Professional Documents
Culture Documents
Front-Line Leadership and Performance Indicators
Front-Line Leadership and Performance Indicators
Front-Line Leadership and Performance Indicators
3
286
66
94133
99
294
92
9413
3
99
294
1942
91
906 21946!
2
6""
#
$45
2
9
2%06&
2
6#
$46
2
9
2%
'
(
3)
2
39
1% 939(
23
4
4 1
4% 7
2) 221
2
429
42
22
992
2
3
99
)% 1
(
*42
7
42
%
2
8#1
92
2
443
9(494)3
94
9
243
3
+
21
9421
2
9$
,
2
-4224339221492
8
.92
94)
7219$
,
79/
$4%42
4
39
9
4)
9
4221
%7
%2
1
(
442
9
42484
$
9)% /7(
9%7
21
221
%7
%%
39
-3
2
9
42442272121
1
321
94
4
%
22
8
#14
9$
,
2421
21
(
-3
9
2
721
2 42
4
/$92
941
(
(
9$442
9
4248%
(
21
2
79$214
42
2
2)
(
9%2
9
42
1
9$
/9% 8
012345678697:;6<=26
>)71
2
%?9
424@A942
)
2
9%
42
/
8B9$
,
242
-3
247219
424824
9
21
21$47
239
9
4248C 2
21
4
242$
9
2
9
42479219
21
21
4221
4
24)7
21
71
92
7
42
%
2
8
(
%
94
$)(42
3
221
21
9
39(
22
429
$
921
2
28D$123
3
79/
2
72127 24
2
29429
7
34
-42$
2
39
44
4
21
3934
39(
248#1
% 21
23
$)41
$
39
(
2(
2
39(
)
221
27
4
2
4
(
9
%48#14
922/
22
4421
EF7
/49
$123
3
0)E1 94)3421
42927 24
2
2948
9
2%
2721
9421
9$
39(
22
8#1
%9
392
21
20
2
9(
%
94G4
39(
241
42
92
3
2
9
) 2423
2
9
41
012321567289
673
37215
23357129573112
20
2873
2133
31
53031556
2153351739
120361
2
83325
2835
7566
53072757
5739256315636
20756332035
2056
51518
27
5712012561632567
123713325
3159
636
3332511
2
5303151728
20817289
2103516
2835670737351
2
83325012517003
2
83325503125
53128530307
571215637133253159110
073!1215
563
315
18
3
3563372132051563713325315
20563372156728315712
15759"15
5712
3517133757280
71#9
%&'()*+,(-./-&0'&12(3-.,(4,32)'&5
68
72012157
5712
20359735720371301357573238512915:10577585129611#30:
2013
105712377328512
03951256
5106
3332
03359:9
47406
7!
7947
5979
140"#$%07&
3
47
9
756977!76
79947
5491479
7947&
959441(#476947
)47947!*9766
+45
,945!
-&76.*7765
97!77!
14
%49#47*99/7
93767
)*7
77!77!14
0576
/7
93*67#479949122
134523,4
71466474
94771466474
)7!
79#47
5979
789376
)797790"#$%
6474
997''6474
'