Professional Documents
Culture Documents
Sleeo Recovery
Sleeo Recovery
Contents
Introduction 2/ Understanding sleep deprivation 19 Appendices 33
Core statistics 3 Signs of sleep deprivation 20 Glossary of terms 34
Checklist of actions 4 Causes of sleep deprivation 21 A guide to sleep 35
Positive partnership 5 –W
ork-related causes 21 Clinical sleep conditions 36
SMEs 5 –C
hanges in health and wellbeing 22 Cognitive behavioural therapy 37
Toolkit development 5 –P
ersonal and lifestyle factors 23
Resources for employers 38
Increasing awareness of sleep deprivation 6 –S
leep disorders 24
Taking a proactive approach 7 tress
–S 25 Case studies 41
Foreword from Peter Simpson 8 Mental health and work life balance 26
Acknowledgements 51
Foreword from Dr Justin Varney and Sleep hygiene 27
Louise Aston 9 Impact of blue light 28
The business case for good sleep 10
Your legal responsibility as an employer 12 3/ Taking action to support good sleep 29
Prevention: creating the right
1/ Key issues to consider 13 culture and providing support 30
The importance of good job design 14 Early intervention: recognising
Shift work 15 and addressing sleep deprivation 31
Travel and working across time zones 16 Recovery: helping employees
Driving and road safety 17 to recuperate 32
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 3
Sources: 1 RAND Europe • 2 NHS Livewell • 3 NHS Choices • 4 One You • 5 TUC • 6 Sainsbury’s Living Well Index • 7 IOSH
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 4
Checklist of actions
Be prepared: Encourage sleep and recovery: Provide knowledge and training:
Understand the importance of Ask employees what will help them Include training, information and
sleep quality and recovery to and encourage them to take the lead guidance on sleep and recovery
your employees on implementing change for managers and employees in
your health and wellbeing strategy
Inform employees that you recognise Identify the threats to good sleep
the impact of sleep deprivation in the workplace and the problems Ensure that training, information
your employees face and guidance is evidence-based
Consult employees about their sleep
and any problems they experience Conduct a workplace assessment Ensure that training and guidance
with getting the right amount and for good lighting and ventilation is implemented
quality of sleep
Signpost managers and employees Collect feedback to ensure training,
Understand your legal duty of to information about better sleep information and guidance meets
care to employees and to the circumstances and recovery employees’ needs
wider community
Know how to access occupational
health services
Introduction Contents 5
Toolkit development
SMEs
Positive partnership This toolkit has advice that is
This toolkit has been informed by an evidence
review produced by the Public Health
Your approach to supporting specifically aimed at small and England Library Team and the evidence was
sleep and recovery will reap medium sized enterprises (SMEs). considered by a steering group made-up
SMEs can be disproportionately of practitioners, professionals and business
greater benefits if it has the affected by the loss of key staff for experts. It also draws on the experience of
support of employees. any period of time because of illness, employers who have taken steps to support
or when they are unable to perform sleep and recovery and signposts external
Engage with employees from the outset, ask to the best of their ability because organisations that offer advice and support
them what will help them and encourage of fatigue. So, helping employees to to employers and employees.
them to take the lead on implementing change maintain healthy sleep patterns and
to recover fully after a period of sleep The case studies in this toolkit have been
Your employees might be aware of existing deprivation, is of vital importance. sourced and written following consultation
support that can be improved or expanded
with experts working in the sleep sector
to have greater reach and impact This toolkit provides practical and through the contribution of employers
information for all employers (small, who are taking this topic seriously. They
Appoint workplace champions who can help
medium and large) on how you demonstrate a combination of employers
spread the word
can create an environment where sharing real-world examples of the initiatives
Report back regularly, test what is working employees understand the importance they have trialled to support employees and
and what requires further development of sleep and recovery and are able personal stories from individuals who have
to make healthier choices at work experienced situations which have impacted
Create channels of communication that reach and at home.
as widely as possible on their sleep and work performance.
Encourage employees to share their learning Many of the points are simple to
“I haven’t seen a specific resource for
across the organisation so everybody can implement, supported by resources
sleep and recovery like this before and
benefit that are free or inexpensive. The
I think it is brilliant. It’s really clear and
crucial element is a commitment to
Agree goals and the best way to measure accessible and I’m sure employers will
support the health and wellbeing of
achievements find it very valuable.”
the organisation by fostering an open
and inclusive culture. Janet Cummings
Marketing and Health Coordinator, Amacus
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 6
Introduction Contents 7
Taking a proactive approach This toolkit is designed to support “This toolkit has helped us with
employers and line managers to some really practical actions to
Working in partnership with create a workplace culture in which support our employees with sleep
employees, employers can take the employer and the employee can and recovery. For us, the information
a positive, proactive approach to openly and fairly discuss the need for on shift working, overseas travel and
sleep and recovery and employees sleep assessment are all especially
support sleep and recovery in the are able to get the sleep they need pertinent to our employees and we’ll
workplace, with a strong emphasis to perform to the best of their ability. be embedding these elements into
This includes the importance of good our health and wellbeing programme.”
on the prevention of problems. job design and the need to remove Susan Wynn
barriers in the workplace to good Occupational Health Manager,
sleep and recovery. Sunderland University
It sets out steps that are easy to follow
and helps you choose the best free “This thorough toolkit will be a very
resources for you and your team. Peer- useful resource for employers. I like
reviewed evidence about what works that it encourages people to consider
best to support sleep and recovery is how a lack of sleep could be to do
still limited, so the toolkit also reflects with a range of issues and the links
the experience of employers who are to further resources where employers
beginning to respond to this emerging can find out more details about
issue at work. particular areas are really helpful.
I certainly feel better equipped to
Taking action on sleep and deal with sleep and recovery in the
recovery can make a real difference workplace having read the toolkit.”
to your workforce and doesn’t have
Ashley Lowe
to involve a significant investment
Health & Wellbeing Project Coordinator,
of time or resources. Using this
Newcastle United Foundation
toolkit as guidance, you can
develop an approach that suits
your organisation, whatever its
size or sector.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 8
Introduction Contents 9
Foreword from Dr Justin Varney, National Lead for Adult Health and Wellbeing, Public
Health England and Louise Aston, Wellbeing Director, Business in the Community
Sleep is essential to a healthy life. is estimated to cost the UK economy no sleep as something to be admired
Deprivation of it increases the risk over £30 billion a year, equivalent to need to be challenged. Sleep deprivation
of premature death, mental health almost 2% of GDP. is a huge organisational risk that can
problems, disease and disability. result in poor decision making, affecting
Nobody can perform at their best if All employers have a responsibility the lives of thousands of people and
they do not have good quality sleep. to support the health and wellbeing even potentially causing fatalities.
of their staff as part of their health and
The World Health Organisation safety duties and, at a national level, We hope that businesses can use this
estimates that two thirds of adults in we want to see more people leading toolkit in conjunction with the suite of
developed countries globally do not healthy, productive lives. Public Health England and Business
get the recommended seven to nine in the Community toolkits to safeguard
hours of sleep each night. The 24/7 Responsible employers are beginning their employees and ensure that they
digital economy has brought us to consider the implications of sleep are getting the right wellbeing support
many good things, creating jobs and deprivation and how it can be addressed. they need to remain in good health and
prosperity. But the downside is that Their challenge is to understand and fulfil their potential.
we are on the go, all the time. The respond to the underlying reasons why
dividing line between our work and employees may be suffering from poor
our life outside work has blurred. In sleep. Their reflections must extend
a connected society, we are always beyond shift workers. In a global
switched on. Modern lifestyles leave economy, employees increasingly
less time for sleep and when we do work across international time zones,
sleep, it is often interrupted or cut short. or remain connected to work during
hours supposedly set aside for home
Evidence shows that sleep matters life or rest. We need to raise awareness
to individuals but it also matters to and encourage wider discussions about
business. Poor sleep leads to poor sleep deprivation and its impact at
interpersonal interactions and dynamics, work and across society. Conversations
poor customer service, mistakes and about sleep need reframing and cultures
accidents. As a result, sleep deprivation which hold that getting by with little or
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 10
The business case for good sleep The number of hours the average There are many reasons why people are
person sleeps has been in decline for unable to sleep, or to get the hours of
As a society, we sleep less than we the past few decades, but its impact on sleep they need, which are discussed in
used to and less than we should. economic performance has received this toolkit. The causes are often outside
Although the optimum amount varies little attention. Yet we know that sleep the workplace but the effects are felt at
quality has an important influence on our work and may impair an employee’s
from person to person, most of us cognitive functions. Not getting enough ability to carry out their duties. Work can
need between seven and nine hours sleep is likely to affect our performance also cause excessive stress, which may
a night. Around four in 10 people at work. lead to sleep deprivation or poor sleep.
In some sectors, this can present a risk
do not get enough sleep. One in One of the most comprehensive studies to the safety of colleagues or members
five suffer poor sleep most nights, on the economic impact of sleep was of the public.
carried out by Rand Europe, a not-for-
representing the second most profit research organisation. It used
common health complaint after pain. data from 62,000 people in five major “We know from our wellbeing
economies (the United Kingdom, the work with our staff and the work
United States, Canada, Japan and that we do as a charity, that the
Germany). The study concluded that the most important thing is to start the
economic cost of tired employees being conversation – making people feel
less productive or absent from work comfortable to start talking about
altogether amounted to almost two per sleep issues they are having which
cent of GDP. In the United Kingdom, are either caused by or impacting on
this equates to around a £30 billion a work. This toolkit is a great resource
year loss, attributed to lower productivity for employers to help people start
levels and higher mortality rates. talking about this issue.”
Separately, a study published by the Kate Upshall Davis
London School of Economics Centre Wellbeing and Mental Health
for Economic Performance in 2017 Manager, Crisis
found that a one-hour reduction in sleep
duration adversely affects the number
of hours worked and household income.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 11
Sleep deprivation takes a toll over a The challenge for employers and line “Our health and wellbeing app Bupa Boost shows
long period of time, which means that managers is to understand the cause that sleep is among the top three issues of concern
employees are often unable to judge of sleeplessness to be able to consider to employees. In fact, among users of the app who
for themselves how they are affected. what the best response is. The good set personal wellbeing goals, sleep is consistently
That’s why line managers play an news is that small changes to sleep number one. Wellbeing is individual and what is
important role. They must understand duration and quality can have a positive important for one person may not work for another.
the importance of good sleep and impact and there are simple steps that Our sleep habits are particularly personal and
be able to spot the symptoms of employers can take to achieve this. it can be difficult to have a conversation about
sleep deprivation. Employers should sleep in a workplace setting. But it is critical for
also consider this when designing organisations to understand the impact of sleep
their health and wellbeing strategy. and recovery for the health and wellbeing of
employees and the implications for productivity.
Sleep deprivation is often where “That is why this toolkit is so important. We know
physical and mental health intersect. there is an unmet need for advice and support and
Sleep deprivation itself can be a as employers we have a responsibility to ensure
symptom of mental health problems that employees have access to the information they
and can increase the risk of developing need to make healthier choices and to understand
mental health problems. There is also what steps they can take to improve the quality of
a growing understanding of the link their sleep. We also can ensure that the workplace
between lack of sleep and hypertension, does not become a barrier to a good night’s sleep
heart disease and diabetes. After and we can support employees to recover to
just a short period of reduced sleep, reduce the risk of fatigue.”
people are more vulnerable to infection.
Brain function deteriorates, drastically Patrick Watt
increasing the risk of accident and Corporate Director, Bupa UK
injury. Longer periods of sleep loss
can significantly impair learning and
cognitive processing, particularly in
older people. Those sleeping fewer than
six hours a night have a 13 per cent
higher mortality risk than those getting
seven to nine hours.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Introduction Contents 12
Note that some employees may prefer certain shift patterns Managing shiftwork
that are unhealthy and likely to cause fatigue. Develop a
policy that specifically addresses and sets limits on Fatigue
working hours, overtime and shift-swapping to guard
against fatigue. The WTR require employers to offer night Health assessments for night working hours
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Contents 13
The importance of good job design A job that is well designed also health and performance levels and
enables an employee to accomplish thereby reduce ill health. Periodic
Good job design helps to reduce what is required in a safe and healthy assessment of the job or tasks is
the risk of physical and emotional manner and thereby reduce physical preferable as it should be able to
stress. Good work for employees and psychological strain. Further, it identify if changes or adjustments
helps with the organisation of work are needed to the way in which
incorporates elements which make (identifying issues such as work employees carry out their duties.
that job worthwhile to the individual, overload, repetitiveness and limited
such as job security, the ability to control over work) and supports
occupational safety and health within Click on the useful resources below
use and develop skills and clear organisations. A well designed job which help explain the importance
responsibilities. results in more engaged, healthy of good work and job design:
and productive employees and these
outcomes benefit both employees Taylor Review of Modern
and organisations. Working Practices
European Agency for
The work environment is changing,
Health and Safety at Work
due to a move to a stronger service
economy, the increasing number of
women in the workforce and the large “Sleep is a basic human need and
number of older workers who remain equally important to health as good
in employment. Good work design diet and exercise. Health and wellbeing
must also evolve to retain productive, policies should promote good sleep
safe and healthy employees. hygiene. There may also be health
and safety issues arising from shift
Work and job design should occur working, particularly at night and
within organisations when a new job sleep apnoea, which may make the
is created or when the work and jobs employee unfit to drive. Employers
no longer fit the worker or exceed the need the support of good occupational
capacity of an individual employee. health advice.”
Effective organisations should have
monitoring procedures in place to Professor Diana Kloss
continuously assess workers’ safety, Chair, Council for Work and Health
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Shift work
Millions of people work in HSE guidance on shift work includes:
shifts, at night or on split,
rotating or varying schedules.
Plan an appropriate and
Consider the needs of vulnerable
varied workload workers, such as young or ageing
workers and new and expectant
Shift work can take a toll on employees’ minds
Offer a choice of permanent mothers
and bodies. Shift workers are at increased risk or rotating shifts and try to
of chronic illnesses such as heart disease and avoid permanent night shifts
Limit consecutive work days to a
gastrointestinal diseases. Although the link maximum of five to seven days and
between disrupted sleep patterns and the
Either rotate shifts every two to restrict long shifts, night shifts and
increased risk of disease has not been proven, three days or every three to four early morning shifts to two to three
employers should recognise the duty of care weeks – otherwise adopt forward consecutive shifts
they owe to shift workers. rotating shifts
Allow two nights of full sleep when
Shift workers are also at increased risk of fatigue,
Avoid early morning starts and switching from day to night shifts
which in turn elevates the possibility of errors, try to fit shift times in with the and vice versa
accidents and injuries. The risk is found to be availability of public transport
higher on night shifts and rises with increasing
Build regular free weekends into
shift lengths over eight hours, across successive
Limit shifts to 12 hours including the shift schedule
shifts and when there are not enough breaks. overtime, or to eight hours if they
are night shifts and/or the work
Consider increasing supervision
The Health and Safety Executive (HSE) has is demanding, monotonous, during periods of low alertness
developed good practice guidelines on shift dangerous and/or safety-critical
design, as well as general guidance on shift
Control overtime, shift swapping
work and fatigue. Encourage workers to take regular and on-call duties and discourage
breaks and allow some choice as workers from taking second jobs
to when they are taken
Click here to read HSE’s good
practice guide on shift design Remember that some employees who are not officially night workers will be
affected by ‘night shift’ patterns (e.g. those who get up at 4 a.m. for a 6 a.m. shift).
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Driving and road safety Driving while fatigued is an offence road drivers as they are more likely to
under road traffic law and may result drive in fatiguing situations, undertaking
Managing the risk of fatigue and in prosecution leading to imprisonment long journeys, under time pressure
sleep deprivation for employees who and other penalties. Every week around and after long working hours. In the
drive can save lives. Driver fatigue 150 British road deaths and serious rail industry, work-related road traffic
injuries involve someone using the road accidents and incidents and CIRAS
is a serious problem that results in for work purposes. The Royal Society staff reports show that many workers
thousands of serious injuries and for the Prevention of Accidents names are exposed to similar crash risk factors.
deaths on Britain’s roads every year. driving as the most dangerous work
activity that most people do. Around Increasingly, drivers are self-employed
It is estimated that fatigue may be 40 per cent of sleep-related accidents and may hide sleep problems through
a factor in up to 20 per cent of all involve drivers of commercial vehicles. a fear of losing work. Responsible
organisations should work closely with
road accidents and up to a quarter Employers should consider not only the contractors to prioritise safe driving.
of fatal and serious accidents. risk to those whose primary occupation
is driving, but also those who routinely
drive long distances for work and those Click here to see following
who commute to and from work by road. page for tips on reducing risk
Ensure vehicles are well maintained, which reduces risk of breakdowns and delays
Maintenance should include the environment within the driver’s area and cabin
Be aware of drivers who swap shifts among themselves and the impact this can have Information summarised from:
on working hours
Click here to read ‘Driving for
Work: Managing Fatigue Risks’
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Contents 19
2/ Understanding
sleep deprivation
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Onset of a lifelong condition/disability Click here to visit NHS Choices for advice
Employees diagnosed with serious illness or those who
experience a life-changing disability are more likely to suffer Age-related
from sleep deprivation in addition to other problems linked 60 It is a myth that older people need less sleep, but we are
to their diagnosis. A side effect of medication or treatment less able to sleep in a single block as we age. When we are
such as chemotherapy can be sleep disturbance. Cancer older we are more prone to being affected by a poor sleep
Research UK provides support for chemotherapy and insomnia. environment or entrenched lifestyle factors. An older worker
may need more time to recover from a late/night shift than in
Click here to visit Cancer Research UK their younger years. Information for aiding sleep in later life
can be found at Age UK and could be used sensitively and,
Mental health where appropriate, to start a conversation with employees.
There is a close relationship between sleep and mental health.
Living with a mental health problem can affect how well you Read Age UK’s aid to sleep in later life here
sleep and poor sleep can have a negative impact on mental
health. Business in the Community and Public Health England’s Menopause
Mental Health Toolkit for Employers provides straightforward The menopause transition can disrupt sleep for a prolonged
advice and actions for employers. The mental health charity Mind period. Employers are encouraged to make adjustments
has useful information on sleep, including tips from mental health at work, such as providing desk fans, cold water fountains,
advocate, Jonny Benjamin. Likewise, the charity Mental Health access to natural light, quiet workplace rest areas and
Foundation has a guide to sleep. Workers can also review the non-synthetic clothing or uniforms.
Good Thinking website and One You content on sleep and stress. Click here for more information about
Read Mind’s ‘How to cope with sleep problems’ menopause transition and the workplace
Stress All employers have a legal responsibility The Health and Safety Executive has
under the Health and Safety at Work designed the Management Standards
Stress is one of the main causes Act 1974 and Management of Health Approach to help employers manage
of sleep deprivation or poor sleep and Safety at Work Regulations 1999 the causes of work-related stress.
quality. In many cases, the cause to ensure the health, safety and welfare It is based on the familiar ‘Five steps
at work of their employees. This includes to risk assessment’ model, requiring
of stress is outside the workplace, minimising the risk of stress-related management and staff to work together.
but in around a third of cases, it is illness or injury to employees.
related to work. Click here for more info about
Click here to read more about HSE’s Management Standards
your legal responsibility
Impact of blue light on sleep Computer screens, tablets, “It is not only the physiological
smartphones, flat-screen televisions impact of the blue light on our
Although any type of light can and LED lighting all emit large amounts ability to produce melatonin. If you
stop people feeling sleepy, of blue light. Encourage employees check your work email, Facebook
research has shown that light to limit their exposure to blue light in or BBC News before you turn in
the few hours before they go to bed. for the night and read something
towards the ‘blue’ end of the Some organisations choose to close that causes a negative emotion,
spectrum is particularly likely to down email servers after a certain for example, this could impact
point in the evening, to encourage your ability to fall asleep or disturb
keep people awake because it staff to switch off from work. If using your sleep throughout the night.
suppresses the production of the a smartphone, tablet or computer
“By the same account, if you keep
sleep-inducing hormone melatonin. is necessary late in the evening, it’s
your phone in your bedroom and
important to turn down the brightness
and keep the device at least 12 inches wake up in the middle of the night to
from the eyes. There are a number see it flashing with notifications then
of apps available to dim lighting on the temptation to check it is there. We
phones and tablets. recommend that people get an alarm
clock, turn off their phones and other
technology and charge them in the
kitchen or living room away from the
sanctuary of their bedroom.
“Also, by leaving your phone off
while you get up, dressed and eat
breakfast makes for a better start
to the day. You are setting your
own agenda as opposed to allowing
whatever you read to set it for you.”
Laura Willis
Shine Offline
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Contents 29
Walking meetings, outside lunches and
breaks from work that involve stepping
out of the workplace can all be promoted
Ensure staff have a quiet space away
from their desks to eat lunch and
consider providing spaces for staff to
relax during the working day or night
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Contents 33
Appendices
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Appendices Contents 34
Glossary of terms
Good sleep
This will vary from person to person, but evidence suggests the healthy daily sleep range is between seven and nine hours every 24 hours.
Sleep quality
The key determinants of sleep quality are the time spent sleeping in bed, the time taken to fall asleep and the amount of times sleep is disrupted.
Sleep deprivation
Where good sleep (between seven and nine hours every 24 hours) is denied over a prolonged period of time. Chronic sleep deprivation involves
sleeping less than six hours a night over a prolonged period of time.
Fatigue
Generally considered to be a decline in mental and/or physical performance that results from prolonged exertion, sleep loss and/or disruption
of the internal clock. It also refers to the issues that arise from excessive working time or poorly designed shift patterns.
Mental health
A person’s condition with regard to their psychological and emotional well-being.
Sleeplessness
Inability to sleep, or to achieve good sleep.
Sleep disorders
A group of conditions which affect the ability to sleep well on a regular basis.
Recovery
The process that enables a person to return to a normal state of health, mind or strength after a prolonged period of sleep deprivation.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Appendices Contents 35
Appendices Contents 36
Obstructive sleep apnoea (OSA) • Using a continuous positive airway Occasional episodes of insomnia may come
pressure (CPAP) device, which prevents and go without causing any serious problems,
OSA is a condition where the walls of airways closing during sleep by delivering but for some people it can last for months or
the throat relax and narrow during sleep, a continuous supply of compressed air even years at a time. Persistent insomnia can
interrupting normal breathing. This may through a mask have a significant impact on quality of life. It
lead to regularly interrupted sleep, which can limit what can be achieved during the day,
can have a big impact on quality of life and • Wearing a mandibular advancement device affect mood and lead to relationship problems.
can increase the risk of developing certain (MAD), which are gumshield-like devices
conditions. OSA is a treatable condition, fitting around the teeth, holding the jaw and It is not always clear what triggers insomnia,
and there are a variety of treatment options tongue forward to increase the space at the but it is often associated with:
that can reduce the symptoms. back of the throat during sleep
• Stress and feeling anxious
• Surgery may also be an option if sleep
Sleep apnoea can have adverse effects on
apnoea is thought to be the result of a • Poor sleeping environment, such as an
workplace safety, but is frequently undiagnosed.
physical problem that can be corrected uncomfortable bed, or a bedroom that is
Employers may wish to consider screening for
surgically, such as an unusual inner too light, noisy, hot or cold
sleep apnoea in the workplace, or encouraging
neck structure
employees to undertake a self-assessment, • Lifestyle factors, such as jet lag, shift work
using a tool like The Epworth Sleepiness Scale. or drinking alcohol or caffeine before going
Click here to visit NHS Choices for to bed
further information on sleep apnoea • Mental health conditions, including
Click here to use the
Epworth Sleepiness tool depression and schizophrenia
Insomnia • Physical health conditions, including heart
Although sleep apnoea can present risks
problems and chronic pain
to workplace safety, there are a number People with insomnia find it difficult to sleep or
of treatment options available, including: to stay asleep for long enough to feel refreshed. • Certain medicines, including antidepressants
It affects about one in three people and is and steroids
• Lifestyle changes, such as losing weight, common in older people.
cutting down on alcohol and sleeping on
the side of the body
continued overleaf
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Appendices Contents 37
Contents 38
Resources
for employers
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Sleep and sleep condition Mental Health Foundation – HSE – Research report on working
organisations: How to sleep better guide long hours
www.mentalhealth.org.uk/file/1485/ www.hse.gov.uk/research/hsl_pdf/2003/
British Snoring and Sleep download?token=BUCq_Am1 hsl03-02.pdf
Apnoea Association
www.britishsnoring.co.uk Mind – Information on sleep IOSH – Research on the effects of shift
www.mind.org.uk/information-support/types- work on health
Narcolepsy UK of-mental-health-problems/sleep-problems/#. www.iosh.co.uk/Books-and-resources/The-
www.narcolepsy.org.uk Wha057SFhYJ effects-of-shift-work-on-health-(2015).aspx
Contents 41
Case studies
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Anglian Water
Joe Perry, Head of Employee Relations, Anglian Water Services
At Anglian Water, the topic of sleep finds its way This is easier in an environment where there with a complete break from work. I try not
into everyday conversations. We are the largest is a culture that fosters open and honest to email before 8am or after 6pm. I don’t
water and water recycling company in England conversations about health and wellbeing. want my team checking their phone after
and Wales by geographic area, so many staff The senior leadership of Anglian Water has work and on weekends.
unavoidably spend a lot of time on the road. a strong commitment to health and wellbeing.
The organisation has adopted Business in This holistic approach has many benefits
Travel time can be significant and has to be the Community’s Workwell Model, which for wellbeing, including creating the right
factored into a typical working day. That often puts employee wellbeing at centre stage conditions for healthy sleep. By doing so,
means deciding whether to stay overnight in a in boardroom discussions. Our Healthier, we all benefit.
hotel, or planning the day around a long drive. Happier, Safer programme has transformed
Not surprisingly, many staff prefer to return the way that we think about wellbeing in
home, even at the end of a long, challenging the workplace, with demonstrably positive
day. A judgement has to be made about safety; outcomes. We work with employees to embed
whether it would be better to drive up the day practices that support physical and mental
before a meeting, or return home the day after. health across the organisation.
Long-term conditions can have a profound Typically, that task was completed by 1am. I love strong, black coffee and I am inclined
impact on sleep. I have a neurological condition By then, I would be too wound up to sleep to drink too much of it. Sensibly, I should only
called dystonia, which affects people in and my dystonia was wide awake. have coffee in the morning, or after lunch.
different ways. In my case, dystonia affects the Anything later than that seems to encourage
upper left side of my body, causing involuntary These days, I have a better work life balance spasms that disrupt my evening.
spasms in my arm, shoulder and neck. but dystonia is a constant and it still intrudes
Fortunately, I am right-handed so it does not on my sleep. I combine work with fostering, One issue with my dystonia is that it is invisible
affect my handwriting, for example. But I have so I often work in the evening once the children to most people (although my wife knows
to make adjustments to do basic tasks, such are asleep. I have to be firm about my routine. when it is causing me problems). It has a
as tying shoelaces and hammering in a nail. I try to switch off my laptop at least one hour limited impact on my life, particularly when
I cannot carry a mug of tea with my left hand. before I intend to go to sleep, although 90 compared to many other long-term conditions.
minutes is better. It is easy to cheat by simply It is also fiendishly difficult to explain. So,
However, dystonia is most affecting when using my mobile phone instead and it takes discussing it with colleagues or line managers
I am trying to relax or go to sleep. Even though a lot of willpower not to check emails one last has been awkward and is generally best
my body is ready to sleep, my left arm and time. But the benefit of switching off in terms avoided. I know many people with long-term
shoulder have other ideas. Eventually, it settles of quality of sleep and how much better I feel conditions will feel the same way. Yet talking
down. But on a bad night it might cost me, the next day is immense. about it is important and the first step towards
say, 30 minutes of sleep, which is a lot over putting in place support which might make
the course of a week. Exercise is critical for me. It is an important a significant difference.
antidote to my desk-bound work, but it also
Stress has a big impact on my dystonia, as seems to reduce the impact of my dystonia.
does the cold. Coffee also seems to aggravate On days when I have been able to get out Click here for more information
the symptoms. Yet I am my own worst enemy on the bike or go for a run, the spasms abate about dystonia
when it comes to managing my condition. As and are easier to manage. The opposite is
a journalist and editor, I worked unusual hours also true. If I go several days without exercise,
and often against deadlines. For some years, I the spasms can be really intrusive. My sleep
could not sleep until I had seen and responded suffers and I am definitely less productive
to, the first editions of the national newspapers. the following day.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
We consider sleep and recovery issues The second strand of our sleep and recovery Historically, sleeping on shifts used to be
in relation to our staff in two capacities at work is proactive. We run a number of discouraged. We are working to promote
Guy’s and St Thomas’. Many of our staff work initiatives as part of our ‘5 ways to a healthier taking a short nap at long breaks during night
in shifts and we know first-hand the potential YOU’ programme which encompasses all our duties as it helps improve sleep patterns. To
impact this has on health and wellbeing. health and wellbeing offerings for staff, such establish this, some ground work is needed to
The risks of shift work causing different types as smoking cessation, gym memberships, shift the culture to accept that taking breaks
of ill health is documented in literature too. exercise groups, healthy eating support etc. and sleeping during breaks is important, but
We run monthly campaigns themed around also to support this to happen. For instance,
We have two strands of work around sleep different topics. One recent campaign was you need a place for people to sleep, planning
and recovery at Guy’s and St Thomas’. We under the slogan HALT (hungry, angry, late, for breaks in advance and proper handovers
have around 15,300 staff (and an extra 3,000 tired) when we reiterated the importance of to ensure the continuity of care.
Bank staff), many of whom work in shifts, maintaining a healthy work-life balance and
so we know the importance of the issues. taking breaks. As part of this campaign, we The Working Time Directive (WTD) often
The first strand is ‘reactive’, involving those also focused on the importance of sleep and comes up and it is essential that it’s embraced
who come to the Occupational Health team how to maintain a sleep pattern – especially by all. This doesn’t just mean paying attention
because they are struggling with shift work. for those who do shift work. to working hours, it means providing health
We deal with these issues on an individual checks for staff who undertake shift work.
basis, understanding what the problems We’ve worked with a leading specialist The bottom line is to ensure everyone, staff
are and how best we can address them. (Dr Michael Farquhar) to develop workshops and managers, recognise the importance
For example, people on insulin may struggle and seminars, including training on sleep of sleep in the context of productivity, health
with shift patterns, so we provide them with and recovery, for our paediatric junior doctors. and wellbeing.
expert training to manage their medication We’re currently working to roll out the ideas to
and their work pattern. Sometimes referrals staff in other directorates.
onto other services like sleep disorder
specialists are necessary. Whatever the
action, the end product of these interventions
is to advise staff and managers on how best
to handle these issues.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
The menopause is a significant cause Inevitably, I suffered from severe fatigue during and easy access to water. But what really
of sleep deprivation or poor sleep. It is the day, which made me short-tempered and will make a difference is creating a culture
a normal and natural part of ageing and affected my ability to concentrate and to make where employees are able to discuss issues
affects all women. Yet its impact, which can good decisions. There were many times when like the menopause with their line manager,
last several years, is not easily discussed I felt too unwell to go to work. But knowing that knowing that they will be treated sensitively
in a workplace environment. This makes this was something that was likely to persist and without prejudice.
it difficult for organisations to make the for a long time, several years even, meant that
necessary adjustment to support women I knew I had to find a way to manage the way
at this stage of their lives. I felt.
I have a senior position in a large organisation, The average age for the onset of menopause
with significant responsibilities and a busy is 50. But the transition phase can take place
schedule every day. I have worked through over several years, so it is not unusual for
the menopause, but it has sometimes been a women in their early to mid-40s to feel the
challenge to maintain the same pace because effects. Treatment for other conditions, such as
of a lack of sleep, which may have built up ovarian cancer, can bring on the menopause
over several nights. much earlier.
Knowing that I’d wake up in the early hours Employers need to become more aware of the
of the morning sweating profusely several impact of the menopause, particularly if they
times a week meant I could never go off to are serious about equality of opportunity for
sleep peacefully. I rarely enjoyed deep sleep. women and about the recruitment and retention
At times, the sweating was so bad that I of older workers. There are simple, practical
needed to take a shower and change the steps that will help, such as giving more people
bed sheets. The disruption prevented me the opportunity to work from home, flexible
from going back to sleep. hours, better air conditioning in the workplace
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
NATS
Julie Elder, HR & Corporate Services Director
NATS looks after the vast majority of aircraft Even with these controls in place, people vary
flying in the airspace above the UK. Our in how they cope with shift work depending An excerpt from a recent article on shift
air traffic controllers are responsible for on their health, fitness, age, lifestyle and work and sleep on the NATS in-house
the safe passage of aircraft 24 hours a day, domestic responsibilities. Some adapt well, intranet site:
7 days a week. They work a shift system to others do not. Recognising this, NATS Human Working shifts that differ from the routines
accommodate this. With increasingly busy Factors specialists run a programme to inform of friends and family can leave you feeling
air traffic, our controllers can be just as controllers about the importance of proper rest isolated and it is important to make the
busy at 5 o’clock in the morning as they and sleep to promote high performance in the effort not to lose contact with them.
are at 5 o’clock in the afternoon. work place. For example, all staff in NATS with
a role that has safety implications (and this • Talk to friends and family about shift
The safe and efficient movement of aircraft extends beyond air traffic controllers to include work. If they understand the problems
depends heavily on the skill and performance engineers, managers, etc.) have to complete you are facing, it will be easier for them
of our controllers. Controllers have to process a detailed e-learning course on fatigue to be supportive and considerate
large amounts of information, make timely management. This helps them to recognise • Make your family and friends aware of
decisions and be vigilant continually for the signs of tiredness and fatigue and to know your shift schedule so they can include
potential problems. Our regulator, the Civil how to prevent these things affecting the jobs you when planning social activities
Aviation Authority, recognised nearly 30 years they do. This training material is augmented
ago that to maintain consistently high levels by regular ‘campaigns’ that promote various • Plan your domestic duties around your
of safe performance, the amount of time topics, such as techniques to maintain alertness shift schedule and try to ensure that
controllers can ‘talk to pilots’ needs to be and maintaining good sleep habits. you do not complete them at the cost of
tightly regulated. Our controllers’ working rest/sleep. You may need to change the
hours and rest breaks are therefore carefully times/days when some jobs are done
controlled – probably to a greater extent
than any other profession in the UK.
continued overleaf
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
NATS continued
To help controllers tackle tiredness as their Finally, NATS has a fatigue risk management
working day progresses, NATS air traffic policy and strategy which underpins all our
controllers are encouraged: efforts in this area. The overarching principle
of this is that fatigue management must
• To use their mandated rest breaks in such be a shared responsibility between both
a way that their recovery from a spell in management and staff. Simply speaking, this
front of a radar display or in the control tower means that everyone in the Company needs
is maximised. For example, getting some to take seriously the risks that fatigue can
fresh air is promoted but sitting down at a bring to the air traffic control operation and
computer to check emails is discouraged. take steps both when at work and when at
• To take short (20-30 minute) naps where leisure to rest, sleep and recover from the
their duties allow, as these have been demands of the job.
shown to boost productivity and alertness
later in the day. NATS provides suitable
facilities for this.
• To set up their working environment in
such a way that it is conducive to aid
concentration and minimise physical fatigue.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
At Royal Mail, we recognise that there are potential resulting behaviours – if people been instrumental – it’s easier for staff to
links between sleep and a range of physical aren’t sleeping well, their anxiety levels engage with wellbeing issues under the
and mental health issues and for the benefit might rise and they may get trapped in banner of a branded campaign with its own
of our staff, we wanted to consider ways to a negative cycle of poor diet and lifestyle. identity and to talk openly about sleep and
approach the issues of sleep and recovery. recovery in the workplace without it feeling
Alongside this, we have an employee like a taboo topic.
One of the ways we have done so is through assistance programme, including a 24/7, 365
our ‘Feeling First Class’ programme. It’s a helpline that families and staff can access. We
comprehensive health and wellbeing initiative signpost to legal and therapeutic services and
which promotes good work, exercise and Occupational Health can refer to counselling.
sleep and is available to all our 141,000
permanent staff and 20,000 Christmas casuals. Poor sleep and fatigue go hand in hand and
The programme promotes balance – for good fatigue is extremely dangerous – it’s often the
health and wellbeing, you have to do everything cause of accidents at work and on the roads.
together and everything in moderation. Diet, We recognise that we have a responsibility to
exercise, alcohol consumption and sleep all our shift workers to promote safety and so we
affect how you are at work. have moved to full compliance with Working
Time Regulations. This is key not just because
Through the programme, we ran a mini it’s a legal requirement, but because it means
campaign on sleep, promoting information we’re giving people time to recover.
on good habits. We’ve also empowered and
coached line managers to have conversations Sleep is a difficult subject – it is intensely
with staff about health and wellbeing on personal, but it is also essential to people’s
a range of difficult to approach topics – ability to perform at work. For us, creating a
relationship or financial issues, stress and, positive culture around wellbeing has been
crucially, sleep. Managers have been trained key to opening up conversations on difficult
to spot signs of sleep deprivation and the subjects like sleep. ‘Feeling First Class’ has
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Unilever PLC
Marcus Hunt, Health & Wellbeing Manager UK, IRE & Europe
We have made sleep a priority at Unilever. into a competition to win a sunrise alarm items and resources such as our Employee
Throughout 2015, we launched a range of clock. All of this helped ensure employee Assistance Programme (including financial
sleep initiatives, among them our national involvement and engagement with the topic. advice support), our support of daily physical
‘Sleep Well’ campaign, which we connected activity and the promotion of mindfulness.
very closely to our annual celebration of A sleep psychologist helped to inform our We also encouraged the promotion of our
World Mental Health Day. approach and, with their input, we co-wrote materials and resources to colleagues’ family
a sleep handbook for employees. This members to help support their ongoing needs
Sleep is fundamental to good health and provides key information on sleep hygiene, at home – which may be directly or indirectly
wellbeing and we decided to approach lifestyle factors, sleep enablers, sleep and related to sleep.
the issue in a range of ways. The ‘Sleep shift work and sleep and mental health.
Well’ campaign included a number of We received great employee feedback
options, with each site given a selection We also developed a practical workshop following the ‘Sleep Well’ campaign, with
of resources to help meet the needs of the for employees, focusing on sleep, lifestyle almost 60% of national employees engaging
diverse working environments across the and stress factors. The one hour sessions with our resources, but things didn’t end there
UK. Our colleagues broadly work across were delivered either face to face or online, – we have an ongoing commitment to this
manufacturing, distribution, research and to ensure another way to reach employees issue and, for example, we are now running a
development and office work spaces. directly. We also produced evidence based global programme on sleep with a supportive
webinars, podcasts and literature with top webinar to colleagues globally.
One of the particularly engaging and tips on sleeping well.
interactive options was a pop-up roadshow
set, showing a typical bedroom and the This campaign and the materials continue
key factors in it that can affect sleep. The to be part of our ‘Unilever Global Health &
pop-up set had moveable discs showing Wellbeing Strategy’ – which has the four pillars
sleep ‘preventers’ (like mobile phones of physical, mental, emotional health and
and bright lights) and ‘enablers’ of sleep. purpose. As we discuss and promote good
Employees were encouraged to move the wellness behaviours, our ongoing dialogue
discs around to select correct enablers about sleep continues to be especially
and preventers, which then entered them connected with emotional and mental health
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
You wouldn’t expect employees of Yorkshire We followed up with campaigns around sleep, An important consideration is that it became
Building Society to be at risk of sleep framed as an integral part of our approach clear to us that for many employees a barrier
deprivation. We don’t have shift workers as to health and wellbeing and co-created to a good night’s sleep is their children not
such and many of our staff work in branches, by employees. Our aim was to provide the sleeping well. So, we signposted to advice to
which keep regular office hours. But when information people need to understand why help their children at bedtime, knowing that this
we started talking about sleep as part of our sleep is good for you and to help people get is a positive step towards also helping parents.
approach to health and wellbeing at work, more sleep. We posted articles about sleep,
we quickly realised how important sleep is with practical advice about how to get a good Sleep is a deeply personal experience and
as an issue. night’s sleep, which have proven very popular not everybody will want to talk about it. But,
across the organisation. as we found, it is an issue that concerns many
In the first instance, the subject of sleep was employees. Having an open conversation in
raised by an employee during one of our Working with the Mental Health Foundation, the workplace encourages people to think
regular discussions. A follow-up post on our who support our wellbeing programme, we about their own sleep patterns and whether
intranet was widely read and attracted more provided additional advice about how to heal there are things they can do to help themselves
than 40 responses from our colleagues, who after a period of poor sleep. This encompassed sleep better.
shared tips and advice for getting a good health, environment, attitude and lifestyle. We
night’s sleep. We used one of our weekly made available an eight-week sleep course
staff intranet polls to find out more about and encouraged employees to access
sleeping habits and 30 per cent answered: ‘Unmind’, our own health and wellbeing portal,
“Sleep? What’s that?” So, we knew that our which includes sleep support.
colleagues would welcome more support.
Introduction 1/ Key issues to consider 2/ Understanding sleep deprivation 3/ Taking action to support good sleep Appendices Resources Case studies
Acknowledgements Contents 51
Contents 52
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