QuickBooks Error 6000, 77 Troubleshooting &

Solution

Possible Causes and Solutions of QuickBooks Error 6000, 77

For all the errors and issues that have been associated with QuickBooks,
there are specific sets of troubleshooting methods designed. Although there
aren’t a lot of error codes and glitches while accessing QuickBooks, the ones
that have, are provided with the most appropriate solution. One such
Quickbooks error code is 6000, 77. Just like most of the other error codes, this
error code also occurs while the users try to access the company file, the error
prohibits them from accessing it.

The Error Prompt: “We are sorry. QuickBooks encountered a problem.

Quickbooks Error Code: 6000, 77.”
Quick Fixes :​ There are two ways with which this error code can be fixed.
● • Re-launch the QuickBooks Desktop with higher permissions might resolve the error.
Right-click on the QuickBooks Desktop icon on the desktop and select “ Run as
Administrator”
● • You can also try copying the company file locally if it is saved on an external drive.

However, if these quick error rectifications cannot get the error rectified then
users can try the following solutions which can be effective in resolving the
issues.
Install & Run QuickBooks File Doctor :​For many issues and errors in
QuickBooks, it has been advised to install and run QuickBooks File Doctor.
QuickBooks File Doctor which was also known as Connection Diagnostic Tool
earlier is a tool which helps in resolving most of the issues with the company
file corruption and common networking. In the versions after the QuickBooks
2015, QuickBooks File Doctor is inbuilt. However, if the users do not have the
File Doctor installed on their computers, then follow up. We have provided the
ways with which users can install and run the file doctor completely.

Install & Run QuickBooks File Doctor :​For many issues and errors in
QuickBooks, it has been advised to install and run QuickBooks File Doctor.
QuickBooks File Doctor which was also known as Connection Diagnostic Tool
earlier is a tool which helps in resolving most of the issues with the company
file corruption and common networking. In the versions after the QuickBooks
2015, QuickBooks File Doctor is inbuilt. However, if the users do not have the
File Doctor installed on their computers, then follow up. We have provided the
ways with which users can install and run the file doctor completely.

QuickBooks File Doctor Helps in:

● • When the company file doesn’t open and there are any of the following

error codes: -6000 -82, -6150, -6000 -305, -6147, -6000 -301, or -6130.

● • When there is an H101, H303, H202, or H505 code. In this, the error

can occur while opening the QuickBooks company file over network or

there might be multi-user setup issues.

● • The company file gets damaged and doesn’t open but sample

company file can be accessed.

● • Blank or missing lists of customers, employees, and vendors.

How to use File Doctor? :​ Firstly, the users need to be sure of what version
of QuickBooks are they using. If it is 2016 and later version, then as we have
mentioned it earlier that there is going to be an inbuilt version of QuickBooks
File doctor. Another thing which the users need to keep in mind is that
QuickBooks File Doctor works only for Windows in QuickBooks Desktop. This
is not compatible with QuickBooks for Mac.

After Downloading:
● 1. After the QuickBooks File doctor download is complete, double-click

on the qbfd.exe and then follow the screen prompts to install

QuickBooks File Doctor.

● 2. After installing, ​Quickbooks File Doctor​ gets opened instantly. If the

users don’t see it getting opened, then the users can look for green

wrench option in the Windows taskbar.

● 3. Using drop down list, find the company file. If the users are unable to

find the company file in drop down list, choose browse and then locate it

manually in order to continue.

● 4. Select any one option:

a) Network Connectivity Only: If the users are using the QuickBooks in

the multiuser setup and face an H202, H303, or H505 error when they

try to access the company file in multiuser mode.

b) File and Network Damage Connectivity: for the users having a doubt

that their company file is damaged or there is an quickbooks error code

6000 series.

● 5. When directed, enter Admin password for company file, then select

next.

● 6. After this, users will be directed to select either Workstation or

Host/Server It has been advised to select the option that is correct.

 When the company file is not physically stored on the current computer

and is not being hosted from the current computer then the users must

select the Workstation option. If the users are running the file doctor

from the server computer then they need to select Server. Another thing

which the users need to understand is that if they are the sole

QuickBooks user and if they use the application on just one computer,

then also the users are requested to pick the Server option.

● 7. If the users are directed to share the company file then:

No: If the users are running the File Doctor on a computer which is not

hosting the QuickBooks Company file (i.e. Workstation).

Yes: If the users are running the File Doctor on computer that is hosting

the company file (only select this if users are using File Doctor on the

server computer or the host computer).

● 8. Wait till File Doctor is done with the diagnosis. Users should note that

if they are using the data damage and network connectivity, they are

required to wait until the File doctor is done. Depending on the file size

and on the basis of network or local hosting, the diagnosis might take

some time. Also, the network mode doesn’t take any more than one

minute.

After the File Doctor is done with diagnosis, then users are requested to close
the tool. Irrespective of results on the screen, users must try to open their
QuickBooks file once again to check whether the issue is rectified or not.