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Black Book
“A STUDY ON E-BANKING”
SUBMITTED
IN FULFILLMENT OF THE REQUIREMENTS OF THE
AWARD OF DEGREE
BACHALOR OF MANAGEMENT STUDY
BY
TIRTH VELANI
ROLL NO-41456
T.Y.BMS(SEMESTER V)
UNIVERSAL
M.S.G S.G.K.M COLLEGE OF ARTS,SCIENCE & COMMERCE
TILAK ROAD,GHATKOPAR EAST,
MUMBAI-77
1
DECLARATION
I Mr/Miss_______________ studying in the Third Year of
Bachelor of Management Studies course in the academic year
2016-2017 at M.S.G S.G.K.M college of
Arts,Science&Commerce,Ghatkopar hearby declare that I have
completed the project titled”A STUDY ON E-BANKING” as a part
of the course requirements of Bachelor of Management Study of
University of Mumbai.
Date:_______
(TIRTH VELANI)
ROLL NO-41456
Place:Mumbai
2
ACKNOWLEDGEMENT
In completing of this project I am deeply conscious of my debt to
all those,without whose warm support,enragement & guidance
this project was not possible to complete. I am specially greatfull
to MR.SURESH RAO my guide to this project,he actually gave
the life to this project and guidance of my parents & friends this
project took shape.they also provided me much needed criticism
& encouragement.
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CERTIFICATE
NAAC ACCREDITED
This is to certify that,Mr/Miss____________ student of
UNIVERSAL COLLEGE,GHATKOPAR studying in T.Y B.M.S
(Semester V),has successfully completed his project report
on___________________________________ in the academic
year “2016-2017” The information submitted is true and original to
the best of the knowledge.
__________________ ______________
(Signature of Project Guide) (Signature of Principal)
__________________ ______________
(Signature of Coordinator) (Signature of External)
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INDEX
SR. NO CONTENT PAGE NO
CHAPTER 1
1 Introduction to E -
Banking
2 Scope Of E - Banking
3 Need Of E - Banking
4 History Of E - Banking
CHAPTER 2
1 Indian View Of
E - Banking
2 Global View Of
E - Banking
3 Evolution of
E - Banking
4 Usage Of E - Banking
CHAPTER 3
1 Type Of E – Banking
2 SWOT Analysis Of
E - Banking
3 E – Banking Products
4 How E – Banking Can
be Easy
5
CHAPTER 4
1 Risk In E-Banking
2 Simple Guidence
For Safe E-Banking
CHAPTER 5
1 Introduction Of
Axis Bank
2 History Of Axis
Bank
3 E-Banking In Axis
Bank
4 Case Study
CHAPTER 6
1 Concusion
2 Data Analysis
3 Questionairy
4 Websites
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CHAPTER 1
1. Introduction To E-Banking
2. Scope Of E-Banking
3. Need Of E-Banking
4. History Of E-Banking
7
Introduction to E-Banking
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and products through the electronic channels such as the
telephone , the internet , the cell phone , etc .The concept
and scope of E – banking is still evolving, It facilitates an
effective payment and accounting system thereby enhancing
the speed of delivery of banking services considerably.
Several initiatives have been taken by the Government of
India as well as the RBI ( Reserve Bank of India ) ; have
facilitated the development of E – Banking in India. The
Government of India enacted the IT Act , 2000 , which
provides legal recognition to electronic transactions and
other means of electronic commerce. The RBI has been
preparing to upgrade itself as regulator and supervision of
the technologically do maintend financial system. It issued
guidelines on the risks and controls in computer and
telecommunication systems to all banks , advising them to
evaluate the risks inherent in the systems and put in place
adequate control mechanisms to address these risks
WHAT IS E – BANKING ?
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2. Electronic Banking is a process by which a customer
performs banking Transactions electronically without
visiting a brick – and – mortar institutions.
WHAT IS E – BANKING ?
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DEFINATION OF E – BANKING
E – Banking is defined as the automated delivery of new and
traditional banking products and services directly to customers
through electronic , interactive communication channels. E –
Banking includes the system that enable financial institutions
customers , individuals or businesses to access accounts ,
transact business , or obtain information on financial products and
services through a public or private network , including the
Internet. Customers access E – Banking services using an
intelligent electronic device such as personal computer , personal
digital assistant , automated teller machine , Touch Tone
Telephone. While the risks and controls are similar for the various
e – banking access channels , this booklet focuses specifically on
Internet – based – services.
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Scope Of E – Banking
The traditional mode of banking is manual. It is paper based.
It is now no longer acceptable in the changing global
economy. With the widespread internet technology , the
business is also electronic – electronic commerce ,
electronic import and export , electronic procurement of
goods , electronic trade mobile banking , etc
The banking sector , if it is to survive in the 21st century ,
shall have to change the entire banking structure. It shall
have to provide better , economical and quick monetory
services through the use of advance electronic technology.
The customers of the banking are fast becoming computer
literate. They are now able to interact more fluently with the
prevision of basic electronic services
The needs of the customers have also changed. They
require the services of banks at home , in offices , 24 hours
a day , seven days a week , anywhere , anytime and anyhow
The banks are quite alive to the changing needs of the
customers. They fully realize that if they are to compete they
shall have to provide electronic delivery of financial services
to the customers
They are rendering services such as electronic fund transfer
( ETF ) , payment by phone services , personal computer
banking , point of sale transfer , electronic check
conversations , etc , etc
The scope of E – banking is now fast expanding in the
developed and also under – developed countries of the
world.
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OBJECTIVES OF E – BANKING
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7. With proper storage of the data in a relational environment
can Applegate itself to cater to the standards of providing
a clear and easy path for future search standards that
may arise due to organizational policies.
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NEED FOR E – BANKING
One has to approach the branch in person , to withdraw cash or
deposit a cheque or request a statement of accounts. In true
Internet banking , any inquiry or transaction is processed online
without any reference to the branch ( anywhere banking ) at any
time. Providing Internet banking is increasingly becoming a “ need
to have “ than a “ nice to have “ service. The net banking thus ,
now is more of a norm rather than an exception in many
developed countries due to the fact that it is the cheapest way of
providing banking services.
Banks have traditionally been in the forefront of harnessing
technology to improve their products , services and efficiency.
They have , over a long time , been using electronic and
telecommunication networks for the delivering a wide range of
value added products and services. The delivery channels include
direct dial – up connections , private networks , public networks
and the devices include telephone. Personal Computers including
the Automated Teller Machine ( ATM ) , etc. With the popularity of
PC’s , easy access to internet and World Wide Web ( WWW ) ,
internet is increasingly used by banks as a channel for receiving
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instructions and delivering their products and services to their
customers. This form of banking is generally referred to as
Internet Banking.
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HISTORY OF E – BANKING
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derived from a system known as Prestel,that is deployed by the
postal service department of United Kingdom.
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Chapter 2
1. Indian View Of E-Banking
2. Global View Of E-banking
3. Evolution Of E-Banking
4. Usage Of E-Banking
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Indian View
The Reserve Bank of India constituted a working group on
Internet Banking. The group divided the internet banking
products in India into 3 types based on the levels of access
granted. They are :-
INFORMATION ONLY SYSTEM :- General purpose
information like interest rates , branch location , bank
products and their features , load and deposit
calculations are provided in the banks website. Their
exist facilities for downloading various types of
application forms. The communication is normally done
through email. There is no interaction between the
customers and the banks application system. No
identification of the customer is done. In this system ,
there is no possibility of any unauthorized person
getting into production systems of the bank through
internet.
Electronic Information Transfer System :- The
system provides customer specific information in the
form of account balances , transaction details and
statement of accounts. The information is still largely ‘
read only ‘ format. Identification and authentication of
the customer is through password. The information is
fetched from the bank’s application system either in
batch mode or off-line mode. The application systems
cannot directly access through the internet.
Fully Electronic Transactional System :- This system
allows bi-directional capabilities. Transactions can be
submitted by the customer for online update. This
system requires high degree of security and control. In
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this environment , web server and application systems
are linked over secure infrastructure. It comprises
technology covering computerization , networking and
security , inter – bank payment gateway and legal
infrastructure. It includes the following
o ATM
o DEBIT CARDS
o SMART CARDS
o MOBILE BANKING
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Attract new customers
Provide services offered by competitors
Reduce customer attrition.
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Global View
Since the inception,Internet banking has experienced strong and
sustained growth.the world bank report on leapfrogging in e-
finance pointed out that the three countries with impressive
progress in information technology in this sense are
Estonia,Republic of Korea and Brazil. Creation of the world’s
leading electronic banking system has been done at a remarkable
low cost compared to other world-class internet banks. In the
European Union,60 million people,representing 18 per cent of the
adult population.use online banking in France,the number of
online banking accounts is recording an annual growth rate of 75
per cent. However,Estonia is the country that has become a
leader in Internet Banking not only among eastern European
countries,but also in world ranking,through a combination of easy
to-use software,free-of-charge transaction and behavior changes
resulting from the influence of the Nordic countries IT culture on
Estonia
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