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Evidencia 1: Dialogue “Evaluating product and service”

1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de gestión

de la empresa en la que trabaja, o de una empresa que conozca, para hacerlo tenga
en cuenta lo siguiente:

o Utilizar el presente perfecto al hablar de los procesos que se han implementado.

o Usar los condicionales, con el fin de plantear algunas modificaciones y actividades

a implementar para el mejoramiento de procesos.

o Incluir preguntas de información (Wh questions) en las que un hablante pregunta y

el otro responde.

o Representar el diálogo de manera gráfica usando caricaturas y nombres para los

personajes.

DIALOGUE

BRIAN; Hi, how are you?

RALF; well thanks and you?
BRIAN; well thank God
BRIAN; tell me a little how the process of quality management will in your company's
flowers
RALF; clear that if, at the time I have been working hard in the implementation and
improvement of the quality by means of safety standards in the operational areas of the
company's flower, specifically cutting and harvesting of the same staff.
BRIAN; interesting that I've been thinking about creating my own flower company, I've
been needing information in connection.
RALF; has my support, keep in mind that you need to start a process of management in
your company as I have been running with the staff that you mentioned.
BRIAN; and that is a management process? And how you are implementing it?
RALF; A Management process is a set of activities that interact with the aim of
transforming elements that come in and out for the satisfaction of customers. And I have
implemented it in several rules which must be fully complied with in the company and in
the area that I told you about.
BRIAN; and why you’re implementing it in the cutting area?
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RALF; because of the cutting area starts the good quality of the product in this case the
flower to be exported to the outside, is the primordial base to leave well of the company
with all the maximum quality.
BRIAN; I like the subject, besides I have read books about the theme of flowers, it is
impressive the varieties that there are.
RALF; well, one of the primary rules regarding the safety of the operator is to use his
uniform very well with his waterproof vest and pants, and his gloves in order not to be
cut at the moment of having the flower in his hands, another is to have an average
weight when loading the product in order not to have future inconveniences with the
postures, another is to inform in time any novelty that presents itself at the moment of
cutting the flower as they are; to cut off the hand, a foot, sliding, those are some very
noticeable flaws that can be prevented in time.
BRIAN; if you don’t put it into practice the others won’t.
RALF; of course if, if you want to accompany me in this welcome process, it is more
help you to run your project of creating your own company.
BRIAN; if I have time right now I will accompany you, otherwise I will go to not take up
more time, I think it has been very clear to me the management process that you are
carrying out, I hope everything will turn out very well for you. I leave you many thanks for
your valuable information, we’re talking.
RALF; thank you very much for listening to myself

2. Realice un glosario de términos basado en el material complementario mencionado,

con los términos que le hayan sido útiles en la creación del diálogo, este debe estar
compuesto del término y su definición en inglés; si lo considera necesario, puede
utilizar el diccionario monolingüe online de su preferencia.
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GLOSSARY OF TERMS

 Harvesting; Act of catching the fruits or products of the field, after their cultivation.
 Management; Organization, management and management of a community or an
institution. The poor administration of many governments kept the country in
misery. The Company's administration awarded the most outstanding workers.
 Safety; State of a person or thing in which it is free of risk or danger. The authorities
reinforced the security of the bank with bars and alarm systems.