FR-Franchisee REP- CALL center Representative..

First step the VERIFICATION Representative will ask the FR script:

Agent: Thank you for calling Horizon Spa, This is Rosito on the recorded line.
How can I assist you for today?

Caller: Hi I would want to know if I'm eligible to be one of the franchisee of the
HORIZON SPA

Agent: great! I'll be more than happy to assist you with your concern for today
but before we move forward May I ask for you first and Last name?

Caller: Yes, My Name is Daniel Abad

Agent: Thank you, Sir for that info. Can you provide me your Phone number?
and your Address?

Caller: sure, My phone # is 1234567890 and My address is 110 ave dr,

Phoenix, Arkansas, 21453

Agent: Thank you for that info. Let me just go ahead pull up the info. you have
provided me here on my end.

Caller: I also have my bank acct. here. ?

Agent: Yes. Ill be needing it later right after I have pulled up your acct.
Caller: Thanks.
Agent: Okay sir, I need to know what is your highest Educ. attainment?
Caller: I have a degree in Business management and Hospitality and Tourism.
Agent-Do you have any work experience or any businesses?
Caller: Im a fresh graduate of my degree but I had my internship at Spa
Horizon.
Agent: Great! it seems like we are few steps closer in processing your request.
Caller: Oh thank you.
Agent: FOR NOW ILL BE NEEDING YOUR BANK STATEMENT TO SEE IF YOU
CAN SUSTAIN THE BUSINESS YOU WOULD LIKE TO RUN.
Caller: OKAY MY BANK ACCT. NUMBER IS 12384976597079 and I have
US$250,000 in my acct.
Agent: GREAT! thank you so much. For now, I’ll be processing your request
here on my end and We will call you back to let you know if your request has
been approved or not. expect a call within 3-6 business days.
Caller: Thank you so much for the great help.
Agent: aside from this request, is there anything else I can help you with?
Caller: no, just that.
Agent: Great! Thank you so much for calling SPA HORIZON, have a great day
sir.