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Manager, Operations
Capital One · Toronto, CA
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Operations Manager
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Toronto, ON, CA

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Tharaneesan Nadarajah can refer you Operations Manager

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Job description 2 weeks ago · Easy Apply

Seniority Level
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Mid-Senior level
Product Manager
At Capital One, we’re building a leading information-based technology Industry (Connectivity)
company. Still founder-led by Chairman and Chief Executive Officer Richard Banking, Financial Services, Cogeco Peer 1
Fairbank, Capital One is on a mission to help our customers succeed by Toronto, CA
Investment Banking
bringing ingenuity, simplicity, and humanity to banking. We measure our Be an early applicant
efforts by the success our customers enjoy and the advocacy they exhibit. We Employment Type
are succeeding because they are succeeding. Full-time 5 days ago

Guided by our shared values, we thrive in an environment where Job Functions

Manager, IT Audit
collaboration and openness are valued. We believe that innovation is Management, Manufacturing KPMG Canada
powered by perspective and that teamwork and respect for each other lead Toronto, CA
to superior results. We elevate each other and obsess about doing the right 5 connections work
here
thing. Our associates serve with humility and a deep respect for their
responsibility in helping our customers achieve their goals and realize their
6 days ago
dreams. Together, we are on a quest to change banking for good.

Manager, Operations Manager of Operations

Global Consulting Group Inc.
Toronto, Ontario, Canada
The Customer Channel Servicing Operations team includes a global footprint
of outsourced contact centers for voice, back office and digital channels. As a 2 alumni work here
key member of this team, you will be accountable and responsible for leading
and developing a team of associates, continuously improving delivery 6 days ago · Easy Apply
channels, evolving our global network footprint, and excellence in day-to-day
business management. Technology Consultant
Adobe
Responsibilities Toronto, ON, CA
Manage and lead a team of associates with a focus on development
to build the potential future leadership and bench strength in the 5 alumni work here

Servicing Operations network.

Leadership within a high-performing Service Delivery team with 5 days ago · Easy Apply
responsibilities that may also include internal contact centers
Driving excellence in operational delivery within a global contact Sr. Logistics Operations
center environment as well as partnering within the broader Design Manager
and Delivery network to achieve successful Servicing Operations team Mondelēz International
outcomes Brampton, CA
Responsible for Vendor Management activities as well as an evolving
plan for delivering superior performance across outsourced contact 19 alumni work here
centers
Process management and ownership experience with a focus on 5 days ago
high-impact continuous improvement across all business and
operational teams
Engagement Manager
Accountability for operational reporting and key performance
Kainos
indicators Toronto, CA
Ensure a high level of customer satisfaction and quality standards
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Coordinate multiple priorities and demonstrate initiative in
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Responsible for participating in the Annual Budget exercises and 5 days ago
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delivering on the plan for Operations
Project Manager - Services
Analyze department performance and report out to Senior Delivery Manager. (must…
Leadership on opportunities for improvement and executing on the xiBOSS Corporation
plan Toronto, ON, CA
Influence Senior Leadership on delivery strategies, presenting in front
of a variety of audiences 1 day ago · Easy Apply
Ensure compliance with operational procedures and federal
regulations Vice President Operations
Morgan McKinley
The Manager, Operations is a highly motivated individual with experience Toronto, Ontario, Canada
working in a fast-paced environment who will:
Exhibit strong people management skills; helping associates grow 5 days ago · Easy Apply
and develop while holding them accountable
Leverage team and other external stakeholders to get work done –
knowing who to partner with to achieve team goals and effectively
prioritize work and work efficiently across multiple teams and client Ganesh Gajamugan,, land your dream job
groups, driving results in a cross-functional manner learning new skills.
Use knowledge of up/downstream dependencies and impacts to
evolve strategies and influence agendas
Use metrics to drive change and tell a story; and be able to consult
with, influence and present to more senior leaders employing
exceptional analytical and problem-solving skills
Demonstrate curiosity and an aptitude to learn new things – easily
adopting new technology and embracing a customer-grounded
mindset
Focus on the sustainable implementation of systems and processes,
COURSE
and promote an environment where innovation and agile-learning
Customer Service in the Field
are expected for success 11,094 viewers
Demonstrate excellent interpersonal, communication and
organizational skills
See my courses
Basic Qualifications
At least 5 years of management/supervisory experience in a call
center or operational environment
At least 5 years of people management with effective leadership skills Looking for talent? Post a job
and experience leading a diverse team
At least 3 years of experience in managing a high-performing
Customer Satisfaction program
At least 2 years experience with Continuous Improvement strategies
and execution
Bachelor’s Degree in Business, Engineering, Commerce or Science

Preferred Qualifications
Experience working in the Financial Industry
Experience working with third party delivery sites
Experience working in an Agile workplace environment
Process Management Certification (ie. Six Sigma)

This role will be based in Toronto with some required travel within Canada
and to the US, Philippines and India.

Capital One Canada is an equal opportunity employer committed to fostering

a diverse and inclusive work environment. We consider all qualified applicants
and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment

opportunities or to apply for a position, and you require an accommodation,
please contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide will
be kept confidential and will be used only to the extent required to provide
needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process,

please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other information
available through this site.

Capital One Financial is made up of several different entities. Please note that
any position posted in Canada is for Capital One Canada, any position posted
in the United Kingdom is for Capital One Europe and any position posted in
the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Category - Project/Process Management, Company Builders

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66 Applicants
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10 Applicants in the past day Leadership Project Management

Remember to update your profile with the most relevant skills Customer Service Business Analysis
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Team Leadership Management

Team Management Operations Management

Business Process Improvement

Risk Management

Seniority level Education

49% have a Master of Business Administration (Similar

28 Senior level applicants

to you)
10 Manager level applicants
29% have a Bachelor's Degree
9 Entry level applicants
20% have a Master's Degree
4 Director level applicants 2% have other degrees

Location

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Toronto, Canada Area

30 applicants
Canada, Other Areas

6–10 applicants
United Arab Emirates

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