Drop-shipping:

Order Fulfillment Process on Seller Center

 Drop-shipping Process

1. Order placed 2. Verify order in 3. Package

on website Seller Center orders

6. Order 5. Delivery 4. Fulfill order

delivered providers pick in Seller Center
up your order 2
Drop-shipping Process

Monitor Seller Center account

• Verifying and fulfilling orders quickly can help prevent
customers from changing their mind, mark a good
impression on customer’s purchase behavior is a
significant advantage of E-commerce
• In order to fulfill an order within 24 hours, it is highly
recommended to check Seller Center account and do
the packaging right after order is created
• All orders must be updated “Ready to ship” and
gotten ready for pickup within 24 hours!
• Orders landing on Seller Center from Friday
afternoon to Sunday must be updated status to
“Ready to ship” before Monday’s noon!

In case of failing to verify and get your orders ready

for pickup within 24 hours, you will be charged
a default fee of 200,000 VND/ order.
3
Types of Order Fulfillment

API - Fulfill before shipping

• Applicable for these Delivery Providers:
HCMP DS, LEX
• Sellers are required to update order status
from “Pending” to “Ready to ship” for
pickup.

Non-API - Ship before fulfilling

• Applicable for these Delivery Providers:
Hanoi Post, HCMP Manual
• Sellers are required to get packages
picked up by Delivery Provider then
update order status to “Ready to ship”.

4
 Types of Order Fulfillment

API Order Fulfillment – HCMP DS, LEX

1 2

• Select Orders > Manage Orders • Choose Delivery Provider LEX/ HCMP DO
• Print invoice for orders by clicking Invoice and and then click “Create Package & Next”
paste outside the package
• After packaging, click Ready to Ship

3 4

• Please enter invoice number and the click • Tracking ID is systematically given for you
“Save Invoice Number & Next” • Click “Ready to ship” once again to update
order status 5
 Types of Order Fulfillment

Only click
API Order Fulfillment – HCMP DS, LEX “Ready to ship”
for orders that
you can fulfill.
5 6

• Move to “Ready to ship” Tab in Order • Select orders you want to ship
Overview • Select Print all documents for selected
items
• Click Go

• Do not forget to insert Return Label and

Lazada Invoice inside package
• Paste shipping label outside the package get 6
ready to ship
 Types of Order Fulfillment
Do the shpment before
fulfillung on Seller
Center. Thus, do not
click “Ready to ship”
Non API Order Fulfillment – HCMP Manual, Hanoi Post until you finish
delivery.

1 2

HANOI POST

• Click “Orders > Manage Orders” • Choose Delivery Provider (3PL) and then click
• Click “Invoice” to print and paste invoice “Create Package & Next”
outside of the package

3 4

• Please enter invoice number and the click “Save
Invoice Number & Next”
• Do not forget to insert Return Label and
Lazada Invoice inside package
• Paste invoice outside the package get ready
7 to
ship
 Types of Order Fulfillment
Do the shpment before
fulfillung on Seller
Center. Thus, do not
click “Ready to ship”
Non API Order Fulfillment – HCMP Manual, Hanoi Post until you finish
delivery.

5 6

• Give packages to Delivery Provider and receive • Get back to Seller Center and click “Ready to
bill of lading ship” to enter bill of lading code on the system
• Tracking ID (under barcode) is used to enter on to confront shipment
the system

7 8

• Please enter Tracking ID • Click “Ready to ship” to verify order

• Check Tracking ID before saving • Order will be removed from “Pending” status,
• Click “Save Tracking ID & Next” 8
which means order verification is successful.