R12 Model Bank

Retail Banking – Pre-Sales Demo User Guide

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Copyright 2010 TEMENOS Holdings NV. All rights reserved.

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Table of Contents
Introduction .............................................................................................................................................. 3
General Guidelines .................................................................................................................................. 3
Navigation/Screen Resolution ................................................................................................................. 3
Demo Data ........................................................................................................................................... 4
Top 10 Retail Customers ................................................................................................................. 4
Single Customer View ...................................................................................................................... 5
Account Mandate ............................................................................................................................. 6
Retail Small and Medium Enterprise (SME) Customers .................................................................. 7
Important Notes ................................................................................ Error! Bookmark not defined.

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Introduction
“R12 Model Bank Reference System” is released with demo data to enable the Pre-Sales to
demonstrate T24 Model bank functionality.
It is pre-configured with Role Based Home Pages, Dashboards, Business Processes, Products,
Enquiries, Reports and a host of other features.
This document is intended to aid Pre-Sales to understand the “demo data” available in Retail Model
Bank and choose the appropriate data set for demos. Also, general guidelines to be kept in mind for
login and navigation are also detailed.

General Guidelines
While demonstrating the Retail Homepages, please login with the User Name/password provided for
each Role. The functionalities within the “Role Based Home Pages” will work properly only if you Sign
On with these Users.

Retail Operations
1. Customer Service Agent – CSAGENT/123456
2. Branch Operations Manager – BRANCHMANAGER/123456
3. Teller – TELLER1/123456
4. Head Teller – HEADTELLER1/123456
5. Retail Credit Officer – CREDITOFFICER/123456
6. Retail Credit Manager – CREDITMANAGER/123456
7. Retail Payments Manager – PAYMENTSOFFICER/123456
8. Retail Payments Supervisor – PAYMENTSMANAGER/123456
9. Call Centre Agent – CALLCENTRE/123456

Navigation/Screen Resolution

Please avoid using the Command line while demonstrating enquiries, versions etc, instead
use the Menu. Many of the enquiries/Versions etc have drilldowns that work on the
CURRENT.VARIABLE concept. These variables get set only when one drills down from a
parent enquiry.

All screens and composites in R12 Model Bank have been designed for 1280 X 800
resolutions. Kindly ensure to use Projectors that support this resolution as otherwise there will
be lot of scrolling and some of the data may not get displayed within the screen.

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Demo Data
Top 10 Retail Customers
The following is the list of Top 10 Retail Customers. These Top Customers are selected based on the
Target value “High Net worth – Individual (3)” in Customer.

Internet Login IDs for 3 customers have been provided:

Passwords: 123123

The above Customers will have:

 Accounts
o Savings Account – each Customer will have one Local Currency account (balance
ranging from 10,000 to 15,000) and one foreign currency account
o Current Account - each Customer will have a Currency Current in local currency and
the balance will be ranging from 1,000 to 3,000

 Deposits
o Will have one deposit ranging 30,000 to 45,000

 Loans
o Will have loan(s) ranging from 40000 - 80000

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 Photograph and Signature

o Captured for all Top Retail Customers

 Relationships – Following Customers will have relationship.

o Anthony Bamford (100384)
o Nayla Hayek (100387)
o Martina Blank (100409)
o Norman Garret Bamford (100410)
o Brice Bamford (111501).

 Cheque books
o Issued in the Local Savings Account of the Top 10 Customers and a few cheques
have been presented on these accounts.

 Stop Payment of cheques

o Recorded for a few accounts

 Alerts
o Alerts subscribed for all Top Customers on the Savings Account – Account Debited
and Account Credited.

 Blocking of Funds
o Holding of Funds have been registered in the Savings Accounts of the Customers.

 Debit Card and Credit Card

Each Top Retail Customers have been issued with a Debit and Credit Card.

 Customer preferences are registered for all the Top Retail Customers

Single Customer View

An improved Single Customer view screen has been developed in R11. This Single
Customer view will replace the existing Customer Overview and SCV screen. The improved
SCV provides a 360 degree view of the Customer. Any transactions related to the Customer
can now be initiated using this new SCV. The look and feel of the SCV is enhanced by adding
few new icons to indicate

Cheque book issued –

Stop Payment recorded

Posting Restriction recorded in an account -

Hold funds -

Card Issued (different icons for each supplier) -

For Contact types, following icons are available to indicate

- Manual/Branch -

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- Email

- Phone

- Call Center

- Meeting

- Text/SMS

- Letter

- Complaints

Account Mandate
Signatures have been captured for the following Accounts of Top 10 Retail Customers:

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Retail Small and Medium Enterprise (SME) Customers

Following are the names of the Retail SME Customers in Model Bank -

 SME Customers will have

• Few Current Accounts with balances ranging between 5000 and 10000
• One Loan in the range of 100000 – 415000
• One Deposit in the range of 45000 – 100000

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 Following SME Accounts have Overdraft Facility (Line of Credit)

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