NICOLE N.

CAMPBELL
nicolencampbell@gmail.com • www.linkedin/in/nicolencampbell
White Plains, NY • 914.441.9149

SUMMARY OF QUALIFICATIONS
Seasoned project management executive with a valuable and unique blend of project leadership and consulting
management skills in the non-profit, corporate and government sectors as well as expertise in event management.
A solid understanding of key business drivers, and strong technology expertise. Leverages big picture perspective
and detail focus to quickly identify issues, assess options, and develop effective solutions that achieve the
objectives of all stakeholders. Exceptional organizational, follow through, planning and relationship management
abilities. Polished communication and presentation skills; creates collaborative work environments and navigates
effortlessly across organizational levels and functional areas. Bilingual in English and French.

AREAS OF EXPERTISE
Project Management Program Development Organization & Follow Through
Planning & Execution Client Relationship Management Problem Solving
Team Dynamics & Leadership Vendor Management Resource Allocation

EDUCATION AND CERTIFICATIONS

MS, Telecommunications, Pace University, 1999

BA, Political Science and French, magna cum laude, Syracuse University, 1995
Project Management Masters Certificate, Westchester Community College, 2008
PMI Certified Project Management Professional (PMP), 2009
Certificate in Agile Development, 2009

PROFESSIONAL EXPERIENCE
NATIONAL BLACK MBA ASSOCIATION – WESTCHESTER / GREATER CONNECTICUT CHAPTER 2010 - Present
Programs Chair
Joined organization in 2008 and quickly became actively involved as a member of the Programs Committee; asked
by predecessor to take on the role of Programs Chair, based on outstanding contributions and performance.
 Design, plan, and execute programs and events that host 30-190 attendees that are related to professional
development, corporate partnerships, and entrepreneurship for organization of more than 154 members.
 Select venues, negotiate favorable contract terms with vendors, organize logistics, manage speakers, agendas,
timelines; enlist/manage volunteers ranging in size of 5-20 and professional resources, and collaborate across
functional areas.
 Planned, organized, and executed highly successful and well-received Annual Awards Gala that had 190
attendees, which raised over $30K in scholarships; managed all aspects of event including planning meetings;
vendor selection, RFPs, volunteers, and post-event follow up.
 Optimize revenues by effectively managing expenses and leveraging the professional strengths and expertise
of program resources.
 Key member of and active participant on the NBMBAA Executive Board.
BUSINESS CONSULTANT, White Plains, NY 2004 to Present
Representative engagements:
Alliance Française de Westchester:
 Researched online marketing strategies to boost membership. Achieved 15% increase in membership in a 3-4
month time frame.
 Increased attendance by 45% at programs by enhancing event management, including advertising and
invitations.
 Strengthened organizational efficiency, improved processes, cleaned and consolidated database.
Cartoon Bank – A New Yorker Magazine Company
 Turned around underperforming event management process; established/documented standard operating
procedures (SOPs), managed events/vendors, organized venues, and created marketing materials for trade
 shows hosting 200-500 attendees.
 Worked closely with senior management and vendors to define requirements and ensure deliverables.
 Collaborated with Marketing, Sales, and IT functions to ensure that trade shows and marketing events ran
smoothly, issues were addressed/resolved, and orders were completed/shipped on time.
 Managed customer database and logistics for as many as 10 trade shows per year.
Freelance Skin Care Consulting
 Conceived/launched firm providing skin care consulting/products to upscale salons, hotels and fitness centers.
 Drove repeat business by cultivating client relationships and establishing reputation as industry expert
increased client base by 50%.
 Planned, organized, and conducted marketing events, campaigns and promotions.
1999 – 2004
WESTCHESTER COUNTY GOVERNMENT, White Plains, NY
Project Manager / Network Engineer (Department of Information Technology)
Managed projects; worked across functional areas, with management, vendors and other stakeholders to define
requirements, establish scope of work, determine deliverables/milestones, and allocate resources. Managed
schedules and timelines.
Projects included:
Implementation of Internet-based networking management system (NMS):
 Connected county offices to network and managed 500+ routers and switches.
 Oversaw vendor relationship, release, and deployment; trained end-users and performed daily maintenance.
IT strategy to migrate disparate, standalone systems at 10 waste water treatment sites to centralized network:
 Worked with facility managers to identify equipment/system needs, coordinated installation at all sites.
 Improved productivity, reduced costs, streamlined operations, and eliminated maintenance contracts.
Implementation of regional VoIP telephony pilot program for disaster recovery plan:
 Managed relationships with Cisco and Alcatel in pilot program to determine optimum vendor for VoIP
implementation. Compared/evaluated vendors, equipment, and process.
 Conducted user training and gathered /documented feedback.
 Key role in final selection of vendor; resulted in $300K capital investment to support disaster recovery at 50+ sites.
PRODIGY COMMUNICATIONS CORPORATION, White Plains, NY 1995 – 1999
Project Manager / Application Test Analyst
 Managed numerous cross-organizational projects and teams; tested applications, games, chat, email, and
products; reported bugs and implemented fixes.
 Made recommendations to developers/programmers, department heads, and senior management on
appearance, usability, bugs, and specific issues associated with applications and products.
 Tested, critiqued, and recommended improvements to mail application upgrade; released to 1+ million users.
 Spearheaded migration of users to Prodigy Internet following merger with SBC; managed 5 QA testers; completed
project within aggressive 90-day timeline; rolled out to 200K customers, increasing revenue by more than 25%.
 Managed beta test critical in transition from legacy system to Internet product; ensured customer satisfaction by
collecting customer feedback and communicating results across functional areas and organizational levels.

ADDITIONAL EXPERIENCE
BERLITZ, INC., White Plains, NY 2008 – Present
English/French Teacher
 Provide individualized language instruction; track student progress; ensure highest quality and client satisfaction.
 Develop supplemental education and teaching materials to enhance learning and retention.

PROFESSIONAL AFFILIATIONS AND VOLUNTEER ACTIVITIES

Project Management Institute (PMI); PMI Westchester Chapter
 Co-Program Manager for job search group; assisted job seekers and presented information on development of
resumes, cover letters, and interview techniques.
Westchester/Greater Connecticut National Black MBA Association – currently Programs Chair
Leaders of Tomorrow (LOT) Mentor

COMPUTER SKILLS AND TECHNOLOGIES

Operating Systems: Windows 95/98/NT/2000, XP, Vista, Red Hat Linux, Solaris 7 & 8 and Macintosh
Software: MS Word, Excel, PowerPoint,MS Project, Visio, FileMaker
Programming Languages: Familiar with Flash, C++, HTML