AGREEMENT BETWEEN THE DEPUTY COMMISSIONER AND SRI/

M/S................................................. (NAME OF THE Service

Vendor).......................................................................

This agreement between................................................... (Name of the Service Vendor) herein

after referred to as the “Service Vendor” or “Customer Service Centre (CSC)” & includes its/his/her
successors, assigns, executers, administrators) and the Deputy Commissioner of the District witnessth
as follows:

This agreement shall come into force on this day the........... And shall be for a period of 1 Year from
the date of signing or till either party mutually agrees for termination or terminated on breach of
conditions to this agreement, whichever is earlier. The Contract is extendable if mutually agreed by
both the parties.

The Terms & Conditions of this MoU is set forth as below:

1. The Service Vendor is required to accept applications and submit the applications/ request
forms ONLINE from citizens to avail any service that comes within the ambit of Sakala. Please refer
to Annexure A for workflow of accepting applications.

2. Every service provider will have a unique ID & password assigned by the Sakala Mission to
enable the franchise access the Sakala website/Portal and upload applications. The service provider
will be identified by the ID provided to him. Factors such as location of operation, service provided
etc will be identifiable.

3. The Service Vendor shall have his own or rented or leased premises, with sufficient space for
the visitors to sit, in an easily accessible locality with basic facilities such as easy access, drinking
water, seating facilities etc.

4. The Service vendor shall have sufficient computer system(s) with internet facility having
good speed, UPS, a biometric capturing device, Webcam besides a printer to print acknowledgements
and a scanner to scan documents that the citizen wishes to submit online.

5. The Service provider shall have access to the Sakala Server and can access this server through
their unique ID. The Sakala Mission/ DC are to ensure that uninterrupted server access is facilitated to
the Service Provider to ensure smooth functioning of the centre and with least inconvenience to the
citizens.

6. The Service Vendor will not be required to pay any amount to the department or the
government as fees or service charge etc nor will the Sakala Mission/DC pay any amount or any
advance to the Service Vendor at any stage towards purchase of computers, biometric device, internet
equipment cost, service charge or any other cost that may be deemed to be required to honour this
agreement.

7. The Service Vendor shall comply with all applicable laws, bye-laws, rules, regulations,
orders, directions, notifications, etc., of the local body/Government/in respect of his premises and
business and non compliance of the same will be legally enforceable. Any inconvenience to the
citizens due to non compliance of local rules shall be punishable by cancellation of permission to
operate including a levy of fine.
8. Staffing: The service Vendor shall agree to increase staff on a need basis. Staff shall be
increased to ensure citizens do not have to wait to avail services due to shortage of staff by the service
provider.

9. The Service Provider is permitted to charge each customer a sum of Rupees Ten only (Rs 10/-
) for rending the basic service as ‘Service Charges’ and additionally charge Rs 5/- for every single
sheet (one sided) for scanning documents and Rs 1/- for every photocopy (one sided) sheet.

10. Any remittance to the Government payable as fees for the specified service from the
government shall be collected by way of a payment gateway which will be facilitated by the Mission.
In cases where such facility cannot be used, payment may be deposited by the citizen in the nearest
designated bank and the challan produced to the service vendor to be scanned as proof of remittance.

11. The Service Vendor should fully cooperate with the Sakala Mission/DC to investigate any
complaint from the public up to the closure of the complaint.

12. The Mission/DC or his representative will have the right to inspect the premises at any time,
without notice, so as to ensure that the Service Vendor is working as per the prescribed conditions of
the agreement as also regarding the rates being charged to the applicant for delivering the agreed
services.

13. The Service Vendor shall be free to advertise the availability of the facility in a manner he
deems fit at his own cost. A prominent board that displays the nature of services provided must be put
in a prominent location outside the service centre.

14. If the Service Vendor fails to perform as per the terms and conditions of the agreement, then
the DC is free to cancel the agreement and along with the user Id and pass word assigned to the
Service Provider.

15. All information in any format – stored or otherwise will be the sole proprietary of Sakala
Mission and misuse of the same shall be punishable under the relevant section of the Law.

16. Proficiency in the Kannada Language as well as English language for the staff is a must
(including ability to type)

17. The service provider to maintain a serially numbered complaint register. This should be made
known to all citizens that a complaint register is available. The complaint register shall be periodically
reviewed by the DC. Complaints, if any on the service provider may also be directed to the Call centre
and all valid complaint will attract a penalty as decided by the DC.

18. The Service Vendor shall be disqualified under the following circumstances:

1. If the Service Vendor is convicted for criminal offence, violation of any of the Civil
& Criminal code of conduct.
2. If the Service Vendors is found to be terminated by any of the Department in
Karnataka for proven malpractices/violations.
3. If the Service Vendor is found to be a Public servant.
4. If the Service Vendor is found to act as an ‘Agent’ in delivering services bypassing
the Sakala processes.
5. Any other irregularity that may be found which does not contribute to the spirit of this
agreement.
19. Pre Requisites for signing the MoU:

a. On the Part of the Service Provider:

•The agency should submit a report on availability of fundamental infrastructure such

as power, UPS, water, computers etc.

•Technical / infrastructure capacity and staffing.

•Details of the staff with names, contact numbers and qualifications who will operate
the Kiosks.

•Self Declaration to say Para 18 is not attracted in his case.

•To Furnish a Bank Guarantee for Rupees...........................

b. On the part of Sakala Mission:

•Performance report of the CSC should be obtained from the Food Department and
compliance to KTPP Act.
•Technical capacity and staffing need to be evaluated.
•Site Visit of the existing facility should be done by the Deputy Commissioner/team
after short listing.
•Server related access to ensure speed in delivery of services.
•Rules for incomplete applications /Rejected applications.
•A User manual to be provided to the service centre staff giving details on a step by
step process including rules governing acceptance and rejection of applications.

20. In case of any dispute arising between the Service Vendor and the DC, the dispute shall be
referred to a sole arbitration of a person, appointed by ............................................................for the
time being in force shall apply upon such arbitration proceedings.

21. The Service Vendor will have to abide by the instructions of the department as
revised/modified form time to time, without any prior notice to the Service Vendor, in respect of all
matters. This agreement shall be subject to all applicable Rules, Regulations, orders issued by the DC
from time to time.

22. The Service Vendor shall display prominently the information prescribed to be displayed by
the Sakala Mission/DC from time to time. The service vendor shall compulsorily display the same
clearly mentioning the schedule of charges, documents to be produced service wise and other
mandatory information.

23. The agreement may be renewed for further period of one year from time to time upon expiry
of initial period, on such additional terms, as the department may determine. However, the department
have sole discretion to renew or not to renew the franchise or terminate the service for breach of
conditions.

24. Transfer/sale/lease of Service Vendor rights is not allowed. Shifting of business location is
also not allowed. In case of the premises cannot be held by the franchise for some reason, he will
allowed shifting within 500 meters with sufficient information to the DC.
25. The Service Vendor will not be allowed to have his/her counter in any of the office premises.

26. The DC shall not be liable for any Act of commission of any third
party/supplier/manufacturer including any other service provider offering any privilege or benefits to
the Service Vendor.

I. Obligation of the Operator:

Not to follow any corrupt practices

To charge fees as prescribed by the Sakala mission and not to charge in excess from the citizens

II. Obligations of Sakala Mission/DC:

a. Provide access and software application for all required online/offline operations

b. Provide necessary training to operator and his employees with user manuals from time to time
in case of change in processes.

c. Provide guidance as to collection of completed service.

d. Publicity of such services by CSC

Annexure A: Process of Accepting applications forms & Rules

1. Refer to the checklist and obtain all documents that should be scanned ad form part
of the application.

2. Collect Citizen data online and apply in his presence in the portal provided.

3. Collect fees for services, take signature in the register of visitors (if req.)

4. Provide Online GSC acknowledgement to the citizen, keeping a copy with self.

5. Any application that is not accepted should be accompanied with a valid reason
besides providing necessary guidance to the citizen to carry the correct documents.

Signed on this day....................

Service Vendor

Deputy Commissioner
 Details of I T Consultants Statewide for futher details
Sl. District Name of IT Consultant Mobile No. E-mail I.D.
No.
1. Bangalore Urban Vittala.R. 9538006128 vittala.mca86@gmail.com
2. Bangalore Rural Pavan kumar 9741239060 Kgsc.bangalorerural@gmail.com
3. Belgaum Subrahmanya Bhat 9964084074 kgscbelgaum@gmail.com
4. Bellary Ayesha jamadar 8867450972 sakalaconsultantbellary@gmail
.com
5. Bidar Veerendrabomma, 9538753252 veeru.bomma1989@gmail.com
6. Bijapur Gayathri Chavan 9880180220 kgsc.bij@gmail.com
7. Bagalkote Managouda.S.Janali 8197546777 muttu.janali@gmail.com
8. Chikkamagalur S.V.L Durga 8123317883 svaralakshmidurga@gmail.com
9. Chitradurga Aravinda Reddy.B.K. 8123561176 arvindis005@gmail.com
10. Chamarajanagar Nagasundara H.B 9742105225 sakaala.chamarajanagar@gmail.c
om
11. Chikkaballapur Vasanth Kumar.N. 9743328514 vasanthkumar0404@gmail.com
itconsultant.cbpur@gmail.com
12. Dakshina Rupesh.K.R.M. 8722622521 roopeshkrm@gmail.com
Kannada
13. Dharwad R.V.Srikara 9480324383 rvsrikara2@gmail.com
14. Davanagere Prem narayankar 9844833448 sakaladvg1@gmail.com
Smitha G B 7353090589
15. Gulbarga Vidya.B.Devpur 8880613553 kgscgulbarga@gmail.com
16. Gadag Prashanth Kumar M C 8147853440 sakalagdg@gmail.com
17. Hassan Manohar P.V 9964567178 sakaalahassan@gmail.com
18. Haveri Vijay Kumar.D.S. 9742508496 vijayds.ec@gmail.com,
sakala.haveri@gmail.com
19. Kodagu Dena N.D. 8105691344 kgsc.itckodagu@gmail.com
dena.ndv@gmail.com
20. Kolar Venktesha Babu.K. 9964424567 venkykgf@gmail.com
21. Koppal Shashidar C 9731310712 kgsckoppal@gmail.com
22. Mandya Sudha 9742781382 Sudhamaha97@gmail.com
23. Mysore Shilpashree 7829977829 sakala.mys@gmail.com
24. Raichur Aisha Siddiqa 9972583153 aishasiddiqa17@gmail.com
25. Ramanagara Gowthami .H.K 9591796970 Hk.Gowthami02@gmail.com
26. Shimoga Chandan Sandoor 9742038039 Chandan3103@gmail.com
27. Tumkur B.R.Chandana 7676737375 Chandan.sakala@gmail.com
28. Uttara Kannada Gopala Krishna.V.Kenikar 9886948767 itconsultantkgscuk@gmail.com
29. Udupi Harsh Raj 9880417532 kgscitconsultant@gmail.com
30. Yadgiri Raghavendra K. 9481668547 Raghukul4323@gmail.com