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TESDA-QM
QUALITY MANAGEMENT SYSTEM Rev. No. Page
(QMS) MANUAL 02 1
Issued by: Date Issued:
NQM Dec. 5, 2017
1 Scope
In our quest to deliver quality service to our varied customers, TESDA has laid
the groundwork towards a Quality-Assured Philippine Technical Vocational
Education and Training System.
This QMS is intended to guide the organization in its journey towards quality and
service excellence. It serves as our tool in communicating with our customers
about the TESDA Quality Management System. It outlines how we address
concerns on quality, delineates authorities, interrelationships and responsibilities
of personnel who are implementing the system.
The manual also provides procedures or references for all activities comprising
the Quality Management System to ensure compliance with the necessary
requirements of the ISO Standard. All the requirements of the ISO 9001:2015 is
applicable to TESDA.
The manual also outlines our commitment to this quality journey and
demonstrates to our customers, employees, suppliers, stakeholders and other
interested parties the ability of the established QMS to meet their requirements
and expectations. It also provides controls to assure that the integrity of the QMS
is maintained and focused on customer satisfaction and continuous
improvement.
The scope of the QMS Manual covers the systems and processes under the
systems of Quality Assured Philippine Technical Vocational Education and
Training System, namely:
2 Introduction to TESDA
Republic Act No. 7796 otherwise known as the Technical Education and Skills
Development Act of 1994 or the TESDA Law created TESDA to manage TVET
in the Philippines and be the leading partner in the development of the Filipino
workforce with world class competence and positive work values. The Law
encourages the full participation of industry, labor, the LGUs and TVET
institutions in the skills development of the country’s human resources.
TESDA AS REGULATOR
TESDA AS ENABLER
TESDA AS A MANAGER
TESDA AS PROMOTER
For the QMS of TESDA, the terms and definitions given in ISO 9001:2015
apply.
Audit Plan Refers to a written plan prepared prior to the conduct of audit which
details activities such as where to go, what to do, when to do it,
and whom to see.
Lead Auditor The individual responsible for leading the audit team. He/She must
be a regular employee of TESDA and a holder of Certificate in
Lead Auditor’s Course. In addition, he/she must have attended at
least eight (8) hours of training in the latest version of ISO 9001,
and conducted at least one (1) complete audit within the last two
(2) years.
Corrective Refers to the form used to initiate and record corrective action on
Action Request identified nonconformities.
Opportunity for Aspects that would lead to management system optimization with
Improvement respect to a requirement of the standard. Basic requirement for the
(OFI) identification and recording of opportunities for improvement is that
the requirements of the standard regarding the process element
have been fulfilled but that there are still areas for potential
improvement of system effectiveness and efficiency.
Implementation by the organization is recommended.
Risk evaluation Process of comparing the results of risk analysis with risk
criteria and to determine whether the risk and/or the
magnitude is acceptable or tolerable; assists in the decision
about risk treatment.
TESDA shall determine internal and external issues that are relevant to its
purpose and its strategic direction and that can affect its ability to achieve
the intended results of its QMS. The organization shall monitor and review
information about these internal and external issues, and their related risks
and/or opportunities.
Establish Context
Communication and Consultation
Risk Assessment
Risk Analysis
Risk Evaluation
Risk Treatment
Consequence High
Consequence Low Consequence Medium Lead to 20% Unmet
No Impact on Lead to 10% Unmet Objectives or
Objectives Objectives Noncompliance to
mandatory requirements
Likelihood Low Low Low Medium
Occurred (or can occur) once
in 36 months
Likelihood Medium Low Medium High
Occurred once (or can occur)
in 24 months
Likelihood High Medium High High
Occurred (or can occur) once
in 12 months
Notes on Rating:
H = action plan required (may be new or stricter implementation of existing control), with specific indicator
M = action plan required (may be new or stricter implementation of existing control), with or without specific
indicator
L = no action plan required, may be given an action plan subject to discretion of process owner
Document Code:
TESDA-QM
QUALITY MANAGEMENT SYSTEM Rev. No. Page
(QMS) MANUAL 02 11
Issued by: Date Issued:
NQM Dec. 5, 2017
RROs are reviewed and updated at least once a year or when there are
major changes in the organization such as but not limited to change in
leadership, re-organization, change in mandates, expansion of scope, and
adoption of new technology.
Reference : TESDA-QM-F01
Table 2
Interested Parties and Their Requirements
CLIENTS/ORGANIZATIONS/ PARTNERS
Office of the President/ -Alignment with the national -Conducts monitoring of Conferences BFARs
National Agencies and directions and statutory and P/A/P and submits Meetings/ Consultation Accomplishmen
LGUs regulatory requirements required reports to TVET Congress t reports
oversight agencies Board Meetings Status reports
Resolutions
RA, Memo, Circulars
MOAs
TVET Providers -Streamlined processes under -Outputs from consultation/ Fora Audit reports
UTPRAS calibration/ audits are Circulars/ Guidelines Documentation
-Rationalized incentives inputted in the Compliance audit report/ minutes
(scholarship, TVET enhancement of systems Letters of consultation/
investment, fellowship) and processes Advisories calibration
-Incentives and Recognition Seminar/Workshops sessions
Compliance audit reports
Inspection reports
Relevant needs /
Relevant
expectations / Action plans Communication Remarks/
interested (what, who, when, Reference
requirements how to monitor) mechanism
parties (if applicable)
Assessment Centers -Streamlined processes under -Outputs from consultation/ Fora Audit reports
Competency Assessment and calibration/ audits are Circulars/Guidelines Documentation
Certification inputted in the Compliance audit report/ minutes
-Streamlined process of enhancement of systems Letters of consultation/
accreditation for Competency and processes Advisories calibration
Assessors Seminar/Workshops sessions
-Rationalized assessment Inspection reports
fees and competency Evaluation Reports for
assessors fee ACs and Assessors
Calibration/ Moderation
Sessions
Telephone/ email
Industry Associations/ -Certified TVET graduates are -Outputs from consultation Meetings Developed/
Employers matched with industry needs / technical meetings are Surveys reviewed/
-Training programs are inputted in the Fora promulgated
aligned with industry development and Industry Consultations TRs and CATs
standards enhancement of TRs and Workshops Kabalikat
-Incentives and Recognition CATs Telephone/e-mail awardees
-Nominees for Kabalikat
Awards are processed
BENEFICIARIES
TVET Trainees/ - Maximum learning -Various modes/ IES Survey Accomplishmen
Graduates options/choices approaches of training are Compliance Audits t reports
- Learnings/ trainings offered (e.g. institution- Guidelines
attended leads to employment based, enterprise-based, TESDA portals
- more scholarship options for community-based, online,
marginalized families etc.)
-Customized and needs- - Training programs are
based programs for special aligned with industry
groups of beneficiaries requirements or skills
- Streamlined processes in needs of communities
getting student records (CAV - Training scholarships are
and NC) provided to target
beneficiaries as defined
(e.g. TWSP, PESFA,
STEP, etc.)
Relevant
Relevant needs /
interested Action plans Communication Remarks/
expectations / (what, who, when, Reference
parties how to monitor) mechanism
requirements (if applicable)
(TESDA) Employees - personal growth and -Workforce Development Memo/ TESDA Order/ Accomplishmen
professional growth Plan is implemented Circular t reports
-Efficient working conditions across TESDA OUs Implementing Guidelines TORs
-Incentives and recognition - Good working conditions Internal Audit Reports
are maintained Quality Procedures
-PRAISE programs are
implemented
-Health and wellness
programs are implemented
TESDA Retirees - training on livelihood and - conduct of training on Invitation letter TORs
(employees and officials) business opportunities livelihood opportunities Meetings/ discussion Contracts of
-engagement as resource Service
persons/ consultants
1. “It draws standards and priorities from the industry, which is the user of
the output of the TESD system.” KEEN ON LABOR MARKET SIGNALS
AND INDUSTRY STANDARDS (ADOPT A USER-LED STRATEGY)
2. “It dovetails the directions indicated in government plans, policies, and
public investments.” (POLICY DRIVEN)
3. “It allows the person to enter at any stage in the system and for whatever
productive purpose a person might aim for. This may be for employment,
productivity and income enhancement or further education.”
(FLEXIBILITY IN THE DELIVERY TOWARDS EMPLOYMENT OR
PRODUCTIVITY)
4. “It installs quality assurance among training providers.” (QUALITY-
ASSURE THE SERVICE TRAINING PROVIDERS)
5. “It is anchored on a competency-based approach where the acquisition
of qualification by an individual is based on his or her learning of a set of
competencies rather than the completion of a fixed period of study.” (A
COMPETENCY –BASED APPROACH; NOT TIME BOUNDED)
6. “It allows recognition of prior learning regardless of where they acquired
their skills, the equivalency scheme and lifelong learning.” (RPL,
EQUIVALENCY, AND LIFELONG LEARNING)
7. “It is accessible to graduates of basic education, school leavers, workers,
entrepreneurs, and persons in higher level educational institutions.”
(ACCESSIBILITY TO CLIENTS AND BENEFICIARIES)
8. “It utilizes certification as an assurance to industry of the quality of the
workers who may be their future employees.” (ASSESS AND CERTIFY
GRADUATES AND WORKERS)
9. “It installs quality assurance to the management of the TESD System.”
(QUALITY ASSURANCE IN MANAGING TVET)
The processes in the quality management system are identified and their
application and interaction has been determined.
TRs UTPRAS
and
CATs
Development
(Central PTCACS
Office)
Customer
Customer
satisfaction,
requirements,
Products and
Other inputs:
services,
Interested
Support Processes: Other outputs:
parties,
Planning / LMID Results of
Context
• Admin / HR / Procurement / GSD QMS
• Finance / Management Service
QMS Processes:
Managing Risks
• Customer Satisfaction
• Measurement
• Document and Records Control
• Internal Quality Audit
Plan - set the objectives of the system and processes to deliver results
in accordance to customer requirements and to identify and address
risks and opportunities.
Do - implement and control what was planned.
Check - monitor and measure processes and results against criteria
and report results; conduct of internal audit and management reviews.
Act - take action to improve the performance of processes; conduct of
corrective action.
Document Code:
TESDA-QM
QUALITY MANAGEMENT SYSTEM Rev. No. Page
(QMS) MANUAL 02 16
Issued by: Date Issued:
NQM Dec. 5, 2017
In line with the principles of quality management, TESDA plans the use and
management of its resources to be able to execute its mandated programs,
projects and services. Monitoring and review of programs and projects are
likewise conducted adopting the “Plan-Do-Check-Act” concept to ensure that
services are effectively and efficiently rendered, thereby transforming
citizens’ needs and requirements to citizens’ satisfaction.
To efficiently manage the QMS, TESDA engaged the services of third party
service providers in outsourcing some of its activities including but not limited
to the development of TRs and CATs, provision of janitorial and security
services, printing of Certificate of TVET Program Registration (CTPR) for the
Program Registration process and Certificate of Competency/National
Certificate for the Assessment and Certification process, the control
mechanisms of which are defined in clause 8.4, purchasing of services.
5 Leadership
TESDA MISSION
VALUE STATEMENT
QUALITY POLICY
S trategic decisions
E ffectiveness
R esponsiveness
V alue added performance
I ntegrity
C itizen focus
E fficiency
THE BOARD
THE SECRETARIAT
TESDA has 1,885 regular plantilla positions spread out in various areas
of the country.
Figure 3 represents the TESDA Organizational Structure while the
functions and responsibilities of TESDA Offices are defined under the
TESDA Rationalization Plan.
DIRECTOR GENERAL
The Director General has the responsibility for the supervision and
control over all activities and outcomes set forth under the Quality
Management System of the organization. The final responsibility and
authority for all quality matters rests with the Director General. This
responsibility is transmitted to all staff through the quality management
structure.
Document Code:
TESDA-QM
QUALITY MANAGEMENT SYSTEM Rev. No. Page
(QMS) MANUAL 02 24
Issued by: Date Issued:
NQM Dec. 5, 2017
SECRETARIAT
6 Planning
TESDA shall consider the outputs from Section 4.1 and Section 4.2 above
for planning actions to address risks and opportunities.
Options to address risks can include avoiding the risk, taking the risk in
order to pursue an opportunity, eliminating the risk source, changing the
likelihood or severity, sharing the risk, or retaining risk by informed
decision.
Actions for internal and external issues are included in TESDA’s RRO’s
reference Section 4.1 above.
TESDA’s strategic and operational plans are the results of the periodic
corporate planning processes held during the National Directorate (ND)
and General Directorate Conference (GDC). This is the venue where
the strategic thrusts and programs of the agency are defined,
commitments are determined and resource requirements are identified.
Quality objectives are defined based on the strategies and priorities of the
Philippine Development Plan (PDP), the National Technical Education
and Skills Development Plan (NTESDP), and the TESDA Strategic Plan.
The quality objectives are measurable, time based and consistent with
the commitments stated in the Quality Policy. The operationalization are
translated to the approved Office Performance Commitment Review
(OPCR) of the various operating units.
Risks arising from major changes are also identified and managed as
described in 4.1 above.
7 Support
7.1 Resources
PROVISION OF RESOURCES
TESDA shall provide the necessary resources for the effective and
efficient implementation of strategies, programs and service to address
citizens’ needs and requirements. These resources shall include human,
information, infrastructure, work environment and financial resources.
The allocation of resources shall be decided by management and may be
documented in the form of approved work and financial plans, terms of
reference, minutes of meetings, and others.
INFRASTRUCTURE
Corollary to this, the Top Management ensures well ventilated and well
lighted work and training places, ergonomic furnitures, well maintained
and sanitized comfort rooms, waiting areas with suffient number of safe
comfortable chairs for the citizens, and supply of safe drinking water. It
also ensures the presence of working fire extinguishers, proper storage
of hazardous materials, medical kits in all operating units, and others.
7.2 Competence
7.3 Awareness
TESDA shall ensure that persons doing work under the organization’s
control are aware of:
7.4 Communication
8 Operation
TESDA shall plan, implement and control the processes in Section 4.4
needed to meet the requirements for the provision of its services and to
implement the actions determined in Section 6.
The core processes and their interactions are described in the figure on
Quality Assured Philippine TESD System, as shown below:
CUSTOMER-RELATED PROCESSES
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
TESDA shall determine its provisions for monitoring, measurement,
analysis and evaluation.
The organization shall retain appropriate documented information as
evidence of the results.
TESDA ensures the effective and efficient measurement and assessment
of the organization’s performance through the approved TESDA OPCR,
SPMS and internal audit program. Also, emphasis is being given to
assessing citizen satisfaction through various strategies/approaches.
CUSTOMER SATISFACTION
The conduct of audit is carried out by trained personnel who are selected
on the basis of independence from the aspect of being assessed.
10 Improvement
10.1 Improvement - general
TESDA shall determine and select opportunities for improvement and
implement any necessary actions to meet customer requirements and
enhance customer satisfaction.
Data gathered from the monitoring and measuring activities and from
internal audits, customer feedback reports or feedback from other
sources and employee information are analyzed to determine areas for
improvement. This also covers the implementation of preventive and
corrective action to identify and eliminate the cause/s of non-conformities
and prevent their recurrence.
Document Code:
TESDA-QM
QUALITY MANAGEMENT SYSTEM Rev. No. Page
(QMS) MANUAL 02 48
Issued by: Date Issued:
NQM Dec. 5, 2017