User Raw Upahara

UPAHARAYA
PACKAGE FOR STATE SECTOR EMPLOYEES AND
PENSIONERS

INSTRUCTION MANUAL

Instruction Manual ‐ UPAHARAYA

Contents

INSTRUCTIONS – UPAHARAYA PACKAGE........................................................................................3
1.1 Introduction........................................................................................................................................3
1.1.1 Prerequisites................................................................................................................................................3
1.1.1.1 New subscribers ...................................................................................................................................3
1.1.1.2 Existing Subscribers ..............................................................................................................................3
1.1.2 Procedure ....................................................................................................................................................4
1.2 Credit procedure................................................................................................................................5
1.3 Institutions eligible for the package ...................................................................................................5
1.4 Instructions in Filling the Application Form ........................................................................................6
Annexure 1 .............................................................................................................................................8
Process Flow for UPAHARAYA package ................................................................................................8
Annexure 2 .............................................................................................................................................9
Frequently Asked Questions (FAQ’S) .....................................................................................................9
Annexure 3 ...........................................................................................................................................13
Specimen of Post paid Application form for UPAHARAYA ...................................................................13
Annexure 4 ...........................................................................................................................................15
List of Institutes eligible for UPAHARAYA .............................................................................................15
UPAHARAYA Package – For State Sector Employees and Pensioners 2

INSTRUCTIONS – UPAHARAYA PACKAGE
1.1 Introduction
Sri Lanka Telecom Mobitel is proud to announce the launch of a new tailor-made package,
“UPAHARAYA” for the State Sector employees and Pensioners, with amazing tariff rates and
advanced features.
1.1.1 Prerequisites
All subscribers (both existing and new) should be State Sector employees or Government Pensioners.
1.1.1.1 New subscribers

Subscribers who wish to obtain this package should be present in person at a Mobitel center and
would be required to produce the following documents for “UPAHARAYA” package.
i. National Identity Card/valid Driving License/valid Passport copy.

ii. Letter from HOD/AO/CC mentioning the Grade and Salary*/Latest Salary slip certified by
Accountant*/Pension voucher
iii. Government ID (Preferably) however this does not apply for Pensioners.(Pensioners to
produce the Pension voucher)
iv. Subscriber is expected to pose for a digital photograph at the Center. If however he/she do not
wish to be photographed, a recent passport-size photograph (3.5 cm X 4.5cm) conforming to
passport specifications, should be produced.
v. Billing proof (Not required for existing customers & Pensioners)
vi. Refundable Deposit of Rs.1500/-. (if the Letter from HOD/AO/CC or certified Salary slip is not
furnished)
vii. Connection Fee of Rs.1,000/- (inclusive of all applicable taxes and levies)
* Not applicable for Officers of Deputy Director Level and above. However we would require a
confirmation of Designation/current position held.
The standard NIC validation process will apply for any accounts with outstanding, prior to the
activation.
1.1.1.2 Existing Subscribers

If the subscribers are not re registered at the point of changing their package to UPAHARAYA, they
will be required to comply with the items listed from (I to IV).
A Membership Fee of Rs. 1,000/- (inclusive of all applicable taxes and levies) will apply.

1.1.2 Procedure
• The Application form for UPAHARAYA to be dully filled by the customer.
• Verification of documents to determine the eligibility for the package (Government ID /Pension
Voucher, Service particulars/Salary Slip, NIC )
• A digital photograph needs to be taken at the centre and sent via MMS or attach the photograph
produced by the customer to the registration/re-registration form.
• Attach copies of the service particulars from HOD or certified salary slip/Government ID/Pension
voucher to the Application.
• Billing Proof- Any one of the following documents within the last three months to be produced as
billing proof.
o Fixed line bills (SLT, Lanka Bell, Suntel)
o Credit card statements
o Bank statements (Current /Savings Account)
o Water/ Electricity Bills
• If the above requirements are met, the service to be granted. The Dealer activations to be done via
MMS.
• The Dealer applications (for connections activated via MMS) to be sent for data entry within three
working days.
• The Customer Care Agent to fill and hand over the temporary Mobitel Identification certificate
(MIC) to the subscriber and inform him/her that the permanent Mobitel Identification certificate will
be posted to the billing address specified on the application.
• Documents to be sent to Resolution Desk, for data entry/cano filing and scanning.
• The initial credit limit on UPAHARA will be Rs 1000/-.(adjusted upon STC verification/data entry)
Once the data entry is completed;

• The credit Limit will increase to Rs 1500/- or will be picked automatically by the system, upon
entering the subscriber’s salary particulars.
• A verification will be done by STC, if this is not successful Mobitel will be compelled to bar the
services of a new subscriber, however in the event of an existing subscriber he/she will be
transferred back to the old package he/she was on.
• Connections successfully verified by STC will be sent a Welcome letter.
Bills and Due date
• The bills would be dispatched on the following bill dates, starting from the 2nd, 4th & 6th of each
month.
• The due date of the bill would be 24th, 26th & 28th of each month respectively

1.2 Credit procedure
If bill payments are not settled on or before the due date or the subscriber reaches the credit limit
before the bill is processed the service would be barred, after notification. The customer would be
notified as follows.
¾ SMS Notification
¾ Reminder Call
However two credit action processes will apply,

1. For all General categories including Pensioners.(salary up to Rs 30,000/-)
&
2. For Deputy Directors Categories and above (salary scale above Rs 30.000/-)
Credit action process will involve barring of the following services in the following order
1. IDD & Premium Services will be barred initially.
2. OGBD
3. TEMP if OGBD for 5 days
4. DACT if TEMP continues for One month.
1.3 Institutions eligible for the package

Eligible Government Institutes are categorized/sub categorized as follows.
Institute No. in total Institute code Sub category codes
Pensioners - 1000 N/A
Parliament 1 1001 N/A
Public Offices 2 1002 N/A
Ministries 58 1003 1003 -1-58 (ins.code)
Departments 77 1004 1004-1-77
Divisional secretariats 24 1005 1005-1-24
Provincial Councils 9 1006 1006-1-9
Municipal & Town Councils 51 1007 1007-1-51
Pradeshiya Sabhas 83 1008 1008-1-83
Statutory Boards 341 1009 1009- 1- 341

(Please refer Annexure 4 for the list of institutes eligible for UPAHARAYA)
NOTE: Members of Parliament, Provincial Councils, Municipal and Town Councils and Pradeshiya
Sabhas would not be eligible for this package. However, all staff working in these institutions will be
eligible to obtain this package.
1.4 Instructions in Filling the Application Form

(Please Refer Annexure 3)
• The application should be filled using a Ball Point pen.

• When filling the application write a single letter in each box. Allocate Space between words/names.
Leave a space in one box and then continue.
• Photograph: Affix the photograph in the box using glue. Refrain from stapling the Photograph to
the slot.
Follow the guidelines given below, when filling the respective fields.
• Number 1: The customer Honorifics has to be ticked.

• Number 2: The Surname with the initials should be filled in.
• Number 3: The name as stated in the national ID/Valid Passport/ Valid Sri Lankan driving license.
(Specify the country if it is a passport).
• Number 4: The national ID number/Passport number of the person who signs the application has
to be clearly stated with each digit in each box. If it is a passport specify the country.
• Number 5: The billing address of the customer, should be clearly stated here.
• Number 6: The permanent place of residence, if it differs from the billing address, should be
mentioned here
• Number 7: A number the customer could be contacted should be stated here. This would be
preferably the contact number of the customer Residence, Office, Fax and E-mail.
• Number 8: The person and the number to contact if the customer is not reachable
• Number 9: State here the language in which the customer prefers Mobitel to communicate to the
applicant, via Letters, telephone etc.
• Number 10: This field would be mandatory for all State Sector employees. You are required
to mention the category of the institution (ex. Parliament, Ministry, Dept., etc.) in the small cage
and the name of the institution (ex. Dept. of Examination, Agricultural Ministry, etc) in the 2nd
cage,( the larger cage). Pensioners would be required to mention as “pensioners” on category.
• Number 11: If the user differs from the registered owner (in case of Sub lines / minors) The
Name, NIC and Address should be mentioned here. However, we are not accommodating this
immediately due to operational constraints. Currently only the owner can be the user, officially.

• Number 12: The Mobitel number allocated to the customer as stated on the SIM card pack should
be clearly written here. The Account number and Group code will be filled by Mobitel.
• Number 13: Fill the 19 digit SIM card number which is found on the back of the SIM card pack
• Number 14: Fill the serial number of the Temporary MIC that would be issued to the customer
• Number 15: The Tariff plan is pre defined on the application.
• Number 16: This should be ticked if the user prefers to subscribe for other services.
• Number 17: The preferred payment option by the account holder to be marked here.
• Number 18: The Value of the connection deposit/ IDD deposit, and the receipt number/s should be
mentioned here.
• Number 19: The average budget the customer would allocate towards their communication needs
for a month. tick against the appropriate box.
• Number 20: State here the service level and the salary particulars.
• Number 21: If you are a member of a Professional Body, give details here.
• Number 22: Fill in digits, the number of mobile phone users and the total number of members in
the family
• Number 23: You are required to check one of the documents mentioned in 23 if you indicate it as
no, Mobitel shall reject the application.
• Number 24: If you have taken a photograph of the customer at the centre indicate appropriately
• Number 25: You are required to match the face of the customer with the photograph taken or
attached in the application. If it does not match Mobitel shall reject the application.
• Number 26: Place the Seal of The Sub Dealer/Dealer/Mobitel Centre carrying the name and
address. In case a seal is unavailable the details have to be filled in by the Agent.
• Number 27: The seller’s National Identity card number, date and signature to be mentioned here.

Annexure 1
Process Flow for UPAHARAYA package

Annexure 2
Frequently Asked Questions (FAQ’S)

1. What is UPAHARAYA?
UPAHARAYA is a communications package offered exclusively to the State sector employees and
Government pensioners which will provide amazing benefits. Subscribers on UPAHARAYA can make
voice and video calls within the Mobitel Network, as well as to fixed line operators including to CDMA
lines free, subject to a Fair Usage Policy (FUP) between 00.00 hrs to 18.00 hrs. The charges between
18.00 hrs to 24.00 hrs to these lines would be a mere 50 cents per minute only.
2. What is a Fair Usage Policy (FUP)?

The Fair Usage Policy consists of certain conditions subscribers have to abide by, in the use of
packages which allow free usage of services. These are introduced to safeguard the interest of the
majority of subscribers who would use the services offered by such a package conscientiously, and
stand to benefit. In other words, an FUP serves to provide high level of service to the vast majority of
subscribers who would benefit from this type of a package, whilst exercising control over the small
number of potentially very high users, whose behavioral patterns may adversely affect the service
quality experienced by the rest.
Under UPAHARAYA, free usage of voice/video facilities are limited to 1,000 minutes per month,
between of 00.00 and 18.00 hours. Usage beyond FUP will be charged at 50 cents per minute
(excluding taxes) all charges would be on minute basis.
3. Who can subscribe to UPAHARAYA?

Any State sector employee or Government pensioner can subscribe to UPAHARAYA.
4. How can I subscribe to the package?

Customer should walk-in personally to a Mobitel outlet, & produce service particulars from HOD/Latest
Salary Slip certified by the Accountant/Pension voucher
5. How many connections can I obtain, under this scheme?

Any State sector employee or Government pensioner can subscribe to one connection only.

6. What are the charges applicable under this package?

The tariff structure applicable for UPAHARAYA will be as follows.
Monthly Fee Rs. 240.00
Time Bands 00.00 – 18.00 Hrs 18.00 – 00.00 Hrs
ALL INCOMING
Voice/Video From Any Network Free Free
calls
OUTGOING
Voice/Video M2M Free* 50 cents
(per minute)
O/G Voice M2 Local Fixed Numbers
Free* 50 cents
(per minute) /CDMA
OUTGOING
M2 Other Local Mobile
Voice/Video Rs.3.00 Rs.3.00
Numbers
(per minute)
M2M 25 cents 25 cents
M2 Non Mobitel Local

SMS Rs.2.00 Rs.2.00
Numbers
M2 International Numbers Rs.2.00 Rs.2.00
M2M Rs. 1.00 Rs. 1.00
M2 Other Mobile Local

MMS Rs. 3.00 Rs. 3.00
Numbers
M2 International Numbers Rs.10.00 Rs.10.00
Under “UPAHARAYA” free usage of voice/video facilities are limited to 1000 minutes per month between 00.00
and 18.00 hours. Usage beyond FUP will be charged at 50 cents per minute,and all rates are subject to per
minute based durations.
7. What are the total costs involved in subscribing to this package?

Rs. 1,000/- (inclusive of all applicable taxes and levies) is charged as “Connection Fee” for New
Customers and “Membership Fee” for existing customers.

8. What are the documents I have to bring?

You are required to bring in your National Identity Card (NIC), Service Particulars from HOD/certified
salary slip or pension voucher and Government Identity card. (if currently in service)
If you are a Government employee and not in a position to bring the service particulars or the certified
salary slip then you are required to bring your official ID card and a refundable deposit of Rs.1,500/-.
In addition you have to provide a Billing proof (not required for Pensioners) and a recent photograph,
(photograph can be taken at the Mobitel centers if you do not have a recent photograph) in
accordance with the directive issued by the Telecommunication Authority of Sri Lanka. The
connection cannot be transferred to another and hence should not be held by a person other than its
registered owner.
9. I am already a Mobitel subscriber. Can I change my existing Mobitel package to

UPAHARAYA package?
Yes, you can, provided you are a State sector employee or a Government pensioner. A membership
fee of Rs. Rs.1, 000/- (inclusive of all applicable taxes and levies) will apply. However the standard
package change fee of Rs100/- will not apply.
10. I am already a Mobitel Pre Paid subscriber. Can I carry my present number to the
UPAHARAYA package?
Yes you can. However the SIM card will need to be changed and you need to follow the standard
number portability migration procedure from Pre Paid to Post Paid with the required documents and a
membership fee of Rs.1, 000/- (inclusive of all applicable taxes and levies).
11. What is my Credit Limit?

If your connection has been activated via MMS then your Initial credit limit will be set at Rs.1,000/-
irrespective of your salary scale. The credit limit will be increased to Rs 1500/- once the data entry is
done (after STC verification). However If your gross salary is more than Rs. 30,000/- a month your
credit limit will be enhanced to 10% of your gross salary, once the data entry/modification is
completed.
Credit Limit will be further enhanced upon verification by STC for Deputy Directors and above
categories.
12. What happens when I fail to make a payment?

If payments are not made on or before the due date the subscriber would be sent a text message
(SMS) and a reminder call before any credit action. (The SMS reminder would apply for subscribers
with a credit limit of Rs 1500/- and the rest would be notified by a call)
13. Can I access Value Added Services with this?

Yes. you can enjoy all the Value Added Service features, provided your handset supports them.

14. Can I make IDD calls with my UPAHARAYA?

Yes, IDD can be activated upon customer request, however the facility can be requested for, after the
welcome letter has been dispatched (after STC verification/data entry ) confirming the connection.
15. Can I roam with my UPAHARAYA package?

Yes, however the deposits would apply for Voice/Video roaming.
16. From where can I subscribe to this package?

i. STC
ii. Flagship stores and Excel world
iii. Mobitel Branches
iv. SLT Teleshops/RTO offices
v. SINGER MEGA
vi. Online Dealer Points
vii. ARPICO – Hyde Park

Annexure 3
Specimen of Post paid Application form for UPAHARAYA



Annexure 4
List of Institutes eligible for UPAHARAYA

1. Parliament
No Parliament
1 Parliament
2. Public Offices
No Public Offices
1 President of Sri Lanka
2 Prime Minister of Sri Lanka
3. Ministries
No Ministry
1 Ministry of Agricultural Development and Agrarian Services
2 Ministry of Child Development and Women's Empowerment
3 Ministry of Community Development and Social Inequity Eradication
4 Ministry of Constitutional Affairs and National Integration
5 Ministry of Construction and Engineering Services
6 Ministry of Cultural Affairs
7 Ministry of Defense, Public Security, Law and Order
8 Ministry of Disaster Management and Human Rights
9 Ministry of Education
10 Ministry of Enterprise Development and Investment Promotion
11 Ministry of Environment and Natural Resources
12 Ministry of Export Development and International Trade
13 Ministry of Finance and Planning
14 Ministry of Fisheries and Aquatic Resources
15 Ministry of Foreign Affairs
16 Ministry of Foreign Employment Promotion and Welfare
17 Ministry of Healthcare and Nutrition
18 Ministry of Higher Education
19 Ministry of Highways and Road Development
20 Ministry of Highways and Road Development – Maga Naguma Division
21 Ministry of Housing and Common Amenities
22 Ministry of Indigenous Medicine
23 Ministry of Industrial Development

24 Ministry of Internal Administration
25 Ministry of Irrigation and Water Management
26 Ministry of Justice and Law Reforms
27 Ministry of Labor Relations and Manpower
28 Ministry of Land and Land Development
29 Ministry of Livestock Development
30 Ministry of Local Government and Provincial Council
31 Ministry of Mass Media and Information
32 Ministry of Nation Building and Estate Infrastructure Development
33 Ministry of National Heritage
34 Ministry of Parliamentary Affairs
35 Ministry of Petroleum and Petroleum Resources Development
36 Ministry of Plan Implementation
37 Ministry of Plantation Industries
38 Ministry of Ports and Aviation
39 Ministry of Posts and Telecommunication
40 Ministry of Power and Energy
41 Ministry of Public Administration and Home Affairs
42 Ministry of Public Estate Management and Development
43 Ministry of Religious Affairs and Moral upliftment
44 Ministry of Resettlement and Disaster Relief Services
45 Ministry of Rural Industries and Self Employment Promotion
46 Ministry of Science and Technology
47 Ministry of Social Services and Social Welfare
48 Ministry of Special Projects
49 Ministry of Sports and Public Recreation
50 Ministry of Supplementary Plantation Crops Development
51 Ministry of Tourism
52 Ministry Of Trade Commerce Consumer Affairs & Marketing Development
53 Ministry of Transport
54 Ministry of Urban Development and Sacred Area Development
55 Ministry of Vocational and Technical Training
56 Ministry of Water Supply and Drainage
57 Ministry of Youth Affairs
58 Ministry of Youth Empowerment and Socio Economic Development
4. Departments

No Departments
1 Attorney General’s Department
2 Department of Agrarian Services
3 Department of Agriculture
4 Department of Animal Production and Health
5 Department of Archaeology
6 Department of Auditor General
7 Department of Ayurveda
8 Department of Buddhist Affairs
9 Department of Buildings
10 Department of Census and Statistics
11 Department of Christian Religious Affairs
12 Department of Coast Conservation
13 Department of Commerce
14 Department of Commissioner General of Samurdhi
15 Department of Co-operative Development
16 Department of Cultural Affairs
17 Department of Development Finance
18 Department of Educational Publications
19 Department of Elections
20 Department of Examinations
21 Department of Excise
22 Department of Export Agriculture
23 Department of External Resources
24 Department of Fiscal Policy
25 Department of Fisheries and Aquatic Resources
26 Department of Foreign Aid and Budget Monitoring
27 Department of Forest Conservation
28 Department of Government Analyst
29 Department of Government Information
30 Department of Government Printer
31 Department of Health Services
32 Department of Hindu Religious and Cultural Affairs
33 Department of Immigration & Emigration
34 Department of Import and Export Control, Sri Lanka
35 Department of Industries, Western Province
36 Department of Inland Revenue
37 Department of Irrigation
38 Department of Labor
39 Department of Land Commissioner

40 Department of Land Settlement
41 Department of Legal Draftsman
42 Department of Management Services
43 Department of Measurement Units, Standards and Services
44 Department of Meteorology
45 Department of Motor Traffic
46 Department of Muslim Religious and Cultural Affairs
47 Department of National Archives
48 Department of National Botanic Gardens
49 Department of National Budget
50 Department of National Museums
51 Department of National Physical Planning
52 Department of National Zoological Gardens
53 Department of Official Languages
54 Department of Pensions
55 Department of Police
56 Department of Posts
57 Department of Prisons
58 Department of Probation and Child Care Services
59 Department of Probation and Childcare
60 Department of Public Enterprises
61 Department of Public Finance
62 Department of Public Trustee
63 Department of Registrar of Companies
64 Department of Registration of Persons
65 Department of Rubber Development
66 Department of Social Services
67 Department of Technical Education and Training
68 Department of Telecommunication (Being wound up)
69 Department of Textile Industries
70 Department of Up-Country Peasantry Rehabilitation
71 Department of Valuation
72 Department of Wildlife Conservation
73 Food Commissioner’s Department
74 Irrigation Department of Sri Lanka
75 Railway Department
76 Registrar General's Department
77 Survey Department of Sri Lanka

5. Divisional Secretariats
No Divisional Secretariats
1 Ampara Divisional Secretariats
2 Anuradhapura Divisional Secretariats
3 Badulla Divisional Secretariats
4 Baticalo Divisional Secretariats
5 Colombo Divisional Secretariats
6 Galle Divisional Secretariats
7 Gampaha Divisional Secretariats
8 Hambantota Divisional Secretariats
9 Jaffna Divisional Secretariats
10 Kaluthara Divisional Secretariats
11 Kandy Divisional Secretariats
12 Kegalle Divisional Secretariats
13 Kilinochchiya Divisional Secretariats
14 Kurunegala Divisional Secretariats
15 Mannar Divisional Secretariats
16 Matale Divisional Secretariats
17 Matara Divisional Secretariats
18 Moneragala Divisional Secretariats
19 Mulaitivu Divisional Secretariats
20 Nuwara Eliya Divisional Secretariats
21 Puttalam Divisional Secretariats
22 Ratnapura Divisional Secretariats
23 Trincomalee Divisional Secretariats
24 Vavuniya Divisional Secretariats
6. Provincial Councils
No Provincial councils
1 Central Provincial Council
2 Eastern Provincial Council
3 North Central Provincial Council
4 Northern Provincial Council
5 North-Western Provincial Council
6 Sabaragamuwa Provincial Council
7 Southern Provincial Council
8 Uva Provincial Council
9 Western Provincial Council

7. Municipal and Town Councils
No Municipal & Town Councils

1 Kalmunai Municipal Council
2 Anuradhapura Municipal Council
3 Badulla Municipal Council
4 Batticaloa Municipal Council
5 Colombo Municipal Council
6 Galle Municipal Council
7 Gampaha Municipal Council
8 Negombo Municipal Council
9 Jaffna Municipal Council
10 Kandy Municipal Council
11 Kurunegala Municipal Council
12 Matale Municipal Council
13 Matara Municipal Council
14 Nuwara-Eliya Municipal Council
15 Ratnapura Municipal Council
16 Ampara Town Council
17 Anuradhapura Town Council
18 Bandarawela Town Council
19 Haputale Town Council
20 Kattankudi Town Council
21 Dehiwala-Mt.Lavinia Town Council
22 Ambalangoda Town Council
23 Hikkaduwa Town Council
24 Minuwangoda Town Council
25 Hambantota Town Council
26 Tangalle Town Council
27 Chavakachcheri Town Council
28 Point Pedro Town Council
29 Beruwala Town Council
30 Horana Town Council
31 Kalutara Town Council
32 Panadura Town Council
33 Gampola Town Council
34 Kadugannawa Town Council
35 Nawalapitiya Town Council
36 Wattegama Town Council

37 Kegalla Town Council
38 Kuliyapitiya Town Council
39 Weligama Town Council
40 Monaragala Town Council
41 Mullaitivu Town Council
42 Hatton-Dickoya Town Council
43 Talawakele-Lindula Town Council
44 Polonnaruwa Town Council
45 Chilaw Town Council
46 Puttalam Town Council
47 Balangoda Town Council
48 Embilipitiya Town Council
49 Kinniya Town Council
50 Trincomalee Town Council
51 Vavuniya Town Council
8. Pradeshiya Sabhas
No Pradeshiya Sabha
1 Akuressa Pradeshiya Sabha
2 Ambagamuwa Pradeshiya Sabha
3 Ambalantota Pradeshiya Sabha
4 Badalkumbura Pradeshiya Sabha
5 Badulla Pradeshiya Sabha
6 Bandarawela Pradeshiya Sabha
7 Bentota Pradeshiya Sabha
8 Beruwala Pradeshiya Sabha
9 Bulathkohupitiya Pradeshiya Sabha
10 Bulathsinhala Pradeshiya Sabha
11 Buttala Pradeshiya Sabha
12 Damana Pradeshiya Sabha
13 Dambulla Pradeshiya Sabha
14 Dehiattakandiya Pradeshiya Sabha
15 Dehiowita Pradeshiya Sabha
16 Deraniyagala Pradeshiya Sabha
17 Devinuwara Pradeshiya Sabha
18 Divulapitiya Pradeshiya Sabha
19 Eheliyagoda Pradeshiya Sabha
20 Ella Pradeshiya Sabha
21 Galenbindunuwewa Pradeshiya Sabha

22 Galigamuwa Pradeshiya Sabha
23 Gomarankadawala Pradeshiya Sabha
24 Haldummulla Pradeshiya Sabha
25 Hingurakgoda Pradeshiya Sabha
26 Horowpothana Pradeshiya Sabha
27 Ja-Ela Pradeshiya Sabha
28 Kalutara Pradeshiya Sabha
29 Kamburupitiya Pradeshiya Sabha
30 Katana Pradeshiya Sabha
31 Katuwana Pradeshiya Sabha
32 Kebithigollewa Pradeshiya Sabha
33 Kelaniya Pradeshiya Sabha
34 Kolonna Pradeshiya Sabha
35 Kotapola Pradeshiya Sabha
36 Kuruwita Pradeshiya Sabha
37 Lankapura Pradeshiya Sabha
38 Madurawala Pradeshiya Sabha
39 Mahara Pradeshiya Sabha
40 Mahiyanganaya Pradeshiya Sabha
41 Matale Pradeshiya Sabha
42 Mathugama Pradeshiya Sabha
43 Medawachchiya Pradeshiya Sabha
44 Medirigiriya Pradeshiya Sabha
45 Mihintale Pradeshiya Sabha
46 Mulatiyana Pradeshiya Sabha
47 Muttur Pradeshiya Sabha
48 Nivitigala Pradeshiya Sabha
49 Nuwaragam Palatha East Pradeshiya Sabha
50 Padavisiripura Pradeshiya Sabha
51 Padiyatalawa Pradeshiya Sabha
52 Palagala Pradeshiya Sabha
53 Palindanuwara Pradeshiya Sabha
54 Panadura Pradeshiya Sabha
55 Pasbage Korale Pradeshiya Sabha
56 Pelmadulla Pradeshiya Sabha
57 Pitabeddara Pradeshiya Sabha
58 Pujapitiya Pradeshiya Sabha
59 Rambukkana Pradeshiya Sabha
60 Ratnapura Pradeshiya Sabha
61 Ridimaliyadda Pradeshiya Sabha

62 Ruwanwella Pradeshiya Sabha
63 Soranathota Pradeshiya Sabha
64 Suriyawewa Pradeshiya Sabha
65 Talawa Pradeshiya Sabha
66 Tamankaduwa Pradeshiya Sabha
67 Tanamalwila Pradeshiya Sabha
68 Tangalle Pradeshiya Sabha
69 Thambalagamuwa Pradeshiya Sabha
70 Thihagoda Pradeshiya Sabha
71 Tirappane Pradeshiya Sabha
72 Udadumbara Pradeshiya Sabha
73 Udunuwara Pradeshiya Sabha
74 Uhana Pradeshiya Sabha
75 Walallawita Pradeshiya Sabha
76 Weeraketiya Pradeshiya Sabha
77 Weligama Pradeshiya Sabha
78 Weligepola Pradeshiya Sabha
79 Welikanda Pradeshiya Sabha
80 Welimada Pradeshiya Sabha
81 Wilgamuwa Pradeshiya Sabha
82 Yatawatta Pradeshiya Sabha
83 Yatiyantota Pradeshiya Sabha
9. Statutory Boards
No Statutory Boards

1 Affiliated University Colleges
2 Agricultural and Agrarian Insurance Board
3 Agricultural Product Marketing Authority (Paddy Marketing Board)
4 Airport and Aviation Services (Sri Lanka) Ltd.
5 Angoda Mental Hospital
6 Arthur C Clark Center for Modern Technologies
7 Associated Newspapers of Ceylon Ltd.
8 Atomic Energy Authority
9 Ayurveda Teaching Hospital Borella
10 Ayurvedic College and Hospital Board
11 Ayurvedic Drugs Corporation
12 Ayurvedic Medical Council
13 Bandaranaike Memorial Ayurvedic Research Institute
14 Bank of Ceylon
15 Board of Investment of Sri Lanka
16 Bogala Graphite Lanka Ltd.
17 Buddhasravaka Bhiksu University
18 Buddhist and Pali University of Sri Lanka
19 Building Material Corporation Ltd
20 Cancer Hospital, Maharagama
21 Castle Street Hospital for Women
22 Central Bank of Sri Lanka
23 Central Cultural Fund
24 Central Engineering Consultancy Bureau
25 Central Environmental Authority
26 Central Freight Bureau
27 Centre for Housing Planning and Building (CHPB)
28 Centre for Non-Governmental Sector (CNGS)
29 Ceylon Ceramics Corporation (Brick and Tiles Division)
30 Ceylon Electricity Bord
31 Ceylon Fertilizer Co. Ltd
32 Ceylon Fisheries Corporation
33 Ceylon Hotels Corporation
34 Ceylon Petroleum Corporation
35 Ceylon Port Services Ltd.
36 Ceylon Shipping Corporation Ltd.
37 Ceylon-German Technical Training Institute
38 Cey-Nor Foundation Limited
39 Chest Hospital, Welisara
40 Chilaw Plantations Ltd
41 Children’s Secretariat
42 Civil Aviation Authority of Sri Lanka
43 Clothing Industry Training Institute
44 Coconut Cultivation Board
45 Coconut Development Authority
46 Coconut Research Institute of Sri Lanka
47 Colombo Environment Improvement Project
48 Colombo International School
49 Colombo North General Hospital (Ragama)
50 Colombo Stock Exchange
51 Commission to Investigate Allegation of Bribery or Corruption
52 Common Amenities Board (Condominimum Management Authority)
53 Community Water Supply and Sanitation Project (CWSSP)

54 Consumer Affairs Authority
55 Co-operative Employees Commission
56 Co-operative Wholesale Establishment
57 Council on Information Technology (CINTEC)
58 Credit Information Bureau
59 De Zoysa Hospital for Women
60 Debt Conciliation Board
61 Development Support Unit
62 Diplomatic Missions Abroad
63 Directorates of Education
64 Directorates of Health
65 Eastern University of Sri Lanka
66 Economic Reform Technical Assistance (ERTA)
67 Electro Medical Engineering Division
68 Emergency Relief Unit
69 Employees Trust Fund
70 Energy Conservation Fund
71 Enterprise Service System Promotion Project Kandy
72 Eye Hospital, Colombo
73 Family Health Bureau
74 Fisheries Housing Unit
75 Fruit Development Board
76 Galle City Development Project
77 Galle Heritage Foundation
78 Gampaha Wickramarachchi Ayurveda Institute
79 Gem and Jewellery Research and Training Institute
80 General Hospital, Colombo South
81 General Sir John Kotelawala Defence Academy
82 Geological Survey and Mines Bureau
83 Government Information Centre
84 Gramodaya Folk Arts Centre
85 Health Education Bureau
86 Hector Kobbekaduwa Agrarian Research and Training Institute
87 Homeopathy Hospital, Welisara
88 Housing Development and Finance Corporation (HDFC Bank)
89 Human Resources Development Council
90 Independent Television Network
91 Industrial Development Board
92 Industrial Technology Institute
93 Industrial Technology Institute (CISIR)
94 Information Technology Parks
95 Infrastructure Development Unit
96 Institute for Construction Training and Development
97 Institute of Aesthetic Studies
98 Institute of Colombo School of Computing
99 Institute of Fundamental Studies
100 Institute of Human Resource Advancement
101 Institute of Indigenous Medicine
102 Institute of Information Technology (Guarantee) Company Ltd.
103 Institute of Molecular Biology and Biotechnology
104 Institute of Policy Studies of Sri Lanka
105 Institute of Surveying & Mapping
106 Institute of Technical Science

107 Institute of Technology, University of Moratuwa
108 Institute of Workers Education
109 Insurance Board of Sri Lanka
110 International Centre for the Training of Rural Leaders, Embilipitiya
111 Jaffna Teaching Hospital
112 Jobs Net Programme
113 Judicial and Reforms Unit
114 Kahatagaha Graphite
115 Kalubovitiyana Tea Factory Ltd.
116 Kandy General Hospital
117 Kantale Sugar Industries
118 Karapitiya Teaching Hospital
119 Kegalle General Hospital
120 Kiriya/Milk Industries of Lanka (Pvt.) Ltd.
121 Kurunegala Plantation Ltd.
122 Lady Lohore Loan Fund
123 Lady Ridgeway Children Hospital
124 Lakdiwa Engineering Company (Pvt) Ltd
125 Land Reform Commission
126 Lanka Electricity Company
127 Lanka General Trading Company
128 Lanka Mineral Sands Co. Ltd.
129 Lanka Phosphate Ltd
130 Lanka Salu Sala Limited
131 Lanka Transformers Ltd.
132 Law Commission of Sri Lanka
133 Legal Aid Commission of Sri Lanka
134 Mahamodara General Hospital
135 Mahapola Higher Education Scholarship Trust Fund
136 Mahaweli Athority of Sri Lanka
137 Mahaweli Livestock Enterprise Co. Ltd.
138 Mantai Salt Ltd.
139 Marine Pollution Prevention Authority
140 Matale Rural Economic Advancement Project
141 Mediation Boards Commission
142 Medical Research Institute, Colombo
143 Milk Industires of Lanka (Pvt.) Ltd. (MILCO)
144 Milk Industries of Lanka Company
145 Moneragala Irrigation and Community Development Project
146 National Agricultural Diversification and Settlement Authority
147 National Apprentice & Industrial Training Authority
148 National Apprenticeship and Industrial Training Authority
149 National Aquaculture Development Authority
150 National Aquatic Resource Research & Development Agency (NARA)
151 National Art Council
152 National Authority on Teachers Education
153 National Building Research Organisation (NBRO)
154 National Chamber Of Commerce of Sri Lanka
155 National Committee on Women
156 National Council for Persons with Disabilities
157 National Crafts Council
158 National Dangerous Drugs Control Board
159 National Design Centre

160 National Disaster Management Centre
161 National Education Commission
162 National Engineering, Research and Development Centre (NERD)
163 National Fertilizer Secretariat of Sri Lanka
164 National Film Corporation
165 National Gem and Jewellery Authority
166 National Health Council
167 National Housing Development Authority (NHDA)
168 National Institute of Business Management
169 National Institute of Co-operative Development
170 National Institute of Education
171 National Institute of Fisheries and Nautical Engineering
172 National Institute of Health Science
173 National Institute of Library and Information Science
174 National Institute of Plantation Management
175 National Institute of Social Development
176 National Institute of Sports Science
177 National Institute of Technical Education
178 National Institute of Technical Education of Sri Lanka
179 National Integration Unit
180 National Intellectual Property Office of Sri Lanka
181 National Library and Documentation Board
182 National Livestock Development Board
183 National Paper Company Ltd.
184 National Performing Art Center
185 National Procurement Agency
186 National Productivity Secretariat
187 National Savings Bank
188 National Science and Technology Commission
189 National Science Foundation
190 National Secretariat for None Governmental Organization
191 National Sports Council
192 National Transport Commission
193 National Transport Medical Institute
194 National Water supply and Drainage Board (NWSDB)
195 National Youth Awards Authority
196 National Youth Services Co-operative Ltd.
197 National Youth Services Council
198 Office of the Commissioner General for Co-ordinating Relief, Rehabilitation
and Reconciliation
199 Official Languages Commission
200 Oluvil Port and Eastern Harbours
201 Open University of Sri Lanka
202 Palmyrah Development Board
203 Paranthan Chemical Ltd.
204 Paranthan Chemicals Co Ltd.
205 Parliamentary Affairs Division
206 People’s Bank
207 Peradeniya Teaching Hospital
208 Petroleum Resources Development Company
209 Pirivena Education Board
210 Plantation Housing Development Trust
211 Postgraduate Institute of Agriculture

212 Postgraduate Institute of Archaeology
213 Postgraduate Institute of Management
214 Postgraduate Institute of Medicine-University of Colombo
215 Postgraduate Institute of Pali and Buddhist Studies
216 Postgraduate Institute of Science
217 Public Enterprise Reforms Commission (PERC)
218 Public Enterprises Reform Commission of Sri Lanka
219 Public Performance Board
220 Public Service Commission
221 Public Service Management Development Authority
222 Public Utilities Commission of Sri Lanka
223 Rajarata Development Bank
224 Rajarata University of Sri lanka
225 Real Estate Exchange (Pvt) Ltd. (REEL)
226 Reconstruction and Development Agency (RADA)
227 Regional Development Banks
228 Regional Development Division
229 Regional Economic Centres
230 Regional Transport Boards
231 Registrar of the Supreme Court
232 Road Construction and Development Co. (Pvt) Ltd., (underliquidation)
233 Road Development Authority
234 Rubber Research Board of Sri Lanka
235 Ruhuna University
236 Rural Development Training and Research Institute
237 Rural Economic Resuscitation Fund (Self Employment Fund)
238 -
239 Samurdhi Authority of Sri Lanka
240 Sarasavi Saviya Programme (Tharuna Aruna)
241 School of Medical Laboratory Technology
242 Securities and Exchange Commission of Sri Lanka
243 Selacine Rupavahini Institute
244 Skills Development Fund Ltd.
245 SME Authority
246 SME Bank
247 Southern Development Authority
248 Southern Rural Economic Advancement Project
249 Srama Wasana Fund
250 Sri Jayawardenapura General Hospital
251 Sri Lanka Accountant Service Board
252 Sri Lanka Broadcasting Corporation (National Radio)
253 Sri Lanka Bureau of Foreign Employment
254 Sri Lanka Cashew Corporation
255 Sri Lanka Cement Corporation
256 Sri Lanka Convention Bureau
257 Sri Lanka Council for Agricultural Research Policy
258 Sri Lanka Customs
259 Sri Lanka Engineering Services Board
260 Sri Lanka Export Credit Insurance Corporation
261 Sri Lanka Export Development Board
262 Sri Lanka Foreign Employment Bureau
263 Sri Lanka Handicraft Board
264 Sri Lanka High Commission New Delhi

265 Sri Lanka Institute of Advanced Technological Education (SLIATE)
266 Sri Lanka Institute of Development Administration
267 Sri Lanka Institute of Printers
268 Sri Lanka Insurance Corporation Ltd.
269 Sri Lanka Investers Commission
270 Sri Lanka land Landreclamation and Development Corporation
271 Sri Lanka Legal Aid Commission
272 Sri Lanka National Book Development Council
273 Sri Lanka National Child Protection Authority
274 Sri Lanka National Museum
275 Sri Lanka Planning Service Board
276 Sri Lanka Ports Authority
277 Sri Lanka Press Council
278 Sri Lanka Rubber Manufacturing and Export Corporation
279 Sri Lanka Rupavahini Corporation
280 Sri Lanka Scientific Services Board
281 Sri Lanka Social Security Board
282 Sri Lanka Standards Institute
283 Sri Lanka Sugar Cane Research Institute
284 Sri Lanka Sustainable Energy Authority
285 Sri Lanka Tea Board
286 Sri Lanka Tea Research Institute
287 Sri Lanka Telecom
288 Sri Lanka Tourist Board
289 Sri Lanka Transport Board
290 Sri Lankan Airlines Ltd
291 State Development and Construction Corporation
292 State Engineering Corporation (SEC)
293 State Mortgage and Investment Bank
294 State Pharmaceutical Corporation
295 State Pharmaceutical Manufacturing Corporation
296 State Plantation Corporation
297 State Printing Corporation
298 State Timber Corporation
299 Superior Courts Complex Board of Management
300 Tea and Rubber Estates (Control and Fragmentation) Board
301 Tea Small Holdings Development Authority
302 Telecommunications Regulatory Commission of Sri Lanka
303 Tertiary and Vocational Education Commission
304 Textile Quota Board
305 Textile Training and Services Centre
306 Thamankaduwa Agro Fertilizer Co. Ltd
307 The Sugathadasa National Sports Complex Authority
308 The Youth Welfare Fund
309 Tower Hall Theatre Foundation
310 Transport and Highways Unit
311 Tsunami Housing Reconstruction Unit (THRU)
312 Turunu Saviya Fund
313 UNESCO National Commission
314 University Grants Commission - Sri Lanka
315 University of Colombo
316 University of Colombo School of Computing
317 University of Jaffna

318 University of Kelaniya
319 University of Moratuwa
320 University of Peradeniya
321 University of Sabaragamuwa
322 University of Sri Jayewardenepura
323 University of the Visual & Performing Arts
324 University of Wayaba
325 Urban Development and Low Income Housing Project
326 Urban Development Authority (UDA)
327 Urban Settlement Improvement Project
328 Uva Development Bank
329 Uva Rural Economic Advancement Project
330 Uva Wellassa University
331 Vanni Tiles Ltd.
332 Vegetable Development Board
333 Vocational Training Authority
334 Water and Power Supply Unit
335 Water Recourses Board
336 Wayamba Development Bank
337 Welfare Benefits Board
338 Wildlife Trust
339 Women’s Bureau of Sri Lanka
340 Youth Corps
341 Youth Employment Network

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INSTRUCTIONS – UPAHARAYA PACKAGE........................................................................................3

1.3 Institutions eligible for the package ...................................................................................................5

1.4 Instructions in Filling the Application Form ........................................................................................6

Process Flow for UPAHARAYA package ................................................................................................8

Frequently Asked Questions (FAQ’S) .....................................................................................................9

Specimen of Post paid Application form for UPAHARAYA ...................................................................13

List of Institutes eligible for UPAHARAYA .............................................................................................15

INSTRUCTIONS – UPAHARAYA PACKAGE

1.1.1.1 New subscribers

i. National Identity Card/valid Driving License/valid Passport copy.

1.1.1.2 Existing Subscribers

Once the data entry is completed;

Bills and Due date

However two credit action processes will apply,

1.3 Institutions eligible for the package

Institute No. in total Institute code Sub category codes

Pensioners - 1000 N/A

Parliament 1 1001 N/A

Public Offices 2 1002 N/A

Ministries 58 1003 1003 -1-58 (ins.code)

Departments 77 1004 1004-1-77

Divisional secretariats 24 1005 1005-1-24

Provincial Councils 9 1006 1006-1-9

Municipal & Town Councils 51 1007 1007-1-51

Pradeshiya Sabhas 83 1008 1008-1-83

Statutory Boards 341 1009 1009- 1- 341

1.4 Instructions in Filling the Application Form

• The application should be filled using a Ball Point pen.

• Number 1: The customer Honorifics has to be ticked.

2. What is a Fair Usage Policy (FUP)?

3. Who can subscribe to UPAHARAYA?

4. How can I subscribe to the package?

5. How many connections can I obtain, under this scheme?

6. What are the charges applicable under this package?

Monthly Fee Rs. 240.00

Time Bands 00.00 – 18.00 Hrs 18.00 – 00.00 Hrs

M2M 25 cents 25 cents

M2 Non Mobitel Local

M2 International Numbers Rs.2.00 Rs.2.00

M2M Rs. 1.00 Rs. 1.00

M2 Other Mobile Local

M2 International Numbers Rs.10.00 Rs.10.00

7. What are the total costs involved in subscribing to this package?

8. What are the documents I have to bring?

9. I am already a Mobitel subscriber. Can I change my existing Mobitel package to

11. What is my Credit Limit?

12. What happens when I fail to make a payment?

13. Can I access Value Added Services with this?

14. Can I make IDD calls with my UPAHARAYA?

15. Can I roam with my UPAHARAYA package?

16. From where can I subscribe to this package?

7. Municipal and Town Councils

No Municipal & Town Councils

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