Professional Documents
Culture Documents
DEEPAK GUPTA
EXECUTIVE SUMMARY
Employee Motivation is the end feeling of a person after performing a task to the
extent that a person’s job fulfills his dominant needs and is consistent with his expectations
and values, the job will be satisfying. The feeling would be positive or negative depending
upon whether need is satisfied or not.
Both open and closed ended questionnaire was framed to know the views of employee
about Employee motivation adopted by BHEL.
A experience survey of 60 employees was done ,to meet my objective in different
blocks of BHEL, Hardwar.
OBJECTIVES OF THE STUDY
● To understand and observe the practical work in such a giant organization , BHEL
CHAPTER-3 ~
A) Research Design
B) Tools for research
C) Sample size
CHAPTER-4 ~
Analysis and graphical representation of collected data
CHAPTER-5 ~
Findings & Suggestions
CHAPTER-6 ~
Bibliography
CHAPTER-7 ~
Annexure
TABLES AND FIGURES
1. Accomplishments of BHEL
FIGURES
F1. Equity theory of Employee Motivation
F2. Discrepancy Approach to Employee Motivation
F3. Determinants of Employee Motivation
GRAPHS
1. Employees satisfaction
2. Employee Motivation
3. Job liking
4.Medical facility
5.Housing facility
6. Promotion policy
7. Working Conditions
8. Motivation
9. Relationship with other people
10. Participation in decision-making
11. Career opportunity
12. Educational facility
1.1 INTRODUCTION TO BHEL
BHARAT HEAVY ELECTRICALS LIMITED
BHEL - AN OVERVIEW
BHEL is the largest engineering and manufacturing enterprise in India in the energy
related/ infrastructure sector today. BHEL was established more than 40 years ago when its
first plant was set up in Bhopal ushering in the indigenous Heavy Electrical Equipment
industry in India, a dream that has been more than realized with a well-recognized track
record of performance. The Company’s inherent financial strengths can be seen from its net
worth, Debt Equity ratio and cash surplus. The Company has a net worth of Rs.60,270
Million as on 31st March’ 2005. The Company’s cash surplus stood over Rs.32,000 Million as
on 31st March’ 2005. The Debt Equity ratio of the Company is at 0.09. It has been earning
profits continuously since 1971-72 and achieved a sales turnover of Rs.103,364 Millions with
a profit before tax of Rs.15,816 Millions in year 2004-2005. In line with the excellent
performance, an all time high dividend of 80% (including 35% interim dividend) for the
With this BHEL has mantained its track record of paying dividends uninterruptedly for the
last 29 years. Constant increase in Net Asset Value (NAV) per share (Rs.246.24 per share as
on 31/3/2005) indicates the intrinsic strength for the Company. At the end of year 2004-05,
outstanding orders in hand for execution in future; stand at over Rs.320,000 Million.
BHEL caters to core sectors of the Indian Economy viz., Power Generation &
regional offices and a large number of Project Sites spread all over India and abroad enables
the Company to promptly serve its customers and provide them with suitable products,
been upgraded to the latest ISO-9001: 2000 version quality standard certification for quality
management. All the major units/divisions of BHEL have been awarded ISO-14001
POWER SECTOR:
Generation: Power sector comprises of thermal, nuclear and hydro power plant
business. Today BHEL supplied sets account for nearly 6473 MW or 68% of the total
TRANSMISSION:
BHEL also provides a wide range of transmission products and system of upto 400KV
class. These include high voltage power and distributed transformer, capacitor, insulator etc.
for economic transmissions of bulk power over long distances High Voltage Direct Current
INDUSTRY SECTOR:
TRANSPORTATION:
Most of trains operated by Indian Railways including metro in Calcutta, are equipped
RENEWABLE ENERGY:
Technologies that can be offered by BHEL for its exploiting non-conventional and
renewable source of energy include: wind electric generator, solar power based water pumps,
INTERNATIONAL OPERATIONS:
BHEL has over the years, established its reference in over 60 countries of world,
NATIONAL~
4. APOLLO TYRES
5. BAKCO
6. SAIL
8. GRASIM INDUSTRIES
9. IOC
11. ONGC
13. JK CEMENT
14. KIRLOSKER
INTERNATIONAL~
3. SIMMCO INTERNATIONAL
4. SIEMENS, GERMANY
5. SIEMENS, SINGAPUR
DEVELOPMENT:
To remain competitive and meet customers' expectations, BHEL lays great emphasis
on the continuous up-gradation of products and related technologies, and development of new
products. The Company has up-graded its products to contemporary levels through
continuous in-house efforts as well as through acquisition of new technologies from leading
The most prized asset of BHEL is 53,800 employees. The HRD in institute and other
training institute of the company help in not only keeping their skills updated and finally
hones but also add new skills whenever required. Continuous training and relating to
positive work culture and participative style of management has lead to the development of
committed and motivated work force and productivity and quality levels.
BHEL OBJECTIVES
Solutions through Quality Products, System and Services in the fields of energy, Industry,
VALUES:
OBJECTIVES:
Growth:
Profitability:
Profits:
The year 2005-06 closed with a profit of 631 crores.The net profit for the year 2005-
Corporate office:
Major Units:
Minor Units:
5. High-Pressure Boiler Plant and Steam less Steel Tube Plant, Triuchirappalli.
1. MANUFACTURING UNIT:
BHEL has thirteen manufacturing unit at present which are as follows:
1. HPP and SSTP - Tiruchy
2. BAP - Ranipet
3. IVP - Goindwal
4. HEP - Bhopal
5. TP - Jhansi
7. HPEP - Hyderabad
9. IP - Jagdishpur
10.CFP - Rudrapur
11.SSCP - Gurgaon
12.HERP - Varanasi
13.EMRS - Mumbai.
The four major are BHEL-Bhopal, BHEL- Hyderabad, BHEL- Tiruchy, BHEL-
Hardwar. The corporate office is situated in New Delhi and provides necessary top-
management leadership, direction strategic planning and operational and management support
service. It also coordinates the activities and functions of various manufacturing and services
division and numerous other functional and product group. It also looks after long term
planning in regard to resource and marketing and also planning for marshalling of human,
Few other division like the power sector, industrial system and products regional
operational division also have their headquarters and some other department in Delhi. In
addition, the Human Resource Development Institute of BHEL is also situated in New Delhi.
2. PERFORMANCE HIGHLIGHTS
1.Order inflow of Rs. 7188 Cr up by more than 50% of the last year’s Rs. 4682 Cr. Which
2.BHEL starts the year 2007-08 with a record outstanding order book of over Rs. 10,600 Cr.
4.BHEL enters into a leasing arrangement for locus for the first time by signing an agreement
with Indian Railways for building and leasing 53 nos. AC/DC Locus of 5000/4600 hp.
5.BHEL built first 250 MW set at Dahanu operating continuously for a record period of more
than 135 days at plant load factor (PLF) of 100% and above.
7.Successfully synchronized and handed over the 30 MV Fr 6 Gas Turbine at Wide Al Jizzi,
Oman.
8.A combined two cylinder HP-IP turbine for 150 MV utility sets which will substantially
lower and manufacturing cycle time besides being more efficient component then the existing
9.Dr. N.C. Trehan, an environment scientist with BHEL was awarded the Dr. Meghanand
broad contours of the organization in the year 2007-08. This resulted in laying down a new
vision for the company which envisages BHEL becoming a world class innovative, competitive
and profitable engineering enterprise providing total business solutions. This is supported by a
mission and a set of value that would drive the organization behaviour. An organization wide
communication exercise was also carried out to widely disseminated the outcome of the vision
2007 exercise. While the exercise reiterated the need for continued focus on BHEL core
business of power sector, it also identified the company to become a leading Indian Engineering
Enterprise with presence in the area of energy, transportation, industry, infrastructure and other
allied areas.
As a part of this exercise certain new business areas were also identified viz. Power
Generation, Energy Management, Coal Washiers, Material handling including ports, Piping
including ash and handling, transportation diesel engines, New defense products etc. For
detailed examination Specific task force were forms to carry out a business attractiveness
assessment.
These task force have submitted their report/recommendations and in certain areas
Two manufacturing plant of BHEL are situated at Ranipur near Hardwar. On the
northern side is the Heavy Electrical Equipment Plant (HEEP), set up originally with Soviet
Collaboration. The plant went into production in 1967 and is engaged in the manufacture of
power generation and utilization equipment. Located in the south of HEEP is the Central
Foundry Forge Plant (CFFP), set up with French Collaboration for the production of alloy steel
A pollution control Research Institute has also set up with in the BHEL campus at
Ranipur to provide services to Government and private agencies to control industrial pollution
1. Established in 1960s under the Indo Soviet Agreement of 1959 and 1960 in the area of
DPR scope.
6. Annual manufacturing capacity for thermal manufacturing capacity for thermal sets was
Heavy Electrical Equipment Plant commenced manufacture of thermal sets originally with
Soviet know how in 1967. After initial manufacture of 100MW sets, HEEP went into
production of 200/210 MW sets. Keeping in view the increasing power demand and changing
technology, BHEL entered into an agreement in 1967 with Kraft Work Union of Germany for
production of thermal sets of 200/210 MW to 1000 MW. HEEP has manufactured, till
September 1993, 106 thermal sets of 200/201 MW, six sets of 235 MW for nuclear power
stations and 13 sets of 500 MW capacity each. The design work has also been started at HEEP
for development and manufacture of 800 MW sets in near future. More than 40 percent of the
country’s electrical energy is generated from the power equipment supplied by BHEL,
Hardwar.
Product Range
Thermal Sets Steam turbines and turbo generator of unit size
upto 1000MW.
HEEP (Hardwar) has exported its products to Iran, Russia and Germany. The products
exported include condensers for 800 MW thermal sets, turbine rotors, artists wheel blades,
Executives 1453
Supervisors 1530
-----------
TOTAL 9233
-----------
HEEP over the years, has acquired the competence to manufacture higher size thermal
sets by optimizing the utilization of existing capacities, modernization of machine tools and
installation of CNC machines facilities at BHEL, Hardwar which today match with any
international standards
To Central Foundry Forge Plant was set up at Hardwar with French Collaboration.
The construction started in 1974 and production was commenced in 1976. This plant has an in-
built high degree of sophistication normally associated with much larger plants and has
successfully developed various intricate casting and forgings, which were hitherto imported.
CFFP has successfully manufactured various type of steel etc. as per Indian and International
Standards.
CFFP has been supplying sophisticated castings used in power sector e.g. steam turbine
castings, turbo generator press ring, hydro turbine Kaplan blades and Francis Runners,
compressor castings etc.The castings have also been manufactured for defence, nuclear,
Indian Boiler Board has recognized CFFP as a well-known steel maker and Foundry &
Forge master. The American Bureau of Shipping has approved CFFP for the manufacture of
casting and forgings for Ship Building Industry. CFFP has the credential of exporting motor
frame and steam turbine castings and forgings to USSR and Germany.
Executives 203
Supervisors 164
-----------
TOTAL 1623
-----------
The ISO 9000 certificates provide Bureau veritas Quality International have been
The Hardwar division comprising both the plants, employees nearly 11,000 persons, of
which about 9000 are skilled and semi-skilled workers. Hardwar Division has not only
provided direct employment to thousands of person but has also been instrumental in the
established of nearly 30 ancillaries, which also provide employment to over 1500 persons.
The BHEL Hardwar, lays emphasis on innovative and modern concepts of management of
human resources.
PCRI:
A Pollution Control and Research Institute (PCRI) has also been setup at Hardwar with
UNDP assistance to develop new technologies for prevention of air, water, noise, and solid
wastes pollution. The Institute has already conducted a number of studies on the effect of
emission of industrial pollutants in and around the industries and thermal power stations. The
organizations.
DEPARTMENTS
HEEP unit of BHEL is headed by Executive Director Mr. H.W. Bhatnagar. Under the
Executive Director there are twelve General Managers who are heads of different
department but major department is HEEP, Hardwar are twenty one and few are headed by
additional GM’s and Sr. Deputy Gr. Mr. These are as follows:
1. Engineering.
5. Finance.
7. Turbine Manufacturing.
8. Fabrication and Welding Technology.
9. Quality Management.
ACCOMPLISHMENTS
1. 1993 Accrediation of ISO:9001 Quality System.
2. 1997 BHEL, One of the 9 PSUs, declared “Navratna” by Govt.
of India.
3. 1997 National Productivity Award for HEEP by the President
of India.
4. 1998 Certificate of merit by National Productivity council for
outstanding performance second consecutive year.
5. 1998 Accrediation of U Stamp.
6. 1999 Accrediation of R Stamp from National Board of Boiler
and Pressure Vessel Inspector, USA.
7. 1999 AD-Merkblatt HPO re-certification by RWTUV for gas
turbine combustion chambers.
8. 1999 INSAAN Award for excellence in suggestion for 9th
consecutive year.
9. 2000 Accrediation of ISO:14001 environmental management
systems.
10. 2001 INSAAN Award for excellence in suggestion for 11th
consecutive year.
11. 2001 “Indo-German Greentech Environment Excellence
Award” for the year 2000-2001 in Power Equipment
Sector.
12. 2002 Accrediation of ISO:9000-2K.
QUALITY POLICY:
In its quest to be world class BHEL, pursue continual improvement in the quality of its
products, services and performance leading to customers, satisfaction and business growth
through dedication, commitment and team work of all employees.
QUALITY OBJECTIVES:
To continually improve.
Design all product and system safe to use & dispose off, recyclable/reusable, wherever
techno-economically feasible.
PURCHASE POLICY:
The new purchase policy lays more emphasis on developing a base of reliable vendors
for manually supportive long-term relationship provides for greater decentralization &
flexibility consistent with their need for effective customer response.
HRM (Human Resource Management) POLICY:
Various strategies are being adopted to achieve the main objective of Human Resource
Management fostering a work culture of openness and commitment to quality & excellence
with unproved communication at all level is the main strategy. Proper communication will
definitely, de-bureaucratize the organization working & force on achieving speed in being
responsive to meet needs of internal & external customers.
HUMAN RESOURCES
BHEL, Hardwar has following cells in the personal department:
Policy cell works on the policies formed in the personnel manual taking into
consideration the situatory requirements. In personnel manual BHEL policies and various
personnel functions are defined. It also plays a liaison role between corporate function and
unions. BHEL corporate office is in Delhi. It keeps interpretation of policies to various
implementing authorities.
Welfare Department:
It follows statutory obligations under factory act 1948. There is also representative of
welfare department in shop council. It is coordination between welfare of employee, various
acts regarding it & management.
Operation Cell:
In this, personal record & file are maintained of the non-executive of administrative
building & all hospital employees.
Administration Cell:
This cell maintains the file of all non-executive of administrative building & all hospital
employees.
Once the establishment sections starts maintaining an employee’s file, it states that the
particular employee has completed his probation periods at are factory & are now regularized.
Then he is given various facilities like LTC, festival advance, house building advance etc a
separate record is maintained for each & every loan & advance taken by him.
An employee in BHEL is given an annual increment, at the end of each financial year.
Then after three or four year of joining, his name is including in promotion seeker’s list.
Rajbhasha Cell:
A part from all other mentioned section, the personal department. At HEEP, Hardwar
has a separate section for promotion of our national language Hindi.
This section has taken several steps for increasing the use of Hindi, in the unit. Some of these
steps are:
Every day a new Hindi word, along with its English version is written on boards are
placed at different places in the unit.
All the nameplates at the doors are having name first written in Hindi, then in English.
Rajbhasha Cell repeatedly asks the units authorities to write all the official letter in Hindi.
Liaison Cell:
Liaison cell helps in maintaining good communication in between the plant and tries to
make them better and seek methods to improve it & also gives directly too.
It also sees that benefits to uplift the SC/ST in the organization, so that nobody
encroaches there right. This department has legal authority as they have presidential directive,
which every public sector must follow:
Roaster: For promotion & recruitment for A&B categories there is 120 point roaster for
handicapped / X servicemen in promotion roaster for C&D is 40 point.
Canteen Section:
As per the provision of Factory Act 1948. Canteens have been provided inside & outside
the plant providing food on subsidized rates. Canteens are being run on tender basis and
procurement is also provided.
Terminal Benefit Cell:
This cell has commenced from 1997. It provides single window services in clearance of
due left in case reigned, or death deceived.
General Administration:
It keeps records of various functions of Personal Department to keep a check and track
of things happening related in absenteeism. Over all it takes care of general administration
personal department as a whole.
Law Department:
This department deals with matters related to dispute. In some cases, it hires advocates
to solve the cases in high courts & supreme courts.
Health Services:
BHEL is providing comprehensive Health Care Services to its employees. It provides
preventive and promotion health service to all employees of both (HEEP & CFFP). It has
contributed in saving precious lives of due employees through early diagnosis & systematic
treatment.
Scope~
I. Promotion & maintenance of physical, mental, & social well being of all the employees
and other families.
Objectives~
To protect & promote the health of all working employees & their family members
& assist management in implementing health program.
To explain & discuss matter related to interaction between work & health hazard
effecting employees due to treatment of illness & injuries for any work related
problems.
Functions~
Health service could be categories under 2 main sub-heads;
A. General Medical Services.
B. Occupational Health Services.
SWOT Analysis means to analyse the strength, weakness, opportunities and threats of
any company. In this I analyse the SWOT of BHEL.
STRENGTH:
(i) ‘Navratan’ PSE Status helps in getting more orders.
(ii) Large human resource availability.
(iii) Flexibility product mix.
(iv) One of the profit making PSE.
WEAKNESS:
(i) Overheads are increasing continuously.
(ii) Government contract based products.
(iii) Strong unionism.
(iv) Surplus work force.
OPPORTUNITIES:
(i) Global competitiveness will help in export.
(ii) Navratan status in helping in more autonomous decision making.
(iii) Product line diversification.
(iv) Building a strong employee-employer relationship.
THREATS:
(i) Privatization of the core areas of BHEL.
(ii) Increased competition by Siemens, ABB etc.
(iii) Lesser demand domestically.
INTRODUCTION
The term “Employee Motivation” was brought to limelight by Hoppock. According to
him, Employee Motivation is the combination of psychological, physiological and
environmental factors that makes a person to admit, “I am happy at my job”. It has also been
defined as the ‘end state of feeling’. It is an important dimension of morale and not morale
itself.
Employee Motivation is the end feeling of a person after performing a task to the extent
that a person’s job fulfills his dominant needs and is consistent with his expectations and values,
the job will be satisfying. The feeling would be positive or negative depending upon whether
need is satisfied or not.
Employee motivation is different from motivation and morale. Motivation refers to the
willingness to work. Satisfaction on the other hand, implies a positive emotional state. Morale
implies a general attitude toward work and work environment. It is a group phenomenon where
as employee motivation is an individual feeling. Employee Motivation may be considered a
dimension of morale and morale could also be a source of satisfaction. Thus Employee
Motivation is an employee’s general attitude towards his job.
HOW TO MEASURE EMPLOYEE MOTIVATION
Like intelligence, measure of employee motivation is difficult. Most studies have measured
employee motivation through a questionnaire. Hoppock developed four terms, each one with
seven alternative responses, developed one of the earliest scale of measuring employee
motivation.
1. Job: Nature of work, hours, fellow workers, overtime regulations, physical environment,
machines and tools, interest in work, opportunities for promotion and advancement etc.
2. Management: Rewards and punishment, praise and blame, leave policy, test as a whole
reveled significant discriminatory potential. Favoritism, participation, supervisory
treatment, etc.
3. Social Relations: Neighbors, friends and associates, caste barriers, participation in social
activities, attitude toward people in community, etc.
4. Personal Adjustment: Health, home and living conditions, finances, relation with family
members, emotionalism, etc.
Statically treatments of the individual item in the four areas are given above.
EMPLOYEE MOTIVATION AND WORK BEHAVIOURS
It is generally assumed that satisfied employees are more productive. But research
reveals no relationship between employee motivation and productivity. Studies revealed that
workers with positive attitude job attitudes were more productive than those with negative
attitudes. In other studies job attitudes and productivity are not related and in some studies there
was negative correlation between job attitudes and productivity. After reviewing several studies
Bray Field and Crockett concluded that employee motivation did not necessarily go together.
Employees in highly productive group were not more likely than employee in the low
productivity groups to be satisfied with their jobs. A worker may be satisfied with the work
environment but may produce more to prove his abilities to management. On the other hand, a
highly satisfied worker may not produce more and get away with it because he may be friendly
with the supervisor.
The various factors influencing employee motivation may be classified into two
categories:
I. Environmental factors , and
II. Personal factors.
Environmental Factors:
These factors relate to the work environment, main among which are as follows:
2. Occupational Level: The higher the level of the job in organization hierarchy
the greater the satisfaction of the individual. These is because positions at higher
levels are generally better paid, more challenging and provide greater freedom of
operation. Such jobs carry greater prestige, self-control and need satisfaction
3. Pay and Promotion: All other things being equal, higher pay and better
opportunities for promotion lead to higher employee motivation.
4. Work group: Man is a social animal and likes to be associated with other’s
interaction in the work group help to satisfy social psychological needs and,
therefore, isolated worker tend to be dissatisfied. Employee motivation is
generally high when an individual is accepted by his peer and he has a high need
for affiliation.
Personal Factors:
Personal life exercises a significant influence on employee motivation. The main
elements of personal life are given below:
1. Age: Some research studies reveal a positive correlation between age and employee
motivation. Workers in advanced age group tend to be more satisfied probably
because they have adjusted with their job conditions. However, there is a sharp
decline after a point perhaps because an individual aspires for better and more
prestigious jobs in the later years of his life.
2. Sex: One study revealed that women are less satisfied than men due to fewer job
opportunities for females. But female workers may be more satisfied due to their
lower occupational aspirations. But this statement may not be applicable now at
presents level.
3. Educational level: Generally more educated employees tend to be less satisfied
with their jobs probably due to their higher job aspirations. However, research does
not yield conclusive relationship between these two variables.
4. Marital status: The general impression is that married employees are more
dissatisfied due to their greater responsibilities. But such employees may be more
satisfied because they value their jobs more than unmarried workers.
Vroom views satisfaction in terms of the positively valued outcomes that a job provides
to a person. Thus, employee motivation is positively related to the degree to which one’s needs
are fulfilled. What may satisfy one individual may not satisfy the other due to
EQUITY THEORY~
Under this theory, it is believed that a person’s employee motivation depends upon
his perceived equity as determined by his input-output balance of others. Every individual
compares his rewards with those of a ‘reference group’. If he feels his rewards are equitable in
comparison with others doing similar work, he feels satisfied, employee motivation is thus a
function of the degree to which job characteristics meet the desires of the reference group. For
example, one study of the effects of community features on employee motivation revealed that
workers living in a well to do neighborhood felt less satisfied then those living in poor
neighborhoods.
Equity theory takes into account not only the needs of an individual but also the opinion
of the reference group to which the individual looks for guidance.
Perceived
A=B
Perceived outcomes
Satisfaction
Personal actually
A<B
inputs received
Dissatisfaction
A
A>B
Guilt
Discomfort
DISCREPANCY THEORY~
According to this theory, employee motivation depends upon what a person
actually receives from his job and what he expects to receive. When the rewards actually
received are less than the expected rewards it causes dissatisfaction. In the words of Locke,
“employee motivation and dissatisfaction are function of perceived relationship between what
one wants from his job and what one perceives it is actually offering. In other words,
satisfaction is the difference between what one actually received and what he feels he should
receive. This theory fails to reveal whether over-satisfaction is or is not a dimension of
dissatisfaction and if so, how dies it differ from dissatisfaction arising out of the situation when
received outcomes one less than the outcomes one feels he should receive.
Perceived outcomes
received A=B
B Perceived Satisfaction
A>B
Perceived Dissatisfaction
A<B
Outcomes one feel he Perceived Over satisfaction
should received
A
EQUITY-DISCREPANCY THEORY~
This is a combination of equity and discrepancy theories. Lawler has adopted the
difference approach of discrepancy theory rather than the ratio approach of equity theory. From
equity theory the concept of comparison has been selected to serve as an intervening variable.
Under this theory satisfaction is defined as the difference between the outcomes that one
perceives he actually received and outcomes that one feels he should receives in comparison
with others, when the individual feels that what he actually received is equal to what he
perceives he should received there is satisfaction. Thus an individual’s reception of his reward
is influenced by more than just the objective amount of that factor. Because of this
psychological influence the same amount of reward often can be seen quite differently by two
people, to one it can be a larger amount, while to another person it can be a small amount.
This model reveals that a person’s perception of what he should receive is influenced
by the inputs and outputs of others. If his inputs are similar to those of referent groups but
outcomes is less he is likely to be dissatisfied. Lawler suggested that those individuals are likely
to be more satisfied who perceive:
Actual
Outcomes
received
C)SAMPLE SIZE
Employees Response
40
40 35
30
25 28
20 22
15 17
10
5
3
0
Graph 1
Response: The above graph shows out of 60 people 28 people are fully satisfied, 22 people
are satisfied and again 17 people are partially satisfied while 3 persons was dissatisfied with
the job.
Graph 2
Response: The above graph shows that out of the 60 employees 32 measures employee
motivation as salary,15 as working condition, for 7 it means knowledge, 4 were not able 2
define and 2 were not willing to reply for the above question asked.
But actually employee motivation means that the amount of pleasure or contentment
associated with a job. If you like your job intensely you will experience high employee
motivation. If you dislike your job intensely, you will experience job dissatisfaction.
Employees Response
45
40
45
35
30
25
20
15
10
5 8 7
Response: The above graph shows that out of the 60 employees, 45 employees are fully
satisfied, 8 are satisfied, 7 are partially satisfied and none of the employee is dissatisfied with
their job.
So, it is clear from the graph that most of the employee’s are satisfied with their job.
Due to fulfillment of there needs and is consistent with his expectations and values, the job will
be satisfying.
The feeling would be positive or negative depending upon the need is satisfied or not.
Thus, employee motivation is an employee’s general attitude towards the job
Q4. Are you satisfied with the medical facility in BHEL?
Employees Response
40 39
40 35
30
25
20
15
10
5 11
7
3
0
Graph 4
Employees Response: The above graph shows that out of the 60 employees, 39 people are
fully satisfied, 11 people are satisfied and 7 people are partially satisfied while 3 people are
dissatisfied with the medical facility given by BHEL.
40 49
40 35
30
25
20
15
10 10
5
1 0
0
Graph 5
Employees Response: The above graph shows that out of the 60 employees, 49 employees are
fully satisfied, 10 are satisfied and 1employee is partially satisfied while no employee is
dissatisfied with the housing facility given by BHEL to their employees.
40 39
40 35
30
25
20
15
10 14
5
7
Q7. Are you satisfied with the working conditions particularly at your workplace?
Employees Response
40
40 35
30
25
25
20 22
15
10
5
7 6
Graph 7
Employees Response: The above graph shows that out of the 60 employees, 25 are fully
satisfied, 22 are satisfied ,7 are partially satisfied while 6 employees are dissatisfied with the
job working conditions.
According to me, BHEL working conditions are very good. With reference to factory
act (1948).
In my view the working conditions in any organization are follows, and BHEL is fully
met with:
Proper lightening.
Noise.
Ventilation and temperature.
Mental environment.
Social environment.
Q8. To what extent you are motivated by your job?
The graph have been shown in 5-point scale.
Employees Response
40 37
40 35
30
25
20
15 15
10
5 7
0 1
0
Graph 8
52
5540
35
30
25
20
15
10
5 6
2
0
0
Fully Satisfied Partially Dissatisfied
Satisfied Satisfied
Graph 9
Employees Response: The above graph shows that out of the 60 employees, 52 are fully
satisfied,7 are satisfied and 1employee is partially satisfied while no employee were
dissatisfied with the relation with other people.
So, we can say that most of the employees have good relations among themselves. For
better productivity of organisation they should maintain good relations.
Q10. The amount of participation, which you feel with other management people in
decision-making?
Employees Response
40
40 35
30
25
25
20
15 18
10
5 12
5
Graph 10
Employees Response: The above graph shows that out of the 60 employees, 18 are fully
satisfied, 25 people are satisfied and 12people are partially satisfied while 5 employees are
dissatisfied.
.
BHEL is the pioneer in participative management in India. Most of the people not
understood the question and replied in different manner, which I believe people have not
understood in the right perspective. However, they replied decision-making as the participative
management.
Q11. What are the career opportunities given to you by your job?
Employees Response
40
40
35
31
30
25
20
15
10 12
10
5 7
Graph 11
Executives Response: The above graph shows that out of the 60 employees, 10 view career
opportunity in BHEL as a promotion, 7 view as a transfer ,12 as higher pay while 31 employees
view it as increment .
According to me they are not much aware of the career opportunities.
Q12. Are you satisfied with the educational facilities provided by BHEL for employee’s
children?
Employees Response
40 40
35 29
30
25 16
20 10
15 5
10
0 5
Employees Response: The above graph shows that out of the 60 employees, 5 employees are
fully satisfied, 10 are satisfied ,29 are partially satisfied while 16 are dissatisfied with the
educational facilities provided to the wards of the employees.
According to me people availing these educational facilities. There are approximately one
college and 12 schools at BHEL. The organization is trying to give as much better education
to the children, the reason for the dissatisfaction for some of the employees may be the quality
of the education.
Q13. What other measures you would like to give for employee motivation?
Since the employees which were taken under the prior consideration includes the
executives(15%),supervisors(35%) and the worker class(50%). So the responses for the above
question asked shows variety in thinking.
BHEL management should give some opportunity for change in jobs as per skill and
attitude.(suggested by many of the worker class employees)
Fear and pressure on workers.(very few agreed in context with fear but maximum
favoured the pressure of work)
This question was more accurately answered by the worker class and supervisors up to some
extent, so the main focus was paid towards the worker class and they have expressed the
following facts:
Pension schemes for old age are made for BHEL employees.( by workers)
Availability of manpower and material and above all cares for employees.(by
supervisors)
Better relationship should be developed between the workers of the plant. (by
supervisors)
Management people should have cooperative nature.(by workers)
Q15. What other perks you expect for motivation, other than the salary?
This question again reveals ,that what according to them can motivate them, keeping the
perks aside. Some of the finest views are shared by the workers and this was the question
which took the maximum time for its completion and here the views :-------
Other than salary perks like provident fund, bonus, & other allowances help motivation
to some extent.
FINDINGS
According to me some findings on the issues are as below:
Out of the 60 employees, all most all the executives are quite satisfied with the job
they withhold, but in contrast , the other two categories shows the variation. The
supervisors make the 35% contribution to the data ie, about 21 in number & out of
these 16 were quite satisfied which makes 76% approx. and the worker class which
constitutes about 50% of the total sample ie, 30 in number & out of these 18-19 were
quite satisfied which makes 60-63% approx.
Almost all the employees of BHEL are very much satisfied with the medical facility
that they get from BHEL Hardwar. The reason for some dissatisfaction that has been
shown by some of the employees that includes the worker class(they are 3 in number).
The housing facility which the employees of BHEL Hardwar are getting are
according to them are the best which the organization can provide, well ventilated
and good houses are there with the better sanitation facilities and as the result of this
the percentage of the fully satisfied employees are to the larger side ie, 98% approx.
The interesting and quite mixed responses had come into light when the question
regarding the promotion policy was asked form the employees. About 23% of the
employees(ie, about 14 in number) were agreed to the promotion policy adopted by
BHEL, about 65% of the employees(ie 39 in number ) were disagreed(it includes
worker class to the maximum extent) and about 12% of the employees(ie, 7 in
number) were strongly disagreed to the fact that the promotion policy adopted by
BHEL is not appropriate upto the great extent(it includes some supervisors and
some worker class employees)
According to me, BHEL working conditions are good and is fully met with: Proper
lightening, Noise, Ventilation and temperature, Mental environment, Social
environment.
When asked from the employees that how they rate their job on the 5-point scale the
responses were towards the positive side, very few had rated their job under 3 point
except one, who belonged to the quality control department of BHEL, when asked
why he is rating his job to such a low point on scale the answer was quite shocking,
he said that the major reason for his low rating is that he has not work to do in the
department.
BHEL provides good educational facilities to the employees children and there are
approximately 1 college and 12 schools at BHEL.
SUGGESTIONS
BHEL should make arrangement for the workers to skill them in all fields & in all kinds
of job regular training & education programs should be arranged for the supervisor and
executive so as to uplift them as multi-skilled & to end monotony. In this way, the
workers would also enjoy their work.
The management is requested to educate the employees about the policies of the
organization. Even there are some policies, which are to be amended as per suggestions
of employees.
It is suggested that the procedure should be made more transparent to the employees.
Not only in papers but in practical employees should be strictly allowed to participate in
policymaking. It is suggested that there should be proper communication establishment
within the company right from top to lower level so that the employees can convey there
problems & give suggestion to the top management & they should also be accepted
accordingly this will indeed also motivate the employees.
It is suggested to the BHEL organization to make perfect in same areas, such as policies
& procedures, working conditions & environment, incentive to the workers, training and
a better, effective union to workers.
BIBLIOGRAPHY
1. http://www.managementhelp.org/email/form-to-add-content.htm
2. http://en.wikipedia.org/wiki/steam.
3. http://rd1.hitbox.com/rd? acct=WQ5907226K7DEMENo&p=S.
4. http://en.wikipedia.org/wiki/Employee motivation .
5. http://www.aafp.org/fpm/accessories.
6. http://www.quintcareers.com/
7. http://www.bhelmpc.co.in/tqm/Pc%20Position%20 Report%202004.doc.
Questionnaires Copy
Topic name: Employee motivation of BHEL employees
Focus group: Executives and Supervisors and worker.
Q1. Do you feel that employees in BHEL are satisfied in job assigned to them?
a. Fully Satisfied ( ) b. Satisfied ( )
c. Partially Satisfied ( ) d. Dissatisfied ( )
Q6. Do you agree with the promotion facility in BHEL? If so, at what extent?
Ans:……………………………………………………………………………………………
……………………………………………………………
Q7. Are you satisfied with the working condition particularly at your work place, also
with the prevalent working condition?
a. Fully Satisfied ( ) b. Satisfied ( )
c. Partially Satisfied ( ) d. Dissatisfied ( )
Q8. To what extent you are motivated by your job? Give in 5-point scale?
1 2 3 4 5
Q10. The amount of participation that you fell with other management people in decision-
making is adequate?
a. Fully Satisfied ( ) b. Satisfied ( )
c. Partially Satisfied ( ) d. Dissatisfied ( )
Q12. Are you satisfied with the education facilities provided by BHEL for employee’s
children?
a. Fully Satisfied ( ) b. Satisfied ( )
c. Partially Satisfied ( ) d. Dissatisfied ( )
Q13. What other measure you would like to give for employee motivation?
Ans………………………………………………………………………………………………
……………………………………………………………...
Q15. What other perks you expect for motivation, other than the salary?
Ans………………………………………………………………………………………………
……………………………………………………………...
Name of employee…………………………
Designation………………………………...