Developing Leaders and Professionals for Business and Society

Training Program
EFFECTIVE
COMMUNICATION SKILLS
 PACE INSTITUTE OF MANAGEMENT

Training Program
EFFECTIVE
COMMUNICATION SKILLS
Having good communication skills is important in many aspects of life, and the
business environment is certainly no exception. These skills are parts of every
employee and manager/leader’s standard tool set. No matter how talented
employees may be, not being able to translate thoughts into useful and practical
expression can place the company at a competitive disadvantage.  Furthermore,
positive image of an organization or company is created and shown by the
professional communication each individual, from support staff to management
levels, in verbal, non-verbal languages, behaviors, and actions. Therefore, the ability
to communicate effectively is even more important in the globalized business world.
The Effective Communication Skills program offered by PACE help you learn more
about fundamentals of communicating to succeed in a business environment.  At the
end of the program, participants will gain an in-depth understanding of what good
communication skills are and what they can do to improve their abilities.

WHO SHOULD ATTEND
• Managers and leaders in
organizations who wish to
accelerate their leadership
competency to higher levels by
enhancing their interpersonal/
communication skills.
• Middle Managers—Functional
directors and managers, chiefs/
heads and deputy heads of
departments.
• Those who wish to strengthen their
• skills so that they can work
confidently and effectively with
others.
COURSE PURPOSES
After successfully completing this
program, participants will be able to:
• Communicate effectively in working
and business
• Strengthen their working capability  correspondence
through enhanced communication
skills;
• Strengthen the ability to communicate
effectively in the workplace
• Enhance communication skills and
increase working performance
PROGRAM OBJECTIVES
TRAINING METHODOLOGY
• Discussions - We provide learners with the context of
change through interactions, both amongst the learners
and between the trainer and the learners. Rather than
the traditional lecture method, the interaction and
communication between the groups have proven to be a
much more effective and powerful method of learning.
• Demonstrations - Students conduct case studies, and learn
from hands - on activities and through multi - media.
• Consultative training - Students are provided with the
necessary knowledge and tools to successfully apply the
skills to their own business contexts.
PROGRAM CONTENT
Part I. Role of effective communication at work and in
business
• Importance of communication
• Process of handling information in communication
• Barriers in communication and techniques to break these
barriers
• Factors affecting communication
• Modern communication culture, Eastern and Western
communication cultures
Part II. The art of listening and behaving in communication
• The art of listening
• Active listening skills
• Effective listening methods
• Negative habits in listening and solutions to these problems
• Methods to understand the implied/tacit truths and
underlying meanings
• The art and methods of asking questions
• The art and methods of answering questions effectively
Part III. Culture in modern communication
• Communication culture by written documents and
• Communication culture via email, fax
• Communication culture on the phone
• Communication culture by face-to-face contacts
Part IV. Attitudes, skills and appearance in professional
communication
• Presentation and behavioral skills
• Body languages;
• Professional appearance and dressing
World-Class Solutions for Global Competitiveness
Head office: PACE Building
341 Nguyen Trai Street, District 1, HCMC
Phone: +84 (28) 3837.0208
Hanoi office:International Center
Email: contact@PACE.edu.vn
17 Ngo Quyen Street, Hoan Kiem, Hanoi
Website: www.PACE.edu.vn
Phone: +84 (24) 3646.2828