UTF 8'en'e Config Installation Guidelines

e-config Upgrade Installation Guidelines
Version 3.2
Author: e-config Team

Owner: e-config Team
Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Owner: e-config Team Status: FINAL
Subject: e-config Installation Guidelines Page 1 of 49
Document History
Revision History
Date of this revision: 16-Nov-2016
Revision Revision Summary of Changes Changes

Number Date marked
1.0 18-Jan-2013 Windows 7 Upgrade installation guideline (N)
2.0 01-Apr-2014 Add Windows 8.1 Pro install information (N)
3.0 25-Oct-2015 Combined Windows 7 and 8.1 installation information and added (N)
e-padm 2.0 functionality
Added information how to update from within e-config
Updated supported software
Removed XP Mode sections
3.1 18-Jul-16 Update Links to go to IBM Configurator Community instead of e- (N)
config web pages
3.2 16-Nov-16 Remove invalid link (N)

Contents
1. INTRODUCTION ......................................................................................................................... 5
1.1 Key things to remember ....................................................................................................................5
2. HARDWARE / SOFTWARE REQUIREMENTS ................................................................... 6
2.1 Minimum Hardware Requirements ...................................................................................................6
2.2 Software Requirements .....................................................................................................................6
3. LIMITATIONS / KNOWN ISSUES ....................................................................................... 7
3.1 Known Issues .....................................................................................................................................7
3.1.1 run_epadm.exe does not launch preferred web browser ..........................................................7
3.1.2 Uninstalling Microsoft Office 2007, 2010 or 2013 (32-bit) when e-config installed makes e-
config unusable .........................................................................................................................7
3.2 Limitations ..........................................................................................................................................7
3.2.1 Unable to install to Windows Reserved Directories...................................................................7
3.2.2 Unable to run e-config with User authority after installing to Program Files / Program Files
(x86) ...........................................................................................................................................8
3.2.3 e-config unusable with 64-bit version of Microsoft Office ..........................................................8
3.2.4 e-padm installation application not compatible with 64-bit Internet Explorer ............................8
3.2.5 e-padm installation application will not load with 64-bit JRE .....................................................9
3.2.6 e-config cannot be installed on Linux ........................................................................................9
3.2.7 e-config displays an error message ‘MFC Application has crashed’ when closing ...................9
3.2.8 Unable to load e-padm in Microsoft Internet Explorer Metro browser .......................................9
3.2.9 e-config does not support touch screen interface .....................................................................9
4. FIRST-TIME INSTALLATION ............................................................................................ 11
4.1 e-config Installation ........................................................................................................................ 11
4.1.1 Use run_epadm to launch Portal ............................................................................................ 11
4.1.2 Access e-padm to install ......................................................................................................... 13
4.1.3 Java Web Start ....................................................................................................................... 15
4.1.3.1 Internet Explorer ................................................................................................................ 16
4.1.3.2 Firefox ................................................................................................................................ 16
4.1.3.3 Chrome .............................................................................................................................. 17
5. UPDATE INSTALLATION USING E-PADM ...................................................................... 21
5.1 e-config Update ............................................................................................................................... 21
5.1.1 Use run_epadm to launch Portal ............................................................................................ 21
5.1.2 Access e-padm to install ......................................................................................................... 22
5.1.3 Java Web Start ....................................................................................................................... 24
5.1.3.1 Internet Explorer ................................................................................................................ 25
5.1.3.2 Firefox ................................................................................................................................ 25
5.1.3.3 Chrome .............................................................................................................................. 26
6. UPDATING INSTALL FROM E-CONFIG WITHOUT USING A PORTAL FOR E-PADM ... 29
6.1 Enable price file updates (optional) .............................................................................................. 29
6.2 Update and install from e-config folder on Desktop or Start Menu Program Group ............... 30
6.2.1 Check for updates .................................................................................................................. 30
6.2.2 Download Updates ................................................................................................................. 32
6.2.3 Install Updates ........................................................................................................................ 33
6.2.3.1 Install now.......................................................................................................................... 33
6.2.3.2 Defer Install ....................................................................................................................... 34
6.2.3.3 Install Pending Updates .................................................................................................... 34

6.3 Check for updates within e-config ................................................................................................ 36
6.3.1 Install Updates ........................................................................................................................ 37
6.3.1.1 Install now.......................................................................................................................... 37
6.3.1.2 Defer Install ....................................................................................................................... 39
6.3.1.3 Install Pending Updates .................................................................................................... 39
7. UNINSTALLING ................................................................................................................ 42
8. TROUBLESHOOTING....................................................................................................... 47
8.1 Disk space warning message received during installation ........................................................ 47
8.2 “Package was removed – Administration updated” error in e-padm ........................................ 47
8.3 Prompted for administrator ID during installation ...................................................................... 48
9. GETTING SUPPORT ......................................................................................................... 49

1. Introduction
The IBM Configurator for e-business (e-config) is a PC-based hardware and software configurator for IBM
Power Systems, IBM z Systems, IBM System Storage, Software and Services.
The suite of tools enables a user to configure multiple product lines, view all of the selections from a main
view, verify product availability, view the system diagram, price the system and submit the order to
manufacturing for processing.
The e-config installation application (e-padm) has been updated to no longer use an embedded web page
java applet and utilizes a Java Web Start (JWS) application to install e-config. Additional enhancements
have been made to simplify installations and provide additional backup locations to download from in the
event of an outage, minimizing the end user impact.
1.1 Key things to remember

1. As part of the new e-config release, Administrator authority is required to install e-config but is not
required to run e-config. However, administrator authority will be required if utilizing the
update functionality within e-config.
2. Download the latest run_epadm utility to use with the new version of e-padm. With this release of
e-config, users need to download a new version of the run_epadm utility. The utility can be found
at http://www-03.ibm.com/services/epadm/run_epadm.exe
3. A Java runtime environment (JRE) is still required to install e-config.
4. Windows 10 is under evaluation and is not an officially supported platform.

2. Hardware / Software Requirements
2.1 Minimum Hardware Requirements

Windows 8.1 Pro minimum requirements:
 1.2 GHz or faster CPU with support for PAE, NX, and SSE2 (more info)
 2 GB RAM
 16 GB disk space for OS, 400 MB for e-config
 Network interface: 10 MB for LAN connection
Windows 7 minimum requirements:

 1.2 GHz CPU
 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
 16 GB disk space for OS, 400 MB for e-config
 Network interface: 10 MB for LAN connection
In order to maximize the performance of e-config, it is recommended machines should have a minimum 1.2
GHz or faster processing speed for 32-bit testing, 500MB or more of memory, and at least 2GB free space on
the hard drive. 64-bit machines should have a minimum of 4 GB of memory
2.2 Software Requirements

Supported Operating System:
 Windows 7 Professional (32-bit) with SP1
 Windows 7 Professional (64-bit) with SP1
 Windows 8.1 Pro (64-bit) – not including touch screen support
The following operating systems are no longer supported:
 Windows XP Professional – support ended December 31, 2013
 Windows Vista Business – support ended December 31, 2013
 Windows XP emulation under Windows 7 Professional (e.g. XP mode) – support ended December
31, 2013
e-config is not supported on other operating systems (including 32-bit and 64-bit versions of Microsoft ®
Windows 8, Windows 8 Enterprise, Windows RT and their corresponding 8.1 editions. Windows 7 Home
Starter, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Enterprise and Windows 7 Ultimate
editions, any Linux distributions or OS X®).
Required Software:
 32-bit Java Runtime Environment (JRE) 1.8.x and 1.7.x
One of the following supported 32-bit browsers:
o Microsoft Internet Explorer 10.x and 11.x.
o Mozilla Firefox 38.x or higher
o Google Chrome 42.x or higher (single user account installation)

3. Limitations / Known Issues
If having problems with the installation, read though this section to determine if your problems are addressed
and follow the suggested resolution. If the problem is not addressed, contact the Help Desk. Contact
information can be found in the IBM Configurator Community at Help and Support
Workarounds for known issues have been included. Items identified as a limitation may not currently have a
work around.
The latest list of known problems can be found on the e-padm Known Problems page.
3.1 Known Issues
3.1.1 run_epadm.exe does not launch preferred web browser

Problem: The run_epadm.exe utility only launches the default browser
Cause: Older versions of run_epadm.exe only launched the default browser. The new version will allow the
user to select Internet Explorer, Firefox or Google Chrome (if installed). The correct 32-bit browser version is
invoked with the correct elevated privileges needed to install e-config.
Resolution: Download the latest version of run_epadm.exe from the Preparations link on the e-padm site.
3.1.2 Uninstalling Microsoft Office 2007, 2010 or 2013 (32-bit) when e-

config installed makes e-config unusable
Problem: e-config becomes unusable after uninstalling Microsoft Office 2007, 2010 or 2013.
Cause: This is caused by the shared MS Access engine being removed by the Office uninstall.
Resolution: Reinstall Microsoft Office 2007, 2010 or 2013 32-bit version. If you are not able to reinstall
Microsoft Office 2007, 2010 or 2013, install the Microsoft Access Database Engine 2010 32-bit redistributable
package. http://www.microsoft.com/en-us/download/details.aspx?id=13255
3.2 Limitations
3.2.1 Unable to install to Windows Reserved Directories

Problem: An error is received trying to install to the Windows reserved directories listed below:
C:\
C:\WINNT
C:\WINDOWS
C:\Documents and Setting
C:\Shared Folders
C:\ProgramData
C:\Users
C:\Program Files *

Cause: This is by design.
Resolution: Install to a location other than the listed Windows reserved directories, preferably c:\econfig.
*NOTE: On Windows 7 or Windows 8.1 64-bit, C:\Program Files is only used for 64-bit applications.
Users can install to C:\Program Files on 32-bit operating systems or C:\Program Files (x86) on
64-bit operating systems but will receive the following warning from e-padm:
3.2.2 Unable to run e-config with User authority after installing to

Program Files / Program Files (x86)
Problem: e-config will not launch after installing to c:\Program Files\ or c:\Program Files (x86)\
directories in Windows 7 or 8.1 when user is logged on with non-administrator authority.
Cause: Due to the enhanced security, additional user privileges are needed to run e-config from the
Program Files or Program Files (x86) Windows reserved directories.
Resolution: If it is necessary to run e-config while logged on with normal user level authority, install to a
location other than c:\Program Files\ or c:\Program Files (x86)\.
The default installation location recommended for e-config is c:\econfig.
3.2.3 e-config unusable with 64-bit version of Microsoft Office

Problem: e-config will not install when 64-bit Microsoft Office is installed or e-config becomes unusable after
64-bit version of Microsoft Office is installed.
Cause: There are several known conflicts with the 64-bit version of Microsoft Office and applications that are
part of the core underlying technology used in e-config. Please see
http://go.microsoft.com/fwlink/?LinkID=245825 for information on known compatibility issues.
This issue can also be caused by having the Microsoft Access database engine (x64) installed on the
machine.
Resolution: Uninstall the 64-bit Microsoft Office (or Microsoft Access database engine (x64)) and install a
32-bit version of Microsoft Office.
3.2.4 e-padm installation application not compatible with 64-bit Internet

Explorer
Problem: e-padm application will not load or operate correctly when a 64-bit version of Internet Explorer is
used.

Cause: e-padm is a 32-bit application and only works with 32-bit browsers.
Resolution: Launch e-padm using a 32-bit browser
3.2.5 e-padm installation application will not load with 64-bit JRE
Problem: The e-padm application will not load or operate correctly when a 64-bit version of a Java Runtime
Environment is installed.
Cause: e-padm is a 32-bit application and only works with the 32-bit JRE versions.
Resolution: Uninstall the 64-bit JRE and install a 32-bit JRE
3.2.6 e-config cannot be installed on Linux

Problem: The e-config application cannot be installed on Linux.
Cause: e-config is built around technologies that utilize the Microsoft Windows operating systems and
cannot run natively on Linux.
Resolution: On your Linux machine, install e-config within a virtual client running a supported Microsoft
operating system.
3.2.7 e-config displays an error message ‘MFC Application has crashed’

when closing
Problem: The e-config application may display an error message ‘MFC Application has crashed’ when user
chooses to close e-config by using the windows-close button (found at the top right corner of the e-config
window).
Cause: Intermittent problem is caused by application timing issue where application closes before all
memory is released.
Resolution: This does not cause any data loss as problem is happening during application exit. User can re-
launch e-config and continue to work.
3.2.8 Unable to load e-padm in Microsoft Internet Explorer Metro

browser
Problem: Unable to load e-padm in Microsoft Internet Explorer Metro browser.
Cause: Microsoft Internet Explorer has two interfaces, Desktop Mode and Windows Store Mode (also known
as Metro). Plugins like Java, Flash, Silverlight and others, are only supported in Desktop Mode. Microsoft
Internet Explorer Windows Store Mode does not support plug-ins. This interface was created to be plugin
free.
Resolution: Use Microsoft Internet Explorer in Desktop Mode.
3.2.9 e-config does not support touch screen interface

Problem: Unexpected behavior on workstations utilizing touch screen interface.

Cause: e-config core components do not support touch screen interface.
Resolution: Known limitation. Please see workstation requirements for supported operating systems.

4. First-time Installation
The following instructions are intended for users that are installing e-config for the first time.
Users that have uninstalled e-config but are reinstalling on the same machine will go through the same steps
as a First-time installation.
If installing on Windows 8.1, two versions of Internet Explorer are installed by default; the standard, desktop
version and the Windows Store Apps version (also known as Metro Apps). There are known limitations with
Java applications running in Windows Store Apps version. The run_epadm.exe tool can be downloaded
using either type of Internet Explorer browser but all installations must be done using the Desktop version of
Internet Explorer.
4.1 e-config Installation

Users should continue to use their normal portals to install e-config. Access instructions can be found in the
IBM Configurator Community under Help & Support > e-config User information > e-config Portals
A Java Runtime Environment must be installed prior to starting the installation. Please see supported version
in Section 2.2.
4.1.1 Use run_epadm to launch Portal

1. Logon to the machine with Administrator authority
2. Login to portal (PartnerWorld, Partner Commerce /Servers, IBMLink, Worksmart, etc.) and navigate
to the e-config installation page. LAN users will continue to connect to their local network.
3. Select the Preparations link in the left navigation bar
4. Select the link For Windows® 7 Professional and Windows® 8.1 Pro Users and download the file
run_epadm.exe
NOTE: Users may have an earlier version of run_epadm.exe installed. With this release of e-

config the existing run_epadm.exe should be replaced with the latest version from this location.
5. Close your browser

6. Double click on the file run_epadm.exe
7. Click Yes on the User Account Control message

8. Select the browser you prefer to use and click OK.
Only installed, supported browsers will be displayed in the selection list.
9. In the browser window that is opened, Login to portal (PartnerWorld, Partner Commerce / Servers,
IBMLink, Worksmart, etc.) and navigate to the e-config installation page
4.1.2 Access e-padm to install

1. Ensure steps in Use run_epadm to launch section have been completed before continuing.

2. Select Install/Update on the e-padm page
3. Select download location.

NOTE: New Function for all Americas users and Asia Pacific /South Business Partners
4. Click Continue

5. New Function Click Continue again to launch the e-padm java application
4.1.3 Java Web Start

1. Ensure steps in Access e-padm to install section are completed before continuing.
2. Launch Java Web Start
NOTE: Depending on the browser used, launching the Java Web Start application will be different

4.1.3.1 Internet Explorer
A. Click Allow on the Security Warning message for older versions of Java
B. Select Open with Java™ Web Start Launcher (default)

C. Check Do this automatically for files like this from now on.
D. Click OK
E. Click Run on the “Do you want to run this application?” message
4.1.3.2 Firefox
A. Select Open with Java™ Web Start Launcher (default)
B. Check Do this automatically for files like this from now on.

C. Click OK
4.1.3.3 Chrome
NOTE: Recent changes in Google Chrome prohibit JNLP files from being run automatically. If using
Chrome, these steps will be necessary every time launching e-padm.
A. Click the drop down arrow on the downloaded JNLP file (found in the bottom of the
browser window)
B. Select Open.

C. Click Run on the “Do you want to run this application?” message
3. After launching the e-padm java application, select models and price files you would like to install

4. After models and prices are selected, click the Install/Update button
5. Select the installation path and click OK
6. Once installation completes, click OK on the reboot message

7. Click Close button to close the browser
8. Reboot system

5. Update Installation using e-padm
The following instructions are intended for users that have upgraded to the new version of e-config (15.11.1a)
and continue to update their models, prices and base code without uninstalling e-config.
5.1 e-config Update

Users should continue to use their normal portals to install e-config. Access instructions can be found in the
IBM Configurator Community under Help & Support > e-config User information > e-config Portals.
A Java Runtime Environment must be installed prior to starting the installation. Please see supported version
in Section 2.2.
The utility run_epadm.exe is downloaded to the local system. Download the latest version of run_epadm.exe
from the Preparations link on the e-padm site.
NOTE: Users may have an earlier version of run_epadm.exe installed. With this release of e-config
the existing run_epadm.exe should be replaced with the latest version (1.5).
5.1.1 Use run_epadm to launch Portal


Only insalled, supported browsers will be displayed in the selection list.
4. In the browser window that is opened, Login to portal (PartnerWorld, Partner Commerce /Servers,
5.1.2 Access e-padm to install

1. Ensure steps in Use run_epadm to launch section have been completed prior to continuing.

2. Select Install/Update on the e-padm page
3. Select download location.
4. Click Continue

5. New Function Click Continue again to launch the e-padm java application
5.1.3 Java Web Start

1. Ensure steps in Access e-padm to install section have been completed prior to continuing.
2. Launch Java Web Start
NOTE: Depending on the browser used, launching the Java Web Start application will be different

5.1.3.1 Internet Explorer
A. Click Allow on the Security Warning message for older versions of Java
B. Select Open with Java™ Web Start Launcher (default)

C. Check Do this automatically for files like this from now on.
D. Click OK
E. Click Run on the “Do you want to run this application?” message
5.1.3.2 Firefox
A. Select Open with Java™ Web Start Launcher (default)
B. Check Do this automatically for files like this from now on.

C. Click OK
D. Click Run on the “Do you want to run this application?” message
5.1.3.3 Chrome
NOTE: Recent changes in Google Chrome prohibit JNLP files from being run automatically. If using
Chrome, these steps will be necessary every time launching e-padm.

A. Click the drop down arrow on the downloaded JNLP file (found in the bottom of the
browser window)
B. Select Open.
C. Click Run on the “Do you want to run this application?” message

3. If new updates are available, those packages will show ‘NEW’ next to them. Click the Install/Update
button
4. Once installation completes, click Close button to close the browser

6. Updating install from e-config without using a portal
for e-padm
The application must be installed through an authorized portal using e-padm in order to use the update
functionality within e-config. Users will be required to re-authenticate with the portal every 186 days by
logging in to their portal and performing an update using e-padm. This will reset the authentication
period to allow users to receive additional e-config updates from within e-config.
By default, only installed packages will be updated. If additional packages, such as different price files, are
required, users will need to go to their authorized portal and select the files to download.
Users can continue to work in e-config while the download process is running.
Special note for users with Multiple Portal Profiles
Users with multiple portal login profiles, such as different company country associations, will need to
remember that updates from within e-config will use the last profile information that was used to access e-
padm to update e-config from the portal.
Currently the e-padm install is limited to saving information for only the last executed profile. This means that
the update from within e-config would use that same profile information until it is changed by another login. If
user is not sure which profile is current, they should update e-config using their e-config portal.
6.1 Enable price file updates (optional)

Due to different network speeds, bandwidth limitations, and daily price changes, an option was added to turn
off price updates when checking to see if updates to e-config are available for install.
Due to daily price changes, price packages may be available for install every day. However, users may
prefer to update the models and price files only when a new model update is available instead updating their
install every day to receive price file updates. For this reason, the Allow Price Update option is disabled
by default during check for updates. It will be necessary to update this setting to receive price updates. This
setting can be changed at any time.
1. Launch e-config
2. On the SCPortfolio dialog, select Leave customer blank then click OK
3. Select Profiles > User Profile

4. In the Check for Updates section, check Allow Price Update to receive price updates.
5. Click OK to save changes
6.2 Update and install from e-config folder on Desktop or Start Menu
Program Group
6.2.1 Check for updates

1. Open the e-config program group on the desktop or from the Start Menu

2. Double click the Update icon
3. Select Yes on the User Account Control message for startepadm
4. Click OK to check for internet connection
5. After verifying internet connectivity, a message will be displayed if any updates are available
NOTE: User will have an option to install the downloaded files at a later time.

A. If no updates available, click OK on message
B. If updates available and do not want to download now, click No on e-config updates
message
C. If updates available and want to download now, click Yes on e-config updates message
6.2.2 Download Updates

1. Ensure steps in the Check for Updates section have been completed prior to continuing
2. Click Yes on the e-config updates message

3. After available updates have been downloaded, either install now or defer until next e-config
invocation. See Install Updates section for additional information
6.2.3 Install Updates
6.2.3.1 Install now

A. To install now, select Yes on the e-config updates message.
NOTE: The installation process may take several minutes depending on the packages
that are available for installation.
B. Pending updates installed
Click OK on Installation has completed message
C. e-config now updated latest updates

6.2.3.2 Defer Install
A. To defer the installation until the next e-config launch, select No on the e-config updates
message.
B. Click OK on Updates will be installed on the next e-config invocation message
6.2.3.3 Install Pending Updates

A. If e-config open, close e-config
B. To install updates, launch e-config
C. To install pending updates, click Yes.
D. Click Yes on the User Account Control message for startepadm.

NOTE: Before installing, an additional check for updates will be performed so the user

can have the most current version of e-config
E. Click OK on No newer updates message
If pending updates are found, it is suggested that the newer updates are downloaded prior to
installation by clicking Yes on the following message
NOTE: The installation process may take several minutes depending on the packages
that are available for installation.

F. Click OK on e-config installation completed successfully message
G. e-config launched with the most current updates
6.3 Check for updates within e-config

The check for updates function can be accessed both by the toolbar by selecting the Check for updates icon
or from the menu by selecting Help > Check for updates.
NOTE: Users can continue working within e-config while updates are being downloaded.

1. Click Yes on the e-config updates message
2. After available updates have been downloaded, either install now or defer until next e-config invocation.
See Install Updates section for additional information
6.3.1 Install Updates
6.3.1.1 Install now

1. To install now, select Yes on the e-config updates message.

2. Click OK on e-config running message
3. Click OK on e-config update message
4. Save changes to portfolio or select No to close e-config and install immediately

5. Pending updates installed
Click OK on Installation has completed message
6. e-config will open automatically
6.3.1.2 Defer Install

1. To defer the installation until the next e-config launch, select No on the e-config updates message.
2. Click OK on Updates will be installed on the next e-config invocation message
6.3.1.3 Install Pending Updates

1. If e-config open, close e-config
2. To install updates, launch e-config
3. To install pending updates, click Yes.
NOTE: If No is selected, the pending updates will be applied on the next launch of e-config

and cannot be deferred.
4. Click Yes on the User Account Control message for startepadm.

NOTE: Before installing, an additional check for updates will be performed so the user can
have the most current version of e-config
5. Click OK on No newer updates message

6. Click OK on e-config installation completed successfully message
7. e-config launched with the most current updates

7. Uninstalling
Although the application can be uninstalled from the Uninstall icon in the e-config folder, the recommended
method is to uninstall through e-padm. This will ensure that both e-config and e-padm files are
removed from the system.
The utility run_epadm.exe is downloaded to the local system. Download the latest version of run_epadm.exe
from the Preparations link on the e-padm site.
1. Logon to the machine with Administrator authority


Only installed, supported browsers will be displayed in the selection list
5. In the browser window that is opened, Login to portal (PartnerWorld, Partner Commerce /Servers,
6. Select Install/Update on the e-padm page then click Continue

7. Click Uninstall button
8. Click Yes to Confirm uninstall

9. Do not close e-padm while the uninstall process is running.
NOTE: The more packages that were installed initially, the longer it will take to uninstall
10. Select Yes to preserve Profile settings or No to remove Profile settings

11. Click Close button to close the browser

8. Troubleshooting
The troubleshooting section contains a list of common problems that may occur during the installation
process.
8.1 Disk space warning message received during installation

Problem: After starting the installation, a message is received that there is not enough disk space for the
installation.
Resolution: Stop the installation, free up disk space then continue the installation. The space that is
calculated is and approximate total for installing all selected models, prices and base code as well as backing
up the database.
8.2 “Package was removed – Administration updated” error in e-padm

Problem: Error message ‘Package xxxxx was removed from local disk! Administration is updated.”
Cause: e-config was uninstalled via the uninstall icon or shortcut and not through e-padm as recommended.
When e-padm is loaded, the e-padm control file can no longer find the expected packages installed on the
system.
Resolution: Click through OK on each message until the e-padm application is displayed.

8.3 Prompted for administrator ID during installation
Problem: When running the installation in e-padm, user is prompted to enter an Administrator ID and
password several times during the installation on Windows 7 or Windows 8.1. Even with entering the
administrator password multiple times, the installation does not complete correctly.
Cause: The browser was not launched with the correct permissions to install to the machine.
Resolution: Cancel the current installation. Launch the web browser with the run_epadm.exe utility that can
be found on the Preparations page in e-padm and start the installation again.

9. Getting Support
To get support for any issues you may run into during the installation process; contact the e-config Help
Desk. Contact information can be found in the IBM Configurator Community under the Help & Support link.
END OF DOCUMENT


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e-config Upgrade Installation Guidelines

Author: e-config Team

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Revision Revision Summary of Changes Changes

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

1.1 Key things to remember

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

2.1 Minimum Hardware Requirements

Windows 7 minimum requirements:

2.2 Software Requirements

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

3.1 Known Issues

3.1.1 run_epadm.exe does not launch preferred web browser

3.1.2 Uninstalling Microsoft Office 2007, 2010 or 2013 (32-bit) when e-

3.2.1 Unable to install to Windows Reserved Directories

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

3.2.2 Unable to run e-config with User authority after installing to

3.2.3 e-config unusable with 64-bit version of Microsoft Office

3.2.4 e-padm installation application not compatible with 64-bit Internet

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

3.2.6 e-config cannot be installed on Linux

3.2.7 e-config displays an error message ‘MFC Application has crashed’

3.2.8 Unable to load e-padm in Microsoft Internet Explorer Metro

3.2.9 e-config does not support touch screen interface

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

4.1 e-config Installation

4.1.1 Use run_epadm to launch Portal

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

5. Close your browser

7. Click Yes on the User Account Control message

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

4.1.2 Access e-padm to install

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

3. Select download location.

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

4.1.3 Java Web Start

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

B. Select Open with Java™ Web Start Launcher (default)

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

5. Select the installation path and click OK

6. Once installation completes, click OK on the reboot message

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

5.1 e-config Update

5.1.1 Use run_epadm to launch Portal

2. Click Yes on the User Account Control message

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

5.1.2 Access e-padm to install

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

3. Select download location.

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

5.1.3 Java Web Start

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

B. Select Open with Java™ Web Start Launcher (default)

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

4. Once installation completes, click Close button to close the browser

Document: e-config_Installation_Guidelines Date: 16-Nov-2016

UTF 8'en'e Config Installation Guidelines

UTF 8'en'e Config Installation Guidelines