UIDK5909

creation of another archive folder inquiry

*told user to navigate to actions>archive>create criteria and make sure to fill out the necessary fields required
*since user has existing archive folder in autoarchive mode, advised user to just choose one archive folder for autoarchive as it
*demonstrated to user that the other archive folder not in autoarchive mode must have selection criteria of all documents sele
*user agreed and understood.
SD422536410
Local Replication Setting *user called back and still can't login
*for now, for user to use notes, performed reset pas
*user encountered the issue last night 7.30 pm
*please do support user's issue on this matter

ticket status IM16325295

*user called to check on notes issue
*updated ticket with further details to raise concern
y fields required
chive folder for autoarchive as it may lead to conflicts if autoarchive is simultaneously enabled on both archive folders
tion criteria of all documents selected by user

d still can't login

o use notes, performed reset password process to be able to login to notes while issue being supported but while logging in to password re
the issue last night 7.30 pm
user's issue on this matter

k on notes issue
h further details to raise concern to resolver team for further support
hive folders

t while logging in to password reset process, user's account not found in address book (uia62141-a.png) of which it is existent in ID vault
which it is existent in ID vault