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DELI\ Publishing
Quince Cottage
Htıe [-arre
Peasla]ie
Surrel,GU5 9SW
England

e DH-TA Publishing 2005

All rights reserved. No reproduction, copy or

transmission of this publication may be made
without written permission from the publishers
or in accordance with the provisions of the
Copyright, Designs and Patents Act 1 9 8 8,
or under the terms of any licence perııitting
copying issued by the Copyright Licensing
Agency, 90 Tottenham Court Road,
London WlP 9}IE.

PHOTOCOPIABLE
Pages 46-52 may be photocopied for
use in class but may not be soid or
distributed separately or included in any
other publication for sale or distribution.

|'irsı published 20O 5

Critically read by Sarah Baldy-Kühnapfel

Edited by Catriona Watson-Brown
Designed by Caroline Johnston
Illustration by Phill Burrows
Cover design by Peter Bushell
Picture research by Suzanne Williams
Printed by Halstan and Co., Amersham, Bucks

Photo acknowledgments
Alamy/ront couerlImageState/Pictor International,
p 8tr (Chris Fredriksson), 8cl (acestock); Getty Images
pp Sbr (Thomas Barwick), 14 (Tobias Prasse),
2O (Christopher Bissell), 2 9 (Mel Yates), 32 (|uan
Silva), 3 3l (altrendo images); Punchstoclı Roy alty-t'ree
pp Btl (Photodisc Red/Andersen Ross), 8cr (Digital
Vision/Flying ColouIs Ltd), 9 (PhotoAlto/Eric Audras),
l5 (BananaStock), 21 (image100), 26 (PhotoAlto/Teo
Lannie), 33r (Stockbyte Platinum), 40 (Dynamic
Graphics Group / Creatas), 41 (Brand X Pictures/ER
Productions); Topfoto p 8bl (Novosti)

Photo editing: Pictureresearch.co.uk

ISBN 1-900783-94-0
Es sı(a1 Ja/v\sup puu sldlı)su€4
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 Introduction
DF|I,TA BrısjııessCotıımunicatioıı Skills is a ner,ıı series ivhi;lı ,.j:: .: -ı-.:ı]];]-_:]]_|ı j
approach to develop key communication and laırglıage .ki__s es.::::_ı_ : - : cı1, -
international business environment. The series is desigııe.i 1ır ]:a::ıe:s .ıl b,ıs_iı.,s:
English at pı:e-intermediatc and intermediate level. eit}-ıer pre-serr-ice cır iıı-sı,rı,ıcç,. aııd it
can be used either in the classroom or for self-stı-ıdı:
Fcatures of the series include:
ı Individua.l Needs analysis and Learning o Helpliıl sı_rggesticıns lor laırguage stı-rd1,
journal l Regular language reference and rer-ieiı,
a Awareness-raising activities sections
o Extensive personalized exercises ı Photocopiable resourccs
o Tips for effective performance in ı An integrated audio CD
busincss o Full transcripts and answer keys
Socialisiırg aims to develop thc skills and language needed to cope effectively in English in
a range of typical social situations that business people might encountcr. using a r,arietlı
of means of communication. There are six core units, each containing:
o Context to raise awareness of the skills and issues (including cu]tural aspects )

involved in the varirıus activities of socialising, and to introduce clifferent strategies lbr
developing these skills
a Presentation and Practice - of core language (vocabulary, functional plrrases and
pronunciation) linked to thesc skills
ı Tips (cultural or language reiatcd) on how to be more effective in socia] sitı-ıations
ı Consolidation - to allow learners to apply what they have learned to their orvn rt,ork
situation
o Reference - useful phrases and vocabulary related to each unit
o Review - study suggestions and further practice (ideai for homer,r,ork/self-studlz)
The book also contains:
ı Needs analysis. This encourages you to consider what you need 1o focı-ıs on in order
to get the most out of the book and your learning.
ı Learning journal. This provides the opportunity to reflect and personalize rt hat you
have studied in thc book.
a Resources section. This provides additional matcrial such as photocopiable
liamer,r.orks and cards.
a Answer key. This is designed to enable you to work either alone or with a teacher.
a Transcripts. These detail the content of the accompanying CD.

ğ-{oını üeı u§e tl,ıl§ hooiç Step l Step 2

It is recommended that you start by You should then familiarize yoursclf with
working through the Needs analysis the Learning journal (page 6), to which
(page 5). This will help you to: you are asked to ref'er at the end of cvcry
ı think about ytıur strcngths and core unit.
weaknesses in socialising in English;
ı identify and prioritize your immediate Step 3
and future needs lbr socialising; You should worlr through thc units in the
o determine the order in which you work orcler they 1'eel most appropriate to vour
through the core units of this book. needs and interests.

I hope you enjoy using this book.

>,(ğ
David l(ing
Author

ığ.boı.ıt tİıe aııthor David l(ing has extensive gcneral and Business Eııgiis}: ;:.i:i:_]:. a]]: :..:.h.r traiııiııg
experience. He has rvrilten aııd edilcd il raJ]gc ıı1 1,::::' ,..-.' ::-......,:,.. j... -:]JL]agc-
lcarning materials.

lntroduction
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 Learning İournal
DU rİng the COu rSe As you work through each unit, make a note of useful phrases and vocabu]a_r}, }-ou
might use in real life. An example is given, but what you note down wi]l depend on your
own learning pattern.

Example

Unit:1
Useful languageı
You must be (Marcella).
You're based ln ..,,aren'tyou?
5ounds interesting
Useful tips:
Repeat a new name and use it in my
conversation.

Your Learning journal

Unit:1 Unit:.2
Useful language: Useful language:

Useful tips: Useful tips:

Unit:3 UniE 4
Useful language: Useful language:

Useful tips: Useful tips:

Unit:5 Unit:6
Useful language: Useful language;

Useful tips: Useful tips:

tr Learningjournal
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 Opening a conversation
THlS UNlT LOOKS AT:
l introducing yourself and other people and starting a conversation
l talking about jobs, products and companies
l welcoming people
I checking and clarifying what people say

Çorltext l ln what situations might you have to use English to introduce yourself and
your company?

When meeting new people and starting a conversation in English, what do

you find most difficult?
a I(nowing the correct language to use
a I(nowing how to greet someone suitably: rtıhcther to sIıake haı:is. i,.,",-, er. iıaııpe
business cards. etc.
ı l(nor,r,ing how to addrcss them after the introc]ucticııı. l'iır cr;.ı:ı:-. _-,, . :>, ]-..1]ıı. or
Surname
ı I(nowing wha1 to say to make the other pcrsoll fct-l ctlıll-,.,l_,,_^ .. : _.. ]].]]: ]]J: at
eaSe.

a Understaııding what thc other person savs

a Responding to thc other person in the rigiıt ıı,a1

E l Openingaconversation
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 Storting conyersotion, 4n 1,2 Here are some more examples of opening conversations.
Listen and complete each response.

1r Hello, I'm Mr Cheng from Shanghai.

+ Good morning, we've r-ıiten , but it's grea1 to meet y6ç

r Yes, I feel we pretty well already.

2r I don't believe we've

+ I'mJill Anderson, Chief Buyer for Mayfleld Productions. And you are ... ı
r Paola Cilento. from Gianni e Donna, Milan.
+ Sorry, l your first name Paola.
r Yes, Paola, Paola Cilento.
+ Very pleased to meet you.

3ı I'm so glad We've heard so many good things about you.

+ It's a real pleasure to be here.

4r Good morning, Mr Nakita. I'm delighted you could come.

Michael Evans.
+ How do you do ... and what's your role in the project?

5r I'm terribly sorry, I'm sure we 've met before, but

+ I(ate Price from Watership Publishing. We met at last year's conference in Madrid.

r Of course, nice to see you again.

Pı'açüİçe l Put these words into the correct order to make complete sentences.
1 Hello, / pleased to / }ill Davis / meet you. / my name 's / and I'm really
2 Guy Cartier, / This is / Paris office. / in our / who works
3 our / introduce / Jean Paul Lemond, / Sales Manager. / Let me
4 you represent? / do / How do / What company / you do?
5 can't quite / I'm sure / before, l place you. / we've met / but I

6 welcomc / I'd / you / like to / here today.

7 ıiııhtrt / I didn't / you said. / quite catch / Sorr1..

8 you could / so pleased / I'm / come.

9 for me? / but / Sorry, / repeat that / could you
1O you. / so pleased / to have / I'm / finally met

2 Add a negative tag to the end of these sentences to make them into
questions.
Example You're rcpresenting Clayman Jnc, a ren t Yo_u ?

l Your company is based in Toulouse ,

2 You work with Michael Freeman,

3 You've got a copy of our brochure,
4 You're updating your product line,
5 I believe you've already met Teresa Bellisario, ?

6 You came to the conference last year,

7 She works in the Milan oflice,
8 I'm sure you'd lilre a coffee,

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 Refeı"ence Useful phroses Yocabulary

lntroductions Tolkjng about people

I'm / This is ... buyer
How do you do? chief buyer
Pleased/Delighted/Nice/Glad to meet colleague
you. customer
Let me introduce ... engineer
You must be ...
sales manager

Che cki n g a nd cl o rifyi ng Tolking obout your compony

Could you say that again? to be based in
Sorry, I didn't catch your name. corporate training
Pardon? office furniture
You're from... which company? software
*
Sorry, I didn't quite get that.
Tolking obout your product
Sorry, (Peterson), did you say?
*
concept
Sorry, what was that again?
delay
Could you repeat that for me?
draft
initial
to bring out

to come out

to get around
to speed up
turnaround

*
informa]

Studysuggestion Build up a bank of commonly used verb + preposition patterns.You can record these
with a definition and an example:
ı by verb
to get
to get oround = to sqreod:Your nome's getting oround.
to get by = to suryiye; We got by with very little extra expenditure lost month.
ı by preposition
out
to bring out = to produce something new:Toyoto hove just brought out o new electric cor.
to come out = to be lounched:Toyoto's new cor is coming out in the spring.

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§r{Şl&a§
 Ni a$çi rı § A§ §}w* rsmü§ §} ffi

THlS UNlT LOOKS AT:

§ keeping a conversation going
§ showing interest and responding in a positive way to another person
§ turn-taking: making sure each person has an equal share ofthe conversation
§ talking about job roles, company plans and the business situation

Coı'ttext l fi 2" § Listen to these six dialogues. What are they about?
Write the number of each dialogue next to one of these topics.
iob roles
company plans
a project

the general business situation

? ğ ğ Z. l rlıe following descriptions match the dialogues. Listen again and

write the number of each dialogue next to the correct description.

tr a company's plans 1br future growth

tr a person's role in a projcct

tr a person's arear ol' expertise

tr checking the details o1' a project

tr forecasting thc I'uture

tr a compan1,'s location plans

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 Sounding interested 4Ö ?-4 Listen to these phrases and say in which version -A or B - the
speaker sounds more interested and positive.
|ı

ı,
lA tr B
tr .5Atr B
tr
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tr 6A tr B
tr
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3A tr B
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tr
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tr 8A tr ]]
tr
Pş,actiee

I
§} Listen to these questions from Ricardo and Werner's conversation.
Does '"*
the intonation go up (r) or down (\) at the end? Mark the correct
intonation.

1 Can you flll mc in with some background to your company?

2 So, what's your position in thc project?

3 Are Jıou aiming to stajı in 5ı9ç1 present premises?

4 You're part of a larger group, aren't youi
.5 Is that in line with your plans?
5 And how does the market look to you at the moment?
7 How do you see things panning out in the near future?

H,y^,""#);}:,ili::,
etc.) to encouroge
'İo|w,
2 § } 2.6 Listen again and repeat each ofthe above sentences, concentrating
T.o
the other Person on phrasing and intonation.
more detoils,
frovide

3 What could you say in the following situations?

1A client has been asking you a lot of questions about your iob. You feel 1,oı_ı ]ıaı,e been
talking too much and not learning enough about your client. Ytıu \\,a111 to eııcoLırage
him/her to talk about his/her job.
Tip Trg to keep the
.onversotion equollu .__ 2 You want to encourage a clicnt to tell you more about the historlı o1' his lıer coıılpat]\,.
you con ınvı ı,
bolonced, ) A client has told you a bit about his/hcr job, but you don't really understand ıt]ıat
rŞ,*f!;i;ii-:ii:y", he/she actually does or ııııhat the job involves.
4 you r,ııant to encouragc a client to talk about his/her company's plans fcır ll-ıe [ı-ııııre.

Of!İn* 5 You'd like to know a clieııt's opinion about the business climate ltır the ı-ıexı tıı elr e
gour experience
months.
as well?
qour
Is that true for You .ı,t
ant to cstal-ılish if your ideas about the deadlines for a project are the saıııe as
your client's.

4 Complete the sentences using the verbs from the box in the present
continuous.

t Thc company iııl«,ı ncrtı ınarl<ets in tlıe Far East ıreıı

Tip The present 2 We out updtıtcd vcrsions of all our main softıçare .ı:
future.
ilJHil,,]llxİT.." 3 A completely redesigned product range out iıı :]]J :,.
dunomic:
İ/e're looking
at 1 I over as Scnior Project Manager shortl1.
possible sites
for
5 At the moment, r,ııe on an assignment ior ::--. -
6 Sales of this product riıpidly.
İ;:İ,:x:::J]?;::" ı 7 We into new possibilities in Scıı-ıtlı -,\ı-i:.,:- _

.|,,€İ"""",-,,";ıııııııııı::ıii§
ı*ıiı-ii;
8 We . for a gror,rıth rate of 5% or,er tl,ıe ::.- ,. .

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 Reference Useful phroses Yocabulory

Finding out more Talking obout your compony

I understand you're in advertising. premises
I believe you're in software. revenue
Can you flll me in on some background to site
*
the project2 spend (norın)
How do you see things panning out over to be stuck in your ways
the next twelve months? *
turnaround time
Are you aiming to expand your business?
well-established
What's your forecast for the next
financial year? Tolking obout compony plons
How does the market look to you at the cautiously
moment?
to diversify
Turn-toking finalize
*
How about you? to look into
That's true. to make the most of something
Is that in line with your plans? outlook
Broadly in line, yes. to oversee
That mirrors our own experience. to pan out

to predict

to take over

unforeseen

Tolking obout trends

buoyant
to creep up

to drop
to even out

to nosedive

to plummet
to rocket

sluggish
steadily

*
informal

Study suggestion lt is very useful to build a list of words for describing upward and downward trends,
as these are very common in business discussions. Some words are used as verbs, nouns
and/or adjectives and adverbs, so it's helpful to record them in a table with examples:
verb
lncrease sales have
increased. increase in sales. European sales.
Our new range is becoming
increasingly popular.
nosedive The market has They recorded a
nosedived. nosedive in the last
quarter.

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 Bulldlng rapport
THlS UNlT LOOKS AT:
l building a conversation
I asking about family and interests
l talking about other personal topics
l dealing with misunderstandings

l Look at this list of conversation topics.

o Asking about family: rclationship/partner/spouse/children/parents
ı Talking about interests: hobbies/music/sports/leisure activities
ı Aslıing about rııüere a person lives: house/apartment, etc.
ı Asking about whcre a person lives: country/cit]ı/tor,rın, etc.
ı Complimenting someone on their clothes/hair/jewellery, etc.
ı Talking about your salary
ı Talking about relationships at r,t ork
ı Talking about travel and holidays

a Which of these topics do you think you might use with the following
people? Rate the topics on a scale of l to 5, where l is'safe' and 5 is'risky'.
a ar clicnL c asuperior e aprojectpartner
b a colleaguc d a subordinate f someone of the opposite gender

b ln what circumstances might you talk about each topic?

2 Think about the following questions.

l In your country and place of work, which of thc topics above is it normal to talk
about?
2 Are there any topics which 1,çç r,r.ould ner,er discuss?
a
.) Developing a working relationship often involvcs sharing soıne personal information.
What questions might you use to open a ciınversation on any of the abovc topics?

W 3 Bui|ding rapport
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 Smoll talk 5 n 3.4 Listen to these six dialogues. What are they about? Write the
number of each conversation next to a topic. Write any words which give
you a clue about the topic area.

tr }eisure activities

tr complimenting

tr home

tr holidays and travel

tr interests

tr iamily

pronunciation 6 { h 3.4 Listen to the dialogues again. Underline the words you think are
stressed in the opening questions. Do the questions 8o up or down at the
end?
,\
1 Did you get them over here?
2 Do you play, Stanislav?
3 So, have you got any family, Pablo?

4 Have you been able to get away for a break this year, I(urt?
5 How do you normally spend your wcekcnds, I(ate?
6 Whereabouts in Zurich do you live, Rolf ?

Pl'aetİce l Read these dialogues. Write the fuIl sentence or question using the correct
form of the words given.
Example r When/ you/ join/ company l Franz?
When did you ioin the com?any, Franz|
+ Three years ago in July.
1 ı, How l yoı l usually / spend / weekend?

+ I lilre to play a round of golf vııhen I can.

2ı Whereabouts/you/base/ Georges?
+ I'm living and working in Munich at the moment.

1 ı Iladmire /yourtie /Ricardo.

+ Oh, do you like it? I thought I'd wear something bright today!

4r Do you know Milan, Sally?

+ No / b:ot l I l really / like / go / there / some day.
5r you l able l get away / holiday / this year / Andrea?

+ Yes, we went to Barbados for a couple of rıııeeks in the spring.

6r And are you still in New York, Michae]?

+ No /I/ mean lI lbe / there / lastyear / notthis year.
7 ı Howl you / know/ PetraJacobson?
+ Oh, we worked together a couple of years back.

tr 3 Building rapport
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 Refeı^eııee Useful phroses VocobuIory

You must be Bridget Nielson. Talking obout people

you must have had a difflcult time. to be over something
you must be exhausted. to compliment (someone on something)

How do you normally spend your to have good taste

weekend? dir,orced
Have you been able to get away this year? embarrassment
Have you been with the London offlce gender
long?
grown up
How long have you lived in Boston?
intimate
Whereabouts are you based?
lawyer
Have you got any family?
partner
whereabouts in Milan do vou live?
risky
What about you?
subordinate
So (do) I.
I've been admiring your tie. Tolking about places

I guess we'd better be getting back. civilized

It's a small world. to get away

horrendous
outskirts
overlooking
spot

Generol
pretty (atlverb)
a round of golf
to take leave

to owe

Study suggestion You can use the transcripts to focus on stress and intonation in connected speech.
English is a stress-timed language.This means that we speal< with a regular rhythm and
we use stress and intonation to convey special meaning. Practise listening and marl<ing
the transcripts with the stressed words and the intonation, up or down, e.g.
ı l've been admiring your earrings. \ Did you g€! them over herel
+
'
Oh, do you like them| r' No, actually they were a present from my parlner. \
r Mm, he must have good taste. ı
+ Well, they were my choice, actually. \

3 Building rapport
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 Ente rtaining
THlS UNlT LOOKS AT:
I inviting
l accepting and dec|ining invitations
l recommending and making choices
l asking for help or advice
l expressing preferences
l using humour

Aoyıtext

l lf you were entertaining a visitor, where would you take your guest?

ı to the theatre or opera

a to a sports event
a to a restaurant
a to an exhibition
a somewhere else

2 When would you invite them?

o before the working day
ı during the rıi,orking daü,

o after the working day

a at the weekend

Have you had experience of entertaining a business visitor or of being

entertained?
a What was good about the expcrience ?

a What was difficult about the experience?

4 Entertaining
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 Humour 5 a We sometlmes use humour to'break the ice' when we are entertaining a
guest.You are going to listen to an amusing story. Before you listen check
that you understand the meaning of the following words and phrases.

a hot-air balloon a balIoonist to float to lower lT

(You) haven't a clue

Tin Be coref ul, Humour

culture
b n 4.3 Now listen to the joke and then tell it to your partner.
depends on the
onj thu situotion
gou c Did you find this story funny?Why (not)? ln what situations would it be
ore in. appropriate to tell this joke?

FraÇtİCe l Complete each sentence/question with a verb from the box in the correct
form.

have wonder care recommend decide suit have be

1 Would you_the flsh?

2 I _if you'd like to go on to a club.
3 I'm sorry, but I _ not very keen on flsh.
4 Yes, a quiet drink in a pub would me very well, thanks.
5 Would you _ for another drink?
6 I'm not sure what to choose, what are you _ ?

7 It's late, so I thinlç I _ better get back to the hotel.

8_ you _ what to drink?

2n 4.4 We often use expressions with would when inviting or talking about
preferences. Listen again to these examples of would and repeat them.
1 Would you recommend it?
2 We were wondering if you'd like to join us for a mea].
3 That'd be great.
4 That'd suit me better.
5 If you don't mind, I'd rather go back to my hotel.
6 Would you lilre some?

tr 4 Entertaining
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 Reference Useful phroses Vocobulary

Inviting Menus
How about going to a Chinese hors d'euvres
restaurant? nibbles *

I was wondering if you'd like to go out for

starters
aThai meal.
entr6es
Would you like to go for a drink?
salads
Do you feel like going out for a meal?
main course
We could go to a French restaurant.
flsh
Suggesting ond offering meat
Can I get you something to drink? seafood
Would you care for another drink? vegetarian
What can l tempt you wilh? side orders
*
Can I top you up? desserts
Responding to invitqtions ond offers sweets
I'm afraid I'm not very hungry. puddings (BrE)
*
I'm not very keen on Indian food. afters
I really couldn't manage any more to eat.
I'd rather not have any alcohol.

If you don't mind, I'd prefer a salad.

That'd be great.
That'd suit me.
Would you recommend it2
I'd better not ...

Other useful phroses

It's my round.
*
to feel peckish

to take pot luck

*
This is on me.

*
informal

Study suggestion Build your knowledge of colloquial expressions by writing phrases on cards. You can
look at these quickly every day until you are sure of using them correcdy.Write the
function on one side of the card and the example on the other, e.g. Offering lWhot con l
tempt you with?

4 Entertaining
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 Making arrangements
THlS UNlT LOOKS AT:
l making suggestions to meet in different situations
l giving reasons for meeting
I agreeing times and places to meet and offering alternatives
I confirming arrangements, numbers and addresses

Açıntexü ı How do you arrange to meet people for business?

a Do you normally nıake the arrangements yourself ?

a Docs someone e]se, for example your PA or the receptionist, malıe the arrangements
for you?
Do you normally consult your line manager or other colleagues before arranging a
business meeting?
Do you normally make arrangemenls by plrone, e-mail or letter?

2 What do you find difficult about making arrangements in English?

a times aı-ıd dates

ı using the phone
o ne8ol ialing ıhe meeling

ı clarilying the reason for the meeting and thc agcnda

a understanding the other person
o offering alternatir,,e timcs and dates

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 Agreeingtirnes to meet 3 $f} 5.2 Read these sentences. Choose the correct missing word.Then
listen to the dialogues and check your answers.
1 How are you next wee]<?

a) reserved b) fixed c) taken d) arranged

2 Well.let's it in for now.

a)pen b) ink c)mark d)pencil

3 We can it up later when you're sure.
a)make b)conflrm c)firnr d)deflne
4 Maybe we can take this discussion over lunch.
a) later b) further c) firmer d) more

5 Yes, that would be good. When you?

a) suits b)fits c) likes d) goes for

6 It would be really nice if we could together for a drink or a meal.

a) meet us b) go c) make d) get

7 Unfortunately, I don't seem to have a clear any evening this week.

a) windoııır b) door c) entry d) room

4 r'[ 5.2 Listen again and write the number of the conversation(s) which:
a makes a possible but not definite arrangement.
b asks the other person what's best for him/her.
c tells us the suggested date is not possible.
d makes a suggestion to continue the meeting.
e makes a vague arrangement, but nothing specific.

5 n 5.2 Listen to the conversations again and answer these questions.

1 what two dates does Frederico offer susanna?
2 Why can't Andrea be sure about Thursday?
3 What are the two possible days for dinner?
ıl what does Andrew offer?

5 What time, day and place do they conflrm?

5 What is the reason for meeting?

7 What expression does Brian use to say he can't meet this week?

Pl"actİÇe l Put these phrases in the right order to make sentences and questions about
making arrangements.
1 if / It would / we could / the project. / to discuss / meet / be good
2 next Monday / be good / Would / for you?
3 two o'clock / Could / next Friday? / you make
4 lunch / How about / for / some time / meeting up / soon?
5 we could l take lyou think / this discussion / further / Do / over lunch?
5 next week? / are you / fixed / How
7 need / to get / as soon l We / together / as possible.
B for you? /When / convenient / would be

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 5 a There are some differences between British English and American English
in the way dates are said and written. Read these dates and times and
mark BrE (British English) or AmE (American English) next to each one.
1a O612O|O6 b 20106106
2a the second of November b November second

to write 3a quarter after four b a quarter past four

Tip It is bettzr
4a five of seven b five to seven
5a at the weekend b on the weekend
;:t:İİı,;,s*ı:;
on whıch 5a Monday through Friday b lrom Monday to Friday
deoending ,,
useoı
sgstem is being
b n 5.5 Listen and check.

,E E
6 a Look at these times. Write some of the different ways you can say them.

thirty a.m. midday sixteen

,ı

ğ
a quarter to seven twenty after ten
in the evening at night

b n 5"6 Listen and check.

clock
Tip The 24-hour
nnt used much ın Z
" f}
;a
'İ^""i.on
§
5.7 Listen and write the phone numbers you hear.
English, Also,
1

tli',,ffi,jeılıd+
in Amerıcon
2

o Jolon 3
English (L?:?O) 4
5

b n 5.7 Read the numbers aloud and listen again to check.

8ü } 5.8 When we make arrangements,we often need to exchange e-mail

addresses and websites. Read the following aloud and then listen to check.
E-mail addresses
l Annie.Parsons@magicorp.com
2 B.C.Paez@nunez.com.es
3 H.Nasakawa@mbf.sphere.org
4 fsdesouza-saviola@openlink.com.br
Websites
5 www.bex.co.uk
6 www.dti.gov.uk/bestpractice
7 www.MultiplyYourSales.org
8 www.e-motivation.com

E 5 Making arrangements
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 Reference lJsefulphroses Yocobulory

I nviting ond suggesting cold-calling

It would be good if we could meet up promptly
some time. slight
Would Tuesday be good for you? suspicious
Would you be free on Friday2 time-waster x

How are you fixed this week? to firm something up

Maybe we can take this further over to iron something out
dinner.
to meet up
How about meeting up next week?
to pencil something in
Could you make Monday afternoon?
to put someone in the picture
I'd like to get together to di.scuss the
proposal. to put someone off

I was wondering if we could meet. to speed up

to talk something through
Could I suggest Monday?

Responding to invitations ond

suggestions
Thanks for getting back to me.
I could make Tuesday.
I don't have a window this week.
Let me just checl< my diary.
When suits youZ
*
Next weelç is out, I'm afraid.
*
No can do.
What time would suit you best?
Were you thinking of this weelç?
When would be convenient for you?

Confirming times ond ploces

I'll see you at ... (time) (day/date) (place)
So, that's ... (time) (day/date) (place)

*
informa]

Study suggestion ln normal speech, we join words together and drop letters.This is why non-native
speakers often say they dont understand. lt's good practice to look at a transcript
while you are listening and to mark the words in the sentence that are joined together.
Then you can practise saying the sentence in the same wa» e.8. Would ony doy nex week
be goo,Pjou?

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 Leave-taking
THlS UNlT LOOKS AT:
l saying you have to leave
I summarizingat the end of a meeting
I thanking and expressing appreciation
l making plans to follow up

Aontext

l Consider when you might have to leave an appointment or meeting. Which

of the following situations might be applicable for you? What would you
normally say and do, e.g. promise to call, shake hands, etc.?
ı At a conference or trade fair
o over drinks at a bar
ı over ]unch or dinner
ı At a c]ub

ı At a sporting event with clients or colleagues

ı Visiting a client
o Hosting a client
o Going out with colleagues
o Meeting to discuss business
ı Meeting prof'essional associates

2 What do you find most difficult about leave-taking? Make a note of some of
the problems you have encountered.

Lf L{LLLLL
üü
LLLLLLLLLLLLL
ü,l b ü ü ü ü b b b b ü ü b o ü ü b ü,b

tr 6 Leave-tal<ing
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 Pronunciotio, 4 n 6.3 We use a falling intonation to express certainty. Listen to these
phrases and notice how the intonation falls on the final stress. Repeat the
phrases with the same intonation.
1 I ı
really must be gqing.
2 Can we leave it there? \
3 Let's just recap on what we've agreed. ı
4 I'll gg[ that to you by Friday. ı
5 Thanks for everything. ı
6 lt's been great. \
7 I'll be in touch. \

5 trJ 6.4 Here are some more common phrases we use when leave-taking.
Listen to each sentence and write it in the correct column according to its
function.

Saying you Summarizing Expressing thanks Following up

have to leave and appreciation

can we leave it
there {or now?

Practİce l Write full sentences using the foltowing words.

Example Thanks / coming / short notice
Thanks for coming at such shoıt notice.
1 must / going
2 must / tracks
3 leave / there?
4 recap / meeting / so far
5 get l you / end of the week
6 appreciate / done / for me
7 be l toıch / soon as possible

6 Leave-taking
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 Reference Useful phroses Vocobulory

Ending o meetlng at short notice

can we draw it to a closeZ to collaborate
can we leave it there? collaboration
I'd better get going. deadline
I must be going. to draw up

I must be making tracks. *

to finalize

to get caught up
Summorizing
Let's just recap.
hospitality
to make tracks
To sum up, ...
Can we go over it once again?
minutes
projection
Expressing th onks and oppreciotion
to recap
I really appreciate all you've done for me.
to text
Thanks for being so helpful/co-operative.
Thanks for making us feel so welcome.
It's been really useful.
I've found our time together really
helpful.

Making plons to follow up

I'll getlbe in touch.
I'll get that to you by ...

I'll get (something done)by...

*
informa'|

Study suggestion lt helps to practise what to say you can take one part in the conversation. ln the
if
dialogues, play the CD part of one person.Then stop the CD and try to say the other
person's Part.Then listen to the CD to compare.You can use the transcript at first, but
try to memorize your part of the dialogue.

@ 6 Leave-taking
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 Resources
Note: The material on pages 46-52 may be photocopied for use in class.

Unit I

Making conversotion My
do meet heard about
Company
+---- - -- ------ - ----l--- ---- ----- - -----t

... , aren't
before introduce glad
you?

you're
ntCe colleague Let me
from
ll
ll

didn't
welcome repeat i finally
catch
I
I

pleasure i
I

I'm delighted
rl
met
I
I
I

||
||
||
i
i

Where... role ClüCl you Say/

^ll
i
lJ
Come l
lI
lt
lI
-------l----
\.,
}e(
(o] ı-oJ

Unit l
What would you soy?
1 You meet someone for the first time after communicating with
him/her on the phone and by e-mail.

2 You meet a long-term customer after he/she has been on holiday.

3 You bump into some colleagues in a restaurant.

4 Someone offers you their business card, but you realize you
haven't got yours with you.

5 You want to ask a client if you can use his/her first name.

5 You realize the other person's English isn't very good and that you
need to speak slower.

!l Resources from Socialising by David King @ »ELTA puBLIsHING 2oo5

+
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 Whot would you say? 1 A visiting client is staying in your town for the weekend. You
want to find some common interests so that you can invite
him/her to spend some time with you.

2 You find yourself talking to the boss of your company at an offlce

drinks party. The boss is of the opposite gender to you.

3 You are going to work on a new project with a male colleague

from another country. He visits your office. You haven't met
before. You are talking to him in the coffee break.

4 You try to make conversation about holidays vtrith a visiting

client.

5 A line manager of the opposite gender pays you a compliment on

the way you are dressed.

6 A visiting client tells you he must phone home urgently on a

family matter.

7 You are talking to a female colleague and you find out that her
husband has recently died.

8 A co]league of yours wants to talk about one of his/her managers

whom he/she doesn't like.

\rİlıl" <t

l nviting and responding

İ Al lnvite B to a nightclub. Bl Refuse As invitation, saying you are

İl Use ... ıponderiııg if ... too tired.
i---------- - -_-----!---T -- --_---------l i

İ az asl<Bwhatheishewantstodrink. i 82 Sayyoudon'twantalcohol,you'lljust
' water.
İ

i
I

I
ll
have a glass of İ

.A3 Ask B if he/she's feeling hungry. 83 You're feeling quite hungry, but don't like
Invite him/her for an Indian meal. spicy food. Suggest an alternative.

A4 You are in a bar, and B's glass is empty. 84 Say you think it's your turn to buy the
drinks and ask A what hei she wants.

A5 Say what you prefer to eat. Ask for advice. 85 Listen to what A would prefer to eat.
Recommend something.

i .\6 You need to 'break the ice' with B. i 86 Listen to As joke. Tell A another joke.
amusing.
Il

I Say something
eçi------
i

-V ---------i-
.d^b

Resources licıı-ır.§ociıı/isiıı,1 l.r l)ar id Kiıı!. :e DELTA I,uBı,IsHI\G 2oo5

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 Ljııit §
Mlhot woujd you soy? ,\1 At a conference Bl At a conference
You have met a potential You have been talking to A
client for your product. You about his/her products, but
want to develop the contact you don't want to continue
over dinner. Invite B and try the discussion. Refuse the
to persuade him/her to invitation politely, but suggest
ioin you. another time.
Il
*-_|_-------
.l
I

.\2 Talking to your boss 82 Talking to your boss

You urgently want half an You are As boss. You are very
hour with B (your boss) to busy and don't want to hear
discuss a problem concerning about As problem.
another member of staff.
I
I

.A3 Cold-calling 83 Cold-calling

Your company has a new You're not very interested in
product. You want to arrange As product. Try to put
to visit B to tell him/her himiher off.
about it face to face.

A4 Collaborating on a project i Bıl Collaborating on a project

You are working with B on a
new project. You've got some
ideas on how to speed up the
schedule. you need a two-
hour meeting with B.
you need to talk to A about
the project, but you've got a
very busy schedule for the
next two weeks, including a
flve-day trip to NewYork.

A5 Old colleagues 85 Old colleagues

You are trying to sell a new
idea, so you are ringing old
contacts. you haven't been in
touch with B for three years.
i
I
Arrange to meet.
you haven't heard from A for
three years. He/She suddenly
rings you up, and you are
suspicious about his/her
reaSonS. I
I

- -!- --------_----J

86 Support from a
I

İ eO Sopport from a
I
ı
İ

i goo"rnment department governmentdepartment

i
l

Your company needs You worl< lor a government

department and you are
i

İ gou..nment support for a

responsible for liaising wiı h
İ

İ newproject. Speakto a
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;; ;;;;;;;;;;;,"ilring to B
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83 The meeting has ended. You
know A wants the latest
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yet. However, you want to
make sure A makes a flrm
order.
l
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appreciation.
85 You have been talking to A
for half an hour in the bar at
a conference. you think A is
going to be a very useful
contact. Try to keep the
meeting going.
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Answer key 4 Thanks. I'm alraid I haven't got my card with me,
but l'll send it to you straightaway. Here's my
presentation
email address, by the way.
l 1 Sean introduces Lisa 2 gives 5 Do you mind if I call you (Ana), by the way?
3 the company's name 4 had heard
6 Sorry, I think I'm probably going too fast. Shall I
5 had heard software
6 7a buyer 8 faster
repeat that more slowly?
21 lt's Henrik Pedersen.
2 I'm Sean Howe ... and this is my colleague Lisa Review
Stewart... Usefui phroses
3 ... who's responsible for organizing the day. 1d 2a 3f lb 5c 6e
4 I ]<now. You're based in Stockholm, aren't you? Vacabuiary
5 Your name's getting around. 1 out 2 around 3 about 1 ol 5 in 6 up
6 ... and this new software you've just brought out. 7 around 8 out
7 What sort of thing are you looking for2 Fı"orıunçiııtioıı
3 2,4,5,10 Suggested answers

4 1 spoken on the phone; in person; know each other 1ı I work for Oxford Intcrnational. \
2 been introduced; didn't get; was it? + Oh, rcally? z ı Which ojfice? ı
3 we've finally met 2r I think you've already got the address of our
4 Let me introduce my colleague
website, haven't you2 ı
5 I can't quite place you
+ No, I haven't, actually. ı ıı
3r I think we've probably been involved in the same
Practice Dtoject. ıı
l 1 Hello, my name's ]ill Davis and I'm reall5, + Oh, have we? When was that? \
' ı
pleased to meet you. 4r Hello, you must bc loachim, am I right?
2 This is Guy Cartier, who works in our Paris + Yes, that's right. ı Pleased to meet you at last. \
offlce.
5r We 're hoping to expaıd into Eastern Europe next
3 Let me introduce Jean-Paul Lemond, our Sales Vear. \
Manager.
+ oh, are you? u Tell me more. \
4 How do you do? What company do you
6r I'm sure we've met before, but I can'! quite place
represent?
you. \
5 I'm sure we've met before, but I can't quite place
+ Have
you.
r,ı,e?
' Maybe we met at the Madrid trade
fair last year.
6 I'd like to welcome you here today. '\
7 Sorry, I didn't quite catch what you said.
8 l'm so pleased you could come.
9 Sorry, but could you repeat that lbr me?
i-iııit 2
10 I'm so pleased to have linally met you.
2 1 it? 2 don't you? 3 havcn't you?
isn't Transeripts
4 aren't you? 5 haven't you? 6 didn't you?
2.1
7 doesn't she? 8 wouldn't you?
31 Pleased to meet you.
1r So Piotr, I understand you're an expert in
eJearning.
2 How do you do?
+ Well, e-learning is my area, but like cveryone else,
3 Sorry, I didn't catch your name. I'm learning new things all the time.
4 I'm so glad you could come. 2r How do you see things panning out in the near
5 I'm really plea§ed we've fina}ly met. future?
6 I'd ]ike to welcome you here toda)ı. + lt's a bit dilficult to predict the next few months,
6 Suggested a]?su/ers but rıı,e're ı,ery confldcnt of continued groııııth
over time.
1 It's really nice to flnally meet you in person.
2 Hello, nice to see you again. Did you have a good
3r Are you aiming to sta_v in 1,6ç1, present premises?
breal<? + For the time being, probabl1,. But rı,e're looking at
possible siıes for expaıısion.
3 Hello. What a surprise to see you here! Are you
enjoying your meal? 4r Our idea is to get phase l finished before the end
ol the year. Is that in liıre ıı.ith your plans?
+ Broadiy in liı-ıe. 1,es, Tholıgh it may not be
possible to finalize ail the details by Christmas.

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Practice
1l,, 2\ 3, 4, 5, 6\ 7\ Unit 3
3 Suggestedansulers Tronscripts
l So, I understand you're an expert in (human
3.1
resources ).
Michelleı It sounds exciting, doesn't it?
2 Can you flll me in with some background to your
company? Frank: Mm. great, and it's good to get a chance to
meet the rest of the project team.
3 So, what exactly is your role?
M: Yes, it is ... have you been with the NewYork offlce
4 What direction do you see your company taking?
long, Frank?
5 How do you see things panning out this year?
F: A couple of years; before that, I was based in
6 Is that in line with your plans? London.
4 1's/isexpanding 2're/arebringing M: Oh really? So, you must know Graham Robson,
3 's/is coming 4 'm/am taking ıhen]
5 'relare working 6 'relare rising
7'relare looking 8 'relare aiming
F: Yes, very rı.ell - he's an old friend. And what about
you?
6 Suggesteda,lswers
Mı I joined at the beginning of iast year.
1 I'm sorry, would you mind if I just take this call?
F: Oh, no, I meant, how do you know Graham?
It's rather urgent.
M: Oh sorry, well, we worked together last year on the
2 Sorry to leave you like that. Now where were wei
Transair project. He was my team leader. He's great -
I thinlç we were talking about ...
really brilliant 1o work with!
3 Oh, hello, (Franz), do you know (Sofla)? Let me
F: Yeah, Graham and I go back a long way. Small
introduce you. We were just talking about ...
world, eh?
4 Excuse me, there's someone I need to see. Would
you mind if I just went over and said hello? 3,2
F: So, I guess you're based in Paris. I'd really like to live
Review
there.
5kiilş
M: Oh, did you, when was that?
1 Because they are 'open' questions which encourage
F: No, I said 'I'd like to live there.'You know it's one of
people to answer with more than just 'yes' or 'no'.
my dreams.
2 Stıggestedansıuer
M: Oh, right! Yes, it's a great city, but oh so expensive.
4, I, 5,2,3
F: Yeerh, I guess it must be ... ]ike NewYork and
{Jseftıi phro§e§ London. And have you got an apartment like me?
1 Can you flll me in on the background to the project? M: A small house, actually. It's big enough for the tvııo
2 So what exactly is your role? of us.
3 You merged with CDG last year, didn't you? F: Right. And what does your husband do?
4 Are you aiming to increase your market share? M: Well, we're divorced actually. I live with my small
5 So, how do you see things panning out this year? daughter.
6 Is that in line with your ideas? F: Oh, I see, sorry. I thought, you know, when you said
'the two of us', you meant ...
7 so. how does the markct look to vou at the
moment? M: No, it's OI(. These things happen. I'm over it now.
Vaeabwiary F: Yeah, still, it's never easy. I just love Paris. It's such a

1 Going up quickly: beautiful and civilized place.

rocket
M: Yes, it is. When I travel, I realize how lucky I am to
Going up: risc. picl< up. increasc. crcep up
live there.
Not movingı optimistic: be buoyant
F: Weil, I suppose we'd better be getting back.
ııeutral: be steady, be stable, even out
pessinristic; be sluggish M: Yep, they'll be waiting to start.
Going down: fall, drop, decrease ).)
Going down quickly: nosedive, plummet 1 Oh, no, I meant, how do you know Graham?
Note: iırcızas e, decrease, ııosediııe are often used as 2 No, I said 'I'd like to live therc.'You know it's one of
nouns. e.g. We'ııe seen on iı,ıcrease l a decrease / a my dreams.
nosedive in sa/es.
3 Oh, I see, sorry. I thought, you knoq when you said
the two of us, you meant ...

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Review
)Krİls
Uııiü 4
7 Stıgplestetl ansu/ers Ti"onscripts
1 When did you join ... ? / How long have you been
4.1
with... ?

2 How do you normally spend your weekends?

l r Would you like to go out ibr a meal a little later
on?
3 Whereabouts ... ? / What part of ... do you live in? /
+ Well, that's a really nice thought, but if you don't
Have you got an apartment?
mind, I'd rather go back to my hotel. I'm really
4 Have you been able to get away for a brealr? / tired alter our 1ong day and I've got an early start
Going anywhere nice? tomorrorıtı
5 What about you? ı Of course, l quite understand. You must be
6 Apologize and pitk up a preı,iotıs safer topic. exhausted. So, see you tomorrow, then.
2 Suggestedanswers + Yes, see you tomorror,tr
l When did you join ... ? / How long have you been 2 ı. Have you got anything on tonight?
with... ?
+ No, I was just going to go back to the hotel.
2 How long have you been iiving in ... ? / Have you We wcre wondering if you'd like to ioin us lbr a
been there long? meal?
3 How do you like to keep flt? / Do you do any sport? + Oh, right, yes, that would bc great.
4 And have you got any family? r We'd like to take you to this really great Thai
5 Horııı do normally spend your weekends? restaurant we kncıw.
6 Did you go anywhere nice? / How did you spend + Oh, I'm sorry, but I'm not very keen on Thai food,
you iast holiday? I'm afraid. You see. I can't ea1 coconut.
7 I've been admiring your 1ie. r oh, dear, rıi,hat a pity. we could go to the chinese
8 What sort of music do you like? / What sort of in the same street. Would that be OI(?
things do you listen to? + Yes, that would suit me better ... souncls great,
9 Isthere anything you prefer not to eat? / Are you thanks.
vegetarian or anything? 3r So what can I get you?
Vocabuiory + Mm, I'm not really sure nıhat to have. What are
ld 2h 3a 41 5c 6e 7b 8g you having?
r Ithink I'm going to harze a glass of red wine.
Wou]d you like some?
+ Mm, no, I'd better not have any alcohol. I've got a
long afternoon ahead of me, so just a tonic for
me.
r Ice and lemon in that?
+ Yes, please.
4r OI(? Have you decided what to have?
+ Maybe you could help me? There are one or tııtıo
things on the menu I'm not sure of. F'or example,
what's 'lemon sole'?
r It's a white fish ... it's got quite a delicate taste.
+ Sounds nice. Would you recommcnd it?
Ycs, it's a good choicc. I'll havc the same.

1.2
Would you like to go out for a meal?
Have you got anything on tonight?
We were wondering if you'd like to ...

We'd like to ttıke you to ...

We could go to the Chinese ...

What can I get you?
Would you like some?
Yes, that rn ould be great.
Sounds great, thanks.

Transcripts and answer keys

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Practice + OI(, Andrea, well, let's pencil it in lbr now and
1 1 recommend 2 w,as wondering 3 'm 4 suit you can let me know tomorrow.
5 care 5 having 7 'dlhad 8 Have; decided 3r Are you able to let me know yet about dinner on
3 1c 2h 3f 4i 59 6j 7e 8a 9b Tuesday?
tOd + Well, it should be OI( - if not Tuesday, then
delinitely Wednesday.
Review
r Either day is OI( for me. We can firm it up later
)İ(r]rs whcn you're sure.
see the Reference secticırr. 4r lt's been really interesting talking to you. Maybe
Usefııi p&ıroses we can take this discussion further over lunch.
1 Wou]d you like/care to 2 that would suit + That sounds an exccllent idea, Andrew.
3 That would be 4 \ı\,buld you recommend 5r Ah, Piotr, how about meeting up lbr coffee onc
5 you'd care/like to 6 I'd sooner/rather morning soon?
7 Would you care for 8 I'd rather/sooner
+ Yes, that rıı,ould be good. When suits you?
Vocobuiony
A Tomorrow? Could you makc tomoı:row at elevcn?
1would; like 2 can; get 3 tcmpt; with + Yes, I don't see why not.
4 That; suit 5 recommend it 6 Vou care
r Great, so, that's eleven o'clock tomorrow
dorıi,nstairs in the coffee bar.

Unit § 6r It would be really nice if ııı.e could get together for

a drink or a meal.
Tronscripts
+ Yes, wouldn't it? Let's try and make a date.
5.1 7 ı, Hi, Brian. Any chance of us meeting up for a chat
Giorgio: Hi, Herman, it's Giorgio here. over a drinlç?

Herman: Oh, Giorgio. Hi. How are you? + Sure. Let me just check the diary. Mmm,
unfortunately, I don't seem to have a clear
G: I'm fine. Listen, Herman, I wanted to thank you for
window any evening this weelç.
all the great work you've done on the marketing
project. Your ideas have really made a differcnce. I'd 5.3
like to thank you properly over a meal.
1 Would any day next week be good lbr you?
H: Oh. that's very nice of you. I've enjoyed working
2 I could make Monday afternoon.
with you. Yes, a meal would be great. So, when were
you thinking of? 3 How are you flxed next week?
G: Well, would Friday evening next week be good for 4 Maybe we can take this discussion further over
you? lunch.
H: Let me iust check. Right, I could make Friday. 5 I think wc need to get together as soon as we can.
G: Ol( ... I was wondering if you'd like to bring your 6 Let's pencil it in for now.
partner, and we could make it a foursome. 7 We can iirm it up later when you're sure.
H: Well, I'd have to check that she's free, but yes, that 8 see you at three o'clock on Wednesday in thc
I'll
would be very nicc. hotel reception.
G: OI(, let's say provisionally eight o'clock at ...
5,4
Bruno's. This is on me, by the way.
1 be good for you? / any day next week be good for
H: OI(, thanks. I'll get back to you to confirm, but all
you? / Would any day next week be good for you?
being rıı,ell, we'll see you at eight, then, on Friday
outside Bruno's. 2 Monday afternoon. /I could make Monday
afternoon.
G: Grcat, I'll look forward to it. See you then.
3 next week? / How are you fixed next week?
H: Yeah, thanks for ringing. Bye!
4 further over ]unch. / take this discussion further
5.2 over lunch. / Maybe we can take this discussion
1r Hi, Susanna. I'd like us to mect up sometime furthcr over lunch.
Soon. 5 as soon as we can. / to get togethcr as soon as we
+ That's good news, Frederico. How arc you flxed can. / I think we need to get together as soon as we
next week? Can.

r I could makc wednesdav alternoon or Thursdav
lunch.
2r I should be free on Thursday, but I'm not 10O per
cent sure. There's a slight possibility l'll have to go
to Milan. I can te]l you tomorrow.
5 for now. / Let's pencil it in for now.
7 when you're sure. / later when you're sure. / We can
firm it up later when you're surc.

Transcripts and answer keys

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hotel receııtion. Unit ö
ll aAmE bBrE Ti"onscripts
2 a BrE b AmE
6.1
3 a AmE b BrE
Annaı I'm sorry, but I really must be going. Can we
4 a AmE b BrE
leave it there?
5 a BrE b AmE
Bruce: Yes, of course. You mustn't ıniss your flight.
6 a AmE b BrE We need to get you to the airport before the rush hour.
61 seven thirty a.m. A: Yes, I'd better get going if I don't want to get caught
half past seven a.ın. up in traftic. So, have we more or less finalized
seven thirty in the morning everything we need to?
thirty aller seven a.m,
B: Mm-hm. l think so. Let's just recap on what we've
twe]ve midday agreed.
twelve noon
A: Right. I'm going to produce our modified projection
trtıelve o'clock midday
before the end of this month.
twelve hundred hours
B: With nerv costings and deadlines2
sixteen fifleen
four fifteen in the afternoon A: Yes, I'll get that to you by lrriday the 29th at the
a quarter past lbur p.m. latcst. after I've met rvith the technica] team.
quarter alter four B: And we're going to revie,ıııı the financing
a quarler to seven in ıhe evening arrangcmcnts in linc with your extra costs.
six forty-five p.m. A: Mmm, that's right. So, thanks for everything. I
quarter of seven in the evening really appreciatc your hospitality and everything
eighteen fbrty-flr,e you'vc donc for me. It's been great.
nineteen twenty-flve
6.2
seven twenty-five in the evening
twenty-flve past seven p.m. B: And we're going to review the financing
twenty-five alter seven in the evening arrangements in line with your extra costs.
twenty after ten at night A: That's right. So, thanks for everything. I really
ten twenty p.m. appreciate your hospitality and everything you've done
twenty-two twenty fbı: mc. It's been great.
twenty minutes past ten at night B: Our pleasure, rıı,e're here 1o help if r,ııe can. Thank
7l 07798 426367 you for coming over at such short notice. I'm looking
2 0208 6743oI3 forward to our coilaboration.
3 07802 797240 A: Likewise. Well, I must be making tracks or I'll miss
+ OI782 597228 ext.249 my plane. I'll be in touch as soon as I'm back in thc
5 oo142079243822 offlce.
B: Yes, I'll flrm up the minutes of this meeting and
Review
send them to you. When we've got your modifications,
§kiils l'll gct a draft contract drawn up.
2 See the Tip on page 35. Aı Great. Well, thanks again and I'm sure we'll be
Usefui piıroses meeling up before too long.
1e 2i 3a 49 5b 6c 7] 8d 9f 10h B: Yes, just ask thc waiter to call you a taxi. Have a
Vocobıı}ory good flight back.

7r' A: Thanks, bye.

2 We arranged a meeting to iron out some of the 6.3

problems.
1 I really must be going.
3 Maybe we can meet up to discuss this further?
2 Can we ]eave it there?
4 when wouid be convenient for vou?
3
5r' 4
Let's just recap on what we've agreed.

6r' I'll get that to you by Friday.

.5 Thanks for everything.
7 Thanks for getting back to me. 6 lt's been great.
81/ 7
9r' I'll be in touch.

10 I'd like to take this further over dinner.

Transcripts and answer keys

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Practice
l 1 I really must be/get going.
2 I (really) must be malring traclçs.
3 Can we leave it there?
4 Let's recap on the meeting so far.
5 I'll get that to you by/before the end of the weelç. /
I'll get baclç to you byibefore the end of the week.
6 I really appreciate everything you've done for me.
7 I'll be in touch as soon as possible.
21 I'l|. get that to you by Friday.
2 I'll get in touch on Monday.
3 I'll get that done by the end of the weelç.
4 I'll phone you when I get baclr.

5 We'll get a contract drawn up for you.

5 I'll get the flgures sent to you.
7 I must get going a§ soon as possible.
3 1b 2d 3e 4f 5a 6c
Review
Skills
a Saying you have to leave: 3, 5
b Summarizing at the end of a meeting: 5

c Thanking and expressing appreciation: 1, 4, 8

d Making plansto ficllowup: 2, 7
Useful phroses
1 I'm afraid I'll have to get going now.
2 Thanks so much for everything you've done.
3 We need to just go over what we've agreed.
4 I'll phone you as soon as I get back to the offlce.
5 I appreciate all the trouble you've gone to.
6 So, have we more or less flnalized everything we
need to?
Vocabulary
1 get caught up 2 projection 3 short notice
4 deadline 5 cbllaborate 6 hospitality 7 recap
Secret word: goodbye

Transcripts and answer keys

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