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SMART HOSPITALITY MARKET

GLOBAL INDUSTRY ANALYSIS,


SIZE, SHARE, GROWTH, TRENDS
AND FORECASTS, 2019 – 2027

TABLE OF CONTENT
NOVEMBER, 2019

Copyrights 2019 © Transparency Market Research. All Rights Reserved.


Global Smart Hospitality Market: Taxonomy

By Component By Hotel Type By Region

 Solutions  Hotels  North America


o Hotel Operation o Business Hotels o The U.S.
Management System o Heritage and Boutique o Canada
 CRM Hotels o Rest of North America
 Point of Sale System o Resorts and Spas
 Account Management  Restaurants and Cafe  Europe
 Procurement o Germany
 HR and Payroll o The U.K.
 Hotel Backend System o France
o Network Solution o Italy
 Telephony System o Spain
 Unified o Rest of Europe
Communication
o Guest Room Solution  Asia Pacific
 In-Room Controls
o China
 Centralized o India
Reservation System o Japan
 Mobile Application o Australia
o Security Solution o Rest of Asia Pacific
 Surveillance System By Deployment
 Tracking and
Monitoring Solution  Middle East & Africa
o Display Solution o GCC
 Digital Signage o South Africa
 On - Premises o Rest of Middle East &
 Video Wall
 Interactive TV
 On - Demand Africa
o Bring Your Own Device
o Others (PMS connectivity)  South America
 Services o Brazil
o Managed Services o Rest of South America
o Professional Services
 Consulting Services
 Support and
Maintenance
 Deployment and
Integration
TABLE OF CONTENT (Research Scope)

1. Preface 4.6.5. South America


1.1. Market Scope 4.7. Technology Adoption Analysis (%) in
Hospitality Industry, 2018
1.2. Market Segmentation
4.7.1. Artificial Intelligence
1.3. Key Research Objectives
4.7.2. Virtual and Augmented Reality
2. Assumptions and Research Methodology
4.7.3. Big Data and Analytics
2.1. Market Taxonomy - Segment Definitions
4.7.4. Mobile Apps and Connectivity
2.2. Research Methodology
2.2.1. List of Primary and Secondary Sources
4.7.5. IoT

2.3. Key Assumptions for Data Modelling 4.8. Global Smart Hospitality Market Analysis and
Forecast, 2016 - 2027
3. Executive Summary: Global Smart Hospitality
4.8.1. Market Revenue Analysis (US$ Mn)
Market
4.8.1.1. Historic Growth Trends, 2016-2018
4. Market Overview
4.8.1.2. Forecast Trends, 2019-2027
4.1. Introduction
4.9. Market Opportunity Analysis – By Region
4.2. Global Market – Macro Economic Factors (Global/ North America/ Europe/ Asia Pacific/
Overview Middle East & Africa/ South America)
4.2.1. World GDP Indicator – For Top 20 Economies 4.9.1. By Component
4.2.2. Global ICT Spending (US$ Mn), 2012, 2018, 4.9.2. By Deployment
2026
4.9.3. By Hotel Type
4.2.3. Key Regional Socio-political-technological
Developments and their Impact 4.10. Competitive Scenario and Trends
Considerations
4.10.1. Smart Hospitality Market Concentration
4.3. Technology/Product Roadmap Rate

4.4. Market Factor Analysis 4.10.1.1. List of Emerging, Prominent and


Leading Players
4.4.1. Porter’s Five Forces Analysis
4.10.2. Mergers & Acquisitions, Expansions
4.4.2. PEST Analysis
4.11. Market Outlook
4.4.3. Ecosystem Analysis
5. Global Smart Hospitality Market Analysis and
4.4.4. Market Dynamics (Growth Influencers)
Forecast, by Component
4.4.4.1. Drivers
5.1. Overview and Definitions
4.4.4.2. Restraints
5.2. Key Segment Analysis
4.4.4.3. Opportunities
5.3. Smart Hospitality Market Size (US$ Mn)
4.4.4.4. Impact Analysis of Drivers &
Forecast, by Component, 2017 - 2027
Restraints
5.3.1. Solutions
4.5. Regulations and Policies
5.3.1.1. Hotel Operation Management
4.6. Number of Luxury Hotels, By Region (2018) System
4.6.1. North America 5.3.1.1.1. CRM
4.6.2. Europe 5.3.1.1.2. Point of Sale System
4.6.3. Asia Pacific 5.3.1.1.3. Account Management

4.6.4. Middle East and Africa 5.3.1.1.4. Procurement


5.3.1.1.5. HR and Payroll 7.3.1.2. Heritage and Boutique Hotels
5.3.1.1.6. Hotel Backend System 7.3.1.3. Resorts and Spas
5.3.1.2. Network Solution 7.3.2. Restaurants and Cafe
5.3.1.2.1. Telephony System 8. Global Smart Hospitality Market Analysis and
5.3.1.2.2. Unified Communication Forecast, by Region

5.3.1.3. Guest Room Solution 8.1. Overview


5.3.1.3.1. In-Room Controls 8.2. Key Segment Analysis
5.3.1.3.2. Centralized Reservation 8.3. Smart Hospitality Market Size (US$ Mn)
System Forecast, by Region, 2017 - 2027
5.3.1.3.3. Mobile Application 8.3.1. North America
5.3.1.4. Security Solution 8.3.2. Europe
5.3.1.4.1. Surveillance System 8.3.3. Asia Pacific
5.3.1.4.2. Tracking and Monitoring 8.3.4. Middle East and Africa
Solution
8.3.5. South America
5.3.1.5. Display Solution
9. North America Smart Hospitality Market Analysis
5.3.1.5.1. Digital Signage and Forecast
5.3.1.5.2. Video Wall
9.1. Key Findings
5.3.1.5.3. Interactive TV
9.2. Impact Analysis of Drivers and Restraints
5.3.1.6. Bring Your Own Device
9.3. Smart Hospitality Market Size (US$ Mn)
5.3.1.7. Others (PMS connectivity) Forecast, by Component, 2017 - 2027
5.3.2. Services 9.3.1. Solutions
5.3.2.1. Managed Services 9.3.1.1. Hotel Operation Management
5.3.2.2. Professional Services System

5.3.2.2.1. Consulting Services 9.3.1.1.1. CRM

5.3.2.2.2. Support and Maintenance 9.3.1.1.2. Point of Sale System

5.3.2.2.3. Deployment and Integration 9.3.1.1.3. Account Management

6. Global Smart Hospitality Market Analysis and 9.3.1.1.4. Procurement


Forecast, by Deployment 9.3.1.1.5. HR and Payroll
6.1. Overview and Definitions 9.3.1.1.6. Hotel Backend System

6.2. Key Segment Analysis 9.3.1.2. Network Solution

6.3. Smart Hospitality Market Size (US$ Mn) 9.3.1.2.1. Telephony System
Forecast, by Deployment, 2017 - 2027 9.3.1.2.2. Unified Communication
6.3.1. On - Premises 9.3.1.3. Guest Room Solution
6.3.2. On - Demand 9.3.1.3.1. In-Room Controls
7. Global Smart Hospitality Market Analysis and 9.3.1.3.2. Centralized Reservation
Forecast, by Hotel Type System

7.1. Overview and Definitions 9.3.1.3.3. Mobile Application

7.2. Key Segment Analysis 9.3.1.4. Security Solution

7.3. Smart Hospitality Market Size (US$ Mn) 9.3.1.4.1. Surveillance System
Forecast, by Type, 2017 - 2027 9.3.1.4.2. Tracking and Monitoring
Solution
7.3.1. Hotels
9.3.1.5. Display Solution
7.3.1.1. Business Hotels
9.3.1.5.1. Digital Signage
9.3.1.5.2. Video Wall 10.3.1.2. Network Solution
9.3.1.5.3. Interactive TV 10.3.1.2.1. Telephony System
9.3.1.6. Bring Your Own Device 10.3.1.2.2. Unified Communication
9.3.1.7. Others (PMS connectivity) 10.3.1.3. Guest Room Solution
9.3.2. Services 10.3.1.3.1. In-Room Controls
9.3.2.1. Managed Services 10.3.1.3.2. Centralized Reservation
System
9.3.2.2. Professional Services
10.3.1.3.3. Mobile Application
9.3.2.2.1. Consulting Services
10.3.1.4. Security Solution
9.3.2.2.2. Support and Maintenance
10.3.1.4.1. Surveillance System
9.3.2.2.3. Deployment and Integration
10.3.1.4.2. Tracking and Monitoring
9.4. Smart Hospitality Market Size (US$ Mn) Solution
Forecast, by Deployment, 2017 - 2027
10.3.1.5. Display Solution
9.4.1. On - Premises
10.3.1.5.1. Digital Signage
9.4.2. On - Demand
10.3.1.5.2. Video Wall
9.5. Smart Hospitality Market Size (US$ Mn)
Forecast, by Hotel Type, 2017 - 2027 10.3.1.5.3. Interactive TV
10.3.1.6. Bring Your Own Device
9.5.1. Hotels
10.3.1.7. Others (PMS connectivity)
9.5.1.1. Business Hotels
10.3.2. Services
9.5.1.2. Heritage and Boutique Hotels
10.3.2.1. Managed Services
9.5.1.3. Resorts and Spas
10.3.2.2. Professional Services
9.5.1.4. Others
10.3.2.2.1. Consulting Services
9.5.2. Restaurants and Cafe
10.3.2.2.2. Support and Maintenance
9.6. Smart Hospitality Market Size (US$ Mn)
Forecast, by Country, 2017 - 2027 10.3.2.2.3. Deployment and Integration

9.6.1. The U.S. 10.4. Smart Hospitality Market Size (US$ Mn)
Forecast, by Deployment, 2017 - 2027
9.6.2. Canada
10.4.1. On - Premises
9.6.3. Rest of North America
10.4.2. On - Demand
10. Europe Smart Hospitality Market Analysis and
Forecast 10.5. Smart Hospitality Market Size (US$ Mn)
Forecast, by Hotel Type, 2017 - 2027
10.1. Key Findings
10.5.1. Hotels
10.2. Impact Analysis of Drivers and Restraints
10.5.1.1. Business Hotels
10.3. Smart Hospitality Market Size (US$ Mn)
Forecast, by Component, 2017 - 2027 10.5.1.2. Heritage and Boutique Hotels

10.3.1. Solutions 10.5.1.3. Resorts and Spas

10.3.1.1. Hotel Operation Management 10.5.2. Restaurants and Cafe


System 10.6. Smart Hospitality Market Size (US$ Mn)
10.3.1.1.1. CRM Forecast, by Country, 2017 - 2027
10.3.1.1.2. Point of Sale System 10.6.1. Germany

10.3.1.1.3. Account Management 10.6.2. France

10.3.1.1.4. Procurement 10.6.3. The U.K.

10.3.1.1.5. HR and Payroll 10.6.4. Italy


10.3.1.1.6. Hotel Backend System 10.6.5. Spain
10.6.6. Rest of Europe 11.4.1. On - Premises
11. Asia Pacific Smart Hospitality Market Analysis and 11.4.2. On - Demand
Forecast 11.5. Smart Hospitality Market Size (US$ Mn)
11.1. Key Findings Forecast, by Hotel Type, 2017 - 2027
11.2. Impact Analysis of Drivers and Restraints 11.5.1. Hotels

11.3. Smart Hospitality Market Size (US$ Mn) 11.5.1.1. Business Hotels
Forecast, by Component, 2017 - 2027 11.5.1.2. Heritage and Boutique Hotels
11.3.1. Solutions 11.5.1.3. Resorts and Spas
11.3.1.1. Hotel Operation Management 11.5.2. Restaurants and Cafe
System
11.6. Smart Hospitality Market Size (US$ Mn)
11.3.1.1.1. CRM Forecast, by Country, 2017 - 2027
11.3.1.1.2. Point of Sale System 11.6.1. China
11.3.1.1.3. Account Management 11.6.2. Japan
11.3.1.1.4. Procurement 11.6.3. India
11.3.1.1.5. HR and Payroll 11.6.4. Australia
11.3.1.1.6. Hotel Backend System 11.6.5. Rest of Asia Pacific
11.3.1.2. Network Solution
12. Middle East and Africa (MEA) Smart Hospitality
11.3.1.2.1. Telephony System Market Analysis and Forecast
11.3.1.2.2. Unified Communication 12.1. Key Findings
11.3.1.3. Guest Room Solution 12.2. Impact Analysis of Drivers and Restraints
11.3.1.3.1. In-Room Controls 12.3. Smart Hospitality Market Size (US$ Mn)
11.3.1.3.2. Centralized Reservation Forecast, by Component, 2017 - 2027
System
12.3.1. Solutions
11.3.1.3.3. Mobile Application
12.3.1.1. Hotel Operation Management
11.3.1.4. Security Solution System

11.3.1.4.1. Surveillance System 12.3.1.1.1. CRM


11.3.1.4.2. Tracking and Monitoring 12.3.1.1.2. Point of Sale System
Solution
12.3.1.1.3. Account Management
11.3.1.5. Display Solution
12.3.1.1.4. Procurement
11.3.1.5.1. Digital Signage
12.3.1.1.5. HR and Payroll
11.3.1.5.2. Video Wall
12.3.1.1.6. Hotel Backend System
11.3.1.5.3. Interactive TV
12.3.1.2. Network Solution
11.3.1.6. Bring Your Own Device
12.3.1.2.1. Telephony System
11.3.1.7. Others (PMS connectivity)
12.3.1.2.2. Unified Communication
11.3.2. Services
12.3.1.3. Guest Room Solution
11.3.2.1. Managed Services
12.3.1.3.1. In-Room Controls
11.3.2.2. Professional Services
12.3.1.3.2. Centralized Reservation
11.3.2.2.1. Consulting Services System
11.3.2.2.2. Support and Maintenance 12.3.1.3.3. Mobile Application
11.3.2.2.3. Deployment and Integration 12.3.1.4. Security Solution

11.4. Smart Hospitality Market Size (US$ Mn) 12.3.1.4.1. Surveillance System
Forecast, by Deployment, 2017 - 2027 12.3.1.4.2. Tracking and Monitoring
Solution
12.3.1.5. Display Solution 13.3.1.1.5. HR and Payroll
12.3.1.5.1. Digital Signage 13.3.1.1.6. Hotel Backend System
12.3.1.5.2. Video Wall 13.3.1.2. Network Solution
12.3.1.5.3. Interactive TV 13.3.1.2.1. Telephony System
12.3.1.6. Bring Your Own Device 13.3.1.2.2. Unified Communication
12.3.1.7. Others (PMS connectivity) 13.3.1.3. Guest Room Solution
12.3.2. Services 13.3.1.3.1. In-Room Controls
12.3.2.1. Managed Services 13.3.1.3.2. Centralized Reservation
System
12.3.2.2. Professional Services
13.3.1.3.3. Mobile Application
12.3.2.2.1. Consulting Services
13.3.1.4. Security Solution
12.3.2.2.2. Support and Maintenance
13.3.1.4.1. Surveillance System
12.3.2.2.3. Deployment and Integration
13.3.1.4.2. Tracking and Monitoring
12.4. Smart Hospitality Market Size (US$ Mn) Solution
Forecast, by Deployment, 2017 - 2027
13.3.1.5. Display Solution
12.4.1. On - Premises
13.3.1.5.1. Digital Signage
12.4.2. On - Demand
13.3.1.5.2. Video Wall
12.5. Smart Hospitality Market Size (US$ Mn)
Forecast, by Hotel Type, 2017 - 2027 13.3.1.5.3. Interactive TV
13.3.1.6. Bring Your Own Device
12.5.1. Hotels
13.3.1.7. Others (PMS connectivity)
12.5.1.1. Business Hotels
13.3.2. Services
12.5.1.2. Heritage and Boutique Hotels
13.3.2.1. Managed Services
12.5.1.3. Resorts and Spas
13.3.2.2. Professional Services
12.5.1.4. Others
13.3.2.2.1. Consulting Services
12.5.2. Restaurants and Cafe
13.3.2.2.2. Support and Maintenance
12.6. Smart Hospitality Market Size (US$ Mn)
Forecast, by Country, 2017 - 2027 13.3.2.2.3. Deployment and Integration

12.6.1. GCC 13.4. Smart Hospitality Market Size (US$ Mn)


12.6.2. South Africa
Forecast, by Deployment, 2017 - 2027
13.4.1. On - Premises
12.6.3. Rest of MEA
13.4.2. On - Demand
13. South America Smart Hospitality Market Analysis
and Forecast 13.5. Smart Hospitality Market Size (US$ Mn)
Forecast, by Hotel Type, 2017 - 2027
13.1. Key Findings
13.5.1. Hotels
13.2. Impact Analysis of Drivers and Restraints
13.5.1.1. Business Hotels
13.3. Smart Hospitality Market Size (US$ Mn)
Forecast, by Component, 2017 - 2027 13.5.1.2. Heritage and Boutique Hotels

13.3.1. Solutions 13.5.1.3. Resorts and Spas

13.3.1.1. Hotel Operation Management 13.5.2. Restaurants and Cafe


System 13.6. Smart Hospitality Market Size (US$ Mn)
13.3.1.1.1. CRM Forecast, by Country, 2017 - 2027
13.3.1.1.2. Point of Sale System 13.6.1. Brazil

13.3.1.1.3. Account Management 13.6.2. Rest of South America


13.3.1.1.4. Procurement 14. Competition Landscape
14.1. Market Player – Competition Matrix 15.7. IBM Corporation
14.2. Market Revenue Share Analysis (%), by 15.8. Infor, In
Company (2018)
15.9. Johnson Controls
14.3. Regional Presence (Intensity Map)
15.10. NEC Corporation
15. Company Profiles (Details – Business Overview, Sales
15.11. Oracle Corporation
Area/ Geographical Presence, Revenue and Strategy)
15.1. Building Inc. 15.12. Schneider Electric Se

15.2. Cisco Systems, Inc. 15.13. Siemens AG

15.3. CONTROL4 Corporation 15.14. Smart Hospitality Corporation

15.4. Embrio Enterprises Pte Ltd. 15.15. Winhotel Solution S.L.


16. Key Takeaways
15.5. Honeywell International, Inc.
15.6. Huawei Technologies Co. Ltd.
Data Analysis and Presentation Sample

Executive Summary

Regional Snapshot
Key Trend Analysis

Asia
Low MediumHigh
CAGR (2018-2026)

Pacific,
Middle 233.88 ,
Europe,
Asia Pacific and North
East and 203.24 ,6.3%
Africa, 4.9%
52.44 , South North
4.2% America, America,
62.31 , 251.12 ,
4.1% 4.7%
Low Medium High
Incremental Opportunity

Opportunity Analysis
Value Chain Analysis

Competition Dashboard
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