Kaira Marie J.

Aurelio

TRM701A

The Passenger Bill of Rights

1. Right to know when they purchase a ticket any important restrictions on

how that ticket may be used.

2. Right to special assistance.

3. Right to having a ticket or Permit to Travel before getting in any

transportation where Penalty Fares apply.

4. Right to access to transport for disabled persons and persons with reduced
mobility at no additional cost.

5. Right to know the information when the service is cancelled or delayed in

departure.

6. Right of reimbursement of the full ticket price or rerouting in case of

cancellation or long delay.

7. Right to keeping the passenger informed before and during their journey
about on-board services, station calling points and any delays that might affect
the journey.

8. Right to Transportation and Baggage Conveyance.

9. Right to submit complaints to the carriers.

10. Right to know the Terms and Conditions of the Contract of Carriage.