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7 BASIC BENEFITS OF QUALITY MANAGEMENT SYSTEM

QMS Process Benefits Realized [Silent Savings]


1. Determine and document roles, Minimizes the confusion of who does what, chances
responsibilities and authority to of unfinished work and the need to wait for someone
perform business process to make decisions.

2. Standardize documented Helps improve consistency by establishing a


business process (where predictable process and reduce or prevent rework
necessary) due to unacceptable variability and results.

3. Ensure competency prior to Helps reduce poor output quality and wastes from
assigning work repair, rework, regrade and reinspection.

4. Ensure traceable records are Helps demonstrate compliance with customers’ and
controlled and retrievable easily other interested parties, requirements, and conduct
problem investigation and resolution.

5. Control nonconforming outputs Prevent mix-up with conforming products, and


shipping nonconforming parts to internal and
external customers, which prevents internal and
external failures.
6. Monitor and measures Helps ensure reliable process results, reduce or
resources prevent delivering nonconforming products and
services to customers, and enhance customer
confidence
7. Control changes Helps prevent chaos and waste by ensuring changes
are managed through a process. For example,
manufacturing in unaware of a change and produces
a product in large volume without taking into
consideration such changes. This shall result in the
potential scrapping of those affected products.
Service organizations sending service personnel to
site

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