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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Name of Security Agency
Date of Check
Name/Designation/Contact Number
of Liaison Officer from SA
Assessor (s)
Name/Signature
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1
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Processes Category
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
1.2.1 Score System (max 40 pts) pt
Is there a continuous training program for
the security officers? Collation of Information
Evidence of a dedicated personnel/team who
Collation of Information
collates information to convert into training 6
There must be a dedicated personnel/team
programs.
who is responsible for collating information
from different sources. Examples of such No dedicated personnel/team or dedicated
sources could include the following: personnel/team collates information to convert 0
1. Occurrences of learning values from into training programs.
deployment sites (E.g. incidents or Development of Training Packages
near-misses)
2. Exercise reports Evidence of 2 training packages containing all 3
24
3. Articles or reports of local/overseas specified components
incidents which are security related Evidence of 1 training package containing all 3
12
(The above examples are not exhaustive. SAs specified components
may collate information from other sources) No evidence of a training package. 0
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Delivery of the Training Package
SA can deliver the training packages to its
security officers either via classroom or e-
learning platform.
Total
Assessor: LO:
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3
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
1.2.2
Is there a mechanism to assess and Score System (max 15 pts) pt
validate the effectiveness of the training
Evidence of a mechanism to assess and validate
program (ref s/n 1.2.1)?
effectiveness of the training program with the 5 15
specified components
Can the mechanism identify weaknesses for
remedial actions? No evidence of such mechanism 0
This mechanism must include the following Assessor’s Observation
components:
• Assessment via quiz/test
• Identification of Security Officers who have
fared badly for remedial training or additional
coaching
• Data analysis to identify specific areas
where the majority of Security Officers have
fared badly
• Review of the training curriculum to
determine whether there are weaknesses
which may have led to the poor performance
by the majority
• Re-design of the training curriculum where
appropriate
Total
Assessor: LO:
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4
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
People Category
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
2.2.1 Score System (max 10 pts) pt
Is the supervisor familiar with deployment
plan of the SA? 4 deployment sites where the number and names
of Security Officers deployed are verified to be 10
This criterion refers to supervisor deployed at correct
main office 2 to 3 deployment sites where the number and
names of Security Officers deployed are verified 5
The supervisor may refer to any available to be correct
information at the office. <2 deployment site where the number and names
of Security Officers deployed are verified to be 0
The supervisor must show that he knows the correct
following:
The number of deployment sites his SA Score System for SAs with fewer than 4
is guarding deployment sites
The locations of all the deployment sites
No. of deployment
The number of Security Officers
sites SA has
deployed at each deployment site
The names of Security Officers 3 2 1
deployed at each deployment site
3 deployment sites where the
The assessors will randomly pick 4 number and names of Security
10 Pts - -
deployment sites for verification by calling the Officers deployed are verified
sites and verifying the information provided by to be correct
the supervisor. 2 deployment sites where the
number and names of Security
5 Pts 10 Pts -
Assessor must note down if there are any Officers deployed are verified
discrepancies between the information to be correct
provided by supervisor and the Security 1 deployment site where the
Officers deployed. number and names of Security
0 Pts 5 Pts 10 Pts
Officers deployed are verified
Note: For any SA which has fewer than 4 to be correct
deployment sites, the allocation of points will 0 deployment site where the
be based on the 2nd Score System. number and names of Security
0 Pts 0 Pts 0 Pts
Officers deployed are verified
SAs with no deployment site must provide to be correct
documentary proof to the assessor within one Assessor’s Observation
week from the date of Main Office assessment
to be exempted from this criterion.
Total
Points Awarded for People Category /10 pts
Assessor: LO:
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5
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Systems & Technology Category
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.1 Score System (max 20 pts) pt
Does the SA run a Command Centre or
Ops Room 24 hours daily to oversee all its Evidence of a physical Command Centre or Ops
20
operations? Room operating 24 hours daily
The SA with deployment sites operating 24 hours
Evidence of a physical Command Centre or but does not run a physical Command Centre or 0
Ops Room operating 24 hours daily. Ops Room 24 hours daily
Assessor’s Observation
The physical Command Centre or Ops Room
must comprise of a dedicated personnel /team
present to monitor the SA’s operations and
communicate with the Security Officers using a
communications system.
Total
Assessor: LO:
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6
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.2 Score System (max 10 pts) pt
Does the SA have a wireless voice
communications system to support its Evidence of a wireless voice communications
ground operations? 10
system in place. (Eg: Non-mobile phones)
Total
Assessor: LO:
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7
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.3 Score System (max 10 pts) pt
Does the SA deploy technology to facilitate
supervision? Evidence that at least 2520% of deployment sites
have real time electronic attendance taking 5
Evidence of technology to facilitate real time system (centrally monitored at one location).
supervision. Evidence that at least 2520% of deployment sites
5
have real time remote viewing of CCTV.
The technology must cover real time No evidence of technology to facilitate supervision
attendance taking and remote supervision. 0
provided.
Assessor’s Observation
Assessors will verify this technology during the
main office assessment. .
Verification of attendance through phone call is
not accepted as real-time technology
supervision.
Example:
Out of 90 deployments sites, 50 refused to
install CCTV. We will take 40 as the number of
deployment sites which the SA
has. Therefore, based on the requirement of
this criterion, the SA is required to submit
evidence for 8 deployment sites.
Total
Assessor: LO:
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8
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.4
Score System (max 3 pts) pt
Does the SA have an electronic system to
monitor and ensure that patrol is carried Monitoring system to ensure that patrol is duly
out according to the deployment site’s 3
carried out.
requirement?
No evidence of system to monitor and ensure that
0
Evidence of a monitoring system to ensure that patrol is carried out.
patrol is duly carried out. For SA without any deployment site requiring
NA
patrol.
An example would be the Guard Tour System Assessor’s Observation
(GTS).
Total
Assessor: LO:
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9
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.5
Score System (max 350 pts) pt
Does the SA have an electronic Incident
Management System to report, manage Evidence of an electronic Incident Management
and document incidents? 350
System which meets all the requirements
No evidence of electronic Incident Management
Evidence of an electronic Incident
System or system did not meet all of the 0
Management System to report, manage and
requirements.
document incidents.
Assessor’s Observation
The requirements of this system are:
It must be IT based system (E.g.
Computer software or IT systemsi.e. paper
and pen filing system is not accepted)
It must track the start of the incident to
its conclusion
It must contain the following 7
components for incident reporting:
1) What happened?
2) When did it happen?
3) Where did it happen?
4) Who was involved?
5) How did it happen?
6) Why did it happen?
7) Was there any security implication
due to the incident?
The systemIt must have features to
search for any past incident based on
dDate, /Ttime, /Pplace and/or of incident,
Classification of Incident and Pperson(s)
involved
Total
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10
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Assessor: LO:
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.6 Score System (max 40 pts) pt
Does the SA have a secured IT system to
facilitate training through e-learning? Secured IT system which allows Security Officers
20
to receive training through e-learning .
Evidence of a secured IT system which allows
Security Officers to receive training through e- The above system also allows e-learning anytime
20
learning. and anywhere.
No evidence of secured IT system to facilitate
0
Additional 20 points will be given if the system training through e-learning.
allows the Security Officers to access the e- Assessor’s Observation
learning anytime and anywhere remotely.
Total
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11
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Assessor: LO:
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12
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.7
Score System (max 40 pts) pt
Does the SA have a secured IT system to
administer e-testing? Evidence of a secured e-testing system 40
Evidence of a secured e-testing system to No evidence of secured IT system to administer e-
0
administer tests for Security Officers. testing
Assessor’s Observation
Assessors will require a demonstration of the
system.
Total
Assessor: LO:
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13
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
3.2.8 Score System (max 20 pts) pt
Does the SA have an electronic system to
track the developmental training of its Evidence of the electronic system must capture all
Security Officers for progression under the required information:
PWM? • Particulars of Security Officers
• Training records of Security Officers
Evidence of an electronic system to track the • Effective date of current PWM grades held by 20
following: the Security Officers
Particulars of Security Officers • Projected dates when each Security Officer is
Training records of Security Officers eligible for progression to the next higher
Effective date of current PWM grades held PWM grade
by the Security Officers
No evidence of electronic system or use of
Projected dates when each Security Officer manual system to track the developmental training 0
is eligible for progression to the next higher of its Security Officers
PWM grade
Assessor’s Observation
SAs must use an electronic system (e.g.
spreadsheet such as Microsoft Excel) to track
the developmental training of its Security
Officers progression under PWM.
Total
Assessor: LO:
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14
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SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
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