WOODS & WATER MEDICAL CENTER

1101 Lake Ave W #1

Ladysmith, WI 54848
(715) 532-3399
wwmc.com

STAFF NEWSLETTER
November 14, 2019

Starting in January 2020, Woods & Water Medical Center will be engaged in two major projects. First,
we are participating in a clinical trial for Mason Pharmaceuticals. A team from Mason will be coming to
the center on January 15th for a preliminary meeting. The trial is expected to last from May to October
2020 and involves testing of a new drug for anxiety disorders. Second, Woods & Water Medical
Center is undertaking a complete overhaul of its documentation system. A documentation specialist
from Epic will be training in the new procedures starting in February of 2020.

Make sure you verify a patient’s insurance coverage before the patient is seen (except in emergencies).
Coverage changes in different circumstances, such as when patients change jobs, get a divorce, or
leave college. Unless patients are seen on a regular basis, you should ask patients if there have been
any changes in their coverage.

All information about a patient’s condition, treatment, and care is considered confidential and must not
be shared with unauthorized individuals inside or outside Woods & Water Medical Center. We ask
that all staff members read the guidelines on patient confidentiality set out in the Office Procedures
Manual.

At Woods & Water Medical Center, we strive to balance the needs of the patient and the physician
when scheduling appointments. Ideally, the patient should not have to wait to see the physician, and
the physician should not have to wait to see the patient. The center has now developed a list of common
procedures, and the approximate time needed to perform the procedures. When a patient calls to
request an appointment for a procedure, please book appropriately, and ask the patient to arrive 15
minutes before the appointment time to complete paperwork.