November 2019

Savanta Global

Role Specification:

Senior IT Support
Executive

Classified: Private

Location: Delhi, Noida Area

Business Area: IT Support
Reports to: Global IT Director
Salary: TBC – Dependent on Experience
Start Date: 1st February 2020

Make better decisions

 About Savanta
Savanta is a thriving data, research and insights consultancy. Born when five best-in-class
specialist agencies joined forces, we offer a full range of integrated intelligence services at
global scale – married to deep sector, issue and methodological expertise – delivered with
an entrepreneurial spirit and client-first mindset.

All to help our clients Make Better Decisions.

Our values underpin everything we do and ‘Savanteers’ embody these:

 We’re Empowering: We believe in supporting the best ideas no matter who or where
they come from.
 We’re Curious: We’ve an insatiable appetite to learn about the world and how it works
– always trying to understand the ‘why?’ so we can point to the ‘what next?’.
 We’re Entrepreneurial: we’re never satisfied with the status quo, seizing every
opportunity to change it for the better and deliver commercial success.
 We’re Collaborative: We actively welcome different perspectives and get the best
results by working seamlessly with each other, our partners and our clients.
 We’re Brave: We have courage in our convictions to do what’s right, even if it means
standing apart from the crowd, or having difficult conversations.

The Role
Senior Executive – IT Support | Savanta, Delhi

As Senior IT Support Executive, you will be the primary point of contact for IT queries and
responsible for delivering an efficient service. You’ll assist with all desktop support queries in a
Microsoft Windows environment, while taking ownership of user administration and
compliance with our ISO 27001 standards.

In this internal-facing role, you’ll report to the Global IT Director based in our London HQ and
work closely with our growing India Operations team. More specifically, your core
responsibilities will extend to:

 Troubleshooting and solving user support issues – software and hardware;

 Ensuring service request tickets are resolved in a timely manner and escalated
appropriately to the Global IT Support Team;
 Configuration, deployment and maintenance of desktops, laptops, mobile and
telephone equipment;
 Ensure devices are properly patched and maintained and that all logs are checked as
part of our health controls;
 Managing of our asset register including phones, laptops and account logins;
 Implementing procedures in compliance with global security and privacy policies;
 Organising and maintaining all important documentation and information;
 Monitoring server logs and reports and identifying potential risks.

Savanta Role Specification

About You
Providing an exceptional service and going the extra mile for our clients and colleagues is in
our DNA – exceptional customer service skills are therefore essential. With exposure to
multiple functions in a fast-paced, growing business, this role is ideally suited to a diligent and
outgoing individual with a hunger for continuous learning and improvement.

A first-class IT support service is essential for the commercial success of the business. The
successful candidate will therefore be an experienced Senior Support Engineer who is equally
at ease with hands-on desktop support as with taking ownership of the IT Support function.

Additionally, applicants should demonstrate:

 A minimum of 3 years’ experience in similar positions;

 Excellent technical knowledge of Windows 10 PCs hardware and software;
 Working proficiency in SaaS platforms such as Azure and Office 365;
 Ability to operate effectively in a team environment with both technical and non-
technical team members;
 Ability to manage time effectively, set priorities appropriately and always operate
with a high level of customer service;
 Education to Degree level or qualification through experience in IT support;
 Working Proficiency in English alongside excellent verbal and written
communication skills;
 A positive ‘can-do’ attitude, high level of attention to detail; and strong work ethic;
 Ability to remain calm in a fast-paced and growing environment;
 Flexibility to work a shift pattern aligned to UK and Eastern US time zones.

Why Join Us
With offices in the US, Canada and the UK, over 280 staff globally, and ambitious growth
plans, Savanta offers the benefits of scale, whilst our specialist Practices, with their deep
expertise and nimble teams built around individual clients, make life at Savanta feel more like
working at a smaller, ‘boutique’ agency. Our client portfolio includes Google, Facebook,
Amazon, Microsoft, Fitness First, Sprint, Wagamama, PhotoBox, Hilton, Coutts, Argos,
Deliveroo, Superdry, CBRE, Renault, Barclays, Formula 1 and Allianz.

Part of the vibrant Next 15 Communications Group, we have an entrepreneurial company

culture that actively recognises and values its people and offer unrivalled scope for career
development. As well as a highly competitive salary and generous holiday allowance, you can
expect a comprehensive benefits package* and flexible working practices.

*Full details of local benefits and perks available on request from Savanta HR.

Savanta is committed to being an equal opportunities employer and opposes all forms of unlawful discrimination.
We value workplace diversity and inclusion and welcome applications from suitably qualified candidates of all
backgrounds.

Savanta Role Specification