SURVEY QUESTIONNAIRE

Dear Sir/Madam!
This survey is being conducted to understand the Employment Status and Its Effect
on Service Oriented OCB. Your responses are voluntary and will be confidential. All
responses will be compiled together. The results will be used for research purposes
only. Thank you for your valuable input and cooperation.

1. Personal Information
a) Gender Male ( ) Female ( )
b) Age: Below 25 ( ) 26-40 ( ) Above 40 ( )
c)Qualification:
e)Total Experience (in years)
f) Income:
g)Employment Status Temporary ( ) Permanent( )

Disagree

Disagree
Strongly

Strongly
2. Given below the statements about Service-

Neutral

Agree

Agree
Oriented OCB
(Tick only one number for every statement)
2.1 I tell outsiders this is a good place to work. 1 2 3 4 5
2.2 I say good things about organization to others. 1 2 3 4 5
2.3 I generate favorable goodwill for the company. 1 2 3 4 5
2.4 I encourage friends, family to use firm's products 1 2 3 4 5
&services.
2.5 I actively promotes the firm's products and services 1 2 3 4 5
2.6 I follow customer-service guidelines with great care. 1 2 3 4 5
2.7 I carefully follows guidelines for customer promotions 1 2 3 4 5
2.8 I follow up in a timely manner to customer problems. 1 2 3 4 5
2.9 I follow up in a timely manner to customer requests. 1 2 3 4 5
2.10 I perform duties without mistakes. 1 2 3 4 5
2.11 I always have a positive attitude at work. 1 2 3 4 5
2.12 Regardless of circumstances I am exceptionally 1 2 3 4 5
respectful to customers.
2.13 I encourage co-workers to contribute ideas, 1 2 3 4 5
suggestions for service improvement.
2.14 I contribute many ideas for customer promotions. 1 2 3 4 5
2.15 I contribute many ideas for communications. 1 2 3 4 5
2.16 I make constructive suggestions for service 1 2 3 4 5
improvement.
2.17 I Frequently present to others creative solutions to 1 2 3 4 5
customer problems.
2.18 I Takes home brochures to read up on products and 1 2 3 4 5
services.

1
 Disagree

Disagree
3. Given below the statements about Organizational

Strongly

Strongly
Neutral

Agree

Agree
Commitment
(Tick only one number for every statement)

3.1 I would be happy to spend the rest of my career in this 1 2 3 4 5

organization.
3.2 I really feel as if this organization’s problems are my 1 2 3 4 5
own.
3.3 I feel like ‘part of the family’ at my organization. 1 2 3 4 5
3.4 I feel a strong sense of belonging to my organization”. 1 2 3 4 5
3.5 I feel emotionally attached’ to this organization”. 1 2 3 4 5
3.6 This organization has a great deal of personal meaning 1 2 3 4 5
for me.

Disagree

Disagree
Strongly

Strongly
4. Given below the statements about Job Satisfaction

Neutral

Agree

Agree
(Tick only one number for every statement)

4.1 I feel fairly satisfied with my job. 1 2 3 4 5

4.2 Most days I am excited about my job. 1 2 3 4 5
4.3 Each day my work ends timely. 1 2 3 4 5
4.4 I find real enjoyment in my work. 1 2 3 4 5
4.5 I consider my job to be pleasant. 1 2 3 4 5

Thank You