Book #1

The Heart of Hospitality: Great Hotel and

Restaurant Leaders Share Their Secrets
Written by Micah Solomon

Book #2
Without Reservations: How a Family Root Beer
Stand Grew into a Global Hotel Company
Written by J.W. “Bill” Marriott, Jr

Book #3
Contagious: Why things catch on
Written by Jonah Berger

Book #4
Be our Guest: Perfecting the Art of Customer
Service
Written by The Disney Institute and Theodore Kinni

Book #5
Check-In Check-Out: Managing Hotel Operations
Written by Gary K Vallen and Jerome J Vallen

Book #6
100 Tips for Hoteliers
Written by Peter Venison
Book #7
Down and Out in Paris and London
Written by George Orwell

Book #8
Revenue Superstar!: The Simple Rules of Hotel
RevenueManagement
Written by Johan Hammer

Book #9
The Cornell School of Hotel Administration on
Hospitality: Cutting Edge Thinking and Practice
Written by Michael C. Sturman, Jack B. Corgel, Rohit
Verma

Book #10
Setting the Table: The Transforming Power of
Hospitality in Business
Written by Danny Meyer

1.The Heart of Hospitality: Great Hotel and Restaurant

Leaders Share Their Secrets

2. Be Our Guest: Perfecting the Art of Customer

Service
3. 7 EASY Ways to Show Your Employees YOU Care!:
A Booklet for Hotel Managers and Others

4. Exceptional Service, Exceptional Profit: The Secrets

of Building a Five-Star Customer Service Organization