Worker Requirements

1. Knowledge, Skills, and Abilities (KSAs)

2. Education

3. Experience

4. Licenses

5. Permits

6. Special abilities

Ex: HR managers must have knowledge of recruitment, selection, training, compensation and benefits,
labor relations and negotiations, human resource information systems, oral/written comprehension,
active listening, critical thinking.

Working Conditions

1. Social context
2. Physical environment
3. Vary along dimensions
4. Based on level of noise and possible exposure to hazardous factors

Job Analysis Process

1. Determine job analysis program

2. Select and train analysts
3. Direct job analyst orientation
4. Conduct the study
5. Summarize results: write job descriptions

Job Analysis Data Gathering Methods

1. Questionnaires

2. Interviews

3. Observation

4. Participation

Job Analysis Units

1. Element: the smallest step

Ex: Connecting a flash drive into a USB port.

 2. Task: one or more elements

Ex: Keyboarding text into memo format.

3. Position: a collection of tasks

Ex: Clerk typist.

4. Job: a group of positions with similar tasks

Bob, John, and Jason are clerk typists

5. Job family: a group of two or more jobs with similar characteristics

Clerical job family: file clerk, clerk typist, administrative clerk

6. Occupation: a group of jobs

Office support occupation

Writing Job Descriptions

Should include:

1. Job title

2. Job summary

3. Job duties

4. Worker specifications

SOC

 Standard Occupational Classification system

 Office of Management and Budget

 Replaces DOT

 Lists

1. 23 Occupational Groups,

2. 98 Minor Groups
 3. 452 Broad occupations

4. 822 Detailed occupations

Universal Compensable Factors

1. Skill

2. Effort

3. Responsibility

4. Working conditions

Job Evaluation Process Steps

1. Select technique

2. Choose committee

3. Train members to evaluate

4. Document plan

5. Communicate with employees

6. Set-up appeals process

Point Method Steps

1. Select benchmark jobs

2. Choose compensable factors

3. Define factor degrees

4. Determine weight of factors

5. Determine point value

6. Verify factor degrees & point values

7. Evaluate all jobs