Enhancing Your INTERPERSONAL COMMUNICATION AND PRESENTATION SKILLS -

building rapport and relationships

PROGRAMME DETAILS
Duration : 2-days Medium of : English/ Bahasa
Instruction Malaysia
Minimum : 100 pax per session Target : Personnel from Banks
Participants Audience

PROGRAMME OVERVIEW
Staffs in any organization must communicate well, both orally and in writing, internally and externally, to
people at many levels and from a variety of backgrounds. This can include passing on and receiving
information, motivating, persuading and influencing, and handling interpersonal relationships.

As professionals you represent your department and your organization (as well as yourself) so your
communication skills are always of prime importance.

This 2-day intensive course will focus on the skills which are vital for success; you will receive the attention
needed to help you improve and develop your communication and your presentation skills.

PROGRAMME OBJECTIVES
• Develop “active listening” skills to really tune in to coworkers and cultivate productive
relationships
• Improve communication to get the response you want
• Find solutions to “people problems”
• Overcome “automatic resistance” to new ideas and get your proposals approved
• Gain other departments’ cooperation to implement ideas
• Sell your ideas to the group
• Realize how others perceive you and improve communication to get the response you want
• Create a climate for action: give constructive criticism and positive reinforcement
• Develop your presentation skills
• Add value to yourself by being well trained and updated in areas of greatest concern in your
profession
• Overcome the anxiety and fear of talking to groups of all sizes.
• Make yourself believable, credible and interesting in front of audiences.
• Create impressive and understandable visual aids.
• Spice up boring, and dry presentation.
• Set-up the presentation area for maximum effectiveness.
• Use appropriate and well-placed humor.
• Keep audiences interest during the entire talk.

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 • Find and use simple quotes and anecdotes to drive home key points.
• Say and do the right thing when something goes wrong.
• Expertly handle question and answer sessions.

PROGRAMME CONTENT
MODULE ONE: INTRODUCTION
• Icebreaker
• Objectives and Outcomes
• Rationale for Interpersonal Communication Skills and Effective Presentation Skills
• Assess Your Own Self-Awareness and Interpersonal Awareness Levels
MODULE TWO: COMMUNICATION PRINCIPLES
• Understand the Communication Process
• Identifying common barriers to productive communication
• Recognize Communication Goals You Need for Success in Your Job
MODULE THREE: COMMUNICATION SKILLS
• Non-verbal communications and body language: what can help or hinder
• Why listening is important / How to listen properly
• The importance of active listening / Listening for feelings
• Skills for self-expression and for putting your ideas across well
• Activity: Impromptu Speech Select from list of topics e,g Don't wait for tomorrow, live your best
life now, Think the right thoughts, don't let negativity poison your mind, Speak the right words,
encourage yourself and others, See your dreams come to past, keep believing and work hard.
• Understanding perception, self-concept and expressing emotions
• The art of asking questions
MODULE FOUR: PUBLIC SPEAKING SKILLS
• Types of Presentations
• Critical Success Factors
• Presentation Objectives
• Audience Analysis
MODULE FIVE: VERBAL AND NON-VERBAL SKILLS FOR SUCCESSFUL PUBLIC SPEAKING
• Appearance : Professionalism / Projecting an image
• Posture : The speaker’s stance / Confidence
• Gestures : The comfort zone / Meaningful movement
• Eye Contact : Audience connection / Pulling the audience in
• Facial Expressions : Facial gestures
• Voice / Volume / Pacing and clarity / Padding / Non-Words

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MODULE SIX: STRUCTURE OF PRESENTATIONS
• Defining your presentation's precise purpose and objective and key ideas
• Planning, Organizing, Structuring and Preparing your presentation
• What is an Idea Tree
• Demonstration and Use of Idea Tree
• Structure and hierarchy using Idea Tree
• Presenting your ideas effectively with idea tree
• Selecting appropriate styles for your purpose
MODULE SEVEN: PRESENTATION SKILLS
• Developing your presentation
• Getting it together: what works well and what to avoid
• Gaining and Maintaining Attention
• Assemble ideas and data and create a Visual Aids, Visual Metaphor which illustrates, clarifies, or
communicates results or conclusions.
• Rehearsal
• Anxiety and Stress Control
• How to handle questions and answers & common problems

Important Note:
• The program structure and contents are subject to change based upon the dynamics of the
learning group and other justifiable factors.
• Course outlines can be further customized to suit your organisation’s requirements.

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