Downloaded From www.rejinpaul.com Reg. No. i if Question Paper Code : 10335 M.B.A. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2014 Second Semester BA 7201 — OPERATIONS MANAGEMENT (Regulation 2013) me : Three hours MaXimung: 100 marks Answer ALL questions, ny PART A— (10x 2=20 magia C i What is an expert system? i What is mass customization? What is tracking signal in stg. y What is Naive forecast? AN, What is rated capacity? Y) ® Define Work Messe ent, What is a stookout?, y What are thie edmronents of holding cost? What is load leveling? Fern Ayhae i a Work Breakdown Structure (WBS)? PART B— (5 x 16 = 80 marks) (a) What is supply chain management? Explain in detail how the Internet. has changed the fundamental way of doing business and managing the supply chain. Or (©) Describe the characteristics of services and manufactured products, List and briefly describe five differences between sor and manufacturing Provide examples to illustrate your arguments, az (a aa (Grow With Us12. (a) ) 13. (@) (b) * What is Work Study? Downloaded From www.rejinpaul.com A manufacturer's research and development center must expand by building a new facility, The search has been narrowed to five locations, all of which are acceptable to management. The assessment of these sites is being made on the basis of the five subjective location factors that, follow. Management has agreed to use a five-point scale (Excellent = 5, and Poor = 1) to quantify and compare their subjective opinions about the relative goodness of the sites. The weight reflects the importance of each factor in the decision. . Tocations Factor Weigh AB Labor climate 0.30 4 a Proximity to markets. 0.305 Quality of life Ons a a e 5 Proximity to Gish? Be Y dee 5 suppliers x : Taxes 0.10% aT as o a , Caloulate the weighted softe fot)éach alternative. Which location would yoursommend? A Or 2 Describe theymerits“and demerits of the three capacity design decision alternatives “hope make-to-order, assemble-to-order, and make-to-stock strategies from the producer's and from the customer's perspective. 4 Explaimethe different types of product design. Also highlight the _tvasiorsticn ofa good produet design. =~ Or Explain in detail about the Work study procedure. What is Value Analysis? Explain in detail the procedure to carry out Value Analysis Or What is purct purchasing? sing? What are the objectives and functions of 2 a rej i.comfio? fa) @) Downloaded From www.rejinpaul.com Describe how to calculate the Earliest Finish (BF), the Latest Finish (LF), the Earliest Start (ES), and the Latest Start (LS) times for each activity in the project. Or For the information in the following table sequence the six jobs using First Come, First Served (FCFS) and Earliest Due Date (EDD). Calculate ./ the average flow time and average past due. It is now time zero, A Job] Process Time |Due Date |Days Since Arrival oO A 5 @ iL al fae 3 UO 9 e D 2 3 7 E 3 4 5 F 8 8 £, t 3 ( SS sommama (Grow With Us