Professional Documents
Culture Documents
Iso9001 2015awareness 160601032100 PDF
Iso9001 2015awareness 160601032100 PDF
Ramasubramanian +919952229598
Management Consultant/Trainer/Auditor 1
BACKGROUND OF ISO
ISO is an independent, non-governmental
international organization with a membership of
161 national standards bodies.
14
Ramasubramanian +919952229598 Management
Consultant/Trainer/Auditor 5
Act Plan
• How to improve • What to do?
next time? • (“Objective”)
• How to do it?
• (“Procedure”)
Check Do
• Did things happen • Do what was
according to plan? planned
Roles,
Scope of the responsibilities Planning of Awareness Design and Management
and changes development review
QMS
authorities
Control of
QMS and its Communication externally provided
Processes products and
services
Production &
Documented service
information
provision
Release of
products and
services
Control of
Nonconforming
process outputs,
products and
services
Must consider
the external and internal issues referred to in 4.1,
these processes;
risks and opportunities and plan and implement
appropriate actions to address them; NEW
NEW ensuring the quality policy is communicated, understood and applied
NEWensuring integration of the QMS requirements into business processes
is maintained;
the focus on enhancing customer satisfaction is maintained.
Plan:
a) actions to address these risks and opportunities, and
b) how to
integrate and implement these actions into the QMS processes
when to communicate
how to communicate”
Management review