14/10/2018 Email Etiquette – Learnlight Reference Site

Email Etiquette

How to write the perfect email.

Emails should be short and to the point.

Always include a clear message in the subject line, so the recipient knows whether it is important.

When necessary, identify yourself in the first paragraph.

Use simple language, and give all the important information at the top of the e-mail.

Add the details in the following paragraphs, but avoid writing too much. If the email contains
multiple messages, you can number the points to ensure the reader will take notice, or send
separate emails.

As for format, use bullet points or lists if possible, do not use all capitals, and choose a font that is
easy to read.

Make sure to clearly describe what action, if any, you want the recipient to do.

Let them know if you are including attachments.

End it in a polite manner and add a friendly comment.

Remember to proofread. Emails that are full of errors project an incompetent organization.

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