FAQs

‘Google Home Mini’

1. Why am I getting this device?
As we celebrate our first anniversary in business as Atos Syntel, as a token of appreciation you
are entitled to receive a free Google Mini smart speaker.

2. What can a Google Home Mini do?

The Google Home Mini is an entertainment device, a learning tool, and a home automation solution
in one compact package. It can play music or podcasts, stream video to your TV with Chromecast,
provide answers to a world of questions, and control your smart home devices. In short, it’s a
personal Google assistant that can do anything Google can, right at the command of your voice.

3. Why give out a Google Home Mini?

It is a step towards digital innovation and we are happy to gift you with a Google Mini, to rightfully
echo the sentiment. We do hope the product will be thoroughly enjoyed by you and your family.

4. How will this make my life more digital?

A: It puts the power of Google at the command of your voice. The Google Home Mini can
communicate with more than 5,000 smart devices for your home, including streaming media
players, digital thermostats, security systems, smart appliances, lighting, and other home
automation solutions. You can shop, open up a world of apps and knowledge, and control your
home with nothing more than your voice.

5. How do I use it?

A: The short answer is: just talk to it! It’s equipped with Google AI and speech recognition
technology, so it understands your voice and obeys your commands. If it doesn’t understand you
at first, it will learn what you want it to do. If you need more help, just ask it. Say “Hey Google,
how do I use my Home Mini?”

6. Why didn’t I receive a Google Home Mini?

A: Scope of gift extends to all associates who have joined us on or before 30th April 2018, since
the commencement of our integration journey.

7. How can I claim my product?

Given your eligibility to receive the product, you would have received a detailed instruction email
from ‘Atos Syntel Communications’ for product redemption. This would contain the link to claim
your product & unique coupon code.
In the rare event that you would have not received the claim email, please reach out to your
business HR.

8. Who do I reach out to, if I have a problem with my order?

For queries on device order, coupon redemption issue, tracking, delivery, replacement and other
support,
INDIA: Kindly contact the Helpline number: 1860-200-2161 or write to gstore@currentsretail.com
USA: https://support.google.com/store or call (855) 224-6378.
UK: https://support.google.com/store
Canada: https://support.google.com/store

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 Please ensure you visit your country’s google store website, navigate to the support page and
choose the relevant option

9. What do I do if the product delivered is faulty?

Google is a trusted partner for this activity and the product is expected to be reliable and fit for
use. However, in the unlikely event that the product performance is not as described, you may
place an exchange request as per the terms mentioned in following websites
India: https://gstore.currentsretail.com
USA/UK/Canada: https://support.google.com/store
Please ensure you visit your country’s google store website, navigate to the support page and
choose the relevant option.
10.Where can I clarify my shipping and delivery related queries?
India: Kindly refer to https://gstore.currentsretail.com
USA/UK/Canada: https://support.google.com/store
Please ensure you visit your country’s google store website, navigate to the support page and
choose the relevant option
11. How can I track the status of my delivery?
You can track the delivery status in the following links:
India: https://gstore.currentsretail.com
USA/UK/Canada: https://support.google.com/store
The google team is streamlined to deliver the product to you within 4 few weeks from placing the
order. However, given the high volume of orders being serviced, slight delay for some of the orders
could be expected. Please refer to the shipping policy in the aforementioned websites for further
details.

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About Atos Syntel
Atos Syntel is a leading global provider of integrated
information technology and knowledge process services.
Atos Syntel helps global enterprises evolve the core by
leveraging automation, scaled agile and cloud platforms to
build efficient application development and management,
testing and infrastructure solutions. Our digital services
enable companies to engage customers, discover new
insights through analytics, and create a more connected
enterprise through the internet of things. Our "Customer for
Life" philosophy builds collaborative partnerships and creates
long-term client value by investing in IP, solutions and
industry-focused delivery teams with deep domain knowledge.

To learn more, visit us at:

www.atos-syntel.net

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