OXFORD Business 1 TTS UH KY SECOND EDITION Starter Student’s Book lo) sTaM aU An\-e< MMe aNgBusiness Result SECOND EDITION Starter Student’s Book OXFORD UNIVERSITY PRESS John Hughes & Penny McLartyContent Introduction a Working with Language at Practically Busines een work cei aT point 1) Introducing I'm /youre/Speling Meeting people Meeting | «Introduce yourself yourself |Jobs Are you .? people ata « talk about jabs. conference + ask about names and. ie + spell + mest people 2 | company [Gamers | ie7 ire Nimes Stine The snd countries os phoneeall company game | Workoice —Yourcampeny Me’ Tey mai and Sandngemel Whats tw |= akaboitjou company Win- questions website requests arcwer! + askquestione ae * say email and website actresses, + email a request | Departments Rasa theres) Takingand Voicemail and thereare leaving messages departments message 5 | Products Company types Present Big numbers Ordering The question + talk about company types and activities simple: game ‘and activities hho / she /it ++ ask about company products + say big numbers + order a product G | Entertaining Feel analinkcan easy Inviting, ‘and times accepting and declining 7 | Techrolosy ten Possessive this / that / Giving Guess the «talk about office technology adjectives ©—«these / those instructions. technology ‘technology. + talk about what's in your office * ive instructions gm Transport and was /were Months Arranginga When can meeting Practice files Communication activities Audio scriptsIntroduction What's in the Student's Book? ‘Welcome to Business Result Second Edition Starter. In this book you will find: 8 .units, 2 Viewpoint video lessons, Practice files, Communication activities, Audi scripts. ‘Student's Book | Main unit Working with words Language at work Business communication Vocabulary Grammar Key expressions Practically speaking Talking point Everyday English Fluency task or game Student's Book | Practice fileBS Clade cei Ps tad > 1.1 Listen and read. Pa eed = 5 > 1.1 Listen again and repeat. Work in pairs. Introd Examples: Hello, ny naine’s (Sarah Kocian), Hi, I'm (Yann) urself. Stand up. Introduce yourself to other students.mat 1 IT technician 2 finance director = oi 4 sales representative 5 engineer 6 1.3 Listen and repeat eee 06 technician director assistant ger engineer BT Listen and complete with a job from 5. Tip | a/an Fabienne I'ma! What's your job, Luis? ‘a manager Luis Oh, I'ma? a director an assistant Paula What's your job, Ta an engineer Tageshi I'm an® ‘And you? Paula man‘, 8 Work in pais. Practise the conversations in 7 9 Work in pairs. Practise the conversations in 7 with your name and job.Unit 1 Yo! Language at work | I’m / you're / Are you 1, Listen and read. Jacob Hi, I'm Jacob. Kenji I'm Kenji. Hello. Jacob And you're Alice. Maria No, 1'm not Alice. 'm Maria. Jacob Sorry. You're Alice, Alice Yes. Hello. 2. Complete the Language point with 'm ore. LANGUAGE POINT Positive Negative Vm Jacob. L not Alice. You Alice. You're not Maria, >) For more information, go to Grammar reference on page 57. 3. Workin groups of four. Practise the conversation in 1. SS 4, 1.6 Listen and complete with the words. Tip | ‘m/am, te / are Are ‘mnot mam Use 'm or for speaking: Jacob ‘you an office assistant? ae Maria Yes, 1? ‘Are you a human resources manager? seer oe were: Jacob No,1?____.14__a finance director. Are you a manager? co el Question Short answers Are you a director? Yes, lam, No, I'm not 5. Workin pairs. Choose ajob. Askand answer questions. office assistant TT technician human resources manager finance director Examples: A Are you an office assistant? B Yes, Lam. A Are yous finance director? B No, I'm not. 'man IT technician. >? For more exercises, go to Practice file 1 on page 57.6 > 1.7 Listen and find the name badge. Ce Tomas Gorski Techical Assistant Enzo Gonzales OSB Sas Representative 3 Enzo Silva ' Daisuke Hori iMGE Saes Manager iT Technician. 7 Workin pairs. Student A, choose a name badge in 6. Answer Student B’s ‘questions, Student B, ask Student A questions. Find the name badge. Example: A. Are you Tomas? B No, I'm not. ‘A Are you an IT technician? B Yes, Tam. ‘A You're Daisuke B Yes, am: Practically speaking | Spelling 1 > 1.8 Listen and repeat. ABCDEFGHIJKLMNOPQRSTUVWXYZ 2. Workin pairs. Say the letters on the keyboard. Q Ww E R T iY) U | ° P 3 > 1.9 Listen and complete with the surname and first name. First name ‘Surname Jane Burton Steven i _— Borysiak 4. Workin pairs. Spell the names in 3, Example: A Jane Burton B Can you spell that? A FANE BURTON, >) For more exercises, go to Practice file 1 on page 57. 5. Workin pairs. Ask and answer the questions. Write the names. What's your first name? Can you spell that? What's your surname? Can you spell that?Yor Business communication | Meeting people 1» 1.10 Listen to three conversations. Match them to the pictures. 2 Match 1-5 toa-e. 41 Good morning. Are you Kasia? a Good afternoon, Sally. 2. I'm Franco, Nice tomeet you. Nice to meet you 3 Thisis Sally. b Yes, Lam. 4. See you soon. Yes, see you soon. And it 5 Goodbye. was nice meeting you, Sally. d Bye Key expressions € Nice to meet you too. Saying hello 3 > 1.11 Listen, check, and repeat. CeCe 4. Correct the mistakes. evening. 1 Good afternoon. Am you Jacob? este peta 2 Nice to meeting you, Sally What's your name? 3. Seeing you soon. ‘Are you (Mara)? 4 This are Kasia. 'm (Jacob). 5 I Franco. Nice to meet you. Hpac GETIS. 6 A Are you Mara? Nieto mest you. B Yes, I'm Nice to mest you too. Introducing other people > For more exercises, go to Practice file 1 on page 56. “hiss Alek. Seeley 5. Work in groups of three. Look at the pictures in 1. Practise the conversations. Saying goodbye Use your own names if you want. ae Student A You are Franco. eee Student B You are Kasia. See you soon. Student C You are Sally It was nice meeting you. 6 Stand up. Say hello and meet people. Introduce other people. Say goodbye.UT Re Colt) TALKING POINT Work in groups of three. You are ata conference. Student A is a conference ‘manager. Complete the expressions and practise the conversation. STUDENT A STUDENT C Hello. your name? Can spell that? My name Nice to : y meet you too. This is 1 v to I meet y Nice too, My name's your job? y Ima What's Itwas nice Change roles and repeat the conversation.Ya BS Clade cei Working with words | Companies and countries Peed 1 Listen and read. Complete the business card. Sor ao) Saleh Hello, Are you Ricardo Ferreira? 2 Whatis on your Ricardo Yes, 1am. Denteccnet Saleh My name's Saleh Al-Banwan. I work for Zain. See Ricardo Oh, nice to meet you. Saleh I'man engineer in the head office in Kuwait. Here's my cara Dr Saleh ALBanwan Network ?E, az } Head Office, Airport Road, 13083 Sefat ke ' ~ 2 Listen and complete the business cards with the companies. Asiana Aires Petrbrs Santander Alex Rivers B ene Vaptny — i Spain q Ricardo Ferreira Engineer Rio de Janeiro 10.Teacup Tip | and ‘My company is Santander Our head office isn Span. = ‘My company i Santander and ‘our head office is in Spain. 3. Workin pairs. Practise the conversation. A Hello T:oork for... What’ your company? B My company is 4, Workin pairs. Look at the map. Where is your head office? ser 5 Look at the map again. Find the countries. e ° ee Spain Japan South Korea eo. se oe China Kuwait the USA oe eee © cee Brazil Germany Saudi Arabia 6 > 2.3 Listen and repeat the countries in 5. 7 > 2.4 Listen and complete the table with the countries. Saleh Alex Jae Min | Ricardo | Where are you from? Sandi Arabin “Where's your company / head office? 8 > 2.4 Listen again. Complete the questions and answers. 1A Where are you from, Saleh? B Saudi Arabia 2A your company? B My is Santander. 3A your head office? B It’s in Seoul aa are you from, Ricardo? B I'm from Brazil and 1 for Petrobras 9 Complete the sentences about you. T'm from I work for / My company is . ‘My head office is in 10 Workin pairs. Ask and answer Where are you from? What's your company? Where's your head office? ) For more exercises, go to Practice file 2 on page 58. 11 Work in pairs. Student A, turn to page 72. Student B, turn to page 74. aTeeny Language at work | is / isn’t 1. Read the emails. Underline the correct answer in italics. 1. The head office isin Recife /Rio de Janeiro 2 Camilla is in the ofice /on holiday. Subject: Information on Camilla No, she isn't. She's in the head office in Rio. Hi Richard Ri 's Camilla Branco in the Recife office? Bruce t Yes, itis. But she isn’t in the office now. She's on holiday. Thanks. Is the number 0055 3064 47587 2 Underline is ('s) or isn’tin the emails. 3 Complete the Language point with is (‘s) or isn’t. LANGUAGE POINT Positive Negative Questions Short answers He/She /It He/She /It |___— Yes, he / she / it —__in ____in he/she /it | No,he / she / it the office. Recife, in Rio? > For more information, go to Grammar reference on page 59. —— 4 > 2.5 Complete with is 's) or isn’t. Listen and check. Tip | § or is? A Hello, I work for Oltecha. Use ’s for speaking: B Nice to meet you. My company !____ Petrobras. AL your head office in Sao Paulo? B No, it? 1's in Rio. Where's your company? ‘A Lwork in Sa0 Paulo and the company head office * Stavanger. B S___ Stavanger in Norway? A Yes, it 5. Work in pairs. Practise the conversation in 4. »» For more exercises, go to Practice file 2 on page 59. 2Ue amen ciNy Ricardo, Petrobras Lokas, Otecha — Tip | Saying numbers 0 oh/zero 5 five 1 one 6 six 2 two 7 seven 3 three 8 eight 4 four 9 nine 6 Workin pairs. Student A, see below. Student B, turn to page 73. Student A 1. Look at the map. Ask Student B about Ricardo, Lokas and Chen, Example: A Is Ricardo in the Portugal office? B No, heisn’t A Is he in the Brazil office? B Yes, he is 2. Answer Student B about Rachel, Maya and Alex Practically speaking | Numbers 0-9 1 > 2.6 Read the tip. Listen and repeat the numbers 2 > 2.7 Listen and circle the numbers on the phone. 328 4. > 2.9 Listen and complete the numbers. 1 Flight BA3 2 Security code _82__ 3. Credit card number 41__2__40937__82_58 4 Passport number 6_42_87_2 isten and complete the passcode on the phone. >? For more exercises, go to Practise file 2 on page 59. 5 Complete the table for you. 6 Workin pairs. Say your numbers. Write your partner’s numbers in the table. ‘My work number is, ‘My extension number ‘My mobile numer is . 13Unit 2 Company 4 Key expressions Starting a call Good morning / afternoon. Hello / Hi ‘Answering a call Good morning, (company name), (Maria) speaking, ‘Asking for someone an | speak to (Aitur Garitano), please? Hello, ts (Rosa) there? Is (Alek) in the office? Is that (Lukas)? ‘Saying ‘yes’ Yes, of course. (One moment.) ‘Sure. (One moment) Saying ‘no’ No, I'm sorry, she's not in the office, No, I'm sorry, he's out. No, it isn't It's Clara), Ending a call (OK Thanks. Goodbye. Business communication | Starting a phone call 1 > 2.10 Listen to a phone call. Is Aitur Garitano there? 2 > 2.10 Listen again. Put the conversation in the right order (1,2,3, 4) -L. Good morning. Inditex Spain Yes, of course. One moment. — Thanks. — Good morning. Can I speak to Aitur Garitano, please? 3 Work in pairs. Practise the conversation in 2. 4. > 2.11 Listen to two phone calls. Is Rosa in the office? Tick (7) YES or NO. Conversation? YES] NOT] Conversation2 YES{]_ NO[] 5 > 2.11 Listen again. Match questions 1-3 to responses a-c. 1] Hits that Rosa? | __ a | No, I'm sorry, she’s out. —\— v 2] IsRosathere? | __ b | Yes, sure. One moment, —\— v 3| Hello. Is Rosa in the office? | __ c | Noyitisn’t it’s Maria N v >» For more exercises, go to Practice file 2 on page 58. 6 Work in pairs. Take turns. Start and answer a phone call to the people in the pictures. Example: A Good morning, Markus speaking B Hello. Is Sopa there? A No, I'm sorry, she's notin the ofce. B OK. Thants.The company game ‘Work in pairs. Make five conversations. 1 Start on [in]. Choose a square. 2. Move to [green]. Then [Blue]. Then| yellow 3 Practise the conversation. 4 Choose a new pink square. Make a new conversation. Where are you from, Haruka? Hello, are you Rafael? Sure, one It's Petrobras. moment, My name's Sonia. What's your company? What's your name? Is Philippe there? Nice to meet you, Sonia. Where’s your head office? Is that Philippe? Hello. can Ispeak to i from Maya? Em Good . morning, inceegp renin she's out. Its in Brazil. 15Pot Loahel cal Workplace Starting point Working with words | Your company yea ed 1 Listen and read. mieszanka} Peta Corrie Warsaw bh ease 1 Mieszanka 2 the head office 3 the sales office 4 the new factory 16Teme tet 3 Match the words tothe pictures. aareception awarchouse carpark —andfice acafeeria a fctry 4 Listen and repeat. ee ee eee ee er ee warehouse afactory acafeteria reception anooffice a car park 5. Work in pairs. What places in 3 are in your company? 6 Look at the adjectives below then answer the questions about Mieszanka. Adjectives a bee PA! a 5 aw old smal good bad 1 Isthe factory in Katowice old or new? 2 Is the warehouse in Poznan big or small? 3 Is the cafeteria in Poznan good or bad? 7} 3.3 Listen to three people. Complete with the adjectives. 1 Thesales office in London is 2. The factory and warehouse are —____. but they are 3. The cafeteria is , but the food is 8 Workin pairsTalk about places at work using adjectives — eee epee Tip | Adjective + noun © your office The office nem = Hts a * the car park new office. © the cafeteria (or café) NOT It's an-office new. © your head office other places (e.g, the warehouse) v7iT em elite te Language at work | We / They are | Wh- questions 1. Look atthe pictures. What places are inthe company? 2 Match the sentences to people a-e in the pictures. 1 Sonia and Bill: ‘We're the sales reps, We're in the car park __ 2. The managers are in the cafeteria, __ 3. Mike and Jim: We aren’t in the factory. We're in the office’ __ 4 5 The engineers aren’t in reception. They’re in the factory. _ Are Gill and the security guard in reception? Yes, they are. —_ 3 Complete Language point 1 with ‘re, are, or aren't LANGUAGE POINT 1 Positive ‘Negative Question Short answers We / They We / They Yes, we / they inthe inthe | we / they in ‘warehouse. factory. reception? No, we / they 9 For more information, go to Grammar reference on page 61. 4 Work in pairs. Ask and answer questions about the people in the pictures. Example: A Are Sonia and Bill in the cafeteria? B No, they aren't. They're in the anr park. 5. Work in pairs. Choose two people in the pictures. Work with another pair. Ask and answer questions. Example: Pair 1 Are you in the car park? Pair 2 No, we aren’ Pair 1 Are you inthe factory? Pair 2 Yes, weare. We're the engineers. 6 > 3.4 Listen to three conversations. Where are the people? 1 Sonia and Bil: [J inthecarpark 1 in reception 2 Mike: Cin reception inthe office 3 Bill: Glinthecafeteria 1 inthe factory 18.3 Workplace 7 » 3.4 Match the questions (1-3) to the answers (a-c). Listen again and check. 1 What's your company? a Sonia Jones and Bill Dare. 2 Whoare they? __ b He's in the cafeteria. 3. Where's Bill? _ € Introcom. Wh: question word be What a Whore Suu? Who. a D) For more exercises, go to Practice file 3 on page 61. 8B Look at Language point 2, Match the question word to the thing it asks about. LANGUAGE POINT 2 What a person Where a thing Who aplace >) For more information, go to Grammar reference on page 61, a _ 9 Work in pairs. Look at the pictures in 1 again. Ask and answer questions about Tip | Who ...? the people. Use Who ...? and Where ...? Wito ..? asks about a person Examples: A Who is he? B The security guard, ora job ite, ‘A Where are Sonia and Bill? B In the car pk: Who are they? Sonia and Bil. / The sales reps Practically speaking | Email and website addresses 1 > 3.5 Listen and repeat. 1 4 wonbp.com | (Ter droberts@risons.couk || 2 5 7 ‘www jbs.com.br | (tor juan_mata@nike.com || 3 2 3.5 Listen again. Match the words to the symbols. dot dash at underscore re 8 4. 3 > 3.6 Listen. Tick (V) the address you hearin 1. 4 > 3.7 Put the words in the right order. Listen, check, and repeat. you / that /repeat / Can 2 >» For more exercises, go to Practice file 3 on page 61. 5 Complete the table for you. | Address You Your partner Company website ‘Work email 6 Workin pairs. Ask your partner questions and complete the table in 5. 19Tem ont eee 20 Business communication | Sending email requests 1. Read emails 1 and 2. Answer the questions. 1 Whereisthevisit?) 2 What isthe request? 1 Yi } z ‘Subject: Factory visit Subject: Visit Dear Ms Aranegui Hi Maria I'm writing about my visit to your new Where is the new factory and warehouse? factory and warehouse. Can you please send Please send me a map. me a map? All the best Kind regards t Sergio Gallett wee 2 Match emails 3 and 4 to emails 1 and 2. 3 )z Yi ‘Subject: Re: Visit a Subject: Re: Factory visit 0 Hello Luca Dear Mr Gallet Thanks for your email. They're in Turin. Here ‘Thank you for your email. The new factory is a map. and warehouse are in Turin. Please find Best attached a map. Maria Best wishes. Maria Aranegui 3 Complete with the expressions. Thani you for Hi Can you plense send Kind regards Whereis All he best rm terting about Here is Dear Er land 4 Emails 2 and 3. Ms Aranegui / MrGalletti Maria / Hello Luca my visit to the new your new factory factory ...? Key expressions Thanks for cig Please send Helo / Fi Pease find attached Dear Mr / Mrs / Ms* Best wishes / [Best Previous contact Thank you for (your email) * 4 Which two emails are formal? ‘Thanks for (your email). Reason for writing >») For more exercises, go to Practice file 3 on page 60. 1m writing about. pesieeies) 5 Complete the emails with expressions from 3. Can you please send Y Mi Attachments 1 3 Pease find attached (@ map) Tero Me Nakane Here is (a map). Where's the meeting? 4________ the meeting cane 2 anne at the sales office. Can you Best wishes / Kind regards* cad please send me details? Al the best / Best 5, a Keita Miki ShiratoriUnit 3 Workplace é a TALKING POINT — : What’s the answer? Work in pairs or teams. Ask and answer questions. meek be 1 themed Urenandsnepar 4 Ask srdom 3 /voam 8 your quenion > Team B Ss 1 Find the correct yellow answer square. 2 ciara he | MERI 3 choose a bine question square. Ask Student A /Team A your question. if a Student A /Team A Is the factory ‘Yes, she is. in Ruseia? It's in Lima. Are they — PaCaeeiae It's old. ‘Where is Simon? ‘Student B / Team B No, they're in Is the factory oe Where is the the car park. new or old? , itis. head office? a Claudia ip | ‘They're in Dubai, Is your office big?Departments BS Clade cei Norking W CSTE) > 4.1 Listen and read. erro Tes My name's Joanna. 'm from Hungary and 1 Reet =| live in Sopron.1 work for a software company. ‘We make online courses. I'ma sales rep fa ou greece and meet customers. {sell the products to Seas ‘raining companies and schools. We have (ae Perrin) ‘three people in the Sales Department. Iwork in West Hungary and Austria, ‘My name's Fred Meesmaecker. 'm from France, but live in England. | work for Capgemini. Its a global company. We have over 300 offices in more than 40 countries. ['m a project manager and I manage ateam of IT technicians. [have eight people in my team and they manage computer systems for the cient. This month, we have a project with a food company. Complete the table about the people in 1. Name Joanna Home England Job Sales rep What you do Manage a team Number of peoplein Three team or department 3. Underline the verbs in the texts in 4. Complete with the verbs. work Hive make manage meet ave sell 1 My name's Deshi and I'ma sales manager. I'm from China, but I! in Seattle in the USA. 17 for URF Solutions, We're an IT company 2 and we® websites for companies. I! the Sales Department oe tice Ne oe vp six people in my team. They ® customers and pe an pve o0U) they”, the products to companies in North America. < 300 less than / under 300 > 4.2 Listen and repeat the verbs from 4 22i Crete 6 Write about you with the verbs in 4, then tll your partner. 7 > 4.3 Lookat the departments in the company. Listen and repeat the departments. Andreas Carl and Dan Carlos Antony Anne-Marie lise Tip | Plural forms For most nouns, adds: department » departments For nouns ending in -y, change to-ies: ‘company = companies ‘Some plural nouns are irregular: person people 8 Who from 7 says 1-7? ‘We make the products, Thave three people in my team. They sell the products. ‘We manage transport manage the computer system. I manage the company. We have six departments, meet new employees. 7 Lwork on my own. I manage money. 9 > 4.4 Find the plural form of these words on pages 22 and 23.Then listen and repeat. department departments person company. product employee technician customer country office >) For more exercises, go to Practice file 4 on page 62. 10 Draw your company structure with the names of six departments. Show your partner and talk about the departments. Example: We have a (sales) department. They (make /sell/ manage (aoe). 23Unit 4 Departments Language at work | Present simple: / / you / we / they ‘Ie! "i 7 1 > 4.5 Karla isa manager. Today, she is with two new employees. Listen and match the person to the department. Karla Sales Astrid Human Resources Mark Finance 2 > 4.5 Listen again. Complete with the words. rwrk(x2) don't (22) do(x2) mage toe 1 1____ the tuman Resources Department 2 av from Switzeriand, but tive there 3 We. in Munich. 4 Do you in Sales? 5 Yes 6 What youdo? a inFinane, 8 No Tlivein Canada 3 Complete the Language point with door dont LANGUAGE POINT Positive Negative Question Short answers I/you/we/ |1/you/we/ Yes, 1 / we / they they they you / they live ; manage a workin Sales. inGermany? No, I/ we / they. department. . 9 For more information, go to Grammar reference on page 63. 4. Work in pairs. Make six questions. manage a department? livein Spain? — work in people? meet a team? sell products? make India? 5. Work in pairs. Ask the questions from 4. Answer Yes, Ido or No, I don't. 24Unit 4 Departr SS 6 Complete with Who, What, or Where. Tip | What do you do? 1 ___do you do? Wiat do you do? = 2 do yous work for? What's your job? 3 do you live? 7 Workin pairs. Make questions for these answers using the questions from 6. Example: A What do you do? ——-B I'ma production manager. I'ma production manager. We live in Lima, ‘We manage training courses. ‘We work for a small IT company. Iwork for Alcatel-Lucent. Imake computers. Tm an engineer. I sell products. >) For more exercises, go to Practice file 4 on page 63. 8 Stand up! Meet other people. Ask and answer the questions in 6. Practically speal g | there is / there are 1. Read about a department. Underline the verbs. ‘There are four people in my department. There's a manager at head office. There are two IT technicians and there's an assistant. 2 Complete the table with és (‘s) or are. a/an ‘manager. There one assistant. two technicians. . four people. 3 Complete with ’s or are. 1 There 200 offices in 30 countries. 2 There an office in London. 3 There 18 offices in the UK. 4 There a Human Resources Department. >) For more exercises, go to Practice file 4 on page 63. 4. Work in pairs. Talk about your company and your department using there is | there are.Talk about * offices and countries ‘= departments ‘+ people and jobs in your department or team.26 Te Pere ige Key expressions. Taking a message Can | take a message? Go ahead. Leaving a message {'m calling about (the new website), It's about the sales website). Please call me back as soon as possible, ‘My number is (07700 897 833), Sorry, | don’t understand. (Can you repeat that? So that's (07700 897 833). Ending the call, Is there anything else? UI give Liko) your message. Business communication | Taking and leaving a message 1 Do you call people in other departments? Which departments? 2 > 4.6 Listen to a phone conversation. Complete the message. Message for: Like Caller: Janusz in the.’ Department Reason for call: the new *__ website Messag Do you wane www.synox-sales.com oF www.synoc-sales * Call Janusz on. this nuomber: 3 > 4.6 Listen again and complete the conversation. Martha Sales. Hello? Janusz Hi, Is Liko there? Martha No, I'm sorry, he's out. Can I take 2 Janusz Yes, it’s Janusz in IT. Martha Oh, hi. This is Martha. I'm the new sales assistant. Janusz Hi, Martha. about the new sales website. Martha Sorry, one moment. OK.” . What's the message for Liko? Janusz It’s about the sales website. Do you want dot com or dot co dot uk in the address? Martha Sorry,14 understand. Can you S that? Janusz. The new website is www.synox-sales, but do you want synox-sales.com or synox-sales.co.uk? Martha OK.“ anything else? Janusz Yes, Please 7 me as soon as possible. My mobile ‘number is 0700 897 833. Martha So that’s 07700 897 833. Janusz That's right. Martha OK. 1'll* Janusz Thanks, Martha. Liko your__. 4. Work in pairs. Practise the conversation in 3. »? For more exercises, go to Practice file 4 on page 62. 5 Work in pairs. Practise two phone conversations. Student A, turn to page 72. ‘Student B, turn to page 74.ite Were cess Voicemail messages ’ 4 ‘1 Read about a company. Answer the questions. ‘Synox Solutions is an IT company. There are two offices in is in Bristol in England. They have projects with clients in SYNOX Europe and the Middle East. They manage computer systems and write new software. There are 25 people in the head office. There are departments for Human Resources and 1 Where is the head office of Synox Solutions? Sales. They also have teams of IT technicians for projects. 2. What do they do? 3. Whatare the departments? 4 Isitabig company? 2. » 4.7 You work for Synox Solutions. Listen to three voicem: ‘company phone. Complete the messages. CALLER: REASON FOR CALL MESSAGE, ( caer: —__— REASON FOR CALL: ———— | swessace: | seem ( cancer: — REASON FOR CALL: [ 3. Work in pairs. Read the names and numbers of people in head office. ‘Who do you give the messages in 2 to? Why? Name Department Extension Olaf Pederson Managing Director 100 Frank Rogers IT Projects Manager 101 Ray SearleJones _| IT Projects Assistant 102 ‘Shaun Manus Sales (Europe) 104 ‘Tyler Khan-Yates _| Sales (Middle East) 105 Emily Sanchez HR Manager 108 Gill Reeves HR Assistant 107 4 Tell the class your answers.Viewpoint 1 | People in business Focus 1 Put the words in the right order to make questions. Preview 1 your /’s / What / name In this video lesson, people 2 you / Where / are / from answer questions about their 3 your / What / is / company ‘companies and departments, 4 your / head /’s / Where / office 2 2 ©01 Watch three people in business. Check the questions in 1, Companies and countries 3 ©01 Watch the video again. Write the information in the table. Name Country or city Company Head office Tina 1 Pepper Hamilton Philadelphia, Pennsylvania, USA Vikram zg Lloyds TSB 5 Christine Hong Kong 4 3 4. Write the missing words to complete the sentences 1 My! 's Ulric Bogoerde. Ym? London. Blackwells, the bookshop. Ws? Oxford. Das name is Naomi. Z from New Zealand, 4 publishing company. My head office 7 in Oxford. 3. Myname* Charles. fm from Aberdeen, ° Scotland. My” is called ETPM. In Aberdeen. 5 (02 Watch the video and check your answers in 4. 6 Work with in pairs. Student A: Ask the four questions in 1. Student B: Choose a person from the videos. Answer the questions forthe person. Use the information in 3 or 4. Example: A What's your name? B My name's Tina. ‘A Whereare you from? ——_-B I'ntfrom Los Angeles. A What is your company? B My company’s name is Pepper Hamilton. A Where's your head office? B Our head office isin Philadelphia. 7 Swap roles in 6. Choose another person from the videos. Ask and answer the questions. 28eer antes) Departments 8 ©03 Watch three more people in business. Are these sentences true (T) or false (F)?. 4. Emma is a training manager. _ Emma is from London, but she lives in the USA. _ Kate works in the IT Department of a training company. —_ ‘lex is a sales rep in the Sales Department. Emma works in the Human Resources Department. —_ Kate's job is interesting. ‘Alex works in an office all day. Q Write the verbs from the video in sentences 1-9. fix have like mnke manage meet run sell travel work [___the training for the employees here. We ten people in the HR Department. We. a lot of training courses. ‘my department I with eleven IT technicians in one big office. We computers and we. new programs for the company systems. 71 the programmes to companies. 8 I around the country and present the training programmes. or four ot five new people every day 10 ©03 Watch the video again. Tick (V) the person who says the department orteam. Emma Kate Alex r of oo Sales ooo Human Resources, O oO 0 Marketing ooo Finance oo 0 Business Development FJ C}] O] Training ooo0 You and your working life 1.1 Write the question words in sentences 1-5 who what how where 1 ___ do you work for? 2 do you do? 3 do you work? 4 department do you work in? 5 many people are in your department? 12 Look atthe questions in 1 and 11. Then write three new questions for your partner about their job, company, department, employees, etc. 13 Workin pairs. Ask and answer the questions from 1 and 11, and your new questions from 12. 14 Prepare a short presentation about you and your working life. Think about: your name and where you live your company and its head office your department your job and what you do 15 Work with a new partner. Give your presentation from 14. 29Products Starting point Working with words | Company types and activities Sten een 1 Match the companies to the pictures. Then listen and check. make and sell? Toyota Gaz Aldi Samsung — Dassault Pe ned a product ll a product What product does it .2 Send oi Listen again. Complete the table with the words. cars olland gas televisions and mobiles food aeroplanes Company type Products Gazprom energy Dassault aeronautical Aldi retail Toyota automobile Samsung electronics 3. Workin pairs. Choose a company from 1. Ask and answer. Example: A [work for Ali. B What type of company is it? ‘A Isaretail company. B What do you do? A Wesell food. 30LOTT Sa cole ito} Embraer is a Brazilian company. We make and sell aeroplanes. We have factories in Brazil and sales offices all over the world. In the factories we build aeroplanes. We also design new products by computer in the R&D" Department, We export products to China, the USA and Europe. + RBD Research and Development Tip | Countries and nationalities the UK British Brazil Brazllan italy = Halian India Indian Mexico Mexican Japan — Japanese the USA —» American China =» Chinese 4, > 5.2 Listen and read. What type of company are Embraer and Uniqlo? Uniglois a Japanese company. We sell clothes. ‘We have stores in 13 countries around the world. Customers visit the stores and buy the products. We also have an online store. Customers order products online. Then we deliver the products to the customer. 5 Match the verbs from 4 to the pictures build design export by order deliver 4 5 6 > 5.3 Listen, check, and repeat. 7 Underline the correct verb in ita ‘We export / build cars in factories in Europe. ‘We design /buy new products in the R&D Department. Customers visit the store and build / buy clothes. We also have an online store. Customers order /deliver products online. We buy /deliver the products to the customer. >> For more exercises, go to Practice file 5 on page 64. 8 Choose five verbs. Write five sentences about your company. minke sll mve bud design buy — export onder deliver Examples: We make and sell We have. factories / stores. 9 Present your company tothe cass.CT Sa acer Language at work | Present simple: he / she / it 1 > 5.4 Listen and read. ‘Auchan i a retail company. t sells food and dothes.t has stores in Europe and Asia. The head offce is in Croix, France. Martin Reuland works for Auchan, but he doesn’t ‘workin the head office. He isa store manager in Calais. Pr ; R&D Department in Seoul, She designs new products. LG 2 Complete the table. I ‘Type of company | Products: ‘Auchan 3. Underline the verbs in the texts in 1. 4 Complete the Language point with -s, does, or doesn’t. LANGUAGE POINT Positive Negative Question Short answers He/she /it | He / she / it Yes, he / she / it sell. design | he / she / it food products. new products. make products? No, he / she / it >» For more information, go to Grammar reference on page 65. LT 5 Complete the sentences with the correct form of the verbs in (brackets). Tip | have / has 1 Auchan’ (cell) food and clothes. We write /you / we / 2 He (not work) in the head office. they have but he /she /ithas: 3 1G have) over 20 factories in 11 countries. fae orax a} over te wot, 4 She (Gesign) new products 5 t__ (export) products all over the world. 6 LG (not make) food products. 32[ili asa cole 0 e) 6 Put the words in the right order. 1. Martin / work / Does / Croix / in export / LG / products / Does 3. Auchan / have / stores / Africa / in / Does 4 design / Soo Jin Lee / new / Does / products 5 she / work / the Sales Department / Does / in 7 Match the answers to the questions in 6. a No, it doesn't. Yes, she does, —_ No, he doesn't, Yes, it does. No, she doesn’t, 8 P-5.5 Listen and check. 9 Complete the question words. 1 Wh does Martin work? 2 Wh_______does Soo Jin work for? 3. Wh_____ does LG export? 10 Match the questions to the answers. 1. What does Auchan sell? __ a He's a store manager. 2 Where does Soo Jin work? ____b It sells food and clothes. 3. What does Martin do? __ € Itexports televisions and mobile phones. 4 What does LG export? __ He works for Auchan. 5. Who does Martin work for? She works in the R&D Department. 9 For more exercises, go to Practice file 5 on page 65. 11. Workin pairs. Student A, turn to page 72. Student B, turn to page 74. Practically speaking | Big numbers 1 > 5.6 Listen and repeat 0 U RB B MW 1 6 7 18 19 2 30 40 50 60 70 80 90 100 1,000 2 Work in pairs. Take turns. Choose six numbers. Student A, say your numbers. Student B, listen and write the numbers. 3 >5.7 Listen and repeat. 27 82 145 610 3,900 21.340 172,000 58,000,000 4 > 5.8 Listen and write the numbers. 1 3 2 4 9 For more exercises, go to Practice file 5 on page 65. 5. Workin pairs, Answer with numbers. 1 The number of employees: in your office / in your company 2 The population of: your town / your city / your country 33Unit 5 Products www.euroboxes.com Business communication | Ordering | WB EUROBOXES — aor ee ‘What does it sell? Does it deliver the products? 2 > 5.9 Carel Peeters from Belgium calls Paul Rice at Euroboxes. Listen and complete the order form. Cor ay ror) perbox | Quantity | Total price SSW box | Small ‘__- |zo cents _—— : sswbox {Medium | 5,000 cents euros euros Euroboxes delivers cardboard boxes to businesses. We sell standard cardboard boxes but we also design packaging for your needs. 3 Who says the expressions from the conversation? Tick (/) Company or Customer. Company Customer 1 Can help you? Oo oO 2. I'd like to order Stanclard Single Wall boxes. Oo oO 3 Do you have the item number? oO Oo 4 How many would you like? a o | 5 Does that include delivery? ao oO 6 And Lalso want 5,000 medium. Qo oO 7 What's the price? o oO 8 The total price is 3,250 euros. Qa oO | 9 Can you confirm my order by email? oo} 10. Tilemail that now. QO QO 4. > 5.9 Listen again and check. >> For more exercises, go to Practice file 5 on page 64. Key expressions Ordering items 5 Put the words in the right order to make sentences. {ike to order (small 1 help / Can / you /T Standard Single Wall boxes), ; eee 2 like / order... /Vd / to (S5W-3411). eee How many would you lke? 3. price / the / What's | also want (5,000 medium). le Talking about the price 4 include / Does / delivery / that What's the price? oes that include delivery? 5 order / email / Can / confirm / my / by / you ‘The total price is (3,250 euros). 2 ‘Asking to confirm : ; ; Cero 6 Work in pairs. Practise a conversation between Paul Rice and a new customer by emai? Student A You are Paul Rice. Answer the phone and speak to the customer What's your emai? The prices of boxes are: 20 cents (small), 25 cents (medium), 30 cents (large). 1" email that now. Student B_ You are a customer. Order boxes: 7,500 small, 5,000 medium, 2,500 large. Ask for the total price. 34Unit 5 Products TALKING POINT ‘Work in pairs. Look at the three topics. 1 Student A, ask Student B questions about Topic 1 (You). You have 5 minutes. Student B, tick (V) a point for each correct question about Topic 1 Answer the questions 2 Change roles and repeat 1. Repeat the activity for Topic 2 (Work) and Topic 3 (A company). 4 Atthe end, count all your points. What is your total? Who is the winner? . . “Topi ph ple Topics Questions Pee | renee || vos ea What's / What are ..? eters Are you ..2 + your country Is your company ..? * yourjob Where's / Where are ..? + other? Who is / Who are Topic 2 | Work Do you ..? * your workplace your workp Does your company ...? + your department mana What do ..? + your responsibilities ther? What does ...? Where do ...2 Topic 3| A company + head office and offices Where does ...? products do ...? * location fe What products does ...? + products 2 ce What services do ...? What services does ...? Can you spell ...? Total points:Starting point BS eg Tip | Saying prices $10.00 = ten dollars $10.50 = ten dollars fity $0.50 = fity cents 36 Working with words | Food and drink 1 Read the lunch menu in a company cafeteria. Match the pictures tothe items in the menu, Lunch Menu ‘Meat dishes Steak and fries $750 Chicken cury and rice $6.50 Vegetarian dishes Vegetable lasagne $6.50 Tomato soup with bread $4.50 Salad $4.00 Cheese sandwich $4.50 Desserts Chocolate cake $4.00 Joe cream $3.00 Drinks Mineral water, Orange juice, Coffee, Tea All drinks S180Vs Mean cecT Tip | I like, I ike ‘Say ike... when you ‘order food: Td lke chicken cury. ‘Say ite... about food in general “ike saad 2 > 6.1 Listen, check, and repeat. 3. 6.2 MrShimura is. visitor. He’s in the company cafeteria with Mr Jarvis. Listen to the conversation. Are the sentences true (T) or false (F)? 1 Mr Shimura wants steak and fries with salad. __ 2. MrJarvis wants chicken curry and rice. 3. Mr/Jarvis would like chocolate cake. 4 They want coffee. _ 5. The total price is $23. 4 > 6.2 Listen again. Number the sentences in the right order (1-5). a __ What would you like? 1b __ Wdlike steak and fries with salad. © __ Hello, can Thelp you? d___ That's $23, please. e __ And can [have tomato soup with bread? a > 6.3 Listen and repeat the sentences in 4. Work in groups of three. Practise a conversation in the cafeteria. Order food and drink from the menu in 1.Take turns to be A,B and C. Student A You work in the cafeteria, Student B_ You work at the company: You are with Student C. Student C You area visitor at the company. You are with Student B. 7 > 6.4 Listen to Mr Shimura and Mr Jarvis at lunch. Who says sentences 1-5? ‘Tick (7) Mr Shimura or Mr Jarvis. MrShimura Mr Jarvis 1 ike steak o Q 2 don’t like sushi o Qo 5 like Japanese fod, Qo Qo 4 Doyou like Indian food?) a 5 Yes Ido a Oo ) For more exercises, go to Practice file 6 on page 66, 8 Workin groups. Discuss the questions. What food do you like? Do you like the food in 1? Do you like food from other countries? For example, do you like Indian food? Italian food? Thai food? Examples: A. What food do you lke? BL ike steak, but I don't like fis. ‘A Do you like Japanese food? —B Yes, 1 do, / No, I don 37mec Language at work | can / can’t 1 Do you have free time at lunchtime at work? What do you do? 2 Read about the company, EE. What do 40 employees do at lunchtime? EE EMPLOYEES SING AT WORK EE has offices in Merthyr Tydflin Wales. 40 employees are in the company choir. They meet at lunchtime and they sing! 3. 6.5 Listen to a conversation. Who sings at lunchtime? The man or the woman? 4. > 6.5 Complete the Language point with can or can’t. Listen again to check. LANGUAGE POINT ‘A What do you do at lunchtime? B Ising in the company choir. Al yousing? B Yes, 1? Do you want to come? A No.1 9 For more information, go to Grammar reference on page 67. 5. Workin pairs. Practise the conversation in 4. 6 > 6.6 Look at the pictures. Listen and repeat. 1 play golf play the guitar 3 speak English 4 playtennis 5 runamarathon 6 cook Italian food 7. Workin pairs. Ask and answer questions about the activities in 6 Example: A Car you pay gol? B Yes, Fen. Co you ply the guitar? A No, [can’t >? For more exercises, go to Practice file 6 on page 67. 38|_ What sports can you play? it6 E rtaining 8 Stand up. Ask three people the questions in the table. Write their name and answers. Person 1 Person 2 Person 3 | What languages can you speak? | What musical instruments can you play? ‘What types of food can you cook? 9 Tell the class about the three people in 8. What can they do? Example: Mario can play tennis and football. He can speak three languages ~ Italian, English and Chinese. He can't play a musica instrument, but he can sing, and he can cook Halian food! Practically speaking | Days and times 1 > 6.7 Listen and complete with the days of the week. Listen again and repeat. Wednesday Sunday Friday Tuesday Monday + _»| >| Thursday } >| o>) Saturday |»! 2 Workin pairs. What days do you. # go to work * have free time * play sport 3 Read two notices at a company. 1. What day is golf? What time does it start? 2 What day is choir? What time does it start? What time does it finish? ° Play galf after work Sing at lunchtime on Tuesday! On Manday at 5.00 The company choir meets Call Nashil in Human Resources 12,00-1.00 in. room 314 ’) ba All enplayees welcome 4. > 6.8 What's the time? Complete with the number. Listen, check, and repeat. 00) 1 its ‘clock. 2 It's fifteen, 3:8 thirty, 4 IS forty-five D> For more exercises, go to Practice file 6 on page 67 Tip | on + day, alestinae 5. Work in pairs. What time do yor ‘on Monday, on Tuesday © start work at twelve o'clock, © have lunch at bro fiteen * finish work 39TOT Mea cee . Key expressions toviing Would you tke to have diner? oyou want to pay tennis ater wore? Accepting (saying “Yes’) ‘Yes, please. That would be ries That be great. Thanks ‘See you on Thursday / at ‘seven / in reception. Declining (saying ‘No’) Fellovete, but ean (ody) I'm afraid I'm busy (at six). ‘Saying a day / time What day can you play? What te? Is six thirty OK? Business communication | Inviting, accepting and declining 1 > 6.9 Listen and match the invitations to the conversations. play tennis have dinner Conversation 1 Conversation 2: 2 6.9 Listen again. Match 1-9 to a-i. 1 Doyou like —_ a. benice. 2 Would you like __b ... Mexican food? 3 That would _ ¢ ... play tennis after work? 4 P'matraid I'm —_ ... tohave dinner? 5 Issixthirty _ ©. OK? 6 Doyouwantto _—f... ean’ ttoday. 7 Vdloveto,but og. great. 8 Seeyou hi... on Thursday. 9 That'd be —_ i. busy at six 3 > 6.LOTick (V) the correct answer to the questions. Listen and check. 1. Would you like to play tennis? a Yes, Id like tennis, b Yes, that’d be great 2. Do you want to play on Friday? a Fd loveto, but can't. b I'd love to, but I don't 3. What day can you play? a Sorry, Lcan‘t, b On Thursday, 4 Issix OK? a afraid I busy at six. Is six thirty OK? b T'mafraid I'm busy at six. Is six thirty OK? 4. Workin pairs.Take turns. Student A, ask the four questions in 3. ‘Student B, close your book. Answer Student A’s question: > For more exercises, go to Practice file 6 on page 66. 5. Workin pairs. Practise two conversations using the flowchart. Invite the other person to * have dinner at a Mexican restaurant at 6.30 * play tennis after work. ~co-] Invite the other person | Say another day / time |< 6 Workin pairs. Invite your partner to do something ater ths lesson. ‘Example: A Would you lite to gta cafe ater the lesson? B 'mafaid Ym busy. A Wall do you sont to get a cof later this afternoon? B Wont tine? A Is three thirty OK? BB Thad be grt, See yoo tre thirty,Vs Mean cecT TALKING POINT - VR =. Play the game in groups of three or four. You are in a restaurant with new clients. # Allplayers go to START. * Flip a coin, Heads = Move 1 square. Tails = Move 2 squares. * Onablue square, follow the instructions. Talk to the person on your left, + Ona yellow square, ask the person on your right. INTRODUCE, ‘YOURSELF What food Do you like ORDER do you like? Italian food? FOOD can you cook? What | Tanguages What can, can you you cook? speak? What sports What musical f can you instruments play? can you play? INVITETHE INVITE OTHER ‘THE OTHER can you What sports can » Aone play tennis? do you like? pee you sing? ON FRIDAY ‘TUESDAY 41Technology Starting point Working with worc De RCE] work (e.g. in an office 1. works in Sales Sa 2 isan engineer Pa ee ee 3 isa graphic designer Sorted MUSTAFA JULIE Qatar Australia 1m an engineer. | work I'm a graphic designer in foran ol company and Brisbane, Australia and Imanage projects all I work t home. design over the county. In my websites on my laptop. | office, Ihave a PC and a have Skype meetings with printer. On site, have cients so need a webeam a tablet for notes and a and headset. | aso have a Aigital camera ‘smartphone, of course! 2 Match the words in bold in to the pictures. 1 > 7-1 Listen and read about three people at work. Who ..2? ANDREA The Netherlands I'm in Sales. 1 workin an office. Sometimes | travel, and | work in my hotel oom or in my car. have a desktop computer in my office. When I travel, | have my laptop and a small projector with me for presentations. Oh, and my USB stick. 42 10UT eam ron Subject: Dear Francisco Here is the design for your new company logo: www.QJR.com/FR Please click the link and then enter your password. You can download the logo if you want, Can we Skype tomorrow? Best regards 1 3 > 7.2 Listen, check, and repeat. 4. Work in pairs. What things in 2 do you have at work? 5. Read the emails from the people in 1 and answer the questions. 11 Whatis the email about? Write Site report, Presentation, or Company logo on the ‘Subject’ line. 2 Who writes the email? Write Andre, Julie, or Mustafa \(2 YM \[s M Subject: Subject: Dear Sara Hi Laura Please find attached my site report and photos. Can you print the report for the meeting on Friday? There is a document from head office ‘on my desk. Please scan the document and email it to me. | am back in the office on Thursday, Regards | am late and the sales presentation about the new product starts at 2.00 - in meeting room 1. The presentation is on my computer. Can you save it on a USB stick? And can you switch on my laptop and then connect the projector to the laptop? They're in the meeting room. Thanks 6 Match the highlighted verbs in 5 to the pictures. < ° Hi Gemma, Oo This is the link: a www.globalinfo.co.uk ona USB stick 5 a document Tip | computer / USB stick ‘desktop computer = PC USB stick = memory stick = fash drve 8 a report to the laptop a password > For more exercises, go to Practice file 7 on page 68, 7 Workin pairs. Talk about the things you do / don’t do at work. Example: | dowload information. 1 sean documents I don’t sace documents on a USB stick 43iT AoC 4a, Tip | 's Pierre's desk =the desk of Pierre Remi and Ludo's ofice = the office of Remi and Ludo Language at work | Possessive adjectives 1 > 7.3 Felipe Gonzales has a new job at IUG. Listen to the conversation. Are the sentences true (T) or false (F)? 1 Felipe is the new marketing manager. __ 2 There are six people in the team, —_ 3 Nadine manages the website. 4 Olivier and Sandra are in the office today. —_ 5. Felipe hasa printer on his desk. > 7.3 Listen again. Match 1-7 toa-g. 1 I'm the new marketing assistant. —_ a 2. Wehave six people in the team. __ 1b Your desk is here 3 He manages key accounts. —_ © My name's Felipe Gonzales. 4 She manages the website, Their desks are over there. 5 Youare in this office. __ € Its ‘on’ switch is there. 6 They are at a conference. __ £ Our project manager is Pierre. 7 The printer is here. We all use it. __ § His office is there. Complete the Language point with the possessive adjectives from a-gin 2. LANGUAGE POINT Possessive adjectives my )) For more information, go to Grammar reference on page 69. Complete with possessive adjectives. 1 I'm the Production Manager. _My name's Antonio. 2 Selma and Luis are from Brazil, but company is American. 3. He's my manager. office is over there. 4 The company is German, head office isin Berlin, 5 We're Mare and Rosa, This is department. 6 She's from China._ company is Chinese. 7 Youare the assistant. office is here. > 7.4 Listen and read. Where is the laptop? A can't find my laptop. B Isiton your desk? A No, itisn't. B Isiton Pierre's desk? A No, B Isitin Remi and Ludo’s office? A No, it isnt there. B Isitin your manager's office? A Oh, yes, itis! Thanks, 6 > 7.4 Listen again. Circle sin 5. > For more exercises, go to Practice file 7 on page 69.eames) 7 Workin pairs. Where are your things? Student A, see below. Student B, turn to page 74. Student A ‘1 Choose an object for each name and place. smartphone USB stick projector laptop Juliette's desk Andrey’s office the manager's desk Medhat and Sultan's office 2. Answer Student B’s questions about each object Example: B 1s my smartphone on [uliette’s desk? Ao, it isn’t om her desk. B sit in Medhat and Sultan's ofce? A Yes, itis in their office. 3 Ask Stuclent B about these objects. Match them to the names and places. ‘webcam digital camera printer tablet Jutiette / desk Andrey / office the manager / desk Medhat and Sultan / office Practically speaking | this / that / these / those 1. Match the sentences to the pictures. Write the letter. 1 This is my USB stick, _ 2 That's your USB stick. __ 3 Those are your documents. —_ 4 These are my documents. aa 9) For more exercises, go to Practice file 7 on page 69. 2 Workin pairs. Put three objects from your bag on the table. Talk about your objects and your partner's objects. Examples: This is (your mobile). Thats (my per). ‘These are my (keys). Those are your (pens). 45Team Cours Business communication | Giving instructions 1. What technology do you need for a video conference? 2 Ryan Mitchell works fora company in Melbourne, Australia. His company ‘works with Julie, a graphic designer in Brisbane. Normally, Ryan and Julie talk by phone. Today, they need a video conference on the computer. Ryan asks his colleague Amanda for help. > 7.5 Listen to the conversation. What technology do Ryan and Amanda talk about? 3. > 7.5 Listen again. Match Amanda’s sentences (1-7) to Ryan’s responses (ag). 1 What's the problem? __ a OK. 2 First, you need to enter her Yes, I think so, But she can’t hear me, name. © Oh! She's on the screen ... But I can’t 3 Then click her name. hear her, 4 Next, click the green video 4 OK. So, Julie Bamber, call button. € Icon’t know. Where do I switch it on? 5 Doyou havea headset? _ f No, I don't 6 You can tise my headset: Does gL don’t now how to use this software itworknow? __ How does it work? 7 Is your microphone on? __ 4. Work in pairs. Practise the conversation between Ryan and Amanda. Look at the pictures. Use the questions and answers in 3 to help. First, you need to enter her name + Contact request as Saber & Contacts Recent A & seta Julie Bamber Wr Julie Bamber Key expressions Asking for help What's the problem? I don't know how to use. How does it work? Whore do | snitch it on? Checking equipment Do you have a..? Is the .. on? Does it work now? ‘Sequencing the instructions First, 9 For more exercises, go to Practice file 7 on page 68. Next, Then, 5. Work in pairs. Practise asking about technology and giving instructions. ‘Student A, turn to page 72. Student B, turn to page 75. 46TALKING POINT ‘Work in groups of four. You are in two teams: Team A and Team B (two students in each team). 1 Team A starts. Choose a picture. Say how the technology works. DO NOT say the name. Team B guesses the technology. Example: First, you switch it on. Then connect it fo your phone or compitter. Next, play your music and listen B [sit the bluctooth speaker? A Correct. You win a point! 2 Team B - Your go! Repeat the activity. 3. Repeat the activity for all 16 pictures. There are 8 pictures for each team. Do not use the same picture twice. ‘Your team can win 8 points. Which team is the winner? 47Starting point Onna orators Sees DO ee era ed Poona r Osan Ose come Tip | g 7 Use go for everyday travel: 10 to work by tain Use travel for long journeys: | ravel trom London to Sytey. 48 Working with words Transport and travel 1. Read the pie chart about travel in Japan, Answer the questions. 1 What percentage (°) of people go to work by car? 2 What percentage of people walk to work? 3. What percentage of people go to workby train? How do people go to work in Japan? Avon —_ oor gg 2 > 8.1 Listen and repeat the transport words. oe e car bus train eee bicycle ° motorcycle 3 Find out about your class. Ask people the question and tick (¢) the answers. Example: A How do you go to work? B Lunik How do you go to work? Answers walk. v I go by car, I go by train I goby bus. I go by bicycle I go by motorcycle. Other? (Write answers)OTT ae 4. Workin pairs. Draw a pie chart for the answers in 3. Present the chart to your class. Example: Five people walk to work. /25 per cent ofthe class conlk to work 5 > 8.2 Donald Jones is on a business trip. Listen to two conversations and tick (/) the transport. Conversation 1 taxi] bus) train) plane 1) Conversation 2 toi] bus] train] plane (1) 6 Find the things in the pictures. Write the letter. terminal _ ‘boarding gate __ receipt __ passport __ bag erticket __ Tip | take + transport take + transport = travel by transport: take 2 tax tothe airport 7 Complete with the verbs. wont (12) take checkin Teme go arrioe have 1 Can you ‘me to the airport? 2. Which terminal do you 2 3 Doyou___a receipt? 4 Cant your passport and e-ticket, please? 5. Doyyou have any bags to 2 6 Your flight __“s at one o'clock. 7 Please to the boarding gate at twelve fifteen. 8 What time does the flight in Muscat? 8 P82 Listen again and check. ) For more exercises, go to Practice file 8 on page 70. 9 Work in pairs. Practise Donald’s two conversations. 1 Inthe taxi 2 Attheairport A. Ask for the airport. A Say your flight. B Ask which terminal. B Ask for passport, ticket and bags. A Reply. A Reply. B Say the price. Ask about receipt. B_ Give boarding card. / Say when A Reply. flight leaves. A Ask when flight arrives. B Say the time. 49tht: N Language at work | was / were 1. 8.3 Donald jones iin is office. Alice asks about his business trip. Match the words tothe time phrases. 1 Dubai last Wednesday and Thursday 2 Oman and the UAE __ b yesterday 3 Muscat © last week 4 onholiday d for five days 2 > 8.3 Listen to the conversation again. Underline was, were, wasn’t, or weren't Alice Hi, Donald. Where were you yesterday? Donald In Dubai. I seas /swere in Oman and the UAE for five days. Alice Oh, yes. How 2coas /iwere your trip? Donald OK. Our clients in Muscat "was / were very happy with the new ‘machines. Alice Great! Was Muscat nice? Donald I don’t know, because I ‘wasn't / weren't there very long. Er... Iwas in Muscat last Wednesday and Thursday and then there Sts / were ‘two meetings in Dubai yesterday. But they Scsnt / werent very useful. And what about you? ” Was / Were you busy last week? Alice consi / weren't here. I was on holiday. 3 Complete the Language point with am IJ ore sas fzere or wasn't I weren't LANGUAGE POINT We use for the verb be in the present. Weuse for the verb be in the past. We use for the past of the verb be in the negative. >) For more information, go to Grammar reference on page 71, 4. > 8.4 Read the next part of the conversation. Complete with was, were, ‘wasn’t, or weren‘t.Then listen and check. Donald How '______ your holiday? Alice Great. We?____ in Barcelona for six days. Donald I was in Barcelona last year. It was a sales conference, it 3__aholiday. The restaurants __very good, but the city °___ busy. Were there hundreds of tourists? Alice No, there It was quiet in the centre. 5 Work in pairs. Last week Donald and Alice were on a business trip. Look at the pictures. Say sentences about the trip. Example: They were in Paris last Monday .. Thursday andOTe eehad 6 Work in pairs. Ask and answer questions. Where were you . yesterday” * lastnight» last weekend ) For more exercises, go to Practice file 8 on page 71. 7 Work in pairs. Ask and answer questions about two business trips. Student A, turn to page 73. Student B, turn to page 75. Practically speaking! Months and dates 1 8.5 Listen and repeat the months. January February March April May June July August’ September October. November December 2 > 8.6 Listen to the conversation. Tick (/) the months in 1 you hear. ‘3 > 8.6 Listen again. Mark (%) the dates of these events. last trip to Turin next trip factory visit sales conference JUNE JULY AUGUST M Tm W Th F Sa Su M Tu W Th F Sa Su M tT W Th F Sa Su afe{s|alslel7 aje{slels| [a] | Lik 8 9 tom 12)13)%) | 6) 7)8)olm)miji) (3/4 5/6 7) 8 9 15|16|17| 18 19/20, 21| | 13/14/15 16 17/18/19 | 10) 11, 12 | 13 | 14 | 15 | 16 z2| 23 24/25 26/27 28) | 20/21/22 23 24/25/26 17/18 19/20 21| 22 23 29 | 30 27 28/29 30/31 26 | 25 26| 27 28| 29 30 SEPTEMBER OCTOBER NOVEMBER MT W Th F Sa Su M TM W Th F Sa Su M Tu W Th F Sa Su 1}2/3/4|5\e 1i)2)3{4| |30 1 7] 8|9 |i mlazias| |s|6|/7/8)9|w\n| |2|3/4|s\6|7|\e 14| 15/16/17 18/19/20) 12/13 14/15 16/17/18) | 9 | 10 | 11 | 22 | 13| 14 | 45) ai|22|23| 26 25/26 27| (19/20 21| 22| 23 26 25) 16 17 18 19 20 21 22 28| 29 30 26 | 27 | 28 | 29 30 31 23 2% 25 | 26 | 27 | 28 | 29 4. 8,7 Listen and repeat the dates. AstJune 3rd August SSS itn ane melee 27th November 30th November ee > For more exercises, goto Practice file 8 on page 71. We wrt 18th Morch 5 Workin pairs. Ask and answer the questions. 18 March What's the date today? 138 When's yourbirthday? ‘When was your last holiday? SL52 Unit 8 Travel Key expressions Arranging to meet Ilke to arrange a meeting, Can we arrange a new date and tim Asking about dates and times How about (Wednesday)? Can we mest on / at .? ‘Are you free on (Monday) / at (2 pm) What time is good for you? 1s @ am) Ok for your ‘Saying you are free 1'm free on (Friday) / at G pm). Tuesday) is fine for me. ‘Saying you are not free Sorry, m busy 1'm sory, lcan't mest on Oth June) / at (11 am,).. Business communication | Arranging a meeting 1. Read the email from Simon about a meeting. Answer the questions. 1 When isthe meeting? 2 What times the meeting? 3. Whatis the meeting about? Subject: Meeting To: Ines; Frieda Vd like to arrange a meeting about the sales trip in September. Can we meet on Tuesday 30th August at 11 a.m. Best regards ‘Simon 2 Read the replies. Answer the questions. 1 Who can go to the meeting? 2 Who can't go? Why not? Dear Simon Hi Simon I'm sorry, | can't meet on Tuesday 30th August is fine for me. Tuesday 30th August. I'm See you at 11. am. Visiting our factory. Kind regards Regards Frieda Ines 3 > 8.8 Simon calls Ines. Listen to the conversation. When can they meet? 4 > 8.8 Listen again. Complete with the words, Tim busy Are you free Can we arrange How about What time I'm free Is... OK Simon It’s about the meeting. | anew date and time? Ines Yes, of course. Simon > ‘on Wednesday 3ist at2 p.m.? Ines Sorry, Vm visiting the factory on Tuesday and Wednesday. Simon 4 ‘Thursday morning? Are you free then? Ines Yes, on Thursday morning, « is good for you? Simon 7, 10am. for you? 5. > 8.9 Match 1-6 to a-f.Then listen and check. 1 Id like to arrange a ...on Tuesday 3rd April. 2 Vmfree b ..Imbusy. 3 Is2pm.__ © ...a meeting, 4 How about —_ 4d... OK for you? 5 Sorry, _ © ss is fine for me. 6 The 2ist April friday Ith February? 9 For more exercises, go to Practice file 8 on page 70. 6 Work in pairs. Student A, turn to page 73. Student B, turn to page 75.TALKING PoIT Pe, a Pe When can we meet? ‘Work in groups of four. Divide your group into Pair A and Pair B. Pair A, see below. Pair B, turn to page 75. Pair 1. Read information 1-3. Complete your calendar below. a x KLM FLIGHT SAO PAULO — FRANKFURT DATE: 18TH APRIL FLIGHT TIME: 12.60 RETURN FLIGHT: 23RD APRIL. meme Tg Frankfurt | 20th-22nd April Subject: Sales trip To: Gerard: Igor This is to confirm your sales trip to Hungary. The dates for your calendar are 8th-1 1th May. Best Ricardo April-May 1 (te Wa \18 \19 [20 a 2 > 8.10 Listen to a voicemail message. Write the information in your calendar. 3 Havea teleconference with Pair B. Arrange a date for a meeting 53