ST.

FRANCIS COLLEGE FOR WOMEN, BEGUMPET, HYDERABAD – 500016

(Autonomous & Affiliated to Osmania University)
DEPARTMENT OF MANAGEMENT STUDIES
B. VOC (RETAIL MANAGEMENT AND IT)
CHOICE BASED CREDIT SYSTEM
3rd YEAR, V SEMESTER
SYLLABUS 2016-2019
HUMAN RESOURCE MANAGEMENT IN RETAIL
UG/BVOCRMIT/CC/502
OCTOBER 2019

Time: 2 Hrs. Max. Marks: 60

Model Question Paper

Section – A
Answer All 5x2=10 Marks

1) Alignment perspective.
2) Store management.
3) Compensating retail personnel.
4) Empowering employees.
5) Nonmonetary factors.

Section – B

Answer All 5 x 10 = 50 Marks

1)A. Elaborate on the conceptual overview of human resource management in retail.

(OR)
B. What is human resource triad? Explain the special HR conditions facing retailers.

2) A. Describe the tasks performed in a retail firm.

(OR)
B. Emphasize on centralization versus decentralization organisation design by giving
example.

3)A. Explain the human resource management process in retailing.

(OR)
B. What are the attributes required for a management trainee?

4)A. What methods can be adopted to motivate retail employees? Support it with examples.
(OR)
B. Elaborate on building employee commitment in the present scenario in retail sector.

5)A. Point out the career options in retailing.

(OR)
B. How to prepare for interviews in retail sector and how to evaluate the available career
opportunities?
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