GAURAV KUMAR MISHRA

Phone: (+91) 8147145639

E-Mail: Gauravm253@gmail.com
Professional Summary

Highly experienced and skilled Excel VBA Developer with an extensive record of successful system design and
implementation. Adept at working independently or as part of a team. Able to adapt to evolving client needs
and changing deadlines.

AN OVERVIEW:

 6.10 Years of Work Experience in IT Industries

 3 years Diploma in Information Technology from Govt. Mining Technology Institute Bhaga, Dhanbad,
Jharkhand in 2012
 Undergone certified Training program on online Monitoring of RTI Applications from Central Institute of
Mining & Fuel Research, Govt. of India
 Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner
 Believe in continuous learning and an innovative approach
 Possess strong management, communication & interpersonal skills

ACADEMICS

Examination Year Institution Board

G.N.M HIGH SCHOOL,

Secondary (10th) 2007 J.A.C, RANCHI
KATRASGARH

Diploma(10+3) GOVT. MINING TECHNOLOGY

2012 S.B.T.E , JHARKHAND
in Information Technology INSTITUTE BHAGA

CORE QUALIFICATIONS

 Excellent skills in VBA (Visual Basic for Applications)

 RPA (Uipath) development
 SQL, Tableau, IBM Cognos, SAP
 Outstanding expertise in all Microsoft Office applications (Advance Excel, MS Access, Outlook,
PowerPoint)
 Superior interpersonal skills
 High attention to detail
 Exceptional problem solving, analytical & reporting skills

INPLANT/ ORGANISATIONAL TRAINING:

Training : Online Monitoring of RTI Application.
Organization : Central Institute of Mining & Fuel Research Dhanbad (Council of Scientific &
Industrial Research)
Duration : 8 weeks (26th Oct 2010 to 30th Dec 2010)
 Work Experience

GoDigit general Insurance (Jan 17,2019 to Present)

Designation: Associate Manager-MIS and Analytics

 Coordinates with product owner & process owner to understand the new requirements
 Implemented software components as per business requirements within timeline (Visual Basic Application)
 Maintained system technical and support documentation
 Taking care of reporting, Ranking and pricing analysis and Coordinates with the actuary team
 Regression testing of tool after any changes or any new implementation
 Managing web scrubbing campaigns to understand the company’s performance on web- Aggregator

Artech Infosystems Pvt. Ltd. (Jan 8, 2018 to Jan 12,2019)

Deployed to Robert Bosch and from Robert Bosch to Mercedes-Benz Research & Development India
Designation: VBA Developer
 Coordinates with product owner to understand the new requirements
 Implemented software components as per business requirements within timeline (Visual Basic Application)
 Maintained system technical and support documentation
 Regression testing of tool after any changes or any new implementation
 Working on weight management domain (BLS)

Savebyswitching global solutions Pvt. ltd. (Sep 15, 2016 to Jan 05, 2018)
Designation: Specialist (MIS)
 Managed all dialer customization related activity (Robotic Process Automation)
 Involved in all reporting (MIS)and analyzing activity (BA) as per UK Ofcom regulations
 Maintained system technical and support documentation
 Coordinating with the team leaders with their team performance (Highlights issue or error done by their team
and discuss the plan to overcome or minimize it.)
 Activity and directly reports to the Business Head with some critical reports

Axa Business & Services Pvt. ltd. (July 15, 2013 to Sep 14, 2016)
Designation: Associate (MIS)
 Used common characteristics to match data within and between data sets
 Coordinates with venders and Operations team to ensure maximum process performance
 Managed transitions in maintenance and support
 Implemented software components as per business requirements, Met multiple projects ahead of deadline
 Maintained system technical and support documentation
 Mphasis Finsource Limited Bangalore (May 12, 2012 to Mar 11, 2013)
Designation: Trainee Support Officer-D
 Responsible for all the Calling tracker & disposition maintenance
 Coordinates with the various branch and resolve the issue or raise the concern
 Creates work roster for the various teams as per the SLA
 During downtime raise the ticket and monitor the team members status and coordinate with IT team
 Publish reports of SLA for the day, team performance, abandoned reports (Daily, Weekly, Final Month,
Quarterly, MTD & YTD)

I certify that the information given above is true and I am solely responsible for the same.

Date: ______________ Signature:

Place: ______________ GAURAV KR. MISHRA