ANNUAL REPORT

2018-19

Ministry of Personnel, Public Grievances and Pensions

Government of India
CONTENTS
List of chapters Page Nos.
Vision and Mission
Executive Summary
DEPARTMENT OF PERSONNEL AND TRAINING
1 Overview 1
2 Major Initiatives/Achievements/Events during the year 7
3 Personnel Policies 19
4 Reservation in the Central Government services 38
5 Cadre Management 45
a) Indian Administrative Service (IAS) 45
b) Central Secretariat Service (CSS) 51
c) Central Secretariat Stenographer Service (CSSS) 55
d) Central Secretariat Clerical Service (CSCS) 58
e) State Reorganization 59
6 Senior Appointments under Government of India 63
7 Training Policy and Programmes 68
8 Training Institutions 77
9 Administrative Vigilance Division 97
10 International Cooperation 107
11 Central Bureau of Investigation 110
12 Joint Consultative Machinery 122
13 Administrative Tribunals 124
14 Staff Welfare 130
15 Right to Information 143
16 Grievance Redressal Mechanism & Citizens’ Charter 148
17 Progressive Use of Hindi in Official Works 150
18 Financial Management 156
19 DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES 162
20 Administrative Reforms 175
21 Public Grievances 181
22 Organisation and Methods Division 186
23 E-Governance 188
24 International Exchange & Cooperation (IE&C) 191
25 Documentation and Dissemination Division (D&D) 195
26 Hindi Section 200
27 DEPARTMENT OF PENSIONS AND PENSIONERS’ WELFARE 201
ANNEXURES 217
28 Department of Personnel and Training 219

Annexure I – Incumbency Position of Under Secretary level Officers and above in DoPT
29 Department of Administrative Reforms and Public Grievances (DAR&PG) 223

Annexure II – Organisational Chart of DAR&PG

Annexure III – Incumbency position of Under Secretary level officers and above in 224
DAR&PG
Annexure IV – Prevention of Sexual Harassment of Women at Workplace 225
Annexure V – Welfare of SC, ST, OBC and Person with Disability (PWD) 226
Annexure VI- Citizen Charter of DAR&PG 227
Annexure VII- Publication of e-Magazine, ‘Minimum Government Maximum 230
Governance’
30 Department of Pensions and Pensioners’ Welfare 233

Annexure VIII – Organisation Chart

Annexure IX – Incumbency Position of Group ‘A’ officers in D/o PPW 234
 Ministry of Personnel, Public Grievances and Pensions
Department of Personnel & Training

Vision
To create an enabling environment for the development and management of Human Resources of the
Government for efficient, effective, accountable, responsive, transparent and ethical governance.

Mission
Development and management of government personnel by attracting the best talent, providing
excellent career advancement opportunities, encouraging competence and innovation, adopting
a dynamic framework of personnel policies and procedures, ensuring capacity building at all levels,
inculcating and supporting a culture of transparency, accountability and zero tolerance of corruption
in public affairs, and institutionalizing a system of continuous and constructive engagement with stake-
holders to make the public services in India more efficient, effective, accountable and responsive.
 EXECUTIVE SUMMARY
The Ministry of Personnel, Public Grievances and Pensions is the nodal Ministry responsible for personnel
matters, especially in respect of issues concerning recruitment, training, career development, staff welfare
and the post retirement dispensation. The Ministry also works towards promotion of responsive, people-
oriented and modern administration.

The Ministry comprises three Departments:

(i) Department of Personnel and Training (DoP&T)

(ii) Department of Administrative Reforms and Public Grievances (DAR&PG)

(iii) Department of Pensions and Pensioners’ Welfare (DoP&PW)

DEPARTMENT OF PERSONNEL AND TRAINING

Various wings of DoP&T are as under:

•• Establishment Officer’s (EO) Wing

•• Services & Vigilance (S&V) Wing

•• Establishment (Estt.) Wing

•• Training (Trg.) Wing

•• Administration Wing

The Establishment Officer’s Wing deals with the matter relating to senior appointments under the
Government of India requiring approval of the ACC.

The Services & Vigilance Wing handles matters relating to Administration of Rules on all the service
matters in respect of All India Services and acts as the nodal agency in the arena of vigilance and
anti-corruption. This wing in addition to governing the implementation of RTI Act, also handles the
administrative matters relating to the Administrative Tribunals and Central Information Commission.
This wing also handles the work related to Cadre Restructuring in respect of the other Central Services.

The Establishment Wing is responsible for framing and revising rules and regulations regarding service
conditions of the employees and personnel policies of the Central Government employees other than All
India Service Officers. This wing also handles the work related to Reservation Policy of the Government,
Joint Consultative Machinery (JCA) and Civil Services Officers’ Institute (CSOI).

The Training Wing acts as the nodal agency for training of Government functionaries and is primarily
responsible for formulating policies with regard to training.
Administration Wing deals with the matters related to Cadre Management of the Central Secretariat
Service, Central Secretariat Stenographers Service and the Central Secretariat Clerical Service. This wing
also handles the administrative matters relating to the State Reorganization, Reservation Policy of the
Government and Welfare Activities for benefit of the employees of the Government except CSOI.

The Department of Personnel and Training also handles the administrative work relating to the following
Institutions: -

•• Union Public Service Commission

•• Central Vigilance Commission

•• Lokpal

•• Central Administrative Tribunals

•• Central Information Commission

•• Central Bureau of Investigation

•• Staff Selection Commission

•• Public Enterprises Selection Board

•• Lal Bahadur Shastri National Academy of Administration

•• Institute of Secretariat Training and Management

DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES

The Department of Administrative Reforms and Public Grievances is the nodal agency of the Government
of India for administrative reforms as well as redressal of public grievances relating to the States in
general and those pertaining to the Central Government agencies in particular. The Department
endeavours to document and disseminate successful governance practices by way of audio-visual
media and publications. The Department also undertakes activities in the field of international exchange
and cooperation to promote public service reforms. There are 7 Divisions in the Department namely
Administrative Reforms, Organization & Methods, e-Governance, Documentation & Dissemination,
International Cooperation, Administration & Coordination and Public Grievances.

DEPARTMENT OF PENSIONS AND PENSIONERS' WELFARE

The Department of Pension & Pensioners’ Welfare was set up in 1985 as part of the Ministry of Personnel,
Public Grievances and Pensions to formulate policy and coordination of matters relating to retirement
benefits of Central Government employees (except Defence, Railway and Post & Telecommunication).
 1
CHAPTER OVERVIEW
1.0 The Ministry of Personnel, Public
Grievances and Pensions acts as the formulator
of policies pertaining to recruitment, regulation
of service conditions, and deputation of personnel
besides advising all organizations of the Central
Government on issues pertaining to personnel
management. The Organizational chart of the
Department is at next page.
Major Initiatives / Achievements / Events
during the year (Chapter 2)
1.1 Major Initiatives/Achievements during the
period January, 2018 - March, 2019 have been
brought out in Chapter 2.
Personnel Policies (Chapter 3)
1.2 The Department is responsible for framing
rules and regulations governing service conditions
including recruitment rules, promotions and
seniority, Flexible Complementing Scheme, Leave
Travel Concession, deputation and Child Care
Leave of employees. Personnel are recruited for the
Central Government by the Union Public Service
Commission through competitive examinations
conducted by them for appointments to higher
civil services and through the Staff Selection
Commission of non-gazetted staff in Group ‘B’ &
‘C’ categories.
Reservation (Chapter 4)
1.3 In order to achieve the objective of
upliftment and welfare of the Scheduled Castes
and Scheduled Tribes, Other Backward Classes and
Persons with Disabilities; the Department frames
policies to provide reservation to these groups
in various Central Government services and for
monitoring its implementation.
Cadre Management (Chapter 5)
1.4 This Department is responsible for
management of the cadres of All India Services
(AIS) (IAS, IPS and IFS) and all three Secretariat
Services namely Central Secretariat Services (CSS),
Central Secretariat Stenographers’ Services (CSSS)
and Central Secretariat Clerical Services (CSCS). In
addition, this Department frames and also revises
Rules and Regulations regarding conditions of the
All India Services, such as Indian Police Service (IPS)
and Indian Forest Service (IFS), in consultation
with the Ministry of Home Affairs and Ministry
of Environment, Forest and Climate Change
respectively. This Department is also responsible
for cadre review of 61 Central Group ‘A’ Services
on a periodic basis.
Senior Appointments under the
Government of India (Chapter 6)
1.5 The Department deals with appointments
at senior level and personnel policies of the
Government of India. All proposals for senior
appointments under the Government of India,
which require the approval of the Appointments
ANNUAL REPORT 2018-19 1
 Overview
`
Committee of the Cabinet (ACC), are processed and Deputy Secretary in Ministries /Departments.
by by the theDepartment.
Department. These include board
These include boardlevelInappointments
addition, all appointments by promotion,
to Central Public Sector which
level Undertakings
appointments to Central under
and appointments PublictheSector requireScheme
Central Staffing the approval of the
for posts ACC, are
of Joint also processed
Secretary,
Director and Deputy Secretary in Ministries
Undertakings and appointments under the Central /Departments. In addition,
by the Department. all appointments by
promotion, which require the approval of the ACC, are also processed by the Department.
Staffing Scheme for posts of Joint Secretary, Director
Organisation Chartfor
Organisation Chart forDepartment
Department of Personnel
of Personnel & Training
& Training

Prime Minister

Minister of State (PP)

Secretary (P)

AS (Estt.) EO & AS SS & FA

AS (SRK) AS (S&V) JS (VKS)

JS (GJ) JS (GDT) JS (MR)

DIR (IR)
DIR (CS-I)

DS (AVD-I/S& DIR (FINANCE)

DIR (ACC)
IC)
JS (E)
DIR (CRD) DS (ADMN.)
DIR (DFFT)
DIR (MM)
DS (V-II)
JS (L&A)
DIR (LTDP & Academy)
DS (AVD-IV) &
Lokpal DS (CS-II) DIR (PR)
DS (AVD-III) DIR (Reservation)
DS (TFA & Admn.)
DS (AT) DS (SM)
DS (Estt. II)
DS (AIS)

DS (ISTM, Astt. Secretary and DS (Pay)

Online Programme)

DS (SR, RR
& DC)

DS (Welfare) &
CWO

DS (Estt.)

DS (JCA)
8

2 ANNUAL REPORT 2018-19

 Chapter - 1

Abbreviations Used in the Organization Chart

ACC Appointments Committee of Cabinet
AVD Administrative Vigilance Division
ADMIN Administration
AIS All India Services
AS Additional Secretary
B&C Budget & Coordination
CS Central Secretariat
CPC Central Pay Commission
CRD Cadre Review Division
CWO Chief Welfare Officer
DFFT Domestic Funding of Foreign Training
DS Deputy Secretary
DIR Director
E Establishment
EO Establishment Officer
IR Information Rights
JS Joint Secretary
JCA Joint Consultative Machinery and Arbitration
LTTP Long Term Training Programme
L&A Leave Allowances
MoS Minister of State
MM Middle Management
PR Personal Records
PIIA Pathways for an Inclusive India Administration
PESB Public Enterprises Selection Board
PP Personnel & Pension
RES Reservation
RR&DC Redeployments & Retraining & Departmental Council
S&V Services & Vigilance
S Services
SM Senior Management
SR State Reorganization
TRG Training
V Vigilance

ANNUAL REPORT 2018-19 3

 Overview
Training Policy and Programmes
(Chapter 7)
1.6 The Department is the nodal Department
to impart training to the government functionaries.
The Training Wing of the Department formulates
policies and implements its training programmes
by identifying areas of training, designing training
programmes, development of trainers and training
capabilities and administering policies in training.
Major training activities undertaken during the
year are (i) In-service training of IAS officers (ii) Mid-
Career Training of IAS Officers (iii) Domestic Funding
of Foreign Training (iv) Post Graduate Programmes
in Public Policy (v) Training Support, (vi) Intensive
Training Programme, (vii) Augmentation of the
Capacity of training institutions (viii) Capacity
Building for poverty reduction (ix) Distance
and e-learning initiatives and (x) e-governance
initiatives.
Training Institutions (Chapter 8)
1.7 Lal Bahadur Shastri National Academy of
Administration (LBSNAA), Mussourie, Uttarakhand
and Institute of Secretariat Training and
Management (ISTM), Delhi are two premier training
institutions, attached to this Department. These
institutes cater to the needs of human resource
development by imparting training to all officers of
Central Government at frequent intervals for their
career progression. The Department also supports
the Indian Institute of Public Administration
(IIPA) which is an autonomous organisation, in
undertaking advance training programmes for
administrators as well as researchers on issues
relating to public administration.
4 ANNUAL REPORT 2018-19
Administrative Vigilance Division
(Chapter 9)
1.8 The Department is the nodal agency
responsible for formulation and implementation
of vigilance and anti-corruption policies of the
Government. Administrative Vigilance Wing in the
Department oversees government programme
for maintenance of discipline and eradication
of corruption from public service. The Central
Vigilance Commission (CVC) advises the Central
Government on all vigilance matters. The
jurisdiction of the Commission extends to all the
organisations to which the executive powers of the
Union of India extend.
International Cooperation (Chapter 10)
1.9 The Department of Personnel and Training
is the nodal Department for anti corruption. To deal
with international cooperation on these aspects
an International Cooperation Cell was created in
this Department. The primary tasks of this Cell
emanate from the follow up to the ratification of
the United Nations Convention Against Corruption
(UNCAC) and the other consequential international
collaborative efforts, on global platforms. This
Cell acts in conjunction with specialized agencies
like the Central Bureau of Investigation, the
Enforcement Directorate and the other line
Ministries entrusted with the specific ancillary
tasks within their respective administrative
domain, viz. corporate governance, extradition
matters, prevention of money laundering, mutual
legal assistance treaties etc.
Central Bureau of Investigation
(Chapter 11)
1.10 Central Bureau of Investigation (CBI) was

set up by the Government of India by a Resolution
dated April 1, 1963 to not only investigate cases of
bribery and corruption, but also violation of central
fiscal laws, major frauds relating to Government of
India Departments, Public Joint Stock Companies,
passport frauds and serious crimes committed
by organized gangs and professional criminals.
CBI was further strengthened by the addition of
Economic Offences Wing by the Government of
India by Resolution dated February 2, 1964.
Joint Consultative Machinery
(Chapter 12)
1.11 The Government provides for a Joint
Consultative Machinery for joint consultation at
three levels between the Central Government
and its employees for promoting harmonious
relations and securing optimum level of co-
operation between the Central Government and
its employees in matters of common concern.
The objective is to increase the efficiency of
public services along with the well-being of the
employees. The three tiers are:
a) National Council – at the apex level,
functioning under the Department of
Personnel and Training.
b) Department Councils – functioning at the
level of the Ministries / Departments.
c) Office Councils – functioning at offices/
organisations under various Ministries /
Departments.
1.12 The Scheme has proved to be an effective
forum for amicable settlement of grievances of the
Central Government employees relating to their
service matters etc.
Chapter - 1
Administrative Tribunal (Chapter 13)
1.13 In order to provide speedy and inexpensive
justice delivery system to the employees who
feel aggrieved by Government decisions, the
Government set up the Central Administrative
Tribunal (CAT) in 1985, which now deals with all
cases relating to service matters. The CAT has
17 regular benches, 15 of which operate at the
Principal seats of High Courts and the remaining
two are at Jaipur and Lucknow.
Staff Welfare (Chapter 14)
1.14 The Central Government being the largest
single employer in the country discharges its
responsibility for looking after the welfare of
employees through various welfare measures.
The Department also extends support to various
staff welfare measures. The DoPT is the nodal
Department for four registered societies set up
for the welfare of the Government employees
and their families. In addition, the Department
lays down policies for Departmental Canteens and
supports the Resident Welfare Associations.
Right to Information (Chapter 15)
1.15 The Department has brought out a
comprehensive law in order to ensure right to
information to the citizens of India in almost entire
matters of governance at all levels from Central
Government to the local self-government. The Law
(RTI Act, 2005) has provided a mechanism where
the Central Information Commission, being the
apex body at the Centre, facilitates its citizenry in
accessing information in a time bound, hassle free
and affordable manner.
ANNUAL REPORT 2018-19 5
 Overview

Grievance Redressal Mechanism & also ensures that the spirit of various orders
Citizens' Charter (Chapter 16)
1.16 DOP&T have identified some of the core
services being offered by its various divisions
and their standards for the purpose in its first
charter. This has been undertaken by a Task
Force in consultation with the Stakeholders.
While identifying the services the focus has been
on measurable and verifiable services and their
standards. The charter contains Grievance Redress
Mechanism related to the services mentioned
in the Citizens’/Clients’ Charter. The Charter also
provides links for other grievances which are
not related to the Citizens’/Clients’ Charter. Time
lines have been prescribed for final disposal of
the complaint arising out of the Citizens’/Client’s
Charter.
Progressive Use of Hindi (Chapter 17) 1726.59 crore. The requirements and priorities of its
1.17 The Department is fully committed to
promote the use of Hindi as the official language,
in official matters and motivate compliance of
the provisions of the Official Language Act, 1963,
the rules framed thereunder. The Department
and guidelines issued by the Department of
Official Language is appropriately enforced
for implementation of the official language
policy of the Union. The Department has an
Official Language Division which monitors the
implementation of the policy in the Department.
Financial Management (Chapter 18)
1.18 In order to promote the various programmes
administered by Ministry of Personnel, Public
Grievances and Pensions, an allocation of Rs.
154.33 crore was made in the Central Sector
Scheme Outlay for the year 2018-19 against a
total allocation of Rs. 1547.00 crore at the Revised
Estimate 2018-19 stage. The corresponding figures
for 2019-20 are Rs. 194.27 crore as Central Sector
Scheme Outlay against a total allocation of Rs.
attached and subordinate offices were kept in view
while making budgetary allocation to them by this
Department. No PAC/ C&AG Para are pending in
the Ministry.

6 ANNUAL REPORT 2018-19

 2 Major Initiatives/Achievements/
CHAPTER
Events during the year

Posting of IAS Officers as Assistant

Secretaries in Govt. of India:-
2.1 On completion of Phase-II training
at Lal Bahadur Shastri National Academy of
Administration, Mussoorie, this Department issued
orders for posting of 176 lAS officers of 2016
Batch as Assistant Secretary in the Ministries/
Departments of Government of India for a period
of 3 months from 02.07.2018 to 28.09.2018 on
Central Deputation. Exposure of Central Govt. 2.3 The Assistant Secretaries also got an
functioning will provide insight into policy opportunity to have an interactive session with
formulation at the Centre to these officers. During Hon’ble President and Hon’ble Vice President.
their field posting, the officers will benefit by
having a macro picture of such policies which
will help them in effective implementation of the
schemes keeping citizen at the centre.

2.2 Inaugural Session of the Assistant

Secretaries (IAS-2016 batch) held under the
Chairmanship of Hon’ble Prime Minister at
Parliament Annexe on 4th July, 2018.

ANNUAL REPORT 2018-19 7

 Major Initiatives/Achievements/Events during the year

2.4 The IAS officers of 2016 Batch also benefitted (IAS-2016 batch) at DRDO Auditorium, New Delhi
from the interactive sessions organized by DoPT, on 27th September, 2018. During the Valedictory
in which a large number of dignitaries/ Heads session, eight (8) Assistant Secretaries made
of Departments/ Heads of Organizations/ Senior presentations before Hon’ble PM.
Officers participated. A feedback-cum-interactive
session of the Assistant Secretaries (IAS Officers
of 2016 Batch) with senior officers of various
Ministries/Departments was organized on 28th
September, 2018 at CSOI, New Delhi.

Felicitation of IAS Toppers of 2017 batch:-

2.6 MoS (PP) chaired the felicitation ceremony
2.5 Hon’ble Prime Minister addressed the held on 01.05.2018 for top achievers of Civil
Valedictory Session of the Assistant Secretaries Services Examination-2017.

8 ANNUAL REPORT 2018-19

 Chapter - 2

Launch of the iGOT (Integrated be a platform to bring together the numerous

Government Online Training Programme) Government and other training institutions for
providing a single point of access to the repository
2.7 Dr. Jitendra Singh, Hon’ble MoS(PP)
of training resources. This will provide a broad
launched the iGOT (Integrated Government Online
training eco-system creating synergies across
Training Programme) developed by Department of
various premier training institutes of the country
Personnel and Training, Ministry of Personnel, Public
and will cater to the training needs which can
Grievances & Pensions, on 20.12.2018. The National
encompass all the officials in the entire hierarchy
Training Policy-2012 mandates that all civil servants
of Central and State Governments. This platform
will be provided with training to equip them with
will ultimately build a large training eco-system.
the competencies for their current or future jobs.
The training courses under this programme will
The current structure of training for Government
be accessible through DoPT’s web portal. Among
servants including domestic and foreign training
the bouquet of Training Courses on offer through
is mostly available to very small section of the
this initiative are those offered by MIT, USA too.
government servants. However, consequent upon
DoPT has collaborated with JPAL, South Asia and
some recent initiatives undertaken by Department
MIT, USA to launch MITx Micro Master Programmes
of Personnel and Training, Government of India
for the government servants.
aimed at providing training to cutting edge level
functionaries in the Central/State Governments,
significant changes have taken place. The outreach
of the existing training setup is very limited in view
of the large workforce employed in various States/
UT Governments. The Integrated Government
Online Training Programme (iGOT) launched by
Hon’ble MoS (PP) will augment the existing training
mechanism with online module-based training
coupled with certification. This will make training
inputs available to government servant on site and
on flexitime basis. Furthermore, the training will Launching of Hybrid Course on
be focussed and targeted to the requirement of Administrative Laws
the officials.
2.9 The DoPT, realising the need for training
2.8 The e-Learning mode provides unparalleled inputs in Administrative Laws, has collaborated
opportunities for training to a large number of with the premier law school, National Law School
civil servants scattered all over the country. The of India University (NLSIU), Bengaluru to develop
latest technologies make available vast resources and offer Long Term Diploma programme and
of learning material and online courses, providing Short Term Courses in these areas. The courses to
the individuals enormous choices and flexibility in be delivered by NLSIU were launched by Hon’ble
learning. The online training programme through MoS (PP) on 20.12.2018.
Massive Online Open Courses mechanism would

ANNUAL REPORT 2018-19 9

 Major Initiatives/Achievements/Events during the year
RTI Portal on Judgments/Orders of
Supreme Court, High Courts and CIC
2.10 RTI Portal on Judgments/Orders of Supreme
Court, High Courts and CIC, was launched on
20.12.2018 by Hon’ble MoS (PP). It aims at providing
a learning environment for all stakeholders under
which a repository on the landmark cases on
the RTI will be available at one place.The Right
to Information (RTI) Portal on Judgments/Orders
of Supreme Court, High Courts and CIC has been
developed by Institute of Secretariat Training and
Management (ISTM), New Delhi. This Portal will
provide a learning environment for all stakeholders
under which a repository on the landmark cases on
the RTI will be available at one place.  The Portal
also makes available the gist of the replies given
by Central Public Information Officers (CPIOs), First
Appellate Authorities as well as the Supreme Court.  Tribunals and Union Public Service
It will be helpful in learning the latest trends of
implementation of RTI Act as the judgments/
orders given by Central Information Commission,
High Courts and Supreme Court are always a
crucial source to track the developments on this
subject. 
Expanding online RTI Portal:
2.11 RTI Online portal has been expanded to
cover all Public Authorities registered with the CIC
10 ANNUAL REPORT 2018-19
for ease of access to inform by citizens. 2194 Public
Authorities have been aligned till date, which is
a significant increase from 96 Public Authorities
aligned in 2013-2014.
Lateral entry for the post of Joint Secretary
2.12 The Group of Secretaries (GoS) on
Governance in its report submitted in February
2017 made recommendation pertaining to
‘Infusion of Fresh Talent at Policy Making Levels’.
The recommendations inter alia include selection
of a pre-determined number of Joint Secretary
level officers from open market to be taken on
contract basis to overcome the shortage of officers
at this level in the Government of India. On the
basis of recommendations of GoS, the Government
decided to recruit talented and motivated Indian
Nationals willing to contribute towards nation
building to 10 positions of Joint Secretary in ten
identified Ministries/Departments. Accordingly, an
advertisement was issued on 10.06.2018. 6077
applications were received in response to the
advertisement. UPSC has been entrusted with the
responsibility to undertake selection process.
Appointment in Central Information
Commission, Central Administrative
Commission:
2.13 The following appointments have
been made at senior level posts:
(i) Appointment of CIC and ICs
Shri Sudhir Bhargava has been appointed
as the Chief Information Commissioner in
the Central Information Commission on
01.01.2019. On the same day, four more
Central Information Commissioners have

been appointed 01.01.2019.
(ii) Appointments in Central Administrative
Tribunals
During the financial year 2017-18, 27
Members including fifteen (15) Administrative
Members and 12 Judicial Members have
been appointed for the vacancies of 2017 for
Central Administrative Tribunal.
(iii) Appointment in Public Enterprises
Selection Board (PESB)
Shri K.D. Tripathi, former IAS (AM:80), has
been appointed as Chairperson, PESB on 19th
November, 2018, for tenure of three years or
until attainment of age of 65 years or until
further orders, whichever is earlier.
Shri M. K. Gupta has been appointed as
Member, PESB on 20.11.2018, for a tenure
of three years or until attainment of age of
65 years or until further orders, whichever is
earlier.
(iv) Appointment in Union Public Service
Commission (UPSC)
Three eminent persons have been appointed
as Member, UPSC in the Central Information
Commission during the FY 2018-19.
(v) Appointment in Central Vigilance
Commission (CVC)
Shri Sharad Kumar, former IPS (HY:79) was
appointed as the Vigilance Commissioner
in the Central Vigilance Commission vide
Warrant of Appointment dated 08.06.2018.
He has been appointed for a term of four
years from the date on which he entered
upon his office i.e. 12.06.2018 or till he attains
the age of sixty five years, whichever is earlier.
Chapter - 2
Welfare of employees:
2.14 The following instructions have been issued
for ensuring welfare of employees in various
matters:
(i) An OM dated 03.04.2018 was issued under
the CCS (Leave) Rules, 1972 providing: (a) An
employee on Child Care Leave (CCL) may
leave headquarters with the prior approval
of appropriate competent authority; (b) LTC
may be availed while an employee is on CCL;
and (c) An employee on CCL may proceed
on foreign travel provided clearances from
appropriate competent authorities are taken
in advance.
(ii) CCS (Leave) Rules, 1972 have been amended
vide notification dated 03.04.2018 to bring
them in conformity with the Rights of
Persons with Disabilities Act, 2016. Various
facilities have been provided to a disabled
Government servant.
(iii) the limit of 22 years in case of disabled child
for the purpose of a Government servant
availing CCL under the provisions of Rule
43-C of the CCS (Leave) Rules, 1972 has been
removed vide notification dated 06.06.2018
and now the CCL can be availed by a
Government servant for her / his disabled
child of any age subject to other provisions
contained in Rule 43-C of the CCS (Leave)
Rules, 1972.
(iv) In pursuance of the recommendations of the
7th CPC, the CCS (Leave) Rules, 1972 have been
amended vide notification dated 14.12.2018
to provide (a) 10 days Earned Leave in place
of 20 days Half Pay Leave to Vacation Staff; (b)
CCL to single male Government servant; (c)
introduction of work related illness & injury
ANNUAL REPORT 2018-19 11
 Major Initiatives/Achievements/Events during the year
leave (WRIL) to a Government servant who
suffers illness and injury that is attributable
to or aggravated in performance of her / his
official duties.
Introduction of Yoga Camps and
celebration of Yoga Day:-
2.15 Yoga camps were organized for creating
awareness about benefits of Yoga among
employees of Department of Personnel & Training.
On 21st June, 2018, fourth International Day of
Yoga was celebrated, in which employees of this
Department participated enthusiastically.
2.16 Appointment of Lokpal
For operationalisation of Lokpal, Selection
Committee headed by Hon’ble Prime Minister
and Shri Mukul Rohtagi as one of the Members
12 ANNUAL REPORT 2018-19
has held a series of meetings and has constituted
a Search Committee for recommendation of a
panel for selection of Chairperson and Members of
Lokpal. The Selection Committee held its seventh
meeting on 15.03.2019 and after consideration of
panels submitted by the Search Committee, the
Selection Committee made its recommendation
for appointment of Chairperson and Members of
Lokpal. On 19th March, 2019, the Hon’ble President
of India has appointed the Chairperson and
Members of the Lokpal on the recommendation of
the Selection Committee and they have assumed
the charge of their respective offices.
Civil Services Day, 2018
2.17 12th Civil Services Day was observed on 20-
21 April 2018 at Vigyan Bhavan, New Delhi. The
programme was inaugurated on 20th April 2018
by Hon’ble Vice President of India. On 21st April,

2018, panel discussions in plenary and breakaway
sessions on Aspirational districts, identified priority
programmes followed by a Wrap up session
were organized on the day. On 21st April 2018,
the programme included a plenary session on
“Artificial Intelligence for Effective Governance”.
Two documentary films namely ‘A film on Journey
of PM’s Awards’ and ‘New India- Shaping the Future’
were screened during the event.
Hon’ble Vice-President of India inaugurating the 12th Civil
Service Day function Vigyan Bhavan New Delhi on
20 April, 2018
Prime Minister’s Awards for Excellence in
Public Administration, 2018
2.18 On 21st April, 2018, Hon’ble Prime Minister
presented the Prime Minister’s Awards for
Excellence in Public Administration to selected
districts and implementing units under various
categories. Hon’ble Prime Minister conferred
Awards to 11 best performing districts in
implementation of priority programmes namely (i)
Pradhan Mantri Fasal Bima Yojana (ii) Deen Dayal
Upadhayay Grameen Kaushalya Yojana, (iii) Pradhan
Mantri Awas Yojana (Gramin & Urban) and (iv)
Chapter - 2
Promoting Digital Payments. Two Awards were also
conferred under Innovation category, one of which
was for an ‘Aspirational’ district. A new category
of awards for Additional Secretary/Joint Secretary
level officers and Director/Deputy Secretary serving
in Government of India was also introduced in
2018 to recognize their contribution towards
bringing about transformational improvements in
processes/systems through simplification, process
re-engineering etc. Two awards were conferred in
this category.
2.19 The 21st National Conference on
e-Governance (NCeG) was held on 26th and 27th
February, 2018 at Hyderabad, Telangana. The
theme of the Conference was “Technology for
Accelerating Development”. The sub-themes were
(i) Universalization and Replication, (ii) Governing
e-Governance, (iii) Emerging Technologies, (iv)
Building User Experience and (v) e-Governance
good/best practices. Five Plenary sessions
ANNUAL REPORT 2018-19 13
 Major Initiatives/Achievements/Events during the year
were conducted including a wrap up Session
on “Synergizing Role of National and State
Government” in which eminent panellists/ speakers
of the concerned field deliberated upon.
Inauguration of the 21st National Conference on e-Governance
Pension Adalat:
2.20 Department of Pension and Pensioners’
Welfare had started the unique experiment
of holding Pension Adalat of those cases in
CPENGRAMS which were either routinely closed
14 ANNUAL REPORT 2018-19
by various Ministries or not disposed of within the
time-line of 60 days. Encouraged by the response
and speedy justice delivered, the Department
organised the 2nd Pension Adalat on February 9,
2018. Out of the 34 selected cases, 20 cases were
resolved in the Adalat itself. Out of these, 19 cases
were resolved by accepting the claims of the
Pensioners. Suitable instructions were conveyed
to the concerned Departments for resolving the
remaining cases. As on November 30, 2018, out
of 34 grievances raised in Adalat, 30 have been
resolved.
2.21 All India Pension Adalat - 2018: In its
attempt to devote one day in the year to
Pensioners, Department of Pension & Pensioners’
Welfare conducted an All India Pension Adalat on
September 18, 2018, which was inaugurated by the
Hon’ble MoS (PP).

ANUBHAV:
2.22 Department of Pension & Pensioners’
Welfare had launched an online platform entitled
‘Anubhav’ for sharing experiences of retiring
government employees while working with the
Government. It is envisaged that over a period
of time, this will create a wealth of institutional
memory with replicable ideas and suggestions.
This will prove an invaluable tool for helping in
future governance related issues since a treasure
trove of wealth shall be left behind by the retiring
Chapter - 2
generations of government employees and officers.
During the Third Anubhav Award Ceremony on
18th September, 2018, six Awards were given by
the Hon’ble Minister of State (PP) on September
18, 2018 to selected write-ups published from
April 1, 2017 to March 31, 2018 on Anubhav Portal.
91organizations have registered on Anubhav Portal
of DoP&PW, 5760 write-ups have been published
and 2278 write-ups which have been uploaded are
waiting to be published as on 27.11.2018.
Blood Donation Camps
2.23 In order to inculcate participation in Citizen
Centric activities among employees of Central
Government, this Department has been organizing
Blood Donation Camps in association with the
Indian Red Cross Society, New Delhi on monthly
basis since June 2015 in all major buildings where
Government offices are situated. During the year
2018, nine Camps were organized at various
locations. Blood Donation Camp was organised
ANNUAL REPORT 2018-19 15
 Major Initiatives/Achievements/Events during the year
by DoP&T at North Block, New Delhi also on
20.06.2016 and 60 employees donated blood in
this camp.
Celebration of International Women’s
Day:-
2.24 International Women’s Day was celebrated
by the Department on 8th March, 2019, where
women employees of all the three Departments
of the Ministry participated. Hon’ble MOS (PP) also
addressed the gathering on the occasion. Smt.
Rashmi Verma, former Secretary, D/o Tourism was
the chief guest. Address of Dr. Madhavi Chandra,
Sr. Radiologist, SGRH on “Breast Cancer Awareness”
and address of Dr. Nanditesh Nilay on “Stress
Management” were organized in the workshop.
Various competitions were held during the three
days’ celebration of Women’s day. Awards were
16 ANNUAL REPORT 2018-19
distributed to achievers of the competitions.
Smart Performance Appraisal Report
Recording Window (SPARROW):
2.25 SPARROW is an online system based on
the comprehensive performance appraisal dossier
maintained for IAS officers. The system aims at
bringing greater transparency in the recording of
performance appraisals of the officers, eliminating
loss of Performance Appraisal Reports (PARs) during
transition, ensuring better monitoring and timely
completion of PARs and providing easy and real
time access to the PARs by authorized stakeholders.
This system is not only user friendly but can be
accessed uninterruptedly through an internet
enabled computer system from anywhere round
the clock, which reduces the delays in processing

of PARs by officers concerned. The system was
launched with effect from 01.04.2014 and was
initially linked to the intra-IAS database enabling
the PAR form to be pre-populated with the existing
information. Subsequently, the responsibility to
update the requisite details in respect of officers
was passed on to the Employee Master Data (EMD)
manager of the respective Ministry or Department
/ State Cadre. In order to make the system hassle-
free and more user-friendly, the system has been
e-Sign (electronic Signature) enabled, an Aadhaar
based authentication service.
The SPARROW system generates auto-alerts in
respect of the officers whose PARs are pending
beyond the stipulated timeline. The total
number of the electronically generated PARs for
the Assessment Year 2017-18 was 8616 (as on
31.12.2018).
Immovable Property Returns (IPR) Module
2.26 As per Rule 16(2) of AIS (Conduct) Rules,
1968, IAS officers are required to submit IPRs every
year as on 1st January and latest by 31st January
in respect of the preceding year. Since the year
2011, the IPRs of the officers are being uploaded
on the Department’s website. Though digitization
of IPRs was done through uploading these on
Department of Personnel & Training’s website,
however, as officers were filing their return in hard
copy only, certain problems viz. IPRs getting lost in
transit, IPRs though submitted but not uploaded
by the State Governments, IPRs without date
uploaded in the system, ante-dating IPR, etc. were
still being faced. In order to address these issues,
an IPR Module was introduced w.e.f. 1.1.2017, the
navigation tab of which has been provided in the
menu on Home Page of SPARROW. The officers
Chapter - 2
can access the Module by using the login ID and
password, which have already been provided to
them for accessing the SPARROW and after filing
the return. The same is to be authenticated by
using either DSC (Digital Signature Certificate) or
e-Sign.
Cadre Review of CSSS
2.27 Based on the recommendations of the
3rd Cadre Restructuring Committee for Central
Secretariat Stenographers’ Service (CSSS) and
acceptance by the Government, allocation of
additional posts in various grades was carried out
vide DoP&T’s Order No. 15/1/2014-CS.II(A) dated
the 5th October, 2018.
Promotion in various grades after
implementation of the 3rd Cadre Review
exercises for CSSS
2.28 Promotion orders in various grades of
CSSS viz (i) 54 Steno ‘D’ to Personal Assistant (PA),
(ii) 1191 Personal Assistant to Private Secretary
(PS), (iii) 684 Private Secretary to Principal Private
Secretary (PPS), (iv) 302 Principal Private Secretary
to Sr. Principal Private Secretary (Sr. PPS), and (v)
3 Sr. Principal Private Secretary to Principal Staff
Officer (PSO) were also issued during the year.
Release of e-Magazine 'KAUSHAL'
2.29 In a first of its kind initiative the Department
of Personnel and Training has started an
e-Magazine christened as “KAUSHAL” to provide
a platform to the officers and employees of the
Department to make a creative, conducive and
positive environment for progressive use of Hindi
Language in official work. This initiative leads to a
keen desire among the officers and employees to
ANNUAL REPORT 2018-19 17
 Major Initiatives/Achievements/Events during the year
give vent to their creative urge in Hindi. Hence, this
ambitious initiative would help create a positive
synergy among the officers and employees to
do their official work in Official Language Hindi
which in turn will make public administration more
and more citizen centric and decentralized. This
is a progressive step to make Official Language
Hindi more popular among the officers and
employees of the Department which would go a
long way in translating the vision of ‘Sabka Sath
Sabka Vikas’ of Government of India into reality by
Release of e-Magazine “KAUSHAL” by Hon’ble Minister of State Dr. Jitendra Singh
18 ANNUAL REPORT 2018-19
rendering public administration and public service
delivery mechanism more inclusive. It would also
make public administration more responsive and
accessible with greater participation of citizens
from across the country irrespective of linguistic
diversity. The magazine has been released by
Hon’ble Minister of State (PP) during award
distribution ceremony held on 1st February, 2019
and the link of magazine is available on website
of the Department.
 3
CHAPTER PERSONNEL POLICIES

1. Matters relating to framing and amendment of recruitment rules/service rules for Group “A” and “B”
posts
2. Framing of policy relating to the procedure for Departmental Promotion Committee(s)
3. Policy on seniority
4. General policy matters relating to:-
(a) Flexible complementing scheme,
(b) Modified Assured Career Progression Scheme,
(c) Leave travel concession,
(d) Deputation,
(e) Child care leave,
(f ) Pay & allowances,
(g) Holiday policy,
(h) Age relaxation and
(i) Other matters concerning service conditions.

5. Administration of UPSC and SSC including exams except the Civil Service Examination
6. Policy matters of PESB
7. Policy on Character verification before appointment
8. Disagreement cases with UPSC from various Ministries except on appointment cases
9. UPSC (Exemption from Consultation) Regulations
10. Policy on APAR.
11. Commercial employment after retirement
12. Policy on
(a) Retirement, extension, re-employment,
(b) Posting and transfers, Conduct and CCA Rules,
(c) Sealed Cover procedure,
(d) Status of Women in Central Government,
(e) Temporary Service Rules, Etc.
(f ) Lien, Probation, confirmation,
(g) Daily Wage Casual Labourers

ANNUAL REPORT 2018-19 19

 PERSONNEL POLICIES

3.0 Grant of Vigilance Clearance to [Reference DoPT’s O.M. NO. 11012/7/2017-Estt.A-

the Government servants for obtaining III dated 28th March, 2018]
Indian Passports
Amendment to Rule 6 of the Central
(A) Vigilance clearance can be withheld on the Civil Services (Classification, Control and
following circumstances: Appeal) Rules, 1965 for classification of
Civil Posts
(i) The officer is under suspension;
3.1 All civil posts under the Union shall be
(ii) A charge sheet has been issued against the
classified as follows:-
officer in a disciplinary proceeding and the
proceeding is pending. S.No. Description of Classification of
(iii) Charge sheet has been filed in a Court by the Posts Posts
investigating Agency in a criminal case and 1 A Central Civil Post Group A
the case is pending. carrying the pay in
the Pay Matrix at the
(iv) Sanction for investigation or prosecution has
Level from 10 to 18.
been granted by the Competent Authority in
2 A Central Civil Post Group B
a case under the PC Act or any other criminal
carrying the pay in
matter.
the Pay Matrix at the
(v) An FIR has been filed or a case has been Level from 6 to 9.
registered by any Government entity against 3. A Central Civil Post Group C
the officer, after a preliminary fact finding carrying the pay in
inquiry. the Pay Matrix at the
(vi) The officer is involved in a trap/ raid case on Level from 1 to 5.
charges of corruption and investigation is (Reference Order No. S.O. 3964(E) dated 9th
pending. August, 2018)

(B) There may be situations wherein wards and

relatives of the civil servants residing abroad (for Intimation/ permission by the Government
education and other purposes) could be having
servant where the expenditure incurred
on repairs or minor construction work
medical emergencies or family events. The officer
in respect of immovable property –
himself/ herself may require visiting abroad for regarding.
medical reasons. Therefore, as a policy, ordinarily,
3.2 DoPT had issued an O.M No. 11013/9/89-
a passport will not be granted if a disciplinary
Estt.(A) dated 27/11/1990 which provided, inter-
proceeding is pending against the officer. However,
alia, that where the expenditure incurred on
the competent authority can take a view wherein
repairs or minor constructions work in respect
a foreign travel is necessitated due to extreme
of any immovable property belonging to a
urgent situation like medical emergencies etc. on
Government servant is estimated to exceed Rs.
case to case basis.
10,000/-, intimation to the prescribed authority

20 ANNUAL REPORT 2018-19


was necessary. Now, these instructions have
been reviewed and in supersession of the said
O.M., it has now been decided that in respect
of the expenditure incurred on repairs and
minor additions to an immovable property by
a Government servant, an intimation shall be
necessary to be given to the prescribed authority
only if the estimate exceeds the limit prescribed
in Rule 18(3) of CCS (Conduct) Rules, 1964 i.e. 2
months of basic pay. However, prior sanction of
the prescribed authority should be obtained in all
cases regardless of amount involved, where the
transaction regarding the material purchases or
contract for such repairs or minor construction, is
with a person with whom the Government servant
concerned has official dealings.
[Reference DoPT O.M. No. 11013/2/2018-Estt.A-III
dated 17th December, 2018]
LTC facilities to the Civilian employees of
the Central Government serving in States
of the North-Eastern Region, Ladakh
region of State of Jammu & Kashmir
and in Union Territories of Andaman &
Nicobar Island and Lakshadweep Group
of Islands.
3.3 Consequent upon acceptance of
recommendations of Seventh Pay Commission,
Government has decided that civilian Central
Government employees serving in North-Eastern
Region, Ladakh region of State of Jammu & Kashmir,
Andaman & Nicobar Islands and Lakshadweep
groups of Islands, who leave their family behind
at the old headquarters or another selected place
of residence and have not availed of transfer
travelling allowance for family, shall be provided
with the following options for the purpose of LTC:
(i) The Government servant may avail LTC for
Chapter - 3
journey to the Home Town once in a block
period of two years and/or one ‘Anywhere in
India’ LTC in a block of four years under the
normal LTC rules.
Or
(ii) In lieu thereof, the Government servant may
avail the facility for himself/herself to travel
once a year from the station of posting to the
Home Town or the place where the family is
residing and for the family [restricted only to
the spouse and dependent children as per
the ‘family’ definition of CCS (LTC), Rules, 1988]
to travel once a year to visit the Government
servant at the station of posting.
3.4 In addition, Central Government employees
and their families posted in these territories shall
be entitled to avail of the Leave Travel Concession,
in emergencies, on two additional occasions during
their entire service career. This shall be termed as
“Emergency Passage Concession” and is intended
to enable the Central Government employees and/
or their families [restricted only to spouse and
dependent children] to travel either to the Home
Town or the station of posting in an emergency.
The two additional passages under the Emergency
Passage Concession shall be availed by the entitled
mode and class of travel as admissible under the
normal Leave Travel Concession Rules.
[Reference DoPT’s O.M. No. 31011/12/2015-Estt.
A-IV dated 24.04.2018]
LTC facility to Railway employees.
3.5 Previously, LTC facility was not available
to railway employees and Government servants
whose spouses are working in Indian Railways
in view of the “Free Pass” facility is available to
them. However, Seventh CPC in its report had
ANNUAL REPORT 2018-19 21
 PERSONNEL POLICIES
recommended for bringing Railway employees
(and employees whose spouses are Railway
servants) into the fold of LTC. The matter was
considered by the Government and it was decided
to allow “All India LTC” to Railway employees once
in a block of four years under CCS (LTC) Rules, 1988,
subject to certain terms & conditions.
[Reference DoPT’s O.M. No. 31011/15/2017-Estt.A-
IV dated 27.03.2018]
CCS (LTC) Rules, 1988 – Extension of
relaxation to travel by air to visit NER,
J&K and A&N.
3.6 The Government has decided to extend
the scheme of travel by air to visit North East
Region (NER), Jammu and Kashmir and Andaman
& Nicobar Islands (A&N) against conversion of
one block of Home Town LTC, for a further period
of two years w.e.f. 26th September, 2018 till 25th
September, 2020. In view of the growing tourism in
these segments, it was decided to allow the facility
of travel by private airlines to J&K, NER and A&N
on LTC for a period of two years. This concession
may be availed in lieu of the Home Town LTC or
against Anywhere in India LTC. The relevant O.M.
is available on the official website of DoPT.
[Reference DoPT’s O.M. No. 31011/3/2018-Estt.A-
IV dated 20.09.2018]
Recommendations of 7th Central Pay
Commission – Applicability to the pay
scales of Casual Labourers with Temporary
Status.
3.7 The Government has decided that on the
implementation of the recommendations of the
7th Central Pay Commission as per Government of
India Notification dated 25th July, 2016, the Casual
Labourers with Temporary Status will continue to
22 ANNUAL REPORT 2018-19
receive their wages with effect from 01.01.2016
as per provisions of the Casual Labours (Grant
of Temporary Status & Regularisation) Scheme,
worked out on the basis of the pay scales of Group
‘C’ as per Level 1 of the Pay Matrix recommended
by the 7th Central Pay Commission and provided
they are matriculate. In case of the similarly placed
non- matriculate Casual Labourers with Temporary
Status the above benefit of wages may be extended
only after imparting the requisite training.
[Reference DoPT’s O.M.No.49011/2/2017-Estt(C)
dated 19.02.2018]
Master Circular on Probation/
Confirmation.
3.8 With reference to this Department’s O.M.
No. 28020/1/2010-Estt.(C) dated 21.07.2014
wherein consolidated instructions on Probation/
Confirmation were issued, it was decided to further
consolidate/ modify the instructions/ guidelines in
relation to probation and confirmation as a Master
Circular to provide clarity and ease of reference. The
Master Circular issued vide O.M. dated 21.07.2014
has been suitably updated as on date.
[Reference DoPT’s O.M No. 28020/3/2018- Estt. (C)
dated 11.03.2019]
CCS (Conduct) Rules, 1964- Revision in limit
for intimation in respect of transcations
in sale and purchase of shares, securities,
debentures etc.
3.9 With reference to this Departments’s O.M
11013/6/91- Estt. (A) dated 08.04.1992, it has been
decided that an intimation may be sent to the
prescribed authority in respect of all Government
servants, if the total transcations in shares, securities,
debentures, mutual funds scheme etc. exceeds six

months basic pay of Government servant during
the calendar year (to be submitted by 31st January
of subsequent calendar year).
[Reference DoPT O.M No. 11013/2/2018- Estt.
A- dated 17th December, 2018]
Establishment (Allowances) Section
Revision of Children Education Allowance.
3.10 Consequent upon the implementation
of the recommendations of 7th CPC, the
reimbursement limit of the Children Education
Allowance (CEA) was revised vide OM dated
16.08.2017. However, many provisions relating
to CEA which were existing during the 6th CPC’s
period are still valid even after the implementation
of the recommendations of 7th CPC. Accordingly,
an OM dated 17.07.2018 was issued in which all the
relevant instructions relating to CEA were included
in order to bring clarity in the matter.
O.M. regarding Overtime Allowance.
3.11 An OM dated 19.06.2018 on the Overtime
Allowance (OTA) was issued thereby implementing
the recommendations of 7th CPC.
Revision of rates of Special Allowance.
3.12 Instructions were also issued vide O.M.
No. A-27032/02/2017-Estt(AL) dated 24-10-2017
revising the rates of Special Allowance payable to
Parliament Assistants.
Incentives to the Central Government
Employees working in Kashmir Valley
3.13 Based on the approval of the Cabinet
Committee on Security (CCS), obtained by Ministry
of Home Affairs, concessions/ incentives such as
Chapter - 3
Additional HRA, messing Allowance, and facility
to draw pension outside the valley have been
extended for two years w.e.f. 1.1.2018 to the Central
Government Employees working in Kashmir Valley
in attached/subordinate offices or PSUs falling
under the control of the Central Government. In
addition, a new incentive known as ‘Kashmir Valley
Special Incentive’ will be paid to these employees
working in Kashmir Valley.
Establishment (Leave) Section
OM dated 03.04.2018 issued under the CCS (Leave)
Rules, 1972.
3.14 The above O.M. provides that:
a. An employee on Child Care Leave (CCL) may
leave headquarters with the prior approval of
appropriate competent authority;
b. LTC may be availed while an employee is on
CCL; and
c. An employee on CCL may proceed on foreign
travel provided clearances from appropriate
competent authorities are taken in advance.
The limit of 22 years in case of disabled child
for the purpose of a Government servant
availing CCL under the provisions of Rule
43-C has been removed vide Notification
dated 06.06.2018 the CCS (Leave) Rules,
1972 and now the CCL can be availed by a
Government servant for her disabled child of
any age subject to other provisions contained
in Rule 43-C of the CCS (Leave) Rules, 1972.
Amendment of CCS (Leave) Rules vide
Notification dated 14.12.2018.
3.15 In pursuance of the recommendations of
the 7th CPC, the CCS (Leave) Rules, 1972 have been
amended vide Notification dated 14.12.2018 to
provide:
ANNUAL REPORT 2018-19 23
 PERSONNEL POLICIES
a. 10 days Earned Leave in place of 20 days Half
Pay Leave to Vacation Staff;
b. CCL to single male Government servant;
c. Introduction of Work Related Illness & Injury
Leave (WRIIL) to a Government servant who
suffers illness and injury that is attributable
to or aggravated in performance of her or
his official duties. On account of WRIIL, full
pay and allowances shall be granted to all
employees during the entire period of WRIIL.
After hospitalisation,
(i) Government servant (other than a
Military Officer) will be paid full pay and
allowances for the first 6 months and
HPL for the next 12 months;
(ii) officers of Central Armed Police
Forces (CAPF) will be paid full pay and
allowances for first 6 months and full
pay only for the next 24 months; and
(iii) Personnel below the rank of officers of
CAPF will be paid full pay and allowances
with no limit regarding period.
O.M. dated 29.01.2018 regarding
Maternity Leave in surrogacy.
3.16 Hon’ble Delhi High Court vide its order
dated 17-7-2015 has allowed Maternity Leave to
commissioning mother in case of surrogacy. In
pursuance of these directions of the Hon’ble court,
this Department vide its OM dated 29.01.2018 has
circulated the above said order of the court to all
Ministries/Departments for the purpose of giving
vide publicity to the concerned officers.
Amendment of CCS (Leave) Rules vide
Notification dated 14.12.2018.
3.17 The CCS (Leave) Rules, 1972 have been
24 ANNUAL REPORT 2018-19
amended vide notification dated 03.04.2018 to
bring them in conformity with the Rights of Persons
with Disabilities Act, 2016. As per the amended
rules, various facilities have been provided to a
disabled Government servant such as:
a. where a disabled Government servant unable
to submit an application or medical certificate
on account of disability, such application
or medical certificate may be signed and
submitted by his family members;
b. if due to disability a Government servant is
unable to discharge further service, leave or
an extension of leave may be granted to him
on the basis of medical certificate issued by
a Government doctor and such leave shall
not be debited to the leave account of the
Government servant; and
c. In case of grant of leave to such Government
servants on account of disability, the benefits
of the provisions contained in Section 20 of the
RPWD Act, 2016 shall suo-motu apply. Section
20 of the RPWD Act, 2016 provides various
benefits such as no denial of promotion due
to disability, no reduction in rank due to
disability, creation of supernumerary post to
adjust a disabled employee in case he is not
suitable for the post, he was holding, due to
his disability etc.
Establishment (Pay) Section
Grant of special increment in the form of
personal pay to Central Government Servants for
participation in sporting events and tournaments
of National or International importance, in the 7th
CPC Scenario: OM No. 6/1/2017-Estt.(Pay-I) dated
11.06.2018.
3.18 This Department vide OM dated 11.06.2018
has revised the rates of special increment in

the form of personal pay granted to Central
Government Servants for participation in sporting
events and tournaments of National or International
importance, in the 7th CPC Scenario.
Availability of option for fixation of pay on
promotion from the Date of Next Increment (DNI)
in the lower post and method of fixation of pay
from DNI, if opted for, in context of CCS (RP) Rules,
2016-clarification-reg.: OM No. 13/02/2017-Estt.
(Pay-I) dated 28.08.2018.
3.19 This Department vide OM dated 28.08.2018
has (i) clarified the date of applicability of this
Department’s OM No. 13/02/2017-Estt.(Pay-I)
dated 27.07.2017; (ii) allowed re-exercise/revision
of option for fixation of pay under FR 22(l)(a)(1),
within one month from the date of issuance of
this OM, to the employees who have been granted
the pay fixation benefit on account of promotion
between 01.01.2016 and the date of issuance of
the OM ibid i.e. 27.07.2017.
Stepping up of pay-Consolidated guidelines: OM
No. 4/3/2017-Estt.(Pay-I) dated 26.10.2018.
3.20 In supersession of Department of
Expenditure’s OM No.F.2(78)-E.III(A)63 dated
02.02.1966 and DOP&T’s OM No. 4/7/92-Estt(Pay-I)
dated 04.11.1993 and keeping in view the
provisions of the Central Civil Services (Revised
Pay) Rules, 2016, guidelines on stepping up of pay
has been consolidated at one place.
The Fundamental (Amendment) Rules, 2018 -
Amendment in FR 22(I)(a)(1): Notification No.
13/1/2017-Estt.(Pay-I) dated 19.11.2018.
3.21 This Department vide Notification dated
19.11.2018 has amended FR 22(I)(a)(1) and vide this
Notification this Department has inter-alia extended
the option facility to those retired employees, who
Chapter - 3
have retired as ad-hoc before being regularised to
that post and later on have been assessed during
the process of regularisation and found fit by the
competent authority along with his or her juniors,
who are still in service and are eligible to avail of
the option facility from a date on which the retired
employee was still in service.
Restriction of officiating pay under FR 35 in the
context of CCS (Revised Pay) Rules, 2016: OM No.
1/4/2017-Estt.(Pay-I) dated 28.02.2019.
3.22 This Department vide OM dated 28.02.2019
has revised the ceilings for restriction of basic pay
under FR 35, in the 7th CPC context.
Incentive for acquiring fresh higher qualifications,
in the 7th CPC Scenario: OM No. 1/5/2017-Estt.
(Pay-I) dated 15.03.2019.
3.23 This Department vide OM dated 15.03.2019
has revised the rate of Incentive for acquiring fresh
higher qualifications, in the 7th CPC Scenario, and
has also provided criteria/ guidelines for granting
the same.
OM No.2/10/2017-Estt.(Pay-II) dated 24.04.2018-
Grant of Central Secretariat ( Deputation on Tenure)
Allowance.
3.24 The rates of Central Secretariat (Deputation
on Tenure) Allowance have been revised w.e.f 1st
July, 2017 to 10 percent of basic pay subject to a
ceiling of Rs.9000/-p.m.
OM No.2/6/2018-Estt.(Pay-II) dated 18.05.2018 –
amendment in Para 8.1 and Para 8.2 of deputation
guidelines issued vide OM No.6/8/2009-Estt.
(Pay-II) dated 17th June, 2010.
3.25 Provisions relating to tenure of deputation
/Foreign Service and level of approval have been
amended.
ANNUAL REPORT 2018-19 25
 PERSONNEL POLICIES
OM No.2/11/2016-Estt.(Pay-II) dated 20.07.2018
regarding mandatory cooling off period between
two deputations for appointment in personal staff
of Union Ministers
3.26 If an officer is appointed from the personal
staff of one Minister to the personal staff of another
Minister, the provision of mandatory cooling off
has been dispensed with subject to overall ceiling
of 10 years in personal staff of Minister and sub-
ceiling of 5 years as PS/OSD.
OM No. 2/15/2017-Estt.(Pay-II) dated 18.10.2018
– relaxation of para 8.5 of DoPT OM No. 6/8/2009-
Estt.(Pay-II) dated 17th June, 2010
3.27 (a) It has been decided that Ministries/
Departments may consider and allow relaxations
to para 8.5 of the OM dated 17.06.2010 with the
approval of their Minister-in-charge in following
category of cases:- a) A Central Government
employee after completion of 7 years of service in
his/her cadre, may be allowed to go on deputation
to any State of North Eastern Region and Jammu
and Kashmir and Union Territories of Andaman &
Nicobar and Lakshadweep or on foreign service
to any entity controlled by and located in the said
States/ Union Territories.
(b) Central Government employees may be also
allowed to go on deputation to State Governments
/Union Territories or on foreign service to any entity
controlled by and located in the States/ Union
Territories on spouse ground after completion of
6 years of service in the cadre.
OM No. 4/6/2017-Estt.(Pay-II) dated 18.01.2019
Implementation of the recommendations of
Seventh Central Pay Commission- Cash Handling
and Treasury Allowance-reg.
3.28 Cash Handling Allowance and Treasury
Allowance have been subsumed in ‘Cash Handling
26 ANNUAL REPORT 2018-19
and Treasury Allowance’ and following rates have
been fixed:-
Amount of average Revised rates of
monthly cash handled Cash Hanlding and
(in Rs) Treasury Allowance
(in Rs)
<= 5 lakh 700
Over 5 lakh 1000
OM No. 2/8/2018 –Esst.(Pay-II) dated 07.02.2019,
-Revision of the rates of Deputation (Duty)
Allowance/pay fixation on appointment in the
Personal Staff of Ministries-regarding
3.29 Rates of Deputation (Duty) Allowance /
CDTA/ method of pay fixation have been revised
in respect of officers of Central Govt. Autonoumous
bodies, State Govts./ PSU, Private Sector, Retired
pensioner on their appointment in personal staff
of Ministers.
Establishment (RR) Section
3.30 The RRFAMS portal has succeeded in
reducing the overall time taken for finalization of
RRs to a significant extent. Towards the objective of
full automation of RRFAMS portal, and to completely
dispense with the practice of manual processing
of files, DOPT has finalized the RRFAMS module for
UPSC consultation, which is under operation w.e.f
03.12.2018.
3.31 Based on the recommendation made
by Sectoral Group of Secretaries (SGoS) in its
report submitted in Feburary, 2017, Government
decided to undertake lateral recruitment of ten
Joint Secretaries in ten identified Ministries/
Departments, on contract basis, in order to achieve
the twin objectives of bringing in fresh talent as
well as augment the availability of manpower. In
response to the advertisement, 6077 applications

have been received as on the last date of receipt
of applications i.e 30th July, 2018 till 05.00. P.M.
Selection process is underway in UPSC.
Establishment D Section
The Residents of the State of Jammu and Kashmir
(relaxation of Upper Age Limit for Recruitment to
Central Civil Services and Posts) Rules, 2018
3.32 The Residents of the State of Jammu
and Kashmir (relaxation of Upper Age Limit for
Recruitment to Central Civil Services and Posts)
Rules, 2018 was notified on 09th February, 2018. As
per these Rules, wherever any recruitment to the
Central Civil Services and Posts is made through
the UPSC or the SSC or otherwise by the Central
Government, relaxation of five years in the upper
age limit shall be admissible to all persons who
had ordinarily been domiciled in the State of
Jammu and Kashmir during the period from the
1st day of January, 1980 to 31st day of December,
1989. Provided that the relaxation in the upper
age limit for appearing in any examination shall
be subject to the maximum number of chances
permissible under the relevant rules. These Rules
were given effect from 1st January, 2018 and shall
remain in force till the 31st day of December, 2019
and there shall be no further extension beyond
the said period.
No. 35034/1/2017-Estt.(D) dated 20.09.2018 on
availability of option for fixation of pay on grant of
MACP from the date of next increment (DNI) in the
lower post and method of fixation of pay from DNI,
if opted for, in the context of CCS(RP) Rules, 2016
3.33 An Office Memorandum was issued vide
No. 35034/1/2017-Estt.(D) dated 20.09.2018 on
availability of option for fixation of pay on grant
of MACP from the date of next increment (DNI) in
Chapter - 3
the lower post and method of fixation of pay from
DNI, if opted for, in the context of CCS(RP) Rules,
2016. By this OM, it has been decided that the OM
No’s. 13/02/2017-Estt.(Pay-I) dated 27.07.2017 and
28.08.2018 will be applicable in the cases of pay
fixation after grant of MACP also.
Promotion of Government servants found fit by
review DPC after retirement — procedure and
guidelines to be followed
3.34 It has been decided vide OM No.
22011/13/3/2013-Estt.(D) dated 15.11.2018 that a
Government servant who is not recommended in
the panel by the original / supplementary DPC but
later on is recommended in the panel by a review
DPC but has since retired may be given the benefit
of notional promotion w.e.f. the date of promotion
of his immediate junior in the reviewed panel and
fixation of notional pay subject to the fulfilment
of the following conditions:
(i) That the officer who is immediate junior to the
retired Government servant assumed charge
of the higher post on or before the date of
superannuation of the retired Government
servant.
(ii) That the said retired Government servant
was clear from vigilance angle on the date
of promotion of his immediate junior.
(iii) A retired Government servant who is
considered for notional promotion from the
date of promotion of his immediate junior on
the recommendation of a review DPC would
also be entitled to fixation of pension on the
basis of such notional pay.
(iv) The notional promotion, notional pay fixation
and revision of pension shall be further
subject to extant rules on promotion, pay
ANNUAL REPORT 2018-19 27
 PERSONNEL POLICIES
fixation and CCS (Pension) Rules, 1972. Actual
increase in pension shall be given only from
the date of approval of reviewed panel by the
competent authority. No arrears shall be paid.
3.35 The provisions contained in this Office
Memorandum shall become operational from
the date of issue of this Office Memorandum.
Past cases settled in accordance with the earlier
provision shall not be reopened.
RECRUITMENT AGENCIES
3.36 The Union Public Service Commission
(UPSC) and the Staff Selection Commission (SSC)
are the two designated recruitment agencies
administered by the Department of Personnel
and Training. While the UPSC is a Constitutional
body set up under Article 315 of the Constitution,
the Staff Selection Commission has been set up
by Resolution of the Government and it has the
status of an attached office of the Department
of Personnel and Training. Both these agencies
enjoy the reputation for selecting candidates for
the Government services in fair, objective and
impartial manner. The candidates for the various
examinations come from a variety of social
environment and having studied in different
disciplines.
3.37 SET UP AND FUNCTIONS OF UNION
PUBLIC SERVICE COMMISSION
3.37.1 The Union Public Service Commission
comprises a Chairman and ten Members. The
UPSC makes recruitment for All India Service,
Group ‘A’ Central Civil Services /posts, and Group
‘B’ Gazetted posts in Ministries/Departments of
the Central Government. The Commission also
conducts the examination for recruitment of
28 ANNUAL REPORT 2018-19
Commissioned officers in the Defence forces. Some
Union Territories (UTs) also avail the services of the
Union Public Service Commission for recruitment
to the posts under the UT.
3.37.2 The functions of the Commission are as
specified in Article 320 of the Constitution. By
exercise of powers conferred by the proviso to
Article 320 (3) of the Constitution the President
has made the UPSC (Exemption from Consultation)
Regulations, 1958 as amended from time to time,
as respects the All India Services and also as
respects other services and posts in connection
with the affairs of the Union specifying the matters
in which it shall not be necessary for the UPSC to
be consulted. The latest 67th Annual Report (2016-
17) of the Union Public Service Commission for the
year ending March, 2017 is yet to be placed on the
Table of both the Houses of Parliament. The major
activities of the Commission during the period
2016-17, as included in the above Annual Report
are given below:-
3.37.3 Examination
•• The Commission conducted a total of 14
examinations under the method of Recruitment
by Examinations. Of these, 10 examinations
for selection to Civil Services/Posts and 04 for
Defence Services were conducted. For these
examinations, a total of 29,90,071 applications
were received and processed and 6,556
candidates were interviewed for Civil Services/
Posts. The interviews for Defence Services were
conducted by Services Selection Board (SSB) of
Ministry of Defence. A total of 4,829 [4,192 + 637
(Reserve list)] candidates were recommended
for appointment to various posts. A total of
3,323 candidates (including 637 candidates
through Reserve List) were recommended for

Civil Services/ Posts and 1506 candidates for
Defence Services/Posts.
•• Of the 1,413 posts reserved for SC, ST and OBC
candidates to be filled up under method of
Recruitment by Examinations, the Commission
recommended 1285 SC, ST and OBC candidates.
In addition, 128 reserved category candidates
were recommended against unreserved posts.
The final status will be known after allocation
of service upon applying the Reserve List Rule.
•• Under the method of Recruitment by
Examination, the offer of appointment is
made by the Ministry/Department concerned.
A delay in the issues of offer of appointment
was reported in 165 cases.
•• 13 (thirteen) cases of malpractices, committed
by the candidates were reported to the
Commission relating to suppression of
information, submission of false information/
fabricated documents, using unfair means
and copying etc. The Commission took serious
note of such cases and, after following due
process, imposed penalties on the delinquent
candidates, ranging from cancellation of
candidature to debarment from future
Examination/ Selections, conducted by the
Commission, for periods varying from five years
to permanent debarment.
•• Based on the recommendations of the
Prof. Natarajan Committee and the Prof.
Sonde Committee, the Engineering Services
Examination, 2017 was held in a new three
tier format, having a Preliminary Examination
followed by the Main (Written) Examination
and Personality Test/Interview. The logistical
burden is reduced on the Commission to a
large extent in conducting the Engineering
Services (Main) Examination on a smaller scale.
Chapter - 3
3.37.4  Direct Recruitment by Selection
•• The Commission received 193 requisitions
for 1,291 posts from various Ministries/
Departments. After adding the cases carried
forward from the previous year, a total of 397
requisitions for 3,214 posts were processed
during the year. Of these, 73 requisitions
for 708 posts were deemed as closed for
want of clarifications from the Ministries/
Departments concerned, or withdrawal at the
pre-advertisement stage by them.
•• A total of 581 posts against 120 requisitions
were advertised during the year and 67,151
applications were received. The recruitment
process was cancelled in respect of 05
requisitions for 81 posts, subsequent to the
publication of advertisement.
•• During the year, a total of 7, 03,691 applications
were finalized including applications received in
the preceding year; 6,419 candidates were called
for interview and 4,737 candidates actually
appeared for interview. 1,465 candidates were
recommended against 1,615 posts requisitioned
in 170 cases. The Applicant to Post ratio was 436
and the Recommendation to Post ratio was 0.91.
•• Computer Based Recruitment Tests/
Recruitment Tests (CBRTs/RTs) were conducted
in 28 cases, where the number of applicants was
disproportionately high vis-à-vis the number of
vacancies. It includes one Recruitment Test to
the post of Junior Works Manager (Mechanical),
Ordnance Factory Board and Ministry of
Defence involving 41,786 applications.
•• The process of selection to 150 posts became
infructuous due to non-availability of suitable
candidates. Most of these posts required
specialized medical or scientific qualifications.
ANNUAL REPORT 2018-19 29
 PERSONNEL POLICIES
•• As against 801 reserved posts, a total of 691
candidates (188 SC, 84 ST and 419 OBC) were
recommended. Thus 86.3 percent of the posts
for reserved category were filled up. Besides,
11 SC, 02 ST and 109 OBC candidates were
recommended for selection against the
unreserved posts.
•• The Commission recommended 45 candidates
against 62 posts reserved for Person with
Disabilities.
•• A delay was reported in 11 cases in issue of
offer letters of appointment, by the Ministry/
Department concerned, to the candidates
recommended by the Commission. In certain
cases, the Ministry/Department concerned
did not provide information regarding the
issue of the offer letters of appointment to the
recommended candidates.
3.37.5 Appointments
•• The Commission made recommendations
regarding the suitability of candidates/officials
for promotion, deputation, absorption etc. in
respect of 3,398 officers/posts.
•• The Commission considered the service records
of 5,534 officers and recommended (a) 3,280
officers for promotion in Central Services and (b)
118 officers for appointment on Deputation (ISTC)
/Absorption.
3.37.6  Recruitment Rules
•• During the Financial Year 2017-18, RR proposals
in respect of 595 posts were advised on by the
Commission. Besides, 2 Service Rules and 9 One
Time Mode proposals were also approved by
the Commission during the year.
•• Normal Disposal Time for processing the RR
30 ANNUAL REPORT 2018-19
proposals in the Commission was 17 working
days during the year.
•• “E-Appointment under Single Window System”
has been introduced in the RR Branch w.e.f.
19.02.2018 for discussing RR proposals.
3.37.7 Memorandum of Understanding
(MoU) with Bhutan and Mauritius
•• MoU with Royal Civil Service Commission
(RCSC), Bhutan - A Memorandum of
Understanding (MoU) with the Royal Civil
Service Commission, Bhutan was signed
on May 29, 2017. The area of cooperation
includes sharing of experiences and expertise
in Civil Service matters such as recruitment
and selection, exchange of senior officers on
the basis of reciprocity and mutual benefit,
facilitating bilateral exchanges with a view to
sharing and promoting best practices etc.
•• MoU with Public Service Commission of
the Republic of Mauritius - The Commission
signed a MoU with Public Service Commission
of the Republic of Mauritius on March 12, 2018.
The area of cooperation includes sharing of
experience on modern approach to public
service recruitment and selection, exchange of
information and expertise, sharing of expertise
in the use of Information Technology (IT) and
experience in Single Window System, organizing
training sessions for officials and sharing of
experience on the modalities adopted on audit
of processes and procedures.
3.37.8 Inpursuant to the decision
taken in the 19th National Conference
of Chairpersons of State Public Service
Commissions held on February 18-19,
2017, the Commission organized the
following two Workshops:-

•• Workshop on “Guidelines and Processing
– Framing of Recruitment Rules” – One-
day Workshop on “Guidelines and Processing
– Framing of Recruitment Rules” for senior
officers of State Public Service Commissions
was convened at India Habitat Centre, New
Delhi on August 24, 2017.
•• Workshop on Interview Techniques – One-
day Workshop on Interview Techniques for
Hon’ble Chairpersons and Hon’ble Member
of the State Public Service Commissions
was convened by the Union Public Service
Commission on September 15, 2017. Thirty
eight Hon’ble Chairpersons and Members from
State Public Service Commission(s) participated
in the workshop.
3.37.9 National Conference of
Chairpersons of Public Service
Commissions
The 20th National Conference of Chairpersons of
State Public Service Commissions was held at
Panaji, Goa on January 12-13, 2018.
3.37.10  Visits of Foreign Delegations
•• A 50 Member delegation from Afganistan
along with three Officers from IIPA visited the
Commission and had interactive session on
May 8, 2017.
•• A delegation led by Prof. Seewant Bhoojedhur,
Dy. Chairperson of Mauritius Public Service
Commission visited the Commission along with
H.E. Mr. J Goburdhun, High Commissioner and
Mr. S. Nundlall, Councelor (Trade & Investment),
Mauritius High Commission in India and had
interactive session with Hon’ble Chairman,
Union Public Service Commission on December
20, 2017.
Chapter - 3
3.37.11  Progressive use of Hindi in official
work
Union Public Service Commission continued
to make sincere and concerted efforts to
ensure compliance with the provisions of the
Official Language Act/Rules and various Orders/
Instructions issued by the Department of the
Official Language from time to time regarding the
progressive use of Hindi for official purposes.
(i) Implementation of Government’s
Language Policy and programme
The Union Public Service Commission has a
Hindi Branch under the charge of a Director
(Official Language) with two Deputy Directors
(Official Language), four Assistant Directors
(Offlcial Language) and other supporting
staff. Apart from guiding and monitoring
the implementation of the Official Language
policy and programmes of the Government,
this Branch also performs the work relating
to the translation of documents, which are
required to be issued in Hindi or bilingually.
(ii) Official Language implementation
Committee
During 2017-18, four meetings of the Official
Language Implementation Committee under
the chairmanship of Secretary UPSC were held
in the Commission and necessary follow-up
action was taken to implement the decisions
of the Committee.
(iii) Hindi Workshop
During 2017-18, 04 (four) workshops were
organized for the officers/employees of the
Commission to encourage and to overcome
the hesitation of doing their daily work in
Hindi.
ANNUAL REPORT 2018-19 31
 PERSONNEL POLICIES
(iv) Cash Awards and Incentive Schemes
At present, three Incentive Schemes with cash
prizes are in operation in the Commission. In
accordance with the First Incentive Scheme
of the Raj Bhasha Vibhag to encourage the
officers/officials for doing their official work
originally in Hindi, the Commission awarded
02 first prizes of 5000/- each, 03 second prizes
of 3000/- each, 05 third prizes of 2000/- each
and 12 consolation prizes of 400/- each to
its officers/officials. Similarly, two prizes of
5000/- each were awarded to two officers
under the Second Incentive Scheme for
officers for giving dictation in Hindi. In
addition to these incentives provided under
the Official Language Policy, the Commission
is also implementing an Incentive Scheme
for rewarding those Sections who have
performed their maximum official work in
Hindi, the commission awarded one first
prize of 5000/-, one second prize of 3500/- ,
one third prize of 2500/-, two encouragement
prizes of 1500/- and three consolation prizes
of 1000/-each to its sections.
(v) Training in Hindi
During 2017-18, 31 officials have received
typing training and 2 stenographers have
received stenography training under Hindi
Teaching Scheme.
(vi) Correspondence in Hindi
In pursuance of Section 3(3) of the
Official language Act, 1963, general
orders, resolutions, notifications, press
communiqués, administrative reports, rules,
regulations, tender notices, tender forms
etc. were issued bilingually during 2017-18.
Correspondence with offices located in ‘A’ and
B’ regions were generally carried out in Hindi.
32 ANNUAL REPORT 2018-19
(vii) Hindi Diwas and Fortnight
Hindi Pakhwara or Hindi Fortnight was
organized from September 1, 2017 to
September 15, 2017. The Pakhwara started
with an appeal made by the Chairman of
the Commission, requesting the officers /
officials of the Commission to perform their
maximum official work in Hindi. During this
period, competitions on Noting and Drafting,
Essay writing, Poetry, Dictation, Quiz, Chitra
Abhivyakati, Typing and On-the-Spot Speech
competitions in Hindi were held during this
period. To conclude the Hindi Pakhwara, the
main function was organized on September
19, 2017 under the Chairmanship of Hon’ble
Member of UPSC Shri Vinay Mittal wherein
cash prizes and certificates were distributed
to the winners.
3.38  THE STAFF SELECTION COMMISSION
A INTRODUCTION
3.38.1 The Staff Selection Commission is one of
the largest recruiting agencies in India in terms
of the number of applicants who apply for posts
in the Central Government. The Staff Selection
Commission is mandated to make recruitment
to Group ‘B’ (Non-Gazetted) and Group ‘C’ (Non-
Technical) Posts in the Government of India. The
Commission also makes recruitments for Group
‘B’ (Gazetted) Posts of Assistant Accounts Officer
and Assistant Audit Officer for the Indian Audit and
Accounts Department.
B. EXAMINATIONS CONDUCTED BY THE
COMMISSION
3.38.2 The Commission is mandated to conduct
the following examinations:

I. Combined Graduate Level Examination
II. Combined Higher Secondary (10+2) Level
Examination
III. Junior Engineers (Civil, Mechanical, Electrical
and Quantity Surveying & Contracts)
Examination.
IV. Sub Inspectors in Delhi Police, CAPFs and
Assistant Sub Inspectors in CISF Examination
V. Junior Hindi Translators, Senior Hindi
Translator and Hindi Pradhyapak Examination.
VI. Junior Translators (CSOLS) Examination.
VII. Multi Tasking (Non-Technical) Staff
Examination.
VIII. Stenographer’s Grade ‘C’ & ‘D’ Examination
3.38.3 Non-mandated Examinations: In
addition to the above, the Commission also
conducts non-mandated Examinations on the
specific directions of the Government. Such
Examinations are conducted on a Memorandum of
Understanding basis. During the year 2018-19, the
Commission has conducted the Constables (GD)
in CAPFs, NIA & SSF and Rifleman (GD) in Assam
Rifles Examination, 2018.
3.38.4  Departmental Examinations: Besides,
the Commission also conducts three Limited
Departmental Competitive Examinations in a year
for promotion from (i) Multi-Tasking Staff (MTS) to
Lower Division Clerk (LDC) Grade, (ii) Lower Division
Clerk (LDC) to Upper Division Clerk (UDC) Grade
and (iii) Stenographer Grade ‘D’ to Stenographer
Grade ‘C’.
3.38.5  Selection Posts: The Commission makes
recruitment for Selection Posts also. Selection
posts are isolated posts (not covered under the
open competitive examinations conducted by
the Commission) where the number of vacancies
Chapter - 3
are small and the essential qualification vary
from matriculation to Post Graduate degree,
specific to the job requirement which may also
have an experience/ skill set component, for
different Group `B’ (Non-gazetted) and Group
`C’ (Non-Technical) posts in different Ministries/
Departments and Attached and Subordinate
Offices of the Government of India. These posts
were earlier filled through interviews only. As
interviews have been dispensed with by the
Government of India w.e.f. 1.1.2016, the said posts
are now being filled through written examinations,
conducted in the format of Objective Type Multiple
Choice Questions, in the computer based mode.
3.38.6  During the Financial Year 2018-19, up-to
31.03.2019, a total of 1,22,55,924 candidates had
registered for appearing in various Competitive
Examinations to be conducted by the Commission.
C. MEASURES ADOPTED IN THE EXAMINATION
SYSTEM
3.38.7  Introduction of Computer Based
Mode (CBM) of Examination for conduct
of various examinations.
In June 2016, the Commission adopted the
Computer Based Mode for conducting its Objective
Type Multiple Choice Examinations. Earlier these
examinations were conducted in the conventional
Optical Marks Reader (OMR) mode. The computer
based mode of the examination has the following
strategic advantages:-
(i) It is more effective and with adequate
safeguards in place, the said modality is more
reliable, efficient and robust.
(ii) Human intervention is minimal which
reduces the chances of the examination
being compromised.
ANNUAL REPORT 2018-19 33
 PERSONNEL POLICIES
(iii) There is greater flexibility and higher
confidentiality in the administration and
management of Question Papers.
(iv) Complete automation leads to greater
accuracy and faster processing of results.
(v) There is better data management, analysis
and report generation.
3.38.8  Recruitment to Selection Posts
As a sequel to the Government’s decision
to dispense with interviews for all Group ‘B’ and
‘C’ posts w.e.f. 01.01.2016, the Staff Selection
Commission has adopted the computer based
mode of written examinations for Selection Posts
also. These examinations are conducted at three
EQ Levels viz. (i) Matriculation (ii) Higher Secondary
(10+2) and (iii) Graduation & above.
3.38.9 Measures for the benefit of
Persons with Disabilities (Divyangjan)
The Commission has been extending the facility
of Scribes for its written examinations/Computer
Based Mode of examinations, and Passage Reader
for Skill Tests to the eligible Persons with Disabilities
(PwD) candidates. The eligibles candidates are
also given compensatory time of 20 minutes per
hour, in conformity with the extant directions
of the Government. The Commission also takes
due precautions, to ensure that a separate set
of questions are administered in Quantitative
Aptitude and General Intelligence to VH candidates,
which do not have components of maps, graphs,
statistical data, diagram and figures.
In addition, the Commission makes a concerted
effort to provide PwD friendly examination venues.
Instructions are issued to the Venue Supervisors
34 ANNUAL REPORT 2018-19
for making necessary arrangements for PwD
(Divyangjan) candidates, preferably on the ground
floor, with easy, safe and trouble free accessibility.
In case adequate number of rooms or computer
labs are not available on the ground floor, PwD
(Divyangjan) candidates are accommodated at
venues which are easily accessible and where lift
facilities are available. Accordingly, the Commission
makes comprehensive efforts to ensure that the
PwD (Divyangjan) candidates are not subjected
to any undue inconvenience while taking their
examinations.
3.38.10  Transparency in Governance
As a premier Recruiting Agency, the Commission
maintains a high standard of integrity, discipline
and efficiency in the conduct of its examinations
to ensure merit based selection.
The Commission also maintains transparency in
its processes. The Commission has put in place
a robust grievance redressal mechanism wherein
references received through CPGRAMS, RTI or any
other mode of communication are addressed on
priority with due weightage assigned to the quality
of replies given to candidates.
3.38.11  Candidates registering with the
Commission
Total number of candidates registered for various
examinations of the Commission during the
Financial Year 2018-19, as on 31.03.2019, is as
under:
 Chapter - 3

Sl. No. Name of Examination Date of Registered

Examination candidates
1. Junior Hindi Translators Examination, 2018 (CBE) 13.01.2019 49,651
2. Stenographer Grade C and D Examination, 2018 (CBE) 05.02.2019 to 4,38,905
07.02.2019 & re-
exam on 08.02.2019
3. Combined Graduate Level Examination, 2018 (CBE) To be conducted 25,97,431
4. Sub Inspectors in Delhi Police and CAPFs & Assistant 12.03.2019 to 2,08,215
Sub Inspectors in CISF Examination, 2018 (CBE) 16.03.2019
5. Constables (GD) in CAPFs, NIA & SSF and Rifleman (GD) 11.02.2019 to 52,36,566
in Assam Rifles Examination, 2018 11.03.2019
6. Selection Post Examination (Matric Level) 16.01.2019 to 2,10,601
18.01.2019
7. Selection Post Examination (Higher secondary Level) 17.01.2019 to 74,462
18.01.2019
8. Selection Post Examination (Graduate and above level) 17.01.2019 to 1,52,079
18.01.2019
9. Junior Engineer (Civil, Mechanical, Electrical and To be conducted 8,16,012
Quantity Surveying & Contracts) Examination, 2018
10. Combined Higher Secondary (10+2) level Examination, To be conducted 24,72,002
2018
TOTAL 1,22,55,924

3.38.12 Progressive use of Hindi in
Commission's work
During the period under review, provisions of
Section 3(3) of Official Language Act, 1963 and
Official Language Rule, 1976 were duly complied
with. All the notices of various examinations
published during the period were issued bilingually
and due emphasis was accorded to increase
the original correspondence in Hindi with three
Regions categorized as A, B and C, in compliance
with the target prescribed by the Department of
Official Language.
The Commission was awarded the Rajbhasha
Shield for the 2nd consecutive year in 2017-18, for
progressive use of Hindi from the Department of
Personnel & Training.
Three regional/ sub regional offices of Staff
Selection Commission namely Raipur (Region-A)
Mumbai (Region-B) and Bangaluru (Region-C) were
awarded Rajbhasha Shields under the scheme of
commendable work in Official Language Hindi for
the year 2017-18. In the year 2017-18 two officers
and six officials of the commission were given cash
awards for original work in Hindi. Establishment-
II Section of the SSC (HQs) was awarded the
Rajbhasha Running Shield for the year 2017-18.

ANNUAL REPORT 2018-19 35

 PERSONNEL POLICIES

The Hindi Pakhwada was organized from 14th on Hindi Typing on computers using Unicode.
September, 2018 to 28th September, 2018. During
the ‘Pakhwada’ various competitions in Hindi 3.38.13 Candidates selected by the
Typing, Hindi Story Writing, Noting and Drafting, Commission
General Knowledge, Hindi Essay writing and Debate
During the Financial Year 2018-19, the Commission
were organized. Certificates were distributed to
has recommended 16,748 candidates to various
the winners by the Chairman of Staff Selection
User Ministries/ Departments. Details in this regard
Commission on 22nd October, 2018. A one day Hindi
are given in the table below:-
Workshop was also organized on 26th June, 2018

S. No Name of Examination Date of Result Candidates

Selected
1. Multi Tasking Staff (Non Technical) Examination, 2016 28.04.2018 10,674
2 Multi Tasking Staff (Non Technical) Examination, 2015 14.05.2018 19
3. Junior Hindi Translator Examination, 2017 14.06.2018 323
4. Junior Engineers (Civil, Mechanical, Electrical, Q.S. & 15.10.2018 341
C) Examination, 2017
5. Sub-Inspectors in Delhi Police, CAPFS and Assistant 31.10.2018 3,355
Sub Inspectors in CISF Examination, 2017 (Male/
Female)
6. Stenographer’s Grade ‘C’ & ‘D’ Examination, 2017 29.03.2019 1467
7. Selection posts 569
8. Total 16,748

3.39 Public Enterprises Selection Board posts. The PESB is headed by a full – time Chairman
with three Members.
3.39.1  The Public Enterprises Selection Board
{PESB} is a high powered body constituted by 3.39.2  The specific functions assigned to the
Government of India Resolution dated 3.3.1987 PESB include the following:
which was subsequently amended from time-
(i) To be responsible for the selection and
to-time. The latest amendment was made vide
placement of personnel for the posts of
notification dated 10.06.2016 whereby candidates
Chairman, Managing Director or Chairman-
from State Public Sector Enterprises (SPSEs) and
cum-Managing Director (Level-I) and
Private Sector have been made eligible to apply
Functional Director (Level-II) in PSEs as well as
for Board Level posts of CPSEs. The PESB has been
in posts at any other level as may be specified
set up with the objective of evolving a sound
by the Government;
managerial policy for the Central Public Sector
Enterprises (CPSE) and, in particular to advise (ii) To advise the Government on matters relating
Government on appointment to top management to appointments, confirmation or extension

36 ANNUAL REPORT 2018-19

 Chapter - 3

of tenure and termination of services of the (v) To build a data bank containing data relating
personnel of the above mentioned levels; to the performance of PSEs and its officers;

(iii) To advise the Government on the desired
structures at the Board level, and for senior
management personnel, for each PSE or a
group of PSEs;
(iv) To advise the Government on a suitable
performance appraisal system for both the
PSEs and the managerial personnel in such
enterprises;
(vi) To advise Government on formulation and
enforcement of a code of conduct and ethics
for managerial personnel in PSEs;
(vii) To advise Government on evolving suitable
training and development programs for
management personnel in PSEs.

3.40 Action taken by PESB during the year 2018-19 (as on 31.03.2019)
The achievements made during the period under report are as follows :-

Sr. No.
1. Selection process No of No. of selection No. of posts where
Advertisements meetings held recommendations
issued: were made by PESB

170 126 101

2. Joint Appraisal for non- 3

extension/ non-confirmation
of tenure.
3. Meetings for creation of posts 1
4. Meetings for Categorization/ 1
up-gradation of CPSEs.

3.41 PESB has introduced online Management
System under e-Governance initiated by the
Government during the latter part of 2017-18.
Software for inviting applications online for the
Board level posts for various CPSEs has been
enabled. Nodal officers have been nominated
& registered by CPSEs, Ministries and Cadre
Controlling Authorities for verifying & forwarding
applications.

ANNUAL REPORT 2018-19 37

 4 Reservation in the Central
CHAPTER
Government Services

MANDATE

Policy matters regarding Reservation in Services in Central Government for the following:-
• Scheduled Castes, Scheduled Tribes & Other Backward Classes;
• Economically Weaker Sections who are not covered under the scheme of reservation for SCs, STs and
OBCs;
• Persons with Benchmark Disabilities; and
• Ex-servicemen.

4.0 The Government has taken several steps for
the upliftment and welfare of the Scheduled Castes,
the Scheduled Tribes and Other Backward Classes.
One of the welfare measures as per constitutional
provisions is to give them reservation in services
under the State. Persons with Benchmark
Disabilities, Ex-servicemen and Economically
Weaker Sections who are not covered under the
scheme of reservation for SCs, STs and OBCs also
get the benefit of reservation in services.
RESERVATION FOR SCs, STs AND OBCs:
4.1 Clause (4) of Article 16 of the Constitution
of India enables the State to make provision for
reservation in appointments or posts in favour of
any backward class of citizens which, in the opinion
of the State, is not adequately represented in the
services under the State. Clause (4A) of the same
Article enables the State to provide reservation
for the members of the Scheduled Castes and
Scheduled Tribes in the matter of promotion. Article
335 provides that the claims of the members of the
Scheduled Castes and the Scheduled Tribes shall
be taken into consideration, consistently with the
maintenance of efficiency of administration, in the
making of appointments to services and posts in
connection with the affairs of the Union or of a
State.
4.2 In consonance with the powers given
by the Constitution, the Government has issued
various instructions from time to time providing
for reservation in services for the members of the
Scheduled Castes (SCs), the Scheduled Tribes (STs)
and the Other Backward Classes (OBCs). Such
members of Other Backward Classes who fall in
creamy layer, however, do not get the benefit of
reservation. The income limit for determining the
creamy layer status amongst the OBCs to exclude
the socially advanced persons/sections is presently
Rs.8.0 lakh per annum.
4.3 Reservation to SCs, STs and OBCs, in case
of direct recruitment, is available in all groups of
posts. When direct recruitment is made on all India

38 ANNUAL REPORT 2018-19


basis by open competition, reservation for SCs, STs
and OBCs is respectively 15%, 7.5% and 27%; and
when direct recruitment is made on all India basis
otherwise than by open competition it is 16.66%,
7.5% and 25.84% respectively.
4.4 In case of direct recruitment to Group C
and (erstwhile) Group D posts normally attracting
candidates from a locality or a region, percentage
of reservation for SCs and STs is generally fixed
in proportion to the population of SCs and STs
in the respective States/UTs and reservation for
OBCs in such cases is fixed keeping in view their
proportion in the population of the State/UT and
that it is not more than 27% and total reservation
for SCs, STs and OBCs does not exceed the limit of
50%, prescribed by the nine- Bench Constitutional
Bench of the Hon’ble Supreme Court in Indira
Sawhney Judgment.
4.5 The Government had provided a sub-quota
of 4.5 per cent for minority communities from
within the 27% reservation for OBCs. However the
Hon’ble High Court of Andhra Pradesh quashed
the same. A Special Leave Petition (SLP) has been
filed by Union of India in the Hon’ble Supreme
Court against the decision of the High Court of
Andhra Pradesh and the matter is sub-judice.
4.6 Reservation in promotion by non-selection
method is available to SCs and STs in all groups of
services at the rate of 15% and 7.5% respectively.
In case of promotion by selection method, SCs
and STs get the benefit of reservation upto the
lowest rung of Group ‘A’. However, no reservation
is given in the matter of promotion to the grades
of posts or services in which the element of
direct recruitment, if any, exceeds 75 per cent.
There is no reservation for OBCs in the matter
Chapter - 4
of promotion. However, the Office Memorandum
dated 13.08.1997 on reservation in promotion has
been quashed by the Hon’ble High Court of Delhi
and an SLP has been filed against the judgment.
4.7 In promotion by selection to posts within
Group ‘A’ which carry a Grade Pay of Rs.8700/-
or less (in pre-revised pay scale), there is no
reservation, but the Scheduled Caste/Scheduled
Tribe officers who are senior enough in the zone
of consideration for promotion so as to be within
the number of vacancies for which the select list is
to be drawn up, are included in that list provided
they are not considered unfit for promotion.
4.8 Relaxations and concessions are given to
SC and ST candidates with a view to increase
their representation in services. They get
relaxation in upper age limit, unlimited number
of chances within the relaxed age limit prescribed
for appearing in the competitive examinations,
exemption from payment of fees and relaxation
in standards of suitability.
4.9 Likewise, the OBC candidates get
concessions like relaxation in the upper age
limit upto three years, relaxation in number of
chances upto seven within the relaxed age limit
for appearing in the Civil Services Examination, etc.
The SC/ST/OBC candidates appointed on their ‘own
merit’ are adjusted against unreserved vacancies.
However, the Office Memorandum relating to the
concept of ‘own merit’ issued by this Department
on 10.8.2010 on reservation in promotion to SCs/
STs is under challenge and is presently sub-judice
in the Hon’ble Supreme Court.
4.10 To ensure that posts reserved for SCs, STs
and OBCs are filled by candidates belonging to
these categories of persons only, there is general
ANNUAL REPORT 2018-19 39
 Reservation in the Central Government Services

ban on de-reservation of vacancies in case of direct 4.12 Representation of Other Backward Classes
recruitment. in services, as per information received from
various Ministries/ Departments, is 21.57% as on
4.11 Provision of reservation has, over the
01.01.2016. Reservation for the Other Backward
period, helped in increasing the representation of
Classes started in the year 1993. Moreover, there
Scheduled Castes and Scheduled Tribes in services
are employees of Other Backward Classes who were
of the Central Government. As per available
appointed prior to introduction of reservation for
information, there were only 13.17% Scheduled
them. It is expected that as a result of introduction
Castes and 2.25% Scheduled Tribes in services
of reservation, their representation in services
as on 1st January, 1965, which has increased to
would increase in due course of time. Information
17.49% and 8.47%, respectively, as on 01.01.2016.
provided by 78 Ministries/ Departments about
Representation of Scheduled Castes in Group
representation of Scheduled Castes, Scheduled
A service has increased from 1.64% in 1965 to
Tribes and Other Backward Classes as on 1st
about 13.38% as on 01.01.2016. Likewise, the
January, 2016 as further updated is summarized
representation of Scheduled Tribes in Group ‘A’
below:-
services has increased from 0.27% in 1965 to about
5.92% as on 01.01.2016.

GROUP Number of Persons

Total SC ST OBC
Number of
Employees Number % Number % Number %

A 84705 11333 13.38 5013 5.92 11016 13.01

B 290941 46625 16.03 20915 7.19 42995 14.78

C(excluding Safai
2834066 489820 17.28 246700 8.7 641930 22.65
Karamchari)

C(Safai Karamchari) 48951 22108 45.16 3379 6.9 7076 14.46

Total 3258663 569886 17.49 276007 8.47 703017 21.57

4.13 The details of number of vacancies reserved Examination, 2017 and vacancies filled up are given
in Indian Administrative Service, Indian Foreign in the following statement:
Service and Indian Police Service for the year of

40 ANNUAL REPORT 2018-19

 Chapter - 4

Unreserved Scheduled Castes Scheduled Tribes Other Backward Classes

Vacancies Service Vacancies

earmarked allocated earmarked/
Service unreserved as reserved for Service Vacancies Service Vacancies Service
(s) unreserved SCs allocated earmarked/ allocated earmarked/ allocated
to SCs reserved for to STs reserved for to OBCs
STs OBCs
I.A.S 93 81 28 28+1* 13 13+1* 46 46+10*
I.F.S. 22 21 7 7 2 2 11 11
I.P.S. 77 77 23 23 10 10 40 40
* Allocation against unserved vacancies

4.14 Quantum of reservation for the SCs, STs and
OBCs in any grade/cadre is determined on the basis
of number of posts in the grade/cadre. However,
in small cadres having less than 14 posts, where it
is not possible to give reservation to all the three
categories on the basis of this principle, reservation
is provided by rotation by way of L-Shaped 14-Point
rosters prescribed by Department of Personnel and
Training Office Memorandum No.36012/2/96-Estt.
(Res.) dated 2.7.1997.
4.15 While determining reservation, it is ensured
that total number of reserved posts for SCs, STs and
OBCs in any cadre does not exceed 50% of the total
number of posts in the cadre. At the same time,
total number of vacancies earmarked reserved
in a year in any cadre should not be more than
50% of the total vacancies of the year. However,
the backlog reserved vacancies are treated as a
separate and distinct group, on which limit of 50%
does not apply. This provision to treat backlog
reserved vacancies has been done through an
amendment in the Constitution.
4.16 In each Ministry/Department, the Deputy
Secretary in-charge of administration or any other
officer at least of the rank of Deputy Secretary is
appointed to act as Liaison Officer in respect of
matters relating to the representation of Scheduled
Castes and Scheduled Tribes in all establishments
and services under the administrative control
of the Ministry/Department. He is, inter alia,
responsible for ensuring due compliance, by the
subordinate appointing authorities, of the orders
and instructions pertaining to the reservation
of vacancies in favour of Scheduled Castes and
Scheduled Tribes and other benefits admissible
to them. Each Ministry/ Department is supposed to
have a Cell within the Ministry/Department under
the direct control of the Liaison Officer to assist
him to discharge his duties effectively. In offices
under the control of Head of Department also, a
Liaison Officer is nominated for work relating to
representation of Scheduled Castes and Scheduled
Tribes. The duties of Liaison Officers for offices
under such Heads of Departments are similar to
those of Liaison Officer of the Ministry/Department
in respect of offices under their charge.
4.17 Orders were issued on 6-3-1997 and
reiterated from time to time for appointment
of separate Liaison Officers in each Ministry/
Department for looking into the matters
concerning reservation for Other Backward Classes.

ANNUAL REPORT 2018-19 41

 Reservation in the Central Government Services
4.18 In view of the extant instructions,
separate Liaison Officers for matters relating to
representation of SCs, STs and PWDs and matters
relating to representation of OBCs were appointed
on 23.10.2015 by the Department of Personnel and
Training.
4.19 Instructions exist to the effect that a clause
providing for reservation should be included in
terms and conditions while giving grant to the
voluntary agencies employing more than 20
persons on regular basis and meeting at least
50 per cent of their recurring expenditure from
grants-in-aid from Central Government.
4.20 Department of Personnel and Training
monitors the progress in filling up of backlog
vacancies reserved for Scheduled Castes,
Scheduled Tribes and Other Backward Classes
with 10 Ministries/Departments having more than
90% of the employees in Central Government.
As per information provided by these 10 major
Ministries/Departments including their Public
Sector Banks/Financial Institutions, Central Public
Sector Undertakings etc. 20,975 backlog vacancies
for Scheduled Castes, 15,874 backlog vacancies for
Scheduled Tribes and 27,027 backlog vacancies
for Other Backward Classes were filled up as on
31.12.2016 since 01.04.2012.
Out of these ten Ministries/Departments, five
Ministries/Departments have further informed that
4514 backlog vacancies for Scheduled Castes, 3595
backlog vacancies for Scheduled Tribes and 4225
backlog vacancies for Other Backward Classes
were filled up as on 31.12.2017.
4.21 Instructions have been issued on 13th
February, 2014 wherever a Selection Committee/
Board exists or has to be constituted for making
42 ANNUAL REPORT 2018-19
recruitment to 10 or more vacancies in any level
of posts or services, it is mandatory to have one
member belonging to SC/ST, one member belong
to OBC and one member belonging to Minority
Community in such Committees/Boards. One of
the members of the Selection Committee/Board,
whether from the general category or from the
minority community or from SC/ST/OBC, should
be a lady failing which a lady member should be
co-opted on the Committee/Board. It is also to
be ensured that where the number of vacancies
against which selection is to be made is less
than 10, no effort should be spared in finding a
Scheduled Caste/Scheduled Tribe/Other Backward
Class Officer, a Minority Community officer and
a lady officer for inclusion in such Committees/
Boards.
4.22 Reservation for ex-servicemen and
Persons with Benchmark Disabilities is termed as
“horizontal” reservation and reservation for SCs,
STs and OBCs is termed as “vertical” reservation.
Guidelines have been issued vide Para No. 9 of
OM No. 36035/2/2017-Estt.(Res) dated 15.01.2018
which are available on the website of this
Department (at dopt.gov.in>>Notifications>>OMs
& Orders>>Estt.(Reservation)>>Persons with
Disabilities) explaining how the “horizontal”
reservation is to be adjusted against the “vertical”
reservation.
RESERVATION FOR PERSONS WITH
BENCHMARK DISABILITIES:
4.23 With enactment of ‘The Right of Persons
with Disabilities Act, 2016’ and notification of
‘The Rights of Persons with Disabilities Rules,
2017’ issued by the Department of Empowerment
of Persons with Disabilities, the Department of
 Chapter - 4

Personnel and Training issued instructions vide
OM No. 36035/2/2017-Estt.(Res) dated 15.01.2018
providing reservation for Persons with Benchmark
Disabilities against the posts/services of the Central
Government in direct recruitment as follows:-
In case of direct recruitment, four per cent of the
total number of vacancies to be filled up by direct
recruitment, in the cadre strength in each group
of posts i.e. Groups A, B and C shall be reserved
for persons with benchmark disabilities.
Against the posts identified for each disability, of
which, one per cent each shall be reserved for
persons with benchmark disabilities under clauses
(a), (b) and (c) and one per cent, under clauses (d)
and (e), namely:-
(a) blindness and low vision;
(b) deaf and hard of hearing;
(c) locomotor disability including cerebral palsy,
leprosy cured, dwarfism, acid attack victims
and muscular dystrophy;
(d) autism, intellectual disability, specific learning
disability and mental illness;
(e) Multiple disabilities from amongst persons
under clauses (a) to (d) including deaf-
blindness.
4.24 As per, data received from 78 Ministries/
Departments, updated information on
representation of persons with Benchmark
disabilities in the Central Government services as
on 01.01.2016 is as under:-

Number of Persons with Benchmark Disabilities

GROUP Locomotor
Blindness or low Hearing
disability or Total
vision impairment
cerebral palsy
A 36 79 416 531
B 297 326 2437 3060
C (Excluding Safai
2282 2745 12546 17573
Karmchari)
C (Safai Karmchari) 319 401 808 1528
Total 2934 3551 16207 22692

4.25 The Hon’ble Supreme Court in Contempt
Petition No.499/2014 in Civil Appeal No. 9096/2013
noted the steps taken by the Government to
expedite the process of filling up of vacancies
already identified for persons with disabilities. As
per data received from Ministries/Departments,
14,263 vacancies for Persons with Disabilities have
so far been filled up.
4.26 As per OM dated 08.10.2018, a Government
employee who is a care-giver of dependent
daughter/son/ parents/spouse/brother/sister with
Specified Disability, as certified by the certifying
authority as a Persons with Benchmark Disability as
defined under Section 2(r) of the Rights of Persons
with Disabilities Act, 2016 may be exempted from
the routine exercise of transfer/rotational transfer
subject to the administrative constraints.

ANNUAL REPORT 2018-19 43

 Reservation in the Central Government Services

RESERVATION FOR EX-SERVICEMEN: give self-declaration/undertaking to the concerned

employer about date-wise details of application for
4.27 Reservation for ex-servicemen is available
various vacancies for which (s)he had applied for
in terms of the Ex-servicemen (Re-employment
before joining the initial civil employment. These
in Central Civil Services and Posts) Rules, 1979 as
Orders took effect from the date of the Office
amended from time to time. As per these Rules,
Memorandum i.e. 14th August, 2014.
ten percent of the vacancies in the posts upto of
the level of Assistant Commandant in para-military
forces, ten percent of the vacancies in Group ‘C’
RESERVATION FOR ECONOMIC WEAKER
SECTIONS (EWSs) WHO ARE NOT COVERED
posts, and twenty per cent of the vacancies in
UNDER THE SCHEME OF RESERVATION
Group ‘D’ posts are reserved for ex-servicemen to FOR SCs, STs AND OBCs:
be filled by direct recruitment in any year. The DG
4.29 In pursuance of insertion of clauses15 (6)
(Resettlement), Ministry of Defence monitors the
and 16(6) in the Constitution vide the Constitution
implementation of resettlement of ex-servicemen.
(One Hundred and Third Amendment) Act, 2019
4.28 As per Office Memorandum dated and in order to enable the Economically Weaker
14.08.2014, if an ex-serviceman applies for various Sections (EWSs) who are not covered under the
vacancies before joining any civil employment, he/ scheme of reservation for SCs, STs and OBCs, Office
she can avail of the benefit of reservation as ex- Memorandums dated 19.01.2019 and 31.01.2019
serviceman for any subsequent employment, which have been issued for providing 10% reservation
are filled through direct recruitment and wherever to them in direct recruitment in civil posts and
reservation is applicable to the ex-servicemen. services in the Government of India.
However, to avail of this benefit, an ex-serviceman
as soon as (s)he joins any civil employment, should

44 ANNUAL REPORT 2018-19

 5
CHAPTER Cadre Management

MANDATE
The Services Division is responsible for Cadre Management of All India Services (IAS, IPS and IFS) which
includes framing and revising rules and regulations regarding service conditions of the employees,
in consultation with the Ministry of Home Affairs and Ministry of Environment and Forests. Matters
relating to framing and amendment of recruitment rules, clarification related to rules etc., are examined
and processed in this Division. Some of the important issues/initiatives taken during the year include:

5.0 Amendments in AIS Rules Cadre strength of IAS

(i) Amendment in IAS (Pay) Rules, 2016 related to
pay of IAS officers was notified on 30.08.2018.
(ii) AIS (Death-cum-Retirement-benefits) Rules,
1958 were amended vide All India
Services (Death-Cum-Retirement-Benefits)
Amendment Rules, 2018 on 16.05.2018.
5.1 The Total Authorized Cadre Strength of the
IAS as on 01.01.2018 was 6553 and the number
of officers in position was 5104. The corresponding
figures are 6699 and 5205 as on 01.01.2019
respectively. The authorized cadre strength and the
number of officers in position in different years
since 1951 are as given below:

Year Authorized cadre Number of officers in position

strength (As on 1st January)
1951 1232 957
(At the time of initial (Including 336 officers of the Indian Civil
constitution of the service) Service)
1961 1862 1722
(Including 215 officers of the Indian Civil
Service)
1971 3203 2754
(Including 88 officers of the Indian Civil Service)
1981 4599 3883
1991 5334 4881
2001 5159 5118

ANNUAL REPORT 2018-19 45

 Cadre Management

2002 5159 5051

2003 5159 4871
2004 5159 4791
2005 5261 4788
2006 5337 4790
2007 5422 4731
2008 5460 4761
2009 5671 4572
2010 5689 4534
2011 6077 4456
2012 6154 4377
2013 6217 4737
2014 6270 4619
2015 6375 4802
2016 6396 4926
2017 6500 5004
2018 6553 5104
2019 6699 5205

5.2 There is a provision for quinquennial cadre

Indian Police Service
review in respect of every cadre of the three All
India Services under the relevant Cadre Rules. 1. Assam-Meghalaya
2. Maharashtra
5.3 In the year 2018, notifications have been
issued revising the strength and composition of 3. Odisha
the following cadres participating in the All India 4. Tamil Nadu
Services:

Indian Administrative Service

Indian Forest Service
1. Maharashtra
1. Andhra Pradesh
2. AGMUT
3. Gujarat
4. Haryana

46 ANNUAL REPORT 2018-19


Commercial Employment
5.4 As per Rule 26 of the All India Services
(Death-Cum-Retirement Benefits) Rules, 1958
a pensioner shall not accept any commercial
employment before the expiry of one year from
the date of his retirement, except with the previous
sanction of the Central Government. During the
year 2018, permission of the Central Government
were granted to 2 (two) retired IAS officers
for accepting commercial employment (post
retirement) under this rule.
Resignation of AIS Officers
5.5 The issue of resignation of AIS officers is
governed by Rule 5 of AIS (DCRB) Rules, 1958. Rule
5(1) of AIS (DCRB) Rules, 1958 provides that no
retirement benefits may be granted to a person
who has been dismissed or removed from the
service or who has resigned from service. During
the current year i.e. 2018, four cases of resignation
of IAS Officers in terms of the AIS (DCRB) Rules,
1958 were received / finalized.
5.6 In 2017-18, The Union Public Service
Commission conducted the Civil Services
Examination 2017 for recruitment to the following
24 services out of which 19 are Group ‘A’ Services
and the remaining 5 are Group ‘B’ Services.
i) The Indian Administrative Service.
ii) The Indian Foreign Service.
iii) The Indian Police Service.
iv) The Indian P&T Accounts and Finance Services.
Group ‘A’
v) The Indian Audit and Accounts Service, Group
‘A’
Chapter - 5
vi) Indian Revenue Service (Customs & Central
Excise) Gr. ‘A’
vii) The Indian Defence Accounts Service, Group
‘A’
viii) The Indian revenue Service, (I.T) Group ‘A’
ix) The Indian Ordnance Factories Service, Group
‘A’ (Asstt. Works Manager-Non-technical).
x) The Indian Postal service, Group ‘A’
xi) The Indian Civil Accounts Service, Group ‘A’
xii) The Indian Railway Traffic Service, Group ‘A’
xiii) The Indian Railway Accounts Service, Group
‘A’
xiv) The Indian Railway Personnel Service, Group
‘A’
xv) Post of Assistant Security Officer, Group ‘A’ in
Railway Protection Force.
xvi) The Indian Defence Estates Service, Group ‘A’
xvii) The Indian Information Service, Junior Grade
Group ‘A’
xviii) The Indian Trade Service, Group “A’ (Gr.III)
xix) The Indian Corporate Law Service, Group ‘A’.
xx) The Armed Forces Headquarters Civil Service,
Group ‘B’ (Section Officer’s Grade).
xxi) The Delhi, Andaman and Nicobar Islands,
Lakshadweep, Daman & Diu and Dadra &
Nagar Haveli Civil Service, Group ‘B’
xxii) The Delhi, Andaman and Nicobar Islands,
Laskhadweep, Daman & Diu and Dadra &
Nagar Haveli Police Service, Group ‘B’
xxiii) Pondicherry Civil Service, Group ‘B’
xxiv) Pondicherry Police Service, Group ‘B’
ANNUAL REPORT 2018-19 47
 Cadre Management
Data regarding service allocation on the
basis of CSE 2017.
5.7 During the year 2018 (Jan 2018 to March
2019), service allocation to 922 candidates out of
1056 candidates recommended by UPSC on the
basis of Civil Service Examination-2017 was done.
5.8 The Government issued new Cadre
Allocation Policy, 2017 for allocation of cadres to
the All India Services (IAS/IPS/IFoS) officers, to be
implemented from Civil Services Examination-2017
and Indian Forest Service Examination, 2017 itself.
In this policy, candidates belonging to Person with
Disability (PwD) categories will be allocated in the
second preferred cadre by creating an additional
vacancy in the 2nd preferred cadre in their zone
in which their home cadre exists, in case they do
not get their first preferred home cadre as per their
rank. The determination/allocation of cadres based
on Civil Services Examination-2017 was done and
communicated to all concerned on 03.12.2018
with the approval of the competent Authority.
Appointment by Promotion/ Selection:-
5.9 Filling up of the posts in IAS through
appointment by Promotion/ Selection is important
to achieve the objective of bridging up the
shortage of officers in the service. During 2018, this
Department made some concerted efforts to make
appointment from SCS/Non-SCS category to the
IAS. As a first step towards that, all the proposals
regarding determination of vacancies received
from cadres/segments were finalized. As regards,
appointment from SCS/ Non-SCS to IAS during the
period from 01.04.2015 till date, in all 202 officers
have been appointed in various cadres.
48 ANNUAL REPORT 2018-19
IAS Regulation of Seniority:-
5.10 Seniority / Year of Allotment is determined
in accordance with the provisions contained in IAS
(Regulation of Seniority) Rules, 1987 as amended
from time to time. During 01.01.2018 to 31.03.2019,
seniority / year of allotment pertaining to 30
cadres/States including 308 officers under SCS
and Non-SCS category have been determined, and
orders have been issued accordingly.
Inter-cadre deputation / transfer during
2018
(A) Inter-Cadre deputation: -
5.11 Inter-cadre deputation is permissible to
All India Service officers on completion of their
nine years of service and before reaching pay at
Level 14 of the Pay Matrix in his/her home cadre.
Such deputation is considered in view of the
personal difficulties of the officers concerned and
is permissible for a maximum period of 5 years in
the entire service career of the officers.
5.12 However, All India Service Officers borne
on a Cadre other than North East Cadre, after
completion of 7 (Seven) years of service in his/
her Cadre may be allowed to go on Inter-Cadre
deputation to any North East Cadre, for a maximum
period of 5 (Five) years in case of deputation to
his/ her Home State and 9 (Nine) years in case of
deputation to other than his/ her Home State at
any time in his/ her entire career to be availed in
two or more spells. Every spell should not exceed
5 years at a time.
5.13 Further, All India Service lady officers borne
on a North East Cadre may be allowed to go on
inter-Cadre deputation including her Home State

after completion of 6 (Six) years of actual service
in the North East. Such lady officers would also
be eligible for deputation for a maximum of 9
(Nine) years with flexibility to utilize the maximum
allowable period of inter-cadre deputation in two
or more spells in her entire career. Every spell
should not exceed 5 (Five) years at a time; and
5.14 Male Officers borne on a North East Cadre
may be allowed to go on Inter-Cadre deputation
to other cadres including his Home State after
completion of 9 (Nine) years of actual service in
the North East and not being in SAG scale (to be
seen only at the time of being sent on deputation)
for a maximum period of 5 (Five) years in his entire
career.
(B) Inter cadre transfer:-
5.15 Inter cadre transfer is normally permissible
to an All India Service Officer on the ground of
his/her marriage to another officer of the All India
Service. Other grounds for cadre transfer of All
India service officers is ‘extreme hardship’ which
includes (a) threat to the life of the officer or his
immediate family and (b) severe health problems
to the officer or his immediate family due to the
climate or environment of the State to which he
is allotted. All India Service officers belonging to
North East State and borne on any Cadre including
North East Cadres may be allowed change of cadre
to one of the cadres in North East except their
Home State subject to availability of deficit in the
insider quota. However, no officer shall be allowed
change of cadre to any joint cadre in case he/she
belongs to one segment of such joint cadre. In
case of marriage between an All India Service
lady officer borne on the North East Cadre and
an officer of another Cadre, the lady officer would
Chapter - 5
be mandatorily accommodated in the cadre of her
spouse, if she so opts.
5.16 During the period from January 2018 to
31.03.2019, ACC approval has been obtained on Inter
cadre transfer, Inter cadre deputation, Regularization
of overstay and Extension on inter cadre deputation,
in the following number of cases:-
TYPES OF CASES NUMBER
Inter cadre transfer 23
Inter cadre deputation 21
Extension on inter cadre
9
deputation
Premature repatriation 2
Regularization of overstay 1
Cadre Review of Group 'A' Services
5.17 The Department of Personnel & Training is
the nodal agency of the Govt. of India for personnel
management policies. One of the major functions
envisaged for the Department of Personnel &
Training is periodical review of Central Group ‘A’
Civil Services/Cadres. Cadre Review encompasses
several key elements of cadre management such
as manpower projection, recruitment planning,
training, deputation, etc. It helps to realign a Service/
Cadre to the ever changing organizational needs
and maintain congruence between functional
needs and legitimate aspirations of the officers.
5.18 Cadre Review Division facilitates the review
of 62 existing Central Group ‘A’ Services/Cadres in
consultation with Department of Expenditure and
Cadre Review Committee headed by the Cabinet
Secretary and with the approval of the Cabinet. The
DoPT acts as the Secretariat of the Cadre Review
Committee.
ANNUAL REPORT 2018-19 49
 Cadre Management
Target/Achievements
5.19 A new Central Group ‘A’ Service viz. Indian
Petroleum and Explosives Safety Service (IPESS)
has been constituted with the approval of the
Cabinet in 2018.
5.20 The cadre review of all eight Group ‘A’
Central Services under Ministry of Railways viz.
viz. Indian Railway Personnel Service (IRPS), Indian
Railway Traffic Service (IRTS), Indian Railway
Accounts Service (IRAS), Indian Railway Stores
Service (IRSS), Indian Railway Service of Engineers
(IRSE), Indian Railway Service of Electrical Engineers
(IRSEE), Indian Railway Service of Signal Engineers
(IRSSE) and Indian Railway Service of Mechanical
Engineers (IRSME) has been completed.
5.21 The cadre review proposal of Indian
Ordnance Factories Health Services (IOFHS),
Indian Naval Armament Service (INAS), Indian P&T
Building Works Service and Indo Tibetan Border
Police (ITBP) has been considered by Cadre Review
Committee.
5.22 The cadre review proposals of 8 Services
such as Survey of India Group ‘A’, Indian Economic
Service, India Supply Service, Indian Inspection
Service, Indian Defence Estate Service (IDES),
Railway Protection Force (RPF), Indian Railway
Medical Service (IRMS) and Central Health Service
(CHS) are under consideration at various stages.
5.23 The Task Force constituted under the
Chairmanship of Shri T. Jacob, the then Additional
Secretary, DoPT for comprehensive study of the
cadre structures of all the organised Group ‘A’
50 ANNUAL REPORT 2018-19
Services in Government of India and addressing
their issues in a time bound manner submitted its
report on 31/1/2017. A Working Group has been
constituted under the Chairmanship of Shri Ashim
Khurana, Chairman, Staff Selection Commission,
to study the recommendations and suggest
measures on the observations of the Task Force.
Seven meetings of the Working Group have been
held and the Working Group is likely to submit its
report shortly.
5.24 Observing the ideal periodicity of 5 years
for cadre review not being followed by the Cadre
Controlling Authorities concerned, DoPT has
started a new initiative and prepared a calendar
for cadre review of those Central Group ‘A’ Cadres/
Services where cadre review is pending for more
than 5 years. This Calendar has been issued
for strict compliance of the Cadre Controlling
Authorities as the pendency in some cases was
found to be more than 40 years. Meetings with
representatives of Cadre Controlling Authorities
concerned are being held frequently to submit
the cadre review proposals. In 2018, 25 Central
Group ‘A’ Services were identified where cadre
review was due and accordingly concerned Cadre
Controlling Authorities were requested to submit
the proposals.
5.25 This Division updates status of all pending
cadre review proposals at various stages on
monthly basis on the official website of DOPT i.e.
www.dopt.gov.in to promote transparency and
disseminate information to its all stakeholders for
easy access.
 Chapter - 5

CENTRAL SECRETARIAT SERVICE (CSS)

Mandate of CS-I Division
5.26  CS-I Division is responsible for the cadre management of the Central Secretariat Service (CSS)
comprising the grades, starting from the entry grade of Assistant Section Officer, Section Officer,
Grade–I (Under Secretary), Selection Grade (Deputy Secretary) and Senior Selection Grade (Director).
The responsibility involves, inter alia, policy making, framing CSS Rules and Regulations, encadrement
of posts in CSS & CSSS and managing the human resources of the service viz. recruitment, posting
and transfer.

5.27 The details of the grades comprising CSS are as under:-

Grade and Classifcation Pay Scale and Grade Pay Sanctioned

Strength as on
30.01.2018
Senior Selection Grade Level 13 –Rs. 118500-214100;
(Director); Group ‘A’ (Gazetted)
763*
Selection Grade (Deputy Secretary); Level 12- Rs. 78800-209200;
Group ‘A’ (Gazetted)

Grade-I (Under Secretary); Level 11- Rs. 67700-208700; 1842

Group ‘A’ (Gazetted)

Section Officers’ Grade Level 8 – Rs. 47600-151100;

Group ‘B’ (Gazetted) Level 10- Rs. 56100-177500 (after 4 years 3599
of approved service)

Assistant Section Officers’ Grade Level 7 – Rs. 44900-142400. 6677

Group ‘B’ (Non-Gazetted)

*  The strength of Deputy Secretary/Director is operated on combined basis with inter se flexibility. CSS officers empanelled
as Joint Secretaries under Central Staffing Scheme are also given in situ promotion as Joint Secretary in SAG grade at their
current places of posting till they are placed under the Central Staffing Scheme, with such in-situ promotions restricted to
40 in number. In the combined strength the ceiling for Director Grade is 220. Any unfilled post at Dir/ JS (in-situ) is operated
at the level of DS.

5.28 Cadre management of the grades of Under
Secretary and above of CSS is centrally administered
in the CS-I Division. The grades of Assistant Section
Officer and Section Officer are partly centralized.
Functions such as conduct of DPC for promotions,
cadre clearance for deputations, acceptance of
resignation, voluntary retirement, disciplinary
powers etc. are carried out by the respective
Ministries/Departments (also known as cadre
units) in so far as the grades of Assistant Section

ANNUAL REPORT 2018-19 51

 Cadre Management
Officer and SO are concerned. However, issue of
zone of consideration for promotions, calculation
of vacancies, maintenance of reservation roster
etc. for these grades are done centrally by the CS.I
Division.
Major developments during the year
5.29 Promotions/appointments
5.29.1  Joint Secretary (in-situ): 02 CSS Officers
were empanelled as JS (in- situ).
5.29.2 Director: 84 CSS officers were promoted
as Director on regular basis against Select List year
2017 and one Officer was promoted as Director on
regular basis against Select List 2016 on completion
of Level ‘F’ mandatory training programme.
5.29.3  Deputy Secretary: 353 CSS officers were
promoted as Deputy Secretary (DS) on ad-hoc
basis.
5.29.4  Under Secretary: 440 CSS Officers were
promoted as Under Secretary on ad-hoc basis. 26
Officers have been promoted as Under Secretary
on regular basis consequent upon their completion
of Level ‘D’ training.
5.29.5  Section Officer: 465 Officers have been
promoted as Section Officer against SOSL (SQ)
2016 & SOSL 2017(SQ) in month of September &
November 2018 on regular basis. 410 CSS Officers
were promoted as Section Officer on ad-hoc basis.
5.29.6 Assistant Section Officer’s Grade:
75% Vacancies in this grade are filled by Direct
recruitment through Combined Graduate Level
Examination (CGLE) conducted by the Staff
Selection Commission (SSC) and 25% Vacancies
filled by Seniority Quota in ASO grade . The
52 ANNUAL REPORT 2018-19
appointment of ASOs of CGLE 2016 has been
completed. Total 381 ASOs have joined.
5.29.7 Civil List of Grade-I (Under Secretary) and
above of the CSS for the year 2018 has been
published in the month of October, 2018.
5.30 Annual Performance Appraisal
Report of CSS officers:
CS.I Division is the custodian of APARs of Under
Secretary and above level officers of Central
Secretariat Service (CSS). For effective management
and bringing transparency, a system has been
developed through Web Based Cadre Management
by uploading of APARs by the respective Cadre
Units. From 2015-16 on line recording of APARs
on SPARROW system was introduced for Deputy
Secretary and above level officers in CSS. From
2016-17, SPARROW has been introduced upto
Under Secretary level officers in CSS. From 2018-
19 Sparrow has been extended to all grades of
CSS/CSSS/CSCS. During the year 2017-18, a total
number of 3195 APARs were generated online.
Throughout the year, progress of generation of
online APARs of CSS officers was closely monitored
by the Department and instructions were issued
to cadre units for completion of all APARs related
activities before closure of the window for
SPARROW.
5.31  Web based cadre management of
CSS
A web-based cadre management system has
been developed for effective and efficient cadre
management of CSS to facilitate timely and better
quality of decision making for activities such as
postings, training, promotions etc. The System is
continuously being improved.
 Chapter - 5

5.32  Cadre Training Plan for CSS
A comprehensive Cadre Training Plan (CTP) is in
place for CSS officers. The training programmes
under CSS (CTP) are mandatory and promotion
linked.
5.33 ISTM is the nodal agency for training of
CSS officers, including foundational training for
Direct Recruit Assistants. During the year 2018-19,
ISTM has so far conducted 38 training programmes
under the CSS-CTP. The table below gives the level-
wise details:

Sl. Training Eligible officers Duration Number Officers

Programme of training nominated
No courses during the
held year
1 Assistant DR Direct Recruit Assistants on joining 11 weeks 1 376
2 Level A UDCs with eight years of approved 4 weeks 6 286
service
3 Level B Assistants with six years of 5 weeks 13 920
approved service
4 Level D Section Officers with six years of 12 weeks 10 375
approved service
5 Level E Under Secretaries with four years 6 weeks 7 268
of approved service
6 Level F Deputy Secretaries with four 3 weeks 1 42
years of approved service

5.34  Cadre Review of CSS: 5.35 Rotational Transfer Policy:

To address the stagnation in various grades of
CSS, enhance the effectiveness of service and
capacity building of its members, and harmonise
the functional needs with the legitimate career
expectations of its members, 146 posts of Deputy
Secretary, 228 posts of Under Secretary and 446
posts of Section Officer have been allocated
among Cadre Units of Central Secretariat Service
(CSS) under 3rd Cadre Review of CSS vide order
dated 04.09.2018.
37 Deputy Secretary/Director were transferred
under Rational Transfer Policy (RTP).
5.36  Review of Officers under FR56 (j):
During the month(s) of April to March 2018-
19, the performance of 145 Deputy Secretary/
Director and 228 Under Secretary grade officers
have been reviewed under FR 56(J). Similarly based
on the inputs received from the Internal Review
Committee of the respective Ministry/Departments
the performance of 303 Section Officers and 331
ASOs was also reviewed under FR 56 (J).

ANNUAL REPORT 2018-19 53

 Cadre Management

5.37  MANDATE OF CS-II DIVISION

(i)  Matters pertaining to Central (a) General policy and framing and interpretation of CSSS
Secretariat Stenographers’ Service Rules.
(CSSS) including: (b) Open competitive / departmental examinations,
recruitment and allocation of candidates to different
grades of CSSS.
(c) Advice to Cadre Authorities on individual cases of
promotion, confirmation, seniority and other related
service matters.
(d) Preparation of panels of Senior Principal Private Secretary
(Sr. PPS) and Principal Private Secretary ( PPS) of CSSS.
(e) Cadre clearance in respect of PPS and Sr. PPS / Principal
Staff Officer (PSO) of CSSS.
(f ) Fixation of Zones of promotions for various grades in CSSS.
(g) Allocation and transfers of personnel to other Ministries /
Departments.
(h) Policy regarding training courses for officers of CSSS
cadre on various subjects including mandatory training
programmes.
(i) Direct Recruitment of candidates to Stenographers Grade
‘D’ through competitive examination conducted by Staff
Selection Commission (SSC).
(j) Matters relating to compassionate appointment in the
grade of Steno Grade. ‘D’ of CSSS.
(ii) All matters pertaining to (a) General policy and framing and interpretation of CSCS
Central Secretariat Clerical Service Rules.
(CSCS) including: (b) Open competitive and/or departmental examinations,
recruitment and allocation of candidates to different
grades of CSCS.
(c) Advice to Cadre Authorities on individual cases of
promotion, confirmation, seniority and other related
service matters.
(d) Fixation of Zones of promotions for various grades in
CSCS/ CSS (SSA/ASO).
(e) Allocation and transfers of personnel to other cadres
under the zoning schemes and inter-cadre transfers.

54 ANNUAL REPORT 2018-19

 Chapter - 5

(f ) Policy regarding training courses for the members of CSCS

Cadre.
(g) Matters relating to appointment of eligible employees in
the SSA Grade of CSCS.
(iii)  Matters relating to personal
staff of the members of the Union
Council of Ministers.

Central Secretariat Stenographers' Service (CSSS):

5.38 The Central Secretariat Stenographer’ Service (CSSS) is one of the three services in the Central
Secretariat. CS-II Division is the cadre controlling authority in respect of the CSSS:-

Grade Classification Level in Pay Sanctioned

Matrix Strength after
3rd cadre
review*
Principal Staff Officer (PSO) Group ‘A’ (Gazetted) Level-13,
Rs.118500- 143#+ 247*
214100 =390
Senior Principal Private Secretary (Sr. PPS) Group ‘A’ (Gazetted) Level-12,
Rs.78800-209200
Principal Private Secretary (PPS) Group ‘A’ (Gazetted) Level-11,
Rs.67700-208700 780+549*
=1329
Private Secretary (PS) (after 4 years Group ‘B’ (Gazetted) Level-10,
service) Rs.56100-177500
2090
Private Secretary (PS) (entry grade for Level-8,
4 years) Rs.47600-151100
Personal Assistant (PA) Group ‘B’ Level-7, 1627
(Non-Gazetted) Rs.44900-142400
Stenographer Grade ‘D’ Group ‘C’ Level-4, 1324+204**
(Non-Gazetted) Rs.25500-81100 =1528
#- At present 138

*Since the cadre review has addressed the problems
arising out of stagnation in various grades of CSSS,
sanctioned strength after cadre review are subject
to condition that vacancies arising out of retirement,
death or VRS of incumbents promoted to the newly
created additional posts in the grade of Sr. PPS/PSO,
PPS would be downgraded to Steno Grade D. Therefore,
these are dynamic figures.
**The posts to be downgraded over the next few years

ANNUAL REPORT 2018-19 55

 Cadre Management
will increase the sanctioned strength of Stenographer
‘D’ level over that period of time.
5.39 The grades of PSO, Sr.PPS and PPS
are centrally administered by Department of
Personnel & Training and all matters relating to
cadre management to these grades are directly
dealt with by CS-II Division of the Department.
5.40 The other three grades viz. PS, PA & Steno
Grade D are decentralized into 51 cadre units. This
Division coordinates the process of filling up the
vacancies in these grades. Accordingly, as provided
in CSSS Rules, 2010 and CSSS Regulations, 2010, the
CS-II Division prescribes the zone of promotion in
respect of vacancies to be filled up through seniority
quota on the basis of seniority-cum-fitness. In
respect of vacancies to be filled up through direct
recruitment in Stenographers Grade ‘D’ as well as
Limited Departmental Competitive examinations
in the grades of PSs and PAs, the vacancies are
reported by this Division to the recruiting agency,
namely, Union Public Service Commission (UPSC)
& Staff Selection Commission (SSC) respectively.
Major developments during the year
Promotions/Appointments
Work done by CS-II Division during the
year 2018-19
5.41 In respect of Stenographer Grade D, SSC
recommended 87 candidates for appointment as
Stenographer Grade D of CSSS on the basis of
stenographer Grade C & D Examination, 2016. Out
of 87, 72 joined the nominated cadre units of CSSS.
Besides the above, the following promotion orders
in other grades viz (i) Steno ‘D’ to Personal Assistant
(PA), (ii) Personal Assistant to Private Secretary (PS),
(iii) Private Secretary to Principal Private Secretary
56 ANNUAL REPORT 2018-19
(PPS), (iv) Principal Private Secretary to Sr. Principal
Private Secretary (Sr. PPS), and (v) Sr. Principal
Private Secretary to Principal Staff Officer (PSO)
were also issued:-
i. Appointment of 3 Sr. PPS to the post of
Principal Staff Officer (PSO) in CSSS in the
level-13 for the Select List Year-2018;
ii. Appointment of 28 PPS to the post of Sr. PPS
in CSSS in the level-12 for the Select List Year-
2016;
iii. Appointment of 81 PS to the post of PPS in
CSSS in the level-11 for the Select List Year-
2016;
iv. Appointment of 5 Steno ‘D’ to the post of PA
in CSSS in the level-7 for the Select List Year-
2017;
v. Appointment of 49 Steno ‘D’ to the post of
PA in CSSS in the level-7 for the Select List
Year-2018;
vi. Promotion of 274 PPSs to the post of Sr.PPS
on ad-hoc basis;
vii. Promotion of 603 PSs to the post of PPS on
ad-hoc basis;
viii. Promotion of 1191 PAs to the post of PS on
ad-hoc basis;
Cadre Training Plan
5.42 With a view to ensure that the officials are
suitably trained before they are promoted to the
next higher grade, officials have been regularly
nominated to the various training programmes
under CTP as per the calendar of ISTM. Level-II
training for PAs, which was earlier non-mandatory,
has been made mandatory vide O.M. dated
31.07.2014. Induction Training has been made
 Chapter - 5

mandatory for Steno Grade D before they join the has so far conducted 13 training programme under
allotted cadre unit. During the year 2018-19, ISTM CSSS/CTP.

5.43 The table below gives the level-wise details:

Sl. Training Eligible officers Duration Number Officers

Programme of training nominated
No
courses held during the
upto March, year
2019
1 Foundation Induction training course 8 weeks 1 66
training of for stenographer Grade D
Stenographer
Grade D
2 Level I Stenographer Grade D with 3 weeks 1 35
seven years of regular
service
3 Level II Personal Assistants with 2 weeks 6 270
three years of regular service
4 Level III PS with four years of regular 3weeks 6 240
service
5 Level IV PPS with four years of 4 weeks with 1 3 118
regular service week foreign
component
6 Level V Sr.PPS with four years of 3 weeks 0 0
service

Cadre Review of CSSS: Annual Performance Appraisal Report of

5.44 Based on the recommendations of the
3rd Cadre Restructuring Committee for Central
Secretariat Stenographers’ Service (CSSS) and
acceptance by the Government, allocation of
additional posts in various grades was carried out
vide DoP&T’s Order No. 15/1/2014-CS.II(A) dated
the 5th October, 2018.
CSSS officers:
5.45 CS.II Division is the custodian of APARs
of the officers in the grade of PSO, Sr.PPS and
PPS of Central Secretariat Stenographer Service
(CSSS). For effective management, curb delay
and bringing transparency, a system has been
developed through Web Based Cadre Management

ANNUAL REPORT 2018-19 57

 Cadre Management

by uploading of APARs by the respective Cadre to the grade of PPS;

Units. From 2015-16 on line recording of APARs
iv. 268 PPSs were considered for Rotational
on SPARROW system was introduced for Sr.PPS/
Transfer under RTP on their ad-hoc promotion
PSO, which was then extended to cover all Group to the grade of Sr. PPS.
‘ A’ officers from 2016-17.

SPARROW has also been introduced in CSCS and Review of Officers under FR56 (j):
the same has also been extended i.r.o. the officials/ 5.48 During 2018-19, 60 PA & 105 PS have been
officers below Group ‘A’ in CSSS w.e.f. the reporting reviewed under FR 56(J). Further the same exercise
year 2018-19. will be carried out in respect of PPS/Sr. PPS already
due for review.
Web based cadre management of CSSS:
5.46 A web-based cadre management system Probity Portal:
has been developed for effective and efficient 5.49 Details of officers reviewed and also retired
cadre management of CSSS to facilitate timely and under FR 56(j) or rule 48 of CCS pension rule 1972
better quality of decision making for activities such is regularly uploaded on probity portal by CS-II
as postings, training, promotions etc. The System is Division.
continuously being improved. As a part of the PMO
and Niti Ayog’s initiatives, a SUPREMO Dashboard
CENTRAL SECRETARIAT CLERICAL SERVICE
for the CSSS Officials has also been operationalised. (CSCS):
The system has been operational for the past
two years and a number of cadre management 5.50 The Central Secretariat Clerical Service
activities are being done through the system. (CSCS) is one of the three services in the Central
Secretariat. CS-II Division is the cadre controlling
authority in respect of the service.
Rotational Transfer Policy:
CSCS comprises the following grades:-
5.47 In terms of the revised Rotational Transfer
Policy (RTP) on promotion the following CSSS Grade Classification Level in Pay
officials/officers have been considered for Matrix
Rotational Transfer.
Senior Group ‘C’ Level-4,
i. 55 Steno ‘D’ were considered for Rotational Secretariat (Non- Rs.25500-
Transfer under RTP on their ad-hoc promotion Assistant (SSA) Gazetted) 81100
to the grade of PA; Junior Group ‘C’ Level-2,
ii. 1170 PAs were considered for Rotational Secretariat (Non- Rs.19900-
Transfer under RTP on their ad-hoc promotion Assistant (JSA) Gazetted) 63200
to the grade of PS;
5.51 The Central Secretariat Clerical Service
iii. 579 PSs were considered for Rotational
(CSCS) is decentralized into 40 cadre units. This
Transfer under RTP on their ad-hoc promotion

58 ANNUAL REPORT 2018-19


Division coordinates the process of filling up
the vacancies in the grade of Senior Secretariat
Assistant as reported by the cadre units.
Accordingly, as provided in CSCS Rules and
extant instructions, the CS-II Division prescribes
the zone of promotion in respect of vacancies to
be filled up in Senior Secretariat Assistant grade
through seniority quota on the basis of seniority-
cum-fitness. In respect of vacancies to be filled
up through Limited Departmental Competitive
Examination, the vacancies are reported, after
compiling the inputs received from participating
Ministries / Department, to the recruiting agency
namely, Staff Selection Commission (SSC). In
addition, CS-II Division prescribes the range of
seniority for promotion under Seniority Quota to
the Assistant Section Officer of CSS.
5.52 CS-II Division also coordinates the filling
up of vacancies in the Junior Secretariat Assistant/
Senior Secretariat Assistant grades respectively of
CSCS through Limited Departmental Examination
for eligible Group C staff (Level-1, Rs. 18000-56900
and Level-2, Rs. 19900 to 63200).
5.53 During the year, orders for promotion to
the grade of ASO under seniority quota on ad-hoc
basis were issued in respect of 771 SSAs. Further,
19 JSAs were nominated to the grade of SSA on
qualifying Upper Division Grade LDCE-2015/2016
and 93 MTS were nominated to the grade of JSA
on qualifying Clerk Grade LDCE-2016. Zone of
consideration for regular promotion of JSA to the
post of SSA for the SLY 2016 & 2017 were issued.
STATE REORGANISATION DIVISION
The State Reorganisation (SR) Division in the
Department of Personnel & training is entrusted
with the task of the State Governments’ employees
Chapter - 5
(other than All india Services) between the
successor States.
5.54 Andhra Pradesh and Telangana
(i) Final allocation of State cadre employees
has been completed in these States except
for the categories where the process could
not be completed due to the ‘interim stay’ on
the allocation by the Hon’ble High Court of
Judicature at Hyderabad.
(ii) The Final Allocation order in respect of the
901 officers, belonging to the Subordinate
Judicial Service, in the category of District
Judge,Senior Civil Judge and Junior Civil Judge
were issued on 10.12.2018, in compliance of
the judgment dated 03.10.2018 passed by
the Hon’ble Supreme Court in WP No.85/2015
with SLP Nos. 18787-18790/2016.
(iii) Aggrieved with the final allocation, some
State cadre employees have filed cases in
the Hon’ble High Court of Judicature at
Hyderabad for revision of the final allocation.
Statement of court cases pending in the
Court (s) are as under:-
No. of court cases pending in APAT/High 210
Court/Supreme Court as on 01.04.2018
Cases filed during the year 13
Cases disposed of during the year 13
Total No. of court cases pending in 210
APAT/High court/Supreme Court as on
date (as on 31.03.2019)
5.55 Uttar Pradesh / Uttarakhand
A large number of Court Cases were filed by the
employees who had been allocated to a successor
State against their option/domicile. As present
only 90 Court cases remain pending before the
concerned High Court(s) / Supreme Court in
ANNUAL REPORT 2018-19 59
 Cadre Management
respect of such employees of UP / Uttarakhand.
Statement of court cases pending in the Court (s)
are as under:-
Total No. of cases pending court cases 120
in the High Courts/ Supreme Court as
on 01.04.2018
Court cases filed during the year 8
Court cases disposed of during the year 43
Total No. of court cases pending in the 85
High Courts/Supreme Court as on date
(as on 31.03.2019)
5.56 Madhya Pradesh / Chhattisgarh
Final allocation of State cadre employees has been
completed in these States. The 28th meeting of
Advisory Committee in respect of MP/Chhattisgarh
was held on 06.03.2019 to consider all the pending
representations including compliance of Court
directions. It wasinter-alia decided to wind up the
Advisory Committee,since all the pending issues
attained finality. Further follow up action is being
taken.
Statement of court cases pending in the Court(s)
are as under:-
No. of Court cases pending in various 137
High Courts/Supreme Court as on
01.04.2018
Cases disposed of during the year 25
Cases filed during the year 4 Ministry of Finance or any other body set up
Total No. of pending Court cases in 116
various High Courts/Supreme Court
as on date (as on 31.03.2019)
60 ANNUAL REPORT 2018-19
5.57 Bihar / Jharkhand
Final allocation of State cadre employees has
been completed in these States. Final meeting of
Advisory Committee in respect of Bihar /Jharkhand
has been held. The process of winding up of
the Advisory Committee is under process. State
Governments have been requested to give their
consent for closure of the Advisory Committees.
Statement of court cases pending in the Court(s)
are as under:-
Total No. of pending Court cases in 25
various High Courts/Supreme Court as
on 01.04.2018
Court Cases disposed of during the year 11
Court Cases filed during the year 0
Total No. of pending Court cases in 14
various High Courts/Supreme Court as
on date (as on 31.03.2019)
REDEPLOYMENT OF SURPLUS STAFF
5.58 Central Government employees rendered
surplus along with their posts as a result of (1)
administrative and financial reforms including
inter-alia, restructuring of an organization, zero
base budgeting, transfer of an activity to a State
Government, Public Sector Undertaking or other
autonomous organization, discontinuation of an
on-going activity, and introduction of changes in
technology; or (2) Studies of work management
undertaken by the Staff Inspection Unit of the
by the Central Government or the Ministry/
Department concerned; or (3) Abolition or winding
up either in whole or in part of an organization
of the Central Government, are taken on surplus
 Chapter - 5

rolls and redeployed in suitable vacancies by this would be deemed to have been amended to
Department under extant rules. The scheme for the extent required for redeployment;
redeployment of personnel declared surplus has
•• A redeployed surplus employee enjoys
been in operation since 1966 and has undergone
protection of pay;
various modifications and improvements.
Salient Provisions of the Revised Scheme for •• Past service, however, does not count for
Redeployment-1989 are:- seniority and promotion;

•• Surplus employees enjoy first priority for •• There is no time limit for redeployment and a
absorption against the vacancies meant for surplus employee can remain on surplus roll
direct recruitment; until he is redeployed or retired.

•• The need of interview etc. in appointments
to the posts requiring recommendations of
UPSC are decided by them. However, normally,
appointments to other posts including Group-C
posts are not subject to any test, interview, fresh
medical examination or age limit.
•• Prescribed educational qualifications may
also be relaxed by DoPT, if necessary for
redeployment;
•• The provisions of relevant recruitment rules
5.59 In order to make the Scheme of
redeployment of surplus staff more effective, pro-
active measures have been adopted to ensure that
the prior claim of surplus staff is considered before
any action for fresh recruitment is initiated by the
Ministries/Departments/Offices of the Government
of India covered under the scheme.
5.60 Details of activities from 01.04.2018 to
31.03.2019 in respect of surplus employees are
listed below:-

Sl. No. Details of Activities No. of Surplus

Employee(s)
1. Surplus employees available for redeployment as on 01.04.2018 368
2. Surplus employees taken on surplus roll 10
3. Surplus employees nominated for redeployment 96
4. Surplus employees retired on SVRS/ superannuation 78
5. Surplus employees available for redeployment as on date 204

Departmental Council cooperation between Government and its

5.61 Functioning of the Departmental Council
which is a vital part of Joint Consultative Machinery
formed with the very important purpose of
promotion of harmonious relations and ensuring
employees.
5.62 This division is concerned with the
recognition of Service Associations formed by
employees of different services working in Central

ANNUAL REPORT 2018-19 61

 Cadre Management

accept surplus employees as per Redeployment

Secretariat. At present, there are following two
Associations, recognised under CCS (Recognition
of Service Associations) Rules, 1993: -
(i) Central Government Staff Car
Association; and
(ii) Central Secretariat MTS Association.
Schemes, 1989 and redeploy them as per CCS
(Redeployment of Surplus Staff ) Rules, 1990. In
addition, this Division is also entrusted to deal
Drivers’ with the matters related to Associations formed
by Central Government employees of Central
Secretariat.

5.64 Accordingly, following activities have been

Activities held by ‘R&R and DC’ Section done by ‘R&R and DC’ Section from 01.01.2018 to
in 2018
31.03.2019:-
5.63 This Division is entrusted with the work to

(i) Surplus employees available for redeployment as on 01.04.2018 `368

(ii) Surplus employees taken on surplus roll 10
(iii) Surplus employees nominated for redeployment 96
(iv) Number of NOCs issued during the period 936
(v) Number of Associations recognised under CCS(Recognition of Service 02
Association) Rules, 1993

62 ANNUAL REPORT 2018-19

 6 Senior Appointments Under
CHAPTER
The Government of India
6.0 The Department of Personnel & Training
(DoPT) is not only responsible for the personnel
policy of the Government of India but also
looks after appointments at senior levels in the
Government. For this purpose, the Establishment
Officer in the Department is the Secretary to the
Appointments Committee of the Cabinet (ACC).
All proposals for senior appointments under the
Government of India requiring approval of the
ACC, as per the Government of India (Transaction
of Business Rules) 1961 are processed through the
Establishment Officer. These include Board level
appointments in Public Sector Undertakings and
appointment to posts at the level of Joint Secretary.
In addition, all appointments by promotion, which
require approval of the ACC, are also processed
through the Establishment Officer.
6.1 The Establishment Officer is the Member
Secretary of the Civil Services Board (CSB) chaired
by the Cabinet Secretary. The Establishment Officer
also assists the Screening Committee chaired by
the Cabinet Secretary for considering cases of
Foreign Assignments for All India Service (AIS)
officers under Rule 6 (2) (ii) of the AIS (Cadre) Rules
1954 and para 2.1 of the Consolidated Deputation
Guidelines (CDG) for members of the organized
Group A and Group B Services of the Central
Government (Officers of JS level & above).
THE CENTRAL STAFFING SCHEME
6.2 The Central Staffing Scheme provides a
systematic arrangement for the selection and
appointment of officers to senior administrative
posts at the Centre, excluding posts which are
specifically encadred for the organized Group
‘A’ services or filled by recruitment through the
Union Public Service Commission, by borrowing
from the All India Services and participating
Group ‘A’ services. The raison d’être of such a
scheme is the Centre’s need for fresh inputs at
senior levels in policy formulation and programme
implementation from diverse sources viz. the All-
India Services and the participating organized
Group ‘A’ Services. The officer’s serve for specified
periods on deputation and return to their
respective cadres at the end of their tenure. This
two-way movement is of mutual benefit to the
service cadres and the Government of India.
PLACEMENT AT MIDDLE & SENIOR
MANAGEMENT LEVELS
6.3 348 Officers have been appointed under the
Central Staffing Scheme during the year 2018-19
(for the period from 01.04.2018 to 31.03.2019) 45
officers at Secretary/Equivalent level, 47 officers at
Additional Secretary/Equivalent level, 93 officers at
Joint Secretary/Equivalent level and 163 officers at
Director and below levels. Out of these, 153 officers
belong to the IAS and 195 officers are from the
organized Group ‘A’ Services. These appointments
include 76 women.
ANNUAL REPORT 2018-19 63
`
Senior Appointments Under The Government of India

batches of participating services. The cases of 1121 officers of various services have been
6.4 43 meetings of various Experts Panels and assessment of officers belonging to 48 different
considered.
10 meetings of the Civil Services Board (CSB) batches of participating services. The cases of 1121
have been OF
NUMBER convened during the year 2018-19
APPOINTMENTS MADE for UNDER
officers of various services
CENTRAL have been considered.
STAFFING SCHEME
DURING THE LAST FIVE YEARS
NUMBER OF APPOINTMENTS MADE UNDER CENTRAL STAFFING SCHEME DURING THE LAST FIVE YEARS

400 IAS
340
350 320 Other Grp 'A service
300
247 246
250 237
211
196 195
200 171
153
150
100
50
0
2014-15 2015-16 2016-17 2017-18 2018-19
Figures for 2014-15 are up to 28/2/2015, for 2015-16 are up to 31/12/2015, for 2016-17 are up to
31/12/2016, for 2017-18 are up to 30/11/2018 and 2018-19 are up to 31/3/2019.
Figures for 2014-15 are up to 28/2/2015, for 2015-16 are up to 31/12/2015, for 2016-17 are up to
CENTRAL this database is significant, as it helps in providing
31/12/2016, forDEPUTATION
2017-18 are upRESERVE
to 30/11/2018 and 2018-19 are up to 31/3/2019.
readily available digitized information in respect of
6.5 The Establishment Officers (EO) Division in
CENTRAL DEPUTATION RESERVE all officers and also processing of cases for foreign
the Department of Personnel & Training maintains
appointments/assignments and training etc.
an electronic database of the IAS officers & of
6.5 The Establishment Officers (EO) Division in the Department of Personnel & Training
Group ‘A’anservice
maintains officers
electronic workingofatthe
database theIAS
Centre 6.6 & ofThe
officers Central
Group ‘A’Deputation Reserve working
service officers statementat
theunder
CentretheunderCentral Staffing Staffing
the Central Scheme.Scheme.
These These
in respect
recordsof are Indian Administrative
maintained Serviceof
on the basis
records are maintained onissued
orders/letters/notifications the basis
by theof DOPT,
orders/ various
summarizes
Central theMinistries/Departments
state wise number of officersand the
letters/notifications issued by the DOPT, various that are on central deputation
State Governments. The maintenance/ updation of this database is significant, as it helps vis-a-vis seniorin
providing
Central readily available digitized
Ministries/Departments and information
the State indutyrespect
posts.of all officers
It also indicatesand
the also
numberprocessing
of officersof
cases for foreign appointments/assignments
Governments. The maintenance/ updationand of training etc.on central deputation from each cadre.
presently

6.6CENTRAL
The Central DeputationRESERVE
DEPUTATION ReserveFIGURES
statement
ASinONrespect of Indian Administrative Service
01/01/2019
summarizes the state wise number of officers that are on central deputation vis-a-vis senior duty
posts.Sl.It also indicates
Cadre Total presently
the number of officers Central No.
on central of Officersfrom each
deputation Col. 5cadre.
as
No. Authorized Deputation at Centre Percentage of
Strength Reserve
CENTRAL DEPUTATION RESERVE FIGURES AS ON 01/01/2019 Col. 4
1 2 3 4 5 6
Sl. Cadre Total Central No. of Col. 5 as
1 AGMUT 337 73 42 57
No. Authorized Deputation Officers at Percentage of Col.
Strength Reserve Centre 4
1 64 2 ANNUAL REPORT 2018-193 4 5 6
 Chapter - 6

Sl. Cadre Total Central No. of Officers Col. 5 as

No. Authorized Deputation at Centre Percentage of
Strength Reserve Col. 4
1 2 3 4 5 6
2 Andhra Pradesh 211 46 18 39
3 Assam Meghalya 263 57 34 59
4 Bihar 342 74 38 51
5 Chhattisgarh 193 38 7 18
6 Gujarat 297 64 17 26
7 Haryana 205 44 12 27
8 Himachal Pradesh 147 32 26 81
9 Jammu & Kashmir 137 30 13 43
10 Jharkhand 215 45 10 22
11 Karnataka 314 68 20 29
12 Kerala 231 50 31 62
13 Madhya Pradesh 439 90 28 31
14 Maharashtra 361 78 24 30
15 Manipur 115 24 15 62
16 Nagaland 94 20 9 45
17 Odisha 237 51 20 39
18 Punjab 221 48 15 31
19 Rajasthan 313 64 18 28
20 Sikkim 48 10 7 70
21 Tamil Nadu 376 81 22 27
22 Telangana 208 35 11 31
23 Tripura 96 21 11 52
24 Uttar Pradesh 621 134 44 32
25 AGMUT 120 26 6 23
26 Andhra Pradesh 359 78 9 11
Total 6500 1381 507 36

ANNUAL REPORT 2018-19 65

25 AGMUT 120 26 6 23

26 Andhra Pradesh 359 78 9 11

Senior Appointments Under The Government of India
Total 6500 1381 507 36

6.7 In 6.7
addition In addition to the appointments under
to the appointments under the Central Railways/RCT and
Staffing Scheme, Promotion/empanelment
293 appointments as
the Central Staffing Scheme, 293 appointments were carried
Chairman/ CMDs/MDs/Deputy Governor/Chairman/Vice Chairman/Members/Executive out for appointments to Higher
as Chairman/CMDs/MDs/Deputy
Directors/Officers Employee Directors/WorkmenGovernor/ Employee
Administrative in various
Directors/ Group ‘A’ Services
Functional under
Directors/
Chairman/Vice
Non Official DirectorsChairman/Members/Executive
were made on the Boards the of
Ministry
Publicof Sector
Railways.Undertakings
Besides, 334 Officers
and
Directors/Officers
Banks/Financial Employee
Institutions duringDirectors/Workmen
the period 1.04.2018 were
to also approved During
31.03.2019. during the
theabove
same period
period,for
Employee Directors/Functional
578 appointments were made at the Directors/Non additional charge/current
level of Chairman/Financial charge/extension of
Commissioner/General
Managers equivalent/
Official Members/Additional
Directors were made on the BoardsMembers/ Director General
of tenure/non-extension in the Railway
of tenure/ad-hoc/rejection/
Board/Zonal
Public Railways/RCT and and
Sector Undertakings Promotion/empanelment were carried
Banks/Financial termination outoffor
of service appointments to
GM/DG/VC/CMDs/MDs,
Higher Institutions
Administrativeduringin various Group
the period ‘A’ Services
1.04.2018 under the Directors,
to Functional Ministry of Railways.Directors
Non-Official Besides, in
334 Officers
31.03.2019.were During
also approved
the sameduring
period,the578above period for additional
PSUs/Banks/Financial charge/current
Institutions, and the Ministry
charge/extension of tenure/non-extension of tenure/ad-hoc/rejection/termination
appointments were made at the level of Chairman/ of service of
of Railways. Out of these 1205 appointments/
GM/DG/VC/CMDs/MDs,
Financial
Functional Directors,
Commissioner/General
Non-Official
Managers
Directors in PSUs/Banks/Financial
Additional charges, 72 pertain to women during
Institutions, and the Ministry of Railways. Out of these 1205 appointments/Additional charges,
equivalent/Members/Additional Members/ this period.
72 pertain to women during this period.
Director General in the Railway Board/Zonal
NUMBER OF OF
NUMBER APPOINTMENTS
APPOINTMENTS TO TO
THE THE POST
POST OF OF CHAIRMAN–CUM-MANAGING
CHAIRMAN–CUM-MANAGING DIRECTOR/MANAGING
DIRECTOR/MANAGING DIRECTOR ETC IN PSUs/BANKs
DIRECTOR ETC IN PSUs/BANKs

400 374
350 314 APPOINTM
287 293 ENTS OF
300 APPOINTMENTS
CMDs/MDs
250 OF /PSUs/
CMDs/MDs/
BANKs
PSUs/BANKs
200 182
150
100
50
0
2014-15 2015-16 2016-17 2017-18 2018-19

6.8 During this period 191 Member/Chairman/ empanelment for promotion to posts of and above
Chief Executive Officer/Advisor/ were approved the level of Joint Secretary in various organized
6.8 During this period 191 Member/Chairman/ Chief Executive Officer/Advisor/ were approved
in various Autonomous Bodies, Administrative Central Services
in various Autonomous Bodies, Administrative Tribunals, Labour Courts which
andare not included
Regulatory in the
Bodies.
Tribunals,
Out of these, 35 Labour Courts and Regulatory Bodies. Central Staffing Scheme. Out of these 181 are
are women.
Out of these, 35 are women. women.

6.9 A total of 1693 officers were approved for 6.10 The Election Commission of India has been

78
66 ANNUAL REPORT 2018-19

provided the names of 299 (Year 2018) and 313
(year 2019 till 31st March) IAS officers in the rank of
Additional Secretaries and senior Joint Secretaries,
drawn from the Central Ministries/ Departments
for appointment as Observer for General Election
to the Lok Sabha and States Legislatures.
REPRESENTATION OF WOMEN
6.11 While taking up empanelment of officers
to Joint Secretary rank, it is ensured that women
get adequate representation.
6.12 A total of 76 women were appointed under
Central Staffing Scheme during the period from
1/4/2018 to 31/03/2019 including 50 women at
Secretary/Addl. Secy./ Joint Secy. levels.
6.13 The appointments/ additional charge/
Extension of tenure /service as CMDs/MDs,
Executive Directors, Functional Directors, Non-
official Directors in PSUs/Banks, Financial
Institutions, Railway Claims Tribunal (Indian
Railways) include 72 pertaining to women during
the above period.
Chapter - 6
6.14 A total of 181 women were approved for
appointment to posts of Joint Secretary level
and above in various organized Central Services
excluding appointments under the Central Staffing
Scheme.
6.15 35 women were approved for appointment
as Member/Chairperson/CEO etc. in various
Autonomous Bodies, Administrative Tribunals,
Labour Courts and Regulatory Bodies.
Chief Vigilance Officer
6.16 During the year 2018-19 (upto 31st March,
2019), 36 officers have been appointed as Chief
Vigilance Officer (CVO) in various organizations.
Deputation tenure of 6 CVOs were extended after
completion of initial tenure and 28 officers were
given additional charge of the vacant posts of
CVOs.
ANNUAL REPORT 2018-19 67
 7
CHAPTER Training Policy and Programmes

7.0 The Training Division of the Department of Personnel and Training is the nodal agency for
training of government functionaries and is primarily responsible for formulating policies with regard
to training. It also implements certain components of training directly. In the implementation of its
mandate, the Division has set the following objectives:
•• Administering Policy matters in training
•• Identification of functional areas of training
•• Designing and implementing training programs for officers involved in the priority development
sectors
•• Development of trainers and training capability
7.1 The ultimate goal of the Training Division is to attain “Training for All” which means that training
would be imparted to all rungs of Civil Services starting from the lowest and cutting-edge to the
highest in policy making.

Major Activities Long-Term Domestic Post Graduate

1) In-service Training of IAS Officers
2) Mid Career Training of IAS Officers
3) Domestic Funding of Foreign Training
4) Post Graduate Programmes in Public Policy
5) Training Support
6) Intensive Training Programme
7) Augmentation of the Capacity of training
institutions
9) E-governance initiatives
programmes in Public Policy and
Management
7.2 Indian Institute of Management- Bangalore
(IIMB), Indian School of Business - Hyderabad/
Mohali (ISB-H/M), Management Development
Institute- Gurugram (MDIG) and TERI School of
Advance Studies (TERI SAS)- New Delhi are offering
these programmes.
These programmes were envisaged to enhance the
competence of Mid-Career Civil Servants in Public
Policy and Management by –

10) Comprehensive Online Modified Modules for 1. Broadening awareness of the latest trends in
Induction Training (COMMIT) policy approaches,
11) Posting of IAS Officers as Assistant Secretary 2. Developing technical, analytical and
in Govt of India leadership skills for public policy,

68 ANNUAL REPORT 2018-19


3. Providing opportunity in specialization and
4. Exposing them to alternative systems of
public management in other countries.
7.3 During 2018-2019, 17th Batch of Post
Graduation Programme in Public Policy and
Management (PGPPM) was conducted at Indian
Institute of Management- Bangalore, which was
attended by 21 participants. 3rd Batch of One year
Management Programme in Public Policy (MPPP)
was conducted at Indian School of Business-
Hyderabad/ Mohali, which was attended by 19
participants. 12th Batch of Post Graduation Diploma
Programme in Public Policy and Management
was conducted at Management Development
Institute- Gurugram, which was attended by 11
participants. 10th Batch of Programme in Public
Policy & Sustainable Development (PP & SD) at
was conducted TERI University- New Delhi, which
was attended by 10 participants.
Mid-Career Interaction between Armed
Forces and Civil Services Officers
7.4 Mid-Career interactions between Armed
Forces and Civil Services Officers are being
organized at the Central Training Institutes/State
Administrative Training Institutes and Defence
Institutions in various parts of the country with
the objective to benefit both the Armed Forces and
Civil Services Officers by way of mutual learning
from each other’s strength and also by imbibing
the best points of each other’s work culture, ethos
and customs. This, in the long run, is expected to
help the participating officers to combat future
challenges to national security in a better manner.
7.5 During the current financial year 2018-2019,
4 programmes have been conducted at Maritime
Warfare Centre- Mumbai (NAVY), Indian Institute
Chapter - 7
of Public Administration (IIPA)- New Delhi (DoP&T),
College of Air Warfare- Secunderabad (Air-Force)
and HQ South Western Comd- Jaipur (Army) on the
themes ‘Need for a unified Maritime approach to
National opportunities and Challenges’, ‘Food and
Energy Security’, ‘Civil-Military Interface to tackle
threat of terrorist attacks to military installations
and infrastructure’, ‘Unified intelligence’ and ‘Civil-
Military coop in Disaster Management during large
scale natural and manmade disasters’ and ‘Civil-
Military coop in Aid to Civil Authority during vide
spread agitation, demonstrations and riots’. The
total number of participants in four programmes
was 105.
Capacity Building Programmes for State
Civil/Secretariat Service Officers of North
Eastern Region
7.6 DoP&T has conducted one Capacity
Building Training Programmes of two weeks’
duration for the State Secretariat Service Officers
of North Eastern Region States at Institute of
Secretariat Training and Management (ISTM)- New
Delhi during the current financial year, which was
attended by 44 participants. The objective of this
programme was capacity building, personality
development and sensitization to national and
developmental issues. The programme also
covered inputs on Good Governance, Public
Service Delivery, Project Appraisal & Management
and Public Private Partnership.
TRAINING SUPPORT
Thematic Training Programmes State
Category Training Programme
7.7 Under the scheme of “Training for All”,
support is provided to State Administrative Training
ANNUAL REPORT 2018-19 69
 Training Policy and Programmes
Institutions (ATIs) by way of sponsoring training
programmes in the areas accorded priority by the
Central Government. The Training Programmes
conducted by the State ATIs are designed to
develop management skills and knowledge in
different areas for senior and middle level officers
of State Govt. /State Public Sector Undertakings
and State autonomous bodies.  These training
courses are also meant to sensitize the officers
to new and important issues facing our society.
The courses are also being conducted at District
and Sub District Centres of the State ATIs. These
courses cover a large variety of subjects under
broad thematic groups.
7.8 During the year 2018-19, 603 such short-
term courses have been sponsored at various State
ATIs on subjects such as Sustainable Development,
Decentralized Planning, Public Private Partnership,
Gender Issues, Minority Issues, Disability Issues,
Audit & Budget, Human Rights, Leadership &
Team Building, Computer & IT, E-Governance,
Cyber Security, Goods & Service Tax (GST),
Court Procedures, Office Procedures, Women
Empowerment, Child Development, Role of NGOs,
Labour Law, Panchayati Raj, Environment Issues,
Road Safety, Right to Information, Establishment
Rules, Ethics & Values in Governance, Disaster
Management, Financial Management, Urban
Management, Consumer Rights etc.  During the
Financial Year 2018-19, out of 603 sponsored
courses, 439 courses have actually been
conducted and 12527 participants have been
trained under this Scheme.
TRAINER DEVELOPMENT PROGRAMME under this Scheme, who are called upon to conduct
7.9 Recognizing the importance of trainers
in the training function, Training Division started
70 ANNUAL REPORT 2018-19
the Trainer Development Programme in the early
1990s.  Initially, faculty members of various training
institutions were developed as Master Trainers
and Recognized Trainers of various “Training of
Trainers (ToT)” packages in collaboration with the
Thames Valley University of U.K. Over a period
of time, indigenous mechanisms were evolved
for developing a cadre of professional trainers
and resource persons in the country to create a
cascading and multiplier effect. The programme
has gone a long way in embedding the Systematic
Approach to Training (SAT) into the process of
designing and imparting effective training to
government officials.
7.10 Currently, the following ToT programmes are
sponsored under Trainer Development Programme
at various training institutions across the country:
•• Training Needs Analysis (TNA)
•• Design of Training (DOT)
•• Direct Trainer Skills (DTS)
•• Evaluation of Training (EoT)
•• Management of Training (MoT)
•• Experiential Learning Tools (ELT)
•• Mentoring Skills
•• Facilitation Skills
•• Introduction to SAT courses
7.11 The Department has developed a pool of
more than 60 Master Trainers and approximately
350 Recognized Trainers in different packages
TDP courses.   DoPT has sponsored 114 TDP courses
on various packages during the current financial
year 2018-19. During the Financial Year 2018-19,

out of 114 sponsored courses, 93 courses have
actually been conducted and 1553 participants
have been trained under this Scheme.
INTENSIVE TRAINING PROGRAMME
7.12 Intensive training programme for frontline
Government functionaries of State Governments
was initiated during the year 2008-09.  The focus
of this programme is on demand–driven training
of frontline personnel and is conducted in close
coordination with line Departments by the State
Administrative Training Institutes (ATIs). The
programme was given a momentum through
issue of new ITP implementation and management
guidelines to all the Chief Secretaries and the State
ATIs; holding three workshops in the beginning
covering all 29 States at Delhi, Hyderabad and
Assam; followed by workshops, mid-term-reviews
of this programme in Chandigarh, Shillong and Goa.
This programme aims at improving functional
knowledge, skill and attitudinal orientation of
the frontline functionaries through appropriately
designed training interventions to strengthen
Public Service Delivery Mechanism.
7.13 The intensive training programme has
been implemented in more than 280 districts
and 92,605 officials have been trained since its
inception.  Some of the sectors covered under
the Programme include – Water and Sanitation,
Public Health, Public Distribution System, Revenue,
Integrated Child Development Services, School
Education, Dairy Development, Registration, Social
Welfare, Police, Citizen Centric Delivery and Right to
Public Services Act etc.  A national documentation-
cum-facilitation centre for this programme has
been established (www.itpndfc.in) under which an
Chapter - 7
ITP knowledge portal is in existence for the benefit
of general public and for the use of all those who
are involved in the process of implementation of
this Programme.
INDUCTION TRAINING PROGRAMME
7.14 In order to promote a citizen centric attitude
in the employees, for better public service delivery
and promote good practices towards achieving the
vision of citizen centric governance Department of
Personnel and Training had launched a capacity
building programme on pilot basis in three States
of Jammu & Kashmir, Maharashtra and Tamil
Nadu for 3000 newly recruited cutting edge level
government functionaries to develop in them
Generic & Domain specific competencies covering
15 districts in the financial year 2014-15.
7.15 After successful completion of the Pilot,
a 12-Days Induction Training Programme (ITP)
was launched in the year 2016-17, the Induction
Training Programme has been implemented in
115 new districts of 24 States. with a Two Day
Regional Training of Trainers (ToT) Workshop at
various State ATIs for training of 7000 frontline
State government functionaries.  A motivational
talk by locally available inspirational achievers/
national award winners/sports persons in the
inaugural session of the ToT Workshop and
training programme in the districts, one day blood
donation camp during the middle of the course
and one night stay in the village as part of field/
NGO visit were compulsory component of the 12
Days Induction Training Programme.  In the year
2017-18, the Induction Training Programme has
been implemented in 75 districts in 15 States.
7.16 In the year 2018-19, the Induction Training
ANNUAL REPORT 2018-19 71
 Training Policy and Programmes
Programme has been implemented in 43 districts
of 09 States.
COMPREHENSIVE ONLINE MODIFIED
MODULES FOR INDUCTION TRAINING
(COMMIT)
7.17 A new Blended Training Programme
called Comprehensive Online Modified Module
on Induction Training (COMMIT) has been
conceptualized and digitally launched on
27.06.2017, in the light of the mandate given in the
National Training Policy, 2012, whichstipulates that
all civil servants from lowest level functionaries to
the highest level will be given to the training of
front-line staff, including trainingon soft skills, so as
to improve customer orientation as well as quality
service delivery to the citizen. This programme
supplements the existing 12-Day Induction Training
Programme (ITP). The programme has the potential
to cover 3 lakhs (approx.) officials every year. With
this programme there would be a huge jump in the
coverage of the participants in comparison to the
existing 12-Day ITP, wherby a maximum of 10,000
officials only are covered year. During the Financial
Year 2017-18 and 2018-19, the programme was
rolled out in 13 States with the target of training
1,17,852 recently recruited frontline functionaries
with an expenditure outlay of around Rs. 16.30
Crore. As on date, while 1,06,771 officials have
completed face-to-face training, 48,777 officials
have completed training in e-modules.
7.18 An online training programme namely
integrated Government Online Training
Programme (iGOT) has been launched digitally
by the Hon’ble Minister of State (PP) on
20th December, 2018 along with NLS, Bangalore’s
Law Training Programme (i-GOT). The Online
72 ANNUAL REPORT 2018-19
Training Programme is available initially on pilot
basis. The programme covers approximately 1,000
Government functionaries on the pilot basis. Based
on the outcome of the programme implemented
as a pilot, the online training programme will be
rolled out nationwide in the next financial year.
In the pilot run of the online training programme
through integrated Government Online Training
Programme (iGOT) mechanism, the existing
online training courses of the premier institutes/
academies of the country will be made available
for the officers. The training courses under this
programme will be accessible through DoPT’s
web portal. Under the online training programme
through (iGOT) mechanism, the eligible officers will
be get enrolled in the approved open programmes
on their own, as per the procedure to be laid down
separately, complete the course successfully and
obtain certificate. Thereafter, the officer will submit
the proof of successful completion to DoPT for
reimbursement of the expenses incurred to the
extent approved by DoPT.
7.19 This mechanism will help in putting in place
a systematic training hierarchy, which shall cater to
the training requirement of the officials, especially
the State Government official commensurate with
their changing role with upwards movement in the
hierarchy. In the process these official should also
accumulate credits that will in turn enable them
for training programmes of higher levels. The
training will not only be focused to the specific
requirement of the sector but also be able to cater
to the needs of the officials in his/her current role
as well as his/her desire role in future. It will build
a creditable expertise of social delivery and give
tangible returns to the Government delivery system.
Simultaneously, it will also act as an incentive for an

officer to deliver effectively and be self-motivated
for getting trained for better delivery of public
services.
Overseas Training Programmes
7.20 Department of Personnel and Training has
been nominating officers for training programs
abroad. In the past, these programs were funded
by bilateral or multilateral assistance. However, over
the years, this assistance had come down. Keeping
in view the importance and benefits of providing
international exposure to the officers, a scheme of
Domestic Funding of Foreign Training (DFFT) was
started in 2001. This covers both long term and
short-term training in various universities/institutes
in several countries. A scheme of “Partial Funding
of Foreign Study” was also started in 2002-03 as
another component of the scheme of DFFT. Under
this scheme, Government of India provides limited
financial assistance to such officers who secure
admission on their own in reputed universities and
in programs relevant to their present or future job
context.
7.21 During the financial year 32 officers were
nominated for long term foreign training programs
and 300 officers were nominated under short term
foreign training programs. Further, 16 officers have
also been granted partial funding assistance under
the DFFT Scheme.
Scheme of scholarship by Private
Foundation Trust
7.22 A scheme for scholarship offered by private
foundation/trust in top 10 ranked universities
as per the world university ranking for officers
of all the three All India Services has been
approved by the Government. Funding under
Chapter - 7
this scheme is available for pursuing programs
in Master in Public Policy/Public Administration/
International Development and Master in Business
Administration, subject to the eligibility conditions.
Under this scheme, ‘Desai Sethi Family Foundation’
has offered ‘Desai Sethi Family Foundation
Fellowship’. On this, two fellowships/scholarships
are available for officers belonging to Indian
Administrative Service, Indian Foreign Service,
Indian Police Service and Indian Forest Service for
pursuing a 2 year Masters program in Public Policy/
Public Administration/International Development
at Harvard Kennedy School, Harvard University.
The funding is US$ 50,000 per officer per year.
The guideline on the fellowship is available on the
website of this Department.
One-week In-Service Training (IST)
Programs for Officers of All India
Services and for those working under
Central Staffing Scheme- Sponsored by
Department of Personnel & Training
7.23 The Training Division sponsors ‘In-Service
Training Programme’ of ‘one-week duration’ in
various ATIs/CTIs/ Premier Training Institutes in the
country by inviting proposals from them on relevant
themes. During the year (2018-19), 9 programmes
have been conducted at 9 training institutions.
These programmes provide middle and senior
management level officers an opportunity to
update their skills in areas of their choice—in
sectors they are currently working in, or in an
areas they are expected to work in near future,
or in areas they feel they want to specialized in.
These programs also provide a valuable platform
for horizontal and vertical knowledge sharing.
ANNUAL REPORT 2018-19 73
 Training Policy and Programmes

7.24 The primary objective of the IST program is
to sensitize the participants to national concerns
and the values enshrined in the Constitution; to
provide for exchange of experience and adequate
discussion on issues of values, ethics and attitudes;
to make the participants more confident to face
problems in their work areas and attempt solutions;
and to train the participants to look at problems
in an integrated manner and develop a systematic
approach.
7.25 In the past, these programs have been
offered in diverse and broad thematic areas:
such as Administrative Law, Agricultural & Rural
Development, Climate Change (preparedness),
Competition Law (policy formulation), Corruption
(eradication strategy), Education (reforms &
challenges), E-governance (opportunities &
challenges), Environment & Natural Resource
(management), Environmental Impact Assessment
(development projects), Ethics (Public Governance
and Administration), Financial Markets (regulation),
Fiscal Policy (Macroeconomic Management),
Governance (IT management and improving
through accountability), Infrastructure (Finance),
Innovations (public service), Land Acquisition
(rehabilitation & resettlement), Leadership,
Participatory Management (Community
Mobilization), PPP (negotiating strategies and
urban development), Procurement (procedure
& contracting), Project Analysis/Appraisal
(risk analysis/management), Public Policy
(management/governance), Quantitative Methods
(management), Service Delivery (management),
Social Policy (Governance), Social Sector (financing/
marketing), Urban Development, WTO (basic/
advance course), Citizen Centric, Cyber Crime,
Stress Management, etc.
Advanced Professional Programme in
Public Administration (APPPA) At Indian
Institute of Public Administration, New
Delhi
7.26 The Training Division has been sponsoring
a ten-month Advanced Professional Programme
in Public Administration (APPPA) at the Indian
Institute of Public Administration (IIPA), New Delhi
every year since 1975-76.
7.27 The objectives of this programme are
to prepare the participants to make greater
contribution to better governance, develop
attitudes that focus on citizen services and also to
strengthen leadership qualities in the civil service.
It provides an opportunity to the participants to
analyze major contemporary issues in Governance,
learn about recent developments in the social
sciences and their application in administration;
review their experiences by making a critical
analysis of environmental and other factors, apply
relevant concepts, skills and techniques relating to
policy, behavioral and administrative sciences and
to demonstrate their creative and analytical abilities
individually and in groups. It also seeks to develop
interpersonal skills and sensitiveness to the needs
of the people with a view to making administration
more responsive and result oriented.
7.28 The course covers classroom studies
relating to various facets of administration viz,
Social, Political, Economic, Legal and Administrative
Systems, Organizational Behavior, Social Science
and Research Methods, Operational Research,
Information Technology in Management and
Financial Management. Participants are also
required to conduct rural and urban field
studies and prepare a project report and

74 ANNUAL REPORT 2018-19


dissertation. They are expected to select an area
for specialization relevant to their present and
likely future assignments from following fields
of study: Advanced Information Technology
and MIS, Comparative Development Experience,
Project Management, Constitutional Law, Disaster
Management, Economics of Regulation, Inter
Governmental Relations, Management Systems,
Organizational Needs Analysis, Public Expenditure
Management, Public Organizational Theory, TQM,
Finance, Personnel, Corporate or Public Sector
Management, General Administration, Planning
and Rural Development etc.
7.29 This 10 month programme includes three
semesters, rural and urban field visits in India and
a 10 day foreign study tour. In the 44th APPPA
Programme, the participants visited in two groups
to USA, Czech Republic, South Africa & Spain. 40
participants are attended this programme.
Posting of IAS Officers as Assistant
Secretary in Government of India:
7.30 176 IAS Officers of 2016 batch were
posted as Assistant Secretary in the Ministries/
Departments of Government of India from 2nd
July, 2018 to 28th September, 2018 on Central
Deputation.
7.31 The objective of the Assistant Secretary
Scheme is to provide exposure to the IAS officers
of 2016 batch to Government of India functioning.
This exposure would help them acquire a national
perspective and a deeper appreciation of the
harmonization of diversities in national policies.
This will sensitize them to the larger perspective
(vision) of any policy & programme of Government
of India.
Chapter - 7
7.32 Important Desks related with policy,
flagship programmes of the concerned Ministries/
Departments, etc. was assigned to the Assistant
Secretaries. They worked on Desk Office pattern,
initiated and disposed off files, the reports of which
were submitted to DoPT periodically by concerned
Ministries/Departments.
7.33 The Hon’ble PM addressed the Assistant
Secretaries in the Inaugural Session at Parliament
House Annex on the 4th July, 2018 and in the
Valedictory Session of Assistant Secretaries (IAS-
2016 batch) at DRDO Auditorium, New Delhi on
27th September, 2018. Interaction of these Assistant
Secretaries was also held with President, Vice
President, Cabinet Secretary, Election Commission,
etc. They also visited attached offices of the
concerned Ministries/Departments and undertook
visits to Aspirational Districts in addition to the
Desk work assigned to them.
7.34 Interactive sessions with Assistant
Secretaries (IAS-2016 Batch) were organized by
DoP&T, NITI Aayog, Cabinet Secretariat on different
topics in which a large number of dignitaries /
Head of Departments /Head of Organizations /
Senior Officers participated. The Special Interactive
Sessions were organized on POSHAN Abhiyaan by
WCD and Swach Bharat Abhiyaan by M/o Drinking
Water.
7.35 The Assistant Secretaries had prepared
presentations on the key learnings based on
the work allocation. These presentations were
shortlisted by sectoral group of Secretaries and
thereafter shortlisted by Cabinet Secretariat. The
following top 8 presentations were presented
before the Hon’ble PM in Valediction session:
ANNUAL REPORT 2018-19 75
 Training Policy and Programmes

1. Preparing an ideal timeline for various stages
of Soil Health Card (SHC) delivery- Improving
the design of SHCs by Shri Vaibhav Chaudhary,
2. Promotion of Large Cardamom GI in Sikkim
– Nurturing an ecosystem to leverage the GI
Tag by Shri. Vishu Mahajan,
3. Smart Solutions for Storm Water Management
in Cities by Shri Ashish Sangwan,
4. Leveraging the Post Office Network for
promoting citizen centric services by Ms.
Artika Shukla,
5. Market Development in Power Sector by Ms.
Jayati Singh,
6. Another Push to Clean Up Banking System:
E-Auction of Properties of Defaulters by
Bhavya Verma and others,
7. CPGRAMS: A Revamped version by Shri Vivek
H P, and
8. Incredible India Tour Facilitator by Shri Athar
Aamir Khan.

76 ANNUAL REPORT 2018-19

 8
CHAPTER Training Institutions

LAL BAHADUR SHASTRI NATIONAL
ACADEMY OF ADMINISTRATION,
MUSSOORIE (UTTARAKHAND)
Introduction
8.0 The Lal Bahadur Shastri National Academy of
Administration (LBSNAA), Mussoorie is Government
of India’s premier institution for the training of
higher civil services in the country. The Academy
imparts induction level and in-service training. A
common Foundation Course is held for entrants
to All India Services and all Group “A” services of
the Union. The professional training to regular
recruits of the Indian Administrative Service (IAS)
and members of the Royal Bhutan Civil Service
is conducted after the Foundation Course. The
Academy also conducts in-service and Mid-Career
Training Program (MCTP) for members of the
IAS and Induction Training program for officers
promoted to the IAS from State Civil Services, as
well as workshops and seminars on various issues
in public administration.
8.1 To ensure that the academic curriculum
is relevant, it is constantly reviewed and
updated through extensive consultations with
the representatives of the State Governments,
the Central Government and other scholars and
practitioners. Given the limitations of conventional
classroom lectures, new pedagogical methods
have been introduced to deliver training inputs in
a more effective manner. Most courses operate on
a modular structure whereby relevant themes are
chosen and dealt with in a consolidated fashion to
ensure that all aspects relating to them are covered
comprehensively.
8.2 In order to promote all-round development
of the personality, due emphasis is placed on
outdoor and co-curricular events. Physical training,
team games and tennis, badminton, cross-country
running, yoga, horse riding and adventure sports
like river rafting, para-gliding, bungee jumping and
rifle shooting are some of the activities that the
officer trainees are involved in. Exposure to public
speaking, theatre workshops, motor mechanic skills,
gardening, photography and music appreciation
are some of the co-curricular activities offered to
the young administrators.
8.3 To nurture the values of integrity,
moral courage, empathy and respect for the
underprivileged, and freedom from any sectarian
prejudices based on religion, region, caste, class
or gender, Officer Trainees are encouraged to
participate in diverse social activities. Various
Clubs and Societies have been formed to which
the Officer Trainees are elected as office-bearers.
They organize and take part in quizzes, debates,
poetry competitions and numerous other activities
after class hours. This lends a spirit of bonhomie
and also promotes esprit-de-corps.
Induction Training Courses
8.4 The Academy conducts Induction training

ANNUAL REPORT 2018-19 77

 Training Institutions
courses for direct recruits to the IAS and other
senior civil services as well as officers promoted
to the IAS.
Foundation Course (15 Weeks)
8.5 The Foundation Course is the flagship
course of Induction training and is intended for
fresh entrant, to the All-India Services, i.e. the Indian
Administrative Service, the Indian Police Service and
the Indian Forest Service, and the various Central
Services (Group-A) of the Union. It is a fifteen-
week course conducted from August to December
Inauguration of 93rd Foundation Course, 2018
Parallel Foundation Courses were also conducted
at MCR HRD Institute, Hyderabad and RCVP
Noronha Academy of Administration, Bhopal.
8.6 The main activities organized during the
Foundation Courses were:
78 ANNUAL REPORT 2018-19
every year. The course aims at imparting a basic
understanding of the constitutional, political, socio-
economic and legal framework of the country;
and also fostering greater co-ordination among
the members of the different public services by
building esprit-de-corps and cultivating an attitude
of co-operation and inter-dependence. This year
total of 370 Trainees including eleven officers from
RBCS have participated in the Course organised
from 27th August, 2018 to 7th December, 2018. The
course was inaugurated by the Shri Hardeep Singh
Puri, Hon’ble Minister of State, Housing and Urban
Affairs, Government of India.
1. Trekking: The objective of trek is to inculcate
the spirit of adventure and to strengthen
Esprit de corps in the Trainees. The trek is also
a significant learning experience in group
dynamics, interpersonal relations, courage,

endurance and love and respect for nature.
2. Village Visit Programme: Trainees spent
one week in selected villages in Uttar
Pradesh, Bihar, Madhya Pradesh, Jharkhand,
Chhattisgarh and Rajasthan in groups of 5-6.
Here they were sensitized to the empirical
realities of rural India, through a structured
study of a village. A special feature of the
village visit this year was organization of
“Swachatta Diwas‘’ in each of the selected
villages when the trainees raised awareness
about the cleanliness mission of the
Government and also undertook cleanliness
Yoga at the Academy on International Yoga Day on June 21, 2018
Chapter - 8
drives in the villages along with the residents.
The Trainees also undertook an awareness
drive on ‘Financial Inclusion’.
3. Extra-Curricular activities are conducted
in the afternoons and evenings in order to
impart skills other than purely academic to
the trainees in recognition of the need for an
officer to have diverse interests and a well-
rounded personality. Primarily, these include
celebration of India Day, AK Sinha One-Act
Play Competition, Cross Country Run, Athletic
Meet and Blood Donation Camp.
ANNUAL REPORT 2018-19 79
 Training Institutions

The Hon’ble Chief Minister of Maharashtra Shri Devendra Fadnavis visited the Academy on 11-12 October 2018 and had informal
interaction with the Officer Trainees and Faculty in groups.

Cross-Country Race in 93 RD Foundation Course

80 ANNUAL REPORT 2018-19

 Chapter - 8

IAS Officers of Phase-IV and staff of LBSNAA doing Shramdan

IAS Professional Course Phase-I 2017 comprising of attachments with the three Armed
Batch (22 Weeks) Forces, Public Sector, Private Sector Units, Municipal
Bodies, Civil Society Organizations and civil
8.7 The IAS Officer Trainees of the 2017 batch
administration in challenging areas, etc. special
(total 181 including 03 Trainees from Royal Bhutan
focus visits to places with traditional and modern
Civil Service) underwent the IAS Professional Course
water conservation practices were organized after
Phase – I from December 11, 2017 to May 11, 2018.
completion of IAS Phase-I, they were relieved on
This course aims at developing professional skills
May 11, 2018 for their District Training as part of
in handling a large range of responsibilities that
IAS Professional Course Phase – II.
an officer shoulders within the first ten years of
service. Emphasis is laid on understanding public
systems and their management, together with a District Training (53 Weeks)
grounding in Public Administration, Law Economics, 8.8 During the year-long District Training, the
Management and Computer Applications. During IAS Officer Trainees learn about the various facets
the first part of Phase – I, the Trainees were sent of administration at the district level. During this
on a 7 week Winter Study Tour (Bharat Darshan)

ANNUAL REPORT 2018-19 81

 Training Institutions
period they are under the direct charge of the
District Collector and the State Government. They
get an opportunity to obtain first-hand knowledge
of the work of the Collector/District Magistrate and
various other institutions in the State Government,
along with orientation training at the State
Administrative Training Institute. Most of the State
Governments give them an opportunity of holding
independent charge as Tehsildar/Mamlatdar, Sub
Divisional Magistrate, Block Development Officer
and/or Executive Officer of a Municipality. The
2017 batch of the IAS will return to the Academy
for their second phase of professional training
commencing on May 19, 2019.
IAS Professional Course Phase-II 2016
Batch (06 Weeks)
8.9 While theoretical concepts are sought
to be imparted in the Foundation and Phase-I
courses, the ground level delivery mechanisms are
expected to be imbibed during District Training.
Phase-II is a time to debrief and share experience
and good practices from the various States of the
country. The course content of Phase-II is designed
to consolidate the learning and assimilation of the
district experience with the theoretical constructs
taught earlier. A total of 181 Trainees (including
2 trainees of 2015 & 3 Officer of Royal Bhutan
Civil Service) underwent the Phase II course
organized from May 21, 2018 to June 29, 2018.
Upon completion of the Phase II course, the
officers proceeded for 3 months deputation to
the Government of India as Assistant Secretaries
for first-hand experience of Government of India
functioning.
82 ANNUAL REPORT 2018-19
Induction Training Programme for officers
promoted to IAS (06 Weeks)
8.10 The Academy organizes Induction Training
Programme for officers promoted to the IAS from
the State Civil Services.The aim of these courses is to
update levels of knowledge, skills and information
and to provide opportunities for exchange of ideas,
views and experiences with people who have
developed expertise in different sectors of national
development. The underlying focus of the course
is to provide the Induction Course participants
an all-India perspective. The 120th edition of the
Induction Training Programme had 89 participants
from AGMUT, Andhra Pradesh, Bihar, Chhatisgarh,
Gujarat, Himachal Pradesh, Jammu & Kashmir,
Jharkhand, Kerala, Madhya Pradesh, Maharashtra,
Manipur, Telengana, Orissa, Punjab, Rajasthan,
Sikkim, Tamilnadu, Union Territory, Uttarakhand &
West Bengal, and was held from July 02 to August
10, 2018. The programme aimed at training and
sensitizing officers from the state services for the
next level of governance and administration. The
course included a Study Tour within India and
to Seoul, South Korea to familiarize participants
with successful interventions in various areas
of governance. Participants were evaluated by
means of a mid-term exam, policy memo and
presentations and an overall assessment based
upon peer review, discipline and participation in
the programme.
Besides LBSNAA, Mussoorie, two Induction Training
Programmes were also organized at ATI, West
Bengal & IMG, Kerala from 16.07.2018 to 24.08.2018
and from 10.09.2018 to 17.10.2018 respectively.
28 participants attended the course at ATI, West
Bengal whereas 19 participants attended the
course at IMG, Kerala.

Group Photo of promoted IAS (120th ITP)
Mid Career Training Programme (MCTP)
8.11 The issue of mandatory and structured
mid-career training for IAS Officers was formalized
with the introduction of the Mid-Career Training
Programme (MCTP) in 2007. The objective of
MCTP was to equip officers to handle the next,
higher level of responsibilities at certain identified
stages of their careers; broadly when they were
primarily working in the field (7-9 years), at the
policy formulation stage (14-16 years) and inter-
sectoral policy formulation and implementation
stage (26-28 years). These three stages were named
Phase III, IV and V respectively. In the first three-year
cycle, these programmes were outsourced by the
Ministry to international/ national institutions of
repute. However, since 2010, the mandate for the
Chapter - 8
design and delivery of the programme has been
devolved by the Government to the Academy. The
MCT Programme was reviewed by Government
and its durations were shortened. The revised
programme is as follows: Phase III (4 weeks); Phase
IV (4 weeks including 1 week Foreign Study Tour)
and Phase V (3 weeks).
Phase III Course (13th MCTP)-04 Weeks
8.12 The Phase III course targets the officers of
7-9 years of seniority. The Academy organized this
4 weeks course from 09th April to 04th May, 2018.
The focus of the course was on Reflections, Public
Policy, Leadership, project appraisal, Negotiation
and IAS in Perspective. Total 84 participants
underwent the training course.
ANNUAL REPORT 2018-19 83
 Training Institutions

Phase IV Course (13th Round) - 04 Weeks also aims at broadening their perspective and
developing soft skills. 61 participants attended the
8.13 The Phase IV Course targets middle level
course organized from September 24 to October
officers (of 14-16 years seniority) with a thrust
19, 2018. The Course included a short Foreign
on public policy. Besides enhancing domain
Study Tour to the Syracuse University Maxwell
knowledge of the participants, especially in the
School of Citizenship & Public Affairs, USA.
realm of various aspects of public policy, the Course

Group Photo of IAS Phase-IV Course (13 th Round)

84 ANNUAL REPORT 2018-19

 Chapter - 8

Phase V Course (12th Round) - 03 Weeks

8.14 The Phase V Course aims at developing strategic leadership skills in senior level IAS Officers
(26-28 years seniority) for effective inter-sectoral policy formulation and strategic leadership in Government.
66 officers underwent the training course organized at the Academy from June 04 to 22, 2018.

Group Photo of IAS Phase-V (12 th Round)

Other In-Service Training Courses/
workshop/ seminars
8.15 The Academy annually conducts short
duration courses (ranging from one to two weeks)
on a variety of subjects such as Joint Civil-Military
Course on National Security, Courses on Gender,
Disaster Management, etc.
Golden Jubilee Reunion
8.16 The Academy organizes a reunion every
year for Officers who joined the service 50 years
ago. The first was held in 1997, the Golden Jubilee
Year of the new nation, where the ICS and IAS
Officers, who were in service at the time of
independence, participated. Since then, the retired
officers are called every year for a period of two-
three days to share their rich experience with the
faculty and Trainees. The Golden Jubilee Reunion
for 77 officers of the 1968 batch (from various
civil services who underwent FC at the Academy)
was organized on May 25-26, 2018. The Reunion
commenced with the inaugural ceremony on May
25, followed by a group photograph in the A.N. Jha
Plaza. The participants were taken for a walk around

ANNUAL REPORT 2018-19 85

 Training Institutions

the Academy campus before lunch and post- deliberated on issues of importance for the civil
lunch there was a two hour interaction with the services in the present context before the Reunion
Trainees of the Phase-II 2016-18. The participants come to a close with the valedictory ceremony on
also had a session in small groups wherein they May 26, 2018.

Golden Jubilee Reunion of 1968 Batch

Joint Civil Military Training Program
8.17 The Joint Civil-Military Programme on
National Security was initiated in the year 2001
following the recommendations of GoM on
National Security pursuant to the Kargil Review
Committee with the aim of fostering structured
interface between Civil Servants and Armed Forces
officers for a shared understanding of National
Security. Participants are drawn from the Civil
Services, Armed Forces, and the Central Armed
Police Forces.
In 23rd JCM, 30 officers underwent the training
course organized at the Academy from April 16
to 27, 2018.

Group Photo of 23rd Joint Civil-Military Training Programme

86 ANNUAL REPORT 2018-19


In 24th JCM, 37 officers underwent the training course organized at the Academy from August 05 to
17, 2018.
Group Photo of 24th Joint Civil-Military Training Programme
Research Centres in the Academy
8.18 The centers of the Academy have been
established with an aim to provide an avenue for
initiating research in key areas of governance both
from policy as well as implementation perspectives.
The research is supposed to feed into the training
curriculum and provide it with fresh insights. These
centers are mostly funded either by line Ministries,
like CRS, or are self-sustaining like the NGC and
CDM and collaborate with various national and
international funding agencies. Various Research
Centers have been set up for undertaking action-
research on domains linked to Academy’s mandate
and to feed into training inputs. These are as
follows:
Centre for Rural Studies (CRS)
8.19 The Centre for Rural Studies (CRS), a
research Centers of the Academy was registered as
Chapter - 8
a scientific training and research society under the
Indian Societies Registration Act 1860 on 1st May,
2015. Since 1989, Ministry of Rural Development,
Government of India has been supporting CRS in
its endeavours by providing regular financé.
The Centre performs mainly four functions: (i)
trains the officer trainees (OTs) of the Indian
Administrative Service (IAS), broadly on land
Administration and Rural Development, by
exposing them to ground realities, providing tools
for field research and evaluation of their work
during various phases of the training; (ii) conducts
research studies of different genre and disseminate
knowledge gained in form of publications; (iii)
organises national level workshops for regular
exchange of views on land administration and
rural development. (iv) Publishing International
Journal of Land and Rural Studies (JLRS) by SAGE
Publications, New Delhi.
ANNUAL REPORT 2018-19 87
 Training Institutions
Centre for Disaster Management (CDM)
8.20 Center for Disaster Management (CDM)
is a research and training centre sanctioned by
the Ministry of Home Affairs and established in
the year 2003 under the umbrella of Lal Bahadur
Shastri National Academy of Administration, as
registered society and it is a nodal agency for
training in Incident Command System (ICS).The
Centre is involved in training/capacity building of
officers belonging to the IAS and other Group - A
civil services at induction as well as at in-service
level in various aspects of disaster and emergency
management through Classroom sessions, Case
Studies, Experience Sharing Presentation, Panel
Discussions, Workshops, Mock Drills, Scenario
Building Exercise and Short film / Documentary.
Apart from conducting training programmes on
Fire Safety, Search and Rescue, IRS, DDMP, School
Safety, the Centre is involved in various types
of documentation/preparation and publication
activities in terms of case studies, documentation
of best practices, research papers, books and
posters in national and international journals and
many IEC training modules annually in the area
of Disaster and Emergency management and
Science and Technology. CDM has engaged in
the provision of consultancy services in disaster
management like conducting action research
projects and to co-ordinate and organise, sponsor
and aid seminars, workshops, study circles, working
groups conferences for promoting research in
disaster management and also collaborate with
various national and international organizations,
educational institutions in and outside government,
which were engaged in research and training in
disaster risk management. CDM is well equipped
with GIS Softwares and conducted a number of
activities related to GIS based risk assessment and
88 ANNUAL REPORT 2018-19
risk mapping, besides this CDM is also providing
training on GPS in terms of acquiring field level GPS
points and mapping of these points through GIS
Software. Centre is also equipped with wireless and
HAM radio equipments for robust communication
network.
National Gender Centre (NGC)
8.21 The Centre was established in 1995, with
the foremost aim of mainstreaming gender and
child rights in policy, programme formulation and
implementation in Government. NGC is a capacity
building centre under the aegis of the Academy,
driven by the mandate of gender mainstreaming
and its commitment to build synergies with
different institutions, working on gender equality,
child rights and women’s empowerment.
Working towards that end, the Centre, since
inception has been actively involved in designing
and conducting thematic workshops, programmes
and trainings including Training of Trainers for
trainers and policy makers – both to enhance
gender sensitization but also to increase capacities
for gender analysis and gender planning. Since the
Centre was established, the Centre has successfully
ensured the mainstreaming of gender training into
all courses at the LBSNAA viz. Induction trainings
and in-service mid-career training programmes
for IAS officers at all levels besides conducting
programmes on myriad aspects for officers from
All India/ Central Services.
Centre for Public Systems Management
(CPSM)
8.22 The Centre for Public Systems Management
was set up in 2016 by reconstituting the existing
National Centre for Sustainable Community
 Chapter - 8

Systems (NCSCS) for more broad-based coverage dignity of labour. Emphasis on caring for the poor,
of issues in public systems and their management. listening to the people, providing safety nets for
the vulnerable, and being open and transparent
The LBSNAA, has already organized the following
runs as a continuous thread in all the courses and
Training of Trainers Courses during January, 2018
interactions. In addition, Trainees are divided into
to March, 2019:-
counselor groups where they are able to articulate
•• ToT on Ambassadors of Evidence - January 13th their views in an open and frank atmosphere. This
to 15th, 2018. forum serves as a great means of eliciting their
views and conveying the right messages to them.
•• Indian Flagship Course on Health Strengthening
and Sustainable Financing- during 28th -31st
May, 2018.
The Academy as Alma Mater
8.25 All Trainees in the All India Services and
The Academy Spirit Central Services begin their careers from the proverbial
“gaumukh” of the civil service, the Lal Bahadur Shastri
8.23 LBSNAA seeks to imbue civil servants with
National Academy of Administration at Mussoorie. As
the required attitude and values expected in
a result, this institution provides a foundation that
public service. The skills and knowledge required
paves the way for lifelong professional and personal
by a professional civil servant are relatively easier
associations among officers across different civil
to impart, and these have traditionally been the
services. These officers look back to the Academy
strength of the Academy. However, to positively
with great nostalgia and also draw inspiration from
influence in the brief period available to us, the
the values and ideals instilled in them during their
attitudes and values of intelligent young persons
formative years.
in their mid-twenties and thirties, coming from
diverse backgrounds, is a more challenging task.
Facilities
8.24 It is generally argued that for public service
8.26 The Academy is well-equipped with good
one needs integrity, moral courage, empathy
training infrastructure in terms of academic buildings,
with and respect for the underprivileged, and
classrooms, hostels and other support infrastructure.
freedom from any sectarian prejudices based
Some of the key infrastructure facilities are given below:
on religion, region, caste, class or gender. To
nurture these values, Trainees are encouraged to •• Academic & Administrative Blocks
participate in diverse social activities. They are ○ Karmashila
given responsibilities for improving the Lalita
○ Dhruvshila
Shastri Balwadi School, where LKG/UKG & Class-I
are conducted at a concessional rate for the ○ Gyanshila
children of the employees and the public besides ○ Aadharshila
conducting regular coaching classes for poor
•• Gandhi Smriti Library – stocks 1.71 lac books,
students of the neighborhood. Trainees also do
279 journals/magazine/Newspapers and 7
shramdaan to clean their premises and to instill a
e-resources databases

ANNUAL REPORT 2018-19 89

 Training Institutions
•• Officers Mess – can cater to around 500 persons
at 3 locations
•• Sports – well-equipped Officers Club, Riding
Ground and Shooting Range
•• Health – well-equipped Medical Centre
•• Executive Hostels – 4 executive hostels with
167 rooms
•• Officer Trainee Hostels – 3 hostels with 131
rooms
•• Wi-fi campus
Faculty
8.27 The Faculty comprises a blend of senior
administrators and academicians and researchers.
The administrators combine the richness of
their field experience with strong academic
achievements to provide a stimulating atmosphere
for learning. The Academy is presently headed by
the Director Smt. Upma Chawdhry, IAS, and an
officer of the 1983 batch of Himachal cadre in the
rank of Secretary to the Government of India.
Institute of Secretariat Training and
Management
Introduction
8.28 The Institute of Secretariat Training and
Management (ISTM) is imparting training to the
officers of the Central/State Governments, Public
Sector Undertakings & Autonomous Bodies.
Originally set up with the objective of conducting
foundational and in-service training programmes
for Assistants and Section Officers of the Central
Secretariat, the range of the activities of the
Institute has increased exponentially over the last
seven decades. In addition to the in-house training
90 ANNUAL REPORT 2018-19
programmes, the Peripatetic Training provided by
the Institute to the officials of State Governments
and Union Territories in Behavioral Skills,
Management Techniques, Financial Management
and Office Management, is of particular significance.
On specific request from Central Government
Departments, Autonomous Bodies, Public Sector
Organizations, the Institute also organizes special
programmes addressed to the specific customer
needs in different areas.
8.29 From the year 2007-08, ISTM is also involved
in implementation of the Central Secretariat
Service Cadre Training Plan (CSS-CTP) and from
2011 onwards Central Secretariat Stenographer’s
Service Cadre Training Plan (CSSS-CTP), which
envisages mandatory training programmes having
linkages with career progression up to Director
level officers.
Training Programmes
8.30 ISTM conducts following programmes in
various categories:
i. Foundational and in-service Courses
conducted as per new CSS and CSSS Cadre
Training Plan
ii. Induction Training for Group ‘A’ services of
ICoAS, and Director General Civil Aviation
(DGCA). CVOs of CVC
iii. Induction Training Component for various
Group ‘A’ service like IAS, IFS, IRS, ISS, IES, ITS,
ICLS, IDES, IIS & IRTS probationers.
iv. Personnel Administration and Office
Management
v. Financial Management

vi. Management Services
vii. Behavioral Training
viii. Training of Trainers, Master & Recognized
Trainers Development Programmes
sponsored by DOPT
ix. Peripatetic Training Programmes
x. Right to Information
xi. Prevention of Sexual Harassment of Women
at Workplace
xii. Citizen Centric & Service Delivery Approach
xiii. Organization Specific Programmes/ Cadre
Specific Programmes
xiv. Capacity Building Programmes for State Civil
Services Officers and State Secretariat Service
Officers of North Eastern States sponsored by
DoPT
8.31  Number of Training programmes and Training weeks Planned & conducted
during the year 2018-19.
Table 1
Sl. No. Programmes
1. Number of programmes planned / scheduled
during 2018-19
2. Programmes Conducted during 2018-19
8.32  Special Programmes for Officers of DoPT
(a) Special Training Programme for 176 IAS
officers sponsored by Department of
Personnel & Training, conducted on Office
Procedure on 06.07.2018.
Chapter - 8
xv. Orientation Training Programmes on Office
Procedure for IAS Officers sponsored by DoPT.
xvi. Newly introduced training programmes on
Big Data Analytics ( Basic and Advanced),
Workshop on Public Policy Formulation
(WPPF), Workshop on EFC/SFC, OTP-
Preventive Vigilance, OTP-Drafting of charge
sheet in Disciplinary matter.
xvii.
Three-day State Category Training
Programmes (SCTP) sponsored by DoPT
for Divyang Employees of Central and
State Government on Office Management,
Computer Applications, Financial
Management and Establishment Rules. Also
3 days SCTP programme on Sensitization of
Government functionaries on issues relating
to Minorities.
No. of Programmes Training weeks
183 504 Weeks 4 days
313 620 Weeks & No. of
participants 9243
(b) Three one-hour training programmes were
conducted for officials of Department of
Personnel & Training at North Block, New
Delhi, on Right to Information Act, 2005
ANNUAL REPORT 2018-19 91
 Training Institutions

8.33  Other Non-Calendar Training Programmes

Sl Name of the programme Number of programmes No. of training

No conducted during 2018-19 weeks and
participants

1. Organisation Specific Programmes 111 131 Weeks 4 day

(3264 participants)
2. Cadre Specific Programmes 09

3. Peripatetic Training Programmes 18 8 weeks 4 days

(740 participants)

Total 138 140 Weeks 3 days

( 4004 participants)

8.34  Consultancy Projects iii. Audit Report of Central Administrative

ISTM is also engaged in the research and
consultancy projects. The consultancy projects
relating to following Government Departments/
Organizations have been conducted / ongoing at
present: -
(a) Consultancy work
i. Work-study and Cadre Review of the Farakka
Barrage Project
ii. Review of Recruitment Rules of IIFT (on
going)
iii. Work-study and restructuring of Kendriya
Vidyalaya Sangthan (KVS) non-teaching
Cadre (on going)
iv. Work study of hydrological observation sites
of “Central Water Commission”.
(b) Audit of Proactive disclosure under RTI
Act, 2005
i. Audit Report of Bank of Maharashtra, Pune
(on going)
ii. Audit Report of Kamarajar Port Limited,
Chennai
Tribunal (CAT)
iv. Audit Report of National Institute of Wind
Energy (NIWE)
v. Audit Report of Maulana Azad National Urdu
University(on going)
vi. Audit Report of Artifical Limbs Manufacturing
Corporation of India.
New Initiatives
8.35 Inclusion of additional module in Training
Management Information System (TMIS)
The Training Management Information System
(TMIS) project was initiated in the year 2011-12.
TMIS has been evolved as a robust digital MIS
and it is continuously enabling ISTM to establish
a complete paperless system for the following:-
1. Development and implementation of RTI
Portal
2. Auto Populate at participant’s end:
i. Participant list &
ii. Weekly Calendar

92 ANNUAL REPORT 2018-19


iii. Auto Populate at course director’s end:
iv. course circular of calendar course.
v. acceptance letter
vi. relieving letter of all the courses.
vii. Guest Faculty Receipt
viii. Alert system for course circular
3. Online Hostel Inventory
4. Hostel Allotment Module
5. Canteen Feedback Graph Generation
6. Suggestion Box
8.36 Special Training Programmes/
Sessions/ Workshops/ Seminars
(i) A two-day Workshop on Sexual Harassment of
Women at Workplace (Prevention, Prohibition
and Redressal) Act, 2013
(ii) International Yoga Day was celebrated in
ISTM on 21st June, 2018.
(iii) Service Books of all employees of ISTM have
been digitized and e-Service Book made
operational
(iv) Valedictory Function of Assistant Section
Officers (Direct Recruits) was successfully
completed on 13th July, 2018 by Dr. Jitendra
Singh, MoS(PP).
(v) A Seminar on “Government initiative
on Disability matters & their status” was
organized on 26th May, 2018.
(v) A Seminar on “New Methodologies & ideas for
effective delivery of training” was organized
on 3rd August, 2018.
(vi) A seminar on “Use of Multimedia & Graphics
in PPTs used in the classrooms‘‘.
(vii) A Seminar on “A path towards true Happiness”.
Chapter - 8
(viii) A Seminar on “India’s Geo-Political Scenario-
Security Challenges”.
(ix) A Seminar on “New Health Policy of
Government”
(x) A Seminar on “Introductory Workshop on
Competency Development Framework”
(xi) An Induction Training Programme was
conducted for part time Chief Vigilance
Officers (CVOs) from 10th to14th September,
2018.
(xii) Soft copy of the updated reading material
now provided to all the participants on their
e-mail or pen drive.
(xiii) Citizen’s/ Client’s Charter of ISTM has been
updated on 24th April, 2018 and same is
available on the ISTM website www.istm.gov.
in
(xiv) Master Trainer Development Programme on
Direct Trainer Skill and Design of Training
(MTDP-DTS & DoT) have been organized
successfully at ISTM for Potential Recognized
Master Trainers.
(xv) Post Training Seminar on Level-E training
programme was conducted on 18th and
19th June, 2018, in which 16 CSS officers
participated and made presentation to
improve the structure of the training
programme.
(xvi) Development of e-learning module in
association with IIT Madras, IGNOU, C-DAC etc.
(xvii) Inauguration & Implementation of e-Office in
ISTM.
(xviii) Development & Implementation of RTI Portal
of ISTM.
ANNUAL REPORT 2018-19 93
 Training Institutions

International Yoga Day Celebration (21st June, 2018)

Valedictory Function of ASO (DR) – 13th July, 2018

94 ANNUAL REPORT 2018-19

 Chapter - 8

Hindi Maah Celebration on 18th September 2018

8.37  New Initiatives in Training during (vi) Introduction of three-day MS-Access Training
the year 2018-19 Programmes,

(i) Introduction of three-day Workshop on (vii) Introduction of three-day MS-Excel

Analytics for Big Data (Basic & Advanced) in (advanced) Training Programme
Government.
(viii) Introduction of one-week Workshop on
(ii) Introduction of two-day Orientation Training Public Policy Formulation for Government
Programme on Drafting of Charge Sheet in Officials.
Disciplinary matters.
(ix) Introduction of four-day Workshop on
(iii) Introduction of one-day Orientation Training Process from Policy Formulation & Legislation
Programme on Preventive Vigilance. conducted from 14th to 17th January, 2019.

(iv) Introduction of two-day Workshop on (x) Introduction of three-day training

Expenditure Finance Committee (EFC) / programme on Managerial and Supervisory
Standing Finance Committee (SFC). Skills conducted on 21st to 23rd January, 2019.

(v) Introduction of two-day Orientation Training

Programme on Retiring Government Officials.

ANNUAL REPORT 2018-19 95

 Training Institutions
8.38  Library Resources
ISTM has Library with all the modern facilities
consisting of more than 17,450 books besides
modest video collection. ISTM also subscribed to
DELNET online services and provided access to
faculty and staff members to update themselves.
The Institute has built up a rich reservoir of
continuously updated training material for
distribution to its course participants
8.39  Infrastructural Development
The following infrastructural facilities have been
undertaken at ISTM during 2018-19: -
i. Replacement of electrical panels in the Library
Building during the year 2018-19-The work is
in progress
ii. Installation of Security System (CCTV at all the
entry/exit gates, Reception, Corridors in the
Hostel Block, Library Building, Administrative
Block, Cafeteria, Dining Hall etc of ISTM-The
work is in progress
iii. Up gradation of ICT Laboratories with latest
systems including replacement of furniture/
minor civil works- The work is in progress
iv. Provision of Lift (to facilitate differently abled
persons barrier free access in Administrative
Block)- The work is in progress
v. Repair, Rehabilitation and sprucing up of
library building in ISTM Campus- Work
completed.
vi. Bio-gas plant in Hostel block with associated
facilities for use in hostel kitchen-The work is
under consideration
96 ANNUAL REPORT 2018-19
vii. Development of a new Conference room on
the second floor in Administrative building-
The work is under consideration
viii. Conversion of existing residential Type- I
quarters as Women Hostel for the participants
and dedicated accommodation for Faculty-
The work is under consideration.
8.40  Blood Donation
During the year 2018-19, 02 blood donation
camps were organized and 70 units of blood
were collected. Four blood donation camps
were organized during the year 2017-18 at ISTM,
in which 126 trainees and members of faculty
donated blood.
8.41  Redressal of Grievances
Three grievances received during 2018-19 have
been disposed-off in time.
8.42  Public Service
The trainees (present and past) and also some of
the faculty members visit at regular intervals to
Rain-Baseras and Dharmashalas of major hospitals
of Delhi and arrange for medicines, radiological and
pathological tests to the poor patients as prescribed
by doctors. In winters, they also distribute woolen
blankets/ clothes in the odd hours of the day to
the really needy people. Through these initiatives it
is expected that these officials/officers will be able
to develop a positive attitude which is expected
to be reflected in their people-friendly, responsive
and sensible approach at work.
 9
CHAPTER Administrative Vigilance Division
9.0 Administrative Vigilance Division is
responsible for examination of disciplinary cases
in respect of Indian Administrative Service officers
working under the Central Government. The
Division also processes cases referred by the State
Governments and Ministries / Departments under
Government of India on the following issues:
•• Proposals from State Governments seeking to
impose major penalty of dismissal / removal
/ compulsory retirement on members of IAS;
•• Proposals from State Governments seeking
permission under the AIS (DCRB) Rules to
initiate action against retired members of IAS;
•• Proposals from State Governments for imposing
penalty of cut in pension against IAS officers;
•• Proposals to initiate disciplinary proceedings /
suspension of IAS officers working under the
Government of India;
•• Appeal against suspension submitted by IAS
officers serving in the States;
•• Requests for sanction for prosecution under
the Prevention of Corruption Act, 1988 against
the above categories of officers;
•• Advice / clarification to the State Governments
/ Departments on the procedural aspects of
disciplinary proceedings;
•• Vigilance status of IAS officers at the time of
their empanelment / training / posting on
deputation etc. To facilitate this function, a
Computerized Vigilance Information System
is in operation with a central data base which
can be accessed by the requisitioning Divisions
concerned of this Department;
•• Handling of Privilege Notices and Complaints
from Members of Parliament against IAS
Officers received from the Lok Sabha / Rajya
Sabha Secretariat.
Disciplinary Proceedings
9.1 Final order in disciplinary proceedings was
issued in 01 case during 2018-2019.
Sanction for Prosecution
9.2 Orders of sanction for prosecution against
IAS Officers under Prevention of Corruption Act,
1988 was granted in 01 proposal in r/o 04 IAS
officers and sanction was denied in 01 case in r/o
01 IAS officer during 2018-2019.
Monitoring of Proposals of Sanction
for Prosecution under provisions of
Prevention of Corruption Act, 1988.
9.3 In terms of para 2(ix) of DoP&T O.M.
No.399/33/2006-AVD-III dated 06.11.2006, the
delayed cases of sanction for prosecution were
reviewed by the Committee chaired by the
Secretary (Personnel) on 03.05.2018, 02.08.2018,
17.12.2018 and 28.02.2019 during 2018-19.
ANNUAL REPORT 2018-19 97
 Administrative Vigilance Division
Complaints against IAS officers
9.4 During 2018-2019, 625 complaints were
received and processed and 596 complaints were
finally disposed of.
Privilege Notices and Complaints from
Members of Parliament against IAS
officers
9.5 During 2018-2019, 12 Privilege notices
were received from the Lok Sabha / Rajya Sabha
Secretariat and processed and 02 notices were
finally disposed of.
9.6 During 2018-2019, 06 complaints were
received from Hon’ble Members of Parliament and
processed and 02 complaints were finally disposed
of.
9.7 Administrative Vigilance Division is also
responsible for examination of disciplinary cases
received from the Ministries / Departments
in respect of Group ‘A’ officers of the Central
Secretariat Service (CSS) and Central Secretariat
Stenographers Service (CSSS) for initiation of
disciplinary proceedings under Rule 14 (Major
penalty), Rule 16 (Minor penalty), Rule 19 of
CCS (CCA) Rules, 1965 and under Rule 9 of CCS
(Pension) Rules.
During 2018-19, final orders in 09 disciplinary cases
against the Group ‘A’ officers of CSS were issued
and two Group ‘A’ officers of CSS were placed under
suspension/ deemed suspension. Prosecution
sanction in respect of 01 Group ‘A’ officer was
issued during this period.
Central Vigilance Commission
Introduction
9.8 The Central Vigilance Commission is the
98 ANNUAL REPORT 2018-19
apex integrity institution mandated to fight
corruption and to ensure integrity in administration.
It is a statutory multi member body vested with
the superintendence of vigilance administration in
the Central Government and its organisations. The
Commission also endeavours to create awareness
amongst civil society and the public at large
towards achieving transparency, accountability
and corruption free governance with its outreach
measures.
Statutory Provisions
9.9 The Central Vigilance Commission (CVC)
was set up by the Government of India through
a Resolution vide No. 54/7/64 dated 11.02.1964
and was accorded statutory status by the Central
Vigilance Commission Act, 2003 (No. 45 of 2003),
notified in the Gazette of India Extraordinary on
12.09.2003.
9.10 The Commission is empowered to inquire
or cause inquiries to be conducted into offences
alleged to have been committed under the PC Act
1988 by specified categories of public servants and
in terms of clause (b) of sub Section (2) of Section
8 of the Central Vigilance Commission Act, 2003
and subsequent notification issued vide 18th March
2004 and 12th September 2007.
The specified categories of officers are the following:
•• Members of All India Services serving in
connection with the affairs of the Union and
Group ‘A’ officers of the Central Government;
•• Chief Executives and Executives on the Board
and other officers of the level of E-8 and above in
Schedule ‘A’ and ‘B’ Public Sector Undertakings
of the Central Government;

•• Chief Executives and Executives on the Board
and other officers of the level of E-7 and above in
Schedule ‘C’ and ‘D’ Public Sector Undertakings
of the Central Government;
•• Officers of the rank of Scale V and above in the
Public Sector Banks;
•• Officers in Grade ‘D’ and above in Reserve Bank
of India, NABARD and SIDBI;
•• Managers and above in respect of General
Insurance Companies;
•• Senior Divisional Managers and above in Life
Insurance Corporation of India; and
•• Officers drawing grade pay of Rs 8700/- per
month (pre-revised) and above on Central
Government DA pattern, as may be revised
from time to time, in societies and local
authorities owned or controlled by the Central
Government.
9.11 The Commission exercises superintendence
over the vigilance administration of the Ministries/
Departments/Organisations of the Central
Government.
9.12 The Commission is mandated to exercise
superintendence over the functioning of CBI and
monitoring cases taken up by CBI for investigation
under PC Act.
9.13 The Central Vigilance Commission has
been designated as the agency to receive and
act on complaints or disclosure on any allegation
of corruption or misuse of office from whistle
blowers under the “Public Interest Disclosure and
Protection of Informers’ Resolution” (PIDPI), 2014,
which is popularly known as “Whistle Blowers”
Resolution. The Commission is also empowered
as the designated agency to take action against
Chapter - 9
complainants making motivated or vexatious
complaints.
9.14 The Commission conducts its activities
concerning inquiry or causing inquiry through
the Chief Vigilance Officers (CVOs), who are the
extended arms of the Commission.
9.15 As per Section 14 of the CVC Act, 2003,
the Commission submits an Annual Report of its
activities to the President within six months of the
close of the year under report. The report also
contains a separate part on the functioning of the
Delhi Special Police Establishment (DPSE) in so far
as it relates to sub-section (1) of section 4 of the
DSPE Act, 1946 (25 of 1946).
Multi Pronged Strategy of the Commission
to combat Corruption
Punitive, Preventive and Participative Vigilance
9.16 As a part of its multi-pronged strategy
the Commission has been stressing on not just
punitive but preventive and participative vigilance
measures to combat corruption.
Punitive Vigilance
9.17 As far as punitive vigilance is concerned, the
Commission feels that time-bound and effective
punitive action resulting in award of exemplary
and adequate punishment deters others from
committing such misconduct. It tenders advice
on issues referred to it by various organisations,
reviews the progress of work periodically through
the mechanism of annual sectoral reviews and
other meetings, guides the Chief Executives and the
CVOs of various organizations on issues pertaining
to vigilance, seeks organizational responses and
suggests systems improvement in areas attracting
ANNUAL REPORT 2018-19 99
 Administrative Vigilance Division
complaints, conducts direct inquiries on certain
sensitive complaints and also summons officials
for hearings on specific issues. All this is done as
part of comprehensive effort for better vigilance
administration.
The advisory role of the Commission extends
to references received from Departments/
Organisations of the Central Government in
individual cases of officers covered under its
jurisdiction and consists of a two stage mechanism
i.e. on investigation /inquiry reports before initiating
disciplinary action termed as first stage advice
and on completion of disciplinary proceedings as
to the nature of penalty or otherwise termed as
second stage advice.
Preventive Vigilance
9.18 The Commission has been laying stress
on the importance of preventive vigilance in
curbing corruption. Preventive vigilance is broadly
a package of measures to improve systems and
procedures to reduce discretion and public
interface and thereby eliminate corruption. The
Commission believes in the dictum - Prevention is
always better than cure and therefore, it has been
strongly focussing on identifying the loopholes
in the system to pre-empt the occurrence of
corruption. Although potential areas of corruption
are specific to organisations/sectors, there are some
broad areas common to all organisations, such as
procurement, sale of goods and services, allocation
of scarce natural resources, human resource
management (recruitment, promotion, transfer
and postings), delivery of services to the common
citizen, implementation of rules and regulations
which remain more susceptible to corruption.
The generic measures to combat corrupt practices
100 ANNUAL REPORT 2018-19
include simplification and standardization of rules,
leveraging technology, rethinking the structure of
core processes in order to better fulfil the objectives
of the organization and enhance transparency and
accountability, regular and effective inspections,
periodical rotation or transfer of staff, training
and awareness of employees and public etc. The
Commission believes that preventive vigilance
measures will lead to better management and
governance resulting in improved deliverance of
services and operational results. The thrust of the
Commission on preventive vigilance has led to
organisations revisiting their processes and has
also led to many new initiatives and innovations.
A booklet titled ‘Preventive Vigilance Initiatives
and Outreach Activities’ has been issued by the
Commission to share initiatives of 42 best practices
and Outreach Activities of 20 organization on
preventive vigilance, for wider dissemination
during the Vigilance Awareness Week, 2018.
Compilation of ‘100 Top Bank Frauds’ analysed by
the Commission to identify the loop holes and
suggestion for systemic improvements has been
published by the Central Vigilance Commission
which is also available on CVC’s website www.cvc.
nic.in.
Integrity Pact
9.19 The concept of Integrity Pact envisages
an agreement between the prospective vendors
/bidders and the buyers committing the persons
/ officials of both the parties, not to exercise any
corrupt influence on any aspect of the contract. As
part of this scheme, organisations are directed to
appoint a panel of Independent External Monitors
in order to ensure proper implementation of the
Integrity Pact.

Integrity Index
9.20 The Commission is developing an Integrity
Index based on bench marking of internal processes
and controls within an organization as well as
management of relationships and expectations
of external stake holders.
9.21 The Integrity Index will bring out annual
scores/rankings of Public Sector Undertakings/
Public Sector Banks and Financial Institutions/
Departments/Ministries of Government of India
by linking the essential drivers of vigilance with
long term efficiency, profitability and sustainability
of public organizations and create an internal and
external ecosystem that promotes working with
Integrity in public organizations.
9.22 Central Vigilance Commission has adopted
a research-based approach for creating an integrity
index that various organizations can use to measure
themselves and which will evolve with changing
needs and with this view IIM-Ahmedabad has been
engaged to develop the Integrity Index. Being a
new initiative, initially 25 organizations have been
selected for development of the Integrity Index.
Subsequently, it is proposed to extend the Integrity
Index concept to all other CPSUs and organizations
of Government of India.
Participative Vigilance
9.23 Participative vigilance seeks engagement
with the citizens to root out corruption from the
country. The most notable participative vigilance
measure of the Commission is the observation
of the Vigilance Awareness Week every year with
a specific theme to create awareness amongst
citizens, stakeholders, private sector, especially
among youth and students about the menace of
Chapter - 9
corruption and the need for its eradication. This
outreach activity across the country is conducted
every year. During the week, all the Ministries/
Departments, PSUs, Banks, etc. are engaged
extensively, especially reaching out to schools and
colleges, NGOs, etc. under an action plan prepared
by the Commission to spread awareness amongst
the common citizens. The activities inter alia
include organising workshops, seminars, debate,
competition, slogan / essay writing, cartoon,
painting contests, etc. at urban and sub-urban
level such as school, colleges, institutes, etc. The
Commission also encourages the organisations
to conduct similar outreach activities throughout
the year to keep the anti-corruption momentum
alive and the officers of the Commission actively
participate in such activities. The theme of the
Vigilance Awareness Week, 2018 was “Eradicate
Corruption- Build a New India” (^^Hkz"Vkpkj feVkvks&u;k
Hkkjr cukvks**).
9.24 The Vigilance Awareness Week commenced
with the taking of the Integrity Pledge by Shri K.V.
Chowdary, Central Vigilance Commissioner, Dr T.M.
Bhasin, Vigilance Commissioner and Shri Sharad
Kumar, Vigilance Commissioner along with all
employees of the Commission. Hon’ble President
of India presided over the function at Vigyan
Bhavan, New Delhi on 31st October 2018 on the
occasion of Vigilance Awareness Week 2018.
9.25 Activities conducted within organizations
included distribution of pamphlets/handouts
on preventive vigilance activities, whistle blower
mechanism and other anti-corruption measures,
and conduct of workshops and sensitization
programmes for employees and other stake
holders on policies/procedures of the organization
and preventive vigilance measures. Other activities
ANNUAL REPORT 2018-19 101
 Administrative Vigilance Division
included publication of journals/newsletters on
vigilance issues, systemic improvements and good
practices adopted for wider dissemination and
awareness, conduct of various competitions such
as debates, quiz etc. for the employees and their
families on issues relating to anti-corruption and
the use of organizational websites for dissemination
of employees/customer oriented information.
9.26 Seminars, panel discussions and other
outreach events were organised involving the
private sector, professional associations, trade
unions and associations for wide participation of
all sections of civil society. Outreach activities for
public/citizens included the display of hoardings,
banners, posters and distribution of handouts
etc. at prominent locations/places in offices/field
units and also at places with public interface
and conduct of grievance redressal camps for
citizens/customers by organisations having
customer oriented services/activities. “Awareness
Gram Sabhas” were organized on a large scale for
dissemination of awareness in Gram Panchayats
(in rural and semi-urban areas) to sensitise citizens
on the ill-effects of corruption. Public at large were
encouraged to take the online ‘’Integrity Pledge”
developed by the Commission.
9.27 Marathons, walkathons, bicycle rallies,
human chains, street theatre, etc., were also
organised in various cities and towns across the
country. Many organizations extensively used bulk
sms/E-mail, Whatsapp, electronic, print and social
media for spreading awareness.
9.28 Laying stress for creation of awareness on
the ill-effects of corruption amongst school and
college students, special efforts were made by
each field unit/branch of public sector enterprises,
nationalized banks and other organisations to
102 ANNUAL REPORT 2018-19
reach out to students in schools and colleges. In
this regard, various activities such as lectures, panel
discussions, debates, quiz, essay writing, slogans/
elocution/cartoon/poster competitions on moral
values, ethics, good governance practices etc. were
organized across the country.
9.29 A new feature introduced in 2017 was the
establishment of ‘Integrity Clubs’ in schools and
colleges, as children are the future assets of the
country and it is important to cultivate moral
values in them.
Vigilance Excellence Awards
9.30 To give recognition to the reforms and
good work done by organizations in the field of
punitive, preventive and participative vigilance, the
Vigilance Excellence Awards have been instituted
from the year 2017 onwards. This year the Hon’ble
President of India gave the Vigilance Excellence
Awards at the function organized on 31st October
2018 on Vigilance Awareness Week for good
work done by both vigilance functionaries and
management in the field of punitive, preventive
and participative vigilance.
Training and Capacity Building
9.31 Another part of the intervention strategy
emphasises capacity building for officials working
in this area. For newly appointed CVOs, Induction
Training is being imparted to provide suitable
exposure to statutory rules and regulations
and also to empower them to discharge their
functions efficiently. Besides induction trainings,
short-term thematic training and refresher
courses are organised, both nationally and
internationally to build professional competencies
and inculcate personal attributes by exposing the

officers to courses on leadership development,
stress management, ethics and values in public
governance.
Lokpal & Lokayuktas Act, 2013 (No. 1 of
2014) & Rules thereunder
9.32  The Act came into force with effect from
16th January, 2014. The Lokpal and Lokayuktas Act,
2013 requires some amendments, inter-alia, so as
to provide for situations where the composition of
the Selection Committee is deficient/ incomplete
due to absence of Leader of Opposition in the
Lok Sabha, etc. Accordingly, Lokpal & Lokayuktas
and other related law (amendment) Bill 2014
was introduced in Lok Sabha on 18.12.2014. The
same was referred to the Department-related
Parliamentary Standing Committee on Personnel,
Public Grievances, Law & Justice for examination
& report. The Committee has submitted its
report in the Parliament on 07.12.2015. The
recommendations made in the said report are
presently under consideration of the Government
and Inter Ministerial Committee is seized of the
matter. Six meetings of Inter Ministerial Committee
(IMC) have been held so far. Further, in view of the
Apex Court’s decision in the matter of Common
Cause- a registered society, wherein it was observed
that the law as it stands today is an eminently
workable piece of legislation, Selection Committee
was reconstituted as per the existing law. Upon
the recommendations of the Selection committee,
Hon’ble President nominated Shri Mukul Rohatgi,
former Attorney General of India as “Eminent
Jurist” as Member of the Selection Committee.
Seven meetings of the Selection Committee
under section 4(1) of the Lokpal and Lokayuktas
Act, 2013 held under the chairmanship of Hon’ble
Prime Minister in this regard. The Selection
Chapter - 9
Committee constituted the Search Committee to
operationalise the institution of Lokpal vide order
issued on 27.09.2018. The Selection Committee
held its seventh meeting on 15.03.2019 and after
consideration of panels submitted by the Search
Committee, the Selection Committee made its
recommendation for appointment of Chairperson
and Member of Lokpal. On 19th March, 2019, the
Hon’ble President of India has appointed the
Chairperson and Members of the Lokpal on the
recommendation of the Selection Committee and
they have assumed the charge of their respective
offices.
Meanwhile, the Government moved the Lokpal
and Lokayuktas (Amendment) Bill, 2016 seeking
amendment inter-alia to section 44 of the Act.
The said Bill was passed by both the houses of
Parliament and after the assent of the President on
29.07.2016 has become an Act tilted “the Lokpal
and Lokayuktas (Amendment) Act, 2016”. This
Amendment Act shall be deemed to have come
into force on 16-01-2014.
Rules made under the Act
9.33 The Central Government, in exercise of
powers conferred by sub-section (1) read with
clause (b) of sub-section (2) of section 59 of the
Lokpal and Lokayuktas Act, 2013, notified on 17th
January, 2014 the Search Committee (Constitution,
Terms and Conditions of appointment of members
and the manner of selection of Panel of Names
for appointment of Chairperson and Members of
Lokpal) Rules, 2014. A writ petition was filed by
Common Cause, a Registered Society, before the
Supreme Court wherein, inter alia, challenge was
made to the validity of the said Search Committee
Rules. During the course of hearing of the case by
ANNUAL REPORT 2018-19 103
 Administrative Vigilance Division
the Supreme Court on 5th May, 2014, the Court was
informed that the Government will re-examine the
issue and make formal amendments in the Rules
and only thereafter proceed further in the matter.
Accordingly, Government examined the matter and
necessary amendments in the Search Committee
Rules were notified in the official Gazette on 27th
August, 2014.
9.34 In terms of original section 44 of the Lokpal
and Lokayuktas Act, 2013, the Central Government,
in exercise of powers conferred by sub-section(1)
read with clause (k) of sub-section (2) of section
59 of the Lokpal and Lokayuktas Act, 2013, notified
the Public Servants (Furnishing of Information and
Annual Return of Assets And Liabilities and the
Limits for Exemption of Assets in Filing Returns)
Rules, 2014 as amended from time to time.
However, with the passing of the Lokpal and
Lokayuktas (Amendment) Act, 2016, these rules and
all the amendments made thereto have become
redundant. In this regard, a fresh set of rules to
prescribe forms and manner for declaration of Asset
and Liabilities as per the amended provisions of
section 44 of the Lokpal and Lokayuktas Act were
drafted and were placed before the Department
related Parliamentary Standing Committee on
Personnel, Public Grievances, Law and Justice for
consideration and report on 5th May, 2017 in order
to fulfill the assurance given by MoS(PP) in Rajya
Sabha on 28.07.2016. The said Committee has
submitted its 97th report on 19th July, 2018, which is
presently under examination. The fresh set of asset
rules are thus pending consideration & finalisation
before the same are notified.
The Prevention of Corruption
(Amendment) Act, 2018:
9.35 The Prevention of Corruption (Amendment)
104 ANNUAL REPORT 2018-19
Bill, 2013, for amending the Prevention of
Corruption Act, 1988, was introduced in the Rajya
Sabha on 19.08.2013 in order to fill certain gaps
in description and coverage of the offence of
bribery so as to bring it in line with the current
international practice and also to meet more
effectively, the country’s obligations under United
Nations Convention Against Corruption (UNCAC).
The Bill traversed through the Department
related Parliamentary Standing Committee on
Personnel, Public Grievances, Law and Justice
and the Select Committee of the Rajya Sabha
to be considered and reported upon. The Law
Commission of India also considered the draft Bill
to make its recommendations in its 254th Report.
Giving due regard to the recommendations of
the august bodies, the Bill as reported upon by
the Select Committee of the Rajya Sabha, with
official amendments thereto was considered and
passed by the Rajya Sabha during its 246th Session
and Lok Sabha in its 15th Session of the 16th Lok
Sabha and received the Presidential assent by
the President to culminate into the Prevention of
Corruption(Amendment) Act, 2018 which has since
been notified and brought into force with effect
from 26th July, 2018.
SALIENT ASPECTS
9.36 The amendments are aimed at harmonising
the existing provisions by use of uniform
phraseology to facilitate clear and unambiguous
interpretation and making the law more stringent
to strike at big ticket corruption while at the same
time also ensuring that adequate protection is
provided to honest public servants for discharge
of their duties without fear of any frivolous
or vexatious investigation/ prosecution. The
incorporation of provision to criminalize active

bribery is also one of the salient aspects of the new
law. This is in consonance with the commitment
of the country to provisions of UNCAC. Paragraph
(a) of article 15 of the Convention mandates for
having in place a legislation to cover such offences.
Other salient features of the Amendment Act are
as under:-
i. Consolidating all offences relating to receiving
of bribe by a public servant under a single
umbrella section – section 7
ii. Using common terminology of “undue
advantage” to eliminate divergence of
interpretation and use of diverse phraseology
reflected by words like “valuable thing”,
“gratification” or “pecuniary advantage” in
the existing Act so as to cover benefits other
than pecuniary advantage viz. sexual favours
as bribe for improper performance of duty
– section 2(d)
iii. Criminalization of acts of bribery of an
intermediary/ middleman for which minimum
punishment is 3 years which may extend to a
maximum of 7 years - section 7A
iv. While the act of bribe giving is penalized,
safeguard is provided in case of prior
intimation by bribe giver to investigating
authority or in the case of coercive bribery
when intimation regarding giving of such
undue advantage or bribe is provided within
7 days of such incident.
v. Criminalization of the act of bribe-giving
by any person or commercial organization
to a public servant. However, it would be a
defence for commercial organizations against
such liability if adequate safeguards are put in
place by them to prevent persons associated
Chapter - 9
with it from giving bribes to public servants
- section 9
vi. Creating criminal liability for senior
management of commercial organizations
when such acts are committed with their
consent or connivance, while the commercial
organization shall itself be guilty of an offence
and shall be punishable with fine.
vii. Guidelines with regard to adequate
procedures would be prescribed by
the Government in consultation with
stakeholders - section 10
viii. The habitual offenders, be it bribe givers or
bribe receivers shall be subject to higher
levels of punishment with a minimum
imprisonment of 5 years which may extend to
10 years and also imposition of fine – section
14
ix. To achieve the ends of justice, it has been
provided for endeavouring to complete the
trial within a total period of 4 years for speedy
trial - section 4
x. In order that unscrupulous public servant do
not benefit from corrupt acts it is provided
to simplify attachment procedure of tainted
property as per PMLA, 2002 which will make
it difficult to conceal or dispose of such
properties - section 18A under new Chapter IV
A.
xi. The glaring gap existing in the present
provisions, which is in conflict with the
tenets of criminal jurisprudence i.e. absence
of mens rea in provision of s. 13(1)(d)(iii) has
also been attempted to be corrected so that
any unintentional action of a public servant is
not viewed as a criminal act if there has been
no improper performance
ANNUAL REPORT 2018-19 105
 Administrative Vigilance Division
Whistle Blowers Protection (Amendment)
Bill, 2015:-
9.37 In order to establish a mechanism to receive
complaints relating to disclosure on any allegation
of corruption or wilful misuse of power or wilful
misuse of discretion against any public servant
and to inquire or cause an inquiry into such
disclosure and to provide adequate safeguards
against victimization of the person making such
complaint and for matters connected therewith
and incidental thereto, the Government has
notified the Whistle Blowers Protection Act, 2014
(No. 17 of 2014) on 9th May, 2014. The Act requires
some amendments aimed at safeguarding against
disclosures affecting sovereignty and integrity of
India, Security of the State, etc., before it is brought
into force. To make these amendments to the Act,
the Government introduced the Whistle Blowers
Protection (Amendment) Bill, 2015 in the Lok Sabha
106 ANNUAL REPORT 2018-19
on 11th May, 2015 which has been passed by the
Lok Sabha on 13th May, 2015 and transmitted to the
Rajya Sabha. Parliament and is presently pending
in the Rajya Sabha with discussion thereon yet to
be concluded.
Prevention of Bribery of Foreign
Public Officials and Officials of Public
International Organisations Bill, 2011
9.38 In order to meet India’s obligations under
Article 16 of the UNCAC, necessary legislation to
criminalise foreign bribery is being considered.
A proposal for introduction of a fresh Bill in
Parliament for this purpose is under consideration
of the Government and a High Level Ministerial
Team is presently seized of the matter to consider
the broad contours of the proposed legislation.
 10
CHAPTER International Cooperation

MANDATE
10.0  The Department of Personnel and Training is the nodal Department for anti corruption. The
primary tasks of this Division emanate from the follow up to the ratification of the United Nations
Convention Against Corruption (UNCAC) and the other consequential International collaborative efforts,
on global platforms. This Division acts in conjunction with specialized agencies like the Central Vigilance
Commission, Central Bureau of Investigation, Enforcement Directorate and other line Ministries
entrusted with the specific ancillary tasks within their respective administrative domain, viz. corporate
governance, extradition matters, prevention of money laundering, mutual legal assistance treaties etc.

10.1 The United Nations Convention Against
Corruption (UNCAC) is a universally binding
international legal Instrument to fight corruption
at both domestic and global level and was adopted
by the United Nations General Assembly in October
2003. The convention through its prescription aims
to bring in rationalization and uniformity in legal
frameworks and in the approaches in the fight
against corruption. The prescriptions contain both
mandatory and non mandatory obligations. India
signed the Convention in December 2005 and
ratified the same in May 2011, after being satisfied
of substantial compliance status of its domestic
laws with the tenets of the Convention.
10.2 The Convention provides for a detailed
mechanism for peer review of the status
of implementation of its provisions by the
Member States. During the first cycle of review,
based on the self assessment report, India was
reviewed for compliance status of domestic
laws with the provisions contained in Chapters
III (Criminalization and Law Enforcement) and IV
(International Cooperation) of the Convention in
2015. This Department in coordination with various
Ministries/Departments /Organizations like M/o
Home Affairs, M/o Corporate Affairs, M/o External
Affairs, Central Bureau of Investigation, Department
of Legal Affairs, Enforcement Directorate and
Constitutional bodies like CVC and UPSC provided
its inputs from time to time to the reviewers
regarding implementation of chapter-III and IV of
UNCAC. On the basis of these inputs, reviewers
have shared the Executive Summary for Chapter-
III & IV of UNCAC which is under examination.
The second cycle of review of implementation of
chapter-II (Preventive measures) and Chapter-V
(Asset Recovery) has been initiated in 2016. India
will be reviewed in the 5th year of the second cycle
of the review.
10.3 Details of interactions held on various
global platforms specific to UNCAC related issues
during the period April 2018 to March 2019 are
indicated below:

ANNUAL REPORT 2018-19 107

 International Cooperation

S. No. Description Period Organized Venue

by
1. Ninth Session of Implementation 4-6th June 2018 UNODC Vienna, Austria
Review Group Meeting (IRG)
2. Working Group of Asset Recovery 6-7th June 2018 UNODC Vienna, Austria
3 Open Ended Expert Meeting on 8th June 2018 UNODC Vienna, Austria
International Cooperation
4. First Resumed Ninth Session of IRG 3-5th September 2018 UNODC Vienna, Austria
5. Open-ended Intergovernmental 5-7th September 2018 UNODC Vienna, Austria
Working Group on Prevention
6. Second Resumed Ninth Session of IRG 12-14th November UNODC Vienna, Austria
2018

10.4 India is also a Member of G-20 Anti
Corruption Working Group for review of
implementation of UNCAC provisions. The focus
of this Group is towards the global financial
system, particularly from the point of view
of denial of entry or visa to corrupt officials,
providing measures to protect whistle blowers,
promote effective functioning of anti corruption
bodies and association of private and business
sector in combating corruption. India has been
participating in Anti Corruption Working Group
(ACWG) meetings. Three G-20 ACWG meetings are
held every year. In year 2018, Argentina was the
G-20 Chair, while in 2019, Japan is the chair.
10.5 India made a presentation on the topic
of Fugitive Economic Offenders with circulation
of a concept paper on the said subject in the 2nd
G-20 ACWG meeting 2018 and 1st G-20 ACWG
meeting 2019. The basic objective behind the
presentation was to place the concern of India
and other developing countries on the issue of
black money and the need for deliberation in the
anti-corruption group for enhanced international
cooperation. In the Leaders’ Summit of G-20 held
on 30th November -1st December 2018 at Buenos
Aires, Argentina, India and other members of
G-20 committed to fully implement the G-20 Anti
Corruption Action Plan 2019-21. They decided
to explore the links between corruption and
other economic crimes and ways to tackle them,
including through cooperation on the return
of persons sought for such offences and stolen
assets, consistent with international obligations
and domestic legal systems. India’s participation
in this forum from April 2018 to March 2019 is as
follows:

S. No. Description Period Venue

1. 2nd G-20 ACWG of 2018 27-28th June 2018, Paris(France)
2. 3rd G-20 ACWG of 2018 9-10th October 2018 Paris (France)
3. 1st G-20 ACWG of 2019 22nd -23rd January 2019 Tokyo(Japan)

108 ANNUAL REPORT 2018-19


10.6 The Organization for Economic
Cooperation and Development Convention
(OECD) on Combating Bribery of Foreign Officials
in International Business Transactions (OECD Anti
Bribery Convention) is a multilateral international
convention which contains prescriptions for
criminalizing the supply side of the bribery of
Foreign Public Officials in International Business
Transactions. This Convention entered into force
from 15th Feb 1999. India is not a signatory to
the said Convention but has been a regular
participant on this forum and its Working Groups
as an Observer, so as to avoid multiplicity of similar
activities as are covered under the UNCAC umbrella.
India is a founding member of Asian Development
Bank (ADB)-OECD Anti Corruption Initiative and
hosted the 16th Steering Group Meeting and
7th Regional Conference of the Initiative in New
Delhi in September, 2011. The sole objective of
such participation is to enhance capacity building
and to stay in tune with the developments on the
international level with respect to Foreign Public
Officials.
10.7 BRICS Anti Corruption Working Group holds
its meeting on the margins of G-20 ACWG meetings
at least twice every year to discuss strategies for
presenting a united front for anti-corruption in G-20
Anti corruption working group meetings. Under
Chapter - 10
South Africa’s chairmanship of BRICS in 2018, the
1st BRICS ACWG meeting was held on 26/02/2018
in Buenos Aires, Argentina while 2nd BRICS ACWG
was held on 26th June 2018. In the Leaders’ Summit
of BRICS 2018, through Johannesburg declaration,
all the BRICS leaders committed to strengthen
international cooperation within the context
of the BRICS Working Group on Anticorruption
Cooperation in anti-corruption law enforcement,
extradition of fugitives, economic and corruption
offenders and repatriation in matters relating to
assets recovery and other related criminal and non-
criminal matters involving corruption and call on
the International community to deny safe haven
to corrupt persons and proceeds of corruption. The
3rd BRICS ACWG (Under Brazilian Presidency 2019)
meeting was held on 21st January 2019 in Tokyo,
Japan respectively. India actively participated in
the meetings.
10.8 Apart from the direct interactions by the
Department of Personnel and Training there are
other specialized areas for which the line Ministries
are representing the Government of India in respect
of specialized areas and the role of this Department
in such cases is specific to providing overarching
support and inputs and such association on global
platforms include participation in FATF, SAARC,
Stolen Asset Recovery (StAR) initiative, etc.
ANNUAL REPORT 2018-19 109
 11
CHAPTER Central Bureau of Investigation
CBI – AN OVERVIEW
11.0 In the early stages of the World War-
II, the Government of India realised that the
vast increase in expenditure for war efforts had
provided opportunities to unscrupulous and
antisocial persons, both officials and non-officials,
for indulging in bribery and corruption. This led to
the setting up of the Special Police Establishment
(SPE) under a DIG in the then Department of
War, through an executive order in 1941, with
a mandate to investigate cases of bribery and
corruption in transactions with which the War and
Supply Department was concerned. At the end of
1942, the activities of the SPE were extended to
include cases of corruption in Railways also.
11.1 In 1943, an Ordinance was issued by
the Government, constituting a Special Police
Force vested with powers for investigation of
certain offences committed by officials of Central
Government which was replaced by the Delhi
Special Police Establishment Ordinance of 1946.
Subsequently, the same year, Delhi Special Police
Establishment Act, 1946 (DSPE Act) was enacted.
11.2 After promulgation of the DSPE Act,
the superintendence of SPE was transferred
to the Home Department and its functions
were enlarged to cover all departments of the
Government of India. The jurisdiction of SPE
was extended to all the Union Territories and
the Act provided for its extension to the States
110 ANNUAL REPORT 2018-19
with the consent of the State Government. The
Headquarters of SPE was shifted to Delhi and
the organisation was put under the charge of
Director, Intelligence Bureau. In 1948, a post of
Inspector-General of Police, SPE was created
and the organisation was placed under his
charge.
11.3 In 1953, an Enforcement Wing was added
to the SPE to deal with offences under the
Import and Export Control Act. By 1963, SPE
was authorised to investigate offences under
91 different sections of Indian Penal Code and
16 other Central Acts, besides offences under
the Prevention of Corruption Act, 1947.
11.4 A growing need was felt for a Central Police
Agency at the disposal of the Central Government,
which could investigate not only cases of bribery
and corruption, but also violation of Central fiscal
laws, major frauds relating to Government of
India Departments, Public Joint Stock Companies,
Passport frauds, crimes on the High Seas, crimes
on the Airlines and serious crimes committed
by organised gangs and professional criminals.
Therefore, the Government of India set up Central
Bureau of Investigation by a Resolution dated 1st
April, 1963.
11.5 Back then, CBI had the following
divisions:
(i) Investigation & Anti-Corruption Division
(Delhi Special Police Establishment).

(ii) Technical Division.
(iii) Crime Records and Statistics Division.
(iv) Research Division.
(v) Legal and General Division.
(vi) Administration Division.
11.6 The Investigation & Anti-Corruption Division
(Delhi Special Police Establishment) was entrusted
with the following mandate in the Resolution
although it continued to derive its jurisdiction and
powers from DSPE Act, 1946:
•• Cases in which public servants under the control
of the Central Government are involved either
by themselves or along with State Government
servants and/or other persons.
•• Cases in which the interests of the Central
Government or of any public sector project or
undertaking, or any statutory corporation or
body set up and financed by the Government
of India are involved.
•• Cases relating to breaches of Central Laws with
the enforcement of which the Government of
India is particularly concerned, e.g.:
(a) Breaches of Import and Export Control
Orders.
(b) Serious breaches of Foreign Exchange
Regulation Act.
(c) Passport frauds.
(d) Cases under the Official Secrets Act
pertaining to the affairs of the Central
Government.
(e) Cases of certain specified categories
under the Defence of India Act or Rules
Chapter - 11
with which the Central Government is
particularly concerned.
•• Serious cases of cheating or fraud relating to
the Railways, or Posts & Telegraphs Department,
particularly those involving professional
criminals operating in several States.
•• Crime on the High Seas.
•• Crime on the Airlines.
•• Important and serious cases in Union Territories,
particularly those by professional criminals.
•• Serious cases of fraud, cheating and
embezzlement relating to Public Joint Stock
Companies.
•• Other cases of a serious nature, when committed
by organised gangs or professional criminals,
or cases having ramifications in several States,
including Union Territories, serious cases of
spurious drugs, important cases of kidnapping
of children by professional interstate gangs,
etc. These cases will be taken up only at
the request of or with the concurrence of
the State Governments/Union Territories
Administrations concerned.
•• Prosecution of cases investigated by this
Division.
11.7 CBI was further strengthene`d by the
addition of an Economic Offences Wing by a
Government of India Resolution dated February 2,
1964. At this time, CBI had two Investigation Wings;
one called the General Offences Wing, which dealt
with cases of bribery and corruption involving
employees of Central Government/PSUs and the
other Economic Offences Wing, which dealt with
cases of violation of fiscal laws.
ANNUAL REPORT 2018-19 111
 Central Bureau of Investigation
11.8 In September 1964, a Food Offences Wing
was formed which was later on merged with the
Economic Offences Wing in 1968.
11.9  Over a period of time, some of the work
originally allotted to the CBI was transferred to
other organisations like the work relating to Crime
Records and Statistics Division was transferred to
National Crime Records Bureau (NCRB) and that
relating to Research Division was transferred to
Bureau of Police Research &Development (BPR&D).
11.10  With the passage of time, requests were
made by various quarters for CBI to take up
investigation even in conventional crimes like
assassinations, kidnappings, hijackings, crimes
committed by extremists, violation of Official
Secrets Act, large scale Banks and Insurance Frauds,
etc. and others complicated cases like Bhagalpur
Blinding, Bhopal Gas Tragedy, etc. Since early
1980’s, Constitutional Courts also reposed faith in
CBI and started referring cases to it for enquiry/
investigation on the basis of petitions filed by
the aggrieved persons in cases of murders, dowry
deaths, rape, etc. In view of these developments,
it was decided in 1987 to have two Investigation
Divisions in CBI, namely, Anti-Corruption Division
and Special Crimes Division, the latter dealing with
cases of conventional crimes as well as economic
offences. Banking Frauds and Securities Cell was
created in 1992 to investigate cases related to
Banking Frauds & Securities Scams.
11.11  Even after the establishment of Special
Crimes Division, Special Cells were created to take
up investigation in important & sensational cases
of conventional nature, e.g. Special Investigation
Team (SIT) was constituted in 1991 to investigate
case relating to the assassination of Shri Rajiv
112 ANNUAL REPORT 2018-19
Gandhi, Special Investigation Cell-IV was created in
1992 to investigate cases relating to the demolition
of Babri Masjid in Ayodhya and Special Task Force
was created in 1993 to take up investigation
relating to bomb blast in Bombay.
11.12  Due to increased workload relating to
Securities Scam cases and rise in economic
offences with the liberalisation of Indian economy, a
separate Economic Offences Wing was established
in 1994. Accordingly, three Investigation Divisions
were created in CBI:
(a) Anti-Corruption Division – To deal with
cases of corruption and fraud committed by
public servants of all Central Government
Departments, Central Public Sector
Undertakings and Central Financial
Institutions.
(d) Economic Crimes Division–To deal with
bank frauds, financial frauds, Import Export
& Foreign Exchange Violations, large-scale
smuggling of narcotics, antiques, cultural
property and smuggling of other contraband
items, etc.
(c) Special Crimes Division– To deal with
cases of terrorism, bomb blasts, sensational
homicides, kidnapping for ransom and crimes
committed by the mafia/underworld.
11.13  Pursuant to the direction of Hon’ble
Supreme Court in Vineet Narain and Others
vs. Union of India, the then Legal Division was
reconstituted as the Directorate of Prosecution in
July 2001. The synergy between the prosecution
wing and the investigating arm of the agency has
been over the years the hallmark of CBI.
 Chapter - 11

11.14  CBI of today continues to derive its power under existing 92 Central Acts, 34 State Acts and
to investigate from DSPE Act, 1946. Section 2 of 275 offences under the Indian Penal Code have
the Act vests DSPE with jurisdiction to investigate been notified by the Central Government under
offences notified under section 3 of the Act in the Section 3 of the DSPE Act.
Union Territories only. However, the jurisdiction
11.17  With the enactment of CVC Act, 2003,
of the DSPE Act can be extended by the Central
the superintendence of Delhi Special Police
Government to other areas, including Railway areas
Establishment vests with the Central Government
and States under Section 5(1) of the Act, provided a
save investigations of offences under the
State Government accords consent under Section
Prevention of Corruption Act, 1988, in which, the
6 of the Act. The Executive Officers of CBI of
superintendence vests with the Central Vigilance
the rank of Sub-Inspector and above exercise all
Commission. Director, CBI as Inspector-General
powers of a Station Officer-in-charge of the Police
of Police, Delhi Special Police Establishment,
Station for the concerned area for the purpose of
is responsible for the administration of the
investigation. As per Section 3 of the Act, Special
organisation. Director, CBI has been provided
Police Establishment is authorised to investigate
security of two year tenure in CBI by the CVC Act,
only those cases, which are notified by the Central
2003. The CVC Act also provides mechanism for
Government from time to time.
selection of Director, CBI and other Officers of the
11.15 Over the years, the Central Bureau rank of SP and above in CBI.
of Investigation has emerged as a Premier
11.18  The Parliament has passed Lokpal and
Investigating Agency of the country, which enjoys
Lokayuktas Act, 2013 (Act No. 1 of year 2014) and
the trust of the people, Parliament, Judiciary and
amended the Delhi Special Police Establishment
the Government. The motto of CBI - Industry,
Act, 1946 to provide for selection of Director, CBI
Impartiality and Integrity has stood it in good
on the recommendation of a Committee consisting
stead. CBI has been successful in reaizing it’s
of the Prime Minister - Chairperson, the Leader
mission of upholding the Constitution of India and
of Opposition recognized as such in the House of
Law of the Land through in-depth investigation
the People or where there is no such Leader of
and successful prosecution of offences. It has also
Opposition, then, the Leader of the single largest
provided leadership and direction to Police Forces
Opposition party in that House – Member and the
and acted as the Nodal Agency for enhancing
Chief Justice of India or Judge of the Supreme
interstate and international co-operation in law
Court nominated by him/her - Member.
enforcement.
11.19  Realising the ominous trend of exponential
11.16  In the last 77 years, the organisation has
growth of Cyber Crimes early, the Cyber Crime
evolved from an Anti-Corruption Agency to a
Investigation Cell was setup in CBI in 1999. The
Multifaceted, Multi-Disciplinary Central Police– Law
Ministry of Home Affairs vide U.O.No.22011/1/2001-
Enforcement Agency with capability, credibility
PMA dated 09.02.2001 has nominated Cyber
and legal mandate to investigate and prosecute
Crime Investigation Cell (CCIC) of the CBI as the
offences anywhere in India. As on date, offences

ANNUAL REPORT 2018-19 113

 Central Bureau of Investigation

nodal agency for developing national capabilities also functioning at CBI Academy. This lab is the
for fighting cyber crime and to develop training first of its kind in India and is equipped with latest
courses for cyber crime investigation for state police Apple workstations and Forensic data recovery
officers. CBI is also Indian contact point for Cyber software from Apple devices such as iMAC, MAC
Crime Technology Information Network System BookPro, iPhone, iPad, iPod etc. as well as from
(CTINS), a network for 14 countries of Asia-Pacific Linux devices. Forensic tools for cloning / imaging,
Region being administered by the National Police password recovery, forensic analysis, internet
Agency of Japan and Contact Point for G-8 24/7 artefacts recovery etc. are also available.
Network for emergency request for preservation
11.23  The CBI has 17 investigative Zones and
of data. In 2014, MHA, Government of India has
65 investigative Branches under these Zones,
identified CBI Academy as Centre of Excellence in
besides three support Divisions/Zones viz. Policy,
the field of Cyber Forensics.
Administration and TFC. It has been ensured that
11.20 In order to further improve the each State is covered by at least one Branch / Unit
organisational efficiency, the organization was of CBI.
restructured with effect from 1.1.2009. A new
11.24  Since CBI is investigating complex crimes
zone namely “Technical Forensic & Coordination
and economic offences which involves evidence
Zone” (TFC) headed by IG / DIG was created at CBI
that is digital in nature, tools for sophisticated
Head Quarters, New Delhi with effect from 14th
text mining, data analytics forensic accounting,
January, 2010. This zone is not only responsible
fraud examination, digital forensic analysis to
for Technological up-gradation of CBI including
understand the modus operandi and establish the
functioning of Technological and Forensic Support
money trail, a Centralized Technology Vertical –CBI
Units (TAFSU) but also strengthening inter-branch,
has been proposed by CBI. DoPT has appraised
inter-state and international cooperation and
and approved the same on 20.09.2016 at a total
coordination.
cost of Rs. 99 crores.
11.21  Cyber & Hi-Tech Crime Investigation &
11.25  A Sport Integrity Unit has been established
Training (CHCIT) Centre has been set up at CBI
in CBI in the year 2014 having all India jurisdiction
Academy by Ministry of Information Technology,
for investigation/ enquiry of matters concerning
Government of India for capacity building in the
corruption in sports including sports bodies,
areas of investigation of cyber crime, through
match fixing, doping, illegal betting and any other
training and providing tools and technology. The
offences related to sports by individual sportsmen
Centre aims to upgrade Cyber/Hi-Tech Crime
or/their agents or /and the role of organized crime
investigation capabilities of CBI and also to provide
syndicates Upon ratification of United Nations
world-class training to investigators of CBI, State
Convention on Transnational Organised Crime
Police and Law Enforcement Agencies of South
(UNCTOC) by India, Ministry of Home Affairs,
Asia and Asia Pacific Region.
Government of India designated the Central Bureau
11.22 An exclusive MAC & Linux Forensic Lab is of Investigation (CBI) to act as a nodal authority to

114 ANNUAL REPORT 2018-19

 Chapter - 11

receive and respond to all requests for assistance The Conviction Rate for the year 2018 was 68%.
as a single point of contact and to act as a liaison There were as many as 9255 Court Cases pending
between the MEA and other State parties or matter in various Courts at the end of year.
relating to UNCTOC as well as the supplementary
protocols thereto. REGISTRATION
11.29 The 899 cases registered during 2018
HUMAN RESOURCES comprised 765 Regular Cases (RCs) and 134
11.26  CBI derives its strength from its multi Preliminary Enquiries (PEs). Out of these, 156 cases
disciplinary character which is ensured by engaging were registered for demand of bribe by public
officials from various services, professions and servants for showing official favours and 47 cases
stream. were registered for possession of Disproportionate
Assets.
11.27  The total sanctioned strength of CBI as
on January 1, 2019 was 7274 against which 5963
INVESTIGATION
officers were in position with 1311posts lying
vacant. The vacancies existed in the ranks of 11.30  During 2018, investigation was completed
Special/Additional Director (2), Joint Director (7), in 611 Regular Cases (RCs) and 109 Preliminary
Deputy Inspector-General of Police (24), Senior Enquiries (PEs).
Superintendent of Police (9), Superintendent of
11.31  The following Pie-Chart gives the mode of
Police (44), Additional Superintendent of Police (21),
Deputy Superintendent of Police (49), Inspector the disposal of cases [RCs/PEs] from investigation/
(320), Sub-Inspector (58), Assistant Sub- Inspector Enquiry during 2018:
(29), Head Constable (49), Constable (197). The
posts of 115 Law Officers, 92 Technical Officers, 260  
 
Ministerial Staff and 35 Canteen staff at various 

levels were also lying vacant.

 

CRIME INVESTIGATION WORK


11.28 During 2018, 899 Regular Cases / 

Preliminary Enquiries were registered. 37 of 
these were taken up on the requests of States
Governments / Union Territories and 209 on the
directions of the Constitutional Courts. 611 Regular
11.32  A total of 1541cases [RCs/ PEs] were under
Cases and 109 Preliminary Enquiries were finalised
Investigation/ Enquiry at the end of the year.
during the year. At the end of year, 1541 cases
(RC/PE) were pending Investigation / Enquiry.
During the year, 671 Prosecutions were launched TRIAL
and judgements were received in 850 Court Cases. 11.33  During the year 2018, 671 Prosecutions

ANNUAL REPORT 2018-19 115

 Central Bureau of Investigation
were launched and Courts delivered Judgements
in 850 Court Cases. Out of these, 544 cases resulted
in Conviction, 233 in Acquittal, 23 in Discharge and
50 cases were disposed of for other reasons. The
conviction rate was 68%.
11.34  The following Bar Chart shows break-up of
cases decided by the courts during the year 2018 :
BREAK-UP OF DISPOSAL BY COURTS DURING 2018
544
233
23 50
Conviction Acquittal Discharge Otherwise
9255 trials were pending in various courts as on
December 31, 2018.
INTERNATIONAL INVESTIGATION
COORDINATION
11.35  India joined INTERPOL in the year 1949.
After the formation of CBI in the year 1963, vide its
circular dated 17.10.1966, the Government of India,
conveyed its decision that the Central Bureau of
Investigation will henceforth be the representative
of the country for the purposes of correspondence
with the International Criminal Police Organisation
(ICPO), popularly known as INTERPOL, its call sign
for radio and wireless communication. Accordingly,
the INTERPOL work was transferred to the Central
Bureau of Investigation, an investigating agency
under the administrative control of Department
of Personnel and Training. All matters relating
to the NCB India are, however, dealt with by the
Ministry of Home Affairs, Government of India. The
116 ANNUAL REPORT 2018-19
NCB India functions as an integral part of CBI, with
Director, CBI being its ex-officio Head.
11.36  The mandate of NCB-India is to secure
greater cooperation and share information
amongst law enforcement organizations
throughout the world. Pursuant to its delegated
authority, NCB-India’s primary functions are:
•• To facilitate international law enforcement
cooperation;
•• To transmit information of criminal justice,
humanitarian, or other law enforcement-related
nature between domestic and foreign law
enforcement agencies in INTERPOL member
countries, and
•• To coordinate and integrate information in
investigations of an international nature.
11.37  As the National Central Bureau for India,
AND CBI is authorized unrestricted access to INTERPOL’s
secure, encrypted communications network, as
well as its entire array of investigative databases.
Populated with millions of records contributed
by INTERPOL’s 190 member countries, these
databases contain vital investigative information
on international fugitives; stolen and lost travel
documents; missing persons; unidentified bodies;
images of child sexual abuse and other matters
of investigative interest. This capability facilitates
law enforcement interaction in real time on
investigative matters, ranging from simple criminal
history checks to the sharing of sensitive criminal
intelligence and investigative leads targeting
transnational organized crime groups.
11.38  In addition, NCB, India is exclusively
responsible for securing the publication of

INTERPOL Notices – a system of international
lookouts or advisories used to assist law
enforcement authorities in locating fugitives,
identifying suspects and other investigative
purposes on behalf of Indian law enforcement
agencies and for ensuring that such notices
published on behalf of other member countries are
entered and maintained. NCB, India also supports
the exchange of international humanitarian
assistance requests involving such matters as
death notifications and health & welfare checks
on Indians overseas, as well as foreign nationals
in India.
11.39  NCB, India, as part of International Police
Cooperation Unit (IPCU) of CBI, functions around
the year on 24×7 basis. It is solely dedicated and
equipped to assist the Indian law enforcement
agencies and their foreign counterparts in
overcoming the very real cultural, linguistic and
legal barriers that hinder the exchange of criminal
investigative information and support across
national administrations and boundaries including
situations where diplomatic relations may not exist.
Even for Indian law enforcement agencies, with a
well-developed international criminal investigative
presence, NCB-India’s services are complementary,
not competitive or duplicative.
11.40  In all instances, NCB India serves to
coordinate Indian law enforcement actions and
responses, ensuring that it is consistent with Indian
interests and law, as well as INTERPOL policies,
procedures, and regulations. This includes strict
adherence to Article 3 of the INTERPOL Constitution,
which expressly forbids the Organization to “…
undertake any intervention or activities of a
political, military, religious or racial character.”
Chapter - 11
11.41  The details of the activities and the work
done in the domain are mentioned below:
LETTERS ROGATORY (OUTGOING)
11.42  During the year 2018, a total of 81 LRs were
sent abroad out of which 24 LRs pertain to CBI
cases and 57 pertain to State Law Enforcement
and Central Law Enforcement agencies. During the
year 2018, 97 Execution reports have been received
from Foreign Law Enforcement Agencies. It was
confirmed by Indian Law Enforcement Agencies
including CBI that 24 LRs are fully executed in the
year 2018. These 24 LRs include 09 LRs of CBI and
15 LRs of State Police and other Law Enforcement
Agencies. During 2018, 02 LRs were also treated as
partially executed and closed. These LRs relate to
other Central Law Enforcement Agencies. Further,
during 2018, 18 LRs were returned/ withdrawn or
disposed off. These include 05 LRs of CBI and 13 LRs
of State Police Agencies. As on 31.12.2018, a total
of 496 LRs are pending with other countries out
of which 280 pertain to CBI cases and 216 pertain
to State Police and other Central Law Enforcement
Agencies.
LETTERS ROGATORY (INCOMING)
11.43  During the year 2018, as many as 91
Letters Rogatory (LRs) /Treaty Based Requests
were received from various countries requesting
to provide assistance in investigation of criminal
matters. Execution Reports in 69 cases were sent
to MEA/MHA, after receiving the same from Indian
Investigating Agencies, for onward transmission to
the law enforcement agencies of the requesting
countries. Besides these, 05 LRs were otherwise
disposed off as closed or withdrawn. As on
31.12.2018, 122 LRs are pending for execution.
ANNUAL REPORT 2018-19 117
 Central Bureau of Investigation

INTERPOL Notices:- abroad and Red Notice subject extradited to India

11.44 During 2018 various notices got published
by NCB-India-
•• Red Notices published by NCB-India 76
•• Blue Notices published by NCB-India 28
•• Yellow Notices published by NCB-India 04
•• Purple Notices published by NCB-India 03
during the year 2018 is as under:-
•• Fugitives wanted by India, arrested
in India 13
•• Fugitives wanted by India, arrested/
located in foreign countries 21
•• Fugitives wanted by other
countries, arrested/located in India 02

•• Fugitives extradited/deported
EXTRADITION / DEPORTATION to India from foreign countries 10
11.45 The data pertaining to Red Notices
•• Fugitives extradited/deported
published, Red Notice subjects arrested in India/
from India to foreign countries 01

Details of fugitives deported/ extradited to India in 2018

Name Nationality Wanted By Date and Date and Place of

Country of Deportation/Extradition
Arrest
Ionut Alexandru Romanian Kerala Police USA Extradited to India on 03.03.2018
Mohammed Farooq Indian CBI STF UAE arrested on 08.03.2018 at IGI
@ takla Mumbai Airport
i) M o h a m m e d Indian ILO Telangana UAE NCB Abu Dhabi vide IGCS
Abdul Mujeeb Khan message intimated that their
authorities have decided to
ii) M o h a m m e d
extradite/deport the a/m persons
Abdul Mohsin Khan
on 29.01.2018
iii) Asra Mubin
Mujawar Indian ILO Telangana UAE NCB Abu Dhabi vide IGCS
message intimated that their
authorities have decided to
extradite/deport the a/m person
on 04.02.2018
Vinay Mittal Indian EO-II, EOU-V/ Indonesia Extradited on 20.09.2018
CBI New Delhi

118 ANNUAL REPORT 2018-19

 Chapter - 11

Name Nationality Wanted By Date and Date and Place of

Country of Deportation/Extradition
Arrest
Palvinder Singh Indian SCB CBI Thailand deported on 11/12.10.2018
Chandigrah
Mohammed Yahya Indian BS&FC Bahrain
Extradition on 12.10.2018
Bangalore
Mr. Michel Christian British ED and CBI/ UAE Extradited from Dubai on
James national AC-II/New 04.12.2018
Delhi

Fugitives wanted by other Countries deported/ extradited from India in 2018

S. Year Name Wanted Red Notice Offences Date and Date and Place
No. by No Country of of Deportation/
Arrest Extradition
1 2018 Gurung Nepal A-11180/11- Murder 08.12.2017, MEA ordered the
Mukhiya 2017 Around 0230 surrender of the
am this office subject to Nepal on
received a fax 09th February 2018
from BOI, Jaipur at immigration,
Airport, about IGI Airport Nepal.
detention of one NCB Kathmandu
Gurung Mukhiya, provided details of
holding PP no. escort team from
10464757 on Nepal Police which
the basis of LOC were forwarded
issued by NCB- to the Consultant
India on the basis Extradition on the
of the Red Notice same day.
No. A-11180/11-
2017.

INTERPOL Stolen and Lost Travel Documents (SLTD) Database:-

11.46  NCB, India has uploaded data relating to lost/stolen/revoked Indian passports into the INTERPOL
SLTD Database being maintained by IPCU Branch. Till 31.12.2018, data of 17, 09,324 Stolen/Lost/Revoked
Indian Passports has been uploaded in the SLTD Database. During the year 2018, about 138 cases of use

ANNUAL REPORT 2018-19 119

 Central Bureau of Investigation
of revoked/lost/stolen passports were reported by
foreign NCBs.
INTERPOL Global Communication System
[IGCS] messages received during 2018:-
11.47  The four Regional Desks (Asia/Middle
East/USA/Europe) have received as many as 8998
requests/IGCS message/ letters from January 2018
to December 2018 from various NCBs, PLOs and
Indian Law Enforcement agencies/authorities
regarding various matters on police to police
cooperation basis. The four regional desks of NCB-
India also worked in close coordination with other
NCBs and rendered necessary guidance to them
on various issues.
11.48  In addition to the above, CBI is an active
partner in The Stolen Asset Recovery Initiative
which is a partnership between the World Bank
Group and the United Nations Office on Drugs and
Crime (UNODC) that supports international efforts
to end safe havens for corrupt funds. StAR works
with developing countries and financial centers
to prevent the laundering of the proceeds of
corruption and to facilitate more systematic and
timely return of stolen assets.
11.49  StAR works with partners around the world
to develop the most effective tools to tackle and
prevent the theft of assets critical to development.
StAR works with global organizations, including
the Conference of States parties to UNCAC, the
G8, the G20, and the Financial Action Task Force
to influence and liaise with policymakers.
11.50  VISIT OF DELEGATIONS TO CBI
HEADQUARTERS
•• Mr. Damien Francis Tudehope, Member of
120 ANNUAL REPORT 2018-19
Parliament from New South Wales Parliament
visited CBI HO on 11th January, 2018.
•• Mr. Ches Parsons, Director General of National
Security & Critical Infrastructure of the RCMP
(Royal Canadian Mounted Police), visited CBI
HO on 17.01.2018.
•• Ms. Aum Kinley Yangzom, Chairperson, Anti
Corruption Commission, Bhutan along with
delegation visited CBI HO as well as BPR&D and
CVC too in July, 2018.
•• Mr. Paul M. Abbate, Associate Deputy Director
FBI visited CBI HO on 07.09.2018.
•• Mr. Steve Ethier, Asia Pacific Regional Manager
of International Operations for the RCMP visited
CBI HO on 09.10.2018.
FOREIGN VISITS OF CBI OFFICERS
11.51  During the year 2018, a total number of
70 CBI officers attended various International
Capacity Building Programmes/training courses,
investigations etc.
11.52  Officers from CBI were awarded the
prestigious Chevening Cyber Security Fellowship
and also attended the Masters Course in Anti
Corruption Studies (MACS), conducted by
International Anti Corruption Academy (IACA),
Vienna. 
TRAINING
11.53  In the year 2018, CBI Academy and the
three RTCs conducted a total of 150 courses and
trained 3169 Officers/Officials.
 Chapter - 11

No. of Courses No. of Participants Total

CBI Non-CBI
CBI Academy 115 1459 1140 2599
RTC, Kolkata 14 176 - 176
RTC, Mumbai 11 137 - 137
RTC, Chennai 10 257 - 57
Total 150 2029 1140 3169*

*includes 124 participants from Foreign Law Enforcement agencies.

11.54  The CBI Academy also conducted eight Surinam, Cambodia, France, Niger, Nigeria, Cameron,
courses in 2018 in which it trained 124 participants Maldives, Kenya, Mauritius, Swaziland, Tanzania,
from 16 countries viz. Bangladesh, Palestine, Zambia, Singapore and UAE.

ANNUAL REPORT 2018-19 121

 12
CHAPTER Joint Consultative Machinery
12.0  The Scheme for Joint Consultative and
Compulsory Arbitration for the Central Government
Employees was introduced in the year 1966 on the
lines of the Whitely Councils in the U.K. The scheme
provides a platform for constructive dialogue &
discussion between the representatives of the staff
side and the official side for peaceful resolution of
all disputes between the Government as employer
and the employees. The scheme was introduced
with the objectives of promoting harmonious
relations and securing the greatest measure of
cooperation between the Central Government as
the employer and the employees in matters of
common concern and with the object of further
increasing the efficiency of the public service
combined with the well being of those employed.
12.1  The JCM Scheme provides for three tier
machinery:
(i) The National Council as the apex body;
(chaired by the Cabinet Secretary);
(ii) Departmental Councils at the level of
individual Ministries / Departments including
their attached and subordinate offices
(chaired by respective Secretaries); and
(iii) Regional / Office Councils to deal with mainly
the local problems at the level of each
individual office, depending on its structure.
(Chaired by Head of office of respective
organizations).
122 ANNUAL REPORT 2018-19
12.2  The scope of the JCM Scheme includes all
matters relating to:
•• conditions of service and work;
•• welfare of the employees; and
•• improvement of efficiency and standards of
work.
12.2.1 Provided, however, that
(i) In regard to recruitment, promotion and
discipline, consultation is limited to matters
of general principles; and
(ii) Individual cases are not considered.
12.3 Under the JCM Scheme, there have
been continuous interactions with staff side
representatives at the National level as well as at
the Departmental level and a number of important
issues have been resolved amicably through mutual
discussions. 46 meetings of the National Council
(JCM) have been held under the Chairmanship
of Cabinet Secretary since the inception of the
Scheme in 1966.
Anomaly Committee
12.4  National Anomaly Committee has been
setup under the Chairmanship of Secretary (P)
to examine the anomalies arising out of the
Implementation of the Seventh Central Pay
Commission’s recommendations. The first meeting
of the National Anomaly Committee was held on
17.07.2018.

Standing Committee Meeting
12.5  Meeting of the Standing Committee of the
National Council (JCM) under the Chairmanship of
the Secretary (P) was held on 07.03.2019.
7th Central Pay Commission Recommendation
12.6  This Department has issued OM
No. 14/4/2015-JCA2 dated 31.08.2017 for
implementation of a recommendation of the
Seventh Central Pay Commission on Dress
Allowance. In supersession of what the entitled
categories of employees got earlier, they are now
to be paid Dress Allowance @ 5000/- per year.
Revision of Entitlement of TA/DA to JCM
Members after implementation of Seventh CPC
recommendations.
12.7  This Department has issued OM
No. 8/10/2008-JCA dated 20.08.2018 for
implementation of a recommendation of Seventh
Central Pay Commission on revision of rates of
Travelling Allowance/Daily Allowance for the
Staff Side Members of the National Council (NC)
Departmental Council and Third Level/Regional
Councils of JCM w.e.f. 01/07/2017.
Chapter - 12
ARBITRATION
12.8  An important feature of the JCM Scheme is
the provision for arbitration in cases where there
is no agreement between the Official Side and the
Staff Side on matters relating to:-
•• pay and allowances;
•• weekly hours of work; and
•• Leave of a class or grade of employees.
BOARD OF ARBITRATION (BOA)
12.9  A Board of Arbitration (BOA) comprising
a Chairman (an independent person) and two
Members, (nominated - one each by the staff
side and the official side) functions under the
administrative control of the Ministry of Labour &
Employment. Awards of the Board of Arbitration
are binding on both the sides, subject to the over-
riding authority of Parliament to reject or modify
the awards. Most of the awards which were in
favour of the employees have been implemented,
except a few which could not be accepted due
to their potential adverse effects on national
economy / social justice.
ANNUAL REPORT 2018-19 123
 13
CHAPTER Administrative Tribunals

13.0  The Administrative Tribunals Act, 1985 owes the Tribunal. Thus, the objective of the Tribunal is
its origin to Article 323-A of the Constitution of to provide speedy and affordable redress to the
India which empowers Central Government to set aggrieved applicants arising out of employment
up Administrative Tribunals by an Act of Parliament or conditions of service.
for adjudication of grievances and disputes arising
13.2  The Central Administrative Tribunal was set
out of the conditions of service of an employee
up on 01.11.1985. At present, it has 17 regular
appointed to the public services and posts in
Benches, 15 of which operate at the principal seats
connection with the affairs of the Union and the
of High Courts and the remaining two at Jaipur and
States. In pursuance of the provisions contained
Lucknow. These Benches also hold Circuit Sittings
in the Administrative Tribunals Act, 1985, the
at other seats of High Courts. A statement showing
Administrative Tribunals, set up under it, exercise
the location of Central Administrative Tribunal
original jurisdiction in respect of service matters
Benches, the dates of their establishment and the
of employees covered by the Act. As a result of
number of courts in each of these Benches along
the Supreme Court’s judgment dated 18.03.1997
with a list of places where they hold Circuit Sittings
in the case of L. Chandra Kumar & Others. Vs. UOI,
is given in Appendix-I.
the appeals against the orders of an Administrative
Tribunal shall lie before the Division Bench of the 13.3  The Tribunal consists of a Chairman and
concerned High Court. Members. It has also been the constant endeavour
of this Ministry to ensure that the posts of Chairman
13.1 The Administrative Tribunals are
and Members are filled up well in time and no
distinguishable from the ordinary courts with
post remains vacant for long time. The Members
regard to their jurisdiction and procedure. They
of Central Administrative Tribunal (CAT) and State
exercise jurisdiction only in relation to the service
Administrative Tribunals (SATs) are drawn from
matters of the litigants covered by the Act.
judicial as well as administrative streams, so as to
They are also free from many of the procedural
give the Tribunal the benefit of domain expertise
technicalities of the ordinary courts. The
both in legal and service matters. The sanctioned
procedural simplicity of the Act can be appreciated
strength of the Chairman is one and sanctioned
from the fact that the aggrieved person can also
strength of the Members of Central Administrative
appear before it personally. Government can also
Tribunal is 65, out of which 32 are Judicial Members
present its cases through its departmental officers
and 33 are Administrative Members.
or legal practitioners. Further, only an affordable
and nominal fee of Rs.50 is to be paid by the 13.4  The appointment of Members in CAT is
applicants for filing the original application before made on the basis of recommendations of a

124 ANNUAL REPORT 2018-19


high powered Selection Committee. Earlier, the
Selection Committee was chaired by a sitting
Judge of Supreme Court nominated by the
Chief Justice of India. However, w.e.f. 01.06.2017
as per the new Rules, there will be a separate
Selection Committee each for Judicial Members
and Administrative Members. The Selection
Committee for appointment of Judicial Member
will be chaired by the Hon’ble Chief Justice of
India or his nominee and for appointment of
Administrative Members; it will be chaired by a
person nominated by the Government. The names
of the candidates recommended by the Selection
Committee are sent to the Hon’ble Chief Justice
of India for obtaining his concurrence. Thereafter,
the appointments are made with the approval of
Appointments Committee of the Cabinet.
However, Rules made under the Finance Act, 2017
has been challenged in various Writ Petitions
before the Hon’ble Supreme Court of India and
appointments of Members are being made under
the old Rules/ provisions subject to final result of
those Writ Petitions.
13.5  State Administrative Tribunals (SATs) were
also set up in the following States –
(i.) Andhra Pradesh
(ii.) Odisha
(iii.) Karnataka
(iv.) Maharashtra
(v.) West Bengal
(vi.) Kerala
(vii) Himachal Pradesh
State Government of Haryana has requested to
establish the SAT for their State, which is under
Chapter - 13
process. State Government of Tamil Nadu has also
requested to re-establish the SAT. Further, the State
Government of Odisha has submitted a proposal
for abolition of Odisha Administrative Tribunal to
this Department, which is under process.
13.6 The appointments to the vacancies in
SATs are made on the basis of proposals sent by
the State Governments with the approval of the
Governor. Thereafter, their appointments undergo
the same process as the one in respect of Central
Administrative Tribunal.
13.7 Since its inception in 1985 and up to
March, 2019, the Central Administrative Tribunal
received 7, 96,131 cases for adjudication (including
those transferred from High Courts), out of which
7, 48,016 cases have been disposed of, leaving a
pendency of 48,115 cases. On an average more
than 93% of the cases instituted are disposed off.
A statement indicating the institution, disposal
and pendency of cases since inception of CAT is
at Appendix-II.
13.8  Section 14(2) of the Administrative Tribunals
Act, 1985 empowers the Central Government to
extend the provisions of the Act to local or other
authorities within the territory of India or under the
control of Government of India and to Corporations
or Societies owned or controlled by Government
of India. In exercise of these powers, the Central
Government had extended the provisions of the
Act to 214 organizations so far.
13.9  In order to familiarize the newly appointed
Members of CAT with the functioning of the
Tribunal, a short Orientation Programme / Training
is held from time to time. So far, four such
Orientation Programme / Training have been held
at the National Judicial Academy, Bhopal.
ANNUAL REPORT 2018-19 125
 Administrative Tribunals

13.10  Further, for maintaining absolute integrity 18 also, fund of Rs. 11.78 crore had been allocated
and promoting fair practices in the professional to CAT for this purpose. In the current Financial
court dealings and keeping in view the general Year 2018-19, fund of Rs. 5.00 crore was allocated
directions of the Hon’ble Supreme Court, the to CAT for this purpose.
designated Selection Committee, in its meeting
13.12  Hon’ble Justice Shri L. Narasimha Reddy is
decided that a Judicial Member of CAT, who earlier
the Chairman of CAT. He has been appointed as
practiced as Advocate in a Court in that station,
Chairman, CAT with effect from 03.07.2018. Before
should not normally be considered for posting in
his appointment as the Chairman, CAT, Hon’ble
the CAT Bench of the same station.
Justice Shri Reddy was the Chief Justice of Patna
13.11  It has been the constant endeavour of the High Court. Since his appointment, the disposal
Government to strengthen the infrastructure in all rate of cases in CAT has increased a lot.
the Benches of CAT for their smooth functioning.
During the Financial Year 2016-17, fund of Rs. 29.67
crore was allocated to CAT for purchase of land and
construction of building. In the Financial Year 2017-

126 ANNUAL REPORT 2018-19

 Chapter - 13

APPENDIX-1

NAME, DATE OF SETTING, NO. OF COURTS AND ADDRESSES OF VARIOUS BENCHES OF

CENTRAL ADMINISTRATIVE TRIBUNAL
S.No. Name of the Bench Date of setting No. of courts Address
1. PRINCIPAL 01.11.1985 6 NEW DELHI
2. AHMEDABAD 30.06.1986 1 AHMEDABAD
3. ALLAHABAD 01.11.1985 4 ALLAHABAD
4. BANGALORE 03.03.1986 2 BANGALORE
5. CHANDIGARH 03.03.1986 2 CHANDIGARH
6. MADRAS 01.11.1985 2 CHENNAI
7. CUTTACK 30.06.1986 1 CUTTACK
8. ERNAKULAM 01.09.1988 2 ERNAKULAM
9. GUWAHATI 03.03.1986 1 GUWAHATI
10. HYDERABAD 03.06.1986 2 HYDERABAD
11. JABALPUR 30.06.1986 1 JABALPUR
12. JAIPUR 15.10.1991 1 JAIPUR
13. JODHPUR 30.06.1986 1 JODHPUR
14. CALCUTTA 01.11.1985 2 KOLKATA
15. LUCKNOW 15.10.1991 1 LUCKNOW
16. MUMBAI 01.11.1985 2 MUMBAI
17. PATNA 30.06.1986 2 PATNA

STATEMENT SHOWING THE NAME OF BENCH AND PLACES WHERE CIRCUIT SITTINGS ARE HELD
BENCH
PLACES
1. ALLAHABAD BENCH - Nainital
2. CALCUTTA BENCH - Port Blair, Gangtok
3. CHNDIGARH BENCH - Shimla, Jammu, Srinagar
4. MADRAS BENCH - Pondicherry
5. GUWAHATI BENCH - Shillong, Itanagar, Kohima, Agartala, Imphal, Aizwal
6. JABALPUR BENCH - Indore, Gwalior, Bilaspur
7. BOMBAY BENCH - Nagpur, Aurangabad, Panaji
8. PATNA BENCH - Ranchi
9. ERNAKULAM BENCH - Lakshadweep

ANNUAL REPORT 2018-19 127

 Administrative Tribunals

APPENDIX-II

STATEMENT SHOWING THE POSITION OF INSTITUTION, DISPOSAL AND PENDENCY OF

CASES IN THE CENTRAL ADMINISTRATIVE TRIBUNAL SINCE INCEPTION UPTO 31.03.2019.
(As provided by Central Administrative Tribunal, Principal Bench from time to time)

S.NO. PERIOD INSTITUTION DISPOSAL PENDENCY AT THE

END OF THE YEAR
1. 1985 2,963 30 2,933
2. 1986 23,177 8,934 17,176
3. 1987 19,410 15,084 21,502
4. 1988 19,425 13,769 27,158
5. 1989 18,602 13,986 31,774
6. 1990 19,283 15,495 35,562
7. 1991 21,623 17,552 39,633
8. 1992 25,184 23,782 41,035
9. 1993 27,067 28,074 40,028
10. 1994 26,230 26,409 39,849
11. 1995 25,789 23,668 41,970
12. 1996 23,584 20,667 44,887
13 1997 23,098 21,981 46,004
14. 1998 21,911 18,394 49,521
15. 1999 22,944 24,566 47,899
16. 2000 25,146 31,398 41,647
17. 2001 25,977 31,953 35,671
18. 2002 25,398 29,514 31,555
19. 2003 25,089 28,076 28,568
20. 2004 23,825 27,735 24,658
21. 2005 21,528 22,408 23,778
22. 2006 18,722 17,774 24,726
23. 2007 17,725 18,674 23,777

128 ANNUAL REPORT 2018-19

 Chapter - 13

S.NO. PERIOD INSTITUTION DISPOSAL PENDENCY AT THE

END OF THE YEAR
24. 2008 18,287 20,352 21,712
25 2009 24,496 23,681 22,527
26. 2010 26,620 25,477 23,670
27 2011 25,869 24,750 24,789
28 2012 27,786 24,259 28,316
29 2013 27,442 21,654 34,104
30 2014 27,872 23,767 38,209
31 2015 26,059 23,051 41,217
32 2016 26,984 26,266 41,935
33 2017 25,386 20,051 47,270
34 2018 26,309 23,538 50,053
35 Upto March, 2019 6,287 8,225 48,115
36 Total 7,60,483 7,13,213 48,115

ANNUAL REPORT 2018-19 129

 14
CHAPTER Staff Welfare
14.0  The Central Government is the largest single
employer in the country and bears the major
responsibility for looking after the welfare of a
large number of employees spread all over the
country. Realizing that improvement in the working
and living conditions of the employees and their
families leads to efficiency and high morale, the
Department of Personnel and Training supports
various staff welfare measures. A brief account of
various welfare measures dealt with by Welfare
Division is given below.
RESIDENTS’ WELFARE ASSOCIATION
14.1  In order to foster a spirit of mutual help
and goodwill among residents of Government
colonies and to promote social, cultural and
recreational activities, Department of Personnel
& Training (DOPT) has been encouraging
formation of Central Government Employees
Residents Welfare Associations (CGERWAs). Every
CGERWA seeking reorganization and grants-in-
aid from Government is required to adopt Model
Constitution prescribed by DOPT. At present, there
are 95 recognized Associations. The members of
the Managing Committees of these Associations
are elected every two years under the provisions of
a Model Constitution framed by the Department of
Personnel and Training. This Department sanctions
grants-in-aid only to recognized Associations,
subject to a maximum of Rs.10, 000/- per annum
for an Association.
130 ANNUAL REPORT 2018-19
AREA WELFARE OFFICERS
14.2  The Area Welfare Officers (AWOs) are
nominated in residential colonies having a large
number of Central Government employees. The
AWOs serve as a link between the Government
and residents in matters relating to the welfare of
Government employees living in various colonies.
They also work as field officers in coordinating
and maintaining liaison with various agencies
of Government such as CPWD, CGHS, Police etc.
Applications are invited from Gazetted Officers
working in various Ministries/Departments for
being nominated as Area Welfare Officers for a
period of two years. Officers desirous of being
nominated as AWOs on voluntary and honorary
basis are required to apply through their respective
Ministries/Departments.
CENTRAL GOVERNMENT EMPLOYEES
WELFARE COORDINATION COMMITTEES
(CGEWCCs)
14.3  The Central Government Employees Welfare
Coordination Committees (CGEWCCs) have been
formed outside Delhi, at places where there are
at least five Central Government Offices and the
total number of Central Government Employees
is not less than 1000. These Committees are
responsible for coordinating the welfare activities
of the Central Government employees serving
within their jurisdiction. The senior most officer
at the station functions as the Chairman of the
Committee.
 Chapter - 14

CENTRAL CIVIL SERVICES CULTURAL & Music, Dance and Short Play, Power Lifting, Weight
SPORTS BOARD (CCSCSB) Lifting and Volley Ball for the yaer 2018-19.

14.4  The Central Civil Services, Cultural & Sports NEW ACTIVITIES UNDERTAKEN BY THE
Board, a society registered under the Societies BOARD IN 2018-19 FOR THE FIRST TIME
Registration Act, 1860 is the Central agency for
14.6  CCSCSB organized athletics competition
promotion of Cultural & Sports activities amongst
and Dance and Music competition for wards of
the Central Government employees in the country.
Central Government Employees. CCSCSB also
The Board was set up in 1964 as Central Secretariat
organized Half Marathon for Central Government
Club in the Ministry of Home Affairs. Initially, the
employees and their immediate family members
objective of the Board was to promote cultural and
in collaboration with (Youth Hostel Association of
sports activities amongst the Central Government
India) YHAI. The event was a great success. Around
Employees located in Delhi only. Subsequently,
1000 persons participated in the event.
Regional Sports Boards were set up in various
states. Financial grants-in-aid are sanctioned every
year by the Board to the Regional Boards. All INDIA CIVIL SERVICES TOURNAMENTS
HELD DURING THE YEAR 2018-19

ACTIVITIES OF THE BOARD – INTER 14.7  These tournaments, which are open to
MINISTRY TOURNAMENTS 2018-19 Central and State Government employees, aim to
give an opportunity to the civil servants to meet
14.5  The Board organizes Inter-Ministry
and interact with each other and compete. AICS
Tournaments in 18 disciplines of sports. So far, the
Tournaments are being organized in collaboration
Board has organized Inter-Ministry Tournaments in
with different States/UTs. All India Civil Services
Cricket, Swimming, Lawn Tennis, Football, Athletics,
Tournaments were held in following discipline in
Wrestling, Shooting ball, Table Tennis, Carrom,
2018-19.
Badminton, Basket Ball, Chess, Hockey, Kabaddi,

S.No. Game Achievement

1. Kabaddi 1 Gold
2. Wrestling 6 Gold, 1 Silver and 2 Bronze
3. Lawn Tennis 3 Gold, 2 Silver and 2 Broze
4. Weightlifting and best physique 1 Gold, 2 Silver and 2 Bronze
5. Badminton 4 Gold, 2 Silver and 5 Bronze
6. Athletics 2 Gold, 1 Silver and 2 Bronze
7. Power lifting and Bench Press 1 Gold, 1 Silver
8. Carrom 1 Gold
9. Swimming 4 Gold, 3 Silver

ANNUAL REPORT 2018-19 131

 Staff Welfare
S.No. Game
10. Basketball
11. Hockey
12. Football
13. Table Tennis
SCHEME FOR PROMOTION OF ADVENTURE
SPORTS & SIMILAR ACTIVITIES AMONGST
CENTRAL GOVERNMENT EMPLOYEES
14.8  As a welfare measure, the CCSCSB launched
a Scheme for promotion of adventure sports and
similar activities amongst Central Government
Employees working in the Ministries/Departments.
The Scheme includes upto 10 days programme
having components of environmental awareness,
disaster management, team spirit, capacity building,
and Swaccha Bharat Campaign and activities like
Trekking, Mountaineering, Rock-Climbing, Cycling
in a difficult terrain, Skiing, Rafting, Para Sailing,
Jungle Safari and Environmental Awareness
Camps etc.
14.9  It is expected that participation by Central
Government Employees in adventure sports
and similar activities will give them a platform
where they would learn lessons from nature and
use the knowledge acquired for welfare of the
society. It would also foster spirit of risk-taking,
cooperative team work, capacity of readiness, vital
response to challenging situations, endurance and
environmental awareness.
14.10  CCSCSB provides financial assistance up
to Rs.20,000/- under the scheme of promotion
of Adventure Sports & similar activities including
to and fro travel charges to the Central Govt.
employees.
132 ANNUAL REPORT 2018-19
Achievement
1 Silver
1 Silver
1 Bronze
1 Bronze
BOARDS AFFILIATION TO NATIONAL
FEDERATION
14.11  The Board is affiliated to a number of
spans associations/federations at the National
level. Board’s teams participate in the National
Tournaments organized by these Associations/
Federations in Kabaddi, Hockey, Football, Carrom
and Chess.
SPORTS FACILITIES IN DELHI
14.12  The Board has a sports complex at Vinay
Marg, New Delhi which has facilities for Football,
Hockey, Cricket, Athletics, Lawn Tennis, Basketball,
Volleyball and practice pitches for Cricket. The
Board also maintains lawn Tennis Courts at Brassy
Avenue, Bharti Nagar, Pandara Road and R.K.Puram
Sector 13, New Delhi. Brassy Avenue, New Delhi has
facilities for Volleyball and Cricket practice pitches
also. There is facility for Indoor games such as Table
Tennis, Carrom and Chess at Nirman Bhawan, New
Delhi.
COACHING FOR CHILDREN DEPENDENTS
OF GOVERNMENT EMPLOYEES
14.13  The Board also conducts regular coaching
in Cricket and Lawn Tennis for the children/
dependents of Government employees at Vinay
Marg Sports Complex, New Delhi. Coaching in
Lawn Tennis is also available at Bharti Nagar,

Pandara Road, R.K. Puram Sector-13, and Vinay
Marg New Delhi. The Board also organizes Summer
Coaching camp in Basketball, Cricket, Football, Self-
defence and Lawn Tennis for children/dependents
of government employees.
PARTICIPATION OF GOVERNMENT
EMPLOYEES AND THEIR FAMILIES IN
SPORTING ACTIVITIES CONDUCTED IN
COLLABORATION WITH SAI
14.14 The Board has introduced Scheme for
Swimming for Central Government Employees and
their children in collaboration with Sports Authority
of India at Major Dhyanchand National Stadium &
Talkatora Stadium New Delhi. Under the Scheme,
Government employees and their dependents/
families avail the facility of Swimming at nominal
charges. Badminton, Table tennis and Fitness
Centre facilities are also extended to Government
Employees under “Come and Play” scheme of
Sports Authority of India to the employees and
their families. Under this scheme, the amount
charged by SAI is reimbursed to the beneficiary
after deduction of nominal fee.
SETTING UP OF GYMNASIUM IN
MINISTRIES/DEPARTMENTS
14.15  The Board has framed the Scheme for
establishment of indoor Gymnasium, open Gym
and augmentation of existing Gyms in Ministries/
Departments. As a Staff welfare measure, the
CCSCSB provide financial assistance to the
Ministries/Departments of Central Government
for setting up of indoor & open Gymnasium and
augmentation of existing Gyms.
Chapter - 14
GRIH KALYAN KENDRA
The Grih Kalyan Kendra (GKK) is a registered
Society under the Societies Registration Act, 1860
and functioning under the aegis of Ministry of
Personnel, Public Grievances & Pensions.
14.16 The basic objectives of the Kendra, in brief
are: -
a) To promote social, economic, cultural and
educational activities for the welfare of
Central Government Employees and their
families.
b) To impart technical and vocational training
in home crafts and other household arts for
useful utilization of leisure time and for better
and efficient housekeeping.
c) To organize and promote economic
activities that may provide opportunities for
gainful employment to families of Central
Government employees for supplementing
family income.
14.17 The GKK is administered by GKK Board.
The Board, which has the Secretary (P) or his
nominated officer as the President, is responsible
for the organization and administration of GKK.
14.18 In pursuance of its objectives, GKK has
been conducting the following activities:
a) Training classes in cutting, tailoring and
embroidery for the housewives and grown
up girls during their leisure hours.
b) Nursery education for children in the age
group of 3 to 5 years.
c) Creches or Day Care Centres for children
between the age of 90 days to 10 years.
ANNUAL REPORT 2018-19 133
 Staff Welfare

d) Recreational facilities like Health Club/Gym, Brain Development, Fine Arts, Lawn Tennis
badminton and tennis, etc. etc.

e) Coaching classes in Martial Arts, Yoga, Music, 14.19  The welfare activities run by Grih Kalyan
Dance, English Speaking Course, Computer, Kendra are indicated in the table given below:

Place Number of Craft Centres Nursery CrecheCentres Health

SamajSadans/ Schools Clubs/Gyms
Centres
Delhi 32 7 13 10 6
Mumbai 4 3 4 - -
Chennai 3 - 2 - -
Jaipur 2 1 - 1 -
Dehradun 2 - 2 - -
Nagpur 2 - - - -
Bangalore 3 - - - -
Faridabad 1 1 1 1 -
Kolkata 1 - - - -
Ghaziabad 1 - - - -
Total 51 12 22 12 06

14.20  The Grih Kalyan Kendra has undertaken the Delhi and 14 SamajSadans of Grih Kalyan
following activities during 2018:- Kendra outside Delhi.Yoga Trainers have been
selected by Morarji Desai National Institute
i) 1400 children in Nursery Schools, 127
of Yoga (MDNIY), New Delhi. These trainers
Students in Craft Centres, 156 Children in
have been engaged by Grih Kalyan Kendra,
Crèches, 79 Users in Health Clubs/ Fitness
on contract basis. Government has allocated
Centres, 621 in Outsourced Activities and
Rs.2 crores for the scheme of Yoga Training
2000 in Yoga Activity have been availing the
sessions under the Non-Plan Head in 2017-18
facilities.
and Rs. 1.67 Crore for the year 2018-19.
ii) DOPT launched a Yoga training scheme w.e.f.
(iii) 1468 participants of Yoga Training Session at
01.04.2015 in association with Morarji Desai
various SamajSadans in Delhi attended the
National Institute of Yoga, New Delhi for the
International Yoga Day held on 21.06.2018.
benefit of Central Government employees
International Yoga Day was celebrated
and their dependents free of cost. The training
even at the SamajSadans located outside
sessions are conducted in 25 locations in

134 ANNUAL REPORT 2018-19


Delhi namely, Kolkata, Chennai, Mumbai,
Nagpur, Dehradun, Bangalore, Faridabad and
Ghaziabad where the numbers of participants
were totally 595.
KENDRIYA BHANDAR
OBJECTIVES OF THE ORGANISATION JNU/IIT Hostels, Janpath/Samrat Hotel, Hyderabad
14.21  The Central Government Employees
Consumer Cooperative Society Ltd., New Delhi,
operating in the name of KENDRIYA BHANDAR
was set up in 1963 in pursuance of Cabinet decision
as a Welfare Project for the benefit of the Central
Government Employees. The society endeavors
to serve the Central Government Employees and
general public at large by providing quality goods
of daily needs at reasonable prices and consumer
items through its retail stores. The range of
items which Kendriya Bhandar provides includes
consumer goods, grocery items, stationery and
medicines etc.
MULTI STATE COOPERATIVE SOCIETY
14.22  The Society is registered
under MSCS Act 2002, as a Multi-State
Co-operative Society and operates in Delhi and
other States of the country.
NETWORK
14.23  The Society operates a network of 149
stores/branches in Delhi, Maharashtra, Tamilnadu,
Andhra Pradesh, Karnataka, Cochin, Daman, Goa,
Gujarat, Uttar Pradesh, Uttarakhand, Rajasthan,
Madhya Pradesh, West Bengal, Jharkhand, Assam,
Haryana, Punjab and Chandigarh etc.
14.24  At Delhi, Kendriya Bhandar has a chain
of 109 nos. self service grocery consumer retail
Chapter - 14
stores beside the Institutional Sales Unit (ISU) and
05 Pharmacy stores. At Grocery/Consumer stores,
all items of consumer goods, grocery items and
certain stationery items are being sold. Through its
Institutional Sales Unit, Kendriya Bhandar continues
to provide goods to institutions like Tihar Jail,
House, President House, Vigyan Bhawan, Homes
of Social Welfare Department of Govt. of Delhi,
Govt. Hospitals etc. In addition, we have exclusive
Counter at East Block and West Block, R.K. Puram,
New Delhi for sale of stationery and other products.
In other parts of country, our valuable customers
are being served through the network of stores/
branches as per the details given herein above.
14.25  Furthermore, Kendriya Bhandar is
supplying medicines and related items to CGHS
Dispensaries and Hospital in Delhi through its
existing chemist shops. Kendriya Bhandar has also
opened three Jan Aushadhi Generic Drug Shops in
GTB Hospital, DDU Hospital and Shastri Bhawan as
a part of Jan Aushadhi project of the Department
of Pharmaceuticals, Govt. of India
Kendriya Bhandar has also opened new stores
at AWHO, Greater Noida, AWHO Sector-82 Noida,
NSG Complex, Manesar, Jamia Hamdard University
(Delhi) and DMRC Colony, Mukundpur. In addition,
13 stores have been opened in Delhi-NCR under
franchisee system.
SHARE CAPITAL
14.26  As on 31st March 2018 Kendriya Bhandar
had a paid-up capital of Rs.101.20 lakhs of which
Rs.68.18 lakhs have been subscribed by the Central
Government and the rest by individual members.
ANNUAL REPORT 2018-19 135
 Staff Welfare

SERVICE RENDERED BY KENDRIYA Rs.750.14 crores during the financial year 2017-18
BHANDAR TO THE NATURAL CALAMITIES against the sale of Rs.864.38 crores in Financial year
AFFECTED STATE – KERALA 2016-17 and also achieved a net profit of Rs.1.89
14.27  Senior Officers and Govt. of Kerala sought crores in the F.Y 2017-18 after making provision for
assistance of Kendriya Bhandar to start emergent pay arrears of Rs.1.20 crores against the net profit
supply of certain item at a notice of few hours. of Rs.6.95 crores during the F.Y. 2016-17.
Employees of Kendriya Bhandar and management
14.32  Kendriya Bhandar has declared a dividend
worked diligently and arranged the supplies well
of 10% for the year 2017-18. There is no financial
before time as per their requirements
assistance from Govt. to Kendriya Bhandar. Source
of income of Kendriya Bhandar is trading of
MODERNISATION/AUTOMATION products, interest on FDRs etc.
EFFORTS
14.28  Kendriya Bhandar has also undertaken BENEFITS TO CUSTOMERS
the modernization of its retail stores including
14.33  The Society has been able to maintain
renovation, computerization etc. in order to
competitive prices for various products sold by it
provide a pleasant shopping experience to the
as compared to those prevailing in the market. In
customers and accordingly over 20 stores have
fact, selling prices prevailing in Kendriya Bhandar
been modernized over the last one year.
now are deemed as the bench mark in the market.
14.29  Activities such as billing to customers,
14.34  For better quality control, full fledged
purchase, inventory etc. of Stationery division
Quality Control Department is in place for
of Kendriya Bhandar, located at R.K. Puram, East
monitoring the product quality and for making
& West Blocks are computerized through Local
improvements on an ongoing basis. Packed grocery
Area Network. Further, in Head Office, purchases
items are sold after pre-testing in laboratory. On
& stocks of Consumer items, pulses and spices
the shelf post testing is done periodically. The
are computerized. Kendriya Bhandar has also
goods sold in the manufacturers packing carry
undertaken computerization of godowns such as
the warranty of the manufacturer. Complaints
Grocery & consumer godowns and about 100%
books are provided in all the stores for customers
retail stores have already been computerized and
to enter their complaints/suggestions which are
also inventory has been computerized.
acted upon from time to time.
14.30  Debit/Credit Card swapping machines have
14.35  It is pertinent to mention that the Society
been installed in all stores of Kendriya Bhandar for
has been involved in welfare activities and has
the convenience of customers.
always assisted the Central Government and the
Govt. of NCT of Delhi in arresting the price rise at
SALES AND FINANCIAL PERFORMANCE the time of crisis.
14.31  Kendriya Bhandar has achieved sales of

136 ANNUAL REPORT 2018-19


14.36  All the stores have been computerized,
CCTV cameras have been provided in large
number of stores as preventive measure against
shop lifting, theft etc.
The Civil Service Society (Sanskriti School)
Introduction
14.37  The Civil Services Society is a society
registered under the Societies Registration Act.
The Society was set up in February 1995, by the
wives of the officers of the All India and Allied Civil
Services. The wife of serving Cabinet Secretary is
the Chairperson of the Civil Services Society. The
office of the Society is on Dr. S Radhakrishnan Marg,
Chanakyapuri, New Delhi – 110 021.
Aims and Objectives
14.38  The aims and objectives of the society,
interalia, are as under: -
1. To establish progressive schools or other
educational institutions in Delhi or outside
Delhi, open to the children of officers of the All
India and Central Services. Depending on the
availability of seats, children of officers of the
Public sector of non – government servants
may also be admitted, at the discretion of the
Governing Body.
2. To impart sound and liberal education to
boys and girls during their impressionable
years – a type of education that will lay stress
on character building, team work, esprit de
corps, physical development and will infuse
in school children a spirit of adventure, fair
play and justice.
3. To develop among its students a feeling of
pride in Indian culture and to produce citizens
Chapter - 14
who will truly be global and rise above
social, communal, religious and provincial
prejudices.
14.39  The Society started its first school with
the strength of 32 students, the Sanskriti School,
in New Delhi, in the year 1998. The Chairperson of
the Society is also the Chairperson of the School.
Sanskriti School is a recognized integrated co –
educational school, affiliated to the CBSE, offering
education from Nursery through Class XII.
14.40  The Society believes that every child can
and must realize his/her full potential, and towards
this end, must be enabled through appropriate
means. With this in mind, the School has a Learning
Centre with Special Educators and Counselors
guiding children who have special needs, through
an Individual Education Program (IEP).
14.41  Likewise, for those from the relatively less
privileged sections of society, the Society runs a
parallel school Umang in the afternoon. Efforts
are also made to mainstream some of the children.
These children from the economically weaker
sections are admitted through the admission
process under the Delhi Education Act.
14.42  The Civil Services Society has set up a
Centre for Excellence to promote teacher training
initiatives. It has instituted the Sanskriti Lecture
Series to motivate students by exposing them to
thought processes of eminent persons.
Management
14.43  The general management of the affairs of
the Society is vested in its Executive Committee.
14.44  The general management of the affairs of
Sanskriti School is also guided by the Managing
Committee.
ANNUAL REPORT 2018-19 137
 Staff Welfare
Activities
14.45  As on 31ST March, 2018, Sanskriti School has
2781 students on its rolls from Nursery to Class
XII. It has well stocked libraries, smart classrooms,
laboratories, a gymnasium, a football field and
a swimming pool. Apart from the prescribed
curriculum, Sanskriti School offers its students a
choice of sports and games, like cricket, football,
basketball, table tennis, swimming and wide
ranging co - curricular activities like yoga, chess,
theatre, music, dance, quiz, public speaking, paper
craft, etc.
Finance
14.46  The Society has no income of its own other
than the annual subscription of the members. For
Sanskriti School the source of income is the fees
collected from the students.
CIVIL SERVICES OFFICERS INSTITUTE
(CSOI)
INTRODUCTION
14.47  The Civil Services Officers’ Institute is a
registered society under the Societies Registration
Act and was set up in February 1998. CSOI was
allotted a building at K.G Marg, M.S. Apartments
complex in 1998 which was later re-appropriated
by CPWD to provide facilities of an Institute.
Subsequently land was allotted to CSOI in 2002
at Vinay Marg, Chanakyapuri measuring 4.23 acres
by Ministry of Urban Development, GOI. The new
building was constructed by NBCC at a cost of
Rs.44.33 crore and it became operational with
effect from December 2012. The Governing Council
of CSOI took a decision to run both the Institutes
at their respective locations in view of increased
membership.
138 ANNUAL REPORT 2018-19
AIMS AND OBJECTIVES
14.48  The aims and objectives of the CSOI inter
alia include:-
(i) To promote welfare of the officers of the Civil
Services and bring them together under one
umbrella to secure complete integration of
the services and to build a corps of officers
imbibed with the spirit of co-operation in all
aspects of Civil Services.
(ii) To hold, organize, arrange and conduct
seminars, symposiums, talks, debates,
workshops, lectures and other means of
dispensing education to meet the needs and
challenges of modern day Civil Administration.
(iii) To print and publish journals, periodicals and
manuals to keep the civil servants abreast
with modern day development.
(iv) To acquire and promote modern skills of
Civil Administration and harmonize between
different fields of Civil Administration by
disseminating or exchanging knowledge
thereof and by providing such other facilities
as would lead to their Universal application.
(v) To establish and maintain libraries and
information system to facilitate study of Civil
Administration at International level and
spreading information in regard thereto.
(vi) To organize and maintain, on no-profit-no
loss basis, limited residential accommodation
for the members of the Society coming to
participate in the activities of the Association
and of other bodies with cognate objectives,
as well as non-members, invited to participate
in the activities of the Association.

MANAGEMENT
14.49  CSOI is managed by a Governing Council
headed by Cabinet Secretary, an Executive
Committee headed by Secretary (DOPT), and a
Working Committee headed by Additional Secretary
(DOPT). Various sub committees comprising of
members to assist Working Committee in its day
to day smooth functioning, viz :
a) Finance sub committee
b) Food & Beverages sub committee
c) Event & Art sub committee
d) Building Maintenance sub committee
e) IT sub committee
f ) Library sub committee
g) Sports sub committee.
DEPARTMENTAL CANTEENS
14.50  As a measure of Staff Welfare, Departmental
Major Initiative/ Achievements/Events under Welfare Division
14.52 CCSCSB
All India Civil Services Weight Lifting, Power Lifting & Best Physique Championship 2017-18 at New Delhi
Chapter - 14
Canteens/Tiffin Rooms have been set up in the
Government Offices/Establishments to make
available Beverages, snacks and meals prepared in
hygiene conditions, to the employees at reasonable
rates. At present about 1000 departmental canteen/
Tiffin rooms are functioning in various Central
Government Offices all over India. With a view to
provide good quality of service in clean & hygienic
environments, this Department has introduced
a scheme for modernization of Departmental
Canteens in 2015. Under the scheme, one time
grant is given to canteens for their modernization
to maintain hygiene and high standards of service.
14.51 Scholarship Scheme for children of
employees of Non-Statutory Departmental
Canteens was instituted in 1998 out of the funds
in the discretionary fund of Director of Canteen.
The scheme was introduced to encourage higher
studies among the children of the canteen staff.
ANNUAL REPORT 2018-19 139
 Staff Welfare

Prize Distribution Ceremony during All India Civil Services Power Lifting & Best Physique Championship 2017-18 at New Delhi

Music and Dance Competition for Wards of Central Government Employees 2018-19 at CSOI, Vinay Marg

140 ANNUAL REPORT 2018-19

 Chapter - 14

Summer Coaching Camp 2018-19 at Vinay Marg Sports Complex, New Delhi

Inter Ministry Aquatic Championship 2018-19 at Talkatora, New Delhi

ANNUAL REPORT 2018-19 141

 Staff Welfare
14.53 GKK
On the occasion of 4th International Day of Yoga
on 21.06.2018, 250 Yoga Sadhaks from Grih
Kalyan Kendra participated in the Yoga Session
at Connaught Place, Lodhi Garden and Talkatora
Stadium organized by Ministry of AYUSH. Besides,
about 750 Yoga Sadhaks performed Yoga Sessions
at their respective Samaj Sadans of Grih Kalyan
Kendra in Delhi, Dehradun, Nagpur, Mumbai,
Bangalore, Kolkata and Chennai on this occasion.
14.54 CSOI
1. Screening of regional movies on Monday and
old classical on Wednesday was revived and
has been appreciated by the members.
2. Substantial increase in art, intellectual, cultural
& entertainment activities during the year as
part of welfare activities for the members.
3. Talks and Interactive Sessions on ’GST
unraveled’, ‘Raza & Gandhi’, India -Bangladesh
Relations.
4. Talks on India-Afghanistan international
relations in the presence of former dignitaries.
5. Health Talks, Talks on Life style management
Music Events, Exhibition of Coin Collection
142 ANNUAL REPORT 2018-19
and talk on the subject, Garba Dance & Hi
Tea on the occasion of Teej Celebration.
6. Stage Plays- “The Would be Gentleman” by
Drashta Entertainers & “Har Guruvaar” by
Subrang Theatre Group & “August Osage
County” by Dramatech.
14.55 CANTEEN
(i) Meetings were held with Ministries/
Departments for adoption/Notification of
RRs for canteen staff and filling up of posts
lying vacant in Departmental Canteens.
(ii) Training was imparted to canteen staff
to facilitate registration of Departmental
Canteens under Food Safety & Standards Act,
2006 and Rules & Regulations there under.
(iii) Amendment was carried out in Model RRs of
the post of Halwai-cum-Cook in Type ‘D’ Non-
Statutory Departmental Canteens.
(iv) In the month of January 2019, an amount of
Rs. 47 Lakhs has been released to five offices
for modernization of their Departmental
Canteens.
 15
CHAPTER The Right To Information

MANDATE
•• Administration of the RTI Act and Rules including amendments thereof.
•• Issue of Guidelines and clarification on RTI.
•• Implementation of the Annual Programme titled ‘Improving Transparency and Accountability in
Government through Effective Implementation of RTI Act’.
•• Management of RTI online web portal.
•• Administrative matters of Central Information Commission.
•• Selection of Chief Information Commissioner and Information Commissioners in the Central
Information Commission.
•• Framing of Right to Privacy Law.

SALIENT FEATURES OF THE RIGHT TO
INFORMATION ACT, 2005
15.1  To set out a practical regime for securing
information by citizens from the Public Authorities
and to promote transparency and accountability in
the working of all Public Authorities, the Parliament
enacted the Right to Information Act in 2005.
15.2  The Act is comprehensive and covers
disclosure of information by public authorities
on matters of governance. It is applicable to
Government at all levels- Union, State and Local
and also to the bodies owned, controlled or
substantially financed directly or indirectly by
the Government. It covers legislative bodies, the
judiciary, the executive and Constitutional bodies.
15.3  The Act casts an obligation on public
authorities for suo-motu disclosure/publication
of of information held by them. It also requires
the public authorities to supply information called
for by any citizen and to permit him to inspect
the documents and collect samples of various
works. The procedure for seeking information
is very simple. A person seeking information
has to make a request to the concerned Public
Information Officer indicating the information
required. The request may be sent either by post,
or be submitted in person or online if such facilty
exists with the public authority. It can be made in
Hindi or English or in the official language of the
area in which the application is made.
15.4  The Act creates the machinery to ensure
supply of information, which consists of Public
Information Officers, Assistant Public Information
Officers, Departmental Appellate Authorities,
independent Central and State Information
Commissions etc.
15.5  The Act requires information to be provided

ANNUAL REPORT 2018-19 143

 The Right to Information
in time bound manner. A Public Information
Officer is required to send information called for
at the specified address within 30 days. In case the
information concerns the life or liberty of a person,
it has to be provided within forty eight hours. The
act provides for imposition of stringent penalty on
the Public Information Officer if the information is
not provided within the prescribed period which
could be Rs.250 per day of delay subject to a
maximum penalty of Rs. 25000.
15.6  The Act has created a system of two appeals.
On not being provided information within the
prescribed period or on not being satisfied
with the reply provided, an applicant can make
first appeal within 30 days to the departmental
appellate authority, who is generally the next
superior officer to the Public Information Officer. If
not satisfied with the decision of the first appellate
authority, the applicant can file a second appeal
to the Central Information Commission or the
State Information Commission, as the case may
be, within 90 days.
15.7  However, certain types of information
pertaining to security of the country, scientific or
economic interest of the country and information
on trade secrets etc. are exempted from disclosure.
Certain security or intelligence organizations, have
been exempted from disclosing any information
except that pertaining to corruption or violation
of human rights. Such organizations are required
to designate Public Information Officers and first
Appellate Authorities to deal with applications
and appeals relating to information pertaining to
corruption or violation of human rights.
15.8  With a view to create a brand for the Right
to Information, a logo as given below had been
adopted for the RTI on 28th October, 2010. The
144 ANNUAL REPORT 2018-19
logo is very simple and iconic. A sheet of paper
with information on it, and the authority figure
behind it-providing the information.This represents
the two key stakeholders in the process of sharing
information under the RTI Act.
CENTRAL INFORMATION COMMISSION
15.9  The Government of India has constituted
a Central Information Commission and, all
the 29 States to which the Act applies have
constituted State Information Commissions. These
Commissions are high powered independent
bodies which, inter-alia, can look into the complaints
made to them and decide the appeals. The
Commissions have power to impose penalty on
the defaulting Public Information Officers. Central
Information Commission entertains complaints
and appeals in case of offices, financial institutions,
public sector undertakings, etc. under the Central
Government and the Union Territories while the
State Information Commissions entertain appeals
pertaining to offices, financial institutions, public
sector undertakings, etc. under the concerned
State Government.
15.10 The Central Information Commission,
when constituted initially, had five
Commissioners including the Chief Information
Commissioner. With the last appointment of
one Chief Information Commissioner and four
Information Commissioners on 1st January,
2019. The Commission has now SIX Information
Commissioners apart from the Chief Information
Commissioner.

RIGHT TO INFORMATION RULES, 2012
15.11  In supersession of the Central Information
Commission (Appeal Procedure) Rules, 2005 and
the Right to Information (Regulation of Fee and
Cost) Rules, 2005, the Right to Information Rules,
2012 has been notified in the Gazette of India on
31st July, 2012.
15.12  The Right to Information Rules, 2012
provide inter-alia that a request for obtaining
information shall be accompanied by an application
fee of rupees ten by way of cash against proper
receipt or by demand draft or bankers’ cheque or
Indian Postal Order payable to the Account Officer
of the public authority. The applicant may have to
pay fee in addition to application fee for obtaining
documents or for inspecting the documents.The
persons below poverty line are not required to pay
any fee for seeking information.
15.13  The RTI Rules, 2012 also prescribe the
procedure for deciding appeals by the Central
Information Commission, covering the following
aspects:
(i) Documents to be enclosed with the appeal;
(ii) Return of Appeal
(iii) Process of Appeal
(iv) Procedure for deciding appeals
(v) Presence of the appellant before the
Commission
(vi) Presentation by the Public Authority
(vii) Service of notice by Commission
(viii) Order of the Commission
Chapter - 15
RTI WEBSITE
15.14  There is a dedicated website on RTI www.
rti.gov.in, which contains valuable information
including circulars, notifications and Guides on
RTI, search facility for locating CPIOs and Appellate
Authorities in Central Government etc. It has links
with other RTI related sites as well.
ANNUAL PROGRAMME ON RIGHT TO
INFORMATION
15.15 The Government has launched a
Centrally Sponsored Plan Scheme “Improving
Transparency and Accountability in Government
through Effective Implementation of the Right
to Information Act” in August, 2010 to undertake
activities in the area of awareness generation
and capacity building. Under the scheme, the
State Administrative Training Institutes and State
Information Commissions are supported through
release of grants for awareness generation and
training programmes of all stakeholders. The total
outlay of the scheme under XIIth Five Year Plan was
Rs.110.36 crores. Afterwards the Scheme has been
changed to an Annual Programme. During the last
financial year i.e., 2017-18 an expenditure of Rs.5.37
crores has been incurred under the Scheme. During
the current F.Y i.e 2018-19, an amount of Rs 4.54
crores has been released till 31.03.2019.
TRAINING:
15.16  The above Plan Scheme has components
of training of Public Information Officers / First
Appellate Authorities of Centre as well as States. On
the training of State PIOs, a sum of Rs.2.83 Crores
was released to Administrative Training Institutes
during the current Financial Year (upto 31.03.2019).
ANNUAL REPORT 2018-19 145
 The Right to Information

AWARENESS GENERATION FOR RTI: implementation of the Act, including its success,
constraints in its implementation and how those
15.17  The component of awareness generation
are being/could be overcome and what more
includes Organization of Workshops, RTI Week
needs to be done to help achieve the objectives
Celebration, Innovative Awareness Generation
of the Act. During the fellowship period each fellow
Programmes and Publication of Guidebooks.
is granted a total stipend of upto Rs.2.00 lakhs. The
During the year under review an expenditure of
fellowship has been started from 2010.
Rs. 141.54 lakhs was incurred on these components
during the current Financial Year (till 31.03.2019).
RTI CELLS IN MINISTRIES / DEPARTMENTS

INTERNSHIP ON RTI: 15.20 Department of Personnel & Training

15.18  Considering the need to consolidate
and document the experiences of the Ministries
/ Departments of Government of India in the
implementation of RTI, its successes, constraints
in implementation, to identify the areas which
need more attention, to address the gap areas
and to see what more needs to be done to
help achieve the objectives of the RTI Act, DOPT
provides Short Term Internships to Undergraduates
pursuing the five year integrated course in Law
and pursuing Graduation in Law to conduct an
analysis of applications received under RTI Act in
Select Public Authorities. During the year under
review, Internship was offered to 10 (Ten) interns
under RTI Internship Programme from 26.06.2018
till 25.08.2018 out of which 09 (Nine) interns
successfully completed the internship.
RTI FELLOWSHIP:
15.19  The RTI fellowship of 3-month duration is
awarded every year to four fellows in the age group
of 25-40 years from the field of Media/Journalism/
Civil Society Organizations associated with RTI/RTI
Trainers to conduct field based research on themes
relating to RTI with the aim that the research output
will enhance our understanding of the status of the
provides a one-time grant of Rs.50, 000/- under
the Annual Programme for setting up RTI Cells in
the Central Ministries / Departments to streamline
receipt and disposal of RTI applications / appeals
and orders. So far 39 Central Public Authorities
have received grants for setting up RTI Cells.
RTI ONLINE PORTAL
15.21  A web portal namely ‘RTI Online’ has been
launched to provide the facility for the Indian
Citizens to file online RTI applications and first
appeals and also to make online payment of
RTI fees. The prescribed fee can be paid by the
applicant through internet banking of the State
Bank of India as well as by Credit/Debit cards of
VISA / Master, through the payment gateway of
SBI, which is linked to RTI Online portal.
15.22  The RTI online portal provides for sending
online replies to applications and appeals, though
reply can be sent by regular post also. For the
successful implementation of this facility, extensive
training to the CPIOs / FAAs has been provided by
DOPT, with the help of NIC. Till 31.03.2019, 2234
Public Authorities have been aligned with this
portal.

146 ANNUAL REPORT 2018-19

 Chapter - 15

SUO MOTU / PROACTIVE DISCLOSURE 15.25  The guidelines further provide that each
Central Ministry/ Public Authority should get its
15.23  Section 4(1)(b) of the RTI Act lays down
proactive disclosure package audited by a third
the information which should be disclosed by
party every year and that such audit should
Public Authorities on a suo motu or proactive
be communicated to the Central Information
basis. Sections 4(2) and 4(3) of the Act prescribe
Commission annually through publication on
the method of dissemination of this information.
their own websites along with the names of the
In order to improve the proactive disclosure,
third party auditors. Under these guidelines it is
Government of India constituted a Task Force
mandatory that a senior officer of the level of
on Suo motu disclosure in May, 2011. After
Joint Secretary in the case of Ministry/Department
considering the recommendations of the Task
and Additional HoD in the case of attached/
Force, the Government of India has issued
subordinate offices, is nominated as nodal officer
guidelines to Central Ministries / Departments for
for ensuring compliance with the proactive
Proactive Disclosure under section 4 of the RTI Act
disclosure guidelines.
on 15.4.2013. These guidelines envisage –
15.26 State Governments have also been
(a) Suo motu disclosure of more items under
requested to consider issuing similar guidelines,
section 4,
along with templates for disclosure at various levels,
(b) guidelines for digital publication of proactive for better implementation of suo motu disclosure
disclosure, at State level. Four areas have been identified for
development of templates viz. Public distribution
(c) detailing of certain clauses of section 4(1)(b)
system, Panchayats, MGNREGA and Primary and
to make disclosure more effective
Secondary Schools.
(d) compliance mechanism for suo motu
disclosure 15.27  A facility to upload the reply of RTI
applications and first appeals on the respective
(e) personal information of an individual not to
website of the Ministry/Department has been
be disclosed
started from 31st October, 2014. All the Ministries/
15.24  As per the guidelines, Pubic Authorities Departments of Govt. of India have been requested
may publish information relating to procurement, to upload the reply to RTI application and first
public private partnerships, transfer policy and appeal on their respective websites, except the
orders, RTI applications, CAG and PAC paras, replies relating to the personal information of an
citizens’ charter, discretional and non-discretionary individual, if they do not serve any public interest.
grants, foreign tours of Prime Minister and Ministers.

ANNUAL REPORT 2018-19 147

 16 Grievance Redressal Mechanism
CHAPTER
& Citizens’ Charter
Citizens/ Client's Charter and Sevottam
Compliant Public Grievance System of the
Department:
16.1 The Citizens’/Clients’ Charter of the
Department is being reviewed by the Task Force
constituted by the Department. The services
included in the citizens’/clients’charter are:
i. Processing of proposals for ACC approval.
ii. Allocation of Service on the basis of result
of Civil Services Examination (Display on
website of this Department)
iii Nomination of candidate to whom service
allocated for Foundation Course (Display on
website of this Department)
iv Release of holiday list for the Government
Department/organisations.
v. Release of Grants-in-aid to staff side Secretariat
of National Council (JCM).
vi. Grant of advice on disagreement cases with
UPSC on disciplinary matters.
vii. Clarification on ACRs/APARs.
viii. Processing for extension of ad-hoc
appointment /Grant of approval.
ix. Processing of proposals for framing/
amendment/relaxation of RRs (including
proposals received online on RRFAMS).
x. Cadre Clearance for Deputation.
148 ANNUAL REPORT 2018-19
xi. NOC for filling up of posts in Government
organisation.
xii. Nomination of officers under domestic
Funding of Foreign Training- Long Term
Training Programmes (6 months- 1 year) &
Short Term Training Programmes (up to 6
month).
xiii. Nomination of officers for Advanced
Professional Programme in Public
Administration (APPPA).
xiv. Advice /clarification to Ministries/
Departments on the issue of Reservation
in services to SC, ST, OBC, PWD and Ex-
Servicemen.
xv. Payment to vendors for invoices submitted,
except air bills, submitted complete in all
respects.
16.2  Review of implementation of Citizens’/
Clients’ Charter is a continuous process and the
Department is committed to include more services
and improve service standards.
Public Grievances Redressal System
16.3 The Department is implementing the
centralized Public Grievances Redressal and
Monitoring System (CPGRAMS), an online grievance
redressal mechanism, developed and monitored
by the Department of Administrative Reforms
and Public Grievances (DARPG). During the period
 Chapter - 16

from April, 2018 to March, 2019 the Department 16.6  Joint Secretary (Admn.), DoPT is the Nodal
has received 18591 grievances in CPGRAMS, out Officer of Public Grievances for DoPT. As per
of which 17091 grievances have been disposed of. the instructions of Department of Administrative
Reforms & Public Grievances, Wednesdays are
16.4 In addition, this Department receives
observed as meeting-less days so that the citizens
grievances in printed/handwritten copies as well
can meet the officers concerned with their
from citizens and forwarded by other Ministeries/
grievances.
Departments of the Government of India. These
Grievances are forwarded to various Divisions
Information and Facilitation Centre
concerned in DoPT for examination and redressal.
The grievances which do not pertain to this 16.7  Information and Facilitation Centre (IFC) of
Department are forwarded to the Ministries / this Department is functioning with a Help Desk for
Departments concerned and the petitioners are providing information to the citizens, both at North
informed, accordingly. Block and Lok Nayak Bhawan, New Delhi. Apart
from facilitating and guiding the citizens, the IFC
16.5  Grievance redressal position, the obstacles
disseminates information regarding Department
which prevent as early resolution as well as
of Personnel and Training and its activities. IFC
measures to improve on the performance
has been set up with a view to facilitating easy
are discussed at regular intervals under the
accessibility for the citizens.
Chairpersonship of both the JS (PG) and
Secretary (P).

ANNUAL REPORT 2018-19 149

 17 Progressive Use of Hindi in
CHAPTER
Official Work
17.0  The Ministry continued to make concerted
efforts to promote the use of Hindi in official work
and to ensure compliance of the provisions of the
Official Language Act, 1963 as amended in 1967 and
Official Language Rules, 1976 framed thereunder.
Various Orders/Instructions issued from time to
time by the Department of Official Language
with a view to ensure proper implementation of
the Official Language Policy of the Union are also
implemented in the Ministry.
17.1  MACHINERY FOR IMPLEMENTA-
TION AND TRANSLATION
17.1.1  The Ministry has a full-fledged Official
Language Division headed by a Joint Director
(OL) with 01 (One) Deputy Director (Post Vacant)
and 02 (Two) Assistant Directors (one post vacant)
and other supporting staff. This Division caters
to the needs of the Department of Personnel
and Training. There is a separate OL section
under a Deputy Director (Official Language) with
necessary supporting staff in the Department of
Administrative Reforms and Public Grievances.
Likewise, there is also a separate OL section under
01 (One) Assistant Director (OL) with necessary
supporting staff in Department of Pension and
Pensioners’ Welfare. Besides monitoring the
implementation of the Official Language Policy
and the Annual Programme, the Official Language
Division arranges in-service training for the staff for
learning Hindi Language, Hindi Stenography and
Hindi Typewriting. It also undertakes translation
150 ANNUAL REPORT 2018-19
of the materials received from various Sections/
Desks of the Department from English to Hindi
and vice versa such as General Orders, Standard
forms, Notifications, Resolutions, Cabinet Notes
(except the annexures relating to other Ministries/
Departments), Administrative and other Reports,
Press Releases and Periodic Statements/Summaries
etc. referred to in section 3(3) of the Official
Language Act, 1963 in addition to Parliamentary
and Budgetary matters.
17.2 VARIOUS COMMITTEES FOR
EFFECTIVE IMPLEMENTATION OF OFFICIAL
LANGUAGE POLICY
17.2.1 Kendriya Hindi Samiti
Kendriya Hindi Samiti headed by the Hon’ble Prime
Minister suggests various ways and means to the
Ministries/Departments to promote the use of
Official Language Hindi in the official work. Last
meeting of the committee was recently held on
06.09.2018 under the chairmanship of the Hon’ble
Prime Minister. The directions and follow up
actions the Committee are being implemented in
the Department.
17.2.2 Hindi Salahakar Samiti
This is a high committee consisting of 30 members.
The Hindi Salahakar Samiti of this Ministry was
reconstituted on 12.04.2014 after the constitution
of 16th Lok Sabha. The twelvth meeting of the
committee was held in New Delhi under the

chairmanship of Hon’ble Minister of State (PP) on
16th February, 2018 in which progressive use of
Hindi in official work of the Ministry was reviewed.
17.2.3 Kendriya Rajbhasha Karyanvayan Samiti
Kendriya Rajbhasha Karyanvayan Samiti is headed
by the Secretary, Department of Official Language
which reviews the ongoing progress of the use of
Hindi in all Ministries/Departments of Government
of India. The directions of this Committee are being
complied with in the Department.
17.2.4 Official Language Implementation
Committee (OLIC)
The meetings of the Official Language
Implementation Committee (OLIC) of the
Department of Personnel and Training are held
periodically in the Department to discuss the
Quarterly Progress Reports and suggest various
measures for progressive use of Official Language
Hindi in the Department. The meetings of Official
Language Implementation Committee (OLIC)
are being held regularly in the Department. Last
meeting was held on 23.01.2019. The Quarterly
Progress Reports related to Official Language Hindi
are reviewed in the meetings of Official Language
Implementation Committee (OLIC) and various
measures are taken for progressive use of Official
Language Hindi in the Department.
17.2.5 Official Language Implementation
Committee (OLIC) of Attached Offices
All the attached/subordinate offices of the ministry
have their own Official Language Section and they
have their own Official Language Implementation
Committee (OLIC). The meetings of Official
Language Implementation Committee are held
regularly in these offices and the representatives
of the Department also attend these meetings.
Chapter - 17
17.3 SPECIFIC MEASURES TAKEN FOR
PROMOTING THE USE OF OFFICIAL
LANGUAGE HINDI
17.3.1 Quarterly Progress Report and Annual
Assessment Report
To assess the work done by the personnels in
Hindi in their official work, a Quarterly Progress
Report is compiled after collecting relevant data
from various Divisions/Sections in a prescribed
proforma and sent to the Department of Official
Language, Ministry of Home Affairs on regular
basis. Similarly, Annual Assessment Report is also
sent to the Department of Official Language,
Ministry of Home Affairs.
17.4  CASH AWARDS AND INCENTIVE
SCHEMES
Various incentive schemes of the Department
of Official Language to encourage officers and
employees to do their official work in Hindi are
in vogue in all the government departments. One
such scheme is in vogue in this Department under
which cash awards are given to staff members who
carry out their official work (Noting & Drafting) in
Hindi.
17.5  HINDI WORKSHOPS
Hindi Workshops are organized in the Department
to remove the hesitation among the officers and
employees to do their official work in Hindi in which
all the participants are given practical training
of Rajbhasha Hindi. During the period under
review, three Hindi Workshops were organized
on 18.05.2018, 12.09.2018 and 07.12.2018 at
North Block, New Delhi and the fourth workshop
is proposed to be held on 26th March, 2019.
ANNUAL REPORT 2018-19 151
 Progressive Use of Hindi in Official Work

17.6  ORGANISING HINDI FORTNIGHT/ Challenges Being Faced in Working in Hindi as

DIWAS Official Language was also organized as the 10th
competition in this series on this occasion in which
Hindi Fortnight was organized in the Department
a Hon’ble member of Hindi Salahkar Samiti along
from 13th September, 2018 to 27th September, 2018.
with a large number of officers and employees of
During the fortnight ten (10) competitions namely
the Department enthusiastically participated and
Hindi Noting & Drafting (Hindi/Non-Hindi), Hindi
the participants who secured first, second and
Essay Writing (Hindi/Non-Hindi), Official Language
third positions and also those who performed well
Hindi and General Knowledge, Translation, Hindi
were awarded with cash prizes and commendation
Story Writing, Hindi Extempore and Hindi Poetry
certificates by the Hon’ble Minister of State in the
Recitation etc. were organized. Hindi Symposium:
award ceremony organized on 1st February, 2019.

17.7  HINDI IN TRAINING INSTITUTIONS LBSNAA, the teaching material of main subjects
are provided in book form and translation of the
The two Training Institutions under the Ministry
lecture notes of the topics taken by the faculty
viz. Lal Bahadur Shastri National Academy of
members is provided immediately on the demand
Administration (LBSNAA), Mussoorie and the
of trainee officers. Institute of Secretariat Training
Institute of Secretariat Training and Management
and Management (ISTM) also has its all the training
(ISTM), New Delhi have made considerable progress
material available in bilingual form.
in providing the training materials in Hindi also. In

152 ANNUAL REPORT 2018-19


17.8  MONITORING AND INSPECTION
The progress made in Hindi for effective
implementation of the Official Language Policy is
reviewed on the basis of Quarterly Progress Report
and Annual Assessment Report. The progress
made in the progressive use of Hindi is discussed
at length in the quarterly meetings of internal
Official Language Implementation Committee in
which remedial measures are suggested to remove
the shortcomings found.
Besides, Divisions/Sections and the Attached
Offices of the Ministry are inspected by Official
Language Section of the Department of Personnel
and Training in a phased manner and necessary
measures are taken and directions are given to
overcome the practical difficulties experienced in
the course of implementing the Official Language
Policy of the Union.
During the year under review, subordinate
offices viz. Institute of Secretariat Training and
Management (ISTM) and Public Enterprises
Selection Board (PESB) located at New Delhi were
inspected on 30.10.2018 and 30.11.2018 from
the point of view of implementation of Official
Language in their official work and the progressive
use of Hindi in their work was also reviewed.
Other subordinate/attached offices namely Anti-
Corruption Branch of CBI located at Port blair and
Staff Selection Commission, North Eastern Region
located at Guwahati are scheduled to be inspected
from 25.03.2019 to 28.03.2019 and 02.04.2019 to
04.04.2019 respectively as per normal course of
inspection being carried out every year to take the
stock of the progress made in the implementation
of the Official Language Hindi.
Chapter - 17
17.9  RAJBHASHA SHIELD YOJANA
With a view to promote competitive and
cooperative feeling and synergy among
subordinate offices and headquarters for
promoting progressive use of Rajbhasha Hindi in
the official work of the Department, an ambitious
shield scheme entitled Rajbhasha Shield Yojana
consisting of two parts was launched. The first part
is meant for the sections located at Headquarters
under which Rajbhasha Shield would be given
to the section using Hindi in its official work
more than any other section and the officers
and employees working there in Hindi would be
rewarded. The second part of the scheme is meant
for the Subordinate Offices in which provisons have
been made to give the Rajbhasha Shield to the
Subordinate Office doing its official work in Hindi
more than any of the Subordinate Offices. Admin-
IV and Reservation (Estt.) sections at Headquarters
and Staff Selection Commission (SSC) among
Subordinate Offices have been selected as the
winners for their outstanding work in Hindi for
the year 2016-17 and 2017-18 respectively. The
yojana has created a spirit of competition and
dynamism for progressing use of Official Language
Hindi among the officers and employees of the
Department.
ANNUAL REPORT 2018-19 153
 Progressive Use of Hindi in Official Work

Distribution of Rajbhasha Shields to winner sections and subordinate office under Rajbhasha Shield Yojana by Hon’ble Minister of
State Dr. Jitendra Singh

154 ANNUAL REPORT 2018-19

 Chapter - 17

17.10  Release of e-Magazine more citizen centric and decentralized. This is a

‘‘KAUSHAL’’ progressive step to make Official Language Hindi
more popular among the officers and employees
In a first of its kind initiative the Department of
of the Department which would go a long way in
Personnel and Training has started an e-magazine
translating the vision of ‘Sabka Sath Sabka Vikas’
christened as “KAUSHAL” to provide a platform
of Government of India into reality by rendering
to the officers and employees of the Department
public administration and public service delivery
to make a creative, conducive and positive
mechanism more inclusive. It would also make
environment for progressive use of Hindi Language
public administration more responsive and
in official work. This initiative leads to a keen desire
accessible with greater participation of citizens
among the officers and employees to give vent to
from across the country irrespective of linguistic
their creative urge in Hindi. Hence, this ambitious
diversity. The magazine has been released by
initiative would help create a positive synergy
Hon’ble Minister of State (PP) during award
among the officers and employees to do their
distribution ceremony held on 1st February, 2019
official work in Official Language Hindi which in
and the link of magazine is available on website
turn will make public administration more and
of the Department.

Release of e-Magazine “KAUSHAL” by Hon’ble Minister of State Dr. Jitendra Singh

ANNUAL REPORT 2018-19 155

 18
CHAPTER Financial Management
18.1 Secretariat: The provision is for
expenditure of the Ministry of Personnel, Public
Grievances & Pensions in respect of:
a) Department of Personnel & Training which is
entrusted with the work relating to framing
/ interpretation of rules and regulations;
recruitment, promotion and reservation
policy; induction, training and refresher
courses for all levels / grades of Civil
Services posts; service conditions, career and
manpower planning, vigilance, discipline
and welfare activities of Central Government
servants; investigation and prosecution in
corruption cases and other serious crimes;
redressal of grievances of public servants.
b) Department of Administrative Reforms &
Public Grievances which is entrusted with
matters relating to Administrative Reforms,
O&M and policy, coordination and redressal
of grievances including those pertaining
to Central Government Agencies; hosting
of Civil Service Day, PM’s Award, Chief
Secretaries Conference etc.
c) Department of Pension & Pensioners Welfare
which administers all activities relating
156 ANNUAL REPORT 2018-19
to retirement benefits including Gratuity,
Pension, fringe benefits to pensioners, etc.
18.2 Central Bureau of Investigation: The
provision is for establishment-related expenditure
of the Central Bureau of Investigation which is
entrusted with investigation and prosecution in
corruption cases against public servants, private
persons, firms and other cases of serious crimes.
This also includes provision for various projects
such as CBI e-Governance, Modernization of
Training Centres of CBI, Establishment of Technical
and Forensic Support Units, Comprehensive
modernization & purchase of land/ construction
of office/ residence buildings for CBI.
18.3 Staff Selection Commission: The provision
is for establishment-related expenditure of the
Staff Selection Commission including expenditure
on the conduct of examinations for recruitment of
staff in Central Ministries/ Departments etc.
18.4 Central Administrative Tribunal: The
provision is for establishment-related expenditure
of the Central Administrative Tribunal which
is entrusted with the redressal of grievances
exclusively of public servants. This also includes
provision for Purchase of Land and Construction
of Building for various Benches of CAT.

18.5 ISTM, LBSNAA & Training Division:
The provision includes establishment related
expenditure of Institute of Secretariat Training &
Management (ISTM), Lal Bahadur Shastri National
Academy of Administration (LBSNAA) & Training
Division, DOPT. These Organizations arrange
several training programmes including foundation
courses, refresher courses, mid-career training, etc.
so as to equip all levels / grades of Secretarial
functionaries with adequate exposure to the latest
rules and regulations, aptitude etc., expenditure
on domestic / overseas travel, course fees etc. in
respect of CSS / CSSS officials who are to undergo
mandatory training at ISTM as a pre-condition for
consideration for promotion to next higher grade
have also been included centrally in the budget
of this Ministry.
18.6  PESB & CIC: The provision is for
establishment related expenditure of Public
Enterprises Selection Board and Central
Information Commission.
18.7  Lokpal: The provision is for establishment
and construction related charged expenditure for
Lokpal.
18.8  Loans to AIS Officers: The provision is
meant for reimbursement to State Governments
towards House Building Advances paid to All India
Service Officers.
Chapter - 18
18.9  Training Schemes: This also includes
provision for Training schemes like Training
for all, Domestic Funding for Foreign Training,
Upgradation of LBSNAA to a Centre of Excellence,
and Augmentation of Training Facilities at ISTM.
18.10 Administrative Reforms & Pensioners’
Scheme: This also includes Scheme provision
for Department of Administrative Reforms &
Public Grievances scheme for Modernisation
of Government Offices, Pilot projects on
Administrative Reforms which consists of
promotion of e-governance, fostering of good
governance, learning from success, sevottam
etc. It also includes allocation for Department of
Pension’s scheme “Pensioners Portal”.
18.11  IIPA & NCGG: This also includes Grants
in Aid allocations to Indian Institute of Public
Administration and National Centre for Good
Governance.
18.12  Autonomous Bodies of DOPT: The
provision includes Grants-in-aid assistance to Grih
Kalyan Kendra & Central Civil Services Cultural &
Sports Board.
18.14  RTI: Fund allocations in respect of DOPT’s
Propagation of RTI Act.
ANNUAL REPORT 2018-19 157
 Financial Management

18.15 Establishment Related

Demand No-72, Ministry of Personnel,Public Grievances & Pensions
(Rs. In crore)
Actuals BE Actuals RE BE
2017-18 2018-19 As on 31st 2018-19 2019-20
Mar, 2019
REVENUE
Administration of Justice (CAT)
(Major Head -2014)
Salary 78.53 83.14 86.23 86.32 89.72
Others 21.96 23.72 23.82 24.41 25.75
Total 100.49 106.86 110.05 110.73 115.47
Public Service Commission(SSC)
(Major Head -2051)
Salary 29.30 31.43 32.63 32.49 34.10
Others 318.82 254.69 109.78 194.62 206.12
Total 348.12 286.12 142.42 227.11 240.22
Secretariat General Services (M/o Personnel, PG & P)
(Major Head -2052)
Salary 77.23 89.99 83.52 88.90 94.07
Others 36.17 52.18 32.49 41.80 48.66
Total 113.40 142.17 116.02 130.70 142.73
Police- Criminal Investigation and Vigilance (CBI and Interpol & Coord Wing)
(Major Head -2055)
Salary 488.78 490.11 533.42 517.51 536.81
Others 129.85 124.39 157.64 169.92 148.00
Total 618.63 614.50 691.06 687.43 684.81
Training(LBSNAA, ISTM & Other Training Schemes)
(Major Head -2070)
Salary 22.45 33.39 29.26 29.70 32.55
Others 47.17 58.19 67.57 68.48 65.34
Total 69.62 91.58 96.83 98.18 97.89

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 Chapter - 18

Actuals BE Actuals RE BE
2017-18 2018-19 As on 31st 2018-19 2019-20
Mar, 2019
Lok Pal
(Major Head -2062)
Salary 0.00 1.45 0.00 0.00 29.71
Others 0.00 2.34 0.00 0.00 66.58
Total 0.00 3.79 0.00 0.00 96.29
Other Expenditure (PESB & CIC)
(Major Head -2070)
Salary 12.15 12.27 11.94 12.49 13.66
Others 20.32 14.27 16.16 16.79 18.35
Total 32.47 26.45 28.09 29.27 32.01
TOTAL (REVENUE)
Salary 708.44 741.78 777.00 767.41 830.62
Others 574.28 529.77 407.46 516.01 578.80
Total 1282.72 1271.55 1184.46 1283.42 1409.42
CAPITAL
Capital Outlay on Police 2.49 2.10 1.16 2.19 4.20
CBI-Motor Vehicles / Machinery &
Equipments
(Major Head -4055)
Capital Outlay on Public Works
Staff Selection Commission (Major Head 0.08 0.01 0.00 0.00 0.00
-4059)
CAT- Purchase of land & Construction 1.88 5.00 4.48 5.00 11.05
of Buildings for various benches of CAT
(Major Head- 4059)
Lokpal- Construction of Building 0.00 0.50 0.00 0.00 5.00
(Major Head- 4059)
Loans & Advances to State Government 11.22 1.65 0.49 0.75 1.65
HBA to AIS Officers (Major Head -7601)
TOTAL (CAPITAL) 15.66 9.26 6.13 7.94 21.90
GRAND TOTAL (GRANT NO 70) 1298.38 1280.81 1190.59 1291.36 1431.32

ANNUAL REPORT 2018-19 159

 Financial Management

18.16  Details of Central Sector Schemes/ Projects of this Ministry as per Statement of
Budget Estimates (SBE) 2019-20
Scheme wise allocations are given below:-
(Rs. in crores)

Sl. No. Name of the Scheme Revenue Budget Revised Expenditure Budget
Or Estimates Estimates as on 31st Estimates
Capital 2018-19 2018-19 Mar, 2018 2019-20
1 2 3 4 6 7 8
I Training Schemes
(a) Training for All – Support R 26.00 26.00 26.00 28.00
for Training Activities and
Capacity Building for Project
Appraisal
(b) Domestic Funding for Foreign R 60.00 60.00 60.00 66.00
Training
(c) Augmentation of Training R 1.00 2.83 1.54 3.00
Facilities at ISTM C 1.00 1.00 0.06 30.77
(d) Improvement of Infrastructure R 11.00 11.00 10.86 11.00
and up gradation of Essential C 17.75 17.75 17.74 18.00
facilities at LBSNAA - Up
gradation of LBSNAA to a
Centre of Excellence
Total – Training Schemes 116.75 118.58 116.20 156.77
II Administrative Reforms & Pensioners’ Scheme
(a) Plan Schemes for R 30.00 30.00 22.47 31.50
Administrative Reforms
(b) Pensioner’s Portal R 6.00 5.75 5.48 6.00
Total - Administrative Reforms 36.00 35.75 27.95 37.50
& Pensioners’ Scheme
  Total 152.75 154.33 144.15 194.27
Revenue 134.00 135.58 126.35 145.50
Capital 18.75 18.75 17.80 48.77

160 ANNUAL REPORT 2018-19

 Chapter - 18

18.17  AUDIT OBSERVATIONS IN RESPECT 18.17.2 Comptroller & Auditor General of India

OF MINISTRY OF PERSONNEL, PUBLIC No C&AG para is pending in this Ministry
GRIEVANCES & PENSIONS

18.17.1 Public Accounts Committee

No PAC para is pending in this Ministry.

18.17.3 Statutory Audit Paras

No. of outstanding No. of Outstanding

S.No. Name of the office paras as on paras as on
31/10/2017 31/03/2019
1 Department of Personnel & Training 51 51
2 Staff Selection Commission 72 32
3 Union Public Service Commission 5 4
4 Institute of Secretariat Training & Management 12 8
5 Department of AR & PG 11 7
6 Deptt. of Pensions & Pensioners’ Welfare 6 9
Lal Bahadur Shastri National Academy of
7 9 17
Administration
8 Central Administrative Tribunal 37 41
9 Central Vigilance Commission 12 15*
10 Central Information Commission 9 14
11 Central Bureau of Investigation 139 170
Total 363 368
*Figures updated till 31/10/2018

All the concerned authorities have been instructed to take steps for early settlement of the audit
objections.

ANNUAL REPORT 2018-19 161

 19 Department of Administrative
CHAPTER
Reforms and Public Grievances

Vision
Excellence in governance for the benefit of all citizens.

Mission
To foster excellence in governance and pursuit of administrative reforms through:
•• Improvements in government policies, structures and processes.
•• Promoting citizen-centric governance with emphasis on grievance redressal.
•• Innovations in e-Governance.
•• Documentation and dissemination of best practices.

Objectives
•• Promoting administrative reforms in government policies and processes.
•• Formulation of policy and coordination of issues relating to redress of grievances.
•• Dissemination of governance knowledge and best practices.
•• Promoting reforms through e-Governance.

EXECUTIVE SUMMARY 19.1 The Department is headed by the

Secretary, Department of Administrative Reforms
19.0  The Department of Administrative Reforms
& Public Grievances and Pensions & Pensioners’
and Public Grievances is the nodal agency of the
Welfare. Available Staff Strength is one Secretary,
Government of India for administrative reforms
One Additional Secretary, 2 Joint Secretaries,
as well as redressal of public grievances relating
7 Directors/Deputy Secretaries and 17 Under
to the States in general and those pertaining
Secretary level officers in the Department.
to Central Government agencies in particular.
There are 7 Divisions in the Department
The Department endeavors to document and
namely Administrative Reforms, Organization
disseminate successful governance practices by
& Methods, e-Governance, Documentation
way of audio-visual media and publications. The
& Dissemination, International Exchange &
Department also undertakes activities in the field
Cooperation, Administration & Coordination and
of international exchange and cooperation to
Public Grievances. An organizational chart of
promote public service reforms.
the Department is at Annexure-II. Incumbency

162 ANNUAL REPORT 2018-19

 Chapter - 19

position of Under Secretary and above level officers
is at Annexure-III. Information regarding steps
taken by this Department for Prevention of sexual
harassment of women at workplace and welfare
of SC, ST, OBC and Persons with Disability (PWD)
are at Annexure-IV and Annexure-V respectively.
2. Organization and Methods.
3. Policy, coordination and monitoring of issues
relating to –
(a) Redress of public grievances in general;
and

(b) Grievances pertaining to Central

19.2 As per the Government of India Allocation
Government agencies.
of Business Rules, the following subjects have been
allocated to the Department of Administrative 4. (a) Research in public management;
Reforms & Public Grievances: (b) 
Liaison with State Governments,
professional institutions etc. in public
1. Administrative Reforms, including
management matters.
e-governance and dissemination of best
practices. 5. Administration of Central Secretariat Manual
of Office Procedure:

PERFORMANCE (2018-19)
Sl.No. Objective Targeted Activities
1. Formulation of policy and coordination (1.1) Review of pendency of grievances in
of issues relating to redress of Ministries/ Departments/ Organizations (including
grievances. all subordinate offices)
(1.2) Training of CPGRAMS in Ministries.
(1.3) Capability building of State ATIs for bringing
in service delivery in their respective State/
Government/ Department.

Dissemination of governance (2.1) Providing financial assistance to States/ UTs

2. knowledge and best practices for professional documentation and dissemination
of Good Governance practices.
(2.2) Production of documentary films on good
governance practices
(2.3) Publishing of books containing articles on
shortlisted and awarded initiatives.

(2.4) Publication of biannual e-magazine ‘Minimum

Government-Maximum Governance’
3. State Collaboration Initiative (3.1) DARPG has sanctioned 41 projects till date in
various States/UTs.

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 Department of Administrative Reforms and Public Grievances

Sl.No. Objective Targeted Activities

4. Redress of public grievance (4.1) Total no of public grievances disposed of in
2018 – 14,98,519.
5. Promoting reforms through (5.1) Organizing National Conference on
e-Governance and National Awards.
e-Governance
(5.2) Publishing of Compendium of select papers
on issues of e-Governance, a booklet on excellence
in e-Governance, a booklet on citations for National
e-Governance Award Winners, and a compilation of
conference papers
6.* Transparency/Service delivery in the (6.1) A Pilot Project of Study of Citizens’ Charters of
Department two Ministries/Departments viz., Ministry of External
Affairs (MEA) and Central Board of Direct Taxes (CBDT)
was conducted through Quality Council of India (QCI)
for improvement of public service delivery through
effective implementation of Citizens’ Charter

(6.2) The single objective of the Project was to

undertake a diagnostic study of services provided
by these two Ministries/Departments with a view
to enhancing the respective Citizens’ Charters by
making it more citizen-centric.

(6.3) The Citizens’ Charter of 80 Ministries/

Departments are available on goicharters.nic.in.
7.* Administrative Reforms (7.1) Prime Minister’s Awards for Excellence in Public
Administration.
(7.2) Organising Civil Services Day.
(7.3) Development of case studies on best practices.
(7.4) Promotion of Administrative Reforms through
simplification of procedure such as abolition of
affidavits and promotion of self certification.
(7.5) Develop Good Governance Index,
recommended by Sectoral Group of Secretaries on
Governnance to present a state-wise comparative
picture about the strong and week areas of service
delivery, which would help them in generating
performance improvement mechanism.

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 Chapter - 19

Sl.No. Objective Targeted Activities

8.* Improving Internal Efficiency/ (8.1) Update departmental strategy to align with
Responsiveness. Plan priorities/objectives of the Scheme.
9.* Ensuring compliance to the Financial (9.1) Timely submission of Action Taken Notes on
Accountability Framework Audit paras of C&AG.

(9.2) Timely submission of Action Taken Reports to

the PAC Sectt. on PAC Reports.

10. e-Office Progress (10.1) 43 Central Ministries and Departments have

already achieved the target of complete e-Office.

11. National Centre for Good Governance (11.1) The Centre is envisaged to be the apex think-
(NCGG) tank that would guide the Government and help in
implementing good Governance reforms.
* Mandatory objectives

19.3 FUNCTIONS Important events/achievements of the

Department
(i) Matters relating to administrative reforms.

(ii) Organization of Civil Services Day and Prime
Minister’s Awards for Excellence in Public
Administration.
(iii) Capacity building, change management
and Government Process Re-engineering to
provide reform through e-Governance.
(iv) e-Office Mission Mode Project under NeGP.
(v) Organisation of National Conference on
e-Governance and National awards on
e-Governance.
(vi) Management of Public Grievance Redressal
Mechanism.
(vii)
Documentation and dissemination of
Good Governance Practices – innovations,
adaptation and replication.
19.4 Promoting Prime Minister’s Awards for
Excellence in Public Adminstration
The Prime Minister’s Awards for Excellence in
Public Administration are awarded by Hon’ble
Prime Minister of India to select districts and
implementing units under various categories. On
21st April, 2018, Hon’ble Prime Minister presented
the Prime Minister’s Awards for Excellence in
Public Administration to selected districts and
implementing units under various categories.
Hon’ble Prime Minister conferred Awards to 11
best performing districts in implementation of
priority programmes namely (i) Pradhan Mantri
Fasal Bima Yojana (ii) Deen Dayal Upadhayay
Grameen Kaushalya Yojana, (iii) Pradhan Mantri
Awas Yojana (Gramin & Urban) and (iv) Promoting
Digital Payments. Two Awards were also conferred

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 Department of Administrative Reforms and Public Grievances
under Innovation category, one of which was for
an ‘Aspirational district’.
19.5 PUBLIC GRIEVANCES
19.5.1.  An online system for grievance redress,
called the ‘Centralized Public Grievance Redress
and Monitoring System (CPGRAMS) has evolved
since 2007. At present its upgraded version 6.0
is in operation w.e.f. 04.01.2018 and is accessible
at http://pgportal.gov.in and also through www.
darpg.gov.in.
19.5.2. During the year, the Division has
extensively used the System to forward public
grievances to both the Central Government
Ministries/Departments/Organisations as well as
the State Governments concerned. The inflow of
both centre and State related grievances is in two
forms (i) through the CPGRAMS and (ii) through
post. The grievances received by post are digitized
and sent online through the System as well as
by post to the Central Ministries/Departments/
Organisations/State Government concerned.
19.5.3.  Dashboard have been created for all the
head of the Ministries/Departments for accessing
the relevant information pertaining to pendency
of grievances in the respective Ministries/
Departments and sub-ordinate organizations
affiliated to them on CPGRAMS. User-id and
passwords have been duly provided to all
concerned.
19.5.4.  For better monitoring, the format of
analytical reports generated online through
CPGRAMS has been duly modified and additional
reports created for the purpose. The colour coding
166 ANNUAL REPORT 2018-19
of the Ministries/Departments have been done as
per their performance on CPGRAMS. The format
includes receipts, disposal and % disposals with
reference to cases pending for 2-6 months, 6-12
months and more than one year.
19.5.5.  A Project Management Unit (PMU) was
set up in the Department for monitoring the
reforms suggested in the study reports on the
Grievance Analysis Study conducted by Quality
Council of India for identifying grievance prone
areas, root cause analysis and systemic reforms.
The PMU recommended 81 reforms out of which
35 reforms have been implemented. An online
Dashboard was launched by the MoS(PP) on
11.4.2018 for monitoring further action on the
reforms recommended by PMU which is accessible
at “pgportal.gov.in”.
19.5.6. Public Grievances Call Centre was
operated through NICSI w.e.f. February, 2016 on
pilot basis till 31st March, 2019 for reminding the
concerned officials of 40 Ministries/Departments/
Organizations to expedite the disposal of grievance
petitions pending for more than two months. The
PG Call Centre has also collected feedback from
the petitioners on some of the grievances disposed
through CPGRAMS.
19.5.7.  Public Grievance Mechanism of PMO
available on website www.pmoindia.gov.in has
been integrated with the pgportal.gov.in. This
enables transfer of grievances lodged to the PMO to
the Central Ministries/Departments/Organisations
and State Governments and monitoring of public
grievances through online CPGRAMS.
19.5.8.   The Public interface of “pgportal.gov.in”

has been duly integrated with the pensioners’
portal and an option has been provided to the
users to lodge pension related grievances to the
pensioners’ portal by clicking the relevant option
on the pg portal. This prevents the lodging of same
grievance on pg portal and pensioner’s portal thus
avoiding duplication.
19.5.9.  A Mobile App has been made available in
the pg portal allowing lodging of public grievances
from android based mobile. The Action Status
can also be viewed on the mobile itself. A new
Mobile App with some added features has been
developed and has been integrated with Unified
Mobile Application for New-age Governance
(UMANG).
19.5.10.  Operational trainings on Centralized
Public Grievance Redress and Monitoring System
(CPGRAMS) have been held regularly on the new
features of CPGRAMS. 375 official have been
trained during the period 1.4.2018 to 31.3.2019.
19.5.11.  During the period from 2018-19, a
total of ten intensive review meetings including
meetings through Video Conferencing Sessions
have been held for reviewing the status of pending
public grievances in Ministries/Departments/
organisations and expediting action on them.
19.5.12. An Award Scheme was launched
for recognizing outstanding performance
on CPGRAMS through issue of Certificate of
Appreciation. The Scheme not only takes into
consideration the number of grievances disposed
by the Ministries/Departments/Organizations,
but also the feedback of the petitioners whose
grievances have been closed in the System. Upto
Chapter - 19
December, 2018, 30 Certificates of Appreciation
has been awarded. Certificate of appreciation was
awarded by MoS (PP) to 9 Ministries/ Departments/
Organizations listed on CPGRAMS for the first and
second quarter of 2018 viz. NITI Ayog, M/o Textiles,
M/o Labour, D/o Administrative Reforms and Public
Grievances, D/o Science and Technology and D/o
Defence Finance, D/o Investment and Public Asset
Management, Ministry of Textiles, UIDAI.
19.6  Citizens' Charter
19.6.1 The Department of Administrative
Reforms and Public Grievances in its efforts
to provide more responsive and citizen-
friendly governance, coordinates the efforts to
formulate and operationalise Citizen’s Charters
in Central Government, State Governments and
UT Administrations. It provides guidelines
for formulation and implementation of the
Citizen’s Charters as well as their evaluation. The
Citizen’s/Client’s Charter (CC) was first introduced
simultaneously in Central Departments and in all
State Governments in May, 1997. The Citizen’s/
Client’s Charter of DARPG has been reviewed
and updated in February, 2019 which has been
uploaded on the website of the Department as well
as on the “goicharters.nic.in”. A copy of updated
Citizen Charter of DARPG is at Annexure.VI.
19.7 Sevottam
19.7.1  Sevottam is a generic framework for
achieving excellence in public service delivery. It
comprises of 3 modules namely, Citizen’s Charter,
Grievance Redressal Mechanism and Capability
Building for Service Delivery. As part of the Strategic
ANNUAL REPORT 2018-19 167
 Department of Administrative Reforms and Public Grievances
Plan for Capability Building towards implementing
Sevottam QMS, a Scheme for Strengthening of
State ATIs/CTIs was implemented during the
12th Five Year Plan 2012-2017 by establishing a
Sevottam Training Cell in ATIs/Govt. approved
Training Institutions in 10 States. This Scheme has
been extended for a further period of 3 years till
31.03.2020.
19.8  INTERNATIONAL EXCHANGE AND
COOPERATION:
19.8.1  The Department works as the nodal point
in respect of matters relating to international
cooperation in the field of Public Administration
and Governance, which includes organizing
programmes and visits of the foreign delegations
to India and visits of Indian delegations abroad
as part of projects / bilateral measures taken
up in accordance with the Memorandum of
Understandings (MOUs)/Agreements signed
between India and other countries (bilateral or
multilateral).
19.8.2  Department of Administrative Reforms
and Public Grievances as the institutional member
and Board member of Commonwealth Association
for Public Administration and Management
(CAPAM) is actively engaged with various strategic
programmes and activities of CAPAM in promoting
good governance across the Commonwealth.
19.8.3  Under Capacity Building in the field
of Public Administration and Governance, the
Department has organized three customized
short-term Foreign Training Programmes on the
theme ‘Minimum Government with Maximum
Governance’ through e-Governance based
Citizen Centric On-line Services, for officers from
Government of India and the States/UTs, including
168 ANNUAL REPORT 2018-19
PM Award winners/National e- Governance Award
winners in the Korea Development Institute (KDI),
Seoul, South Korea in May-June, 2018, Maxwell
Syracuse University, New York, USA in November,
2018 and Duke Centre for International Develoment
(DCID), Duke University, Durham, USA during
January, 2019.
19.8.4 Department has signed/renewed an
Memorandum of Understanding (MoU) with
the Public Service Division of the Republic of
Singapore on Cooperation in the field of Personnel
Management and Public Administration on 1st
June, 2018.
19.8.5  CAPAM International Innovation Awards
Programme was held in conjunction with CAPAM
Biennial conference during 22-24 October, 2018 at
Georgetown, Guyana. Out of the four categories,
India won awards in 2 categories. The initiative
entitled Unnayan Banka- Reinventing Education
Using Technology of Banka District, State of Bihar
has been selected under the Category “Innovation
Incubation”. Another initiative entitled Unified
Agriculture Markets, Co-operation Department of
Government of Karnataka has also been selected
under the Category ‘Innovation in Public Service
Management’ and India won gold medal to this
initiative.
19.9 Promoting Adoption of Self-
declaration and Self-attestation
DARPG has pursued with Ministries/Departments
of the Govt. of India and the State/UTs to review
the requirement of Affidavits and Attestation by
Gazetted Officers in various application forms.
About 58 Ministries/Department of the Central
Government and majority of the States/UTs have
already abolished requirement of Affidavit and

Attestation by Gazetted officers except where it
is required under a statute.
19.10  Minimum Government Maximum
Governance Initiatives (implementation
of e-office-Mission Mode Project)
e-Office is one of the Mission Mode Projects
(MMPs), under the National e-Governance Plan
(NeGP). The project is aimed at significantly
improving the operational efficiency of Central
Government Ministries and Departments through
improvement in the workflow mechanisms and
associated with office procedure manuals. The
DAR&PG is the nodal agency for implementing
the project “e-Office”. Effective steps have been
taken to expedite implementation of e-office in
Central Government Ministries/Departments. 43
Central Ministries and Departments have already
implemented e-Office fully and about 31 Central
Ministries/Departments have also started showing
improving trends.
19.11 INITIATIVE FOR SWACHHATA
PAKHWADA:
19.11.1  DAR&PG undertook massive cleanliness
drive and activities during the Swachhata
Pakhwada w.e.f. 15th September to 30th September,
2018. The Department undertook various activities
for cleanliness of office premises, canteens, toilets,
and surrounding areas adjacent to the building
during the programme. Poster(s) Competition was
organized on the theme ‘Swacch Bharat’ by the
Department on this occasion.
19.12 Promoting Documentation and
Dissemmination of Good Governance
Initiatives
Chapter - 19
The Documentation and Dissemination Division
of the Department primarily carries out the
activities of documentation and dissemination of
good governance practices of Central and State
Governments and Union Territory Administration
with a view to facilitate sharing of experience with
one another and replication elsewhere.
This Department brings out its e- Magazine titled
‘Minimum Government - Maximum Governance’
(MGMG) as an e-Book in its endeavors to document
and disseminate successful good governance
practices. In the e- Magazine, write-ups based on
the shortlisted initiatives as listed at Annexure. VII
of PM Awards and National e- Governance Awards
instituted by DARPG have been compiled. It is
published on the website of the Department in
e-Book form biannually.
19.13 Promoting e-Governance
(National e-Goverance Awards)
The Department of Administrative Reforms &
Public Grievances along with the Ministry of
Electronics and Information Technology, in
association with one of the State Governments,
has been organizing the National Conference
on e-Governance every year since 1997. This
conference provides platform for the senior
officers of the Government including IT Secretaries
of State Governments, IT Managers of the Central
Government, and resource persons, experts,
intellectuals from the industry and academic
institutions, etc. to discuss, exchange views and
experiences relating to various e-Governance
initiatives. This year the Award Ceremony for
distribution of National Awards for e-Governance
2018-19 has been organized on 27th February, 2019
at Dr. B. R Ambedkar International Convention
Centre, New Delhi.   Awards were given under 6
ANNUAL REPORT 2018-19 169
 Department of Administrative Reforms and Public Grievances

categories to recognize achievements in the area of e-Governance. A list of Awarded Projects is as under:-

Awarded Projects
S.No. Award Project Name State
Category-I: Excellence in Government Process Re-engineering for Digital Transformation
1 GOLD Digital Land (Comprehensive System of Land Uttar Pradesh
Management)
2 SILVER Khanij Online Chhattisgarh
3 SPECIAL JURY AWARD IRCTC Rail Connect Mobile App Delhi/GoI
Category- II: Excellence in providing Citizen - Centric Delivery
4 GOLD UMANG Delhi/GoI
5 SILVER MahaRERA Maharashtra
6 SILVER National Scholarship Portal 2.0 GoI/Delhi
Category-III: Excellence in District level initiative in e-Governance i. North-East States + Hilly
States ii. UTs (including Delhi) iii. Other States
7 GOLD MDDA ERP Sub category (i) Uttarakhand
8 SILVER Hello Uttarakhand
Doctor-555
9 GOLD Punarvas Sub category (iii) Andhra Pradesh
Category IV: Outstanding research on Citizen Centric Services by Academic/ Research Institutions
10 GOLD Wind power forecasting services for the Whole Tamil Nadu/GoI
state of Tamil Nadu
11 SILVER Targeted Intervention to Expand and Uttar Pradesh/GoI
Strengthen TB Control Among the Tribal
Populations under RNTCP, India
Category V: Innovative Use of ICT in e-Governance solutions by Startups [Startup as defined
by Department of Industrial Policy and Promotion (DIPP) Government of India]
12 SILVER www.chemicals4construction.com Gujarat
Category VI: Excellence in Adopting Emerging Technologies
13 GOLD Ultra Resolution UAV based Geo-ICT enabled Haryana
Property Tax management system for
Municipal area of Bhiwani
14 SILVER iStart Rajasthan Rajasthan

170 ANNUAL REPORT 2018-19

 Chapter - 19

The Digital Land (Comprehensive System of Land Management) team led by Shri Pravir Kumar (Project Head) accepting the Gold
award for the category Excellence in Government Process Re-engineering for Digital Transformation

The IRCTC Rail Connect Mobile App team led by Shri Sunil Kumar (Project Head) accepting the Special Jury award for the category
Excellence in Government Process Re-engineering for Digital Transformation

ANNUAL REPORT 2018-19 171

 Department of Administrative Reforms and Public Grievances

The UMANG team led by Shri Neeraj Kumar (Project Head) accepting the Gold award for the category Excellence in providing
Citizen-Centric Delivery

The National Scholarship Portal 2.0 team led by Shri S.B. Singh (Project Head) accepting the Silver award for the category
Excellence in providing Citizen-Centric Delivery

172 ANNUAL REPORT 2018-19

 Chapter - 19

The Hello Doctor 555 team led by Ms. Sonika (Project Head) accepting the Silver award for the category Excellence in District level
initiative in e-Governance i. North-East States + Hilly States ii. UTs (including Delhi) iii. Other States

The Ultra Resolution UAV based Geo-ICT enabled Property Tax management system for Municipal area of Bhiwani team led by
Shri. Anshaj Singh (Project Head) accepting the Gold award for the category Excellence in Adopting Emerging Technologies.

ANNUAL REPORT 2018-19 173

 Department of Administrative Reforms and Public Grievances

19.14 CELEBRATION OF INTERNATIONAL all senior officers including Secretary, AR&PG and
DAY OF YOGA other officers/officials participated. Officer/officials
of this Department also participated in the 4rd
19.14.1  DARPG celebrated 4th International Day of
International Day of Yoga held on 21st June, 2018
Yoga on 21st June, 2018. In this connection, regular
at different places.
Yoga classes in the premises of 5th Floor, Sardar Patel
Bhawan during the month of June, 2018 where

174 ANNUAL REPORT 2018-19

 20
CHAPTER Administrative Reforms

Civil Services Day, 2018 and Prime Two documentary films namely ‘A film on Journey
Minister’s Awards Scheme for Excellence of PM’s Awards’ and ‘New India- Shaping the Future’
in Public Administration were screened during the event.
20.1 Government of India celebrates April 21
every year as ‘Civil Services Day’ to rededicate
themselves to the cause of citizens and renew their
commitment to public service and excellence in
work. This date coincides with the date when the
first Home Minister of Independent India Sardar
Vallabhbhai Patel addressed the first batch of
Indian Administrative Service Officers at Metcalfe
House New Delhi. The first such function was held
in Vigyan Bhavan, New Delhi on 21st April, 2006. On
this occasion, the Hon’ble Prime Minister conferred
“Prime Minister’s Awards for Excellence in Public
Administration” to acknowledge, recognize and
award the extraordinary and innovative work done
by officers of the Central and State Governments
including Districts.

20.2 12th Civil Services Day event was organized
on 20-21 April 2018 at Vigyan Bhavan, New Delhi
and inaugurated by Hon’ble Vice President of
India on 20th April 2018. On 21st April, 2018, panel
discussions in plenary and breakaway sessions
on Aspirational districts, identified priority
programmes followed by a Wrap up session
were organized on the day. On 21st April 2018,
the programme included a plenary session on
“Artificial Intelligence for Effective Governance”.
Hon’ble Vice-President of India inaugurating the 12th Civil
Service Day function at Vigyan Bhavan New Delhi on 20th
April, 2018
Prime Minister’s Awards for Excellence in
Public Administration, 2018
20.3 The Prime Minister’s Awards for Excellence
in Public Administration were awarded by Hon’ble
Prime Minister of India to select districts and
implementing units under various categories on
21st April, 2018. Hon’ble Prime Minister conferred

ANNUAL REPORT 2018-19 175

 Administrative Reforms

Awards to 11 best performing districts in

implementation of priority programmes namely
(i) Pradhan Mantri Fasal Bima Yojana (ii) Deen
Dayal Upadhayay Grameen Kaushalya Yojana, (iii)
Pradhan Mantri Awas Yojana (Gramin & Urban) and
(iv) Promoting Digital Payments. Two Awards were
also conferred under Innovation category, one of
which was for an ‘Aspirational district’.

Hon’ble Prime Minister addressing the 12th Civil Services Day

function in New Delhi on 21st April, 2018

Hon’ble Prime Minister presenting the PM Awards for Excellence in Public Administration in New Delhi on 21st April, 2018

20.4 A new category of awards for Additional transformational improvements in processes/

Secretary/Joint Secretary level officers and systems through simplification, process re-
Director/Deputy Secretary serving in Government engineering etc. Two awards were conferred in
of India was also introduced in 2018 to recognize this category.
their contribution towards bringing about

176 ANNUAL REPORT 2018-19


20.5 Application for PM Awards is received
online on a designated portal and evaluated
by three hierarchical Committees i.e. Screening
Committee chaired by Additional Secretary level
officers, Expert Committee chaired by Secretary,
Department of AR&PG and Empowered Committee
chaired by Cabinet Secretary. Citizens’ feedback
of shortlisted Districts/Organizations obtained
through Call Centre, spot study reports and
presentation/interaction by the Districts etc. are
taken into account while selecting the candidates
for PM Awards.
State Collaboration Initiatives
20.6 DARPG provides funds to the State
Governments under the scheme “State
Collaboration Initiatives” with a purpose to
build collaboration with State Governments for
improving public service delivery. The scheme was
revised in 2015-16 to include funding for replication
of PM awarded and National e-Governance
awarded initiatives.
20.6.1  The objective of the State Collaboration
Initiative is to promote and support improvement
in public administration for improving service
delivery through a programmatic approach which
will:
i. Develop collaborative relationships
with central ministries, states and other
stakeholders
ii. Develop a coherent programme of
initiatives which will support and encourage
administrative reform and put citizen at
centre stage, particularly the poor
Chapter - 20
iii. Build capacity at district, state and centre to
ensure optimal use of systems and resources.
Good Governance Index
20.7 Department of Administrative Reform and
Public Grievances (DARPG), GOI has taken a lead in
developing the proposed Good Governance Index
(GGI) recommended by Group of Secretaries (GoS)
on Governance. The proposed Good Governance
Index (GGI) would not only present a comparative
picture but also yield valuable state-wise insights
about their strong and weak areas of service
delivery, which would help them in generating
performance improvement mechanism.
20.7.1  The parameters of Good Governance are
being developed through consultation with various
stakeholders. A brief detail of activities undertaken
as part of consultation is provided below:
National Consultative Meeting:
A one-day national consultative meeting was
organised at Centre for Good Goverannce (CGG),
Hyderabad on 04 May 2017 chaired by Secretary,
DARPG, GoI. The purpose of the meeting was to
present CGG’s approach and methodology for
design and development of Good Governance
Index (GGI) and to seek inputs for refinement in
the same.
Meeting with Ministries of Government
of India
Three rounds of consultations [(i) 01-02 June, 2017
(ii) 08 June, 2017 (iii) 15-16 June,2017] have been
undertaken with 25 Ministries of Government
of India. The purpose of the meetings was to
ANNUAL REPORT 2018-19 177
 Administrative Reforms
understand their mandate/priorities and focus to
achieve Good Governance as well availability of
state/district-level database to identify suitable
indicators which are output and outcome oriented.
State-Level Consultations
•• The purpose of the consultation was to seek
state’s feedback/ comments/suggestions on
indicators and make necessary amendments,
if needed.
•• Regional-conference involving Northern states
organised by the DARPG, GoI at Nainital during
07-08 July, 2017. Second conference involving
remaining states was organised on 22 July,
2017 at CGG, Hyderabad. Third conference was
organized by the DARPG, GoI at Goa during 14-
15 September, 2017. Fourth consultation was
done at Guwahati during 22-23 December,
2017.
National Centre for Good Governance
(NCGG)
20.8 National Centre for Good Governance was
established as an autonomous institute under the
aegis of Department of Personnel and Training
by upgrading the erstwhile National Institute
of Administrative Research, Lal Bahadur Shastri
National Academy of Administration Mussoorie.
DARPG is administrative authority for NCGG
from 8.11.2017. NCGG has been administratively
transferred from DoP&T to DARPG on 08.11.2017.
20.8.1  The Centre is envisaged to be the apex
think-tank that would guide Government and
help in implementing good Governance reforms.
It seeks to be a high-level institute for research and
178 ANNUAL REPORT 2018-19
capacity building to deal with the entire gamut of
governance issues from the National to State to the
local level and in sectors across the Government.
20.8.2  NCGG is governed by a Governing Body,
under the Chairmanship of the Cabinet Secretary,
GoI and a Management Committee with Secretary,
Department of Administrative Reforms and Public
Grievances (DARPG), GoI as the Chairperson.
Objectives of NCGG
•• To be a think tank for governance & policy
reforms, cutting across administrative, social,
economic and financial spheres.
•• To function as a national repository on
information on best practices, initiatives
and methodologies that promote Good
Governance, E-Governance, innovation &
change management within the government;
•• To initiate and participate in action research
and capacity building on various aspects of
regulatory and development administration,
public policy, governance and public
management at National/State & local levels;
•• To advise on key issues in governance and
development synergy across various Ministries/
Departments of GoI, and State Governments;
•• To promote sharing and replication of innovative
ideas and best practices in Governance.
•• To interact with national and international
organizations, in and outside government,
engaged in research and capacity building in
the above spheres.
 Chapter - 20

Mandate of NCGG of Bangladesh, Myanmar & Maldives entrusted

by Ministry of External Affairs (MEA), Govt. of
To promote Good Governance by:
India.
•• Carrying out Action Research/ Studies on issues •• NCGG is also conducting Capacity Building
relating to governance. Training Programme (CBTP) for the civil servants
•• Capacity Building on Public Policy and of Gambia.
Governance at both National and International
level. Capacity Building Training Programmes
(CBTP) on Public Policy and Governance
•• Organizing consultations, workshops, seminars for the States/ UTs
& talks to promote improved governance.
National
Undertaking initiatives for citizen centric
•• NCGG has been conducting Training
governance.
Programmes on Public Policy and Governance
for the Officers of State Civil Servants for
Activities of NCGG Odisha, Madhya Pradesh, Rajasthan, Manipur,
Capacity Building Training Programmes (CBTP) Mizoram& Sikkim.
on Public Policy and Governance for Neighboring •• NCGG is currently engaged to train the
Countries officers from Government of Gujarat on
Comprehensive Training Programme – Public
International Private Partnerships (PPP).
•• NCGG has been conducting Capacity Building
•• Capacity Building Training/Workshops for the
Training Programme (CBTP) for the civil servants
Govt. officers on SDGs (Proposed).

Mid-Career Training Programme for District Administrators of Myanmar(25th March, 2019 – 06th April, 2019)

ANNUAL REPORT 2018-19 179

 Administrative Reforms

Group Photograph of Mid-Career Training Programme for District Administrators of Myanmar

(25th March, 2019 – 06th April, 2019)

180 ANNUAL REPORT 2018-19

 21
CHAPTER PUBLIC GRIEVANCES

MANDATE
The Public Grievances Division is responsible for issuing policy guidelines and coordinating & monitoring
of issues regarding redress of public grievances and staff grievances for the Central Government. In
accordance with federal principle of governance, the grievances relating to States are forwarded to
concerned State Government for appropriate action. In its efforts to provide a more responsive and
citizen friendly governance, the PG Division coordinates efforts to formulate and operationalize the
Citizen’s Charters of various Ministries/Departments/Organisations and State Governments. The PG
Division also coordinates the implementation of Sevottam which is a part of a citizen centric quality
management framework for better service delivery.

21.1 The Allocation of Business Rules, 1961,
allocates to DARPG inter alia, the responsibility
for Policy, Coordination and Monitoring of issues
relating to (a) Redress of Public Grievances in
general and (b) Grievances pertaining to Central
Government Agencies, in particular. The Public
Grievance Division is responsible for this activity
since December 1987. From 1997, the Division
has also been made responsible for several
Citizen Centric Initiatives under the platform of
‘Responsive Government’. These include Citizens’
Charter, Information Facilitation Counters, and
Quality Management System (QMS) framework
called Sevottam, for bringing improvement in
public service delivery on a continuous basis.
21.2 The management of Public Grievances
today envisages reduction in grievances, by
bringing continuous improvement in Public
Service Delivery through the extension of
Quality Management System ‘Sevottam’ at the
Centre as well as in the States. Accordingly, a
Scheme for strengthening of State ATIs through
implementation of Sevottam Cell is in place under
which 10 State ATIs are being funded by the
Department under the scheme.
21.3 The Public Grievances Division has
undertaken the following activities during the
year:-
21.4  Grievance Redress
21.4.1  An online system for grievance redress,
called the ‘Centralized Public Grievance Redress
and Monitoring System’ (CPGRAMS) has evolved
since 2007. At present its upgraded version 6.0
is in operation w.e.f. 04.01.2018 and is accessible
at http://pgportal.gov.in and also through www.
darpg.gov.in. It provides for one time registration
anytime, anywhere 24X7 and enables the citizen
to see all the grievances lodged by him and their
status on a single screen through the Registration

ANNUAL REPORT 2018-19 181

 Public Grievances

numbers generated on lodging of the grievance. Grievances (Cabinet Secretariat), Department

Citizens can use a Mobile App for lodging of
public grievances and the action Status can also
be viewed on the mobile itself. This mobile app
is integrated with Unified Mobile Application
for New-age Governance (UMANG). The app is
available in both Android and iOS versions.
21.4.2  A new mobile app called MyGrievance
has been developed. This app is integrated with
CPGRAMS and is available in Android version.
21.4.3  Public grievance mechanism of PMO, the
President’s Secretariat, the Directorate of Public
of Administrative Reforms & Public Grievances
(DARPG) and the Pensioners’ portal has been
duly integrated through CPGRMS thus enabling
grievances lodged to any of these entities to be
transferred to the Central Ministries/Departments
and State Governments online through CPGRAMS.
The CPGRAMS interlinks 87 Central Ministries/
Departments/Organistions and 36 States /UTs.
There are more than 46,000 sub-ordinate users
listed on it which includes subordinate and field
officers also. CPGRAMS is also available in Hindi.

Grievance Receipts/disposal in CPGRAMS as on 31.03.2019

2000000
Receipts 1866124
1773020
1800000 Disposal 1577500
1498519
1483165
1600000
1262213
1400000
1049749
1200000

1000000 797453

800000

600000

400000

200000

0
2015 2016 2017 2018

Year-wise Receipts/Disposal graph on grievances received on CPGRAMS

182 ANNUAL REPORT 2018-19


Salient features of CPGRAMS:
Total No of Total Ministry/ Total grievances
Organizations Departments/ sent to States
registered in States/UTs by DARPG in
CPGARMS 2018-19 as on
1.4.2018 to
31.03.2019
49000 123 12,527*
* Total No. of Grievances Received by DARPG is 33868 out of
which 5159 have been received Manually/by Post
21.4.4  Extending CPGRAMS to State
Governments/Union Territories - During the
year, the Division has extensively used the
System to forward public grievances to the State
Governments.The inflow of State related grievances
is in two forms (i) through the CPGRAMS and (ii)
through post. The grievances received by post are
digitized and sent both through the System as well
as by post to the State Government concerned.
Redress response as received is sent by post, to
the complainant. During 2018-19 a total of 12,527
grievances have been sent to State Governments
by Department of ARPG. Out of these, 10366 were
received electronically, and 2161 were received by
post or given in person by the complainants.
21.4.5  A Public Grievances Call Centre that was
made operational through NICSI on pilot basis
w.e.f. February, 2016 till 31.3.2019 for reminding the
concerned officials of 40 Ministries/Departments/
Organizations and expediting grievance petitions
which are pending for more than two months. The
PG Call Centre has also collected feedback from the
petitioners on some of the grievances disposed
through CPGRAMS.
21.4.6  A new version 6.0 of Centralized Public
Grievance Redress and Monitoring System
Chapter - 21
(CPGRAMS) with several features viz. one time
registration, lateral transfer of grievances among
Ministries/Departments/organizations, etc. has
been introduced in January, 2018. During the
year 2018-19, 8 operational trainings on CPGRAMS
have been conducted. During the training, the new
features of CPGRAMS are discussed and problems
being faced by the nodal Public Grievance Officers
while redressal of grievances are solved.
21.4.7  During the period from 2018-19, a total
of ten review meetings including five meetings
through inter-active Video Conferencing Sessions
were held for reviewing the status of pending
public grievances in Ministries/Departments and
expediting action on them. The status of Public
Grievances in 87 Central Ministries/Departments
and 10 State Governments have been reviewed
in these meetings.
21.4.8  An Award Scheme has been launched
for recognizing outstanding performance
on CPGRAMS through issue of Certificate of
Appreciation. The Scheme not only takes into
consideration the number of grievances disposed
by the Ministries/ Departments/ Organizations,
but also the feedback of the petitioners
whose grievances have been closed in the
System. Upto December, 2018, 30 Certificates
of Appreciation have been awarded. This year,
Certificate of appreciation was awarded by MoS
(PP) on 08.01.2019 to 9 Ministries/ Departments/
Organizations listed on CPGRAMS for the first and
second quarter of 2018 viz. NITI Ayog, M/o Textiles,
M/o Labour, D/o Administrative Reforms and Public
Grievances, D/o Science and Technology and D/o
Defence Finance, D/o Investment and Public Asset
Management, Ministry of Textiles, UIDAI.
ANNUAL REPORT 2018-19 183
 Public Grievances
Hon’ble Minister Dr. Jitendra Singh Distributed Awards for CPGRAMS Performance
21.4.9  For updation and review of the Citizens’
Charters meetings were held on 20.12.2018 and
4.2.2019 under the Chairmanship of Secretary,
DARPG with 10 Ministries/Departments/
organizations. Four inter-active sessions through
Video Conference were held on 21.1.2019,
20.2.2019, 11.3.2019 and 25.3.2019 under the
Chairmanship of Additional Secretary for review
and updation of the Citizens’ Charters with 87
Ministries/Departments and 10 State Governments.
The Ministries/ Departments were requested to
review and update their Citizens Charter by 30th
April, 2019.
21.4.10   A delegation of Egyptian Government
officials and Cooperative for Assistance and Relief
Everywhere, (CARE) International, officials visited
the Department of Administrative Reforms &
Public Grievances on 26th February, 2019 to discuss
and understand process, modalities and operation
of Citizen Charter process being followed in India. 
21.5 PUBLIC SERVICE DELIVERY
21.5.1  One of the citizen centric initiatives that
184 ANNUAL REPORT 2018-19
were taken by this Department was to develop
a Quality Management System (QMS) framework
called ‘Sevottam’ for bringing excellence in service
delivery by Government organizations. This has
institutionalized an assessment-improvement
framework for improving the quality of service
delivery on a continuous basis through the
involvement of Ministries / Departments and
citizens. Sevottam comprises of 3 modules in
relation to a public service organization viz.,
(a) Citizens’/Clients’ Charter that specifies the
service delivery standards (b) Grievance Redress
Mechanism that gets activated if the service
delivery is not as per standards in the charter, and
(c) Service Delivery Capability of the organization
to delivery service as per standards in the charter.
21.5.2  As part of the Strategic Plan for Capability
Building towards implementing Sevottam QMS,
a Scheme for Strengthening of State ATIs/CTIs
was implemented during the 12th Five Year Plan
2012-2017 by establishing a Sevottam Training
Cell in ATIs/Govt. approved Training Institutions
 Chapter - 21

in 10 States. This Scheme has been extended
for a further period of 3 years till 31.03.2020. The
Scheme has also resulted in building capacity of
the ATI to become consultants for implementing
Quality Management System ‘Sevottam’ in the
departments of the State Governments, including
replication of best practices from other States/
UTs. A number of on-campus and off-campus
training programmes and workshops have been
held by the ATIs for sensitizing the officers of the
State Government for implementation of Citizens’
Charter and Grievance Redress Mechanism.
diagnostic study of services provided by these two
Ministries/Departments with a view to enhancing
the respective Citizens’ Charters by making it more
citizen-centric. The Study has been completed and
the final report of the Study has been shared with
MEA and CBDT. The MEA have already revised the
Citizen’s Charter based on the recommendations
made in the study. CBDT has already initiated
action for revising their Citizens’ Charters as per
the recommendations made in the Study.

21.5.3  An amount of Rs.39.00 lakh has been

released under the above scheme to two State
ATIs viz., Haryana and Punjab in 2018, based on
their performance and the utilization certificates
received from them.

21.6 CITIZENS’/ CLIENTS’ CHARTERS

21.6.1  A Pilot Project of Study of Citizens’
Charters of two Ministries/Departments viz.,
Ministry of External Affairs (MEA) and Central Board
of Direct Taxes (CBDT) was conducted by the PG
Division through Quality Council of India (QCI) for
improvement of public service delivery through
effective implementation of Citizens’ Charter.  The
single objective of the Project was to undertake a

ANNUAL REPORT 2018-19 185

 22 Organisation and Methods
CHAPTER
Division

MANDATE
•• Formulation and simplification of office procedures.
•• Publication and updating of the paper based Central Secretariat Manual of Office Procedures
(CSMOP), electronic based Central Secretariat Manual of e-Office Procedure (CSMeOP) and Record
Retention Schedule (RRS).
•• Aiding and advising the Central Ministries/Departments and States/UTs Governments on O&M
aspects.
•• Implementation of the Plan Scheme of Modernization of Central Government offices located in the
city of Delhi and NCR.

Central Secretariat Manual of Office Certificate shall be provided to all Section

Procedure (CSMOP) Officers and above rank officers.

22.1 The Central Secretariat Manual of Office
Procedure, 2019 (CSMOP) which will cater to both
electronic and paper based file system is under
finalization of the Department. It merges the key
provisions of CSMOP 2015 and 2012 (manual of
electronic office procedure). The CSMOP 2019
seeks to bring about enhanced systemic efficiency
in file management system and office procedures.
The salient features of draft CSMOP 2019 are as
under:-
1. The Manual will have 16 chapters. Definitions
have been categorized as Glossary and given at
the end of the CSMOP 2019. Decision making
in Government, Knowledge Management,
and Digitization Framework are three new
Chapters.
2. The latest practices in e-Office procedures
have been included. Digital Signature
3. Record Management practices in CSMOP,
2019 have been made in consonance with
the provisions of the Public Records Act, 1993
and the Category-A and Category-B records
shall be permanent record. Category-C
records shall be maintained in accordance
with the Record Retention Schedule of the
Department prepared in consultation with
the National Archives of India.
4. CSMOP 2019 places emphasis on Monitoring
of Disposal with specific provision for
monitoring of Receipts, time limits for disposal
of cases, monitoring of court cases/CAT
orders, register of parliamentary assurances.
22.2 An inter-Ministerial Committee constituted
under the Chairmanship of the Additional
Secretary, Department of Administrative Reforms &
Public Grievances (DAR&PG) to review the Records

186 ANNUAL REPORT 2018-19


Management procedure (contained in the CSMOP
& CSMeOP) and Records Retention Schedule of the
Government of India last revised in the year 2012
has given its recommendations. The draft Report
has been circulated to all the Members and will
be finalized in the current financial year.
Modernization of Government Offices
Scheme
22.3 In order to give catalytic effect to
modernization of offices as an overall process
of Administrative Reforms, the DARP&G is
implementing a Plan Scheme for Modernization
of Government offices located in the city of Delhi
Chapter - 22
since the year 1987-88. The scheme has been
extended to the Government offices located in
NCR in the year 2018.
22.4 Under the Scheme the Department
provides 75% financial assistance of the total
cost of the project which is recommended by an
Inter-Ministerial Screening Committee and the
beneficiary has to chip in with 25% of the cost.
Since the year 1987-88 till date, the DAR&PG has
extended a financial assistance of 83.79 crore
approximately for financing 479 modernization
projects/proposals.
ANNUAL REPORT 2018-19 187
 23
CHAPTER e-Governance
23.1 The Department of Administrative Reforms
& Public Grievances along with the Ministry of
Electronics and Information Technology, in association
with one of the State Governments, has been
organizing the National Conference on e-Governance
every year since 1997. This conference provides
platform for the senior officers of the Government
including IT Secretaries of State Governments, IT
Managers of the Central Government, and resource
persons, experts, intellectuals from the industry and
academic institutions, etc. to discuss, exchange views
and experiences relating to various e-Governance
initiatives.
23.2 National Awards for e-Governance
The Digital Land (Comprehensive System of Land Management) team led by Shri. Pravir Kumar (Project Head) accepting the Gold
award for the category Excellence in Government Process Re-engineering for Digital Transformation
188 ANNUAL REPORT 2018-19
23.2.1. This year, the Award Ceremony for
distribution of National Awards for e-Governance
2018-19 has been organized on 27th February,
2019 at Dr. B. R Ambedkar International
Convention Centre, New Delhi. Dr. Jitendra
Singh, Hon’ble Minister of State (Independent
Charge) of the Ministry of Development of North
Eastern Region, Minister of State in the Prime
Minister’s Office, Personnel, Public Grievances
and Pensions, Department of Atomic Energy and
Department of Space has presented the National
e-Governance Awards. Awards were given in 6
categories to recognize achievements in the area
of e-Governance. The six categories under which
Awards were presented are as follows:

(i) Excellence in Government Process Re-
engineering for Digital Transformation.
(ii) Excellence in providing Citizen-Centric
Delivery.
(iii) Excellence in District level Initiative in
e-Governance (i) North-East States + Hilly
States (ii) UTs (including Delhi) (iii) Other
States.
(iv) Outstanding research on Citizen Centric
Services by Academic/Research Institutions.
(v) Innovative Use of ICT in e-Governance
solutions by Start ups [Start up as defined
by Department of Industrial Policy and
Promotion (DIPP) Government of India]
(vi) Excellence in Adopting Emerging
Technologies.
23.2.2  Gold and Silver Awards in each category
has been presented. A Special Jury Award has
Inauguration of the Exhibition by Sh. K. V. Eapen, Secretary, DARPG during the Award Ceremony
Chapter - 23
also been presented in Category-I for IRCTC Rail
Connect Mobile App. An Exhibition has also
been organised to showcase the best practices,
innovative technologies and ICT solutions. The
event included an experience sharing session on
some of the awarded initiatives which are : -
1. IRCTC Rail Connect Mobile App
2. UMANG
3. MDDA ERP
4. Punarvas
5. Hello Doctor 555
6. Wind Power forecasting services for the State
of Tamil Nadu
7. Ultra Resolution UAV based Geo ICT enabled
Property Tax Management System for
Municipal Area of Bhiwani.
ANNUAL REPORT 2018-19 189
 e-Governance
23.2.3  The focus was on Citizen Centric Services
and application of technology for encouraging
development. It is hoped that the exposure will
help in digital transformation of the country by
replication of some of the projects. A film of 10
minutes duration, showcasing the award winning
projects of National Awards for e-Governance.
2018-2019 was launched at the event. Two books
were also released viz. (i) Compendium of Selected
Papers and (ii) Excellence in e-Governance.
23.2.4  The Event was attended by a large number
of delegates from Government of India, State
Governments, Industry, Academia, and Private
Sector.
23.3 e-OFFICE
23.3.1  DAR&PG is the nodal Department for
implementation of e-office project in Central
Ministries/Departments. National Informatics
Centre (NIC) is the technical partner of DARPG in
this project. The e-Office Mission Mode Project
(MMP) was launched in 2011-12 in a phase
manner. DARPG provides financial assistance to
the central Ministries/Departments for e-office
implementation.
23.3.2  Effective steps have been taken by
DAR&PG to expedite implementation of e-office
in all central Government Ministries/Departments
by conducting regular review meetings and
also by establishing a project monitoring unit
in the Department. 43 Central Ministries and
Departments have already achieved the target of
complete e-office and about 31 Central Ministries/
Departments have also started showing improving
trends.
190 ANNUAL REPORT 2018-19
23.3.3  On the spot inspection of Ministries/
Departments who have achieved 80% target
is done before certification. Also Ministries/
Departments performing poorly are invited/
visited for understanding their issues and prepared
roadmaps for improving their performance.
23.4  Guidelines for Indian Government
Websites (GIGW)
23.4.1  NIC had brought out the Guidelines for
Indian Government Websites (GIGW) in 2009, which
was adopted by Department of Administrative
Reforms & Public Grievances. The GIGW were
circulated by the DAR&PG, way back in May, 2009 to
all central Ministries/Departments for compliance
and also furnishing status of action taken in
the matter. Subsequent, to that DAR&PG and
Cabinet Secretariat have made several references
to all the central Ministries/Departments for early
compliance of the websites with the GIGW.
23.4.2  Due to continuous monitoring 66 Central
Ministries/Departments have now become
GIGW compliant and many central Ministries/
Departments are on the way of becoming GIGW
compliant in near future. NIC in collaboration with
DARPG brought out second edition of GIGW-2018
and the same was circulated to all Ministries/
Departments of Govt of India along with all State
Government/ UT Administration for compliance.
 24 International Exchange and
CHAPTER
Cooperation
24.1 The Department of Administrative
Reforms & Public Grievances (DARPG) deals with
matters relating to international exchange and
cooperation in the field of Public Administration
and Governance, which includes, among other
things, organizing programmes and visit of Indian
delegations to foreign countries and visit of foreign
delegations to India as part of projects / bilateral
measures in furtherance of activities included
in the Memorandum of Understandings (MOUs)
/ Agreements signed between India and other
countries (bilateral or multilateral).
24.2 The aim of international exchange and
cooperation component is to share information,
best practices and personnel across national
governments. Presently bilateral MOUs in the
areas of Public Administration and Governance
have been signed with France, Malaysia, Singapore,
United Kingdom, Portugal, China and trilateral
MoU with Brazil and South Africa (IBSA).
24.3  India-Portugal Cooperation
24.3.1  Department has signed an MoU in
June, 2017 with Ministry of the Presidency and
of Administrative Modernization, Government
of Portuguese Republic on ‘Cooperation in the
field of Public Administration and Governance
Reforms’. The areas of co-operation under this MoU
includes Digital transformation of Government,
Administrative simplification and process re-
engineering, Public Service Delivery, Building
and developing staff capability, Sharing good
governance practices in public administration,
Public Grievance Redress Mechanism.
24.3.2  In pursuance of the MoU, a four member
Indian delegation led by Secretary (DARPG) visited
Lisbon, Portugal on 8-9 May, 2018 to attend a first
Senior Consultative Body meeting held under
the Memorandum of Understanding signed with
Government of Portugal. During the meeting
both sides discussed initiatives and approach for
Digital Government, Administrative Simplification
& Public Service Delivery and Public Grievance
Redress Mechanism
ASSOCIATION WITH MULTILATERAL
ORGANIZATIONS IN THE FIELD OF PUBLIC
ADMINISTRATION
24.4  Cooperation with International Institute of
Administrative Sciences (IIAS)
24.4.1  The Department is an institutional member
of the International Institute of Administrative
Sciences (IIAS) since 1998. IIAS was established
for the purpose of promoting the development
of Administrative Sciences, better organization
and operation of public administrative agencies,
improvement of administrative matters and
techniques and for the progress of International
Administration. Additional Secretary (DARPG) is
on the Council of Administration of IIAS in an ex-
officio capacity. Additional Secretary (DARPG) has
ANNUAL REPORT 2018-19 191
 International Exchange and Cooperation

From left to Right : Mr Amararam Gujar (First Secretary, HOC and Commercial), Ms. K. Nandini Singla, Ambassador of India in
Portugal, Mr. K.V. Eapen (Secretary, AR&PG), Ms. Smita Kumar (Joint Secretary, AR&PG), Mr. Sanjay Goel (Joint Secretary, MEITY),
First from Right Ms. Ana Claudia AMA, Mr. Eduardo Ramos, Director Asia Ocenia Division in Ministry of Foreign Affairs, Mr. Pedro
Silva Dias CEO AMA – First Senior Consultative Body meeting held in Lisbon, Portugal

been nominated Vice President for South East Asia
and the Pacific region of IIAS for the term 2016-19.
24.5  Cooperation with Commonwealth
Association for Public Administration and
Management (CAPAM)
24.5.1 The Commonwealth Association for
Public Administration and Management (CAPAM),
is a membership organization dedicated
to strengthening public management and
consolidating democracy and good governance
throughout the Commonwealth. Since inception,
CAPAM has grown to a network of over 1100
members across the Commonwealth countries.
The Department became an institutional member
of CAPAM in 1997.
24.5.2  CAPAM International Innovation Awards
Programme was held in conjunction with CAPAM
Biennial Conference during 22-24 October, 2018 at
Georgetown, Guyana. Out of the four categories,
India won awards in 2 categories. The initiative
entitled “Unnayan Banka- Reinventing Education
Using Technology of Banka District, State of Bihar
has been selected under the Category “Innovation
Incubation”. Another initiative entitled “Unified
Agriculture Markets, Co-operation Department of
Government of Karnataka has also been selected
under the Category ‘Innovation in Public Service
Management’ and India won gold medal to this
initiative..

192 ANNUAL REPORT 2018-19


24.6.  Capacity Building in the field of Public
Administration and Governance
24.6.1  As part of its international collaborative
efforts, Department has been exploring
the possibility of learning and sharing the
administrative experiences of other countries,
particularly in the area of e-Governance and on-
line delivery of public services.
24.6.2 During 2018, the Department has
organized three customised short-term Foreign
Training Programme organised at Korea Development Institute (KDI), Seoul, South Korea
Chapter - 24
Training Programmes on the theme ‘Minimum
Government with Maximum Governance’ through
e-Governance based Citizen Centric On-line
Services, for officers from Government of India
and the States/UTs, including PM Award winners/
National e- Governance Award winners in the Korea
Development Institute (KDI), Seoul, South Korea in
May-June 2018 and Maxwell Syracuse University,
New York, USA during November, 2018 and Duke
Centre for International Development (DCID), Duke
University, Durham, USA during January, 2019.
ANNUAL REPORT 2018-19 193
 International Exchange and Cooperation

Exchange and Cooperation with other for Assistance and Relief Everywhere)
countries International Team visited Department on
26th February, 2019 to carry on discussion
(i) A 8 member delegation from the Cabinet
on the administrative reforms being
Division of the Government of Bangladesh
administered by this Department with
visited India as a part of their capacity
particular focus on Citizen Charter. The
development programme during 20th –
visiting delegation interacted with a team of
28th January, 2019. The delegation visited
Officers led by Joint Secretary, Department of
Department on 22nd January, 2019 to share
Administrative Reforms and Public Grievances.
experiences on Public Grievances. During
The delegation was given a presentation on
discussions, presentation on Public Grievance
Citizen Charter.
Redressal was made before the Bangladesh
delegation.

(ii) A delegation comprising of Egyptian

Government officials and CARE (Cooperative

194 ANNUAL REPORT 2018-19

 25 Documentation and
CHAPTER
Dissemination Division

25.1 The Documentation and Dissemination themes in association with various State
Division of the Department primarily carries out Governments with a view to bring National
the activities of documentation and dissemination and State level organizations along with
of good governance practices of Central and State other stakeholders to share experiences in
Governments and Union Territory Administration the formulation and implementation of good
with a view to facilitate sharing of experience governance practices. This year, first Regional
with one another and replication elsewhere. Conference on the theme “Good Governance:
The activities dealt by the Division are detailed Focus on Aspirational Districts” was held in the
below:- month of September, 2018 at Bhopal, Madhya
Pradesh. Second Regional Conference on the
25.2 Financial Assistance to State theme “Good Governance Initiatives” was held in
Governments/ UT Administrations the month of October, 2018 at Kohima, Nagaland.
for professional documentation and Third Regional Conference on the theme “Good
dissemination of 'Good Governance Governance: Focus on Aspirational Districts”
Practices' was held in the month of December, 2018 at
Thiruvananthapuram, Kerala.
The objective of the Scheme is to provide financial
assistance to support professional documentation
and dissemination of good governance initiatives
by the States/UT with a view to share experiences
with each other and replicate elsewhere. So
far eighty two projects have been sanctioned.
Financial assistance of upto Rs.3.00 lakh is provided
for professional documentation. The report is
required to be in e-Book form, instead of paper
documentation, alongwith a short documentary
film.

25.3 Organization of Regional Shri K. V. Eapen, Secretary, DARPG addressing the valedictory
session of 2-day Regional Conference at Bhopal on 10-11th
Conferences: - September, 2018.

Regional Conferences are organized on specific

ANNUAL REPORT 2018-19 195

 Documentation and Dissemination Division

Shri K. V. Eapen, Secretary, DARPG, addressing the inaugural session of two-day Regional Conference at Kohima, Nagaland on
10-11th October, 2018, Shri Abhishek Singh, Commissioner & Secretary, Government of Nagaland; Shri Neiphiu Rio, Chief Minister,
Nagaland; Shri R. Binchilo Thong, Chief Secretary, Nagaland; and Smt. Vasudha Mishra, Additional Secretary, DARPG are on the dais

Shri K. V. Eapen, Secretary, DARPG addressing the session of 2-day Regional Conference at Thiruvananthapuram on
10 – 11th December, 2018.

25.4 Publication of Books The Division has already published a series of

books on the subject. In the financial year 2018-
This Division publishes books containing articles on
19 three books namely ‘New Pathways’ (on 28
select award winning good governance initiatives.
successful Innovations and 34 Success Stories in
These articles are on the initiatives which were
implementation of select Priority Programmes);
either shortlisted or have been conferred Prime
‘Aspirational Districts: Unlocking Potentials’ (Book
Minister’s Award or National e-Governance Awards.
on development of Strategies for transforming

196 ANNUAL REPORT 2018-19

 Chapter - 25

Aspirational Districts) and ‘Emulating Excellence - Takeaways for Replication‘ have been published.

Shri M. Venkaiah Naidu, Hon’ble Vice-President of India releasing the book ‘Emulating Experience – Takeaways for Replication’ on
20th April, 2018 at Vigyan Bhavan

Shri Narendra Modi, Hon’ble Prime Minister releasing the book “Aspirational Districts: Unlocking Potentials” on the occasion of
Civil Services Day on 21st April, 2018 at Vigyan Bhavan.

ANNUAL REPORT 2018-19 197

 Documentation and Dissemination Division

25.5 Exhibition on the occasion of Civil
Services Day, 2018
An exhibition on Success stories of identified
priority programmes (Pradhan Mantri Fasal Bima
Yojana, Promoting Digital Payments, Pradhan
Mantri Awas Yojana–Urban & Rural, and Deen
Dayal Upadhyaya Grameen Kaushalya Yojana) and
shortlisted Innovations by districts and Central,
State organisations was organized. Creative works
of Civil Servants were also showcased in the
Exhibition. This included books, music, paintings
etc. The exhibition was inaugurated by Shri M.
Venkaiah Naidu, Hon’ble Vice-President of India on
the occasion of Civil Services Day held on 20th
April, 2018.

Shri M. Venkaiah Naidu, Hon’ble Vice-President of India inaugurating the exhibition on the occasion of Civil Services Day held on
20th April, 2018 at Vigyan Bhavan

25.6 Production of Documentary Films on Best
Practices
The Department is engaged in producing
documentary films on best practices across the
country. These films are immensely useful for the
administrators as they facilitate dissemination of
success stories and their replication. Eighty five
such documentary films have been produced so far.
In current financial year, two films namely ‘Journey
of PM Awards, 2018’ and ‘New India- Shaping the
Future’ have been produced & screened during CSD,
2018. The films are available on the Department’s
website, as well as social media platforms such as
twitter and facebook. One film on e-Governance
award initiative was produced and screened during
National Award Ceremony held on 27th February,
2019.
25.7  Publication of ‘Minimum Government –
Maximum Governance’ – A biannual e-Magazine
25.7.1 The Department of Administrative
Reforms and Public Grievances brings out its e-
Magazine titled ‘Minimum Government - Maximum

198 ANNUAL REPORT 2018-19

 Chapter - 25

Governance’ (MGMG) as an e-Book in its endeavors and National e-Governance Awards instituted by
to document and disseminate successful good DARPG have been compiled. It is published on
governance practices. In the e-Magazine, write-ups the website of the Department in e-Book form
based on the shortlisted initiatives of PM Awards biannually.

Dr. Jitendra Singh, Hon'ble Minister of State (I/C), Ministry of DONER, MoS (PMO), Ministry of Personnel, Public Grievances and
Pensions, Department of Atomic Energy & Space releasing the July-December 2018 issue of the DARPG e-Magazine, Minimum
Government - Maximum Governance on 12.02.2019.

25.7.2  The July-December, 2018 issue of the
e-Magazine contains write-ups on 16 select good
governance initiatives that have been shortlisted
for Prime Minister’s Awards, 2018 for Excellence in
Public Administration for effective implementation
of identified Priority Programmes and Innovation to
Districts or Implementing Units and other Central
& State Organizations. This issue has write-ups on
the Priority Programmes, namely Promoting Digital
Payments, Pradhan Mantri Awas Yojana-(Urban
& Rural), Pradhan Mantri Fasal Bima Yojana and
Innovations- Aspirational Districts & others.

ANNUAL REPORT 2018-19 199

 26
CHAPTER Hindi Section

26.1 Hindi Section of the Department of
Administrative Reforms and Public Grievances
is committed to comply with various guidelines
issued by the Department of Official Language to
promote the usage of Hindi language in the office.
26. 2 The main function of the Section is to
render Hindi translation of the works specifically
materials related to Civil Services Day held on
20-21 April, 2018 entrusted by various sections/
officers of the Department and implementation of
the Official Language Policy, which mainly include
compilation of quarterly reports received from
various sections of the Department and send it
in an integrated form to the D/o Official Language
in time; organizing quarterly meeting to discuss
these reports. In addition, all the officers/sections
are made aware of the guidelines issued from time
to time by the D/o Official Language in connection
with promotion of Hindi and their compliance is
also ensured.
26.3 Hindi Pakhwara was organized in the
Department during September 14-28, 2018
wherein various competitions were held i.e.
Essay writing competition, Noting Drafting
competition, Dictation and General Knowledge
etc. Many officers/employees participated in these
competitions and cash prizes were awarded to the
winners of these competitions.
26.4 It is significant that Department has
attended the meetings organised by Department
of Official Language, Ministry of Home Affairs on
various topics regarding implementation of Official
Language Policy for Ministries/Departments.
26.5 The website of Department of
Administrative Reforms and Public Grievances has
been updated and made bilingual.

200 ANNUAL REPORT 2018-19

 27 Department of Pension and
CHAPTER
Pensioners’ Welfare

27.0 The Department of Pension & Pensioners’ 27.1 The Department administers the following
Welfare was set up in 1985 as part of the rules:
Ministry of Personnel, Public Grievances and
i. CCS (Pension) Rules, 1972
Pensions to formulate policy and coordination
of matters relating to retirement benefits of ii. CCS (Commutation of Pension) Rules, 1981
Central Government employees. Being the nodal
iii. CCS (Extra-ordinary Pension) Rules - 1939
Department for pension and pension related
matters, the Department receives a large number iv. GPF (CS) Rules, 1960
of references from Ministries/Departments/PSUs, v. CPF (India) Rules, 1962
etc. The Department also renders advice on
vi. Payment of Arrears of Pension (Nomination)
interpretation of Pension Rules and considers
Rules, 1983
cases referred to it by Ministries/Departments
for relaxation of the provisions of Pension Rules. 27.2 The approximate number of Central
In 2007, the Department initiated a web-based Government Pensioners is as follows:
scheme - Pensioners’ Portal- which has now been
Category of Central No. of Pensioners as
expanded to run all pension welfare activities of
Government on March 31, 2018
Central Government Pensioners.
Pensioners

Vision Civil 10,06,811

Defence 30,86,919
Active and dignified life for Pensioners
Postal 3,09,601
Mission Railways 14,72,000
1. Formulation of Pension Policy. Telecom 3,27,959
2. Timely and smooth payment of pension Total 62,03,290
and other retirement benefits for Central
Government Employees. 27.3 Pensioners’ Portal:
3. Simplification of rules/guidelines and The scheme,‘Pensioners Portal’was started with an
procedure and their dissemination. objective to serve as a one stop information source
4. Facilitating prompt redressal of the pension for the pensioners of Government of India and also
related grievances. facilitate redressal of their grievances online. With
the passage of time, new activities were added
5. Promoting the welfare of pensioners.
under the ‘Pensioners Portal’ which now includes

ANNUAL REPORT 2018-19 201

 Department of Pension and Pensioners’ Welfare
CPENGRAM, Bhavishya, Anubhav and Sankalp etc.
with an objective to create a single window system
for civil pensioners.
Pensioners’ Portal through its website provides
pensioners with updated information on pension
rules, personalized pension road map, online
calculator for calculation of pension/family
pension and redressal of Pensioners’ grievances
through CPENGRAM. These features, for the sake
of convenience, have also been made available
to pensioners through the Mobile App of the
department. With effect from 01.01.2017, for
ensuring transparency and accurate and timely
settlement of pension dues it was made mandatory
for all Ministries/ Departments to process cases on
Bhavishya. Experiences of retirees while working in
the government are being preserved in Anubhav
which has become a treasure-house of information
pertaining to various Departments. The workshops
are being organised to prepare them for post-
retirement life under Sankalp. 69.09 lakh hits were
202 ANNUAL REPORT 2018-19
received on Pensioners Portal as on 26.03.19.
27.4 Centralised Pension Grievance
Registration and Monitoring System
(CPENGRAMS):
The Department of Pension & Pensioners’
Welfare has implemented the improved version
of CPENGRAMS. During the period under report,
concerted efforts were made to bring down the
pendency of old grievances while maintaining
the quality in disposal for which regular review
meetings were held with the Nodal Officers of
various Ministries/ Departments. As a result, 41026
grievances were disposed-off during 01.04.2018
to 31.03.2019 as compared to 34684 during the
previous year i.e. 01.04.2017 to 31.03.2018.
The time limit to redress grievances is 60 days.
During the period 01.04.2018 to 31.03.2019, 87.4%
grievances were disposed of within 60 days as
compared to 85% during the previous year i.e.
01.04.2017 to 31.03.2018.

This department got conducted a root cause
Analysis of pensioners’ grievances by an
independent third party, keeping in focus the
quality of disposal, which in some cases was
not satisfactory. The methodology adopted was
As a result of this exercise the various stake-
holders of grievances were identified and action
taken to rectify the root causes of such grievances.
This included meetings with banks in such cases
where delay took place in initiation of pension/
family pension, disruption in pension credit,
discrepancy in pension amount, not providing
pension slips, delay in giving effect to change in
branch as desired by the pensioner. Similarly, issues
pertaining to CPAO were taken up such as revision
of pre- 01.01.2016 pension revision cases, delay in
issue of revised authority etc.
Chapter - 27
a comprehensive review of focus ministries and
after a Root Cause Analysis arrive on the basis of
the grievances. The feedbacks were also analysed
along with the redressal procedure.
27.5 Pension Adalat:
This Department had started the unique
experiment of holding Pension Adalat of those
cases in CPENGRAMS which were either routinely
closed by various Ministries or not disposed of
within the time-line of 60 days. The methodology
adopted was to invite all the stake-holders of a
particular grievance on a single table viz. the
concerned Department, the PAO, the concerned
Bank and representative of the Pensioner and
resolve the case across the table. Accordingly, the
first Pension Adalat of the Department was held
on September 20, 2017. 29 grievances, pertaining
to different Ministries/Departments, which were
old or where the pensioners had expressed
dissatisfaction over the disposal by the concerned
authorities, were selected from the unresolved
grievances in CPENGRAMS. The petitioners as
well as the concerned stakeholders viz. Ministry/
Departments/Organization/CPAO/Bank, etc were
ANNUAL REPORT 2018-19 203
 Department of Pension and Pensioners’ Welfare
invited to attend the above Adalat. During the
first Pension Adalat, out of the 29 selected cases,
19 cases were resolved in the Adalat itself. 18 out
of these 19 cases, were resolved by accepting the
Encouraged by the response and speedy justice
delivered, the Department organised the 2nd
Pension Adalat on February 9, 2018. 34 pending
pension grievances were taken up and the various
204 ANNUAL REPORT 2018-19
claims of the Pensioners. Suitable instructions
were given to the concerned Departments in the
remaining cases. As on November 30, 2017, out
of 29 grievances raised in Adalat, 26 have been
resolved.
stakeholders from Ministries, Departments, Banks,
CPAO, were called upon to redress the grievances
on the spot.  The cases included revision of Family
Pension, Commutation of Pension, final settlement

of GPF, Fixed Medical Allowance etc.  Out of the
34 selected cases, 20 cases were resolved in the
Adalat itself. Out of these, 19 cases were resolved
by accepting the claims of the Pensioners. Suitable
instructions were conveyed to the concerned
Departments for resolving the remaining cases.
As on November 30, 2018, out of 34 grievances
raised in Adalat, 30 have been resolved.
The Departmental Parliamentary Standing
Committee for Ministry of Personnel, Public
Grievances & Pensions in its 95th Report appreciated
the system of holding Pension Adalats and
suggested that a day may be dedicated to the
Pensioners, as a part of good governance, and
efforts be made to minimise their grievances. The
Committee had suggested holding Pension Adalats,
on a particular day, across Ministries, throughout
the country, with this objective in view.
All India Pension Adalat - 2018: In its attempt
to devote one day in the year to Pensioners,
Department of Pension & Pensioners’ Welfare
conducted an All India Pension Adalat on
September 18, 2018, which was inaugurated by
the Hon’ble MoS (PP).
These Adalats were conducted across Ministries/
Departments throughout the country including all
the Central Armed Police Forces (CAPFs) as well as
non-Civil Ministries viz. Defence, Railways, Telecom
Chapter - 27
and Posts. The Chief Secretaries of States were also
asked to conduct Adalats for the All India Service
Pensioners who fall within the jurisdiction of this
Ministry. The model followed was to bring all the
stake-holders viz. the Heads of the Department, the
PAO office and the concerned Bank, on one table
along with the pensioner or his representative and
provide on-the-spot resolution. From the reports
received, 12,849 cases were taken up for redressal
in these Pension Adalats. 9,368 (73%) grievances
relating to Central Govt. Ministries/Departments/
Organisations were resolved on the same day.
In addition to this, States/UTs, also conducted
Pension Adalat for All India Service retired officers,
during which 1614 grievances were settled on the
same day. This was one of the largest Pensioner
Grievance resolution exercises ever undertaken in
the country.
On the same day, the Department of Pension &
Pensioners’ Welfare also took up 32 grievances
of various Ministries where the pensioner has
expressed his / her dissatisfaction over the
disposal by the concerned authorities. These cases
were selected from the unresolved grievances in
CPENGRAMS portal. In addition, 4 cases which could
not be resolved in the last Pension Adalat were
also reviewed. Out of these, 22 cases were settled
on-the-spot in the Adalat. Suitable instructions/
ANNUAL REPORT 2018-19 205
 Department of Pension and Pensioners’ Welfare

directions were given in the remaining cases to

the concerned Departments/PAO’s/CPAO’s/Banks
to resolve the grievances within a given time frame.

27.6 BHAVISHYA – Online Pension

Sanction and Payment Tracking System:
The total numbers of pensioners of civil Ministries/
Departments in the Central Government is 10.06
lakhs as on 31/03/2018. A very large percentage
of grievances pertain to delay in commencement Till date, 6880 DDOs are on the board of Bhavishya
of pensions by various departments. To stream- processing pension cases of 34554 retiring/
line the process of pension sanction, DOPPW retired employees/family pensioners. Further, this
introduced unique innovative centralized pension application has so far cumulatively processed and
processing software called ‘Bhavishya’ for all issued PPOs in respect of 58,425 employees till
Central Government Civil Ministries/Departments. 26.03.2019.
The ‘Bhavishya’ software was indigenously made
All the Central Armed Police Forces (CAPFs) i.e
by the Department of Pensions and was meant to
BSF, CRPF, CISF, Assam Rifles, ITBP and SSB are
be a common platform for processing of pension
on-board and processing their pension cases
cases on this platform by all Civil Ministries
through Bhavishya. Bhavishya has also been made
and Departments of Government of India. This
operational for processing the Family Pension/
software brought all the stakeholders on a
Invalid Pension/ Extra Ordinary Pension/Extra-
common platform who were till date decentralized
Ordinary Family Pension cases for the employees
on to a single platform. Bhavishya has laid down
covered under National Pension system (NPS).
the foundation of e-PPO with the integration of
PFMS system of Controller General of Accounts and
PARAS system of Central Pension Account Office.
The system laid down a common methodology
incorporating all the rules and regulations of CCS
(Pension) Rules, 1972 and automatic calculation
of pension. This system does automatic pension
processing of dues and therefore eliminates manual
intervention ensuring transparency in the system.
The system on its own keeps throwing up alerts
to the pensioner as well as to the stakeholders for After covering Ministries/Departments, Bhavishya
meeting out the deadlines prescribed for various has been expanded to cover Central Government
stages. As on date in 407 offices pension papers Employees working under UTs and Delhi Police
are moving electronically from retiree to Head of Administration. Accordingly, Hands-on training to
Office, Pay and Account Office and to CPAO. 96 dealing officials of Delhi Police Administration

206 ANNUAL REPORT 2018-19


has been completed by November, 2018 while the
same for UTs i.e. Chandigarh, Daman & Diu, Dadar&
Nagar Haveli and Lakshadweep are under process.
27.7 Creating awareness on pensioners’
entitlements and Rules:
As recommended by the Parliamentary Committee
of the Ministry of Personnel, Public Grievances and
Pensions in its 95th report, the Department this year
made more efforts to reach out to the pensioners,
especially family pensioners, to inform them about
government schemes meant for them including
changes brought about in their entitlements.
A major part of this effort was the making of a
documentary by the Department highlighting
simplification of rules effected with respect to the
pensioners’ entitlements. This documentary was
posted on the official website of the Department,
as well as on YouTube and 1.86 lakh hits were
recorded showing that it was quite popular and
had the desired effect.
Electronic, print and social media have a vital
Chapter - 27
role in creating awareness of pensioners who
are residing in various parts of the country. This
Department therefore, planned and executed
an awareness campaign by utilizing all of the
above as well as holding awareness programs/
workshops in different parts of the country. As
against a budget provision in FY 2018-19 under
the head Advertisement and Publicity of Rs. 3.73
crores, an amount of Rs. 3.61 crores was incurred
by 27.03.2019. The pensioners’ entitlements were
published in 423 national and regional dailies
through the year.
Training programs at various locations were also
organised for the retirees, pensioners and dealing
staff. In this year, 1390 retirees participated in
pre-retirement counselling held at Delhi, Kolkata,
Lucknow, Ghaziabad, Patna and Chennai. 943
officials processing the pension cases were
imparted training about pension rules and online
processing of pension cases. 120 master trainers
were created to further impart the training in their
organization about pension rules and process.
ANNUAL REPORT 2018-19 207
 Department of Pension and Pensioners’ Welfare

27.8 ANUBHAV:
On the directions of the Hon’ble Prime Minister of
India, Department of Pension & Pensioners’ Welfare
had launched an online platform entitled ‘Anubhav’
for sharing experiences of retiring government
employees while working with the Government.
It is envisaged that over a period of time, this
will create a wealth of institutional memory with
replicable ideas and suggestions. This will prove
an invaluable tool for helping in future governance
related issues since a treasure trove of wealth
shall be left behind by the retiring generations of
Government employees and officers.

Further, this department organised an analysis of

the Anubhav portal through an independent third
party with the objective to improve the working
of the portal and concretizing the system of
shortlisting best write ups for Anubhav Awards.
It may be recalled that Anubhav Awards were
instituted in order to encourage Government
servants to leave behind their experiences. As a
result of the same, a proper system for evaluation
of write ups was put in place with participation of
departments other than DoPPW in the evaluation
committee. Different areas of working were also
short-listed for the awards so that all areas of
government working get by and large covered and
to give maximum participation of all departments
with respect to their work.
During the Third Anubhav Award Ceremony, six
Awards were given by the Hon’ble Minister of State
(PP) on September 18, 2018 to selected write-ups
published from April 1, 2017 to March 31, 2018
on Anubhav Portal.
Third Anubhav Awards distribution on September 18, 2018
91 organizations have registered on Anubhav
Portal of this Department, 5992 write-ups have
been published and 2498 write-ups which have
been uploaded are waiting to be published as on
31.03.2019.
27.9 SANKALP:
India has a fast aging population. Average life
expectancy has risen to 69 years India and
pensioners have on an average 10 years of post-
retirement life. Their withdrawal from the work
sphere has important implications for them and
in most cases lead to their confinement within
their private sphere. In short, at retirement, social
vulnerability increases and physical health goes
down due to an inactive life. Ironically, at the
time of retirement the Pensioner is at the height

208 ANNUAL REPORT 2018-19

 Chapter - 27

of experience in the area in which he has devoted

his entire career.

Keeping these factors in view, the Department

initiated the scheme entitled ‘Sankalp’ which aims
to prepare retiring/retired Government servants
for a fulfilling post-retirement life. Under Sankalp,
pre-Retirement Counseling Workshops are being
organized for retirees. These counselling sessions
provide a detailed over-view of entitlements of
the pensioner and other benefits, CGHS facilities,
•• Tree plantation drive was organized on 20.7.18
investment plans, income tax incentives to
by retirees residing in Rohini, Delhi
senior citizens and voluntary engagement after
retirement. Till date, 46 such Pre-Retirement
Counselings Sessions have been organized,
benefitting 5272 number of employees.

‘Training of Trainers’ workshop has also been

initiated to strengthen in-house capabilities
of Government Ministries/Departments for
conducting their own Pre-retirement counseling
for their retiring employees. The Department has
conducted 15 ‘Training of Trainers’ workshops till
date creating a pool of around 760 trainers. These
Master trainers are able to further conduct Pre- •• A workshop was organized on 10.01.18 in the
Retirement Counseling (PRC) for their employees presence of Hon’ble MoS (PP) wherein about
within Departments. 125 retirees interacted with 6 NGOs with a view
to explore volunteer activities in their post
As the desire to remain active and socially
retirement life.
connected attracts retired volunteers to service,
D/o Pension & PW took up following activities this
year where pensioners have offered their services
voluntarily.

•• Pensioners’ Associations took up cleanliness

drives in schools, residential complexes, streets,
drains as well as in Parks. They also conducted
awareness drives on waste collections amongst
children, shop-keepers and households.

ANNUAL REPORT 2018-19 209

 Department of Pension and Pensioners’ Welfare

•• A special awareness program on geriatric health Mysore, Vadodara, Trivandrum & Bangalore. Till
care and yoga was organized on 11.07.18 with 30.11.2018, 2200 number of DLCs was obtained
the help of doctors of the AIIMS & Morarji Desai from homes of aged Pensioners.
National Institute of Yoga at Delhi.

•• Keeping in view the great discomfort

experienced by very senior and ailing Pensioners
in queuing up outside Banks in the month
of November to give their Life Certificate,
the Department undertook a path breaking
initiative: involve Pensioners’ Associations in
eight cities on a pilot basis and obtain Digital
Life Certificate from home of such Pensioners.
For achieving this objective, the Department
procured 24 portable tablets through GeM,
equipped with IRIS scanners, since often finger-
prints do not get picked up easily of aged
people. This was a pilot program conducted in
Noida/Delhi, Chandigarh, Dehradun, Mumbai,

210 ANNUAL REPORT 2018-19


27.10  JEEVAN PRAMAAN:
An Aadhar based scheme for online submission
of digital life certificate through Jeevan Pramaan
portal was launched by the Hon’ble Prime Minister
in November, 2014. Keeping in view the welfare of
pensioners’ this Department has been promoting
Digital Life Certificate i.e. Jeevan Pramaan. The
scheme benefits pensioners specially the old and
infirm who can submit life certificate from the
comfort of their homes anywhere in the country or
abroad. This is an additional facility made available
to Central Government pensioners. It is designed to
eventually cover all pensioners across the country.
DLC from home Pilot Project: The DoPPW, is
conducting Pilot Programme to reach out to aged
(above 80 years) and infirm pensioners who are
unable to visit bank branches and stand in queue
for submission of Annual Life Certificate in the
month of November, to submit Jeevan Pramaan
from their home. The Pilot Programme was run
w.e.f. 01.11.2018 through identified Pensioners
Associations in Dehradun, Mumbai, Bangaluru,
Vadodara, Trivandrum, Mysore, Chandigarh, Noida
and Delhi during the current F.Y 2018-19.
Other efforts made by the Department towards
this endeavour include: -
(i) A Documentary was made, explaining in
Chapter - 27
detail the way in which Digital Life Certificate
can be submitted for making the Pensioners
aware of the methodology for the same. This
documentary was posted on YouTube and
till November 30, 2018, 1,70,000 hits were
recorded. This has particularly helped those
Pensioners who are either abroad with their
children or those who due to age or illness
are not in a position to leave the comfort of
their homes. The film by its concept covers all
the steps and information required for giving
DLC. As a result of this publicity including
through audio-visual, Social network media
like Twitter, Whatsapp etc. to reach out to
the pensioners, the total number of DLCs
received by November 30, 2018 were 2,83,852
as compared to 2,38,446 in the previous
corresponding period recording a jump
by 19%.
(ii) Meetings with Banks and requesting
them to instruct their branches that any
pensioner going to submit Life Certificate
to any bank branch should not be returned
without submission of life certificate. It was
stressed that the entire procedure should
be automated i.e. downloading Digital
Life Certificate (DLC) generated by Jeevan
Pramaan Server and matching the details
with their data base and sending SMS to
pensioner regarding matching/mismatching
of the data for uninterrupted payment
of pension. Banks were also requested to
cooperate with Pensioners Associations
during the Pilot Programme in those places
where Pilot Programme was conducted.
27.11 Standing Committee of Voluntary
Agencies (SCOVA):
A Standing Committee of Voluntary agencies
ANNUAL REPORT 2018-19 211
 Department of Pension and Pensioners’ Welfare
(SCOVA) has been set up under the Chairmanship
of MOS (PP) with a view to provide feedback on
the implementation of policies/programmes of
this Department besides mobilizing voluntary
effort to supplement the Government action. The
SCOVA consists of a Standing Group (5 members)
and a Rotating Group (10 members). SCOVA was
27.12  Dearness Relief to Pensioners/
Family Pensioners:
Revised rates of Dearness Relief (DR) to Central
Government Pensioners/Family Pensioners
on implementation of decision taken on
recommendation of 7th CPC are admissible at
following rates:-
Date from Rate of Dearness Relief per
which payable month
From 01.01.2018 7% of Basic Pension/Family
Pension
From 01.07.2018 9% of Basic Pension/Family
Pension
From 01.01.2019 12% of Basic Pension/Family
Pension
212 ANNUAL REPORT 2018-19
reconstituted in January, 2018. The last SCOVA
meeting was held under the Chairmanship of
Dr Jitendra Singh, Hon’ble Minister of State (PP)
on March 23, 2018 in New Delhi, which was
attended by representatives of various Pensioners
Associations and the Ministries/Department.
For the convenience of all Ministries/Departments/
Banks/Treasuries/Post Offices, orders are hosted on
the website of this Department. This facilitates
faster payment of enhanced DR by Pension
Disbursing Authorities.
The process has been streamlined to ensure
that enhanced DR orders are issued with a
minimum time lag with reference to the orders
for enhancement of DA.
27.13 Important Policy decision(s)
1. The minimum pension has been incurred
to Rs.9,000/- per month as against existing
minimum pension of Rs.3,500/- per month.

2. The minimum disability pension and family
pension covered under CCS(EOP) Rules of a
Government servant/ family of the deceased
Government servant holding a pensionable
post has been enhanced to Rs.18,000/- per
month vide OM No. 1/4/2016-P&PW(F) dated
02.08.2017.
3. The ceiling of gratuity has been increased
from the existing Rs.10 lakhs to Rs.20 lakhs.
4. A new slab of death gratuity has been added.
The family of a Government servant dying
while in service with a qualifying service
of 11-20 years would be entitled to death
gratuity at 20 times of emoluments.
5. The rates of ex-gratia lump sum compensation
being paid to the families of employees
who die in performance of duty has been
increased from existing 10-15 lakhs to Rs. 25-
45 lakhs, depending upon the circumstances
in which the death occurs.
6. Orders were issued on 04.08.2016 and
12.05.2017 for revision of pension of Pre-
2016 pensioners/ family pensioners.
7. The Constant Attendant Allowance being
paid to disability pensioners has been revised
from the existing Rs.4500/- p.m to Rs.6750/-
p.m. vide OM No. 1/4/2017-P&PW(F) dated
02/08/2017.
8. The Department issued an order dated July
19, 2017 increasing the amount of Fixed
Medical Allowance from Rs.500/- per month
to Rs.1000/- per month payable to the Central
Government Pensioners residing in areas not
covered under CGHS, w.e.f. 01.07.2017.
9. The Department issued orders on July 19,
2017 stating that the Family Pension to
divorced daughter to be granted even in
Chapter - 27
such cases where divorce proceedings had
been filed in a competent court during the
life time of employee/pensioner or his/her
spouse but divorce took place after their
death, provided the claimant fulfils all other
conditions for grant of family pension under
Rules 54 of CCS (Pension) Rules, 1972.
10. To ensure timely payment of pension benefit,
DoPPW issued an order dated August, 2017
for handing over the pensioner’s copy of PPO
at the time of retirement alongwith other
retirement dues. The pensioner is no longer
required to visit the bank for getting first
payment of pension.
11. Vide Order dated 31.01.2018 Certification of
CMO has been dispensed with for claiming
Fixed Medical Allowance to the pensioners
residing in the city not covered under CGHS.
12. Rule 38 of the Central Civil Services (Pension
Rules), 1972, after obtaining approval from
the Department of Expenditure is in the
process of being amended to provide that
Government employees who retire on
account of any bodily or mental infirmity may
be granted invalid pension without linking
it with the length of qualifying service. In
other words, the Government servants are
now eligible for invalid pension even if their
qualifying service is less than 10 years.
13. Orders have been issued on 04.01.2019 that
pre-2006 pensioners, who retired from 5th CPC
pay scale of Rs. 6500-10500/- or equivalent
pay scales in the earlier pay commission
periods, would be entitled to revision of
pension w.e.f 1.1.2006 with reference to the
Grade Pay of Rs 4600/- instead of Rs 4200/-.
14. The Department issued an order dated 10th
October 2018 for revision of disability pension
ANNUAL REPORT 2018-19 213
 Department of Pension and Pensioners’ Welfare

and family pension under CCS (EOP) Rules to 27.14  LoPNrk gh lsok, 2018 (SHS)”
pre 1996 and pre 2006 disability pensioners
and family pensioners under CCS (EOP) Rules DoP&PW, vide letter dated August 27, 2018 &
and included Non-practicing Allowance (NPA) September 6, 2018 had requested 47 Pensioner
for revision of disability pension and family Associations identified under Pensioner Portal
pension covered under CCS (EOP) Rules to Plan Scheme for observance of “LoPNrk gh lsok,
retired medical officers. 2018 (SHS)” from 15th September, 2018 to October
02, 2018. A special cleanliness drive was also
15. The Department issued an Office
undertaken of the office by this Department along
Memorandrum dated 24th January, 2019
with beautification of surroundings and cleaning
allowing two family pensions under CCS
of common area during the period.
(EOP) Rules on death of a re-employed
pensioner on his death attributable to Govt.
service, vide OM No. 01/03/2016- P&PW(F)
dated 24/01/2019.

16. A Committee under the Chairmanship

of Secretary, Department of Pension
and Pensioners Welfare was constituted
by Department of Financial Services to
suggest measures for streamlining the
implementation of National Pension Scheme.
The Committee submitted its report on
28.02.2018. Based on the recommendations
of the Committee, the Government has taken
the following decisions: -

•• Enhancement of the mandatory contribution

by the Central Government for its employees
covered under NPS Tier-I from the existing 10%
to 14%.
•• Providing freedom of choice for selection of
Pension Funds and pattern of investment to
Central Government employees.
•• Payment of compensation for non-deposit or
delayed deposit of NPS contributions during
2004-2012.
•• Tax exemption limit for lump sum withdrawal
on exit has been enhanced to 60%. With this,
the entire withdrawal will now be exempt from
income tax.
27.15  Hindi Pakhwara
Hindi Pakhwara was organized by the Department
in the month of September from 14- 28 September,
2018 to inculcate the spirit of use of Hindi in official
noting, drafting and communications. Seven
Hindi Competitions – Hindi Noting and Drafting,
Hindi Translation, Hindi Slogan Writing, Hindi
Advertisement, (three competitions, one for officers
and two for staff ) Official Language questionnaire
and General Knowledge were organized for the
staff members and awards were distributed to all

214 ANNUAL REPORT 2018-19


the first three winners in each competition. Total
seventeen winners were given certificates during
the Hindi Pakhwarda Award Ceremony by the
Department.
27.16 Miscellaneous activities:
I. Facilitation Centre -A facilitation centre for
Pensioners was made with a view to provide
a seating space for pensioners who visit the
DOPPW either to register their grievance or to
discuss pension related issues with officials.
This also serves the purpose of a Conference
Room for DoPPW.
II. Implementation of E-office - D/o Pension
& PW receives many references on pension
rules from different Ministries/Departments
as well as individual grievances from
pensioners. Earlier retrieving a previously
lodged grievance was a tedious issue since
thousands of postal dak is received every
week. Therefore, it was decided to implement
e–office completely and make DoPPW a
paperless office. As on date all receipts and file
movement takes place through e -office and
for accomplishing this task an appreciation
certificate was awarded to DoPPW by Hon’ble
MoS (PP).
Secretary (Pension) reviewing status of revision of pre-2016 pensioners/ family pensioners.
Chapter - 27
III. Implementation of Employee Information
System- The Department implemented EIS
module for generating salary of employees.
All information regarding joining of individual
to working in different pay scales was made
online available to DDO as well as to working
employee. Employees can generate salary
slip on any month through this system.
IV. Speeding up the process of pension
revision of pre-2016 pensioners-The
following steps were taken by the Department
to speed up the pension revision of pre-2016
pensioners -
•• Concordance table was released to make
uniformity amongst various authorities
for fixation of pension.
•• Bhavishya module was expanded with
inbuilt calculation, so that Head of
Office working in different Ministries/
Departments may process the case
expeditiously.
•• Meeting organised with banks to clear the
pendency of paying arrear to pensioners
at their end.
ANNUAL REPORT 2018-19 215
 Department of Pension and Pensioners’ Welfare
27.17  Yoga Session: - The Department of
Pension and Pensioners’ Welfare celebrated 4th
International Day of Yoga on 21.06.2018 at Lok
Nayak Bhavan, New Delhi. On this occasion
this department organised Yoga Sessions from
19.06.2018 to 21.06.2018 at Lok Nayak Bhavan,
New Delhi. The Yoga Session programme was
completed successfully. All officers and staff have
participated during the yoga sessions. On the
request of Officers/Staff of this Department, Yoga
216 ANNUAL REPORT 2018-19
sessions have further been arranged once in a
week with the help of Yoga Expert from Morarji
Desai National Institute of Yoga, Ministry of Ayush
from 29.06.2018 to 27.07.2018. This Department
has also been organizing Yoga sessions twice a
week from February, 2019 to March 2019 with the
help of Yoga Expert from Morarji Desai National
Institute of Yoga, Ministry of Ayush.
ANNEXURES

ANNUAL REPORT 2018-19 217

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 ANNEXURES

Department of Personnel and Training Annexure – I

Incumbency Position of Group ‘A’ Officers in D/o Personnel and Training as on 31.03.2019

Post Name of Incumbent

Secretary(Personnel) Dr. C. Chandramouli
Additional Secretary 1. Shri. Lok Ranjan
2. Shri. Pradip Kumar Tripathi
3. Shri. Srinivas Ramaswamy Katikithala
4. Ms. Sujata Chaturvedi
Joint Secretary 1. Shri. Vijoy Kumar Singh
2. Shri. G. Dev Tripathi
3. Shri. Mukul Ratra
4. Smt. G. Jayanthi
Director 1. Shri. J. Srinivasan
2. Shri. Kabindra Joshi
3. Ms. Rajul Bhatt
4. Ms. Sagarika Patnaik
5. Shri. Shri Prakash Dubey
6. Shri. Subramanya M.S. Rao
7. Ms. Varsha Sinha
Principal Staff Officer 1. Shri. Neeraj Sagar
Deputy Secretary 1. Shri. A.K.Saha
2. Shri. Ashish Madhaorao More
3. Shri. Ashok Kumar Jain
4. Ms. Ashwini Dattatraya Thakre
5. Shri. A.N.Narayanan
6. Shri. Anindya Bhattacharya
7. Shri. Anurag Sharma
8. Shri. I.P.Nagpal
9. Shri. Juglal Singh
10. Ms. Khushboo Goel Chowdhary
11. Shri. Moloy Sanyal
12. Shri. Naeem Ahmad Siddiqui
13. Ms. R. Gayathri

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 ANNEXURES

Post Name of Incumbent

Senior Principal Private Secretary
Principal Private Secretary
14. Shri. Shivendra Chaturvedi
15. Ms. Smita Sarangi
16. Shri. S.P. Pant
17. Shri. Syed Imran Ahmed
18. Shri. U.S. Chattopadhyay
19. Shri. Umesh Kumar Bhatia
20. Ms. Vanita Sood
1. Shri. Harish Kumar Chawla
2. Shri. M.P. Varadharajan
3. Shri. Mukesh Bali
4. Shri. Panna Lal
5. Shri. P. Suresh
6. Shri. Ramesh Chand
7. Shri. Satish Kumar Thakur
1. Shri. A. Arun
2. Ms. Anita Kalra
3. Shri. Amit Munjal
4. Shri. A.Y. Aanad Raj
5. Ms. Dalvinder Kaur
6. Shri. Jay Prakash Singh
7. Ms. Jayashree Halder
8. Ms. Jyoti Arora
9. Shri. Lalit Kumar
10. Shri. Laxmi Narain
11. Ms. Maninder Kaur Grover
12. Shri. Manoj Duggal
13. Shri. Mathew Joseph
14. Shri. M.S. Rawat
15. Shri. Munesh Chand
16. Shri. Premakumaren V.K.
17. Shri. Raghunath Sethi
18. Shri. R.K.Malhotra
19. Ms. Sangeeta Toppo
20. Shri. Satish Kumar
21. Shri. S.G. Mulchandaney
22. Ms. Sripada Swarnlatha
23. Shri. Sunil Kumar
24. Shri. Umesh Kumar Barua
25. Shri.Yati Raj Sehgal

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 ANNEXURES

Post Name of Incumbent

Under Secretary 1. Shri. Ajay Kumar Singh
2. Shri.Amit Srivastava
3. Shri.Amit Srivastava
4. Smt. Anita Bilung
5. Shri. Anil Bajpai
6. Shri. Arvind Thakur
7. Shri. Avinash Chandra
8. Shri. Biswajit Banerjee
9. Shri. Brij Mohan
10. Shri. Chandra Shekhar
11. Shri. Chattra Mani
12. Shri. Chirabrata Sarkar
13. Shri. Dasari Ramesh Babu
14. Shri. Debabrata Das
15. Shri. George Deepak Toppo
16. Ms. Gracy Varghese
17. Shri. Jai Narain
18. Ms. Jayashree Chellamani
19. Ms. Jyotsna Gupta
20. Dr. Kartik Haeadekatti
21. Shri. K. Prakasham
22. Shri.K.C. Raju
23. Shri.K. Srinivasan
24. Shri. Kulbhushan Malhotra
25. Ms. Manjula Juneja
26. Ms. Manmeet Kaur
27. Shri. Manoj Gupta
28. Shri. Mukesh Kumar
29. Shri.Pankaj Gangwar
30. Shri. P.K. Jaiswal
31. Shri. Pradeep. A
32. Shri. Pradeep kumar
33. Shri.Praveen Pal Singh
34. Ms. Preeti Khanna
35. Shri. Raj Kishan Vatsa
36. Shri. Rajbir Singh
37. Shri. Rajesh Sharma
38. Shri. Rajeev Bahree

ANNUAL REPORT 2018-19 221

 ANNEXURES

Post Name of Incumbent

39. Shri. Raju Saraswat
40. Shri. Rakesh Kumar Gupta
41. Shri. Rishi Pal
42. Shri. R.P. Tewari
43. Shri. R. Venketasan
44. Shri. Sandeep Saxena
45. Shri. Sanjay Kumar
46. Shri. Sanjay Kumar Das Gupta
47. Shri. Santosh Kumar Verma
48. Shri. Satish Kumar
49. Shri. S.P.R.Tripathi
50. Shri. Subandu Basu
51. Shri. Sunil Kumar Mandi
52. Shri. Sukdeo Sah
53. Shri. Surya Narayan Jha
54. Smt. Taruna Jangpangi
55. Shri.Udai Bhan Singh
56. Shri. Vasanthi V. Babu

Incumbency Position of Group ‘A’ Officers in Public Enterprises Selection Board as on 31.03.2019
Chairman (PESB) Shri. K. D. Tripathi
Member (PESB) 1. Shri. M.K. Gupta

2. Shri. Madhusudhan Prasad

Secretary(PESB) 1. Ms. Kimbuong Kipgen
Director 1. Shri. Kailash Dan Ratnoo
Principal Staff Officer 2. Shri. Ram Roshan
Deputy Secretary 1. Shri. C.A. Jacob
Senior Principal Private Secretary 1. Shri. Rajender Singh
2. Shri. Virendar Aggarwal
Principal Private Secretary 1. Shri. Arvind Bhardwaj
2. Shri. Girish Kumar Ahuja
3. Shri. Suneel Kumar
Under Secretary 1. Shri. Ajit Kumar

222 ANNUAL REPORT 2018-19

 ANNEXURES

Annexure-II

ORGANIZATION CHART OF DEPARTMENT OF ADMINISTRATIVE REFORMS AND

PUBLIC GRIEVANCES

ANNUAL REPORT 2018-19 223

 ANNEXURES

Annexure-III

Department of Administrative Reforms and Public Grievances

Incumbency Position of Under Secretary and above level Officers in D/o AR&PG as on 31.03.2019

Post Name of Incumbent

Secretary Shri K. V. Eapen
Additional Secretary Shri V. Srinivas
Joint Secretary 1. Shri V.Shashank Shekhar
2. Ms. Kiran Puri
Director 1. Smt. Alpana Shukla Rao
Deputy Secretary 1. Shri Satish Kerba Jadhav
2. Smt. Renu Arora
3. Shri Sandeep Mohan Prasad
4. Smt. Prisca Mathew
5. Shri Ajit Kumar Sah
6. Shri Sandesh Saxena
Under Secretary 1. Shri Dhananjay Kumar
2. Shri Jagdish Kumar Ambwani
3. Shri Jitendra Sihwag
4. Smt. Pratibha Ahuja
5. Shri L.K. Halder
6. Shri Din Dayal
7. Shri Khamchin Naulak
8. Shri Gya Prasad
9. Smt. Vibhuti Panjiyar
10. Shri Kumar Sanjeet
PPS 1. Shri Satish Kumar

224 ANNUAL REPORT 2018-19

 ANNEXURES

Annexure-IV

Department of Administrative Reforms and Public Grievances

Prevention of sexual harassment of women at work place

An Internal Complaint Committee has been constituted in Department of Administrative Reforms and
Public Grievances for prevention of sexual harassment of women at work place comprising of following
members:

(i) Ms. Kiran Puri, Joint Secretary - Chairperson

(ii) Ms. Alpana Shukla Rao, Director - Member

(iii) Ms. Prisca Mathew, Deputy Secretary - Member

(iv) Ms. Hazel Siromoni, representative sponsored by YWCA - Member

Women employees are being made aware of existence of said Committee from time to time through
circulars, display on notice boards and interactions. No complaint of sexual harassment from any of the
women employees has been received during the year.

ANNUAL REPORT 2018-19 225

 ANNEXURES

Annexure-V

Department of Administrative Reforms and Public Grievances

Welfare of SC, ST, OBC and Persons with Disability (PWD)

As on 31.03.2019, the incumbency position of SC, ST, OBC and Persons with Disability (PWD) in the
Group A, B and C category of officials of Department of Administrative Reforms and Public Grievances
is as under:

Category Total SC ST OBC PWD

Group-A 24 4 3 3 --
Group-B 39 6 1 5 1(OH)
1(HH)
Group-C 19 8 --- 1 1(OH)
82 18 4 9 3

The Department has appointed a Nodal Officer to look into the complaints/ representations, if any,
received from SC, ST and OBC officials and as also to watch their welfare. As per instructions of DoPT,
the Department is submitting annual report regarding SC, ST, OBC and PWD incumbents online through
the URL “rrcps.nic.in”. No complaint from SC, ST, OBC and PWD officials is received during the year.

226 ANNUAL REPORT 2018-19

 ANNEXURES

Annexure-VI

CITIZEN’s CHARTER DARPG

VISION
Excellence in governance for the benefit of all citizens.

MISSION
To foster excellence in governance and pursuit of administrative reforms through:
•• Improvement in Government policies, structures and processes
•• Promoting citizen-centric governance with emphasis on grievance redressal
•• Innovations in e-Governance
•• Documentation & Dissemination of best practices

SERVICES/SERVICE STANDARDS and TIMELINES

S.No List of Services and service standards Timeline

1 Redressal of Public Grievances:
i. Action on grievances - Forwarding and monitoring for Within 60 days
action by authorities concerned
ii. Monitoring of grievances (by senior Officials) One Review Meeting and one VC
every 3 months
iii. Training on CPGRAMS (for Officers dealing with Once in a month
grievance redressal)
2 Recognition of excellence & innovation through
i. Prime Ministers Awards for Excellence in Public Once a year
Administration and Civil Services Day
ii. National Awards for e-Governance Once a year
3 Documentation & Dissemination of best practices
i. Regional Conference on good governance initiatives 2-3 conferences in a year
ii. Production of documentary films on best practices Films on PM Awarded/e-Gov.
Awarded initiatives in a year.
iii. Six monthly magazine ‘Minimum Government Two issues containing shortlisted
Maximum Governance’ (MGMG) PM/e-Gov. Awarded initiatives in a
year.
4 Support to Office Modernisation (Assistance to a set of Once a year
Central Government Offices located in Delhi NCR) (i) inviting proposals by May of
the year
(ii) release of funds by July of the
year
(iii) monitoring of release by
March of the year

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 ANNEXURES

5 Assistance to States: (i) Proposals for Financial

i.  Financial assistance to States/UTs/CTls for Assistance received up to
Professional Documentation and Dissemination 30th September of a year
of good governance initiatives/practices through (complete in all respects)
e-book (electronic) along with production of short are placed before Evaluation
documentary film under the Plan Scheme. Committee for consideration
& recommendations within a
month.
(ii) Financial Assistance is released
within 1 week from sanction
of the project.
ii.  Scheme for Strengthening of all State ATIs/CTIs Up to Rs.20 lakh each upto
through implementation of Sevottam Cell – For ATIs/ Financial year 2019-2020
CTIs from whom the proposals are received.
6 e-Governance
Facilitating implementation of e-office - Providing 30 days
assistance to Central Ministries/Departments
7 IE&C
Bilateral Cooperation with other countries and foreign At least two training programmes
training of officers in a year.

CONTACT DETAILS OF OFFICER(S)

Deputy Secretary,
Department of Administrative Reforms and Public Grievances,
Sardar Patel Bhawan, New Delhi-110001
TelephoneNo: 23401429/23401408
Telefax: 23401444
Email: dirpg-arpg@nic.in

GRIEVANCE REDRESSAL
Visit the link https://pgportal.gov.in. Visit the website of CPGRAMS/PG potal - www.pgportal.gov.in _ >
Register yourself as a user -> Register your grievance.

Expectations from the citizens with regard to Public Grievance Redress:

i. Grievance is to be lodged after registering on the above given CPGRMAS/pgportal link and
supporting documents may be uploaded, if found necessary.

ii. For registration, correct credentials (eg- Name, Address, Phone and e-mail) to be provided.

iii. Issues given below will not be taken up for redressal and hence, may not be registered:

228 ANNUAL REPORT 2018-19

 ANNEXURES

a. Sub-judice cases or any matter concerning judgment given by any court

b. Personal and family disputes.
c. RTI matters.
d. Anything that impacts upon territorial integrity of the country or friendly relations with
other countries.
e. Suggestions
iv. Any grievance sent by e-mail will not be attended to/ entertained. Please lodge your grievance
at pgportal.gov.in

EXPECTATIONS FROM CITIZENS / STAKEHOLDERS.

Citizens should first try to access the relevant information from the public domain.
i. Citizens should first take up their grievances directly with Ministries/ Departments / State
Governments.
ii. Any query on the programme, scheme or activity of the Department should be clear and specif-
ic.
iii. All stakeholders participating in any activity or event of the Department should send the com-
plete relevant information in time.

RIGHT TO INFORMATION
Visit the link www.rti.gov.in
Month &Year of Issue: February, 2019
Month & Year of the Next Review: August, 2019.

ANNUAL REPORT 2018-19 229

 ANNEXURES

Annexure-VII

Publication of e-Magazine titled "Minimum Government—Maximum Governance"

e-Magazine,‘Minimum Government Maximum Governance’ - January to June, 2018

S. No. Select Priority Programmes of National e-Governance Awards 2018

Excellence in Government Process Re-engineering

1. Aadhaar enabled Supply Chain Management, Vijaywada, Govt. of Andhra Pradesh

2. INAM PRO+ Gold, M/ORTH, Govt. of India

3. e-Abgari- mobilizing revenue resources, Govt. of West Bengal

4. e-Vidhan, Govt. of Himachal Pradesh

5. e-Migrate, MEA, Govt. of India

Outstanding Performance in Citizen- Centric Service Delivery

6. e-ILP, Online Inner Line Permit, Govt. of Arunachal Pradesh

7. Integrated Service Delivery, GHMC, Hyderabad, Govt. of Telangana

8. Online Grievance Redressal System, Navi Mumbai Municipal Corporation, Govt. of Maharashtra

9 Soil to sale- solution for doubling farmers income, Rajkot, Govt. of Gujarat

10. Samarakshane- workflow solution for crop insurance, Govt. of Karnataka

Innovations in existing Government Projects

11. MeeSeva 2.0- electronic service delivery, Hyderabad, Govt. of Telangana

Best District level initiatives through ICT

12. e-Office implementation at DC office, Itanagar, Govt. of Arunachal Pradesh

13. e-District- East Khasi Hills District, Govt. of Meghalaya

14. Disaster Management Mobile App ADDMA, Aizawal, Govt. of Mizoram

15. Rohtang Permit- online Pass Issuance, Govt. of Himachal Pradesh

16. Padhe Dantewada Likhe Dantewada- mobile app based student tracking system, Govt. of
Chhattisgarh

17. e-Megh- early flood warning system, Valsad, Govt. of Gujarat

18. Online Development Permission, Hyderabad, Govt. of Telangana

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S. No. Select Priority Programmes of National e-Governance Awards 2018

Use of spatial technology and GIS in e-Governance

19. Remote Sensing & GIS based mapping for Water Supply and Sanitation, Nagpur, Govt. of
Maharashtra

20. North Eastern District Resources Plan Geo Portal- Applying Space technology in governance,
Govt. of Meghalaya

21. GOPLUS- Portal for land use and services, Govt. of Odisha

Innovative use of ICT by Central Government/ State Government PSUs

22. Smart Energy Infrastructure & Revenue Administration, Patna, Govt. of Bihar

23. INFRACON- transparent procurement of infrastructure consultants, NHAIDCL, Govt. of India

24 SAP based ERP in Rajya Vidyut Prasaran Nigam, Govt. of Rajasthan

25. Sabooj Saathi- enhancing access to education in rural services, Kolkata, Govt. of West Bengal

Outstanding initiative in e-Governance by Academic/ Research Institutes and NGOs

including Cooperatives/ Federations/ Societies

26. Mahatma Jyotiba Phule Jan Aarogya Yojana- providing quality critical care to low income
families, Govt. of Maharashtra

Replication/ Adaptation of the best e-Governance projects/ practices awarded during

April 2014 to March, 2017

27. Manav Sampada-e-HRMS, Govt. of Himachal Pradesh

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e-Magazine, ‘Minimum Government Maximum Governance’ (July-December, 2018)

S. No. Select Priority Programmes of Prime Minister’s Award 2018 for Excellence in Public
Administration
Promoting Digital Payments
1 Bishnupur, Manipur
2 Daman, Daman &Diu
3 Sonipat, Haryana
4 Bokaro, Jharkhand
5 Bhavnagar, Gujarat
Pradhan Mantri Awas Yojana- Gramin
6 Kangra, Himachal Pradesh
7 Kawardha, Kabirdham, Chhattisgarh
Pradhan Mantri Awas Yojana– Urban
8 GHMC, Hyderabad, Telangana
Pradhan Mantri Fasal Bima Yojana
9 Beed, Maharashtra
10 Shivganga
Innovations- Aspirational Districts
11 Unnayan Banka- Reinventing Education using Technology, Bihar
12 Lighting Abhujhmad with Public Cooperation, Narayanpur, Chhattisgarh
13 Swachh Sangram, Vizianagaram, Andhra Pradesh
Innovations- Others
14 U.P. 100, D/o Home, Uttar Pradesh
15 Community Engagement for Saving Daughters, National Health Mission, Rajasthan
16 Garbage Clinics- Solution for Garbage- free towns, Ambikapur, Sarguja, Chhattisgarh

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Annexure-VIII

Department of Pension and Pensioners’ Welfare


ORGANISATIONAL CHART

PRIME
MINISTER

MOS (PP)

SECRETARY

JOINT
SECRETARY

DIR (PP) DIR(P) DIR(PW) DS

US-A US-B US-F US-E US-AD.II US(MK) US-AD.I US-G US-Coord

261

ANNUAL REPORT 2018-19 233

 ANNEXURES

Annexure IX

Incumbency position of Officers in

D/o Pension & Pensioners Welfare as on 01/01/2019

Post Name of the incumbent

Secretary Shri K.V. Eapen 
Joint Secretary Shri Sanjiv Narain Mathur 
Director Smt. Seema Gupta

Shri Harjit Singh

Smt. Sujasha Choudhury

Deputy Secretary Shri Sanjay Wadhawan 
Under Secretary Shri Sanjoy Shanker

  Shri S. K. Makkar

Shri Charanjit Taneja

Shri Manoj Kumar

Shri S. Chakrabarti

Shri Ashok Kumar Singh

Shri Rajendra Kumar Dutta

Shri T .C. Varghese

Shri Subhash Chander 

Assistant Director(OL) Ms.  Pushpalata Kumari
Section Officers Shri Rajesh Kumar

Shri D. P. Singh

Smt. Kiran Batra

Shri Prashant Gupta

234 ANNUAL REPORT 2018-19