Ref. No.

Client/Customer Satisfaction Survey Rev. No.

ISO 9001:2015 & ISO/IEC 17025:2017 / OHSAS 18001:2007 Rev. Date

Client/Customer Name :
Business Add./Location
Contact Person(s) : Contact No.

Evaluation score : 5 : Very Good 4 : Good 3 : Average 2 : Fair 1 : Not good

Please rate the following activities by checking the most appropriate description.
Finding
No. Questionnaires
Very Good Good Average Fair Not good
1. How professional is our company

2. How convenient is our company to use

Overall, how responsive have we been to your
3.
questions/queries
4. Completeness of work
Overall, how you satisfied with employees at our
5.
company
Overall, qualifications, experience and attitude of
6.
the personnel executing the project
How well do you feel that our company
7.
understands your needs
Compared to our competitors, how is quality of
8.
services and project experience
9. The possibility of repeated business
How likely is it that you would recommend our
10.
services to a friend or colleague

Comments :

Name : Title :
Completed By
Signature : Date :

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