Mestrado Integrado em Engenharia Informit Computagao =a \Mestracio em Engenharia de Servicos e Gestio FEUP Teroea Ganso Dias Interacgdo Pessoa Computador - 2010/2011 Jose Lie Borges 13 14 Exam — 18 January 2014 2 hours ~ Closed book (Sem consulta) Part | Discuss the dferences between a dovico such as an \Pad and a notebcok with respect ‘he type of teers, the type of actives and the context of we. (25 marks) Give two examples of each ofthe folowing: functional requirements, usability requirements and user experience goals (25 marks) ‘What are the guidelines fr a correct application of Nielsen heurisies? (25 marks) Give one example ofa system in which the interaction is based on recogniion and another in ‘hich tw itracton fe based on recall, Discuss the acvanlagus and deadvarniages ot srg ‘2ach of these cognition processes in the dasign ofan interactive eystom. (25 marks) wePart Pease comment th folowing sentences: 2.1 "Questionnaires are undoubtedly one ofthe most etectve and useful steps inthe usability evaluation ofan interactive system” 25 marks) 2.2 “is frustrating to involve real user in the evaluation of low fdeity prototypes, because users ate not capable of providing appropriate feedback with non funetional prototypes (25 marks) Part 3. Consider a book and music chain of stores in which all products ate uniquely identified in such ‘a way that tis possible fo keep tack ofthe shel place and existing stock ef each unt in each store (for example, using RFID technology). Gents can subscrie a loyally card that gives tiscounts and accees tothe MyShelt service. ‘This service has a web interface that enables the client 1 Keap tack of his purchase Fistor, to place orders oni, to maintain a wish lst, to be notfied of new products related to Ne interests, etc ‘The marketing manager is planning the development ofa smartphone application to enhance tha in-store user experince. His idea sto bring the MyShall service tothe stores, ‘Thus this app shouid be integrated with the MySholf web service and provide a new set of innovative features tobe used while the cient is inside a sto. For exampla, the user could be atid ofthe locaton of the avaiable tems in the wish ist in that store, Your jb is to propose a set of features for this app and the corresponding user interlace. You must dfine the conceptual model a set of functional and usabilly requirements, design set of mockups for the smariphone app interface and discuss how the User wil be involved in the design ad evaluation processes, iSmarks) 22