A customer has asked you

about something and you Tell the customer that the

don’t know the answer! item is unavailable!

What can you say when a What and how can you
customer asks a favor (or to apologize to a customer
be an exception) that you when an ordered product is
can’t accommodate! damaged or late!

How can you tactfully let Tell a customer that you

customers know that the YOU are at fault!
mistake was on their end?

What to say when you’re too What to say to point

swamped to respond? customers to an existing
FAQ or tutorial without
sounding dismissive!

How to end a conversation How can you calm down a

with a customer if it is getting very angry customer?
to long…….