contact@purpletreesoftware.

com
 Email Notifications in Purpletree RMA
with SMS for Magento 2
Purpletree Magento 2 RMA allows Customers to easily return the
product from their account, as this functionality is not provided by
Magento itself. Magento RMA (return merchandise authorization)
allows customers and admin to easily manage the workflow of return
items for products purchased by the customer.

There is also the functionality for Email and SMS notification which are
sent to customers and admin on various events triggered in Purpletree
Magento RMA extension. Like whenever customer raises Return
request if u want an admin to receive notification regarding the same
on email and SMS that can be easily managed from Purpletree
Magento RMA Configuration process.
Email Configuration — Admin and customer to receive an Email notification
on different actions as defined below.
Admin Notification Emails — select it to YES, if you want the admin to
receive an email notification.
• Admin Email Address — Select Email Address on which admin should
receive an email notification.
• Emails to Admin on different events — Select events on which admin
should receive emails regarding the return. Following are the events
 Return Request Initiated — Admin would receive Email Notification
when any customer initiate return Request.
 Message added by Customer — whenever the customer adds any
message in return request, the admin would receive an email
notification.
• Customer/Guest Notification Emails — Select “Yes” if you want
Customers and guests to receive the notification on various events.
• Emails to Customer/Guest on different events — Customer will receive
Email Notifications on following events
• Return Request Initiated — Customer would receive email
Notification regarding that their request has been initiated and
further action would be taken soon.

• Status changed by Admin — whenever Admin changes the

status of the request, the customer or guest would receive an
Email notification from Purpletree RMA.

• Message added by Admin — Admin can reply to any customer

query for each return request, and receive that message in Email
select this option also.
Any Customer who has purchased any product can easily find the button for
Return on their Orders Listing and Order detail page from
there dashboard after Login to their account, apart from that even if someone
purchases anything from website and didn’t register on the website can also
initiate return request by going to Order detail page in guest form.

If any Guest wants to raise Return request using Purpletree RMA, then they
have to first go to their order from Orders and Returns, this is the Magento
default page provided for guest who wants to see their order detail and is not a
registered customer. There comes the Return Initiated button on the top right
and guests can easily raise the return request. if admin changed the order
status or Return request status then the guest can also view the Return Status
of their request, guests can only communicate with admin using email only to
their given email address. And admin can reply directly to their mail or can add
a message in the Return Request from admin, if Emails to Guest
Notification is Enabled from Configuration then Guest would receive Email
regarding events that are selected in if Emails to Guest Notification
events like on Request Initiation, Status change by admin and Message
added by admin.
 Get This https://www.purpletreesoftware.com/rma-
Extension: magento-2.html

Mail us : contact@purpletreesoftware.com Call us : +91-120-4123-135