Plan your arrival at UQ
Welcome to The University of Queensland (UQ)!
You have now received your acceptance pack, which
includes your electronic Confirmation of Enrolment
CoE).
Below are the next steps that you will need to take in order to
make your final study preparations to study at UQ.
Before your arrival
1. Watch the UQ International pre-departure video online:
http://future-students.uq.edu.au/international/pre-
departure-briefing
Physical pre-departure events often occur in Singapore,
Malaysia, China, Hong Kong and Indonesia. If you are from
one to these countries, you will be contacted directly if the
events are being run this intake.
2. Know where to get help
If you have a question about commencing your study at
UQ you can chat with student volunteers who can assist
you with a range of topics through UQ Connect-U program
www.uq.edu.au/international-students/connect-u. You can
also like the New2UQ facebook page for updates and UQ
pre-semester chat session for commencing students www.
facebook.com/New2UQ.
3. Apply for your student visa
Now that you have received your electronic Confirmation
of Enrolment (eCoE), you will need to submit this to your
nearest Australian Embassy, Consulate or High Commission,
along with your completed visa application form – www.
border.gov.au/about/contact/offices-locations  
Student Visa charges can be found online
www.border.gov.au/Trav/Visa/Fees
It is important that you are familiar with the details of your program
and have an understanding of the courses you intend to study, you
may need this information when applying for your visa.
4. Activate your student account
You, or your agent (if you have applied through one), will be
sent an email with an activation link. Once you have received
this email simply click on the link and follow the steps. You
will need to set up a secure password and security question
so your UQ Sign-In will become active and you will be able to
proceed with your enrolment.
For students completing studies at ICTE: If you already have
a UQ Sign-In, you can continue to use the same username
and password to log into mySI-net. You will not receive a new
activation link.
For more information please visit: www.uq.edu.au/
startingatuq/how-to-activate-your-account
If you experience any difficulty activating your UQ Sign-In, or forget
your password after you have activated your account, contact
Information Technology Services on +61 3365 6000 or email help@
its.uq.edu.au.
5. Complete each of the steps on the ‘Starting at UQ’
website
Visit www.uq.edu.au/startingatuq/ for information about
accessing your first year planner, choosing courses, enrolling
online, signing on to classes and more.
Please note, some courses are very competitive and can fill quickly
so it advised that you make yourself available a few minutes prior to
sign-on time in order to try and secure a place. Helpful video’s and
information regarding class sign-on is available online www.uq.edu.
au/startingatuq/sign-on-to-classes
6. Plan your arrival dates
It is recommended that you arrive at least two weeks before
classes start as you must attend compulsory sessions during
Orientation Week (O’Week). We recommend that you attend
the Jump Start Academic Preparation Program (JSAPP).
Classes start two weeks prior to the commencement of
semester. www.uq.edu.au/student-services/new2uq/jsapp
7. Plan your accommodation
UQ highly recommends that you wait until you have arrived
in Australia to organise long-term accommodation and
book temporary accommodation before you leave your
home country. There is a dedicated student accommodation
team who will show you how to rent a room or property in
Australia. Visit their website for contact details: www.uq.edu.
au/student-services/accommodation. We suggest new
students use UQ Rentals to find off campus accommodation:
www.uqrentals.com.au
continued over
8. Book Airport Pick-up
If you are a new student (including students with an
ICTEUQ Package Offer), UQ will provide free transportation
from the Brisbane domestic/international airport to your
accommodation. Please note airport pick-up is not available
from the Gold Coast – Coolangatta airport.
To book you will need to provide your flight details, arrival
time and a Brisbane postal address. Once your airport
reception request has been processed you will receive a
confirmation email, please check your junk mail or spam
folder if you do receive your confirmation email. Please make
sure that you book airport reception at least three business
days prior to your arrival.
After you have organised your temporary or permanent
accommodation, you can book your airport pick-up online:
http://www.uq.edu.au/student-services/accommodation/
airport-reception
If you require any assistance with airport pick-up, or you do not
receive an email confirmation please contact arrival@uq.edu.au
9. Check your OSHC policy
You will need to check your OSHC policy for any pre-existing
conditions that may not be covered and seek appropriate
medical advice. Please note that not all auxiliary medical
services may be covered under your policy (eg: dental and
optometry).
After you arrive
10. Attend a compulsory Getting Started Session
Attending a Getting Started Session during the first
two – three days after your arrival is compulsory for new
international students.
At this session you will:
– Meet an International Student Advisor
– Find out about the process of enrolling / registering for
classes
– Learn how to get your student ID card
– Receive information on services on campus and key
university facilities
– Receive public transport information to get around
Brisbane
– Learn to find your way around UQ and inner Brisbane
– And receive an orientation week flyer (with checklist and
map).
UQ International
uq.edu.au/startingatuq
11. Update your Australian residential address and contact
phone number on mySinet
A condition of your student visa is that you maintain a
current Australian residential address. The University also
requires that you update your Australian phone number
so you can be contacted in case of an emergency. As soon
as you have a residential address and phone number in
Australia, you will need to access mySI-net and update your
details www.sinet.uq.edu.au/ps/uqsinetsignin.html.
12. Order your OSHC card

Once you have a current Australian address you will need
to order your Worldcare Overseas Student Health Cover
card. Please download a copy of the ‘how to order your card
online’ brochure here: www.future-students.uq.edu.au/
international/health-insurance
13. Establish an Australian bank account
The St Lucia and Gatton campuses have branches located
on campus – www.uq.edu.au/services/banking. Please note
that many banks offer accounts for international students
with no withdrawal or account fees.
14. Collect your UQ identification card
Upon arrival it is recommended that you organise your
student ID card. For further information about student ID
cards please visit www.uq.edu.au/startingatuq/get-your-
student-id-card
For information about how to use a ‘go card’, where to buy and
where to top a ‘go card’ please visit – www.translink.com.au/tickets-
and-fares/go-card
15. Attend Orientation Week (O-Week)
O-Week starts one week before classes commence and is
hosted every semester at the St Lucia, Gatton and Ipswich
campuses. O-Week is your introduction to life at UQ and
during the week you will receive a variety of important
information.
During O-Week you are required to attend compulsory
sessions. For more information about O-Week please visit:
http://orientation.uq.edu.au/oweek
Need Help?
Should you have any questions please visit a UQ Student Centre
on your campus – www.uq.edu.au/student-centre/
Or contact a UQ Student Advisor study@uq.edu.au. Students
with a disability can seek assistance from the University via the
myAdvisor website www.uq.edu.au/myadvisor/students-with-
a-disability
CRICOS PROVIDER NUMBER 00025B • May 2016