1.

Control Process in Air India• SAP ERP• Vigilance

Department• SITA, to provide new Passenger Services
System• Integrated Operations Control Centre (IOCC)•
Norms set for the discharge of functions• Scrutiny of
policies and activities• The budget allocated to each
agency
2. 8. Management Style & CultureVISION AND MISSION-•
The Main object :to carry on business, in any part of the
world as an airline and air transport and to provide air
transport services and carry out all other forms of aerial
work, whether on charter terms or otherwise, and to carry
on any other trade or business or do anything which is
calculated to facilitate or is auxiliary to or associated with
such businessFocus –• Relationships• Shared goals•
Shared knowledge• mutual respect.Decision making
process-• Power is delegated• Discussions among cross
section of departments• Worker/management
committees. 8
3. 9. Cont.…Attitude towards employees-• Employees are
treated as valuable assets• Stable work environment•
Encourage innovation and creativity.Credibility & caring-•
Ability to inspire trust• The ability to inspire in employees
the belief that their leaders care deeply about their well-
being.Relational competence-• The ability to relate
effectively with others• Enhances team workSAFETY
CULTURE-• “Safety Culture is the set of enduring values
and attitudes regarding safety issues, shared by every
member of every level of an organization. 9
4. 10. Communication & Coordination
5. 11. Internal Communication• SITA• TELEPHONE
SYSTEM• RADIO COMMUNICATION SYSTEM
6. 12. External Communication• 24 hour dedicated call
centre• Rescheduling messages to customer’s mobile
 phone.• Audit agency for continuous image audit, media
relations, communication counsel, advising on regular
basis for effective channel of communication
7. 13. Investor Relations• Media Centre• Web Site• Right to
Information• Manuals• Annual Statements
8. 14. AUDIT COMMITTEEFunctions of Audit committee•
Management responses.• Half yearly and yearly basis•
Recommendations are taken from more than 1 audit
firms• To review the company statement• To review the
internal audit program & ensure co-ordination
betweenthe internal & external auditors.
BENCHMARKINGAir India did not reveal any bench
marking details in their annualreport. But it uses industry
standards which are followed by every otherairline like
Flight on time ,Security Measures, Annual Maintenance
Plansand Maharaja Club
9. 15. BUDGETThe twin budget is prepared in air India
which is both annual and five year planForecast
Highlights• Traffic• Yeilds• Load Factor• FuelVariance
analysis
10. 16. HR
POLICIESRecruitmentAppraisalCompensationReward
16