SERVICES FROM AERZEN

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 150 YEARS OF STRIVING FOR
PERFECTION: A WORLD OF
SERVICES FROM AERZEN.
The best kind of service is the kind you don’t need. No technology, however, is completely free from
wear and tear. Our machines are designed to do their job as long and as efficiently as possible — for
decades, if need be. After-sales services from AERZEN will help extend their availability and
lifetime — a real plus for your investment!

AERZEN OEM expertise – there for you whenever and wherever you need it

Compliments of your OEM. Our strategy: be wherever you need us to be.

We have manufactured quality products for over 150 years We can guarantee optimal support for our machines all over
— all while developing a world of services to support them. the world – not only in our traditional markets, but increasingly
AERZEN's portfolio includes custom-made assemblies in emerging economies and non-industrialised countries. There
designed for each phase in your machine’s lifespan, focusing are over 2,000 AERZEN employees at work across the globe.
on original OEM parts and reliable logistics and high-
performance services as well as decentralised service centres
near you to guarantee rapid delivery of spare parts and
competent service – no matter where in the world you are.

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CONTENTS
SERVICE AND PARTS CENTRE 4

ON-SITE SERVICE 6

SERVICE PORTFOLIO 8

Original Spare Parts 8

Service Kits 8

Lubricants 10

Service Packages 10

Exchange Procedure 11

Motor and Relubrication Devices 11

Machine Diagnosis 12

Acoustic Optimisation 12

Training Centre 13

RENTAL SERVICES 14

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 THE SERVICE AND SPARE PARTS
CENTRE.

You can expect reliable performance from AERZEN machines. If for any reason they should
require maintenance or repair, our service network has you covered. Our expert technicians will
restore your machine(s) to working order as quickly as possible — independently of our regular
machine manufacturing process.

A focus on short throughput times.

Our 1,500 m2 Service Centre is designed to make the time Quality results with OEM.
between receipt of your order and delivery of your machine • In-house cleaning facilities and paint shops
as short as possible. We accelerate the process by using • In-house testing facilities
our own cleaning facilities and paint shops, as well as an • Short throughput times
in-house testing station. Our range of over 2,500 different • Optimised logistics for storage, workflow and spare
standard parts is updated on a continuous basis, while a parts
computer-guided lift system ensures that repair shops and • Replacement of worn-out parts with OEM originals
replacement delivery centres are always outfitted with the
parts they need. Concretely, this means we can supply you
with blower and compressor stages in just 5 to 15 days.

Must haves: original parts.

Only “Original Equipment Manufacturer” (OEM) parts
can guarantee the pinpoint accuracy you need. Despite
standardised terminology, there are always small differences
in the manufacturing process, which in extreme cases can
drastically reduce a machine’s lifespan. With OEM parts you
play it safe — guaranteed.

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ENSURING PERFECT SERVICE.

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 ON-SITE SERVICES FROM AERZEN.
AERZEN is there the world over, wherever you need us. Whenever you are faced with technical
problems or unexpected downtimes, our service experts are just a phone call away.
Professionals to the rescue.
Regardless of whether your AERZEN assembly needs
maintenance, inspection, preventative work or overhauling,
you can always rely on AERZEN on-site services. This is due
to our global network of strategically placed service centres,
highly trained professionals, and decentralised spare parts
and supply centres. Our regional service hotlines can help
with urgent technical questions, even outside normal
business hours.
OEM competence – with safety passport.
Our service technicians bring years of knowledge and
experience to the table when identifying the right solutions
for the secure operation of your assemblies. They have also
been certified in the current safety measures in their respective
regions, helping to eliminate time-consuming, ad hoc
training sessions. In Germany, for example, AERZEN service
mechanics are certified as Security Certificate Contractors –
a requirement in the chemical and petrochemical industries.
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Ready for offshore deployment.
AERZEN services have also been put to the test on
drilling platforms and other offshore facilities. Specially
trained experts will take care of your AERZEN assemblies,
even under extreme conditions. These technicians have
successfully completed basic training for safety on the
high seas, as well as helicopter underwater escape training
(HUET).
AERZEN on-site services include:
• Inspections
• Commissioning
• Overhauling
• Repairs
• Maintenance based on AERZEN checklists
To learn more about our on-site services, please refer to our
website at www.aerzen.com
ARRIVE, ASSESS, ACCOMPLISH:
OUR ON-SITE SERVICES.

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 AERZEN AFTER-SALES SERVICE:
AN OVERVIEW.

AERZEN has provided after-sales service since long before the term was invented.
We offer a well-balanced system of tailor-made services.

Spare parts.
Avoid experimentation! Original spare parts are fundamental
to functionality and long machine life.

• Spare parts designed especially for our compressors

and blowers
• Highest possible quality
• Support for identification, procurement, installation

Spare parts from AERZEN. Quality that pays for itself

Service kits.
Opting for carefully assembled kits that contain exactly the
parts you need for maintenance and repair will save you time
and money, while minimising machine downtimes. No more
reading through parts lists, no more annoying order and
delivery problems.

• Drive shaft sealing kit:

radial shaft seal(s), inner ring, lubricant
• Complete sealing kit:
Oil level indicator with O-rings, sealing bushings, oil
splashers, screw plugs with seal rings, drain valves
with seal rings, shaft key
• Bearings kit:
Set of ball bearings or roller bearings, bearing
compensating disks or disk springs

AERZEN service kits – always a good choice

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AS OFTEN AS NEEDED —
BUT RIGHT THE FIRST TIME.

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 Lubricants.
AERZEN machines are well-oiled machines – especially when
you use the lubricants particularly designed for them. The
advantages are obvious:

• Longer service life, less need for service

• Resistant to:
• Temperature
• Humidity
• Mechanical stress

High-performance lubricants for precision machines — a small

investment with a high rate of return. For longer service life of
your AERZEN stages.

See our AS1-005 brochure for more information.

AERZEN special lubricants — always the right choice

Service contracts.
Availability can be arranged with an individualised AERZEN
maintenance or repair contract, available at fixed prices and
tailored especially to your machine or machine configuration.

• Flexible contract periods

• Current status assessment
• Inspection of important assembly components
• Includes maintenance
• Includes OEM spare parts
• Recommendations for additional maintenance/
overhaul
• AERZEN service hotline
• OEM service at a flat rate

Please contact us for further information.

Customised service contracts from AERZEN

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 Exchange stages.
AERZEN stages are the answer to your problem: Should they
require repair or maintenance work, we can provide spare
parts quickly. An exchange within 24 hours is possible.

• Standard blowers from our extensive exchange pool

• Rapid delivery
• Installation and commissioning by our technicians

Exchange pool

Motor and relubrication devices.

Why leave relubrication up to chance, or run up additional
service costs?

• Battery-operated, therefore easy-to-retrofit

relubrication devices
• Automatic, precisely calibrated lubrication for
electric motors
• Operational intervals up to 36 months
• Advantages:
Reduced personnel and maintenance expenses,
improved machine lifecycle performance

See our AS1-009 brochure for additional information.

Minimise downtimes — AERZEN relubrication devices

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 Machine diagnosis.
Machine diagnosis means testing the assemblies for vibration.
The goal is to extend the assemblies’ run time by measuring
their vibration on a regular basis. AERZEN’s alternative is
to measure vibration, temperature and RPM with a mobile
device, while also using an integrated system for constant
online monitoring.

• Specialised measuring devices (AERZEN detectors)

• Professional data analysis
• Identification of critical machines
• Suggestions for economic optimisation
• Delta Real-Time Monitoring
• Status reports, optimisation suggestions,
configurable alarm functions
• Proven reaction routines

Please ask for detailed information material.

Everything at a glance with Delta Real Time Monitoring (DRTM)

Acoustic optimisation.
AERZEN machines run quietly. Because operational
environments differ greatly however, we have acoustic
specialists on hand to help identify rapid and sustainable
solutions to whatever problems you may face.

• Assessment of on-site conditions

• Measurement data collection
• Determination of sound intensity per ISO 9614
• Optimisation suggestions, with quotation

360 degrees of acoustic information

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 Training centre.
Your specialists know their job — that alone is enough of a
reason for increased investment in this valuable resource.

• Training either at your facilities or in our factory

• Training in the operation and maintenance of posi-
tive displacement blowers and screw compressors
• OEM competence as an internal resource, readily
available whenever you need it

Please ask for detailed information material.

Training is the key to success

If you need further details, please ask for more information

material.

AERZEN service brochures

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 AERZEN RENTAL DIVISION.

There are many reasons you may need to call Aerzen Rental Division; not just for maintenance
and repair, but also to cover unexpected demand, for example. AERZEN Rental provides
customers with rental packages and accessories, contingency plans, as well as individual
solutions for research and development, operative leasing and contracting.

Keeping your operations flexible – and your air oil-free.

Rest assured with the knowledge that you are prepared for Services:
anything. Aerzen Rental Division can quickly find solutions • Readily available rental packages
for 100% oil-free air in almost all industry sectors. Our fleet • Rapid delivery anywhere in Europe
of rental machines contains a large number of blowers, turbos • 24/7-hotline and round-the-clock service
and compressors capable of handling a vast range of flows for • Solutions tailored to customer requirements
all low pressure ranges (0-10 barg) and vacuum, and all ready • Research and development projects
for immediate use. Our engineering department has a keen • Wide range of accessories:
understanding of your applications and can provide solutions • Power cable/power supply
that integrate seamlessly with your current processes. Contact • Piping
us for your own contingency plan! • Coolers and air driers
• Aeration plates for wastewater treatment plant
Turnkey services. or pond/lake aeration
AERZEN Rental is also your source for project • Transformers
implementation. It not only provides rental packages, but • Diesel generators
also accessories, transport, installation and commissioning
using our own technicians. Our service package naturally
includes regular maintenance and repair — so that you can For additional details, visit our website:
reach your production goals without running out of air! www.aerzenrental.com.
Alternatively, call us any time, day or night, at +31 (0) 88
Where AIR can come in handy: 9100 000.
• Production downtimes
• Bridging solutions for maintenance and repair
periods
• Process optimisation
• Production peaks
• Construction of new facilities or remodelling of old
ones
• Research and development

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LEAVE IT TO US.
YOU WORK HARD ENOUGH AS IT IS!

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AERZEN. Compression - the key to our success.
AERZEN was founded in 1864 as Aerzener Maschinenfabrik.
In 1868 we built Europe’s first positive displacement blower.
The first turbo blowers followed in 1911, the first screw
compressors in 1943, and in 2010 the world‘s first rotary lobe
compressor package. Innovations „made by AERZEN“ keep
driving forward the development of compressor technology.
Today, AERZEN is among the world’s longest established and
most significant manufacturers of positive displacement
blowers, rotary lobe compressors, rotary piston gas meters,
screw compressors, and Turbo blowers. AERZEN is among
the undisputed market leaders in many areas of application.
At our more than 45 subsidiaries around the world, 2,000
experienced employees are working hard to shape the future
of compression technology. Their technological expertise, our
international network of experts, and the constant feedback
we get from our customers provide the basis for our success.
Products and services from AERZEN set the standard in terms
of reliability, stability of value, and efficiency. Go ahead -
challenge us!

Aerzener Maschinenfabrik GmbH

Reherweg 28 – 31855 Aerzen / Germany
Telephone: +49 5154 81 0 – Fax: +49 5154 81 9191
service@aerzener.de – www.aerzen.com

AS1-003-03 - EN - 1.000 - 08.2018