Assignment Brief

Qualification Unit number and title

Pearson BTEC Level 7 Diploma in Strategic Unit 15: Developing Successful Business
Management and Leadership Teams

Student name Assessor name

Zanib batool Brig (R) Abdus Sattar Niazi

Date issued Completion date Submitted on Validity

Table of Contents:
Wedding planning: .......................................................................................................................... 5
Objectives: ...................................................................................................................................... 7
Good leadership: ............................................................................................................................. 8
They’re organized: .......................................................................................................................... 9
Shaper (SH):.................................................................................................................................. 10
Implementer (IMP): ...................................................................................................................... 10
Completer-Finisher (CF):.............................................................................................................. 10
Team Worker (TW): ..................................................................................................................... 10
Plant (PL): ..................................................................................................................................... 11
Specialist (SP): .............................................................................................................................. 11
Storming:....................................................................................................................................... 13
Make People Feel Appreciated: .................................................................................................... 15
Support New Ideas: ....................................................................................................................... 15
Encourage Creativity: ................................................................................................................... 15
Give Each One Opportunity to Grow: .......................................................................................... 15
Give as Much Support as You Can: .............................................................................................. 15
Set the Ground Rules: ................................................................................................................... 17
Discuss Both Sides of a Perspective: ............................................................................................ 18
Make Compromise a Goal: ........................................................................................................... 18
References: .................................................................................................................................... 21
The organization which I have selected for my research project is

PARADISE COMPLEX

History:-
A FIRST-IN-CLASS AND "MODERN CLASS" WEDDING MEETING AND EVENT
CENTER LOCATED IN ISLAMABAD.

When owners of Paradise Complex purchased The land, there was a lot of discussion between
invested parties on what they thought they should do with the land .Banquet halls and a
restaurant were not at the top of our list from the get go, but as the investors pealed back the
layers of this amazing location the first option quickly rose to the top was banquet with a super
class food for the entire community. When we finally cleared all the dust, and removed all of the
trash of the place we could really see the elegant beauty that was in the front on main highway
.Everything about this building, from the exposed rough cut rafters to the amazingly preserved
wood and quarry tile floors made investor’s unanimously say yes to the idea that you see today
in the shape of a classic building .Our goals were simple, turn this rough land into a banquet
destination that offers all of the modern amenities of a traditional meeting space and so much
more.

Purpose and Background:-

No celebration is completed without a marvelous venue, be it once-in-a-lifetime weddings or
grand parties. Planning your parties in remarkable function halls is the classiest way of
celebrating with your family and friends. Also, if you are looking for lavish function halls on
Expressway Islamabad your search ends here. We provide a Pakistan’s first largest pillar less
hall “Paradise Complex” making your marriage ceremonies unforgettable. Just choose the
location, capacity, cuisine and you are ready to throw a bash!

Historical Development in Pakistan:-

For the more than 800 banquet halls and over 1200 marquees in major cities of Pakistan makes
it’s a peak business.
Within Major city, the industry has been met with a great deal of restrictions from construction
by-laws to food bans and strict timings. However, big business owners report, the restrictions
have proved to be blessings in disguise, especially for the wedding hall industry. Smaller
business owners and catering companies on the other hand, are being squeezed out. This industry
moves from local catering companies to international trained Decorators and artists.

Services:-
Paradise complex provides many services under one roof, as below;

Wedding planning:
Wedding is the most precious moment of life; in this 21st century everyone wants their wedding
event to be memorable. Paradise complex will make your dreams come true. Our creative
wedding planners will make your event memorable.
Eventia outdoor catering:
It’s an outdoor catering service, they will arrange your event at any beautiful place in Islamabad
and Rawalpindi the beautiful twin cities. They will arrange your event in 16 different traditions
Arabian, Modern etc with Chinese, Italian, Western, and International cuisines.
Paradise Tent:
paradise complex also provide outdoor tents anywhere in the twin cities
Aluminum frame marquee
Structure profile : 250 x 90 x 4mm Structure profile : 200 x 90 x

Features:
it’s a high press aluminum alloy as frame stable anti dust, and for frame they used Obiekon, Mar
flex, Mehller PVC textile as cover, and it’s waterproof.

Saloon and Wellness club:

Paradise complex provides you the best saloon in twin cities with beautiful location. Under one
roof they provide bridal, gym, spa, swimming pool, slimming clinic etc with professional staff.
Corporate and parties:
Paradise complex arranges different parties, birthday party, family party, launching, and iftar
party etc. they will also arrange concerts and musical nights. If you want a musical band in your
function they will provide you. They will arrange your event in the best way.
Studio:
Paradise complex provides modern studio with advanced technology. They use HD 1080 I,
DSLR one cam, NX3 steady cam, P-2500 cam DSLR, Cinematic video, and digital video.

THE MISSION AND OBJECTIVES OF PARADISE COMPLEX IS GIVEN BELOW;

Mission:
Basically mission is;
“Determining where your business wants to go”
Every organization has their mission or vision, where there business intends to go. Paradise
complex also have their mission. Their mission is to provide the royal treatment you desire and
will make your memories the most precious moments. Paradise complex wants to make your
dreams come true in a most beautiful and memorable way. The interior decorators visualize the
ecstasy and luxury you are in dream of and putting your imaginations in reality.

Objectives:
Objectives are basically the goals of organization which helps to attain the mission.
As I have told above about the mission of Paradise complex. Their goal is to provide the best
services to the customers of Rawalpindi and Islamabad, and to provide a good and peaceful
environment to their customers.

Learning Outcome # 1:
Understand the features of successful business teams.

Task # 1.1:
Describe the characteristics of successful business teams.

Definition of team:
A group of people with a full set of complementary skills required to complete a task, or job etc.
Basically team members (1) operate with a high degree of interdependence, (2) share authority
and responsibility for self-management, (3) are accountable for the collective performance, and
(4) work toward a common goal and shared rewards(s)
A strong team is the foundation of high-performing business through which the company can
achieve its goals or objectives. If employees do not work together or they are not comfortable
with each other, problems can arise, such as poor organisation, missed deadlines and conflict
within the workplace.
Following are the characteristics of successful business team:

Communication:
In every organization or company communication matters a lot. If there are communication
barriers between the managers and employees it will result in the dissatisfaction of employees,
and it will also affect the profitability of the organization. These barriers will cause disputes
between the employees and the managers, due to which the employees will not work hard, they
will not pay attention toward their duties. In Paradise complex there are somehow
communication barriers between the leaders and the workers due to which sometimes they both
are not paying attention toward their duties. To remove these conflicts the communication factor
must be very strong between both of them.

Trustworthiness:
It doesn’t matter how much capable you are as a leader, if your team doesn’t trust you; you will
never reach your goals. Trust between the workers in any organization is very important. When
your team trusts you, it will increase in commitments. Communication will be improved, and
ideas will be generated more freely, it will also increase creativity. When your team doesn’t trust
you, they will not put their effort in the task given to them by the managers. You’ll be unable to
inspire, influence, and create or generate new ideas.

They focus on goals and results:

A successful team is the one who can focus on their goals and work accordingly. As I have told
above about the objectives and goals of Paradise complex, if the company wants to achieve these
objectives they must involve there team in every step so that they can achieve them. A clear plan
can then be set about how they are going to achieve these objectives, as a group, as well as each
individual’s contribution. This provides them with clear direction and gives them something to
aim for collectively.

Team members are diverse:

Everyone is unique and will be able to offer their own experiences and knowledge that others
may not possess. Every single employee in Paradise complex has the ability and skills to
perfume and give best results. Diversity is needed so that all of the required skills are covered by
somebody in the team and each individual can be assigned a particular role on the basis of their
strengths and skills. A variety of personalities, age groups, cultures, etc. can also bring creativity
and a broad range of ideas to the table.

Good leadership:
Good leadership is very important in every organization; if the leader of the team is not good
then the team will never achieve their goals. This individual essentially works as the glue holding
the team together and should be responsible for setting the pace, offers encouragement and
motivation and keeps all members of the team updated.

They’re organized:
Organization is essential for the smooth running of a business. Without it the workplace can
become chaotic and goals are unlikely to be achieved. Every individual in the company is
responsible for their work, management must ensure that everything in the company is running
according to plan and each member of the team is getting their work completed efficiently.
Holding regular meetings can help the leader to have a check on the employees. (employer,
Mar,26,2017)

Task # 1.2:
Assess the importance of team roles in successful business teams.

Belbin identified nine team roles and he categorized those roles into three groups: Action
Oriented, People Oriented, and Thought Oriented. Each team role is associated with typical
behavioral and interpersonal strengths.
This theory of Belbin is applied in Paradise complex to assign roles to the employees according
to their ability.
The nine team roles are:

Action Oriented Roles:

Shaper (SH):
Shapers are people who challenge the team to improve. They are dynamic; basically they find
best ways to solve problems according to their organization norms. The Shaper is the one who
shakes things up to make sure that all possibilities are considered and that the team does not
become complacent. In Paradise complex this role is associated to the one who has the ability to
solve different problem which are rising in the company, and who take obstacles as challenges
and have the courage to solve them when others are quitting.

Implementer (IMP):
Implementers in Paradise complex are the people who get things done. They turn the team's
ideas into practical actions and plans. They are typically conservative, disciplined people who
work systematically and efficiently and are very well organized. These are the people who
complete their task on time and are very efficient.

Completer-Finisher (CF):
Completer-Finishers are the people who see that projects or the tasks are completed thoroughly.
They are the one who see each and every thing in detail, so that there have been no errors or
omissions. They are very concerned with deadlines; they want to complete every task or project
on time and will push the team to make sure the job is completed on time. Basically in simple
words they are perfectionists.

People Oriented Roles:

Coordinator (CO):
Coordinators are the ones who take on the team-leader role and basically referred to as the
chairmen of the company. They guide the team about their objectives that what are their goals.
They are often excellent listeners and they are naturally able to recognize the value that each
team member brings to the table. They give importance to every single employee. They are calm
and good-natured, and delegate tasks very effectively.

Team Worker (TW):

Team Workers are the people who provide support to other workers and make sure that people
within the team are working together effectively. They take each and every member of the team
along with them and help or guide them. These people fill the role of negotiators within the team
and they are flexible, diplomatic and perceptive.
Resource Investigator (RI):
Resource Investigators are innovative and curious. They explore available options; they go into
the depth of everything. They basically develop contacts, and negotiate for resources on behalf of
the team. They are enthusiastic team members, who identify and work with external stakeholders
to help the team accomplish its goals.

Thought Oriented Roles:

Plant (PL):
The Plant is the creative innovator in the company who comes up with new ideas and
approaches. They thrive on praise but criticism is especially hard for them to deal with, they
don’t want anyone in the company to criticize on their ideas. They are basically introverts and
prefer to work apart from the team members. Because their ideas are so novel, they can be
impractical at times.

Monitor-Evaluator (ME):
Monitor-Evaluators are best at analyzing and evaluating ideas that other people come up with.
They analyses every idea to check whether it is suitable for the company or not. These people are
shrewd and objective, and they carefully go into the depth to check the pros and cons of all the
options before coming to a decision.

Specialist (SP):
Specialists are people who have specialized knowledge and are perfectionist with their work.
They know what is needed to get the job done. They pride themselves on their skills and
abilities, and they work to maintain their professional status. Their job within the team is to be an
expert in the area, and to guide the team members according to the plan. (Team)

Task # 1.3:
Analyze the value of using theoretical models when building successful
business teams.

A good leader will be able to adapt her or his leadership to the goals or objectives to be
accomplished. Goal setting, capacity to assume responsibility, education, and experience are the
most important factors that make a leader successful.

Discussion:
The Hersey-Blanchard Situational Leadership Theory consist of two pillars: leadership style and
the maturity level of those being led.
In leadership styles, it consists of four basic behaviors which are given below;
S-1 Telling

S-2 Selling

S-3 Participating

S-4 Delegating

The leadership style manifests itself as behavior related to the task and behavior or bonding as to
relationship with the group. At the first step "Telling" behavior simply is a unidirectional flow
of information, where the leader is communicating with other group members and assigns task to
them to complete this task in this manner at this location, and get it finished. Basically
transactional leadership techniques operate here. Now the second type is "Selling" behavior,
now at this stage the leader wants to convince the group that he should lead and will definitely
provide social and emotional support to each and every individual member of the team. There is
two-way communication, but it is clear that the leader is leading. The third type is
"participating" behavior, the leader shares decision making with the group, he or she want to
involve all the group members so that they feel comfortable. In this step the main focus of the
leader is to build human relations where there is less emphasis on objectives. The fourth type of
behavior in leadership style, "delegating" is reflected by parceling out tasks to group members.
The leader still is in charge but there is more of an emphasis on monitoring the ones delegated
with the tasks.

Now the four maturity levels of the group are posited by Hersey and Blanchard with letter
designations are given below;

M-1: basic incompetence or unwillingness in doing the task

M-2: inability to do the task but willing to do so

M-3: competent to do the task but do not think they can

M-4: the group is ready, willing, and able to do the task.

Each type of task may involve a different maturity level, so a person with an overall maturity
level of M-3 might be only an M-1 with respect to specific work. (Hersey, 1970s and early
1980s)

Learning Outcome # 2:
Be able to support team development.

Task # 2.1:
Explain the stages of team development.

Paradise complex adopted Bruce Tuckman five stages of team development in their organization;
these stages help their employees to work with their team to achieve their assigned goals. These
stages need not always be strictly followed one after the other; teams often get stuck halfway
through the process.

Forming:
Now at the first stage where a new team is going to be formed and is therefore concerned with
orientation; which involves that what kind of people are in the team and what are their tasks or
objectives which they have to accomplish? As this is the starting where they still look to the team
leader for guidance. They have no idea about what the objectives of the entire team are and what
is expected of them. This is why many team members feel insecure. In order to create a good
team, it is the responsibility of the team leader to create comfortable and trustworthy
environment where the team members discusses with them what his expectations are.

Storming:
The second stage where the team is becoming more close-knit and they are gaining each other’s
trust. At this stage they are becoming more creative, they voice their opinions and started sharing
their ideas as a result of which conflicts may arise. The individual personalities of the team face
each other when they give their opinion or confront each other’s ideas. Now at this point it is the
responsibility of the team leader to encourage others members so that they can speak freely
without any hesitation.

Norming:
After the storming stage of the Tuckman stages of group development, the team starts working in
a fulfilling manner. Criticism is not taken personally any more, now there is no such kind of
hesitation to confront each other’s ideas but is considered to be constructive and task-oriented.
The team members are open to each other’s ideas; at this stage they are more creative. The team
cooperates on establishing rules, values, standards and methods. This increases the efficiency of
the team. The team is developing its own identity.

Performing:
Now this the most important stage, where the team functions as a unit and the energy of the
group will benefit the task. All team members know exactly what are their goal and objectives,
what is expected of them and what they want to achieve. They work according to their mission.
Team members support each other to achieve what they want. The atmosphere in the team is
good and the cooperation is clear.

Adjourning:
When the goals of the team have been achieved, now this is the stage where the team can be
dissolved. The team members may experience anxiety as they will have to let go of the group.
This is why they will distance themselves from each other. Now it is the responsibility of the
team leader to pay attention to the dissolution of the team, for example by planning an official
farewell party for all the members or by rewarding them according to their performance.
(Mulder, 2013)

Task # 2.2:
Plan how to motivate team members to achieve given objectives.

Objectives:
Following are the objectives of Paradise complex given below;

1. To become the market leader in the event management industry of Pakistan and beat their
competitors and expand their business all around the country.
2. To provide the best type of food and add new flavors in it which is both hygienic and full of
quality which satisfies the customers’ expectations.
3. Our core value is to provide the best possible functions and events to the customers which
make their experience more memorable and make their memories more beautiful.
4. To provide the best services to their customers which satisfies them according to their
demands and make them want to come back to us again.

Now following are methods to motivate team members to achieve given objectives;

Make People Feel Appreciated:

One of the greatest needs of every person is the need of being appreciated. As we know that
appreciation is a greater reward than money. If the employee or member of the team is not
appreciated for his or her work then he will not work hard anymore. Show your sincere gratitude
for the unique contribution everyone makes to the organization.

Support New Ideas:

Each team member will feel empowered by the opportunity to not only implement day to day
tasks, but as well as suggest new ideas and make them a reality. It is the responsibility of the
team leader to give chance to team members, so that they will amaze you by their ability to
create brilliant ideas.

Encourage Creativity:
Supervising doesn’t mean controlling each and every step. It means making sure that all the
organizational activities are being implemented at the highest level. The team leader should
provide freedom to the members so that they can find their own unique ways of solving issues.
Challenge them to think out of the box.

Give Each One Opportunity to Grow:

If people know that everything is going to be the same way all the time, they will definitely lose
the motivation to put their maximum efforts in work. It is the responsibility of the team leader to
provide them new opportunities so that they can get new experiences. They should be sure that
the devotion and hard work will lead to new personal and professional achievements.

Empower Each Individual:

Very often people need just a little encouragement to believe in themselves and to realize that
they have a greater potential within. If the team leader will not encourage them or motivate them
than they will lose their confidence and will never realize that they have the potential to work.
Always show your confidence in the unique abilities and potential of your team members.

Give as Much Support as You Can:

Even if people in Paradise complex are self-disciplined and creative enough for finding solutions
to various problems, anyway they are always in need of the guidance of team leader. Support
them as much as you can, and they will be inspired to do the same for you and for the
organization. (Kostanyan, 2014)
Task # 2.3:
Encourage open communication between team members to support team
development.

Participation of team members of Paradise complex can be seen on a continuous scale ranging
from a high level participation to a low level participation.
Following are the levels given below;

Inform:
It is the responsibility of the team leader to inform their members about their objective, mission
and their vision. That what are their goals? What they want to achieve? And what are solutions
of the problems which are rising in Paradise complex?
Through this open communication the team members will work accordingly to their missions
and this will also conflicts in the organization.

Consult:
In every decision making process team members have all the rights to give their feedback. It
also involves that how the team members input will influence the organization. Paradise complex
should also consult the solutions of the problems which are rising; this consultation process with
the team members will help the company to resolve every problem quickly and easily.

Collaborate:
To work with the team members and maintaining a strong relation with them, involves taking
decisions with mutual understanding for the development of company and identification of the
solutions.

Empower/Control:
It is a process where the involvement of team members is important to make final decision
making. The collaboration of team members is very important because in every decision they
have the rights to give their views because they are also the part of team, if the leader didn’t ask
them for their suggestion then definitely conflicts will rise and then later on this will become a
big problem for Paradise complex.

Meetings:
Meeting is one of the main methods Paradise complex must use to involve their team members
so that they can give their opinions. Meeting will include the gathering of the employees of
Paradise complex and their management to share their ideas views and thoughts. This will help
the leaders of the Paradise complex to make right decisions for their organization.
Group facilitation:
Having employees in group facilitation in Paradise complex is another way for open
communication. It is a process in which a person selection is accepted by all the employees. With
group facilitation, the employees will be allowed to gather as teams and share the problems
which they are facing in the organization. This will allow the employees to receive solutions and
clarify the issues.

Task # 2.4:
Evaluate ways of resolving conflict between team members.

There is bound to be some amount of conflict in any project. If there is none then it is actually a
bad sign, it means that there is someone who hesitate to voice their opinion.
Following are the ways given below of resolving conflicts between team members;

Be Aware That Conflict Occurs:

If the team leader in Paradise complex know that conflicts between team members may or will
occur is the first step to resolving it, especially when you know that some team members may
disagree with each other’s opinion. By recognizing that there will be conflict, a team leader
knows what to expect.

Set the Ground Rules:

At the beginning of your project set some ground rules in your first meeting, so that everybody
should know that what steps should be taken when conflict arise and will need to be taken care of
before they spiral out of control. It is the responsibility of the team leader to tell team members
that everyone's ideas are valid and that they shouldn't be dismissed, even if you do not agree with
them.

Learn About Destructive Conflicts:

Conflict becomes destructive when there is no resolution or when they get out of control, so it is
the team leader who can resolve it by applying any method. A psychological model for
explaining destructive patterns is the persecutor-victim-rescuer triangle. The persecutor would be
the bad-guy or the one who is raising issues in this scenario, but the rescuer is also placing him
or herself in a position of superiority over the supposed victim. It is the responsibility of the
leader to recognize who is tat bad guy in your team.

Stop Conflict When it Happens:

Conflict should be addressed immediately before it can grow, don’t wait for another session or
meeting to resolve it. Try to get everyone’s point of view so the team leader can easily find its
solution.

Get the Whole Story:

The team leader must understand the perspectives of every team member involved. Conflicts
arise when there are differences of opinion, but also due to miscommunication or
misunderstanding. As the team leader, you should get all the information regards to that conflict
so that you can resolve it efficiently and effectively.

Discuss Both Sides of a Perspective:

Now this the main point where team leader must have to listen both sides, Even if leader is agree
with one side of the conflict, do not make a quick decision until each person has had their say.
When the leader will not listen the other side of the story then here is the point where conflict
arises. Explain the pros and cons of both ideas, so that both people can consider the opposing
view.

Make Compromise a Goal:

Compromising between parties is helpful, as it can allow for both conflicting parties the ability to
use their ideas. Most times, points can be combined in order to make a better idea or solution.
(Woodard, 2013)

Learning Outcome # 3:
Be able to monitor the performance of teams.

Task # 3.1:
Monitor the performance of a team against given objectives.

Methods of monitoring progress:

Following are the methods given below to monitor the progress of team against given objectives
of Paradise complex;
Goal based evaluation:
Goals related to the efficiency of work which can be given to the employees in order to check
whether the performance of the employees of Paradise complex is according to the goals or not.
This will allow the management to identify that, where the problems are rising, and what are the
different solutions which must be applied to resolve that issues.

Employee feedback:
Taking feedback from the employees is a very important factor to check that they are
comfortable with the responsibilities given to them from the management of Paradise complex or
not. Getting feedback from the employees will be important as employees are the main group
which is behind the success of any organization.

Quality circles:
The quality circles can be organized with the participation of employees, supervisors and the
middle management of Paradise complex. In the quality circles, the employees will be allowed to
present the issues which they are facing in the organization.

Task # 3.2:
Recommend how to improve performance against given objectives.

Following are the recommendations given below;

Leadership matters:
Innovation comes from inspiration. Teams must be led by managers that go beyond balancing
budgets and schedules. The strongest leaders set goals, priorities and roles for their teams, and
encourage each team member to achieve their personal best while keeping strategic goals in
mind.
The leader of Paradise complex must be clear on vision, that what are their goals and what they
want to achieve. And most important point is that a good must have the ability to resolve
conflicts between team members and also in the company so that the organization can run
smoothly. A leader also knows that, where the team is going and have a clear idea of how
individual efforts lead to accomplishing important strategic goals. Leaders should be open to new
ideas and willing to take risks in order to reach higher performance levels.

Hire the right people:

Paradise complex should hire highly qualified and competent managers for the company. Hiring
should not be done on favorable accounts and should be conducted with fairness and following
the full procedure. Favoritism is one the most occurring unethical behavior in the country right
now to which the companies have not been able to be productive and has not excelled that much.
Research shows that candidates who interview with their potential team mates and high-level
managers have more success right out of the starting gate. Thinking in terms of retention and
innovation and how this person will fit before sending the job offer will result in a collaborative
team whose skills and vision meet and strengthen each other.

Safety and welfare of the employees:

Safety and welfare of the employee should be a top priority for the company. Employees are an
asset for the organization and the company should be held liable for their safety, so proper
healthcare provisions should be provided to the employees. Al the expenses should be beard by
Paradise Complex itself so that employees become more loyal and effective for the organization.

Keep learning:
Productivity is increased when team members have all the skills they need to succeed. If leader
of the team identify someone with great enthusiasm who lacks practical skills, encourage them.
Be sure your team knows that skill development is expected, and that no one should rest on their
laurels. Give them a chance to brainstorm with the other departments of the company. If an
employee has an ability to do other roles as well then don’t hesitate and give them a chance.
Small changes to roles can fuel enthusiasm. (Kelly, January 12, 2015)
References:

http://www.paradiseasia.com.pk/

Employer. (Mar,26,2017). Top 7 Qualities of a Successful Team. the under cover recruiter.

Hersey, P. (1970s and early 1980s). Hersey-Blanchard Situational Leadership Theory.

leadership-central.

Kelly, A. (January 12, 2015). Ways to Improve Team Performance. THE LIQUIDPLANNER
BLOG.

Kostanyan, A. (2014). Effective Ways to Motivate Your Team. huffington post.

Mulder, P. (2013). Patty Mulder. tools hero.

Team, T. M. Belbin's Team Roles. mind tools.

Woodard, R. (2013). 10 Methods of Resolving Conflict with Project Team Members. Bright Hub
Project Management.