you can count on us!

We don’t just provide support,

we guarantee help!

24/7 PostgreSQL
Support
–
When it’s critical,
you can count on us!

DIAMOND PLATINUM GOLD If access to your data

PLAN PLAN PLAN
is critical, 2ndQuadrant
BDR Support – – guarantees you will have your
problems addressed quickly.
Guaranteed
Response Time*
15 minutes 15 minutes 60 minutes The PostgreSQL contributors,
developers and committers
Standard
Escalation Time
30 minutes 30 minutes 90 minutes that make up the 2ndQuadrant
Production Support Team are
committed to solving issues
GUARANTEED INITIAL RESPONSE TIME
efficiently and accurately.

Severity Level 1 15 minutes 15 minutes 60 minutes All support customers also receive:
• Enterprise-ready tools
Severity Level 2 2 hours 2 hours 2 hours
• Customer support portal
Severity Level 3 4 hours 4 hours 4 hours
• Technical Updates
• 24/7 “Follow-the-Sun” support
Next business Next business Next business
Severity Level 4
day day day
• Unlimited tickets
• Knowledge base - access
to articles and online
BUG FIX tutorials (videos)
Resolution Guarantee Resolution Guarantee Resolution Goal • Updates to Security Alerts
Severity Level 1 24 hours 24 hours Within 48 hours

WHY 2NDQUADRANT
Severity Level 2 5 days 5 days Within 10 days
2ndQuadrant provides PostgreSQL
Solutions for the Enterprise - reliably
Severity Level 3 15 days 15 days Within 20 days deploying them on the platform
of your choice and providing 24/7
Severity Level 4 30 days 30 days Within 60 days Production Support. Our solutions
address all aspects of your database
* for Severity Level 1 ecosystem, ensuring high availability,
disaster recovery, backup & failover
management, and much more.
www.2ndQuadrant.com
info@2ndQuadrant.com