Demystifying Human Resources

Carmen Maftei & Liliana Avram, Citi HR Romania

November 2015

Citi R
Romania
i
Citi Snapshot &

HR Department Structure

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Local Organizational Chart

Tibor Pandi
Tib P di
Citigroup Country Officer

O&T
Operations &
Technology
ICG GCG
Institutional Client Global Consumer
Group Group

Global Functions
HR, Legal, Public Affairs, Compliance, Finance, Risk, Control
 Which are the main HR Functions?
Country HR
Officer

Talent Employee HR Business Rewards &

HR Operations
Management Relations Partner Mobility

Employee
Learning & Connects HR
Assistance and Salary HR Systems
Development Functions
Grievances

Compliance, Workforce
Recruitment Incentives
Health &Safety Analytics

Employee Value Employee

Benefits Payroll/ HR Admin
Proposition Engagement

Diversity Equity

Mobility

Which are
4
the main HR Information
Business name
Functions? Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
Main HR Processes

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 Main HR Processes – Performance Management

Which are
6
the main HR Information
Business name
Functions? Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
 Main HR Processes – Talent Management

High Potential

Promotable

Expert Resource

Which are
7
the main HR Information
Business name
Functions? Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
 Main HR Processes – Learning & Development
People learn in 3 different ways: 70% -20%
20% -10%
10% rule
Learning experiences:
• Learning by doing/on the job experience
• Learning from others
• Training
T i i

Examples of Learning

BOOK ON LEARNING
HOW TO ACTUALLY
LEARN

By Max Green

Seeking
Asking for
informatio
Feedback
n
Reading
Learning &
? books
Development

Thinking about
Asking an experience
questions
Making
mistakes

Which are
8
the main HR Information
Business name
Functions? Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
 Main HR Processes – Compensation and Benefits

Total compensation = Base Pay + Variable Compensation + Benefits + Equity

• Market Competitiveness – total compensation:

- Base
B salary
l
- Performance bonus
- Short term incentives
- Benefits
- Equity

• Meritocracy – is Pay for Performance

Which
9 areBusiness
the mainname HR Functions?
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 Main HR Processes – Shared Services
Provides service deliveryy related to all enquiries
q related to salary,
y, benefits
administration, vacation, employment letters, onboarding /transfer/ off boarding,
HR systems, workforce reporting and analytics

Which are
10
the main HR Information
Business name
Functions? Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
Citi Graduate Strategy

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Attract
Campus activities
J b ffairs
Job i

Develop
Summer Internship
Development Programs

Retain
Talent Programes
g and Development
Continious Learning p
(Be more)
 Your Career at Citi

Citi Careers – job portal (entry level, development programs up to C09 job positions (depending on the
business)

Graduate Recruitment

Which are the main HR Information

Business name
Functions? Let’s
Classification (choose one): [Public] [Internal] Get
[Confidential] Acquainted
[Restricted]
 Programmes and Entry Level Roles at Citi

Summer Analyst  Full Time Analyst Entry Level Positions

• Targeted at penultimate 
Targeted at penultimate • Citi Service Center Network is           
Citi Service Center Network is
year students, but we do  • Roles start in between  a growing business initiative 
accept applications from  August/September  operating in EMEA Region in: 
final year students  Belfast, Budapest, Dublin and 
• Intensive training provided at start  Warsaw
• Run for between
R f b t 8 12
8 – – varies per business area. Will be a 
varies per business area Will be a • We are hiring for various roles 
We are hiring for various roles
weeks over the summer  combination of structured  throughout the year. The positons 
classroom‐based learning, on‐the‐ would be mainly in Operations, 
job training and online resources  Technology and Global Functions 
• Exposed to a mixture of  areas
training, social events and 
work experience • Each new analyst is assigned a 
E h l ti i d • In majority of the businesses we 
In majority of the businesses we
buddy provide training at start – varies per 
business area. Will be a 
• At the end of the internship  combination of structured 
we offer the best people a  • Programmes vary per business but  classroom‐based learning, on‐the‐
full time role with us
full time role with us  most involve rotations, after which  job training and online resources
job training and online resources  
starting after graduation you will be placed on a full time 
desk 

Which
14
are the main HR Information
Business name
Functions? Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
 Application Process

SUBMIT your CV and Covering Letter SUBMIT your CV and Covering Letter
online online

ONLINE TEST in numerical or logical

analysis INTERVIEWS by telephone or in
person

INTERVIEWS by
b telephone
l h or in
i
person ASSESSMENT face-to-face at our
given location (depending on the
business you are applying to)
ASSESSMENT face-to-face
face to face at our
given location
SUCCESS we will make you an offer

SUCCESS we will make you an offer

Which are the main HR Information

Business name
Functions? 15
Classification (choose one): [Public] [Internal] [Confidential] [Restricted]
Case study
 EMEA Human Resources

Case study
Case study
100 compensation units 100 coaching units
Financial 
Fi i l Financial 
Fi i l
results (+) results (+)
Attitude (‐) Attitude (+)

Financial  Financial 
results (‐) results (‐)
Attit d ( )
Attitude (‐) Attitude (+)
d ( )

S P C
Q&A

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Thank you!