Dear All,

Tomorrow we are going to learn following things, so get ready to thrill 😊 & practice hard to
enhance enunciation/articulation/intonation/ROS…

1. Complete Telephone Etiquette’s

Greeting (opening of call)

Ways to make a Good First Impression.

Effective Call Handling
Key Phases of an Outbound/Inbound Call
Hold Procedure
Dead Air Management
Using the Right Tone of Voice
Tips for Good Telephone Etiquette
Forbidden Phrases to Avoid
Body Language over the Telephone
Tele-conferencing skills

Rapport building

Branding

(Closing)

2. How to remove Fillers via exercises

3. Avoid “Choice of words” i.e. You know what I mean/Like/Awww/POJITION VS

POZITION (Pronunciation)/okay okay etc

4. Voiced Consonants – These are the consonant sounds which are produced from the
larynx and the pronunciation of the same will make the vocal cord vibrate.

Consonant Drill Eradicates MTI – Practice everyday

Ba Ba Ba Ba Da Da Da Da
Ma Ma Ma Ma Na Na Na Na
Va Va Va VA Wa,Wa,Wa,Wa
 Th Th Th Th Ng, Ng, Ng, Ng
Za Za Za Za Zsh Zsh Zsh Zsh
La La La La Ha, Ha, Ha, Ha
Ja, Ja, Ja, Ja Ya, Ya, Ya, Ya
Ra Ra Ra Ra Ga, Ga, Ga, Ga

Tongue twisters help to strengthen the muscles necessary for proper speech while you practice
the correct placement of your tongue, lips and teeth. When you practice tongue twisters, don't
just mumble through them. Really focus on your articulation.

For B: A big black bug bit a big black bear, made a big black bear bleed

For M: Military malarkey makes monstrous madmen into maligned martyrs

For P: Peter piper picked a peck of pickled peppers. If peter piper picked a peck of pickled
peppers, where is the peck of pickled peppers peter piper picked?
Twisters with “r” and “I”
The rickety ladder rattled right and left before it crashed through the glass.
Rotten lettuce really reeks.
Loose, leafy lettuce reminds me of really pretty, green trees.
Real lemon, real lime, which would you pick every time?
Ribbons rolled, ribbons loose, hair untied, what’s your excuse?
Tip and tap, rip and rap, lip and lap, Tip, rip, lip, tap, rap, lap

Tongue Twisters for S T C F L

Snickety snackety snuck, trickety, tackety truck, clickety clackety cluck.

Feely filly fay, freely frilly fray, reapy rippy ray, leapy lippy ray

T, D, N, L, and R

A lazy TONGUE will get you in trouble with these twisters. The first four of these
consonants are made alike. Your tongue should snap as a whip. The tip of it should
SHARPLY TOUCH the hard palate—just above the upper teeth.

On the R, the entire tongue arches itself along the roof of the mouth—without touching it.

 For T: Thomas Tattertoot took taut twine to tie ten twigs to two tall trees.
 For D: Double bubble gum bubbles double. Non double bubble gum doesn’t double.

 For N: A snifter of snuff is enough snuff of a sniff for the snuff-sniffer.

 For L: Likeable Lillian loves lovely luminous aluminium linoleum.

 For R: Around the rugged rock the ragged rascal ran.

 Most Difficult One: For TH: Theophilus Thistle, the thistle sifter, sifter a sieve of unsifted
thistles, if Theophilus the thistle sifter sifted a sieve of unsifted thistles, where is the sieve
of sifted thistles Theophilus the thistle sifter sifted?