LOYOLA DEGREE COLLEGE (YSRR), PULIVENDULA

1st BBA II MID EXAMINATION 2019

BUSINESS ORGANISATION & COMMUNICATION
TIME: 3HOURS MAX MARKS: 75

PART-A (5*5=25)
Answer any FIVE questions from the following. Each one carries 5 marks.
1. Explain the process of communication

2. Explain upward and horizontal communication.

3. Essentials of public speaking

4. Stakeholders in the business

5. Mass communication and organizational communication.

6. Barriers to Communication

7. Customer communication methods

8. Decision making in teams.

9. Organizational communication

10. Traits of Orator

PART-B (5*10=50)
(Answer any FIVE questions. Each question from each unit)

11. Define Communication. And discuss the classification of communication.

(Or)
12. Define Verbal communication. State the advantages and disadvantages of Verbal communication.

13. What is mean by Formal and Informal Communication? And explain the difference between Formal
communication and Informal communication.
(Or)
14. Explain about horizontal communication.

15. Discuss about Time management.

(Or)
16. Define meeting and state the guidelines for addressing the meeting.

17. Discuss about employee communication in the organization.

(Or)
18. Explain about government and society communication with business
19. What is team working? What are the essentials of teams?
(Or)
20. Define Conflicts. And explain about conflict management in teams.