Table Of Contents............................................................................. i A. Introduction................................................................................................... 1 1. Background .................................................................... .......................... 1 2. Purpose and Function ................................................................... ............ 1 3. Benefits ...................................................................................................... 2 B. Discussion ....................................................................... ............................. 2 1. Theoretical Basis ........................................................................................ 2 2. Time and Place ........................................................................................... 3 3. Steps to Dispose of Incoming and Outgoing Letters.................................. 3 C. Closing ...................................................................... ................................... 4 1. Conclusion ........................................................................... .................... 4 2. Suggestions ................................................................ ............................. 5