Student A

You are costumer service manager for a Joger, a company that produces leather goods. A
costumer calls with a problem about an order he/she has received. Take the call and note
down the details.
Order : 40 small, 40 medium, 40 large, so total orders are 120 jackets
Order numbers : 0043724
Costumers name : Ramayana
Problem : the orders that come 40 small and 80 medium

Apologize to the costumer and say you will contact the warehouse immediately about the
problem. You will be able to deliver the large jacket next Thursday and your courier will take
back the extra medium ones them

Student B
You are the owner of Ramayana, a boutique specializing in leather goods. Three weeks ago
you placed an order with Joger, one of your supplier for 120 jackets. You ordered 40 small,
40 medium, and 40 large. You received the order today, but there 40 small and 80 medium.

Call your supplier to complain. Find out when they can deliver the large jackets and what
they will do about the extra medium ones.

Your orders numbers was 0004374.

Answer :

B : Hello good afternoon,

A : Hello afternoon with Joger supplier, Can I help you?
B : I am really disappointed with your service. I have received order today, but the items
I received did not match the order.
A : Hello thankyou for calling miss. Introduce my name is dewi, with whom I speaking
please?
B : I’m Tika.
A : Hello miss Tika, I’m really sorry for the inconvenience. Can you tell me
again the order number and your order?
B : its 0043724, under name Ramayana. I order 40 small, 40 medium, and 40 large
jackets but I receive 40 small and 80 medium
A : Right, I got the order history here. We will confirm this matter to the warehouse,
please hold the line for a moment.
B : Ok, I'm waiting
A : Hallo miss Tika, I already confirm to the warehouse. Lack of orders will be sent
today, for the wrong item will take by courier. I assume it will arrive in three days
miss.
B : Ok, thankyou
A : Sorry for the shipping error and thank you for waiting